2014 Chrysler Town & Country Brakes Problems

THE VAN NEEDS A NEW BREAK BOOSTER AND I HAVE BEEN TOLD BY THE DODGE WHOLESALE PARTS WAREHOUSE THAT NONE ARE AVAILABLE AND 128 ARE ON BACK ORDER WITH NO DATE ON WHEN THEY WILL BE AVAILABLE. MY CAR IS UNSAFE AND THE BREAKS COULD GO OUT AT ANYTIME AND IT COULD BE MONTHS BEFORE THE PART IS AVAILABLE. IN THE MEAN TIME MYSELF AND OTHER DODGE, CHRYSLER CUSTOMERS ARE DRIVING UNSAFE CARS.

WE PURCHASED THIS VEHICLE ON MAY 2017 FROM A REPUTABLE DEALER, WHEN WE TOOK IT FOR A ROAD TEST WE FELT SOME 'RUMBLING' EVERY TIME THAT WE APPLIED THE BRAKES, WHEN WE QUESTIONED THE SALES PERSON, WE WERE TOLD THAT IS BECAUSE THE 'ABS' BEING ACTIVATED. WHEN WE TOOK IT FOR STATE INSPECTION, MARCH 2018, WE WERE TOLD THAT THE DISC BRAKES ON THE FOUR WHEELS WERE 'RUSTING' AND NEEDED TO BE 'TURNED' TO CLEAN THE RUST, OF COURSE WE HAVE TO PAY FOR THE REPAIR. CHECKING IN THE INTERNET, I READ THAT OTHER DRIVERS WERE COMMENTING THAT THEY HAVE THE SANE ISSUE, RUSTED DISCS, ETC. ETC. I BELIEVE THAT MANUFACTURER USED POOR QUALITY COMPONENTS AND SHOULD MAKE THINGS RIGHT.

EVEN DRIVING DOWN MILD GRADE FRONT DISC BRAKES ROTORS BECOMES WARPED UNDER NORMAL BRAKING ( HEAT) CONDITION. THIS CREATES UNUSUAL SHAKING , VIBRATION OF STEERING WHEEL AND THE WHOLE FRONT SUSPENSION. I WAS TOLD BY FEW MECHANICS THERE IS NOTHING THAT CAN BE DONE BECAUSE MANUFACTURER IS NOT WILLING DO CORRECT THIS PROBLEM. PLEASE, LOK INTO THIS PROBLEM, BECAUSE IT IS OBVIOUS DEFECT AND COULD PRESENT DANGEROUS SITUATION.

EMERGENCY BRAKE PEDAL ASSEMBLY FAILED WHEN PEDAL WAS DEPRESSED. VEHICLE HAS NO EMERGENCY BRAKE/PARKING BRAKE UNTIL EMERGENCY BRAKE PEDAL ASSEMBLY IS REPLACED. VEHICLE IS 38 MONTHS OLD AND HAS 31,000 MILES. VEHICLE STATIONARY, PARKED ON GRADE. HAD TO BLOCK THE WHEELS TO ENSURE AGAINST ROLL BACK.

WE HAVE HAD TO REPLACE THE PARKING BRAKE ASSEMBLY TWICE ON THIS VAN. THE FIRST TIME WAS IN DECEMBER 16, 2016 WHICH WAS REPLACED UNDER WARRANTY THE SECOND TIME WAS DECEMBER 30,2017 BUT, WAS NOT COVERED UNDER WARRANTY. OUR VAN ONLY HAS 30,000 MILES ON IT AND THIS PART SHOULD NOT FAIL AS OFTEN AS IT HAS. WE SET THE PARK BRAKE IN ALL OF OUR CARS WHEN WE PARK THEM. I'VE NEVER HAD A CAR'S PARK BRAKE FAIL, YET IT'S HAPPENED TO THIS CAR TWICE NOW, WHEN IT WAS TWO YEARS OLD AND AGAIN AT THREE YEARS AND ALMOST ONE YEAR TO THE DAY WHEN THE REPLACEMENT PART WAS INSTALLED. WHEN THE ASSEMBLY / CABLE BROKE IT WAS SITTING STILL IN A PARKING LOT.

MY BRAKE BOOSTER WENT OUT FOR NO REASON. I WAS DRIVING ON THE HIGHWAY WHEN MY BRAKES STARTED HISSING AIR AND VIBRATING, ALMOST COULDN'T STOP. I HAVE A 2014 CHRYSLER TOWN AND COUNTRY. THIS PART SHOULD LAST FOR 10 YEARS!! THERE IS A RECALL FOR THE DODGE DURANGO AND JEEP CHEROKEE. WHY IS THERE NOT ONE FOR CHRYSLER? THIS IS COSTING ME $600.00! NOT HAPPY WITH CHRYSLER.

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S WIFE WAS DRIVING 35 MPH, THE HEADLIGHTS AND WINDSHIELD WIPERS STOPPED WORKING AND THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THE CONTACT'S WIFE PULLED OVER AND PARKED THE VEHICLE. THE VEHICLE WAS DIAGNOSED AND REPAIRED BY THE DEALER, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

I WAS PULLING INTO A PARKING SPACE IN A BUSY SHOPPING CENTER. FORTUNATELY I WAS PARKING IN FRONT OF A GRASSY AREA WHERE THERE WERE NO PARKED CARS OR PEOPLE PRESENT. AS I SLOWLY PULLED IN WITH MY FOOT ON THE BRAKE, MY CAR ACCELERATED IN AN ABRUPT MANNER UP INTO THE GRASSY AREA. IT WOULD HAVE KEPT GOING BUT WAS STOPPED BY AN ICY MOUND OF SNOW. MY FOOT NEVER LEFT THE FOOT PEDAL. I AM ONLY FIVE FEET TALL AND I HAVE SMALL FEET. THE GAS PEDAL WAS NO WHERE NEAR MY FOOT. THE SPEED THE CAR ACCELERATED AT WAS FRIGHTENING. MY 11-YEAR-OLD SON WAS IN THE CAR WITH ME. SEVERAL PEOPLE TRIED TO SHOVEL ME OUT OF THIS SPOT TO GET MY CAR OFF THE HILL, BUT THEY WERE UNSUCCESSFUL BECAUSE THE SNOW BANK WAS ALL ICE AND THEY COULD NOT SHOVEL IT. I HAD TO GET MY CAR TOWED OUT OF THIS SPOT BECAUSE IT WAS STUCK ON THE SNOW BANK WHICH WAS THE VERY THING THAT STOPPED THE CAR FROM GOING FARTHER IN AN UNCONTROLLED WAY. THE DEALERSHIP CHECKED THE CODES AND NOTHING CAME UP. MY CAR WAS NOT DOING ANYTHING STRANGE BEFORE THIS EVENT AND IS NOT DOING ANYTHING STRANGE NOW WHICH IS EVEN MORE FRIGHTENING BECAUSE IT FEELS LIKE A TICKING TIME BOMB THAT CAN REPEAT THIS EVENT WITHOUT ANY WARNING WHATSOEVER. I WILL BE CALLING CHRYSLER AFTER WRITING THIS COMPLAINT.

ALMOST IN ACCIDENT AFTER CAR WOULD NOT STOP PROPERLY. FOUND OUT THAT ALL 4 BRAKE ROTORS NEEDED TO BE REPLACED AT UNDER 12,000 MILES. 3 INDEPENDENT AUTO MECHANICS DIAGNOSED AND DETERMINED THAT THE LEVEL OF DAMAGE HAD TO BE FROM FACTORY AND NOT FROM NORMAL WEAR AND TEAR. CHRYSLER ACKNOWLEDGED DAMAGE BUT DENIED FIXING UNDER WARRANTY AND REPAIRS HAD TO BE MADE AT OWNER EXPENSE. CHRYSLER WILL NOT REIMBURSE, AND IS DENYING PROBLEM EXISTED AND MY EXIST WITH OTHERS.

BREAKS GET HARD IN UPHILL POSITION WHEN COLD

ON AUGUST 7TH, 2015 I WAS DRIVING OUR 2014 CHRYSLER TOWN AND COUNTRY ON A HIGHWAY IN SPRINGFIELD, MO FROM TEXAS, WITH MY THREE CHILDREN WITH ME, GOING ABOUT 65 MPH, WHEN A CAR CUT IN FRONT OF ME. WHEN I PRESSED ON THE BRAKES, THEY WENT ALL THE WAY TO THE FLOOR. PRESSING ON THE BRAKES DID NOT SLOW THE VAN DOWN IN ANY WAY. I COULDN'T SWERVE TO THE LEFT BEING THERE WAS AN 18 WHEELER SO I WAS FORCED OVER TO THE EMERGENCY LANE & GRASS. TOWED TO A LOCAL DEALER. WE EXPLAINED TO DEALER THAT CHRYSLER HAS BEEN THE ONLY PEOPLE TO SERVICE OUR BRAKES, INCLUDING BRAKE FLUID. MY HUSBAND NEVER OPENED THE BRAKE RESERVOIR AT ANYTIME BEING WE HAD ALWAYS HAD IT SERVICED AT CHRYSLER. HE DID HOWEVER CHANGE THE ENGINE OIL ONE WEEK PRIOR TO OUR OUT OF STATE TRIP. DURING THESE FEW DAYS WE WERE GOING BETWEEN THE CHRYSLER CUSTOMER CARE AND THE DEALER. AFTER WE TOLD THE DEALER OF OUR SELF- OIL CHANGE OF ONLY ENGINE OIL, SUDDENLY ABOUT 3 HOURS LATER, THE CHRYSLER CUSTOMER SERVICE REP INFORMED US THAT THE DEALER HAD TOLD THEM, THAT SOMEHOW THE BRAKE OIL BECAME CONTAMINATED AND IT HAD TO HAVE HAPPENED IN THE LAST 7 DAYS. CHRYSLER REFUSED TO COVER COSTS UNDER WARRANTY, THEY FOUND THEIR WAY OUT OF PAYING FOR THEIR BRAKE FAILURE.

I GOT INTO THE CAR WHICH HAD BEEN PARKED ON A HILL. THE FRONT OF THE VEHICLE FACED UPWARD. I TURNED ON THE ENGINE AND PUT MY FOOT ON THE BRAKE. (AT THAT MOMENT I DIDN'T NOTICE THAT THE BRAKE WAS STIFF). I SWITCHED GEARS INTO DRIVE AND IT SLOWLY SLID BACKWARD DOWN THE HILL. MY FOOT WAS ON THE BRAKE THE ENTIRE TIME. I PRESSED HARDER WITHOUT ANY REACTION FROM THE BRAKES OTHER THAT A GRINDING NOISE. THE CAR DID NOT SLOW DOWN BUT GAINED MOMENTUM AS IT ROLLED DOWN THE HILL AND CRASHED INTO A PARKED CAR. DUE TO THE FACT THAT IT WAS A SLOW MOTION ACCIDENT, I HAD TIME IN WHICH I DOUBLE CHECKED THAT THERE WAS NOTHING UNDER THE BRAKE AND THAT I WAS INDEED PRESSING THE BRAKE AND NOT THE GAS. I HAVE A DASHCAM VIDEO IF YOU NEED. MY HUSBAND WAS ABLE TO DUPLICATE THE PROBLEM: WHENEVER THE CAR IS COLD AND ON A STEEP HILL WITH THE FRONT OF THE CAR FACING UPWARD, THE BRAKES STIFFEN UP AS IF THE ENGINE IS OFF AND YOU PUMP THE BRAKE AND IT IS HARD. I HAVE NOTIFIED CHRYSLER WHO IS OPENING AN INVESTIGATION. I SO FAR HAVEN'T HEARD BACK FROM THEM. *TR

I STARTED FEELING A WEIRDNESS IN MY BRAKES WHEN I WENT TO STOP NORMALLY AT STOP SIGNS, WHEN COMING UP TO CARS & STOP LIGHTS, AND JUST BASIC BRAKING WHILE TURNING INTO PARKING LOTS, DRIVEWAYS, ETC. NO SLAMMING OF BRAKES JUST NORMAL BRAKING. THE BRAKES SEEM TO START BRAKING THEN THEY HAVE A SLIP SLIP FEELIN, LIKE IT IS GIVING OUT AND THEN CATCHING AGAIN. THEY FOUND ITS NOT THE ABS KICKING IN ALSO. I THOUGHT AT ONE POINT I WASN'T PRESSING DOWN ENOUGH SO I TRIED PRESSING HARDER TO MAKE SURE IT WAS PRESSED DOWN ENOUGH AND IT STILL CONTINUES TO DO THIS. I HAD OTHER PEOPLE DRIVE MY CAR AND THEY ALSO FELT THIS SLIP SLIP OF THE BRAKES WHEN STOPPING. IT USED TO BE ONCE IN A WHILE BUT NOW IT IS CONSTANT. I HAVE HAD IT INTO THE SHOP FOR THIS ISSUE AT 2 DIFFERENT SHOPS 2 TIMES EACH PLACE TOTAL OF 4 TIMES NOW. NOTHING IS DONE. THEY SAY THEY ARE FINE. BUT IT HAS GOTTEN WORSE AND I AM AFRAID THAT THEY WILL JUST NOT STOP US AND NOT BRAKE THE CAR WHEN WE STOP AND WE WILL END UP IN A MAJOR ACCIDENT. MY CAR IS AT 20000 MILES NOW AND I FEEL LIKE THEY ARE STILL TRYING TO KEEP HAVING ME GO BACK AND THEY STILL SAY BRAKE ARE OK BECAUSE BRAKE LIGHT HAS NOT GONE ON. I CANT STAND IT AND I AM NOW AFRAID WHEN I DRIVE IT. WHAT IS THERE TO DO? CHRYSLER IS NOT DOING ANYTHING EXCEPT GIVING ME THE RUN AROUND FROM DEALERSHIP TO DEALERSHIP.

I HAD SEVERAL TIMES AFTER I WAS STOPPED, IF I RELEASED MY FOOT OFF THE BRAKE PEDAL, MOMENTARILY, THEN WHEN I TRIED TO CATCH THE BRAKE AGAIN, IT WAS FROZEN, LOCKED AND I COULDNT BRAKE AGAIN AND THE CAR ROLLED BACK.