2013 Chrysler Town & Country Complaint Log

The vehicle will be started and running and shut off. Driving down the road and all of the electrical shuts off, stops running and no gages work. You have to put the vehicle in N and restart. This is extremely dangerous as you never know when it will happen. driving down the interstate at 80mph or driving when you can't just pull over to get started again. Failure in the ignition is what we think. There is an active recall but not for our VIN 2013 Chrysler Town & Country vehicles may stall or shut off while driving due to a known recall regarding a faulty Wireless Ignition Node (WIN) module, which can allow the key to move from the "run" to "accessory" or "off" position.

While driving at highway speed, 65mph, the 2013 Town and Country shut down. The dash instruments and all internal lighting shut off, the radio shut off and the blower fan for heat shut off. I lost the ability to steer and brake (power steering went out) but managed to maneuver the vehicle to the right lane. The car would not respond to any acceleration attempt. I tried turning the key while coasting down the highway, the vehicle did not restart. I then put the vehicle into neutral and tried turning the key and it did not restart. I then turned the key to the off position and then tried to restart and it successfully started. My dash instruments illuminated, the radio and heat blower came back on and I was able to regain control of the vehicle.

The Battery died and would not recharge. I checked the van. No lights were left on; no warning notifications. I replaced the battery. I had the seat behind the driver seat stowed because I had surgery on my left foot and needed to haul my knee cart with me. I no longer needed it so I raised the seat and found it had melted/burnt in several spots on the seat back. I was mortified! My van is a 2013 but is in great shape and only has 46,937 miles on it. It was parked in my garage and could have caused a house fire killing all occupants. I contacted Chrysler. They won't assist in the repair or replacement stating it hadn't been recalled and was no longer in warranty. Insurance denied the claim due to it being a part malfunction. Please let others know that the seat heater & wiring harness are defective!! I feel Chrysler should accept the responsibility pay for the repairs due to defective parts. Had this fire continued, they would be facing a much larger lawsuit such as wrongful death, etc.

The van has stopped running on the highway without warning 3 times creating a very serious problem,had to be towed to get home,dealer could find nothing wrong.

The contact owns a 2013 Chrysler Town And Country. The contact stated that while his wife was driving 55 MPH, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ignition switch. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 98,000.

The driver side headrest airbag deployed. No one was hurt, this was a replacement recall part from December 2023. This was supposed to be safe, what if I was driving my family and friends around and this happened? We don’t feel safe. I left a message with the dealer and am waiting to hear back. No one has inspected it this time yet. No warning signs.

The contact owns a 2013 Chrysler Town and Country. The contact stated that while stopped, the child sitting in the second row hugged his sibling, who was sitting in the front seat, and the front passenger’s seat headrest deployed. The contact was unable to push the headrest back down. The headrest struck the child on the face; however, no injuries were sustained. The vehicle was taken to the dealer and diagnosed that an unknown plastic item had detached from the head restraint. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 132,168.

Transmission codes but not having transmission issues even verified by shop and couldn't find issue. Then out of no where transmission revved hard on its own causing it to almost red line.

I experienced a no start situation. The vehicle would crank but not start. I did some research on the internet and found other Dodge/Chrysler vehicles with the same problem. I noticed they all had a similar, if not the same TIPM fusebox. The remedy was the same. You can put a bypass jumper wire on the fuse and the car will start. The problem is a fuel relay failure that is soldered to a circuit board inside the TIPM. There are after- market remedies. I don’t know if these remedies protect in the event of a crash, severed fuel line, and fire. Some Dodge/Chrysler models have a recall on this issue. This recall should be extended to my vehicle and many more. This is not my vehicle. I do some of the service of this vehicle.

The contact owns a 2013 Chrysler Town & Country. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that after several attempts, the vehicle started; however, the vehicle lost motive power. The vehicle was started, and the contact turned the vehicle off. The contact became aware that the fuel pump had continued running. The contact, who was a licensed independent mechanic, diagnosed the vehicle with TIPM failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V813000 (Electrical system); however, the VIN was not included in the recall. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 136,000.

Intergrated power control module is throwing error even after being fixed by Firestone automotive. Car is randomly Turing off while driving down the road. Issues startin.

TIPM recall

The contact owns a 2013 Chrysler Town and Country. The contact stated while driving 40 MPH, the check engine warning light illuminated. The contact also stated that the vehicle hesitated with an engine misfire. The vehicle was taken to independent mechanic and was diagnosed with cylinder #4 misfire. The spark plug and ignition coil was replaced; however, the failure persisted. The vehicle was taken to the dealer and the dealer declined to repair the vehicle under TSB: 09-002-14 (Cylinder leakage). The dealer referred the contact to Chrysler Customer Care for assistance. The manufacturer was notified of the failure. The failure mileage was 171,955.

The contact owns a 2013 Chrysler Town & Country. The contact stated that while starting the vehicle, the "Accessory On" light illuminated, and the starter made an abnormal grinding sound. The contact stated that several attempts were needed to start the vehicle. The contact stated that the failure occurred several times per week and several times during the same day. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 144,000.

The contact owns a 2013 Chrysler Town and Country. The contact stated while driving 40 MPH, the vehicle lost automotive power. There was no warning light illuminated. The contact was able to safely park on the side of the road, where the vehicle failed to restart. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the failure was linked to the TIPM. The contact was informed that the TIPM needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2013 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. After restarting the vehicle, the vehicle operated normally. The vehicle was examined by an independent mechanic, and it was determined that the WIN Module was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 120,000.

Today, we experienced, for the FOURTH time, a complete stall while driving. Accelerator would not work at all. Van died while driving approx 25 mph. We just had the entire fuel pump & fuel pump relay completely replaced. We have replaced both of these twice now, in less than 3 years. Same problem keeps happening. Mechanic agrees, that the core problem lies within a failure of the TIPM system. It's an electrical problem causing the fuel pump to fail while driving. This is extremely dangerous. It happened to us previously, while we were on the interstate driving approx 65 mph, and it almost caused us to crash the vehicle. Another problem to also note, is this same problem has caused the A/C unit to stop working. Blows out hot air, but will not produce cold air. A/C was completely replaced. Still not working. Mechanic says yet again, it's a failure of electrical sources due to the TIPM module. This should be an immediate recall from Chrysler, for 2013 Town N Country Minivan. Over 200 logged complaints of the exact same problem. They manufactured a broken TIPM module in these make & model vehicles. Now, my husband is stranded 200 miles from home, on the side of the road, and it's 98 degrees out. This is 4th time, weve experienced a total power failure. So it doesn't matter if you replace the fuel pump, it will still DIE. We are having this POS towed to our local mechanic, AGAIN. Its available for inspection. Problems have been confirmed by an independent servicer. Check engine remains on. Someone is going to die, if Chrysler doesn't issue an recall for this ongoing problem. The interior power is still on,and engine will turn over, will not start.

I was enjoying holiday driving with family in my 2013 Chrysler Town & Country Limited when suddenly a very loud pop was heard, with a forceful strike to the back of my head being felt. Alarmed & dazed for a moment, it was observed that my driver’s side active headrest had just exploded forward striking me on the back of my head. Once off the highway and stopped, I discovered that the active headrest had actually come apart. From the damage inside the exposed headrest, this catastrophic failure seemed to be mechanical in nature with root cause thought to be STRESS FATIGUE for the plastic casement. In other words, this active headrest did not just randomly “go off” from an errant SRS command or an electronically manipulated trigger short. I observed the headrest’s metal latch pin to still be in the locked or reset position. Instead, the plastic assembly holding two (2) heavy coil springs ruptured unprovoked. When this happened, the front part of the headrest assembly rapidly propelled forward. Though the 2010-2016 Chrysler Town & Country active headrests are an integral part of the air bag or Supplemental Restraint System, THIS particular failure was NOT due to a SRS Control nor electrical malfunction. Rather, the plastic retainer struts surrounding the metal latch pin failed. Being that my head and neck were static in position with a small amount of clearance from the front face of the headrest, the propulsion of the headrest forward caused quite a sharp smack to the back of my head. This led to some residual neck strain for the balance of the day. I have not experienced any repercussions since that day of the incident, but I do believe this to be a SAFETY ISSUE for others who may be more age OR physically compromised. I’ve found through MOPAR tech forum and dealership research that the 2010 - 2016 active headrest FAILURE is NOT rare, but more and more COMMON to the Chrysler make. Please advise. Thank you so much.

The passenger side headrest popped open without any impact. It has been inspected by a mechanic who stated that this was not normal for this to happen. The headrest contains an airbag.

The WIN module in the listed vehicle has failed and is being replaced. This is the same type of WIN module that was contained in a recall for 2008-2010 models and should be updated to include the models beyond 2010. The problem has been random for a couple of years, but recently we have had constant issues with the vehicle shutting off while driving, leaving no power for steering or braking. The entire vehicle shuts off randomly, including WHILE DRIVING and is dangerous for anyone who owns this model vehicle. I am surprised and disappointed that newer models (same base design) are experiencing the same issue and nothing has been done. The following websites address the issue with model years similar to mine. [XXX] [XXX] [XXX] [XXX] [XXX] Included with this complaint is the repair estimate for my vehicle ($2057.38 for the replacement WIN module and programming). I have also included the NHTSA recall specific to this problem on 2009-2010 models, which have the same components as mine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Chrysler Town and Country. The contact stated that the rear driver's side sliding door failed to open as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 10V235000 (Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 118,000.

The contact owns a 2013 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed that the wiring harness underneath the seat had fractured, which could cause the air bags not to deploy during a crash. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 120,000.

Started the vehicle and traveled maybe about 50 feet. Noticed loss of power steering. This was due to the engine stalling out. The vehicle would not start and there was a strong odor of fuel fumes in the vehicle cabin. Exited the vehicle and observed a large puddle of oil running downhill from the vehicle. The puddle also smelled of gasoline. I had the vehicle towed to a repair shop. The issue was determined to be a cracked oil filter housing assembly and the clip on the fuel return line had failed causing fuel to be sprayed onto the engine. The repair cost will be just over $800. It is fortunate that the engine was still cold and that the loss of oil caused the engine to shut off. If the engine had been hot enough to ignite the fuel, this could have had tragic results with a potential loss of my family's life. The oil filter housing assembly is a known issue with the Pentastar V6 3.6L engine. Chrysler so far has failed to take responsibility for this issue. I recently had to have repairs due to a faulty fuel pump relay. There appears to be related Chrysler TIPM recalls on almost every other model but the 2013 Town and Country. This issue appears to cause the vehicle to not start or allow the fuel pump to remain running after the vehicle is shut down. My Town and Country would not start and it produced strong fuel fumes. As noted, there are multiple safety issues noted with this model of vehicle that remain unresolved. It is a 2013 model but the issues are ones that have existed since the production of the vehicle and Chrysler has yet to assume responsibility. I will add a copy of the repair invoice shortly.

The car would turn off as I am driving on the high way. I would have to wait about forty five minutes to restart the car. As I did my research to why this was happing I came across information that this was caused by a malfunction with in the TIMP.

While driving the car stalls at speed and all electrical components stop functioning. This causes failure to the power steering, power brakes and all components that permit driving the vehicle. Has happened numerous times with no codes shown on the dash. Fuel was adequate and no apparent defects. Taken to mechanic and there are no codes to check and commonly the engine will start up after a while and appear to have no problems. This is very dangerous as the car can stall at any speed.

Driver side front seat active head restraint deployed while vehicle unoccupied. Plastic holding metal pin or rod broken.

* My Van loses unexpected power while driving. With this happening, I am afraid to drive on the highway due to the risk of causing an accident if it loses power. Local street driving, I am afraid that someone will rear end me if it loses power. Once it lose power making a right turn onto another street. Fortunately, there were no other cars coming toward me. I was able to re-start the Van and drove on. The Van is a hazard for myself and others. * Do not know exactly what component or system failed or malfunctioned. * Have had 2 diagnostics done. One at the Dealer and one at an independent car repair shop. Neither one found anything. *Occasionally, the Lighting Bolt symbol will show. *Alternator has been replaced. TPMS sensor changed out. TIPM sensor changed out.

The passenger side rear sliding door will not lock and it periodically opens on its own. There is no warning or reason for this occurrence. It has happened multiple times and seems to be happening more often as time goes on. The vehicle has not been professionally inspected.

As I was driving down a local highway my rear liftgate spoiler broke off my van, hit the road and flew into a field or ditch. Luckily no one was close enough behind me to get hit by the debris. I tried to find the spoiler but was unable to safely find it due to the busy highway. I have not filed a claim with my insurance yet or taken it into a dealer service dept. Just before the spoiler flew off I heard some banging on my rear window but was unable to safely stop to investigate.

Vehicle shuts down while driving and shuts down when key fob is bumped or touched while driving. Very dangerous and have come very close to collision often. This ignition switch on our 2013 Chrysler Town and Country van should be recalled due to safety issues.

I was driving and all of a sudden I heard a loud pop and the driver side head rest deployed on its own. There was no accident, I was just was driving. The headrest struck the back of my head resulting in me having a sore neck.

Headrest deployed with no occupancy or impact. Vehicle was parked in the garage when this occurred.

Today my wife was driving our 2013 Chrysler Town and Country. I took some pictures of the headrest popped open. I watched some YouTube videos about it to find out that it is a safety feature if the vehicle is in a rear end collision. This van however was not in an accident. Since it is Saturday, my dealer's service department is not open. I will have to call them on Monday.

The passenger sliding rear door does not completely latch and close. It will not lock. Many forums discuss the problem with no resolution https://www.cargurus.com/Cars/Discussion-c24554_ds914749

The contact owns a 2013 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The brake pedal was depressed; however, the vehicle failed to stop as intended. Additionally, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact stated that the failure occurred while driving uphill on a very narrow street. The contact was able to shift the vehicle into park, while using both feet to depress the brake pedal. The vehicle was stopped, and the contact turned off the vehicle. The contact stated that her four-year-old granddaughter was a passenger in the vehicle and the situation was very scary. The contact waited for several minutes, before restarting the vehicle. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure had occurred several times and the vehicle had been taken to an independent mechanic several times; however, the failure was not duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.

I was driving and all of a sudden we heard a loud pop and the passenger head rest deployed on its own. There was no accident, just was driving. Looked online to see if I could push back together, but learning about all the pieces, the plastic parts that hold the pin in broke as it was deployed. Will need to call the dealership now to get it fixed/probably entirely replaced.

Just driving down the road and passenger head rest just exploded hitting my 17 year old son in the back of his head. no impact or collision just normal driving

The key ignition is loose you have to hold the key in place for it to not loose power at all. If you move your hand it will loose power it does that most of the time. So I hold the key in at all times

Ignition WIN module turns off while driving. Causes loss off power to the van while moving. Very dangerous! Chyrsler Town & Country has already issued a recall for this problem on 2009 & 2010 models. This recall needs to be extended to additional years & makes of Chysler products that use this ignition WIN module. Before people get killed.

I purchased this van used in 2023, but this problem has been on going for years thebowner said.The van sliding door get stuck in open position on right side. There is a buzzing noise coming from lock mechanism in left sliding door when you open ANY door or press the unlock button. There is no recalls for this but it is a known problem. Issues with faulty 2013 chrysler town and country mini van are currently in lawsuit claims. Help fix this before it kills someone. I have 3 small children if the door opens while driving that puts us in danger.

Everyone is having problems with fuel pump relay. Mine is constantly running and draining battery. I have been pulling the fuse everytime I get out of vehicle. There are multiple vehicle jeeps and others that have this same relay and some have been recalled. There has been recalls on plastic part on back lift gates that might come off and hit people. This is fuel.

The contact owns a 2013 Chrysler Town and Country. The contact stated that after starting the vehicle, he slightly touched the ignition key, and the vehicle shut off inadvertently. The contact stated that the failure recurred several times while driving on a bumpy road surface. The contact was able to pull to the side of the roadway and restarted the vehicle. The contact stated that the failure had been recurring increasingly while driving and caused the headlights to turn off and the vehicle to lose power steering functionality. The vehicle was taken to the dealer, where it was diagnosed that the Wireless Ignition Node (WIN) module needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and informed the contact that the VIN and the year vehicle was not included in NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) . The failure mileage was approximately 115,000. The VIN was unavailable.

In two separate incidents on 5/4/23 and 5/5/23, while DRIVING, the vehicle has stalled without warning. The engine completely shut off. Power steering and breaks stopped functioning properly making it VERY difficult to pullover and stop. Once pulled over, had to place the vehicle in park, completely turn off the electrical and restart the vehicle. No warning lamps or messages appeared before or after the incident. The vehicle has been displaying some issues starting recently, especially when using the push button. However, we have always been able to get it to start by inserting the key. This is an incredibly dangerous situation for the driver and any occupants as it has happened without warning while driving on highways which could very easily result in an accident if unable to pullover safely or stop if the breaks are not working. The vehicle has not yet been inspected, but we plan to get it inspected as soon as possible.

The van has repeatedly (5 seperate times) stalled in the middle of driving. The electronics will remain on, but the power steering goes out and the van decelerates to a complete stop. When I try to start the van immediately after, the ignition turns over, but the engine does not start. After a period of 10-30 minutes the van will start up fine. We’ve had the van to our mechanic and there are no codes. The first time it stalled in the middle of a 2 lane road, on a blind curve, with no shoulder to pull off on. The second time was on interstate 75. I now know when it happens to start searching for a safe place to pull off the road, however once it happens I am limited on the distance the van will travel before it stops. Depending on the seed I’m traveling it’s usually only a couple hundred feet.

I got my 2013 chrysler town and country of a local used car dealership. I’ve had it almost 2 years. The transmission is now going out. I’ve been told it’s probably a design flaw inside the transmission as so many other people are having the same problems with the 62te transmissions. It has 102,000 miles. I got it it when it had 90,000. There is no warranty.

The van will randomly shut off while driving. it may happen out of the blue while on the highway, hitting a bump, or even driving at slow speeds. The instrument panel remains on, I can put the van in neutral while still moving and restart the van. Sometimes it happens multiple times a week, sometimes it happens only a few months. There are no check engine light on or anything else.

The contact owns a 2013 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning, after driving over a bump in the roadway and while coming to an abrupt stop. The contact had taken the vehicle to a dealer however, the mechanic was unable to determine the cause of the failure. Upon investigation, the contact linked the failure to the ignition switch which would cause the vehicle to turn off inadvertently upon the slightest movement of the key while in the ignition. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 102,000.

This issue has to do with the ignition switch. While driving, the car would randomly shut completely off causing a loss of power to the electrical systems, power steering, effective braking, etc. This has occurred several times. Once while driving at night, the vehicle completely shut off while driving at approximately 60mph, causing the headlights to shut off and the power to completely cut off. This can be extremely dangerous and even deadly. My safety was put at risk as I loss my vision(without headlights) and losing power(steering, engine, etc.) caused me to veer into the incoming traffic lane. A head-on collision could have occurred due to a loss of control. The issue is intermittently and cannot be intentionally replicated. However, it has occurred numerous times. The component has not been inspected by the manufacturer. There is no warning indicators when the problem occurs. It usually occurs suddenly without hindsight. The vehicle is available for inspection upon request.

Passenger seat active head restraint deployed while vehicle unoccupied.

Fuel pump continues to run after shut down, draining battery. Related to my other report (11498461).