2011 Dodge Journey Complaint Log

WHILE DRIVING DOWN THE INTERSTATE AT APPROXIMETELY 65MPH MY DODGE JOURNEY SHUT OFF AND THEN RESTARTED AGAIN. LUCKILY I WAS ON A STRAIGHT AWAY AT THE TIME. WHILE RESEARCHING I FOUND OUT THAT OTHER JOURNEY'S FROM 2009-2010 HAVE HAD THE SAME ISSUE.

WHEN I START MY JOURNEY, THE POWER STEERING GOES OUT AND THERE IS A HUGE PUDDLE OF FLUID UNDER MY CAR. I'VE LOOKED ON LINE AND THE EXACT SAME PROBLEM IS HAPPENING AND BEING RECALLED, YET MY CAR HASN'T BEEN. I DON'T UNDERSTAND THAT IF THE LEAKING IS A SAFETY PROBLEM, WHY MY CAR IS NOT INCLUDED. THE LEAKING OCCURS IN EXTREME COLD WEATHER, WHICH IS WHAT WISCONSIN HAS BEEN HAVING. I HAVEN'T BEEN ABLE TO USE MY CAR FOR A MONTH, OR MORE, UNLESS I FILL IT UP WITH POWER STEERING FLUID EVERY TIME! MY JOURNEY HAS THE BLOCK HEATER THAT IS PART OF THE PROBLEM OF THE LEAKING, I GUESS. EITHER WAY, THE RECALL SHOULD INCLUDE ALL JOURNEYS WITH THIS SAME EXACT PROBLEM! WE HAVE USED ALL KINDS OF CLAMPS TO HOLD THE HOSE ON, BUT IT STILL HAPPENS. THIS ISN'T JUST A ONE DATE THAT THIS HAS HAPPENED, ITS BEEN 17 TIMES IN THE LAST TWO MONTHS, IF NOT MORE.

I BOUGHT IT ON OCTOBER 2011 AT THE SOUTH OF FLORIDA , SINCE THEN I HAD KEEPING AND DRIVING THE CAR AT THE SAME LOCATION, NEVER TRIED DRIVE IN LOW TEMPERATURES. BUT, IN JUNE 2016 I MOVED TO REGION WHERE THE WEATHER IS BETWEEN 20F OR -7C DURING WINTER. THEN THE TAIL LIGHT ON THE LIFT STOPPED WORKING, BUT IT WAS NOT BURNED AND NO PROBLEM WITH THE FUSES THE BATTERY WAS DYING FREQUENTLY. THIS WINTER THE REAR WIPER STOPPED WORKING TOO. NOW IT WAS TIME TO DISCOVER WHAT'S GOING ON . THUS, I FOUND BROKEN WIRES IN THE SLEEVE BETWEEN BODY AND LIFT GATE, WHERE THE WIRES NEED BE FLEXIBLE. I CAN CONFIRM AND CONCLUDING: THE WIRES INSTALLED AT THE CAR DO NOT SUPPORT TEMPERATURES BELLOW 20F OR -7C , IN THESE CONDITION THE WIRES CRACK AND BROKE AND CAUSING SHORT-CIRCUIT. THERE ARE DEFECTIVE WIRES INSTALLED IN THIS MAKE CAR CAUSING LOST OF POWER, SHORT-CIRCUIT AND LETTING THE CAR INSTABLE. MY CONCERN IS THE OTHERS DOORS MAY HAVE SAME DEFECTIVE WIRES. AND IT'S HAPPENIG IN ANY SITUATION, STATIONARY, IN MOTION, ON A CITY STREET OR A HIGHWAY, TURNING, SINCERELY

I BELIEVE THAT MAYBE THE LOCATION OF THE BATTERY HAS CAUSED OVERHEATING PROBLEMS THAT HAVE CAUSED THE VEHICLE NOT TO START. THE WHOLE CAR WILL TURN ON (AC, LIGHTS, RADIO) EXCEPT FOR THE ENGINE AND IT HAS LEFT MYSELF AND MY CHILDREN STRANDED IN EXTREME WEATHER CONDITIONS. THE CAR INTERMITTENTLY TURNS ON AND THIS HAS BEEN OCCURRING FOR ONE YEAR NOW. IT CAN TAKE ANYWHERE FROM 20 MINUTES TO 3 HOURS BEFORE THE CAR TURNS BACK ON.

REVERSE LIGHTS ARE INOP BECAUSE OF A BAD BACKUP SWITCH WHICH IS LOCATED ON OR IN THE TRANSMISSION.

POWER STEERING HOSE RUPTURED WHILE VEHICLE WAS PARKED AND RUNNING IN VERY COLD TEMP

FUEL LINE ON THE FUEL RAIL BLEW OUT HEARD POP THEN VEHICLE CAUGHT FIRE. WAS DRIVING SMELLED GAS DROVE HOME AS FAST AS POSSIBLE. GOT OUT OF CAR TO SEE FUEL POURING OUT OF DRIVER SIDE OF CAR UNDER HOOD. WENT IN HOUSE. GOT HUSBAND HE LET THE CAR COOL DOWN THEN LOOKED TO SEE WHERE IT WAS COMING FROM HEARD POP AND THEN FLAMES.

NO HEAT ON PASSENGER SIDE OF VEHICLE DEALER STATES HEATER CORE PLUGGED NEEDS REPLACING AT OVER $1000.

WHILE DRIVING THIS VEHICLE, SOMETIMES AT HIGHWAY SPEEDS, THE ENGINE WILL STALL. WHILE ALL INTERIOR ACCESSORIES STAY ENERGIZED, THE ENGINE DOES NOT ATTEMPT TO RESTART. THIS HAS HAPPENED DOZENS OF TIMES AND THE VEHICLE HAS BEEN TO THE DEALERSHIP FOR THIS ISSUE THREE DIFFERENT TIMES. THIS ISSUE DID NOT START OCCURRING UNTIL THE TOUCHSCREEN STOPPED WORKING AND THE DASH DISPLAY STARTED SHOWING IN GERMAN ALONG WITH THE VEHICLE NOT STARTING. I HAD IT TOWED INTO THE DEALER WHERE THEY HAD IT FOR TWO WEEKS. THEY REPLACED THE TELEMATICS GATEWAY CONTROL MODULE, SEVERAL RELAYS, AND THE BATTERY. AFTER THIS REPAIR IS WHEN THE ABOVE ISSUE STARTED HAPPENING. THIS IS OUTRIGHT DANGEROUS AND HAS LEFT MY WIFE (HER VEHICLE) STRANDED NOW THREE SEPARATE TIMES. I UNDERSTAND THE DEALER IS TRYING TO RECREATED THE ISSUE WHEN I TAKE IT TO THEM, BUT THEY HAVE NOT BEEN ABLE TO GET THE VEHICLE TO DO IT WHEN THEY HAVE IT IN THEIR POSSESSION. I HONESTLY BELIEVE THAT THEY ARE ONLY DRIVING THE VEHICLE AROUND THE BLOCK AND CALLING IT GOOD. THIS STALLING HAS HAPPENED ON CITY STREETS AND AT HIGHWAY SPEEDS. I JUST WANT MY WIFE AND CHILD TO BE SAFE AND I DON'T FEEL THAT IS THE CASE HERE. I WILL BE LOOKING TO TRADE VEHICLE IN IF THIS ISSUE CANNOT BE FIGURED OUT. I AM ALSO ANGRY THAT I AM PAYING ON A PIECE OF JUNK THAT SPENDS MORE TIME IN THE SHOP THAN BEING DRIVEN.

WHILE DRIVING ON THE HIGHWAY THE CAR JUST SHUT OFF HAS DONE THIS MULTIPLE TIMES WITH NO CHECK ENGINE LIGHTS AT ALL.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE VEHICLE BEGAN TO LOSE POWER AND VARIOUS INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO CHARGED THE BATTERY AND THE VEHICLE RESUMED NORMAL OPERATION. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 64,600. UPDATED 06/21/17*LJ *AS

ELECTRIC:MY LIGHTS KEEP GOING OUT SINCE PURCHASE UNDER 1YR..,REPLACE FUSES 4TIMES IN 6MTHS..MY TRUCK LOCKED UP WITH IGNITION START KEY REMOTE IN CAR AN ALMOST LOCKED MY SON 6YR. OLD IN CAR...HAD TO CALL AAA FOR LOCKOUT SERVICE SAFETY CONCERN AND DODGE DID SAFETY CHECK AN STATED NO CONCERNS...,ALSO STOCKTON NISSAN PURCHASED ALL 4NEW TIRES AN DID BRAKES AN DRUMS UNDER WARRANTY OF SAFETY FROM PURCHASE AN BOTH WENT BAD UNDER 5MTHS OF WORK ORDER HISTORY AN THEY REFUSE TO DO ANY CHECKS ON THIS VEHICLE,..MY PASSENGER TIRE SPLIT, AND RIGHT NOW WHEN I DRIVE THERE'S A LOUD,SQUEAKY NOISE WITH VIBRATION WHEN HITTING BRAKES WHILE DRIVING...STOCKTON DODGE WANTED TO CHARGE ME 480$ JUST TO DIAGNOSE RECOMMEND I TAKE BACK TO PURCHASE DEALER(STOCKTON NISSAN) AND THEY SHOULD SEND IT TO DODGE BUT LISA, AND AMANDA MATHEWS WOULD NOT TAKE THE VEHICLE AT NISSAN...STATED GARY BISHOP SAYS DO NOT TAKE THIS VEHICLE FOR ANY REASON...I DON'T UNDERSTAND WHY IF I PAY FOR EXTENDED WARRANTY COVERAGE OVER $3000 TO STOCKTON NISSAN AND THEY WERE THE ONES WHO SUPPOSEDLY DID THE WORK THAT'S UNSATISFACTORY AN CAUSE DEFECTS AN SAFETY ISSUES AN CONCERNS...I ALSO CALLED NISSAN CORP/LITHIA AND WAS TOLD ABOUT LITHIA/NISSAN&FIRST EXTENDED WARRANTY COVERAGE POLICIES IN MIDDLE OF A BIG CHANGE SO IT LIMITED MY VEHICLE BEING REPAIRED OVER 130???MILES OF HOME RANGE AN I'M A PARTIAL PARAPLEGIC..ALSO STOCKTON SOLD ME THIS VEHICLE AN EXTENDED WARRANTY KNOWING MY DISABILITY AN SAFETY CONCERNS FOR MYSELF AN 5YOUNG KIDS.. THIS IS UNACCEPTABLE AN UNSAFE FOR ANY DEALERSHIP WITH PURCHASE OF A VEHICLE AND IN COMPLAINT OF SAFETY CONCERNS REPEATEDLY AN FOR THE CUSTOMER TO BE PROLONGED STATING THEY CAN TRADE IT BACK BUT WANNA DO IT AS ANOTHER PURCHASE WITH MORE $$ DOWN ,CREDIT CHECK AGAIN, AN SAME PROCESS AS NEW PURCHASE..STOCKTON NISSAN WITH HELD INFORMATION VIABLE FROM THE EXTENDED WARRANTY PURCHASE CONTRACT DUE TO CHANGES..

MY WIFE WAS DRIVING OUR 2011 DODGE JOURNEY TO WORK ON CITY STREETS THE STEERING SUDDENLY BECAME VERY STIFF. HARD TO TURN. LOOKING AT THE POWER STEERING FLUID RESERVOIR IT WAS EMPTY AND FLUID STILL DRIPPING OUT FROM UNDER THE CAR NEAR THE PASSENGER SIDE DOOR. AFTER TOWING THE CAR TO DEALERSHIP AND A $1000 REPAIR BILL PROBLEM FIXED. I WAS TOLD THE POWER STEERING HOSE HAD RUPTURED AND HAD TO REPLACE THE PUMP AS IT HAD RUN DRY. DODGE SAYS RECALL S08 DOES NOT APPLY AS THIS MODEL DOES NOT HAVE A BLOCK HEATER. (WHAT WOULD THAT HAVE TO DO WITH THE POWER STEERING?) I NOTICED LATER ON THE SAME CITY STREET WHERE I HAD TRAVELED A LARGE RAINBOW OIL SLICK. MAY HAVE BEEN WHERE THE LINE RUPTURED.

VISIBILITY OBSTRUCTION: THE HEATER HAS SLOWLY BEEN LOSING HEAT AND IS ONLY BLOWING COLD AIR. VISIBILITY IS SEVERELY OBSTRUCTED DUE TO THE DEFROST SYSTEM NOT WORKING PROPERLY. THE DEFROST SYSTEM IS BLOWING COLD AIR NOT CLEARING THE WINDSHIELD AND SERIOUSLY OBSTRUCTING VISIBILITY.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER (HARRY'S TIRE SERVICE; 1604 20TH AVE SE, MINOT, ND 58701; (701) 838-1823) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RETURN HOSES AND THE STEERING OIL COOLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE SAME FAILURE RECURRED AFTER A YEAR. WHILE DRIVING 30 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (MINOT AUTOMOTIVE CENTER; 3615 S BROADWAY ST, MINOT, ND 58701; (701) 852-0151) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING); THEREFORE, THE CONTACT WOULD HAD TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 103,000. ..UPDATED 08/22/17 *BF *JS

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARING AND BRAKES WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT WATER ENTERED THE WIRING HARNESS AND THE ABS MODULE, HEADLAMPS, AND DASH WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V675000 (SERVICE BRAKES), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.

CHECK ENGINE LIGHT WITH CODE FOR MISFIRE ON CYLINDER 4. SPARK PLUGS AND COILS REPLACED. VIN NOT LISTED WITH OTHER 3.6L V6 THAT HAS EXTENDED WARRANTY FOR SAME ISSUES FOR REPLACEMENT OF CYLINDER HEAD. CHECK ENGINE LIGHT COMES ON DURING LOW SPEED OR STOPPED AND ROUGH ENGINE IGNITION. VEHICLE IS A 2011 DODGE JOURNEY 3.6L V6. *TR

MY HUSBAND AND MYSELF PURCHASED OUR 2011 DODGE JOURNEY RT 2 YRS AGO AND WAS SOLD ON HOW GREAT THIS TRUCK WAS. SINCE THEN WE HAVE CHANGED THE ROTORS AND BRAKES 6 TIMES. WE HAD OUR TIRES CHANGED DUE TO SHAKING WHILE BRAKING BUT THE PROBLEM STILL EXISTED. SO THE TIRES WERE NOT THE PROBLEM. RECENTLY 2 DAYS AGO MY HUSBAND WAS DRIIVING WITH MY CHILDREN IN THE TRUCK AND COULD NOT STOP THE TRUCK DUE TO THE BRAKES. HE PUSHED THE BRAKES LITERALLY ALL THE WAY TO THE FLOOR AND HARDLY STOPPED. MY TRUCK IS NOW IN A TOW YARD AND LUCKILY MY HUSBAND AND KIDS ARE SAFE. THERE IS DEFINITE PROBLEM WITH THESE TRUCKS AND SOMETHING NEED TO BE DONE BEFORE SOMEONE IS SERIOUSLY HURT. WE R NOW WITHOUT A VEHICLE DUE TO THIS PROBLEM WHICH I HAVE CALLED DODGE AND COMPLAINED ABOUT AND WAS TOLD IT'S A BASIC PROBLEM WITH THE BRAKES AND THERE IS NO OFFICIAL RECALL ON THEM. SOMEONE SHOULD BE RESPONSIBLE FOR THIS PROBLEM!

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT SUSPENSION FAILED. THE FRONT END SHOOK AND VIBRATED OUT OF CONTROL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT END TIE ROD, BRAKES, CALIPERS, AND ROTORS WERE PREMATURELY WORN. THE REASON FOR THE FAILURES WAS UNKNOWN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 61,653.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE ATTEMPTING TO START THE VEHICLE, THE BATTERY INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.

THE AIRBAG LIGHT IS ON AND WILL NOT GO OFF. I'M NOT FOR SURE IF THE AIRBAG WILL DEPLOY IF I WAS IN A ACCIDENT. MY ECM WILL NOT READ AND IT WAS CHECKED BY TO DIFFERENT SCAN TOOLS. I AM VERY CONCERN ABOUT MY SAFETY. THE ELECTRONIC THROTTLE CONTROL LIGHT COMES ON AND MY VEHICLE WILL NOT START. I AM SCARED TO DRIVE MY VEHICLE BECAUSE I DON'T KNOW WHAT MIGHT HAPPEN.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE MAKING A LEFT TURN, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S HIP WAS INJURED AND MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

SHAKING IN CAR AND STEERING WHEEL WHEN I APPLY THE BREAKS. THIS IS SUPPOSE TO BE A RECALL BUT DODGE HOUSE SAYS NO RECALLS? I REPLACED THE ROTTERS AND BRAKES AND IT STILL DOES IT AT ANY SPEED ABOVE 30 MPH. HAS BEEN ON GOING SINCE WE PURCHASED THE VEHICLE.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE THE VEHICLE WAS PARKED, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. AFTER HAVING NEW TIRES INSTALLED ON THE VEHICLE, THE CONTACT STATED THAT THE CHECK TIRE PRESSURE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE PRESSURE MONITORING SYSTEM SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TAKATA RECALL.

RECURRING SAFETY ISSUE WITH NO CONCRETE RESOLUTION. WHILE DRIVING AT 55MPH ON A PARKWAY VEHICLE ENGINE STALLED. I COULD NOT ACCELERATE AND THE BRAKES AND STEERING WHEEL LOCKED. RADIO, POWER WINDOWS, ETC. ALL WORKED AND I COULDN'T SHUT OFF THE VEHICLE VIA THE PUSH BUTTON START/STOP. WHEN I PRESSED IT TO TRY AND TURN IT OFF IT MADE A NOISE LIKE IT WAS TRYING TO START BUT COULDN'T. WHILE WAITING FOR THE TOW TRUCK ALL OF THE CHECK ENGINE LIGHTS STARTED FLASHING. HAD IT TOWED TO THE DEALERSHIP, THEY REPLACED THE ALTERNATOR ($$) THOUGH DIAGNOSTICS REVEALED NO PROBLEMS AND THEY WERE ABLE TO START THE CAR FINE ONCE IT GOT THERE. ONE WEEK LATER I WAS ON THE HIGHWAY AND THE EXACT SAME THING HAPPENED. IT WAS SO SCARY. I COULD BARELY GET TO THE SHOULDER OF THE ROAD BECAUSE THE STEERING HAD LOCKED. MY SPEED WAS DECLINING RAPIDLY WITH CARS RUSHING PAST AT 65+ MPH. ONCE ON THE SHOULDER, EVEN THOUGH MY SPEED HAD DECLINED TO 0, I WAS ON A SLIGHT HILL SO I JUST KEPT ROLLING BC I HAD NO ABILITY TO BREAK. JOURNEY WAS TOWED TO DEALERSHIP AGAIN AND, AS BEFORE, NOTHING COMES UP AS THE SOURCE OF THE PROBLEM VIA THE DIAGNOSTICS TEST. THE ONE THING THAT DIAGNOSTICS DID REVEAL WAS THAT IT WAS DETECTING A KEY FOB IN THE CAR WITH A LOW BATTERY- BOTH OF THE KEYS ARE AT HOME WITH ME WITH NO CAR TO DRIVE. ADDITIONAL PROBLEMS AND REPAIR COSTS INCURRED HAVE INCLUDED MALFUNCTION OF ALL STEERING WHEEL CONTROL BUTTONS AND HORN, TIRE SENSORS NEEDING TO BE REPLACED (THEY ALL SHOWED 0 PRESSURE WHEN THE TIRES WERE FINE), AND KEY FOB DETECTION. I HAVE SEEN MANY COMPLAINTS OF THIS SCARY ENGINE STALL EXPERIENCE WITH NO CLEAR RESOLUTION AS TO WHY IT IS HAPPENING. IT SEEMS THE MECHANICS AND STAR TECHS ARE STUMPED.MY CAR ONLY HAS 75K MILES ON IT AND I AM TERRIFIED TO DRIVE IT ESPECIALLY WITH MY CHILD IN THE CAR. PLEASE INVESTIGATE THIS ISSUE BEFORE SOMEONE GETS INJURED.

NEED TO REPLACE THE TRANSMISSION COOLER LINES BECAUSE OF LEAKAGE AND NOT BEING ABLE TO DRIVE.

WHILE VEHICLE WAS PARKED (STATIONARY) VEHICLE WAS STARTED, HEARD A POP, PUT CAR IN REVERSE AND REALIZED THERE WAS NO POWER STEERING. STARTED TO SMELL SOMETHING BURNING SO PLACED VEHICLE BACK IN PARK & TURNED IT OFF. LOOKED UNDER VEHICLE AND SAW LARGE PUDDLE OF POWER STEERING FLUID. THE POWER STEERING LINE BURST THEREBY DISABLING THE POWER STEERING. THIS APPEARS TO BE AN ON GOING PROBLEM WITH NUMEROUS JOURNEY POWER STEERING LINES.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING 65 MPH, THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CHECK ENGINE LIGHT ILLUMINATED DUE TO A LOW BATTERY. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. IN ADDITION, WHILE DRIVING 25 MPH, THERE WHERE A SQUEAKING NOISE COMING FROM THE BRAKES. WHEN THE VEHICLE WAS IN REVERSE, IT MADE A KNOCKING/KICKING NOISE AND FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND A FAULTY CYLINDER HEAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE REAR LOCKING MECHANISM FAILED TO UNLOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TECHNICIAN COULD NOT FIND THE FAILURE TO UNLOCK THE MECHANISM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE. UPDATED 04/07/16*LJ *CN

I HAVE HAD AN ONGOING ISSUE, OVER THE PAST ALMOST THREE YEARS WITH NOT HAVING HEAT ON THE PASSENGER AND REAR OF MY VEHICLE. THE SYSTEM HAS BEEN FLUSHED MULTIPLE TIMES, THERMOSTAT REPLACED, ACTUATOR DOORS CHECKED AND REPLACED, AND MY HEATER CORE REPLACED TWICE ALREADY. THE INTERVENTIONS FIX THE PROBLEM FOR A SHORT PERIOD AND THEY IT IS BACK TO ONLY COOL AIR. THE COOLANT PRESSURE IS FINE AND THE CAR DOES NOT OVERHEAT. THERE IS NO CHANGE WHEN DRIVING OR IN PARK.

2011 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE WIRING HARNESS AND CRUISE CONTROL SWITCH PROBLEMS. *SMD THE CONSUMER STATED THE WIRING HARNESS SHORTED OUT INTERNALLY AND CAUSED THE CRUISE CONTROL SWITCH TO SHORT OUT, AS WELL. *JB

1) CRUISE CONTROL NOT WORKING AND ONLY WORKS WHEN IT WANTS OR REFUSES TO TURN OFF THIS HAPPENS SITTING STILL, DRIVING OR EVEN IF I TURN OFF AND ON THE CAR FOR RESET IT STILL DOES NOT WORK. THE WEB SHOWS A RECALL BUT THE DODGE DEALERSHIP SAID NO RECALL? THIS HAS BEEN ON GOING SINCE WE PURCHASED THE CAR AND HAS BEEN IN THE SHOP NUMEROUS TIMES TO GET REPAIRED AND STILL NOT REPAIRED. 2) WHEELS SHAKE WHILE APPLYING THE BRAKES I HAVE REPLACED THE ROTTERS AND BRAKES AND IT STILL DOES IT I SEE A RECALL ON THIS ALSO BUT DODGE SAYS NO RECALL? AIRBAG DEPLOYMENT WITHOUT CAUSE THE INTERNET SAYS RECALL AND THE DODGE HOUSE SAYS NO RECALL? THIS DODGE JOURNEY HAS MANY PROBLEMS AND SHOULD BE FIXED BY THE COMPANY BY RECALLS. THEY DID NOT FIX THE 2010 AND THEY FOUND THEM SELVES IN A LAWSUIT, MAYBE THAT IS WHAT IT IS GOING TO TAKE ON THE 2011 ALSO.

THE COOLANT SYSTEM KEEP OVERHEATING HAD FIX 2 TIMES IN 4MONTHS AT A COST $900.00 REACH TIME

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE, ENGINE COOLING); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY VEHICLE HAS BEEN IN THE SHOP TWICE IN 2 WEEKS. IT STARTED WITH A TRANSMISSION ISSUE. I WAS DRIVING TO WORK LAST MONDAY WHEN THE CAR WOULD NOT SHIFT INTO GEAR. THE ENGINE CONTINUED TO IDLE, BUT IT WOULD NOT GO INTO THE NEXT GEAR. AFTER HAVING IT TOWED TO CARMAX WHERE IT WAS PURCHASED. THEY SENT IT TO THE TRANSMISSION SHOP WHO LATER CONFIRMED MY TORQUE CONVERTOR WAS FAULTY. SO IT WAS REPLACED. MY TRUCK WAS IN THE SHOP FROM 9/21-9/25. I WAS FINALLY ABLE TO PICK IT UP ON MONDAY 9/28. WELL, I PICKED IT UP AND IT WAS DRIVING FINE. THEN ALL OF A SUDDEN YESTERDAY 9/30, I GO OUTSIDE ON MY LUNCH BREAK AND IT WILL NOT START AT ALL. THE LIGHTS, CLOCK, RADIO, SEATS...ETC ALL WORK FINE. BUT, THE VEHICLE WILL NOT START. NO CLICKING NOISES OR ANYTHING. IT IS NOT TRYING TO TURN OVER AT ALL. I TOOK IT BACK TO THE TRANSMISSION SHOP WHO LAST WORKED ON IT AND THEY CAN NOT FIGURE OUT WHAT IS WRONG. THEY SAY THE DIAGNOSTIC MACHINE IS NOT PICKING UP ON ANYTHING! I HAVE TO WAIT UNTIL THE MORNING TO CALL THE DODGE DEALERSHIP TO SEE IF THEY CAN NOW TAKE A LOOK AT IT. THIS IS VERY FRUSTRATING!!!! I WILL UPDATE AGAIN ONCE I KNOW WHAT THE PROBLEM IS.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE IN PARK, THE DRIVER SIDE SRS ON THE HEAD REST INADVERTENTLY DEPLOYED. AS A RESULT, THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER SENT AN INSPECTOR TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 99,000.

TODAY 8-24-15 MY 2011 DODGE JOURNEY SHUT OFF AS I WAS DRIVING DOWN A ROAD. THERE WAS NO PRIOR INDICATION THE CAR ALL OF THE SUDDEN WOULD NOT STEER , BRAKE OR DO ANYTHING . THE ELECTRIC WAS STILL ON BUT THE CAR COMPLETELY SHUT OFF . I HAD TO USE ALL MY STRENGTH TO MANEUVER IT OFF THE ROAD AND WAIT FOR IT TO SLOW DOWN . MY CHILD WAS IN THE CAR . THIS IS THE SECOND INCIDENT THIS HAS HAPPENED - 1ST BEING IN MARCH 2015. BOTH HAVE BEEN REPORTED TO CHRYSLER . BOTH TIMES I HAVE BROUGHT TO MY LOCAL MECHANIC AND IT WAS SET UP FOR COMPUTERIZED DIAGNOSTIC TESTING AND BOTH TIME THREW NO ERROR CODES. MY MECHANIC BELIEVES IT IS AN ISSUE WITH THE WIN MODULE OR SOMETHING THAT IS MAKING THE CAR IGNITION FAULTY AND TURNING TO ACCESSORY MODE . IT IS UNSAFE TO DRIVE AND I HAVE CONTACTED CHRYSLER BECAUSE THEY NEED TO STAND BEHIND THEIR PRODUCT . THEY ARE UNWILLING TO MAKE IT A PRIORITY AND HAVE NOT OFFERED A RESOLUTION . JUST A NOTE , THE 2009 AND 2010 VERSION OF THIS VEHICLE HAVE BEEN RECALLED FOR SAME ISSUE . I HAVE SET UP APPT TO HAVE IT DIAGNOSED BY CHRYSLER SERVICE CENTER AS THEY HAVE INDICATED -HOWEVER , THE ONLY TIME THEY COULD FIT ME IN WAS A FULL WEEK AWAY . SO NOW I WAIT BECAUSE THEY FEEL THAT MY CAR IS SAFE ? AND HAVEN'T EVEN OFFERED A RENTAL ?!

MY HUSBAND WAS DRIVING THE CAR WHEN ALL OF A SUDDEN THE RADIO, ALL THE LIGHTS INSIDE, THE DASHBOARD, AND EVERYTHING JUST STOPPED BUT THE CAR WAS STILL RUNNING. HE HAD TO PULL OVER, TURN OFF THE ENGINE AND THEN RESTART IT FOR THINGS TO TURN BACK ON. A FEW DAYS LATER I WAS DRIVING AND ALL THE LIGHTS INSIDE THE CAR TURNED ON SIMULTANEOUSLY FOR NO REASON. THIS HAPPENED A FEW TIMES DURING THE SHORT DRIVE. HASN'T HAPPENED SINCE BUT MECHANIC ASKED ME TO CALL DODGE TO CHECK ON RECALL. NO RECALL WHEN I CALLED DODGE BUT OTHERS HAVE NOTICED SIMILAR INCIDENTS WITH THEIR DODGE JOURNEYS.

IT HAS BEEN ABOUT A MONTH SINCE MY 2011 DODGE JOURNEY HAD BEGUN TO SHUT OFF WITHOUT WARNING WHILE I WAS DRIVING, AND WITH NYC TRAFFIC IN THE CITY IT BECAME DANGEROUS FOR ME TO DRIVE. I TOOK IT TO MY OWN MECHANIC WHO SAID IT COULD ONLY BE RESOLVED BY THE DEALERSHIP SINCE IT MAY BE AN ELECTRICAL ISSUE WITH THE CAR'S COMPUTER THAT ONLY THE SERVICE SHOP AT THE DEALERSHIP HAS THE TOOLS TO FIX. I AM NOT DRIVING FASTER THAN 30 MPH WHEN IT HAPPENS, I'M UNABLE TO BRAKE AND THE CAR SHUTS OFF AUTOMATICALLY. I HAVE BEGUN TO USE THE EMERGENCY BRAKE, BUT IF THERE IS A CAR THAT IS TOO CLOSE, IN FRONT OR BEHIND ME, I CAN GET INTO AN ACCIDENT. THANKFULLY, I HAVE ALWAYS BEEN BY THE SHOULDER ON THE HIGHWAY AND AM ABLE TO PULL OVER.

WE HAVE HAD OUR BRAKES/CALIPERS/ROTORS/BRAKE LINES CHECKED AND/OR REPLACED "3 TIMES" OVER THE PAST 4 MONTHS. EACH TIME THE MECHANIC WAS NOT COMFORTABLE WITH ME DRIVING THE CAR IN THAT CONDITION - SO HE KEPT THE CAR EACH TIME UNTIL IT WAS FIXED. BACK IN JULY - THE BRAKES SOUNDED HORRIBLE - GRINDING AND SQUEALING - AND VERY VERY HOT. IN JULY, OUR MECHANIC SAID - BRAKE PADS WERE GONE - ROTORS SHOT, CALIPER SHOT, SO WE PAID OVER $400 TO HAVE ALL OF THAT REPAIRED. SO, NEW ROTORS, BRAKES AND CALIPERS ON THE REAR OF THIS CAR.....WE THOUGHT THE PROBLEM WAS FIXED (ALTHOUGH WE ARE STILL PUZZLED AT WHY THE BRAKES/ROTORS/CALIPERS WERE SO BAD). WELL, 2 MONTHS LATER (SEPTEMBER) THE PROBLEM WAS BACK AND WORSE THIS TIME. THE REAR DRIVER SIDE BRAKE WAS INSANELY HOT, YOU COULD HEAR IT TICKING WITH HEAT AND COULD FEEL THE HEAT FROM A FOOT OR TWO AWAY - THE SQUEALING SOUND WAS BACK AND EVEN WORSE. THAT WE HAVE HAD THE SAME PROBLEM (BRAKES/ROTORS/CALIPERS SHOT) 3 TIMES IN A FOUR MONTH PERIOD. AGAIN IN NOVEMBER, NEEDED NEW BRAKES, CALIPERS AND IT EVEN RUINED THE BRAKE LINE WITH THE HEAT!!! THE CALIPER "BROKE", THE BRAKE PADS WERE WORN DOWN AGAIN - IN ONLY 2 MONTHS!!! OUR MECHANIC RESEARCHED THE PROBLEM AND SAID CHRYSLER PUT THE WRONG BRAKE SYSTEM ON THE DODGE JOURNEYS (YEARS 2009-2013 I BELIEVE) AND CORRECTED IT IN 2014. THE CURRENT BRAKE SYSTEM IS NOT ADEQUATE FOR THE WEIGHT OF THE VEHICLE. HE SAID THERE IS A CLASS ACTION LAWSUIT RIGHT NOW - BUT NO RECALLS AS OF YET. HE SAID IT WOULD BE $400 FOR A NEW BREAK SYSTEM. OUR MECHANIC ALSO SAID AUTO ZONE WILL NOT LONGER KEEP REPLACING OUR BRAKE PADS FOR FREE (THEY DID THIS 3 TIMES AS WE THOUGHT IT WAS FAULTY BRAKE PADS/CALIPERS AT FIRST) AS THERE IS NOTHING WRONG WITH THEIR PRODUCT - THE PROBLEM IS WITH THE BRAKE SYSTEM IN THE DODGE JOURNEY. PLEASE HELP! HOW DO WE GET CHRYSLER TO REPLACE THIS BRAKE SYSTEM TO MAKE IT SAFE TO DRIVE?

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED AND WAS ABLE TO BE RESTARTED. THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT WAS UNABLE TO REMEMBER WHAT THE TECHNICIAN STATED WAS THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

AFTER REMOVING THE CARTRIDGE STYLE OIL FILTER FROM THE ASSEMBLY, A SPRING AND BROKEN PLASTIC PIECES FLEW OUT OF THE ASSEMBLY. THIS OCCURRED AROUND 50,000 MILES. VEHICLE WAS COVERED UNDER CERTIFIED USED CAR WARRANTY PROVIDED BY DODGE. APPEARS TO BE A COMMON PROBLEM AND THE PART HAS SINCE BEEN UPDATED ON NEW VEHICLES.

I BOUGHT MY JOURNEY IN 08/2014 WITH 37,000. THE DEALERSHIP REPLACED THE FRONT ROTORS AND BRAKES. LESS THAN 30,000 MILES LATER (TODAY) I WAS TOLD THAT I NEED TO REPLACE MY BRAKES AND ROTORS BECAUSE THEY ARE METAL AGAINST METAL AND GRINDING WHEN I STOP. *TR

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE AND HOUSE CAUGHT FIRE. A POLICE AND A FIRE REPORT WERE FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED AND WAS DESTROYED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

NOTICED STRANGE SOUND FROM DRIVER SIDE FRONT WHEEL AREA. TOOK VEHICLE INTO DEALERSHIP TO IDENTIFY ISSUE. DEALER CLAIMS POWER STEERING RETURN LINE HAD A LEAK AND THAT THIS LINE WRAPPED AROUND THE ENGINE COMPARTMENT AND WOULD COST APPROX $750.00 TO REPAIR, THERE ARE NUMEROUS COMPLAINTS ABOUT COLD WEATHER AREAS HAVING MULTIPLE COMPLAINTS ABOUT THIS LINE FAILING AT THE FACTORY CRIMPED CONNECTION ON THE LINE. THE FAILURE CAUSING THE LINE TO RUPTURE OR CRACK VARYING ON LEAK RATE. *TR

MY CAR ISSUE: I CAN'T DRIVE PAST 40 MPH. WHEN SPEED INCREASES, THE RPM AND CAR TEMPERATURE INCREASES. I TOOK MY CAR IN FOR AN OIL CHANGE AND ASKED THE SERVICE TECH TO TEST DRIVE MY CAR BECAUSE IT'S STALLING WHILE DRIVING FROM A DAY AGO. HE STATED THAT THERE MAYBE AN INTERNAL ISSUE COVERED BY POWERTRAIN WARRANTY. THE NEXT AVAILABLE APPOINTMENT TO LOOK AT MY CAR WAS AFTER FEBRUARY 17, 2015. I DROPPED MY CAR OFF FOR A DIAGNOSTIC TEST TO LEARN THAT THE TIPM MELTED AND THAT HE HAS NEVER SEEN THAT HAPPEN BEFORE. AFTER LEARNING THE COST OF THE REPAIR, WE DID RESEARCH ON THE PART TO LEARN THAT IT SHOULD BE UNDER RECALL BUT CHRYSLER HAS BEEN FIGHTING CONSUMERS ON FIXING THE PROBLEM. MY BOYFRIEND LOOK IN THE FUSE BOX TO LEARN THAT THE TIPM DID NOT MELT BUT A $3.50 RELAY PART DID MELT. SO HE DROVE TO THREE DIFFERENT LOCATIONS LOOKING FOR THIS PART. TWO OF THE THREE LOCATIONS CALLED THE DEALERSHIP THAT I WENT TO FOR AN OIL CHANGE AND DIAGNOSTIC TEST WERE VERY RUDE AND HUNG UP ON 3 PHONE CALLS (2 HANG UP CALLS FOR O'REILLY'S AND 1 HANG UP CALL FOR A NEIGHBORING DEALERSHIP). *JS

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOUR TIMES; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.