2011 Dodge Journey Complaint Log

TAKATA RECALL AIRBAG LIGHT HAS GONE OFF NUMEROUS TIMES AND I'VE RESET IT NUMEROUS TIMES, THIS PROBLEM STARTED ABOUT 6 MONTHS AGO FOR THE AIRBAG LIGHT ALSO THE CLIMATE CONTROL POWER BUTTON AND THE TOUCH SCREEN FOR THE CAR INTERIOR FAN WILL TURN ON WITH NOBODY TOUCHING IT, I WILL TURN IT OFF AND IT WILL TURN BACK ON AUTOMATICALLY I KEEP TURNING IT OFF AND IT KEEPS TURNING ON I DON'T KNOW WHAT'S GOING ON WITH THIS BUT IT'S BEEN GOING ON SINCE I GOT THE CAR NEED HELP FINDING OUT WHAT'S GOING ON GETTING TIRED OF THESE PROBLEMS.

2011 DODGE JOURNEY WHEN THE WEATHER IS COOL THE FOBS WILL NO UNLOCK THE DOORS. CW THE CONSUMER ALSO STATED HE HAD DIFFICULTY STARTING THE VEHICLE. *JB

I WAS DRIVING MY KIDS TO SCHOOL WHEN THE ENGINE JUST SHUT OFF. THE POWER STEERING DID NOT WORK AND THEN THE CAR JUST STARTED BACK UP ON ITS OWN. IT HAS HAPPENED 3 TIMES SINCE THEN. I BOUGHT A NEW BATTERY AND HAD A NEW ALTERNATOR INSTALLED BUT IT DID NOT FIX THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKES FAILED TO WORK PROPERLY AND THE BRAKE PEDAL SANK TO THE FLOOR. THE CONTACT MENTIONED THAT THE STOPPING DISTANCE WAS EXTENDED AND THE BRAKE LIGHT AND TRACTION CONTROL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN DETERMINED THAT NOTHING WAS WRONG WITH THE BRAKES. THE VEHICLE HAD NOT BEEN DIAGNOSED BY THE DEALER. THE FAILURE MILEAGE WAS 41,000. ..UPDATED 05-26-15 *BF UPDATED 10/4/2017*CN

I WAS DRIVING ON THE ROAD DURING MIDNIGHT, MY BATTERY SENSOR TURNED ON 5 MINUTES LATER, I HAD MULTIPLE SENSORS TURN ON SIMULTANEOUSLY. THE ABS SENSOR, AIRBAG, ANTI -TRACTION AS SOON AS I REALIZED WHAT WAS GOING ON. I WAS MERGING TO THE EMERGENCY LANE. I TRIED TO PUSH ON THE GAS PEDAL AND WAS NOT EVEN ABLE TO ACCELERATE DUE TO THE LACK OF POWER. I WAS WORRIED BUT I WAS ABLE TO MAKE IT SAFELY TO THE EMERGENCY LANE. I TRIED TO START THE VEHICLE BUT COULDN'T THE CAR WOULDN'T CRANK. SO I HAD TO TOW THE CAR TO MY MECHANICS AND MY MECHANIC TOLD ME IT WAS DUE TO THE ALTERNATOR. LACK OF POWER = SYSTEM WILL NOT ALLOW YOU TO RUN THE VEHICLE. I WOULD LIKE SOMETHING DONE ABOUT THIS IFIT WAS NOT FOR THE EMERGENCY LANE ME AND MY FAMILY COULD HAVE BEEN KILLED ON THE HIGHWAY. *TR

I WAS DRIVING ON THE FREEWAY TO WORK AND THE ENGINE SHUT OFF. I LOST POWER STEERING, POWER BRAKING, ABILITY TO ACCELERATE OR REALLY DRIVE THE CAR AT ALL. ALL I COULD DO WAS TRY TO SAFELY NAVIGATE AN UNCONTROLLABLE VEHICLE TO THE SHOULDER AND HOPE I WASN'T HIT IN THE PROCESS. THE CHECK ENGINE LIGHT CAME ON, IN ADDITION TO OTHER WARNING LIGHTS (I THINK THEY WERE THE TIRE PRESSURE LIGHT, THE VEHICLE TRACTION CONTROL LIGHT AND ANOTHER INDICATOR THAT LOOKS LIKE A LIGHTNING BOLT). THE CAR EVENTUALLY RESTARTED, BUT HAD PROBLEMS DRIVING AND WOULD START TO CUT OUT WHEN IT IDLED. WE TOOK IT BACK TO DODGE, THEY RAN DIAGNOSTICS BUT COULDN'T FIND ANY ISSUES. AFTER A LOT OF PRESSURE, THEY REPLACED THE MAIN COMPUTER CHIP IN THE SYSTEM. THIS WAS AFTER REPLACING ANOTHER MINOR PART THAT DIDN'T CHANGE THE ISSUE. THIS SEEMED TO WORK FOR A FEW MONTHS, BUT THEN THE PROBLEM BEGAN HAPPENING AGAIN. THIS TIME THE ENGINE WAS EVEN MORE SLUGGISH AND THE WHOLE CAR WOULD SHAKE WHEN YOU TRIED TO ACCELERATE. THERE WAS NO POWER, EVEN THOUGH THE ENGINE WAS RUNNING. THEN, IT WOULD CUT OUT AGAIN AND THE SAME WARNING LIGHTS CAME ON. WE ARE TAKING IT BACK TO DODGE AGAIN TODAY TO SEE WHAT THEY CAN DO.

21,000 MILES AND JUST REPLACED THE REAR BRAKES AND FRONT ROTORS ON MY VEHICLE. CALLED DEALERSHIP TO FIND OUT WARRANTY INFORMATION AND IT IS ONLY 12,000 MILES/12 MONTHS. IT COST ME $300.00 TO HAVE THEM REPLACED AND AM NOT HAPPY ABOUT IT. IN ALL MY YEARS OF LEASING MY VEHICLE, I HAVE NEVER HAD TO REPLACE BRAKES ON MY VEHICLES AT 21,000. *TR

MY SPOUSE WAS DRIVING ON I-20 E BETWEEN MILE MARKER 51 AND 52 IN SC ON 25 JULY 2014 AROUND 0645 HOURS AND GOT INTO A WRECK. PRIOR TO THE WRECK SHE FELT THE STEERING WHEEL JERK AND THEN SHE WENT FROM THE RIGHT LANE INTO THE GUARD WIRES ON THE LEFT LANE THEN IMMEDIATELY WAS JOLTED TO THE RIGHT MEDIAN. THE FORCE OF THE IMPACT RIPPED MOST OF THE FRONT OF THE VEHICLE APART. SHE WAS WEARING HER SEATBELT AND RECEIVED SEATBELT BURNS AND NO AIRBAG DEPLOYMENT. PRIOR TO THIS INCIDENT, ON 25 DECEMBER 2013, AROUND 0700 HOURS, MY SPOUSE WAS REAR ENDED AND THE FORCED WAS SO HARD THAT IT LIFTED HER REAR END INTO THE VEHICLE THAT HIT HER AND CRUSHED THE OTHER VEHICLE'S FRONT END, NO AIRBAG DEPLOYMENT, AND MY GRANDDAUGHTER WAS ALSO IN THE VEHICLE AT THAT TIME. NOW WHEN THIS HAPPENED IN DECEMBER, WE CHALKED IT UP TO, "MAYBE THE VEHICLE WASN'T HIT RIGHT". I CONTACTED CHRYSLER ON JULY 31 ABOUT THE INCIDENT AND SENT PICTURES OF BOTH ACCIDENTS AND AFTERWARDS THEY SENT AN INDEPENDENT INSPECTOR FROM EAA (ENGINEERING AUTOMOTIVE, THE LAST A I CAN'T REMEMBER) THEN I RECEIVED A LETTER DATED 21 AUGUST 2014 TELLING ME IN A NUTSHELL THAT THE ONBOARD COMPUTERS DID NOT FIND ANY FAULTS WITH THE SYSTEM. LAST NOTE, I BOUGHT THE VEHICLE NEW IN GERMANY THROUGH MILITARY SALES AND STARTING TO BELIEVE THAT THERE WAS NO AIRBAGS IN THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE REAR OF THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE DRIVETRAIN AND SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

METAL SCRAPING SOUND WHEN DRIVING BELOW 20MPH AND STOPS WHEN BRAKES ARE PUSHED. SOUNDS VERY SIMILAR TO MANY ONLINE COMPLAINTS I'VE READ. RECALLS ISSUED FOR SIMILAR MODELS WITH THE SAME YEAR, BUT NOT MINE. VERY FRUSTRATING. *TR

WE WERE ON OUR WAY TO CHURCH AND THE STEERING WHEEL STARTED SHAKING AT ABOUT 55 MPH SO WE SLOWED DOWN AND IT STOPPED. AS WE CONTINUED ON TO CHURCH THE WHEEL STARTED SHAKING AGAIN AND WE DROVE A LITTLE FASTER AND THEN SLOWER. WE MADE IT TO CHURCH AND AS WE PARKED THE CAR WE NOTICED A BURNING SMELL. WHEN I GOT OUT OF THE PASSENGER SIDE OF THE CAR THERE WERE METAL PLATES POPPING OUT OF THE WHEEL. I NOTICED THE CAP ON THE WHEEL WAS MELTED. THE METAL PLATES WERE TOO HOT TO PICK UP AND THE WHEEL WAS EXTREMELY HOT. WE DID SOME RESEARCH ON THE INTERNET AND FOUND COMPLAINTS ON LEMONLAW.COM. THERE ARE ALSO 12 REPORTED COMPLAINTS ON CARCOMPLAINTS.COM. IF DODGE KNOWS THERE IS A PROBLEM LIKE THIS; WHY ISN'T THERE A RECALL? I JUST HAD THE OIL CHANGED AT THE DODGE DEALERSHIP AND THEY DID AN ALL POINT CHECK UP. THE ONLY THING THEY RECOMMENDED WAS A TUNE-UP. NO PROBLEM WAS FOUND WITH THE BRAKES. THE MECHANIC TOLD ME THAT THE CALIPER GOT SO HOT IT DAMAGED THE CERAMIC BRAKE PADS AND ROTOR. HE SAID THE CALIPER COULD HAVE LOCKED UP AND WE COULD HAVE GOTTEN IN ACCIDENT. WE ARE FORTUNATE THAT DID NOT HAPPEN HOWEVER IT CERTAINLY COULD HAVE. THE REPAIRS WERE OVER $400. I SHOULD NOT HAVE THIS EXPENSE ON THIS NEW OF A VEHICLE. THIS IS THE FIRST DODGE I HAVE EVER OWNED AND LOVED THIS VEHICLE UNTIL NOW. NOW I AM NOT SURE I WILL EVER OWN ANOTHER ONE. VERY DISAPPOINTED TO SAY THE LEAST. *TR

THERE HAS BEEN A PROBLEM WITH THE BRAKES IN THIS VEHICLE SINCE WE BOUGHT IT ALMOST 3 YEARS AGO, ALTHOUGH THE DEALERSHIP HAS SAID THEY CANNOT FIND IT. AT SPEEDS OVER 40MPH, WHEN THE BRAKES ARE APPLIED THE STEERING WHEEL VIBRATES UNTIL THE VEHICLE IS COMPLETELY STOPPED. NOW THAT THE VIBRATION IS REALLY BAD, I BEGAN AN INVESTIGATION ONLINE TO SEE IF OTHER JOURNEY OWNERS HAD THE SAME EXPERIENCE WITH VIBRATION. I HAVE DISCOVERED THERE ARE MANY WITH THE PROBLEM, THAT CHRYSLER HAS BEEN MADE AWARE OF THIS PROBLEM FOR YEARS, BUT I DON'T KNOW WHAT IS BEING DONE TO REMEDY THE PROBLEM FOR THOSE OF US WHO OWN THE VEHICLES. THIS IS AN EXPENSIVE REPAIR, THAT THE DEALERSHIP CHOSE TO IGNORE WHEN BROUGHT TO THEIR ATTENTION, AND THE VEHICLE WAS STILL UNDER WARRANTY. *TR

MY WIFE WAS DRIVING THE CAR, WHEN SUDDENLY THE GAS PEDAL BROKE OFF AT THE BASE. THE CAR LOST ALL ACCELERATION. LUCKILY, NO ONE WAS BEHIND HER AND SHE WAS ABLE TO GLIDE OF THE RODE. *TR

WHILE THE CAR IS IN MOTION, BEING DRIVEN, IT STALLS AT LEAST ONCE PER WEEK FOR NO APPARENT REASON! *TR

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK UNCONTROLLABLY. THE DEALER STATED THAT THE ROTORS AND BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

SINCE THE DAY I BOUGHT THIS VEHICLE, 2013, I HAVE HAD NUMEROUS DEAD BATTERIES WHEN I WENT OUT TO START IT. AS WELL AS FLICKING DASH LIGHTS (BRIGHT THEN DIM AND BACK AGAIN, COMPLETELY RANDOM) WHILE DRIVING DURING THE DAY, EVENING, NIGHT, RAINING, AND SNOWING. THE FORD DEALERSHIP THAT WHICH I BOUGHT IT FROM, AND THE LOCAL CHRYSLER DEALERSHIP HAVE HAD MY VEHICLE MORE IN THE LAST TWO YEARS, THEN I HAVE. BOTH FORD & CHRYSLER DEALERSHIPS HAVE FOUND MULTIPLE ISSUES, BUT HAVE NOT FIXED ONE OF MY MAIN COMPLAINTS, THE DASH LIGHTS FLICKERING. BETWEEN THE TWO BUSINESSES THEY HAVE RE-BUILT THE TRANSMISSION, CHANGED THE THROTTLE BODY, WIRING HARNESS, RADIO, RADIATOR, MOTOR TRAIN CONTROL MODULE, INSTRUMENT PANEL, AND PUT A NEW BATTERY IN IT MANY TIMES, INCLUDING THE DAY I BOUGHT IT. A MECHANIC AT FORD HAD TOLD ME THAT THERE WAS ISSUES WITH THE JOURNEY BEFORE I BOUGHT IT. I REQUESTED A COPY OF ALL THE PAPERWORK THAT THE FORD DEALERSHIP HAD ON MY VEHICLE, AND TO MY SURPRISE THE PREVIOUS OWNER TRADED/SOLD (?) MY VEHICLE TO FORD THE DAY BEFORE I BOUGHT IT BECAUSE HE/SHE WAS GOING THROUGH THE SAME ISSUES WITH IT THE BATTERY BEING DEAD.

HORRIBLE PARTS THE BRAKES AND ROTORS NEEDED TO BE REPLACED AFTER ONLY 2 YEARS. I HAVE ASKED MANY PEOPLE WHO OWN THE SAME CAR ABOUT IT AND THEY ALL HAVE THE SAME PROBLEM. *TR

THESE TIRES CAME ON NEW 2011 DODGE JOURNEY. AFTER TIRE ROTATION THE CAR SHOOK AT 60MPH. RETURNED TO THE SERVICE CENTER, WAS TOLD THE BELTS WERE SEPARATING. TREAD 6/32, WITH 21,203 MILES!! KUMHO SOLUS KH16 225 55R19. STILL IN WARRANTY, NO ONE WILL DO WARRANTY WORK FOR KUMHO!!! TOO DANGEROUS TO DRIVE. *TR

BOUGHT DODGE JOURNEY 2011 R/T IN FEB IF THIS YEAR(2013). TRUCK CURRENTLY HAS 29,000 MILES ON AND NOW STEERING WHEEL SHAKES RAPIDLY WHEN BRAKING. VERY SCARY WHEN ON PARKWAY DRIVING 50-65 MILES PER HOUR WHEN YOU HAVE 2 YOUNG CHILDREN IN THE VEHICLE. GOT A CARFAX ON VEHICLE AND FOUND OUT THAT IT HAS HAD ROTORS AND BRAKES REPLACED OR REPAIRED AT LEAST 3 TIMES STARTING AT 2,400 MILES. I THINK THAT IT TOTALLY UNCALLED FOR AND IT SOUNDS REALLY UNSAFE FOR ME AND MY CHILDREN. TO HAVE TO REPLACE THEM 4 TIMES BEFORE IT EVEN HITS 30,000 MILES. I THINK THERE IS A PROBLEM HERE. SO NOT ONLY DO I HAVE TO PAY FOR THEM TO BE REPLACED TIME AND AGAIN BUT TO PUT MY FAMILY AT RISK. THE MANUFACTURER SHOULD DEF BE RESPONSIBLE AND LIABLE FOR THIS PROBLEM. *TR

MY 2011 DODGE JOURNEY STEERING WHEEL SHAKES QUITE HARD WHEN BRAKING AND PULLS TO THE RIGHT. TOOK CAR TO DEALER AND WAS TOLD THAT THE BRAKE ROTORS WERE WARPED. THE CAR ONLY HAS 14,000 MILES AND DEALERS SAID BRAKES WERE LIKE NEW. THIS WOULD APPEAR TO BE PREMATURE TO ME AS WELL AS A SAFETY ISSUE. THIS IS NOT COVERED BY WARRANTY. *TR

I HAVE HAD NOTHING BUT PROBLEMS WITH MY JOURNEY. BEFORE 2500 ROTORS HAD TO BE REPLACED AROUND 30K MILES TRANSMISSION REBUILT NOW AT 53K MILES THE TRANSMISSION IS BEING REBUILT AGAIN! THIS LAST TIME IT OCCURRED WITH MY CHILDREN IN THE CAR ON THE WAY TO DAYCARE. MY CAR WOULD NOT GET INTO GEAR AS I WAS DRIVING IT FEEL OUT OF GEAR AND WOULD NOT ACCELERATE WITH MY FOOT ON THE GAS. NOT TO MENTION MY CAR WOULD NOT EVEN GO INTO PARK! WHEN MY CAR WAS IN PARK THE CAR WOULD DRIFT BACKWARDS. KEEP IN MIND THIS WAS HAPPENING ON A BUSY HIGHWAY WITH 2 YOUNG CHILDREN!! I AM SO DISAPPOINTED. FOR HAVING A BRAND NEW CAR THIS HAS DONE NOTHING BUT STRESS ME OUT. BEFORE WE PURCHASED OUR JOURNEY WE PURCHASED A BRAND NEW CALIBER AND HAD IT FOR 2 YEARS AND NEVER HAD ANY ISSUE! I AM WONDERING WHAT CAN BE DONE. *TR

MY JOURNEY IS LESS THAN 2 YEARS OLD WITH 18,500 MILES. ROTORS ARE ALREADY WARPED (CAR SHAKES VIOLENTLY UPON BRAKING AT ALL SPEEDS). DODGE STATES THAT BRAKES ARE ONLY COVERED UNDER THEIR WARRANTY UP TO 12,000 MILES. INTERNET SITES ARE FILLED WITH COMPLAINTS ABOUT SIMILAR PROBLEMS IN 2009-2010 JOURNEYS AND DODGE ENDED UP EXTENDING WARRANTEES FOR THOSE YEARS AS A RESULT. DODGE CLAIMS TO HAVE ADDRESSED BRAKE ISSUES WITH THE 2011 REDESIGN BUT CLEARLY THE PROBLEM REMAINS. THEY NEED TO STAND BEHIND THEIR PRODUCT, AND DO THE RIGHT THING BY EXTENDING THE BRAKE WARRANTY ON 2011'S AS WELL. *TR

MY STEERING WHEEL WAS SHAKING WHEN I BRAKE, THIS IS DUE TO SUB PAR ROTORS. THERE ARE MANY OTHERS WITH THIS SAME PROBLEM, AND CHRYSLER RECALLED THE 2010 JOURNEY'S FOR THE SAME ISSUE, BUT REFUSE TO TAKE RESPONSIBILITY FOR THE 2011'S BECAUSE, ACCORDING TO THEIR CUSTOMER CARE REP, NOT ENOUGH PEOPLE HAVE COMPLAINED YET. MY VEHICLE HAD UNDER 31,000 MILES WHEN THIS NEEDED TO BE FIXED. ROTORS SHOULD AND DO LAST MUCH LONGER THEN 3 YEARS AND 31,000 MILES. I HAVE JUST HAD THE ROTORS REPAIRED AT MY OWN EXPENSE, $300.00 FOR THE FRONT ROTORS. CHRYSLER SHOULD REIMBURSE ME FOR THIS EXPENSE. *TR

PURCHASED 3/26/13 EXPERIENCING PROBLEMS W/DODGE JOURNEY..MY 1ST CALL TO FORD3-27-13@ 4:11PM .IT CONT. ON SEVERAL OCCASIONS.4/23/13 [XXX] @ DODGE STATED CYLINDER HEAD HAD MISFIRE BUT NOT BAD ENOUGH TO SIGNAL LIGHT. REC'D CALL FROM [XXX] @FORD TO COME& CHOOSE ANOTHER CAR. 4-13-13, I STOPPED LOOKING AFTER 3RD-4TH CAR WHEN [XXX] STATED TO ME &GILBERT W DODGE CALLED &STATED WILL FIX DODGE. [XXX] ASKED ME GIVE FORD2WKS 5-7-13 TO FIX THE PROBLEM.4/24/13@ 4:30PM CAR WAS P/U FROM DODGE. 5-2-13 [XXX] N STATES HE WAS UNDER IMPRESSION ISSUE WAS TAKEN CARE OF.5/7/13 MESS. FROM [XXX] STATES "WORKING NEW LOAN TO PUT ME IN ANOTHER CAR, 5/8/13 CAR STOPPED @3:33PM TOW VEHICLE DIRECTLY TO DODGE. [XXX] KNEW ALL THAT I'VE BEEN THRU .ALL HE SAID "I AM SORRY BUT NO COOLING OFF PERIOD>DON'T WANT CAR TOO MANY PROBLEMS & I'VE BEEN HERE TOO MANY TIMES.I ASKED FOR RENTAL TOLD BY [XXX] NO BECAUSE I WASN'T KEEPING CAR.I ASKED MARK [XXX]& [XXX] IF YOUR WIFE WAS HAVING THIS PROBLEMS, WHAT WOULD YOU DO? NO ONE ANSWERED. DODGE- FOUND DEAD BATTERY& MISFIRE ON CYLINDER1,2,3,5 HEADS ONDODGE. [XXX] DID LEAK DOWN TEST.5-14-13@ 12:19PM,[XXX] STATES BOTH CYLINDER HEADS NEEDED REPLACED BE READY BY 5/17/2003. MY JOB& FAMILY IS VERY IMPORTANT TO ME. ALL OF WHAT I HAVE BEEN EXPERIENCING FORD HAS CAUSED ME TO HAVE REPEATEDLY MIGRAINES&PROLONG BACK PAIN THROUGH STRESS. I AM REQUESTING TO CLOSE CONTRACT ON DODGE JOURNEY. PLEASE REFUND $4000.00 BACK,W/ VEHICLE TAGS & LIC. PLATES FEES. ON 5/22/13DODGE [XXX] G STATES CAR SHOULD BE READY 5/24/2013.STATED A VALVE HAD FAILED & STATES PARTS WILL BE RE-MANUFACTURED PARTS. 5/24/2013@ 645P I WENT TO FORD TO GET MY CAR. CHECK BATTERY SENSOR, OIL CHANGE CAME ON.LEFT CAR NEED ALTERNATOR.5/29/2013 CAR IS NOW READY.THE PROBLEMS CAR HAS NEVER BEEN DISCLOSED TO ME,& HAS BEEN GIVEN TO ME TO DRIVE UNSAFE FOR MY DAUGHTER AND I. I AM AFRAID TO DRIVE THIS CAR, WHAT'S NEXT TO HAPPEN? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS CAR SHAKES VERY BAD WHEN COMING TO A STOP AND MY CYLINDER HEADS ARE MISS FIRING 2 OR 3 AT A TIME THEY MISS FIRED TO THE POINT DODGE DOESN'T KNOW WHICH ONE IT IS SO THEY WANT TO REPLACE THE MAIN HEAD. *TR

WHILE DRIVING AT HIGHWAY SPEEDS THE CAR SHIMMIED AND CAME TO AN ABRUPT STOP WITHOUT EVER APPLYING THE BRAKES. FELT BRAKES LOCK AND HEARD TIRES SKID SHORTLY AFTER A LOUD THUD UNDER THE CAR STEERING WHEEL FELT AS THOUGH THE BRAKES HAD BEEN SLAMMED TO AVOID A CRASH WITH NO WARNING AT ALL. THIS HAS HAPPENED TWICE IN A MONTHS TIME WITH NO ENGINE LIGHTS OR WARNINGS. *TR

SNOW STORM AND THE AWD WOULDN'T WORK ..TOOK IT IN AND IT HAS HAD THREE DIAGNOSTICS RUN ON IT AND AS OF 1/10/2013 IT STILL WILLNOT WORK .I HAVE BEEN SENT OUT IN THIS VEHICLE IN SNOW STORMS COLD WEATHER WITH REGARDS FROM THE SHOP THAT THEY DIDN'T KNOW WHAT WAS WRONG WITH THIS VEHICLE THAT I WOULD HAVE TO BRING IT BACK IN .THIS DODGE HAS NO TRACTION WITHOUT THE AWD .TO DATE ALL I GET TOLD IS I WILL HAVE TO BRING IT IN FOR A DIAGNOSTICS RUN. I AM DRIVING A VERY DANGEROUS VEHICLE ON SNOW AND ICE 30 MILES TO HAVE THEM NOT FIX THE PROBLEM .AS FAR AS I CAN SEE THEY GOT THERE MONEY AND ITS MY PROBLEM NOW .WARRANTIES OR NOT I'M NOT GETTING WHAT I PAID FOR AND ITS A DANGER TO DRIVE . *TR

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHEN DRIVING 30 MPH OR LOWER, THE VEHICLE WOULD VEER OUT OF LANE WHEN ATETMPTING TO ACCELERATE. THE FAILURE WAS EXPERIENCE ONLY WHEN THE ACCELERATION WAS INCREASED. THE DEALER TEST DROVE THE VEHICLE AND WAS ABLE TO DUPLICATE THE FAILURE BUT ADVISED THE CONTACT THAT THE VEHICLE WAS PERFORMING NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 14,000.

I WAS DRIVING ON THE HIGHWAY AT 60MPH, I WENT TO PASS A CAR AND PRESSED THE ACCELERATOR PEDAL AND THE PLASTIC PEDAL BROKE OFF JUST AFTER THE PIVOT POINT. I HAD TO CROSS 3 LANES OF TRAFFIC THAT WERE TRAVELING AT HIGHWAY SPEEDS (65-75), ALL WHILE MY SPEED WAS RAPIDLY DECREASING, TO GET TO THE SHOULDER OF THE ROAD. *TR

I WAS INVOLVED IN A VEHICULAR ACCIDENT ON MONDAY, 10/01/2012 IN A 2011 DODGE JOURNEY. I HAVE HAD SEVERAL MINOR ISSUES WITH THE VEHICLE STARTING WITH THE DRIVERS SEAT FAILING TO OPERATE WITHTHE ELECTRIC CONTROLS, THE GLOVE BOX DEFECT, THE COVERS ON THE FLOOR BOLTS ESPECIALLY ON THE DRIVERS SIDE SLIP OFF. *TR

ISSUES WITH BRAKES ON 2011 DODGE JOURNEY. RECENTLY BRAKES STARTED SQUEAKING AND SOUNDED LIKE METAL GRINDING COMING FROM THE FRONT OF THE VEHICLE. JUST RECENTLY TOOK THE VEHICLE TO DODGE DEALERSHIP ASKING THAT THEY LOOK OVER THE BRAKES, I WAS INFORMED THAT THEY ARE NO LONGER COVERED BY WARRANTY AND WILL BE AT MY EXPENSE IF ANYTHING NEEDS TO BE REPLACED. GOT A CALL A SHORT TIME LATER AND THEY SAID THAT UPON VISUAL INSPECTION THEY COULD NOT FIND ANY PROBLEMS WITH THE BRAKES. I WAS TOLD THAT THERE COULD HAVE BEEN A ROCK OR SOMETHING STUCK IN THE BRAKING SYSTEM. PROBLEM STILL PERSISTS ALTHOUGH IT IS INTERMITTENT AND USUALLY ONLY HAPPENS AT SLOWER SPEEDS WE STILL QUESTION THE SAFETY OF THE VEHICLE AND THE PROPER FUNCTIONALITY OF THE BRAKING SYSTEM.VEHICLE CURRENTLY HAS JUST OVER 24000 MILES PROBLEM STARTED SOMEWHERE AROUND 20000 MILES. *TR

WHEN DRIVING THIS VEHICLE AT HIGHWAY SPEEDS, WHEN YOU HAVE TO PUSH THE BRAKES THERE WAS A PRETTY SEVERE VIBRATION. THE VIBRATION AT TIMES WAS ALMOST BAD ENOUGH TO MAKE YOU LOSE CONTROL DEPENDING ON SPEED AND HOW HARD YOU HAVE TO APPLY THE BRAKES. WHEN I ASKED THE DEALERSHIP ABOUT THIS ON MORE THAN ONE OCCASION THEY TOLD ME THAT THIS WAS A KNOWN PROBLEM WITH 2009 - 2011 MODEL YEARS BUT THERE WAS NO RECALL. THEN AT 37,000 MILES I HAD TO TAKE MY CAR IN FOR BRAKE NOISE AND THEY TOLD ME THAT ALL OF MY BRAKES WERE BAD AND THAT THE ROTORS WERE WORN UNEVENLY AND NEEDED REPLACED. I SAID THERE IS NO WAY THAT A 37,000 MILE CAR SHOULD HAVE THAT BAD OF BRAKES AND I REMINDED THEM OF THE PREVIOUS COMPLAINTS. IT DID NO GOOD AND I HAD TO PAY $700. IF YOU READ ONLINE THERE ARE MANY COMPLAINTS LIKE MINE AND WITH THE ISSUE BEING SOMETHING AS IMPORTANT AS BRAKES, THIS SHOULD BE TAKEN SERIOUSLY.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE LIFTING THE VEHICLE USING THE PROVIDED JACK (SERIAL NUMBER: D4756386AB) THE ARM OF THE JACK BENT, CAUSING IT TO SLIDE FROM UNDER THE VEHICLE WHILE LIFTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 18,064.

SEVERAL TIMES OVER THE PAST 2 YEARS THE TOUCH SCREEN COMPUTER SYSTEM HAS SHUT DOWN AND REBOOTED WHILE DRIVING, TWICE WHILE DRIVING ON RESIDENTIAL STREETS AT 25 MPH AND AT LEAST ONCE ON THE HIGHWAY. ADDITIONALLY THE CRUISE CONTROL HAS ONLY INTERMITTENTLY WORKED. I HAVE TAKEN IT TO TWO DIFFERENT DEALERS MORE THAN FIVE TIMES TO HAVE IT CHECKED, EVERY TIME THEY UPDATE THE SOFTWARE, AND CHANGE EITHER THE CRUISE CONTROL MODULE OR THE CLOCK SPRING. NOTHING HAS FIXED THIS PROBLEM. DEALER HAS STATED THEY WILL CONTACT CHRYSLER BUT NO INFORMATION IS PASSED BACK TO ME - IF THEY EVEN CALLED, PROBABLY SAID IT TO GET ME TO LEAVE. *TR

THE VEHICLE WAS PURCHASED NEW APPROXIMATELY 1 YEAR AGO AND NOW, AFTER ONLY 13,385 MILES, THE FRONT BRAKE ROTORS NEEDED TO BE REPLACED DUE TO WARPING. *TR

BRAKES REPLACED AT 12,000 MILES WE BOUGHT THE CAR AT 15,000 MILES BRAKES SHAKING THE CAR AT 25,000 MILES AND REPLACED AT 27,000 BRAKES STARTED TO SHAKE AT 40,000 MILES AND I CALLED THE DEALERSHIP AND THEY SAID THE ONLY FILE THAT THE BRAKES WERE REPLACED WERE AT THE 12,000 MILE POINT WHICH MEANS THEY KEPT THE 27,000 MILES OFF THE BOOK. BRAKES HAVE BEEN SHAKING FOR SOME TIME NOW AND WE ARE REPLACING AGAIN AT 50,000. *TR

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, HE BEGAN TO ENGAGE THE BRAKES AND THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND STATED THAT THE CALIPERS WERE TOO SMALL AND IT WOULD HEAT UP THE ROTORS. AS A RESULT, THE CALIPERS AND ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 2000.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE ESC AND THROTTLE CONTROL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE BEGAN TO SHAKE CONTINUOUSLY AND UPON ENGAGING THE ACCELERATOR PEDAL THERE WAS NO RESPONSE. THE WARNING INDICATORS REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS MANEUVER TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF AND RESTATED. THE VEHICLE RESUMED WITH THE WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. THE FIRST OCCURRENCE, THE COMPUTER SOFTWARE WAS UPDATED. THE MOST RECENT FAILURE THE VEHICLE HAD NOT BEEN REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 14,000. ..UPDATED 09/24/12 *BF THE CONSUMER STATED AFTER SHE TOOK HER VEHICLE TO THE DEALER THE FIRST TIME IN MAY 2012, THE DEALERSHIP REPLACED THE PCM IN ORDER TO FIX THE PROBLEM. HOWEVER, THE SAME PROBLEM HAPPENED AGAIN IN SEPTEMBER 2012. IN TOTAL, THE PROBLEM HAPPENED FOUR DIFFERENT TIMES. ALL OF THE SAME INDICATOR LIGHTS ILLUMINATED, THEN THE VEHICLE STARTED JERKING, AND SHE COULD NO LONGER ACCELERATE. SHE HAD TO COAST TO THE SIDE OF THE ROAD, TURNED OFF THE VEHICLE, THEN TURNED IT BACK ON AGAIN; WHERE SHE WAS ABLE TO DRIVE HOME. SHE TOOK THE VEHICLE TO THE DEALER, WHERE THEY EXPLAINED TO HER, THEY DIDN'T HAVE A SOLUTION TO THE PROBLEM SHE WAS EXPERIENCING.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 50 MPH WHEN THE BRAKES WERE DEPRESSED AND THE STEERING WHEEL STARTED TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 28,000.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT WAS TRAVELING 55 TO 60 MPH WHEN THE ENGINE STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AFTER THE FAILURE. THE VEHICLE RESTARTED AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE MANUFACTURER WAS ALSO CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000 AND THE CURRENT MILEAGE WAS 17,500.

I HAVE HAD PROBLEMS WITH MY BRAKES, THEY WERE REPLACED 3 TIMES NOW AND I ONLY HAVE 17,200 MILES ON THE CAR. I HAVE ALL SERVES RECORDS PLEASE HELP ME THANK YOU *TR

WE BOUGHT OUT DODGE JOURNEY NEW WITH 26 MILES ON IT IN NOV. 2011. I WOULD SAY AT AROUND 5,000 MILES WE STARTED HEARING A LOUD SQUEALING FROM THE FRONT BRAKES AND A LITTLE BIT OF VIBRATION IN THE STEERING WHEEL. SO ON OUR NEXT SERVICE DATE ON 4/3/12 WITH 6,746 MILES ON IT WE ASKED THEM TO CHECK THE BRAKES OUT. THEY TOLD US MAYBE A ROCK OR SOMETHING BUT THEY DID NOT SEE ANYTHING PHYSICALLY WRONG WITH THE BRAKES. SO WE DROVE IT WITH THE BRAKES SQUEALING GETTING WORSE FOR A FEW MONTHS. WE TOOK A ROAD TRIP AND WENT TO HIT THE BRAKES AND THERE WAS ALMOST NO BRAKE AND A VIOLENT SHAKING TO THE WHEEL. THE VERY NEXT DAY ON 7/18/12 WE TOOK IT TO THE DEALER AGAIN AND AGAIN WE GOT THE SAME ANSWER. KNOWING HOW THE BRAKES DID NOT WORK AND WAS PUTTING MY FAMILY IN DANGER I TOLD THEM THERE WAS SOMETHING WRONG WITH THE BRAKES TO FIX THEM. ABOUT AN HOUR LATER I GOT A PHONE CALL STATING THAT THEY WERE GOING TO BE REPLACING THE FRONT BRAKES AND ROTORS AND THAT I WAS JUST INSIDE MY 12,000 MILE WARRANTY WITH 11582 MILES ON OUR JOURNEY. SINCE THEY HAVE REPLACED THE BRAKES AND ROTORS WE ARE STARTING TO GET NOISES ON AND OFF AGAIN AND THIS TIME WE HEARD A LOUD POPPING SOUND FROM THE BRAKES. WE TOOK IT TO THE DEALER AGAIN AND AGAIN NOTHING WRONG WITH THE BRAKES. BECAUSE OF WHAT HAPPENED LAST TIME I TOOK IT TO AN OUTSIDE MECHANIC TO VISUALLY LOOK AT THE BRAKES AND CONFIRMED THE BRAKES WERE ONCE AGAIN WITH LESS THAN 3000 MILES ON THEM DIGGING INTO THE ROTORS, AND THE ROTORS ARE BLUE FROM GETTING TO HOT WHICH CAN CAUSE PREMATURE BRAKE WEAR AND FAILURE. WE HAVE HAD IT TO TWO DIFFERENT DEALERS TRYING TO GET THE PROBLEM FIXED BEFORE MY FAMILY OR SOMEONE ELSE GETS SERIOUSLY HURT. WE KEEP GETTING THE SAME ANSWER WE CAN NOT DUPLICATE THE NOISE AND WE PHYSICALLY SEE NOTHING WRONG. *TR

AT APPROXIMATELY 18000 MILES, AND LESS THAN 9 MONTHS OLD, MY 2011 DODGE JOURNEY, BEGAN TO SHAKE VIOLENTLY (STEERING WHEEL) WHEN I SLOWED DOWN. AT FIRST, IT BEGAN AT APPROX 50 MILES AN HOUR, AND WAS NOTICEABLE GOING DOWN SMALL HILLS. IT HAS PROGRESSIVELY BECOME WORSE; VIOLENTLY SHAKING ANYWHERE FROM 40-60 MILES, WITH THE STEERING WHEEL SHAKING SO HARD IT BECOMES DIFFICULT TO MANAGE. I TOOK IT TO THE DEALER ON 3/26, AND WAS INFORMED THE BRAKES AND ROTERS WARRRANTY WAS ONLY TO 12000 MILES. I HAVE FIVE CHILDREN AND I AM ON THE ROAD A LOT, AND IT IS SCARY FOR THE CAR TO SHAKE SO VIOLENTLY. I PURCHASED THIS CAR BRAND NEW, AND TO HAVE IT FAIL SO EARLY IS VERY UPSETTING. I UNDERSTAND THERE WERE ISSUES WITH THE 2009-2010 JOURNEYS AS WELL, BUT WAS ASSURED BY THE SALES TEAM AT DODGE THAT IT HAD BEEN ADDRESSED AND RESOLVED AND WOULD NOT BE AN ISSUE WITH THE 2011 MODELS. *TR

HAVE TAKEN VEHICLE TO DEALER 4 TIMES FOR GRINDING SOUND WHEN BRAKING. HAVE BEEN TOLD IT COULD NOT BE REPLICATED. TOLD ROTOR AND PADS ARE GOOD. LOOKING AT PREVIOUS COMPLAINTS, REALIZED DEALER IS PLAYING A GAME ( AFTER 12000MILES) ROTORS NOT COVERED. I PRESENTLY HAVE 11000 MILES. GREAT BUSINESS PRACTICE BY DODGE. *TR

2011 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE TIRES *TGW THE CONSUMER STATED THE DEALER HAD VERY LITTLE INFORMATION ABOUT THE SAFETY OF THE TIRES ON THE HIS/HER VEHICLE. (KUMHO SOLUS TIRES). *JB

I WAS GETTING NOISE FROM THE BRAKES AND A SLIGHT VIBRATION AT HIGHWAY SPEEDS, 50 MPH OR HIGHER. PER DEALER DIAGNOSIS FRONT AND REAR ROTORS NEEDED TO BE TURNED, BUT THE BRAKE PADS ARE FINE, THEY TURNED THE ROTORS. ABOUT APRIL OR MAY I BEGAN TO FEEL THE SLIGHT VIBRATION AGAIN WHEN DRIVING AT SPEEDS ABOVE 50 MPH. I FORGOT TO TELL THE DEALERSHIP IN APRIL WHEN I HAD MY OIL CHANGED. I WAITED UNTIL THE NEXT OIL CHANGE BUT BY THIS TIME I HAD 13,000+ MILES ON IT. I WAS ADVISED MY FRONT ROTORS NEEDED REPLACING AND THAT I WAS OUT OF THE 12 MONTH/12,000 MILE WARRANTY AND I WOULD HAVE TO PAY A $50 DEDUCTIBLE TO HAVE PADS AND ROTORS REPLACED, ALTHOUGH AGAIN THE PADS WERE NOT WORN. I PAID RELUCTANTLY, BUT I NEEDED MY VEHICLE WORKING PROPERLY AS I WAS PLANNING TO TAKE A "JOURNEY" IN IT. NOW I HAVE ABOUT 17,000 MILES AND THE PULSATION AND NOISE IS BACK. THE DIAGNOSIS IS THE REAR ROTORS NOW NEED REPLACING BUT AGAIN THE PAD WEAR IS OK. THE DEALER AND CHRYSLER LLC ARE NOW TELLING ME AGAIN I AM OUT OF WARRANTY AND HAVE TO PAY A $50 DEDUCTIBLE TO REPLACE THE REAR ROTORS AND PADS BECAUSE IF YOU REPLACE ROTORS YOU SHOULD ALSO REPLACE PADS. I HAVE NOTICED MANY OTHER COMPLAINTS FOR DODGE JOURNEY OWNERS FROM 2009-PRESENT ABOUT BRAKES AND ROTORS. I STRONGLY BELIEVE THIS IS A SAFETY ISSUE AND THE ROTORS AT LEAST NEED TO BE RECALLED. I HAVE AN 11 YEAR OLD CHILD AND I AM NOW EXPECTING ANOTHER. DO NOT WANT TO DRIVE A VEHICLE WHERE I CONSTANTLY HAVE TO REPLACE ROTORS EVERY 5000 MILES ON THE FRONT AND 15,000 ON THE REAR. THIS IS NOT NORMAL FOR ANY VEHICLE NEW OR USED THAT I HAVE OWNED, INCLUDING OTHER SPORT UTILITY VEHICLES OF THIS SIZE. *TR

EXCESSIVE BRAKE WEAR CAUSING WARPED ROTORS AND PAD REPLACEMENT EVERY SEVERAL THOUSAND MILES. BEGAN SHORTLY AFTER TAKING DELIVERY OF THIS VEHICLE NEW AND HAS CONTINUED SINCE. VEHICLE NOW HAS 80K MILES ON IT....PROBABLY HAD IN FOR BRAKE WORK SERVICE 10 TIMES COSTING THOUSANDS.

NOT TO LONG AFTER I BOUGHT MY JOURNEY 2011, I CAN HEAR A LOUD WHINE WHEN I TURN MY CAR ON. IT KEEPS WHINING UNTIL I'M DRIVING AWAY. IS IT DOING DAMAGE? SINCE I BOUGHT MY JOURNEY, I HAVE BEEN VERY PLEASED WITH IT AND WOULD, EVEN WITH THE PROBLEMS OF THE WHINING AND THE HUGE POWER STEERING FLUID LOSE, THAT FOR SOME REASON MY SPECIFIC CAR IS NOT INCLUDED IN THE RECALL, REMAIN A HUGE FAN.

SINCE I PURCHASED THIS VEHICLE IN SEPTEMBER OF 2011 I'VE HAD PROBLEMS FROM THE RADIO NOT WORKING, POWER OUTLETS NOT WORKING, BAD CYLINDER HEADS, HAVE RANDOM LOSS OF ACCELERATION, BAD GAS TANK AND FUEL PUMP. ACCORDING TO THE TECHNICIAN AT THE DEALER THE JOURNEY HAS A PROBLEM WITH THE CYLINDER GOING BED WITHIN THE FIRST YEAR. THE FUEL PUMP HAD TO BE REPLACED TWICE. THE FIRST TIME THEY REPLACED IT I BROKE DOWN IN THE MIDDLE OF THE FREEWAY 3 DAYS LATER WITH MY FAMILY IN THE VEHICLE. THE BRAKES AND STEERING WHEEL LOCKED UP AND THE VEHICLE SHUTOFF. I WAS A SITTING DUCK WAITING TO BE HIT BE ONCOMING VEHICLES. I HAD THE VEHICLE TOWED BACK TO THE DEALER AND 3 DAYS LATER I'M TOLD THAT THE VEHICLE IS FIXED BUT I NEED TO REPLACE THE BRAKES BECAUSE THEY WERE AT 0%. FIRST OF ALL I JUST HAD TO REPLACE THE TIRES 2 MONTHS PRIOR AND MY BRAKES WERE FINE NOW I HAVE NO BRAKES AT ALL. SECONDLY THEY SAID THEY ROAD TESTED THE VEHICLE THE FIRST TIME THEY SHOULD HAVE FIXED THE ISSUE BUT YET THEY DIDN'T TELL ME I NEEDED NEW BRAKES. I COULDN'T FUEL MY VEHICLE TO FULL. IT GENERALLY STOP AROUND 3/4. THEY HAVE REPLACED EVERYTHING THERE IS TO REPLACE AND THE CAR STILL DOESN'T WORK. AFTER THE SECOND TIME THE FUEL PUMP WAS REPLACED I WAS TOLD MY VEHICLE WAS FIXED I PICKED IT UP AND IT WAS WORSE THAN WHEN I DROP IT OFF. THE VEHICLE WAS MAKING LOUD NOISES, VIBRATING, AND I STILL COULDN'T TELL HOW MUCH GAS WAS IN THE TANK. ON TOP OF ALL OF THAT THEY TRIED TO CHARGE ME 20 DOLLARS FOR GAS AND WHEN I REFUSED TO PAY THEY TOOK THE GAS OUT THE VEHICLE AND LEFT IT ON THE LINE NEXT TO THE E. I HAD ENOUGH GAS TO MAKE IT TO THE GAS STATION. NEEDLESS TO SAY I'M STILL WITHOUT A VEHICLE. *TR

I LIVE AND BOUGHT THE CAR IN GUADALAJARA, MEXICO. BUT SINCE IT IS ESSENTIALLY THE SAME AS THOSE SOLD IN THE USA, AND OTHER COUNTRIES I HOPE MY EXPERIENCE WITH THE CAR PROBLEM I AM DESCRIBING BELOW, HELPS OTHER OWNERS.ONLY A FEW MONTHS AFTER WE BOUGHT A BRAND NEW 2011 DODGE JOURNEY NOTICED A STRONG STEERING WHEEL VIBRATION WHEN BRAKING FROM ANY SPEED. CAR STOPPED OK, BUT ANNOYING AND FELT UNSAFE. TOOK TO DEALER, THEY FOUND A WARPED LEFT FRONT ROTOR AND PREMATURELY WORN FRONT PADS, HAD TO FIX ON MY EXPENSE. AFTER ONLY 5000 OR SO MORE MILES SAME FAILURE AGAIN, THIS TIME TOOK CAR TO A SPECIALIZED BRAKES SHOP, THEY AGAIN FOUND WARPED ROTOR (REPLACED NEW), WORN PADS, ETC. AGAIN AFTER ANOTHER 6K MILES, SAME FAILURE. TOOK THE CAR TO THE SAME BRAKE SHOP. THEY WERE SO PUZZLED BY THE REPEATING FAILURE AND LOW MILEAGE IN BETWEEN THAT THIS TIME THEY DID A VERY THOROUGH DISASSEMBLY AND INSPECTION OF THE BRAKES SYSTEM. THIS TIME THOUGH, WE SUCCESSFULLY FOUND THE ROOT CAUSE OF THE PROBLEM: WARPED AND WORN PINS WHERE THE CALIPERS SIT AND SLIDE TO GRIP THE PADS WHEN BRAKING. THIS, UNDER SOME CONDITIONS APPARENTLY CAUSED CALIPER TO "STICK" (DUE TO WARPING AND NOTICEABLE INDENTATION FROM EXCESSIVE WEAR), CAUSING SOME PERMANENT BRAKING ON ROTORS WITH OBVIOUS OVERHEATING, ROTOR WEAR, WARPING AND EXCESSIVE (AND NOTORIOUSLY UNEVEN) WEAR OF BRAKE PADS. SO, THE PINS WERE REPLACED ALONG WITH THE PADS AND ROTOR, I AM HAPPY TO SAY THAT AT LEAST IN MY CAR THIS COMPLETELY SOLVED THE PROBLEM FOR GOOD, THIS LAST TIME I HAD THE BRAKES SERVICED THE PADS LASTED OVER 14K MILES PRIOR TO REPLACEMENT AND NO VIBRATION WAS FELT AGAIN, (WE LIVE ON A HILLY AREA AND USE A LOT OF BRAKING DOWNHILL, SO 14K MILES PAD LIFE IS ACCEPTABLE AND COMPARABLE TO OTHER CARS WE OWNED). HOPE THIS HELPS THE HUNDREDS OF OWNERS EXPERIENCING THIS SAME PROBLEM AS SEEN IN MANY FORUMS OVER THE INTERNET. *TR