2004 Dodge Durango Complaint Log

PLASTIC BUMPER FACIA CRACKED UNDER COLD CONDITIONS WITH LITTLE TO NO IMPACT. - POLYMER USED DURING BUMPER CONSTRUCTION CANNOT WITHSTAND COLD TEMPERATURES.*AK

FOLLOWING THE THROTTLE CASING RECALL ON MY DODGE DURANGO 2004 SLT 4.7 L A FEW DAYS AFTER I PURCHASED THE VEHICLE, MY ENGINE LIGHT CAME ON...NO PROB PER THE DEALER. FOLLOWING WEEK I NOTICED THAT GAS MILEAGE WAS BELOW 10MPG'S WHICH WAS ABNORMAL BUT DEALER STATED THAT IT WOULD GET BETTER. A FEW DAYS LATER WHILE ACCELERATING ON INTERSTATE 80 THE ENGINE STARTED BUCKING AND CHUGGING AND THE ENGINE LIGHT CAME ON AND STARTED BLINKING..... I PULLED TO THE SHOULDER AND TURNED OFF VEHICLE. I GOT THE VEHICLE TO THE DEALER AND THEY FOUND FROM THE COMPUTER THAT THE CYLINDERS WERE MISFIRING. THEY PULLED THE PLUGS OUT OF THE BLOCK AND NOTED RUST AND CORROSION ALONG WITH OXIDATION COVERING THE SPARKPLUGS AND THE EXTENSION TUBES HOLDING THE SPARK PLUGS. THEY FOUND THAT WATER WAS GETTING INTO THE FIRING AREA OF THE SPARKPLUG . HOWEVER, IT WAS SAID TO ME BY THE WARRANTY MANAGER FROM THE NORTHEAST BUSINESS CENTER FOR CHRYSLER THAT HE HAD MY PHOTOS SENT TO DETROIT AND THAT ENGINEERS WERE NOW DESIGNING A DEFLECTOR SHIELD FOR THESE DURANGOS WHICH WOULD SOMEHOW KEEP WATER FROM GETTING TO PLACES IT SHOULD NOT BE. AS A CERTIFIED SAFETY PROFESSIONAL, #9937, I INVESTIGATE FATALITIES AND INJURIES REGULARLY. IT IS MY JOB TO TRY TO ARRIVE AT THE ROOT CAUSE OF ACCIDENTS AND INCIDENTS. IN THIS CASE, A SERVICE MANAGER FROM CORIGLIANO DODGE, BELIEVE OTHER VEHICLES MAY HAVE THIS PROBLEM AND THAT IT COULD BE RELATED...THAT IS THE WATER NOT BEING KEPT WAY FROM THE INNERDS OF THE ENGINE...COULD BE RELATED TO THE THROTTLE CABLE GETTING WATER IN IT AND WHEN SUBJECT TO FREEZING TEMPS, IT COULD STICK CAUSING AN ACCIDENT. WATER IN AN ENGINE HERE GOT THE THROTTLE TO STICK WHEN MIXED WITH COLD TEMPERATURES. IT GOT MY ENGINE CYLINDERS TO MISFIRE AND WHAT ABOUT STEERING OR ELECTRICAL FIRES. CHRYSLER MUST HAVE SOME OVERSIGHT FROM YOUR AGENCY ON THIS AND PLEASE CONTACT ME SO I CAN EMAIL DIGITAL PHOTOS TO YOU THAT I TOOK THAT DAY IN THE CORIGLIANO DODGE OF BOONTON , NJ SHOP. *AK

VEHICLE ACCELERATING BY ITSELF. *LA

THE SPEED CONTROL IN THE DURANGOS WITH THE HEMI ARE UNSAFE ILL SET THE CRUISE CONTOL AND ON A SMALL DOWN GRADE SPEED WILL INCREAST 10 TO 15 MILE HR ON A LARGE HILL IT RUNNS AWAY ON YOU AND YOU HAVE TO ALL WAY BRAKE I HAVE RETURNED TO DODGE 2 OR 3 TIMES AND THEY SAID ALL THE DURAGO WITH THE HEMI ARE LIKE THAT AND ITS OK THAT IS UNSAFE AND DANGEROUS

1. YEAR: 2004, MODEL/TYPE: DODGE/DURANGO (TWO WHEEL DRIVE, HEMI, V8) PURCHASED DATE/LOCATION: JUN 2003/AUGUSTA DODGE DEALER, AUGUSTA, GA. 30907 2. DEFEATED ELECTRONIC AND/OR WIRING CAUSING A HIGH SAFETY RISK WHILE DRIVING OR TO DRIVE. ISSUE: VEHICLE DEFEATED ELECTRONIC/WIRING CAUSES THE REMOTE KEYLESS ENTRY (KEY), THE OVER HEAD CONSOLE (COMPASS, TEMPERATURE, MINI-TRIP COMPUTER), AND THE HEATER/AC TO BECOMES INOPERATIVE. THE DEFEATED SYSTEMS, WHICH FIRST OCCURRED THREE WEEKS AFTER THE PURCHASE DATE AND RANDOM AFTERWARDS UNTIL NOW, ARE AS FOLLOW: WHILE DRIVING WITH HEATER/AC UNIT ON OR OFF, ALL THREE AREAS IDENTIFIED IN THE ISSUE ABOVE BECOMES INOPERATIVE OR SHUTS OFF. THEN SUDDENLY, THE VEHICLE (HEATER/AC) BLOWER UNIT STARTS BLOWING, ON HIGH, HOT AIR (20 MINUTES DURATION UNTIL NOW). VEHICLE HAVE TO BE MANUALLY OPEN BY KEY AND ALARM TURN OFF BY TURNING THE IGNITION (WHICH WILL START THE DEFAULT BLOWER TO BLOW HIGH HOT AIR). NOTE: VEHICLE WAS TAKEN TO THE AUGUSTA DODGE SERVICE DEPARTMENT TWICE WITH THE FIRST VISIT FOUR MONTHS AFTER THE PURCHASE DATE AND AGAIN TO THE LIPSENCE DODGE, WOODBRIDGE, VA IN JUNE 2005, (703) 494-1900/492-3619 (POCS: MR. PETE, SERVICE MANAGER), HOWEVER, THE PROBLEM/DEFEAT COULDN'T BE IDENTIFY BECAUSE OF THE RANDOM OCCURRENCE. AS OF 20 JULY 2005, I RETURNED MY VEHICLE BACK TO LIPSENCE DODGE BECAUSE THE DEFEATED PROBLEM IS CONTINUOS AND NOW CAUSING A HIGH SAFETY RISK FOR MYSELF AND OTHERS. 3. I REPORTED THIS PROBLEM (THREE TIMES) TO THE DODGE/CHYLSER CUSTOMER ASSISTANCE AT 1800-992-1997 (REF# 1372540) AND NEVER RECEIVED ANY CALL AFTER BEING TOLD. I'M NOT GETTING ANY ASSISTANCE BUT REMINDED THAT MY WARRANTY HAD RAN OUT AND IT'S ON ME. I REQUEST THIS SAFETY ISSUE/VEHICLE DEFEAT BE INVESTIGATED. I HOPE NO ONE ELSE IS EXPERIENCING THIS AFTER GETTING A LOAN TO PURCHASE A VEHICLE FOR $41,000.00 AND OWE AROUND $31,000.000 AND BE DITCHED BY THE PRODUCT MAKER (DODGE/CHYSLER). JEROME W. LACY SR.

DT: THE CONTACT OWNED A 2004 DODGE DURANGO. AIR CONDITIONER AS WELL AS THE REMOTE CONTROL SWITCH. MALFUNCTIONED. THE SYSTEM BLEW OUT STEAMING HOT AIR BECAUSE OF A SHORT CIRCUIT. IT WAS SO HOT IN THE VEHICLE THAT CONSUMER WAS UNABLE TO DRIVE FOR A LONG PERIOD OF TIME IN HOT WEATHER. DEALER COULD NOT FIND OUT WHAT WAS THE CAUSE OF THE PROBLEM. . WHEN THIS OCCURRED THE REMOTE KEY DID NOT WORK. ALSO, ALL THE ELECTRONIC FEATURES IN THE VEHICLE STOPPED WORKING. THIS INTERFERED WITH THE NAVIGATIONAL SYSTEM. CONSUMER REPORTED THIS TO THE MANUFACTURER, AND THEY HAVE NOT CONTACTED HIM. *AK

I ALONG WITH HUNDREDS OF OTHER PEOPLE HAVE A VEHICLE WITH THE AIRBAG LIGHT ON. I AM NOT SURE WHY DODGE HASN'T ISSUED A RECALL ON WHATEVER COMPONENT IS CAUSING THIS PROBLEM. I THINK BECAUSE THE AIRBAG IS A "LIFE SAVING" DEVICE, THEY SHOULD BE MADE TO ISSUE A RECALL IMMEDIATELY. I HOPE YOU GUYS CAN FIND A SOLUTION TO THIS POTENTIALLY DEADLY PROBLEM. THERE ARE HUNDREDS OF COMPLAINTS IN DOZENS OF FORUMS ABOUT THIS PARTICULAR VEHICLE. *TR

2004 DURANGO WITHIN THE PAST 12 MONTHS HAS STALLED 3 TIMES WHILE DRIVING AND WAS ABLE TO IMMEDIATELY START BACK UP. ALSO, THE RADIO FROM TIME TO TIME WILL NOT WORK, SAME ISSUE WITH THE KEYLESS ENTRY. I'VE TAKEN THE CAR TO DEALERSHIPS AND NO ONE CAN PINPOINT A PROBLEM. THE ENGINE LIGHT ALSO BEEN ON AND OFF FOR A YEAR. THE DEALERSHIP "FLASHES" IT'S COMPUTER TO RESET THE LIGHT. *TR

THIS MORNING WHILE TAKING MY KIDS TO SCHOOL, MY TRUCK CUT OUT IN THE MIDDLE OF A RIGHT HAND TURN. IT TOOK EVERYTHING I HAD TO STEER AWAY FROM ANOTHER VEHICLE WAITING TO TURN. AFTER I COASTED WITHIN 6 INCHES OF THE OTHER VEHICLE I PUT THE TRUCK IN NEUTRAL AND RESTARTED. IT STARTED FINE. I HAD MY 2 KIDS IN THE TRUCK AND WE CAME VERY CLOSE TO BEING IN AN ACCIDENT THIS MORNING. THIS HAPPENS OFTEN. I STARTED SEARCHING THE INTERNET THIS MORNING AND AM SHOCKED BY WHAT I FOUND. THIS HAS BEEN AN ISSUE IT SEEMS FOR ALOT OF PEOPLE. MY QUESTION IS , WHY HASN'T THIS ISSUE BEEN RESOLVED. I WOULD THINK IT WOULD BE CLOSE TO THE TOP OF THE LIST. CONSIDERING THIS VEHICLE SEEMS TO BE STALLING IN TRAFFIC. THAT'S NOT GOOD. IT IS AN ACCIDENT WAITING TO HAPPEN AND IT COULD ACTUALLY KILL SOME ONE. WHEN I PURCHASED MY VEHICLE, I THOUGHT I WAS GETTING A SAFE AND RELIABLE VEHICLE. NOT AN ACCIDENT WAITING TO HAPPEN. I AM A SINGLE MOTHER TRYING TO MAKE A LIVING IN THIS ECONOMY. I DON'T HAVE MONEY TO THROW AWAY ON ANOTHER VEHICLE. THIS ISSUE NEEDS TO BE SOLVED BEFORE SOME ONE GETS REALLY HURT OR DIES. *TR

RECALL CAMPAIGN: THE CONSUMER WAS UNABLE TO HAD THE D40 SAFETY RECALL DONE DUE TO LACK OF PARTS. *NM *NM

2004 DODGE DURANGO WITH GOODYEAR WRANGLER RT/S P265/ 70R16 THAT SEPARATED AND STARTED TO LEAK AROUND THE SIDEWALLS**CC *JB

2004 DODGE DURANGO RECALL ON THE INSTRUMENT PANEL. AFTER RECALL WAS REPAIRED THE VEHICLE WOULD NOT START AND THE CD PLAYER WOULD NOT WORK AND WAS MAKING A NOISE. DEALER TOLD HER THAT THEY WOULD NOT BE RESPONSIBLE FOR THE CD PLAYER REPLACEMENT. *KB THE CONSUMER TOOK THE VEHICLE TO ANOTHER DEALERSHIP WHERE IT WAS DETERMINED THAT THE INSTRUMENT CLUSTER REPROGRAM WAS NOT PROPERLY DONE. THE DEALER PUT IN A NEW INSTRUMENT CLUSTER PANEL AND THE CD PLAYER WORKED. *JB

2004 DODGE DURANGO WITH A RECALL REPAIR. CONSUMER STATES THAT AFTER THE RECALL WORK WAS DONE THE MECHANIC INFORMED HER THE DRIVER DOOR WAS DIFFICULT TO OPEN. SHE TOLD HIM NOT TO FIX IT, AND THAT THERE WAS NOTHING WRONG WITH IT. *KB WHEN THE CONSUMER RETRIEVED HER KEYS, SHE SOON DISCOVERED SHE COULD NOT OPEN THE DOOR WITH THE KEYS OR BY USING THE KEYLESS ENTRY. THE CONSUMER STATED THERE WERE NO LIGHTS ON THE CONTROL PANEL. THE CONSUMER STATED THE DEALER DAMAGED HER TRUCK WHILE THEY WERE FIXING THE RECALL FOR THE INSTRUMENT PANEL. THE DEALER DID ADMIT THEY HAD TO TAKE THE INSTRUMENT PANEL APART TO REPLACE A PART.*JB

CONSUMER STATED THAT DEALER WAS ADVISED TO HALT SALES OF 2004 DODGE DURANGO BY MANUFACTURER DUE TO FIRE ISSUE. *LA THE CONSUMER IS CONCERNED ABOUT A STOP SALE ORDER WHICH WAS ISSUED BY DAIMLER CHRYSLER CORP FOR 2004 DODGE DURANGO'S. IT WAS DETERMINED BY THE MANUFACTURER THAT A DEFECT EXISTED WITHIN AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR, WHICH MAY OVERHEAT AND CATCH ON FIRE. *NM