2015 Chrysler Town & Country Complaint Log

I WAS ABLE TO TURN MY VAN OFF AND REMOVE THE THE KEY FROM THE IGNITION, THINKING IT WAS IN PARK. THE AUTOMATIC TRANSMISSION WAS STILL IN DRIVE, HOWEVER, AND UPON MY EXIT, THE VAN ROLLED OUT OF MY PARKING SPACE INTO A TREE CAUSING $6000 WORTH OF DAMAGE. IT WAS LATER DISCOVERED THAT THE KEY CAN ALSO BE REMOVED WHILE THE VAN IS IN DRIVE AND THE ENGINE RUNNING WHILE THE VAN IS MOVING. THE CHRYSLER DEALERSHIP DIAGNOSED A FAULTY IGNITION, AND IS NOT OFFERING ANY TYPE OF PRORATED WARRANTY, EVEN THOUGH THE VAN IS ONLY 2000 MILES OUT OF WARRANTY. WHAT IS MOST ALARMING TO ME IS THAT THERE IS NO WARNING CHIME OR LAMP WHEN THE KEY IS REMOVED AND THE TRANSMISSION IS IN DRIVE. MY DAUGHTER'S DODGE WILL NOT ALLOW THE KEY TO BE REMOVED WHEN NOT IN PARK, AND ANY ATTEMPT TO DO SO RESULTS IN AN AUDIBLE WARNING AND MESSAGE ON THE DISPLAY.

TL* THE CONTACT OWNED A 2015 CHRYSLER TOWN AND COUNTRY. WHILE IDLING AT A STOP SIGN, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS IN TRAFFIC, IT SHIFTED INTO NEUTRAL INDEPENDENTLY AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. ..UPDATED 01/04/17 *BF

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 15 MPH, THE PRECEDING VEHICLE STOPPED ABRUPTLY. AS A RESULT, THE CONTACT CRASHED INTO A SPEED LIMIT SIGN AND THE SEAT BELT LOCKED UP. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS SLIGHTLY DAMAGED, BUT WAS DRIVABLE. THE CONTACT WAS ABLE TO UNLATCH THE SEAT BELT; HOWEVER, THE SEAT BELT DID NOT RETRACT. THE VEHICLE WAS TAKEN TO THE DEALER (TATE CHRYSLER, GLEN BURNIE, MD, 410-863-5530) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT NEEDED TO BE REPLACED. ADDITIONALLY, WHILE DRIVING WITH A FRONT SEAT PASSENGER TO PICK UP THE REPLACEMENT SEAT BELT, THE FRONT PASSENGER SEAT BELT WAS LOCKED AND THE FRONT PASSENGER AIR BAG INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

CAR SHAKES HARD WHEN APPLYING BRAKES AT AROUND 50 TO 70 MPH, 1ST TIME INTO DEALER SAID IT WAS ALIGNMENT PAID FOR THAT, 2ND TIME INTO DEALER SAID IT WAS MOTOR MOUNTS ? PAID FOR THAT, STILL HAVE THAT PROBLEM WILL NEVER BUY CHRYSLER PROD. AGAIN !!!... P S I HAVE MY TIRES ROTATED AND BALANCE EVER 5,000 MIL.

I HAVE A SAFETY PROBLEM WITH MY CAR WE PURCHASED 2 MONTHS AGO THIS IS THE SECOND TIME IT HAS HAPPENED AND IT SHOULD BE REPAIRED WITH A RECALL. THE IGNITION SWITCH ON MY 2015 CHRYSLER TOWN & COUNTRY VIN 3 [XXX] WORKS PERFECTLY UNTIL YOU SHUT OFF THE ENGINE, THEN IT ALLOWS YOU TO REMOVE THE KEY EASILY IN ANY GEAR, THIS ALLOWS THE CAR TO ROLL WHICH HAS HAPPENED TO ME TWICE WHEN DISTRACTED AND THE SELECTOR DID NOT GET TO PARK. THE FIRST TIME WAS AT NIGHT AND WHEN I PUT MY FOOT OUT IT FELT LIKE I WAS ON ICE, I DID REACT BY STEPPING ON THE BRAKE AND DID NOT HIT ANYTHING. I TOOK IT TO ENTERPRISE CAR SALES WHERE I PURCHASED IT AND THEY HAD THE MECHANIC CHECK IT OUT, HE SAID THE IGNITION SWITCH WAS DIRTY WHICH REPAIRED THE PROBLEM UNTIL A FEW DAYS AGO. IT HAPPENED IN THE DAYLIGHT THIS WEEK AGAIN AND I COULD FEEL IT AND SEE IT BECAUSE I WAS ON A GREATER INCLINE & COULD SEE WHAT WAS HAPPENING. IN BOTH OF THESE INSTANCES THERE WAS NO WARNING THAT THE CAR WAS NOT IN PARK. THIS IS DEFIANTLY A SAFETY PROBLEM THAT SHOULD BE REPAIRED, AS THE FIRST TIME IF I HAD NOT RAISED MY FOOT FAST ENOUGH I COULD HAVE BEEN PULLED FROM THE CAR BY THE DOOR & POSSIBLY RUN OVER, AS IT WAS ROLLING BACKWARDS IN THE PITCH DARK NIGHT. 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ENGINE HESITATES AND TRANSMISSION JERKS UPON ACCELERATING AND AT TIMES DURING NORMAL HIGHWAY AND /OR STOP AND GO TRAFFIC. COMPLAINED TO DEALERSHIP WHERE CAR WAS PURCHASED TWICE (LOCATES ON ROUTE 60 BRANDON FL) AND RESPONSE WAS NO ISSUES ENCOUNTERED. MIND YOU MANUFACTURER WARRANTY IS ABOUT TO EXPIRE.

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE PARKING, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO A FIRE HYDRANT AND TREES. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE WINDSHIELD CHIPPED DUE TO A ROCK. THE CONTACT STATED THAT THE WINDSHIELD CHIPPED ON NUMEROUS OCCASIONS, WHICH MADE THE VEHICLE DIFFICULT TO DRIVE. THE VEHICLE WAS REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 43,000.

VEHICLE STRUCK FROM BEHIND AND PUSHED INTO TRAFFIC SUSTAINING REAR, FRONT AND SIDE COLLISIONS. ONLY PASSENGER SIDE CURTAIN AIRBAG INFLATED, NO OTHER AIRBAGS INFLATED. ALSO BOTH DRIVER AND PASSENGER SEAT BACKS FAILED RESULTING IN FATAL INJURIES TO DRIVER AND SERIOUS INJURIES TO PASSENGER. THE VEHICLE WAS STATIONARY OR JUST STARTED MOVING WHEN IT WAS STRUCK FROM BEHIND ON HIGHWAY AND PUSHED INTO OTHER LANES OF TRAFFIC.

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. NORTHTOWN CHRYSLER DODGE JEEP RAM (2020 NIAGARA FALLS BLVD, TONAWANDA, NY) INFORMED THE CONTACT THAT DUE TO THE VEHICLE MODIFICATION FOR HANDICAP USAGE, THE WIRING CAUSED THE FAILURE. THE MANUFACTURER WAS NOT NOTFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 82.

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT NIGHT ON AN UNLITE ROAD, THE HEADLAMPS FAILED TO ILLUMINATE THE ROADWAY SUFFICIENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE CONTACT WAS CONCERNED THAT THERE WAS AN OBJECT INSIDE OF THE HEADLAMP THAT PROHIBITED THE PROPER PROJECTION OF THE HEADLAMP BEAM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. *TT CONSUMER STATED LOW BEAM LIGHT ONLY GIVES 20 YD OF LIGHT ON UNLITE ROADS. UPDATED 8/8/18*JB

WHILE DRIVING ON S CITY STREET, ALL THE DIGITAL DISPLAYS (INCLUDING RADIO, SPEEDOMETER, VEHICLE INFO, ETC.) WENT BLACK WITHOUT WARNING. ALL ANALOG INSTRUMENTS CONTINUED TO WORK. EVEN AFTER STOPPING AND SUBSEQUENTLY TURNING VEHICLE ON AND OFF, DIGITAL DISPLAYS WOULD NOT LIGHT. AS WE ENTERED DEALERSHIP, ALL DIGITAL DISPLAYS RETURNED. EARLIER PUSH BUTTON IGNITION SWITCH NEEDED TO BE PUSHED A NUMBER OF TIMES BEFORE IT ACTIVATED

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 50 MPH DOWNHILL, THE VEHICLE VIOLENTLY SHOOK AND THE STEERING COLUMN VIBRATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT COULD NOT BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,700.

AIR BAGS WENT OFF DURING A ACCIDENT AND WE RECEIVED CUTS ON MY LEGS AND ALSO MY WIFE'S LEGS

THIS COULD HAPPEN TO ANY VEHICLE WITH A FUEL TANK AND A SLIDING PASSENGER DOOR ON THE SAME SIDE. A FRIEND WAS AT THE GAS PUMP REFUELING, THE REST OF US WERE STILL IN THE VAN TALKING. WE DECIDED WE NEEDED SOME MORE INFORMATION WHICH WAS IN MY PURSE IN THE VERY BACK OF THE VAN. WITH OUT THINKING I OPENED THE SLIDING DOOR WHICH WAS ON THE SAME SIDE AS THE FUEL DOOR, CAUSING THE SLIDING DOOR TO CATCH THE FUEL NOZZLE AND KNOCK IT OUT OF THE VEHICLE. LUCKILY THE PERSON DOING THE FUELING REACTED QUICKLY AND THERE WAS NOT A REAL DISASTER. SO THERE NEEDS TO BE SOME TYPE OF LOCK OR SENSOR THAT WILL NOT LET THE SLIDING DOOR OPEN IF THE FUEL TANK REFUELING DOOR IS OPEN. WE WERE VERY LUCKY, A FEW SPLASHES OF GASOLINE ON US AND THE SIDE OF THE VAN. WE WERE ALL ADULTS, I CAN ONLY THINK OF HOW TERRIBLY WRONG THIS COULD HAVE GONE. THERE ARE MANY SCENARIO'S TO CONSIDER AND THINK ABOUT. I FELT SO BAD AND SCARED, I DO NOT WANT ANOTHER PERSON TO GO THROUGH THIS!! I CANNOT BELIEVE WE WERE THE FIRST THAT THIS HAS HAPPENED TO, BUT IT NEEDS TO BE BROUGHT TO SOMEONE'S ATTENTION!!

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WITHIN LESS THAN A MONTH OF OWNING THE VEHICLE, THE TPMS WARNING LIGHT RANDOMLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES AND THE SENSOR WAS RESET MORE THAN TWICE, BUT THE DEALER WAS UNABLE TO PROVIDE A PERMANENT REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE NUMEROUS TIMES AND PROVIDED NO PERMANENT SOLUTION. THE VEHICLE WAS NOT REPAIRED AND THE TPMS WARNING LIGHT CONTINUED TO FLASH. THE FAILURE MILEAGE WAS 1,000.

BOLTS WERE MISSING AND LOOSE ON STABLIZER BAR CAUSING ME TO LOOSE CONTROL OF THE CAR. WAS LUCKY NO DAMAGE JUST A SCARE, BUT COULD HAVE BEEN BAD.

WAS ON A BUSY HIGHWAY AND THE WELD HOLDING THE STABILIZER BRACKET TO THE AXLE SEPARATED ABOUT CAUSING A VERY SERIOUS ACCIDENT AND CAUSING THE CAR TO BE UN DRIVABLE AND HAVING TO BE TOWED. CAR WAS IN PERFECT CONDITION BEFORE THIS HAPPENED.

NOISE COMING FROM ENGINE EVERY TIME I GO OVER 55 SPEED, ALSO NOISE FROM WINDSHIELD AS IF THERE IS AIR COMING INTO THE CAR. NOISE FROM SPEAKERS AS THE CAR SPEEDS

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN THE REAR ENTERTAINMENT MONITORS DROPPED DOWN AND WERE IN USE, HIS VISION WAS OBSTRUCTED WHEN LOOKING THROUGH THE REAR VIEW MIRROR. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 300. UPDATED 8/19/15*CN THE CONSUMER STATED WHEN THE REAR SEAT PASSENGER HAD THE HEAD RESTRAINTS UP, THE VISIBILITY FROM THE REAR VIEW MIRROR WAS ALMOST NON-EXISTENT. THE CONSUMER COULD ONLY RELY ON THE SIDE MIRRORS. UPDATED 05/10/16.*JB

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE BEGAN TO PULL TOWARDS THE RIGHT INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE FOUR TIRE RIMS WERE REPLACED AND AN ALIGNMENT WAS PERFORMED. THE FAILURE PERSISTED AFTER THE REPAIR. THE DEALER STATED THAT THE VEHICLE FUNCTIONED AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180.

THE CHRYSLER TOWN & COUNTRY 2015 WAS IN A ACCIDENT ON 5/16/2017 AND THE AIR BAG INFLATED ON THE FLOOR UPON CRASH AND CAUSED SERIOUS LIFE THREATENING INJURIES TO THE DRIVERS LEGS CAUSED HER TO BE METEVACTED BY HELICOPTER TO BALTIMORE SHOCK TRAMMA CENTER FOR A 11 DAY (+) STAY AND HAVING TO UNDERGO MANY SURGERY ON HER LEGS. THIS AIR BAG SEVERLY INJURED HER LEGS AND MAY LEAD TO A AMPUTATION WITH ONE LEG SHE IS 91 YEARS OLD AND WAS STILL DRIVING. NOW SHE MAY NEVER DRIVE AGAIN BECAUSE OF THE AIR BAG DESTROYING HER LEGS AND SHE MAY NEVER WALK AGAIN THANKS TO THIS FAULTY DEFECTIVE AIRBAG AT THE FLOOR AREA; THE VEHICLE WAS IN MOTION WHEN CRASHED.

ACCELERATOR PEDAL HAS A 1 - 2 SECOND DELAY. DANGEROUS WHEN MERGING ONTO HIGHWAY OR NEED TO DO A FAST PASS. PRESSING GAS PEDAL, EVEN TO THE FLOOR, DOES NOTHING FOR A SECOND OR TWO, THEN TRANSMISSION HITS HARD AND JERKS THE CAR FORWARD WITH FORCE, ALMOST LOSING CONTROL.

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE THIRD ROW SEAT BELTS WERE TOO HIGH AND FAILED TO SECURE A CHILD USING A BOOSTER SEAT. THE FAILURE OCCURRED CONSTANTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,674. UPDATED 07/27/16*LJ THE CONSUMER STATED THE SEAT BELTS WERE TOO HIGH AND TOO FAR AWAY FROM HER CHEST. THE CONSUMER WAS ADVISED TO MOVE THE CHILD UP TO THE CAPTAINS SEAT IN THE SECOND ROW. UPDATED 08/01/16.*JB

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE SLOWING DOWN TO APPROXIMATELY 40 MPH, THE CONTACT LIFTED OFF THE ACCELERATOR PEDAL AND THE VEHICLE SUDDENLY ACCELERATED AND SURGED FORWARD. THE CONTACT STOPPED THE VEHICLE AND TURN OFF THE ENGINE. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE AND NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON NOVEMBER 25 AT 4:30PM, I WAS DRIVING ON ROUTE 80 GOING WESTBOUND APPROACHING EXITS 27 A AND B IN NORTHERN NEW JERSEY. I WAS PLANNING TO USE EXIT 26 AND GENTLY ACCELERATED MY TOWN AND COUNTRY VAN IN ORDER TO PASS A VEHICLE TO MY RIGHT AND TRANSITION TO THE RIGHT LANE IN ORDER TO EXIT. AFTER PASSING THE VEHICLE, I REMOVED MY FOOT FROM THE GAS PEDAL AND MY CAR UNEXPECTEDLY CONTINUED TO ACCELERATE. I IMMEDIATELY APPLIED THE BRAKE SOMEWHAT FORCEFULLY IN ORDER TO STOP THE ACCELERATION. UPON REMOVING MY FOOT FROM THE BRAKE, THE CAR AGAIN ACCELERATED UNDER ITS OWN POWER. I QUICKLY SCANNED THE DASHBOARD TO SEE IF I WAS ACCIDENTALLY TRIGGERING A FUNCTION SUCH AS CRUISE CONTROL. I NOTICED A RED LIGHTNING BOLT SYMBOL ILLUMINATED, WHICH INDICATES A MALFUNCTION WITH THE ELECTRONIC THROTTLE CONTROL. I WAS ABLE TO APPLY THE BRAKE FORCEFULLY ENOUGH TO USE THE EXIT RAMP. AS I APPROACHED THE END OF THE EXIT RAMP THE CAR SEEMED TO CEASE ITS ATTEMPT TO ACCELERATE AND I WAS ABLE TO PULL INTO A NEARBY GAS STATION, PARK THE VEHICLE, AND TURN IT OFF. AFTER RESTARTING THE VEHICLE THE WARNING SYMBOL WAS NO LONGER PRESENT AND THE CAR SEEMED TO BE OPERATING NORMALLY. I IMMEDIATELY TOOK THE VEHICLE TO THE JOHNSON DODGE DEALERSHIP WHERE IT WAS PURCHASED. THEY ACCEPTED THE VEHICLE FOR DIAGNOSTIC TESTING BUT WERE NOT ABLE TO FIND ANY COMPUTER OR ELECTRICAL MALFUNCTION. THEY INSTRUCTED ME TO PICK UP THE VEHICLE THE NEXT MORNING AND THE SERVICE STAFF MEMBER [XXX] COULD NOT PROVIDE ANY INFORMATION ABOUT THE MALFUNCTION AND THEORIZED THAT MY RUBBER FLOOR MATS MUST HAVE BEEN STUCK ON THE GAS PEDAL DURING THE INCIDENT. NO OTHER EXPLANATION OR OFFICIAL PAPERWORK WAS PROVIDED BY THE DEALERSHIP. THIS INCIDENT WAS ALSO REPORTED TO AN OFFICIAL CHRYSLER CUSTOMER SERVICE REPRESENTATIVE ([XXX]; EMPLOYEE #[XXX]). AS OF THIS TIME, A REPLACEMENT VEHICLE HAS BEEN REQUESTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

SIDE VIEW MIRROR VIEW DISTRACTED BY REFLECTION IN SIDE WINDOWS BY CHROME TRIM AROUND UPPER DASH AIR VENTS. BROUGHT TO DEALER AND CHRYSLER'S ATTENTION . IT IS NOT A WARRANTY PROBLEM