2013 Chrysler Town & Country Lighting Problems

Right headlight stopped working, tried replacing bulb, but still did not work. One year before Bettenhausen Chrysler had replaced bulb in April 2021. July 20, 2022, I took the car in to Bettenhausen and they fixed the light, but wanted to charge almost $2,000. I had a Mopar 10% off coupon, which brought the cost to nearly $1,700 that I had to pay. Having working headlights is a legal & safety requirement after dawn and during rain, otherwise a driver can be ticketed. Headlights have been on cars for over 100 years, have not had this kind of problem and expense. Chrysler designed the headlight operation so technically complicated and epensive that defies logic. My vehicle only has about 70,000 miles on it. This is a failure of Chrysler, and I should get a full reimbursement. I have been loyal to this brand since 1981, having bought at least 13 new top of the line vehicles, they need to be loyal to me. I have contacted their customer complaint department, but have not heard from them yet. I sent them the dealer work order and a copy of my paid receipt. Headlights not working are a real safety concern, and I had no choice but to get the repair. My case number is 83729232 with Chrysler. Even the dealer service workers thought the cost is rediculous, and I think it outrageous! I need an advocate to get a full reimbursement!

WHEN DRIVING DOWN THE ROAD, JUST STRAIGHT, OR TURNING, THE VAN WILL JUST QUIT. INSTRUMENT PANEL TURNS OFF. IT HAS HAPPENED AT 40 MPH AND 20MPH. ANYWHERE, ANYTIME, ANY SPEED. WE HAVE TO PUT IT IN N AND TURN BACK ON BEFORE WE SLOW DOWN TOO MUCH TO BE REAR ENDED. WE HAVE TAKEN THIS TO THE DEALERSHIP WHERE THEY HAVE NO IDEA. THE CATALYTIC SOMETHING WAS THE ONLY CODE AND WAS REPLACED...ABOUT 1000 REPAIR EVEN THOUGH WE HAVE A LIFETIME WARRANTY. THIS DID NOT WORK. IT QUIT ON ME AGAIN TODAY WHILE DRIVING. IS THERE A RECALL? THIS IS DANGEROUS!!! I PUT TODAY'S DATE AS WHEN IT HAPPENED BECAUSE THAT IS THE LAST DATE IT HAPPENED. I CANNOT RECALL SPECIFIC DATES BEFORE, BUT IT HAS BEEN ABOUT 3 MONTHS OF THIS.

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 45 MPH, THE HEADLIGHTS AND INTERIOR LIGHTING FAILED TO ILLUMINATE. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. AS A RESULT, THE VEHICLE LEFT THE ROADWAY AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE RIBS, LUNGS, AND KNEES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED; HOWEVER, THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

I JUST PURCHASED A 2013 CHRYSLER TOWN AND COUNTRY. THE DRIVERS SIDE REAR LIGHT HOUSING IS HOLDING WATER/CONDENSATION. I HAVE RESEARCHED THIS AS A RECALL AND FOUND IT IN OLDER VEHICLES, BUT DO NOT SEE IT LISTED FOR THIS MAKE AND MODEL. I WOULD LIKE TO SUGGEST THAT IT BE ON A RECALL LIST AS THE ISSUE HAS OBVIOUSLY NOT BEEN RESOLVED. THANK YOU AND MANY BLESSINGS! [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

WHEN DRIVING AT NIGHT THE LIGHTS JUST GO OUT, ALL OF THEM. I CAN TRY TO STOP AND THEN PUT THEM ON MANU. AND THEY COME ONE AGAIN. I AM ALWAYS GOING DOWN A HIGHWAY OF STREET WHEN THIS HAPPENS. I TRY TO REMEMBER TO PUT THEM ON MANU.. SO FAR THIS KEEPS THEM FROM GOING OUT. IS THERE A RECALL ON LIGHTS?I AM NOW AFRAID TO USE THE AUTO LIGHTS. *TR

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE LOW BEAM HEADLIGHTS FAILED. IN ADDITION, THE AUTO LIGHT SWITCH FAILED HOWEVER, THE MANUAL SWITCH FUNCTIONED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED DAILY WHEN DRIVING DURING NIGHT TIME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

I WAS DRIVING DOWN THE HIGHWAY AT 65 MPH AND MY LIGHTS WENT OUT. I HAD BOTH HANDS ON THE STEERING WHEEL SO I DIDN'T TOUCH ANY BUTTON. I DID HAVE THE AUTOMATIC HIGH BEAM FEATURE TURNED ON. WAS EXTREMELY SCARY AS I COULD NOT SEE ANYTHING WHEN THE LIGHTS WENT OUT AS IT WAS PITCH DARK OUTSIDE. I BRAKED HARD AND AFTER SEVERAL SECONDS THE LIGHTS CAME BACK ON. I WAS SO LUCKY I DID NOT GO OFF THE ROAD AS I COULD NOT SEE ANYTHING WITHOUT THE HEADLIGHTS. MY FAMILY AND I COULD HAVE BEEN KILLED. VERY DANGEROUS. PLEASE ISSUE A RECALL. I SEE ON GOOGLE THAT OTHERS HAVE EXPERIENCED THE SAME ISSUE. *TR

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN NUMBER: 13V291000 (AIR BAGS), AND NHTSA CAMPAIGN NUMBER: 13V291000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT REPORTED THAT ON ONE OCCASION THE EXTERIOR LIGHTING OF THE VEHICLE FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WINDSHIELD WIPERS AND AUTOMATIC HEADLIGHT DIMMER SWITCH FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 14,000.