2011 Dodge Durango Complaint Log

2011 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO VEHICLE RECALL ISSUES. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE. *JB

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED, SMOKE EMITTED IN AND AROUND THE VEHICLE. THE SMOKE APPEARED FROM THE RACK ON THE DRIVER SIDE AND FLAMES EMITTED ON THE DRIVER SIDE HEAD RACK. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL SOUND EMITTED FROM THE BRAKES. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES HYDRAULIC); HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE ROTORS WERE DEFECTIVE AND THAT THE BRAKE AND PADS FAILED TO RELEASED WITHOUT A WARNING. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

GOT OUT OF MY CAR AND SMELT BURNING WIRES I LIFTED MY HOOD AND SAW SMOKE COMING OUT BY THE ALTERNATOR. THEN I NOTICED THE MY BATTERY WAS DEAD. I WOUND UP REPLACING THE ALTERNATOR AND BATTERY. THE CAR STARTED AND ALL SEEMED FINE. LATER THAT DAY MY BATTERY LIGHT CAME ON AND THE DASH LIGHTS ALL STARTED TO COME ON AND GO OFF. I WENT TO THE STORE AND ON MY WAY HOME MY LIGHTS STARTED GOING OFF AND ON THE DASHBOARD STARTED TO LIGHT UP AGAIN AND THE RADIO WENT OFF AND CAME ON MY A/C WENT OFF AND ON. THEN MY POWER STEERING WENT OUT AND MY BRAKES FAILED. I ALMOST WRECKED. THANKFULLY I WAS IN MY NEIGHBORHOOD AND WAS ABLE TO GET HOME WITHOUT INCIDENT. THIS CAR DEFINITELY HAS A ELECTRICAL PROBLEM.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING AT 10 MPH AND COMING TO A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE REPAIR FAILED TO REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

I WAS ON MY WAY TO WORK TODAY WHEN I NOTICED A BURNING SMELL AND THEN THE BATTERY LIGHT CAME ON. DUE TO HEAVY TRAFFIC I COULDN'T PULL TO THE SIDE. I GOT FARTHER DOWN THE ROAD AND HEARD A LOUD WHINING NOISE. WHEN I ARRIVED AT WORK I CONTACTED THE LOCAL DODGE DEALERSHIP TO SPEAK WITH THE SERVICE DEPARTMENT ABOUT THIS INCIDENT. I WAS TOLD THAT IT SOUNDS LIKE THE ALTERNATOR BUT THAT MY VEHICLE WAS NOT COVERED IN THE RECENT RECALL SINCE I HAVE THE 180AMP ALTERNATOR. THE RECALL WAS ONLY FOR THE 160 AMP ALTERNATORS. I WAS SHOCKED SINCE MY VEHICLE ONLY HAS 61,000 MILES ON IT. RESEARCHING THIS PROBLEM ONLINE I FOUND NUMEROUS COMPLAINTS FROM PEOPLE HAVING THE SAME IDENTICAL PROBLEM WITH THE 180AMP ALTERNATOR (WITH THE SAME MAKE MODEL AND YEAR) THAT CAUSED THE RECALL OF THE 160AMP ALTERNATORS. I HAVE CONTACTED DODGE TO SEE IF THEY WOULD STAND BY THEIR PRODUCT AND DO THE RIGHT THING CONCERNING THIS. ONCE AGAIN THEY HAVE FAILED ME. CONSUMERS ARE REPORTING AN AVERAGE OF $1400 TO HAVE THE ALTERNATOR REPLACED WITH NO RECALL OR WARRANTY. I HAVE 4 PICTURES OF MY SOOT COVERED ALTERNATOR ( I AM A FIREFIGHTER I KNOW WHAT ELECTRICAL SOOT LOOKS AND SMELLS LIKE). THIS IS VERY CONCERNING TO THINK I COULD LOSE MY DURANGO COULD CATCH FIRE, LOOSE POWER AND STALL IN TRAFFIC, CAUSE AN ACCIDENT OR HAVE MY WIFE STRANDED ON THE SIDE OF THE ROAD DUE TO THIS.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE VEHICLE STALLED AND STARTED EMITTING SMOKE. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

MY VEHICLE IS SUBJECT TO RECALL NUMBER 14V-530 DATED SEPTEMBER 3, 2014. I WAS NEVER NOTIFIED DESPITE HAVING MY VEHICLE SERVICED AT THE DEALERSHIP ON MULTIPLE OCCASIONS. I RECENTLY CONTACTED BOTH THE DEALERSHIP AND MANUFACTURER AND HAVE BEEN INFORMED THE PART IS NOT AVAILABLE DESPITE THE MANUFACTURERS RECALL WEBSITE STATING IT IS. I AM CONCERNED TO BE DRIVING IN A VEHICLE WITH A POTENTIALLY LIFE THREATENING DEFECT.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

SEVERAL DAYS BEFORE THIS INCIDENT MY 2011 DODGE DURANGO STARTED TO HAVE PROBLEMS STARTING. IT WOULD TRY TO START AND NEVER TURN OVER AND WOULD TAKE ME SEVERAL TRIES TO FINALLY GET IT STARTED. I DISCOVERED ONLINE THAT THERE IS A RECALL FOR THE TIPM FUEL PUMP RELAY AND THAT THIS COULD CAUSE PROBLEMS WITH THE VEHICLE STARTING OR EVEN STALLING WHILE DRIVING. I TOOK MY DODGE INTO THE DEALERSHIP AND THEY COMPLETED THE RECALL AND INFORMED ME THAT IN DOING SO THE VEHICLE NOW STARTED FINE LEADING ME TO BELIEVE THE TIPM WAS THE PROBLEM AND WAS NOW FIXED. I DROVE FOR TWO DAYS WITHOUT ANY ISSUE. THEN LAST NIGHT ON MY WAY HOME, WITH ALL MY FAMILY IN THE VEHICLE THE VEHICLE SHUT OFF WHILE I WAS DRIVING RIGHT IN THE MIDDLE OF THE RODE. MY LIGHTS AND DASH DISOLAY WERE STILL WORKING BUT MY VEHICLE WAS NO LONGER ON. I PUT THE VEHICLE IN PARK AND SWITCHED THE IGNITION BACK TO START MODE AND ATTEMPTED TO START IT. AFTER SEVERAL TRY'S OF IT ATTEMPTING TO START IT JUST WOULDN'T TURN OVER. I THEN TRIED TO PUT THE VEHICLE IN NEUTRAL TO PUSH IT TO THE SIDE OF THE ROAD AND WAS UNABLE TO EVEN DO THAT. MY VEHICLE WAS STUCK IN THE MIDDLE OF THE ROAD WITH NO WAY TO MOVE IT!!! AFTER 30 MINUTES AND SEVERAL MORE ATTEMPTS IT FINALLY TURNED OVER AND WAS ABLE TO DRIVE IT HOME.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, A WARNING SENSOR LIGHT ILLUMINATED INDICATING THAT THE BATTERY WAS FAULTY AND THE VEHICLE SHUT OFF. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 44,000.

WHILE DRIVING, THE CAR WILL ABRUPTLY SPEED UP AND SLOW DOWN WITHOUT ANY PRESSURE OR CHANGE IN MOVEMENT ON THE GAS PEDAL. THIS HAS HAPPENED NUMEROUS TIMES SINCE ABOUT EARLY 2012. I HAD A REPAIR DONE ON THE CAR BY THE DEALERSHIP AS PART OF MY WARRANTY NOW THESE PROBLEMS HAVE MADE A REAPPEARANCE. ALONG SIDE SUDDEN SPEED CHANGES WITHOUT ME TOUCHING ANYTHING, I HAVE HAD TWO PREVIOUS INCIDENTS OF THE CAR (WHILE DRIVING!) TURNING ON ALL ERROR INDICATORS (CHECK ENGINE LIGHT, HIGH BEAM, HAZARD LIGHTS, TIRE PRESSURE ETC) AND WIPER BLADES SIMULTANEOUSLY. THESE WERE VERY SCARY INCIDENTS, TOO SCARED TO DRIVE TO THE DEALERSHIP I RETURNED TO MY HOUSE (WENT TO DROP MY SON OFF TO GET A HAIR CUT) AND CALLED THE DEALERSHIP IN WHICH MY VEHICLE WAS TOWED THE NEXT DAY. I HAVE ALSO HAD PROBLEMS WITH THE FOB TECHNOLOGY IN THE KEYLESS START OF THE CAR WHERE I WOULD PUT MY PURSE IN THE BACK SEAT OF THE CAR, CLOSE THE DOOR AND ALL DOORS LOCK AND WILL NOT UNLOCK, THEN I HAVE TO ONCE AGAIN CALL THE DEALERSHIP AND WAIT FOR THEM TO ASSIST ME. ONE OF THE MAIN REASON I BOUGHT THIS CAR IS BECAUSE I WAS ASSURED KEYS LOCKED IN THE CAR WOULD NEVER HAPPEN, HOWEVER I HAVE HAD IT HAPPEN TO ME MORE THAN ALL MY OTHER CARS IN THE PAST. NOW I HAVE A SMALL CHILD WITH ME AND ALONG SIDE THESE RECENT REOCCURRENCE OF SERIOUS ISSUES WITH MY CAR AND BIG RECALL BY FCA, NO LONGER DO I FEEL SAFE DRIVING.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 45 MPH, AN ABNORMAL LOUD NOISE EMITTED FROM THE VEHICLE AND IT STALLED. THE CONTACT MENTIONED THAT ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE ALTERNATOR AND THE BATTERY NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED AND THE FAILURE LATER RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

I DROVE APPROXIMATELY 45 MILES FROM MY HOME TO VISIT RELATIVES FOR THE 4TH OF JULY. TWO HOURS AFTER ARRIVING I WENT TO DRIVE MY DURANGO AND IT WOULDN'T START. WHEN PUSHING THE IGNITION BUTTON IT WOULD JUST MAKE A LOUD NOISE SIMILAR TO THE ALTERNATOR GOING OUT AND WOULDN'T START. MY DURANGO HAD TO BE TOWED TO A LOCAL DEALERSHIP THAT FOLLOWING MONDAY SINCE THEY CLOSED EARLY FOR THE 4TH OF JULY. DIAGNOSTICS WERE RAN AND IT WAS CONCLUDED THE FUEL PUMP WAS OUT. THIS HAPPENED LESS THAN 1 YEAR FROM HAVING THE TIPM FUEL PUMP RELAY REPAIRED ON 7/25/14, WHICH CHRYSLER LATER ISSUED A RECALL FOR. I'M IN THE PROCESS OF SEEKING REIMBURSEMENT FOR THOSE REPAIRS. I STRONGLY BELIEVE THERE IS A DIRECT CORRELATION TO THE FAULTY TIPM FUEL PUMP RELAY CAUSING THE ACTUAL FUEL PUMP TO FAIL AND SHOULD BE COVERED BY CHRYSLER. REPAIRS WERE IN EXCESS OF OVER 1K TO HAVE FIXED.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 65 MPH, ALL OF THE WARNING INDICATORS ILLUMINATED, THE FRONT WINDSHIELD WIPERS ACTIVATED, AND THE ENGINE STALLED. THE VEHICLE DID NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. IT WAS DIAGNOSED THAT THE BATTERY FAILED AND NEEDED TO BE REPLACED DUE TO THE ALTERNATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000: (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 66,000. ...UPDATED 07/30/15 *BF UPDATED 10/26/2017*CN

I HAD SMELLED SOMETHING IN MY CAR FOR A WHILE AND COULD NOT FIGURE OUT WHAT IT WAS. ABOUT 15 MINS INTO MY TRIP, MY EYES STARTED TO BURN AND TEAR, AND MY NOSE FELT LIKE IT WAS ON FIRE. BUT I GOT IT SUBSIDED. ANOTHER 15 MINS LATER I LOOKED OVER AT MY PASSENGER SIDE WINDOW AND REALIZED MY CAR WAS SMOKING AND IT WAS COMING FROM MY SUN VISOR. I HAD TO WAIT TO GET TO THE SHOULDER OF THE ROAD AS I WAS IN THE I-PASS LANE AND HAD TO GET PAST A CEMENT WALL BEFORE GETTING MY CAR SAFELY AWAY FROM OTHER TRAFFIC. I STOPPED MY CAR, AND CALLED 911. STATE TROOPER SHOWED UP, AND AS HE WAS WALKING TO HIS CAR TO GET A FIRE EXTINGUISHER, FLAMES STARTED. THE CAR WAS TURNED OFF AT THIS TIME, BUT THE SMOKE STARTED AS I WAS DRIVING. AFTER THE STATE TROOPER USED THE EXTINGUISHER, IT WAS STILL SMOKING SO HE CALLED IN THE FIRE DEPARTMENT. THEY THEN RIPPED THE LINER DOWN SO THEY COULD SPRAY THE AREA WITH WATER. ONCE MY HUSBAND ARRIVED HE THEN DISCONNECTED THE CAR BATTERY TO MAKE IT SAFE TO MOVE THE VEHICLE. WE HAD THE VEHICLE TOWED TO THE DEALER WHERE THE RECALL FOR THE SUN VISOR WAS PERFORMED. WE ARE NOW WAITING TO HEAR BACK FROM CHRYSLER TO SEE WHAT OUR NEXT STEP IS. I HAVE A DOCTOR APPOINTMENT SCHEDULED FOR WEDNESDAY, JUNE 24TH TO VERIFY THAT EVERYTHING IS OKAY. INHALING SMOKE AND THE FUMES IS WHY I AM DOING THIS. THIS IS THE FIRST APPOINTMENT I COULD GET WITH MY DOCTOR.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE GEARS SLIPPED INTO NEUTRAL WITHOUT WARNING. THE VEHICLE STALLED, BUT THE ENGINE WAS STILL RUNNING AND THE GEAR SHIFTED INTO NEUTRAL. ONCE THE TRANSMISSION SLIPPED, THE RPMS INCREASED. THE CONTACT WOULD HAVE TO SHIFT THE GEAR INTO DRIVE WHEN THE FAILURE OCCURRED. THE DEALER WAS UNABLE TO LOCATE ANY FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 54,800.

WE HAVE HAD MANY PROBLEMS WITH THIS SUV SINCE DATE OF PURCHASE. OUR LATEST ISSUE IS THE REAR HATCH WILL NOT STAY OPEN AND IT JUST SLAMS SHUT AND OVER RIDES THE SAFETY FEATURE OF IF AN OBJECT OR PERSON IS IN THE WAY IT WOULD GO BACK OPEN. CURRENTLY AS IT IS IT WOULD CRUSH A PERSON, THE ISSUE MAKES IT SO WE CAN NOT EVEN USE OUR REAR HATCH. THERE WAS A NOTICE SENT OUT BY THE TSB ON FEB. 1, 2013 NUMBER 08-005-13 ABOUT THIS ISSUE AND HOW IT NEEDS A NEW SOFTWARE UPDATE. I HAVE SPOKEN TO CHRYSLER A NUMBER OF TIMES ABOUT THIS ISSUE, THEY SAID WE WOULD HAVE TO TAKE IT INTO A DEALERSHIP AND PAY FOR IT TO BE LOOKED AT. FIRST THAT IS SO NOT RIGHT AS IF IT IS A KNOWN PROBLEM TO THEM AND THEY KNOW HOW TO FIX IT, SECOND THE DEALERSHIP I PURCHASED THIS SUV FROM IS 2 MILES FROM OUR HOME THEY REFUSE TO WORK OUR SUV AND WANT US TO DRIVE 80 PLUS MILES TO HAVE IT WORKED ON., THIS IS NOT RIGHT AS I BOUGHT IT FROM THEM WHY SHOULD I ENDURE THE TIME AND EXSPENSE OF FIXING AN ISSUE WE HAVE NO CONTROL OVER. WE ASK THAT YOU GUYS STEP IN AND MAKE THEM MAKE RIGHT BY THIS AND FIX THIS ISSUE THAT THEY KNOW IS COMMON FOR THIS YEAR AND MODEL.

WHILE DRIVING ON THE HIGHWAY WHEN I COME ACROSS A ROUGH SPOT THAT IS UNAVOIDABLE (WITH ALL THE CONSTRUCTION ON THE ROADS) MY STEERING WHEEL STARTS ROCKING AND IT BECOMES VERY DIFFICULT TO MAINTAIN CONTROL OF THE CAR. IT RESEMBLES A FLAT TIRE. I HAVE TO REALLY PAY ATTENTION AND KEEP THE CAR IN MY LANE. THERE IS ALSO A VERY NOTICEABLE RATTLE/NOISE/VIBRATION UNDER THE CAR. I HAVE HAD THE ALIGNMENT DONE AND EVEN PURCHASED NEW TIRES, BUT SO FAR NOTHING HAS HELPED.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, ALL THE ELECTRICAL FUNCTION OF THE VEHICLE FAILED. THE VEHICLE CAME TO A COMPLETED STOP AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.

WE WHERE TRAVELING ON INTERSTATE FROM OUR GIRLS SOFTBALL GAME WHEN WE STARTED SMELLING BURNING WIRES THEN GAUGES STARTED ACTING FUNNY AND IT JUST SHUT OFF ALMOST LOST STEERING AND BRAKING, I GOT IT TO THE SIDE OF THE ROAD BUT WITH 3 FT STILL IN THE INTERSTATE, WE PULLED GIRLS OUT AND PUT THEM ON A20FT BANK THAT WAS BEHIND A GUARDRAIL, WHILE I LOOKED TO SEE THE PROBLEM, I'M A SHADE TREE MECHANIC SO I STARTED LOOKING AND SEE SMOKE COMING FROM ALTERNATOR,IT WAS AS HOT A THE EXHAUST, WE HAD A FRIEND TOW IT TO THE HOUSE, I CALL DEALER THEY SAID THEIR WAS A RECALL FOR THE SAME THING THAT MINE DID BUT IT WAS FOR THE 160 AMP ALTERNATOR AND I HAD THE 180 AMP, THIS IS VERY DANGEROUS AND NEEDS TO BE INVESTIGATED TO MAKE SURE ALL MODEL THAT ARE AFFECTED ARE COVERED, I HAVE REPLACED THE ALTERNATOR MYSELF BUT IF THERE IS SOMETHING ELSE CAUSE THIS IT NEEDS TO BE RECALLED AND FIXED, BEFORE A CRASH OR POSSIBLE A FIRE!

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 25 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AND THERE WAS AN ABNORMAL SOUND FROM THE FRONT OF THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

MY HUSBAND AND I WERE DRIVING HOME IN THE HEAVY RAIN. WHEN WE GOT HOME AND PARKED WE NOTICED A BURNING SMELL COMING FROM THE CAR (2011 DODGE DURANGO CITADEL). WE LIFTED THE HOOD TO INVESTIGATE WHERE THE SMELL WAS COMING FROM AND THE ALTERNATOR CAUGHT FIRE RIGHT BEFORE OUR EYES! SINCE WE WERE HOME AND IN OUR DRIVEWAY WE WERE ABLE TO PUT THE FIRE OUT WITH OUR WATER HOSE ALMOST IMMEDIATELY. I THINK THE HEAVY RAIN KEPT IT FROM CATCHING FIRE WHILE WE WERE ON THE ROAD! WE TOOK THE CAR TO THE DEALERSHIP AND CONTACTED CHRYSLER WHO TOLD US OUR VIN NUMBER WAS NOT PART OF THE ALTERNATOR RECALL AND WE HAD TO PAY FOR A NEW ALTERNATOR OUT OF POCKET. I'VE NEVER HEARD OF A 4 YEAR OLD ALTERNATOR CATCHING FIRE!!! VERY FRUSTRATING AS THIS IS A DANGEROUS ISSUE AND COULD HAVE CAUSED A DEADLY ACCIDENT HAD THIS HAPPENED ON THE OPEN ROAD. ALSO SUSPICIOUS THAT THEY HAVE AN ALTERNATOR RECALL WITH THE SAME ISSUES WE REPORTED BUT OUR VIN NUMBER IS NOT INCLUDED! BE CAREFUL IF YOU HAVE THIS CAR!

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS AND ATTEMPTING TO MAKE A TURN IN EITHER DIRECTION, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT THEN PULLED OVER AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO SUBURBAN CHRYSLER DODGE JEEP RAM OF FARMINGTON HILLS (38123 W 10 MILE RD, FARMINGTON HILLS, MI 48335) HOWEVER THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART WAS NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THIS FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY 2011 DODGE DURANGO CREW SAYS KEY NO DETECTED WHEN I ATTEMPT TO START THE VEHICLE. I THOUGHT IT WAS THE BATTERY IN THE KEY FOB BECAUSE THE VEHICLE STATED LOW KEY BATTERY AND TOOK THE FOB TO BATTERY'S PLUS. THEY TESTED THE KEY FOB AND STATED THE BATTERY WAS FINE AND DIDN'T NEED TO BE REPLACED. ALSO THE DRIVERS SIDE HEAD AND BRAKE LIGHTS GO OUT.

TRANSMISSION FLUID IS LEAKING FROM THE AC CONDENSER OF MY 2011 DODGE DURANGO. THERE IS PURPLISH FLUID ON MY DRIVEWAY AND THE CONDENSER IS COVERED IN FLUID. WHEN I CALLED TO INQUIRE ABOUT THE CONDENSER, THE DEALERSHIP STATED THAT THERE IS NO RECALL ON THIS PART AND THE 3 YEAR WARRANTY IS OUT. THEY WANT $110 JUST TO LOOK UNDER THE HOOD TO SEE WHERE THE FLUID IS COMING FROM. CHRYSLER IS AWARE OF THE ISSUE BECAUSE CHANGES HAVE BEEN MADE IN THE 2015 DODGE DURANGOS. VEHICLE IS RUNNING A LITTLE SLUGGISH AND I AM CONCERNED THAT THIS MAY ALSO BE A FIRE HAZARD.

WHEN I SHUT OFF ENGINE AND EXIT THE VEHICLE, I LOCK THE DOORS. WHEN I PUT THE KEY IN MY POCKET AND WALK AWAY, THE VEHICLE WILL EITHER LOCK OR UNLOCK JUST BY WALKING WITH THE KEY IN MY POCKET. MOST RECENTLY, WHEN WALKING WITH IN POCKET, THE FRONT WINDOWS ROLL DOWN.

WHILE DRIVING ON A MAJOR ROAD THE CAR STARTED GIVING ME SEAT BELT LIGHT ALARM, WIPERS GOING ON AND OFF, REAR PARKING SYSTEM WARNING COMING ON AND THEN THE CAR JUST SHUT OFF WHILE DRIVING DOWN THE ROAD. WE WERE STRANDED IN THE MIDDLE OF A FOUR LANE STREET WHICH WAS VERY UNSAFE. I HAD TO HAVE THE CAR TOWED TO THE DEALER AND WAS NOTIFIED THAT THE ALTERNATOR AND BATTERY WOULD NEED TO BE REPLACED. AFTER DOING SOME RESEARCH I FOUND OUT THAT THERE HAS BEEN A RECALL FOR THE SAME YEAR DURANGO AS MINE BUT IS NOT COVERED BECAUSE THE RECALL WAS FOR 160 AMP ALTERNATOR AND MINE IS 180 AMP. *TR

I FILED A COMPLAINT A WEEK AGO UNDER NHTSA ID NUMBER 10706397. MY CAR IS AT THE DODGE DEALERSHIP FOR A WEEK NOW WAITING ON AN ALTERNATOR. THE ALTERNATOR ARRIVED TODAY AND WAS BAD OUT OF THE BOX. THE ALTERNATOR WAS LOCKED UP. I WAS TOLD IT WOULD NOW BE AT LEAST 2 MORE DAYS BEFORE IT IS REPAIRED. IT SEEMS TO ME LIKE THERE ARE ALOT OF PROBLEMS WITH THE 180V ALTERNATORS LIKE THERE WERE WITH THE 160V. *TR

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 30 MPH, THE BATTERY WARNING LIGHT ILLUMINATED, THE VEHICLE LOST POWER, AND THE ALTERNATOR BURNED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING AND THE ALTERNATOR, PCM MODULE, AND WIRE HARNESS WERE REPLACED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

TL*THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BATTERY WARNING LIGHT ILLUMINATED AND SMOKE WAS EMITTING FROM UNDER THE HOOD OF THE VEHICLE. AFTER SHUTTING THE VEHICLE OFF, IT FAILED TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.

WHILE DRIVING THE ELECTRICAL SYSTEM WENT HAY WIRE, A/C TURNED OFF, WIPERS TURNED ON, LIGHTS FLICKERED ON AND OFF, AND THE VEHICLE DIED. THERE WAS ALSO A SMELL OF SOMETHING BURNING FROM UNDER THE HOOD. I REPLACED THE BATTERY WITH A NEW ONE, VEHICLE TURNED ON FOR A WHILE BUT LATER DIED AGAIN, SEEMS THERE IS A PROBLEM WITH THE ALTERNATOR, IT'S NOT CHARGING. *TR

AIR BAG ICON DISPLAYED ON DASH. DEALER REPLACED AIR BAG WIRING HARNESS UNDER FRONT DRIVER SEAT. SAID IT GOT PINCHED BY THE SEAT? SINCE THEN INVERTER POWER PLUG IN BACK SEAT DOESNT WORK NOW NEEDS TO BE REPLACED. TIRE SENSOR REAR DRIVER SIDE DISPLAYED THAT IT HAD NO PRESSURE AND HAD TO BE REPLACED. ARE THESE THINGS CONNECTED ELECTRICALLY?

THERE WAS AN ELECTRICAL FIRE INSIDE THE CABIN OF THE VEHICLE FROM WITHIN THE HEADLINER, DIRECTLY ABOVE THE DRIVERS HEAD, WHILE THE VEHICLE WAS IN MOTION. THE DRIVER WAS FORCED TO PULL OFF TO THE SIDE OF THE ROAD AS THE CABIN FILLED WITH SMOKE DUE TO VISION AND RESPIRATORY DISTRESS. THERE WAS ALSO ADDITIONAL DAMAGE TO THE EXTERIOR OF THE VEHICLE ON THE ROOF, AS THE FIRE BURNED LONG AND HOT ENOUGH TO CAUSE AN UNKNOWN AMOUNT OF STRUCTURAL AND COSMETIC DAMAGE TO THE ROOF. THE FIRE DEPARTMENT WAS ALSO CALLED TO THE SCENE DURING THE INCIDENT TO INSURE THE FIRE WAS COMPLETELY EXTINGUISHED. WE INITIALLY HAD OUR VEHICLE AT A LOCAL DODGE DEALERSHIP ON 02/23/15 TO HAVE MULTIPLE MANUFACTURER RECALLS REPAIRED. ONE OF WHICH WAS DUE TO A POTENTIAL FIRE HAZARD FROM THE VANITY/SUN VISOR WIRING IN THE HEADLINER (CHRYSLER RECALL P36). THAT RECALL WORK WAS COMPLETED, BUT WE BEGAN TO EXPERIENCE ELECTRICAL ISSUES WITH EQUIPMENT THAT OBTAINED POWER AND GROUND (SAME ELECTRICAL CIRCUIT AND FUSE) FROM THIS SAME CIRCUIT. INTERIOR LIGHTS WOULD FLASH AND DIM, AND THEN ULTIMATELY CEASED TO FUNCTION, THEN OUR STEERING WHEEL MOUNTED CONTROLS STOPPED FUNCTIONING ENTIRELY. WE RETURNED THE VEHICLE TO THE DEALERSHIP ON 3/23/15 AFTER TALKING WITH THE DEALERSHIP THAT PREVIOUS WEEK. THEY EXPLAINED THAT A "PINCHED WIRE" FROM WITHIN THE HEADLINER HAD CAUSED AN ISSUE IN THE CIRCUIT. HOWEVER, THEY INSISTED THAT THIS PINCHED WIRE DID NOT CAUSE THE STEERING WHEEL CONTROLS TO STOP FUNCTIONING (WHICH MADE THE STEERING WHEEL CONTROL MODULE INOPERABLE DUE TO ELECTRICAL SHORT), EVEN THOUGH THEY SHARED THE SAME WIRING. WE WERE ABLE TO RETRIEVE OUR VEHICLE AFTER ADDITIONAL REPAIRS WERE COMPLETED ON 3/27/15. THE CAR WAS DRIVEN ONE TIME ON 3/28/15, AND THEN ON 3/29/15 THE FIRE STARTED FROM WITHIN THE CABIN. *TR

THE HEADLINER NEXT TO THE MAP LIGHTS COUGHT ON FIRE. MY WIFE HAD PARKED IT AND SMELLED SMOKE. AFTER SHE BACKED IT OUT OF THE GARAGE FLAMES STARTED UP AND A FIRE EXTINGUISHER WAS USED. THE FIRE DEPARTMENT CAME AND PUT WATER ON IT TO MAKE SURE IT WAS OUT.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000, 14V154000, AND 14V530000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE VERY FIRST TIME WAS WHEN I WAS SLOWING DOWN FROM ABOUT 50MPH AT A CORNER IN ORDER TO TAKE A RIGHT HAND TURN, ABOUT HALFWAY THROUGH THE 90 CORNER I FEEL THAT THE STEERING HAS STIFFENED. LOOKING DOWN, I SEE THAT THE TACHOMETER NOW READS 0, AND THE ENGINE HAS DIED. I CANNOT SIMPLY SLIP IT INTO NEUTRAL AND THEN RESTART IT BECAUSE OF THE CAR HAS A KEYLESS PUSHBUTTON AND THE START BUTTON ONLY WORKS WITH THE DRIVE IN PARK. I THEN HAVE TO ARMSTRONG IT THROUGH THE REST OF THE CORNER. AS I FINISH UP THE TURN TO WHERE I CAN SAFELY STOP AND RESTART, I THEN PUSH THE BRAKES ONLY TO FIND THAT THEY ARE NOW TOTALLY STIFF BECAUSE THERE IS NOW NO VACUUM LEFT TO ASSIST. I END UP COSTING TO A STOP. THE CAR ALWAYS RESTARTS WITHOUT ANY PROBLEM. THIS PROBLEM HAS PERSISTED AND HAS HAPPENED AT LEAST 20 TIMES SINCE. IT IS ALWAYS IS WHEN SLOWING DOWN FROM ANYWHERE FROM 60 TO 30 MPH AND BEGINNING TO TAKE A RIGHT TURN. I HAVE NEVER SEEN THIS HAPPEN WHEN DOING A LEFT, BUT THERE ARE NOT TO MANY CHANCES TO DUPLICATE THIS SCENARIO DOING A LEFT. WE HAD THE ONE RECALL FOR THE FUEL PUMP DONE SO THAT SHOULD NOT BE IT. WE HAVE COMPLAINED ABOUT THIS TO NUMEROUS DODGE DEALERS AND THEY HAVE DONE NOTHING. ONE SERVICE WRITER SAID THAT HE KNEW OF THE PROBLEM, KNEW THAT THE FUEL PUMP RECALL WAS NOT FIXING IT AND THAT THERE WAS GOING TO BE ANOTHER RECALL TO FIX THE PROBLEM. WHEN THIS HAPPENS UNEXPECTEDLY AS YOU ARE GOING 25 MPH IN A TRAFFIC ROUNDABOUT, IT IS ALL YOU CAN DO TO TRY TO STEER THROUGH THE REST OF THE TRAFFIC CIRCLE, ONLY TO FIND THAT YOUR POWER BRAKES ARE FAILED AS YOU TRY TO STOP TO RESTART. THIS IS A VERY SERIOUS DEFECT THAT NEEDS IMMEDIATE ATTENTION, SOMEONE IS GOING TO BE KILLED WITH THIS HAPPENING, EITHER THE OCCUPANTS OF THE CAR, OR THE PUBLIC. WE ALSO HAVE A 2011 JEEP GRAND CHEROKEE AND IT IS DOING THE EXACT SAME THING, BUT MORE BECAUSE IT IS DRIVEN MORE.

THE AIR BAG LIGHT GOES OFF AND ON AND ALSO DINGS...VERY ANNOYING. I SEE OTHER COMPLAINTS REGARDING THIS ISSUE. SHOULD BE A RECALL!!!! I HAVE ONLY OWNED THE VEHICLE 2 MONTH AND HAVE HAD TO REPLACE THE CLUTH FAN ON THE A/C AND THE VISOR RECALL..NOT HAPPY WITH DODGE SO FAR. WISH I WOULD HAVE KEPT MY GMC, I HAD NO PROBLEMS. *TR

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL*THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. UPON ENTERING THE VEHICLE, THE CONTACT NOTICED THAT THE LED LIGHT FOR THE INTERIOR OF THE DRIVER COMPARTMENT OF THE VEHICLE FAILED TO ILLUMINATE WITHOUT WARNING. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

TL*THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) , 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V530000 ( ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I'VE HAD MY DURANGO BACK TO THE DEALER SEVERAL TIMES FOR THE STALLING ISSUE. THEY ALLEGE THAT ALL REPAIRS WERE COMPLETED IN LATE NOVEMBER. I THEN WENT OUT OF TOWN ON BUSINESS FOR TWO MONTHS. I CAME BACK IN LATE JANUARY, AND THE VEHICLE CONTINUED TO STALL ON ME WHILE DRIVING. THEY SAID THE WARRANTY WORK WAS DONE ON THE FUEL PUMP RELAY IN NOVEMBER. WHEN I TOOK IT BACK IN FEBRUARY, THEY REPLACED THE COMPUTER AND THE KEYS BECAUSE THEY SAID THAT THE VEHICLE WAS SHUTTING DOWN BECAUSE THE COMPUTER DIDN'T RECOGNIZE THAT THE KEY WAS IN THE VEHICLE AND IT SHUT DOWN TO PREVENT THE VEHICLE FROM BEING STOLEN. ON FEBRUARY 26TH, IT STALLED WHILE DRIVING AGAIN. I LEFT A VOICE MAIL FOR THE DEALERSHIP WITH NO RETURN PHONE CALL. ON MARCH 1ST, THE VEHICLE STALLED WHILE DRIVING AGAIN. THE VEHICLE IS NOW BACK IN THE DEALERSHIP. *TR

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). WHILE DRIVING APPROXIMATELY 40 MPH AND ATTEMPTING TO ACCELERATE, THE ACCELERATOR PEDAL FAILED TO RESPOND WITHOUT WARNING. WHEN THE CONTACT PULLED OVER AND POWERED THE VEHICLE OFF AND BACK ON, THE ACCELERATOR PEDAL BEGAN TO RESPOND NORMALLY. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE DRIVING AT A CONSTANT SPEED OF 25, THE VEHICLE SUDDENLY ACCELERATED, LURCHING FORWARD, THEN BACKED OFF, THEN ACCELERATED AGAIN. IT DID THIS A NUMBER OF TIMES THAT DAY. I PULLED OFF THE ROAD AND STOPPED UNTIL THE VEHICLE QUIT TRYING TO ACCELERATE. I WAS DRIVING ON SNOW/ICE AND IT SCARED THE HECK OUT OF ME; I WAS LUCKY NOT TO WRECK BECAUSE I HIT THE BRAKES TO COUNTER THE SUDDEN ACCELERATION WHICH CAUSED ME TO SLIDE. THE VEHICLE DID THE SAME THING THE NEXT DAY WHILE TRAVELING AT A CONSTANT SPEED OF 45, AND AGAIN ON FEBRUARY 24TH AND TODAY, FEBRUARY 25TH. YESTERDAY, FEBRUARY 24TH, IT DID IT WHILE IN HEAVILY CONGESTED TRAFFIC WHILE DRIVING ABOUT 15 MPH. THE SUDDEN ACCELERATION STARTLED ME BECAUSE IT LURCHED ME TOWARD THE VEHICLE IN FRONT OF ME AND I HAD TO SLAM ON MY BRAKES. *JS

MY WIFE WAS DRIVING ALONG WITH MY 3 KIDS. CAR BURST INTO FIRE WITHIN SECONDS.RIGHT SIDE JUST INSIDE THE FENDER. *TR

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT NOTICED A BURNING SMELL UNDER THE HOOD OF THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE STALLED AND THE BATTERY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 31,800.

WHILE DRIVING AT 70MPH ON A FLAT ROAD (81 SOUTH IN VIRGINIA) IN THE RAIN, THE INSTRUMENT CLUSTER AND GPS WENT DEAD. THE DIALS ALL WENT DOWN TO ZERO, THE COMPUTER READ-OUT IN THE CENTER CLUSTER WENT BLACK, AND THE GPS WENT BLACK. AT THE SAME TIME, THE VEHICLE LOST POWER (AND SPEED) BUT DID NOT STALL. AFTER ONLY A FEW SECONDS THE DIALS STARTED WORKING AGAIN, THE COMPUTER READ-OUT IN THE CENTER CLUSTER CAME BACK ON, AND THE GPS TURNED BACK ON. ALSO, THE POWER CAME BACK AND I REGAINED MY SPEED. THE POWER OUTAGE CLEARED MY TRIP ODOMETER READINGS AND CLEARED TO ZERO AND MY GPS SAVED SETTINGS, SUCH AS HOME AND ADDRESS BOOK, WERE CLEARED. I DID NOT APPLY THE BRAKES AND THERE WAS NO CRASH. THERE HAVE BEEN SPORADIC LOSSES OF POWER SINCE AND MY INSTRUMENT DIALS FLICKER, HOWEVER THEY HAVE NOT GONE OUT TOTALLY LIKE THEY DID JANUARY 23RD. DAYS BEFORE THE INCIDENT, I HAD TAKEN MY VEHICLE TO A LOCAL DODGE DEALERSHIP FOR RECALL WORK ON THE FUEL PUMP. *TR