2017 Dodge Durango Complaint Log

I am submitting this complaint regarding a serious safety‑related failure involving the Totally Integrated Power Module (TIPM) in my 2017 Dodge Durango. Although my vehicle is not included in the 2011–2013 recall window for Safety Notice R0 / NHTSA 14V‑115, it experienced the same dangerous malfunction described in that recall. The TIPM failed without warning and caused a catastrophic failure of the fuel pump. As a result, the vehicle would crank but would not start, leaving my wife stranded and requiring a tow to an automotive repair facility. The repair shop confirmed that the TIPM malfunction caused the fuel pump to fail internally and come apart inside the fuel tank. The TIPM installed in the vehicle is part number P68251629AC A, vendor code 16238DA, with an additional number of 16317G. The TIPM was not inspected anyone other than the repair facility and there were no warning lights or codes prior the failure. The quoted cost for parts and labor to correct this safety‑related defect is 2,100. FCA has refused to cover the repair because my vehicle falls outside the recall years, despite the failure matching the symptoms and safety risks identified in NHTSA Campaign 14V‑115. Given the severity of the failure, the safety risk posed to my family, and the clear similarity to the known TIPM defect, I am requesting NHTSA’s assistance in reviewing this incident, determining whether the recall should be expanded to include additional model years, and supporting my request for FCA to cover the full cost of repairs or reimburse me for the necessary corrective work. This failure created a hazardous situation and resulted in significant financial burden for a defect consistent with an already‑recognized safety issue. I respectfully request that NHTSA investigate this matter and take appropriate action.

We have researched and noticed there was an open recall in the past with the PCM. We are now experiencing issues such as rough idling, poor fuel economy, stalling and poor acceleration.

I am filing a complaint regarding a known defect with the rear racetrack taillight assembly on the 2017 Dodge Durango GT. The rear racetrack taillight allows water and moisture to enter the sealed housing. Over time, this causes condensation buildup, corrosion, and partial or complete failure of the LED lighting. In my case, the racetrack light has gone out and shows visible water inside the assembly. This issue creates a safety concern because the rear lighting becomes dim or nonfunctional, reducing visibility to other drivers, especially at night or during rain. In some cases, the electrical issues may also affect other vehicle lighting or electrical components. This problem is widely reported by many Dodge Durango owners across multiple model years, yet the taillight assembly design has not been properly corrected. Owners are often required to replace the entire racetrack taillight at high cost, even though the failure is due to a design defect rather than wear and tear. I believe this issue should be formally investigated, acknowledged, and addressed through a recall or manufacturer-supported repair, as it impacts vehicle safety and visibility. + Affects IPC and electrical of vehicle where dimming is not happening and flashes which could lead to IPC failure and high costs additionally. Thank you for reviewing this complaint.

Push start vehicle stalls 3 to 5 times. While driving the dash board flickers on and off. Navigation system screen blacks out radio turns on when I have it off. Reverse camera also glitches and works sometimes. The inside lights dim up and down. The passengers window goes down on its own.and has caused the rain to damage personal items of ours.

Race light tail lights went out. Water can get in around light . Known issue in class action lawsuit

Unknown

While driving; the vehicles dashboard, navigation system, entire vehicles light glitches as well as speed diminishes but doesn't completely shuts off only for seconds at a time causing the vehicle to continue accelerating while also pulling back like a chocking sensation as dashboard speed goes from 0mph to a lower speed vehicle was previously traviling at.

I had just parked my vehicle in my drive and turned it off. I opened my door then sat back in my seat to stretch my back, sitting straight up with my head against the headrest, before getting out. As soon as I leaned my head against the headrest it, for lack of better terms, exploded into the back of my head. It hit me with such force I was not sure what had happened as there was nobody around me that could’ve cause it. Sure enough there was no accident to cause it. I have had a headache and back pain for a week due to it.

While driving, the Active Headrest Restraint deployed on the passenger side WITHOUT accident. It appears the plastic piece that holds the pin broke. Luckily there wasn't a passenger present but this could've done serious head injury. This also puts the driver at risk for the driver side could deploy randomly. There were no messages or warnings or any symptoms indicating to the failure.

Odometer Fraud. The contact purchased a 2017 Dodge Durango. The contact stated that while attempting to add the vehicle to the insurance company policy, the Carfax history report showed a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 69,752; however, it was later discovered on the Carfax history report that the mileage was 153,000 on December 22, 2022.

The contact owns a 2017 Dodge Durango. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle jerked and hesitated to respond, and the engine made an abnormal revving sound. No warning lights were illuminated. The contact stated that upon taking the vehicle to an independent mechanic for brake servicing, the contact was informed of NHTSA Campaign Number: 17V541000 (Power Train); however, the VIN was not included on the recall. The vehicle was not diagnosed or repaired. The contact stated that the failure had persisted. The manufacturer was not notified of the failure. The failure mileage was unknown. 

When backing with trailer or and hitch usage the car will not allow the driver to turn off the parking assist “off” button its been a ongoing issue with many dodge vehicles and the dealer ships will say a update is needed and charge for it. How ever we dont know when its needed and get stuck in a parking lot tryna back up or in the middle of a street trying to back up a trailer. When you turn it off the button will turn it self back on and brake as if it is an emergency so your stuck with a trailer on the vehicle and cant park.

Rear liftgate taillight assembly seal has failed allowing water to get in. As a result, the led lighting element has failed which dramatically reduces rear visibility by other vehicles.

Lower portions of rear tail light are failing due to water infiltration.

My race track tail lights and license plate lights just stopped working all together. This poses visibility issues of a safety concern for those approaching from behind me. No warnings or other symptoms/issues were present. No LED lights were burnt out prior to all of the lights not working all at once. They all were working in the morning when I left for work and then did not turn on when I left work that day. I checked the fuse which is fine. All other lights on the side of the quarter panels (ie. turn signals, reverse lights, tail lights) work and the brake light at the top of the lift gate works properly.

The driver’s side headrest deployed while I was driving. There was no warning and no impact. The headrest pushed my head forward, slamming into the back of it. This could have been a disaster, gigantic safety risk.

My car started leaking oil I took it to a local mechanic and I was told that the oil filter housing needs to be replaced. He said that he sees that problem with thos vehicles he even sain that he is surprised that it has been recalled because apparently it breaks easily and it needs to be changed to a metal. Again he mentioned how he sees this problem often with this specific car.

Rear light has known issue of water protruding into housing causing a short circuit to occur, therefore causing tail light to quit working including license plate lights to quit working causing me to be pulled over when for equipment not operating to find out then my lights had shorted out. Then to find out to get my license plate light in working order i need to spend 1500+ dollars for a design flaw that dodge is still manufacturing. The people of the united states need your help getting this fixed

Started the vehicle, my wife was in the passenger seat. The headrest exploded apart and hit her in the back of the head. It hit her pretty hard in the back of the head. She had a headache but no medical attention was needed. I'm hoping this does not happen to the drivers side while I am driving.

While parked, the front passenger headrest split apart. The active headrest appears to have broken or deployed. The vehicle was in park. No collision. Drive seat did not deploy. Reset of headrest doesn’t not seem possible. latches appear broke. No noise when this occurred. Back seat passenger witnessed the headrest randomly split open

Bought a used 17 durangoGT on July 29th 2024 notice a crack in tail light and told the used car manager about it and brushed it off now there is an issue with racetrack light and water is getting in and is now half lite the dealer said there isn’t a problem so took it to dodge and had a 2nd option and they said it was the crack and on top of that there is a class action lawsuit against dodge for the track light and it can cause electrical issues and license plate light and rear camera issues this is unsafe and I got a invoice from dodge of the issue too

Vehicle would not fill up with fuel. Took to dealership, dealership quoted $2700 to fix the issue. Issue was stated as fuel had entered the evap canister (somehow) and would need to be replaced and because this needed to be replaced the fuel tank needed to be replaced as well. 10 days later I received a bill for $2700 for a replaced tank and cannister with no real explanation as to why it happened. After reading on NHTSA, this seems to be a more than "random" occurrence with this vehicle and needs to be updated to a manufacture defect/recall. Customers should not be paying for a defect directly from the factory. Especially when said defect is costing customers $2000+. Additionally, with the exposed risk of gasoline spewing out of the fill nozzle on to owners, this poses a serious threat to health and safety of the environment and owners of these vehicles. Not to mention the fueling stations as well.

The contact owns a 2017 Dodge Durando. The contact stated while driving at an undisclosed speed, the horn failed to operate as needed. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.

Engine cut off while driving down the interstate, traffic was moderate and thankfully made it to the side of the road. After about 20 min, the engine started. Seemed like a lack of fuel. Replaced the fuel pump and it ran fine for about a week and then while fueling it at the gas station, it wouldn't start again. After about 20 min, it started. While dropping the fuel tank, I noticed the connector that is located to the rear of the fuel tank on the passenger side and the main wire for the fuel pump was melted in the connector. It was evident that there was significant heat on that pin and I am in the process of repairing the wiring as well as the connector. This is a known issue in previous models, obviously it is not a issue for Chrysler to fix it until someone is killed in an accident.,

On [XXX] 2024 my wife, son, and I were sitting at a stop light on [XXX] at approximately 16:40 hours when we heard a loud pop in the vehicle and my wife's head was pushed forward by the passenger side seat head rest, causing pain to my wife's head and neck, and shoulder muscles. Upon inspection of the head rest, it had become separated in the middle (pictures attached). Vehicle is equipped with the active head restraint system. My wife has not received medical attention yet but is quite sore this morning. We will contact our dealer to replace the head rest (and the driver's side head rest) and request the defective head rest be returned to us so it is available for NHTSA inspection. The vehicle has not yet been inspected by the manufacturer, police, insurance rep, or others yet. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. This happened suddenly without any warning while we were stopped at a traffic light. Our safety was put at risk by the sudden failure and violent expansion to the head rest causing pain to my wife. Had this occurred on the driver's side while the vehicle was in motion, it could have caused a motor vehicle crash resulting in severe injury, property damage, or even death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Bought a used 17 Dodge Durango from Audi Hunt Valley of autonation July of 2024 nothing but any problem misfires camshaft issue camshaft has been replaced twice now in less than a year and now it needs a new transmission. I purchased an extended warranty for engine and transmission. Now they are not covering it I spoke to somebody through corporate office. Put a complaint in. I also contacted Dodge. There’s also a claim with them as well. Nobody has reached out for the corporate office so I bought a vehicle that didn’t even last a year that needs a transmission. That’s not a reliable vehicle safety concern I have all documentation from repair shops that work has been done. I’ve also have been in contact with an attorney about this so something needs to be done ASAP before I file a lawsuit. I want a different vehicle or my money back.

Rear tail panel lights don’t work, water intrusion causing failure

The automatic stop/start ERG valve

Cruise control will engage and disengage. The cruise light will flicker on screen. When pressed it will not engage or come on at all

The “race track light” on the rear hatch of the vehicle has allowed water to get in to the electrical LED components and has caused a portion of the light to fail. It seems to be a common failure and it creates a safety issue with visibility of the vehicle at night. In addition, the component to replace this light is very very expensive, with no hope that the new part will not fail in the same manner.

Just bought the vehicle two months ago and have had to replace multiple things on the vehicle. The first issue was the diming lights and passenger window rolling down while driving along with remote start not working got that fixed now the car wants to turn on when it feels like it. It could be working for two weeks straight then you go to turn the car on after just turning it off five minutes prior and it does not wanna work you mess with the wires, try to jumpstart the wires and unhook the passenger seat heat and adjuster then it starts..

Transmission has parts that wear out fast causing transmission to completely go out.

The contact owns a 2017 Dodge Durango. The contact stated that while driving on the highway at 45 MPH, the vehicle experienced a loss of automotive power, and the instrument panel became inoperable. No warning lights were illuminated. The contact safely maneuvered onto an exit and parked the vehicle for several minutes before restarting the vehicle. The vehicle was restarted and operated normally. The vehicle was taken to a local dealer to be diagnosed; however, the contact was informed that the cause for the failure was not determined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 68,000.

Tracktail lights water go inside and cost repairs is over 1,500 all cables got burned out fire can happen soon if they don't. Make a safety recall for its 2017 dodge durango rt racetrack tail lights

Water has been collecting in the right hand side of my racetrack taillight on my 2017 Durango causing my entire strip to burn out completely. It seems as though debris and bugs have also made their way into the tail light as both are visible and trapped within the light assembly. The taillight flickers upon starting the car and then completely stops working. I attempted to dry the light out by removing it, getting all condensation and collected water out, sealing up the parts that were weeping and cleaning up the gaskets that had weak spots but the entire assembly seems to have totally failed. This car has had no rear end damage and nothing happened that would have compromised the unit to cause this issue.

On my 2017 Doge Durango RT the “Racetrack” light has failed and created a safety issue for my vehicle. The LED light on the hatch has failed from poor manufacturing and has allowed water it get into the light shorting out the whole taillight. This has not only made a running light not work while I’m driving, but has caused the license plate light and the rear backup camera to fail. This is an over 1000 dollar repair. I will replace it for the safety of my family and those who drive on the roads with me. I have seen many other dodge Durango of the same model years that have a similar problem. There is a large online community who report the same issue. I hope this issue has not caused an accident for anyone else.

Car started leaking coolant underneath. The dealership told us the lines that control the rear heat are leaking. And it’s a major job. $ 3100.00 we were told. The coolant lines are back ordered and have had it for over 5 weeks and still not fixed. That is ridicules for a vehicle with only 74K…

The manufactured plastic oil housing unit cracked during negative temperatures on [XXX] in Webb City MO. I had a pool of oil under my car, and now my engine shakes during low idle. This needs to recalled because it should be replaced with the aluminum housing unit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear center tail light, “Racetrack light” has water in it and is defective now for the second time, this is a well known issue, but continues to fail. Dodge will not cover the repair even with a maximum care warranty, pushing a well documented issue back to the consumer.

Lost power steering after I started vehicle after driving. It happens to remove power steering unavailable code after restarting vehicle several times and power steering returns. I believe it may be something with ABS as the ECU and EPS is all connected. If something is off then it goes into limp mode. ABS was resetted and worked fine and not needing to replace the entire electric power steering. All started when I had 88K miles. One time the steering wheel locked on me while I was driving over a bridge with snow and ice on ground.

The rear tail light(race track light) has lost its seal and water has protruded the sealed of the LED tail light causing disruption in the light functioning properly. I have taken my vehicle to the dealership, it does have an extended warranty from Mopar on the vehicle, but the dealership will not cover. The replacement cost of repairing the rear tail light. The dealership informed me that this was a reoccurring issue for Dodge Durango‘s. I am concerned that the tail light will completely fail, and I will be involved in an incident due to the driver behind me not being able to recognize my vehicle with the tail light not functioning properly..

I was driving with my 16yr old and the headrest popped open and hit her in the back of the head

Vehicle was sitting, not driven and parked for a couple days, got into the car and the saw the front passenger headrest airbag had deployed. Vehicle has not been in an accident or been damaged.

I'm reporting the race track tailgate light on my 2017 durango has been taking in water from top of the light. I have been reading about a law suit against Dodge cause of this issue on 2014 thru 2023 dodge durango. So im putting my complaint in on my cause its doing the same thing. part of the lower left side on mine has shorted out due to the water leaking from the top of the race track light.

With the electrical system, the vehicle's rear lighting allows for water intrusion and causing the lighting to short out. An example can be found at the following URL: https://www.dodgedurango.net/threads/this-effing-tail-light.78983/ . This issue costs between $1100-$2000 to fix and requires a whole new rear tail panel. For the visibility/wipers, when the driver attempts to clean the windshield using windshield wiper fluid the windshield wiper fluid line disconnects itself causing the driver to have to come to a stop and re-connect the line.

Shifter knob moves freely without having foot on brake so the shifter doesn’t lock into a gear. Message appears on dash “Service Shifter”.

Water in tail lights. Complete failure of marker lights

While I was merging onto the freeway with my daughter, I accelerated to a speed of 60 mph and it felt like my transmission dropped. My car was revving at 5k rpm’s and would not allow me to go any faster than 45 mph. Luckily no accident occurred as I was able to safely get my child and myself off the freeway. I now have a service appointment scheduled with dodge to see why this happened. But after ready these other complaints, I now see this is a potential recall! Hopefully my warranty covers this repair…

This is now the 2nd time the racetrack light that houses the rear taillight assembly has allowed water to gain entry into the electrical system. Causes the lights to corrupt and short out. FCA refuses to acknowledge this issue. This is a problem not just with my vehicle but there are 100's of these reported on the internet. Including a pending class action lawsuit because FCA refuses to acknowledge the issue. We need someone with higher authority to hold FCA accountable and issue a recall with a permanent fix! Please help me and all the other owners!!!!

Water intrusion into the large tail light causing a short and corrosion that intermittently disables blinkers and running lights