2018 Dodge Journey Complaint Log

Unknown!!! I have had my radio replaced two times already for defect and now the radio want shut off again and it want allow a phone to connect to it also now the controls to the air flowing system (ac) want shut off and stay off when u push the off button . It comes back on when u try to shut it off. It’s a 2018 and it only has 40 thousand miles on it . I got it replaced two times for defect in the past three years . I’m tired of this happening. You should recall and fix it at no cost to me this is crazy. I’m disappointed about this. I had both replaced at dealer. So there is a record through mopar! Please let me no about this and how to handle it .. I about ready to sue.. I paid all this money for a vehicle I can’t even listen to the radio and can’t cut my air off .. let me no. Now when question in next section is answered the date of incident is when it stated then followed after that another time now is the third time I’m going through it again .

Rear back up camera in the rear view mirror is not functioning correctly. It will go black but illuminate a camera with a line through it. Makes in impossible to use to back up because the light on the mirror makes it extremely difficult to see in the mirror and the camera isn’t working to help either. One day it worked and the following day it didn’t. Also, the passenger airbag light will go in and off even with someone occupying the seat which leads me to believe the airbag will not deploy if if in an accident. the computer has been run and it showed no issues. I know there was a recall to the back up cameras but it says my vehicle wasn’t affected. How do I get this fixed. Both are major safety concerns. This car has 60k miles on it and has been through 3 sets of tires. The tires wear extremely fast on this vehicle and they are 50-60k tires.

Multiple cylinder misfires, low mileage. Mechanic doesn't know how it happened.

The contact owns a 2018 Dodge Journey. The contact received notification of the NHTSA Campaign Number: 22V723000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Dodge Journey. The contact received notification of NHTSA Campaign Number: 22V723000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My wiring harness needs replaced. 3 of my 4 windows would only work sometimes. I was told there was a loose connection but when those wires were held together it got extremely hot very fast, and not to even attempt to use the windows because it could cause a fire. So I took my car to the dealership and they confirmed it is the wiring harness that needs replaced. So a new part has been ordered and I'm scheduled to have that done as soon as it comes in.

The contact's son owns a 2018 Dodge Journey. The contact stated that the headlight bulbs burned out soon after replacement. The vehicle was taken to an independent mechanic where it was discovered that moisture was entering the headlight module and causing the bulbs to become blown. The contact also stated that the alternator had failed due to a defective O2 sensor. The contact replaced the O2 sensor; however, the failure returned soon after the repair. The manufacturer was notified of the failure. The vehicle had been repaired. The failure mileage was approximately 80,000.

Passenger side head rest exploded while driving down the road. This is a huge safety issue and could have caused sever damage. Now I’m afraid the driver side will do the same thing while I’m driving down the road

Rear wheel bearing is bad after only 35,000 miles causing the speed sensor to fail which causes the cruise control to fail. The wheel bearing has also caused extreme wear on the tread of my brand new tires, and the ABS and stability/traction lights to come on in the dash display. I have researched this problem extensively and found that many Dodge Journey owners have experienced the same issues.

The contact owns a 2018 Dodge Journey. The contact stated while driving various speeds, the vehicle inadvertently shut-off with the check engine and traction control warning lights illuminated. The vehicle was initially taken to a dealer however, the cause of the failure was not determined. The failure persisted and the vehicle was taken to an independent mechanic where the spark plugs, alternator, battery, engine coils, oil housing, and engine gaskets were replaced; however, the failure persisted. The contact stated that after the initial repair, the same repairs were made by the same mechanic approximately every two to three months. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

Rear caliper problems

The contact owns a 2018 Dodge Journey. The contact stated while driving 60 MPH, the brake pedal was depressed, and the vehicle shook abnormally. No warning light was illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The contact stated that all four tires were replaced; however, the failure persisted. The vehicle was taken to Midas but was not diagnosed or repaired. The vehicle was taken back to an independent mechanic; however, no cause for the failure was found. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

When turning on vehicle the lightning stalls to come on properly. The dash board and radio is completely off even when vehicle has started. Speedometer does not have an accurate reading of how many miles per hour I'm truly going in which I don't feel safe due to the fact that I'm more likely to get pulled over for speeding or not driving fast enough while on the road. No one has inspected the vehicle to confirm other than myself and husband who drive the vehicle. I could be doing 20 miles a hour but the speedometer would say I'm going 45 miles a hour. I was resting at a complete stop and the speedometer stated that I was going 3 miles at a complete stop. There was no indicator flashing light or any message on the vehicle that was indicate there was a issue with the vehicle. The speedometer has been like this since April of 2022. The lighting also but it does it sporadically from time to time.

The contact owns a 2010 Dodge Journey. The contact received notification of NHTSA Campaign Number: 22V723000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealers: East Carolina Chrysler Dodge Jeep Ram Fiat (3401 S Memorial Dr, Greenville, NC 27834: (888)848-5262), Outer Banks Chrysler Jeep Dodge Ram (3000 N Croatan Hwy, Kill Devil Hills, NC 27948:(252) 441-1146) and Washington Chrysler Dodge Jeep Ram Fiat (4001 US-264, Washington, NC 27889: (252) 644-3344) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Rear view mirror (known as backup camera failed prematurely, dodge corporate office is failing to recognize this an issue stating that if there was a recall for my VIN they would fix free of charge. This car is just barely over 3 years old and failing components that put me at risk as a driver when backup camera fails as it is very complex to see behind me while In reverse

I was driving in inclement weather in all wheel drive on the freeway traveling at approximately 50MPH. The rear of the vehicle felt as if it slipped on ice, however it did not change it's course of travel. The issue continued to happen. I turned off the all wheel drive and the issue did not happen again. The vehicle will not pick up speed after starting until the ABS Warning turns on. The time the warning light comes on can be anywhere from 10 seconds after picking the vehicle in drive. This time can last as long as a minute. This is every time the vehicle is started. A mechanic advised the sensor in the Right Rear Axle Assembly is not working and needs to be replaced.

I have a leak in my steering line

Engine shuts off without warning. Driving and all of sudden, engine stops, drop vehicle in neutral and push start and it starts right back. I have been on curvy road, going up steep hill and also on perfectly level road, makes no difference, happens without warning. Dangerous because on hill started rolling back...can't steer on curvy road unless engine running...please check into this before I or someone else gets hurt or killed.

On October 22, 2021, I was driving my 2018 Dodge Journey Crossroad and upon sitting at a traffic light I press the gas and my truck started humming for about five seconds and it stopped. I brought this truck on December 4th, 2019 and it has roughly 64,000 miles on it but I kept up my routine maintenance. I am a person with disabilities and I need my vehicle to get to work. Please look into this matter my transmission should not have gone out so soon! Thank you for your kind attention.

Rear backup camera is severely blurred as to make it impossible to safely see any Cleaning of the lens made no change in the severity of the image. The Carmax dealership in Brooklyn park MN was aware of the issue and notified of the malfunction after a test drive. Their answer was that it was a known issue but there was no effort to fix the problem because it was not listed as a recall issue. There was no warning light or electronic notices, only noticing the issue on the dash screen when the “reverse” was engaged. It is unable in its current condition to provide an adequate level of safety when backing up. The colored lines indicating the vehicles part while backing up is clear but all surrounding objects are blurry.

The contact owns a 2018 Dodge Journey. The contact stated that after shifting into reverse(R), the camera image was upside down or the screen only showed static. The contact stated that the failure had become a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who determined that the back over prevention camera needed to be replaced. The vehicle had not been repaired. The contact was made aware of NHTSA Campaign Number: 18V398000 (Back Over Prevention) by the mechanic. The manufacturer had not been informed of the failure. The failure mileage was approximately 86,000.

The contact owns a 2018 Dodge Journey. The contact stated while driving at various speeds over a bump or an uneven road surface, the front end of the vehicle would make loud abnormal popping sounds. The vehicle was taken to the dealer where it was diagnosed that the struts needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that that the failure had become increasingly intense. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 17,735.

My battery or the connection is bad but when I have it tested, they day its perfect. My car dies all the time and even if we charge it all night, my check engine light for poor battery connection stays on.

The contact owns a 2018 Dodge Journey. The contact stated while reversing into a parking space the rear-view camera screen inadvertently turned black. There was no warning light illuminated. The contact stated that as she opened the hatchback, the rear-view camera functionality returned. The contact also stated that the interior lights of the vehicle remained on for a month. The vehicle was taken to the local Pep Boys auto store who diagnosed that the battery needed to be replaced. Then, the vehicle was taken to the dealer who diagnosed that no issues were found with the vehicle however, an unknown software was reprogrammed. The contact stated that the interior lights remained on and the vehicle was taken back to the dealer who diagnosed that the rear wiring system needed to be replaced. The contact stated that the vehicle was taken to another local Pep Boys who diagnosed that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to another authorized dealer to be diagnosed. The approximate failure mileage was 18,000.

I GOT A VEHICLE FROM CARVANA AND HAVE HAD TO TAKE IT TO THE CHRYSLER DEALERSHIP SEVERAL TIMES TO BE REPAIRED. GOT IT BACK 2 DAYS AGO AND NOW SEEMS LIKE THE REAR END IS ABOUT TO FALL OFF AND THEY SAID THEY CAN'T GET IT IN FOR 2 WEEKS AND SENT ME HOME DRIVING IT YET AGAIN.

THE BRAKE PEDAL FEELS SPONGY WHEN I PRESS IT DOWN, FEELS LIKE THERE'S AIR IN THE SYSTEM. I GOT THE BRAKE BOOSTER REPLACED A FEW MONTHS AGO AT THE DEALERSHIP, BUT THE PROBLEM IS STILL THERE. NOW THERE'S ANOTHER ISSUE WHEN DRIVING ON THE HIGHWAY, I HAVE TO STEP ON THE GAS PEDAL ALL THE WAY TO THE FLOOR TO INCREASE HORSEPOWER. THE RPM INCREASES, BUT IT TAKES A WHILE TO GAIN HORSEPOWER.

I BOUGHT THIS CAR BRAND NEW AT ABOUT 10,000 MILES STARTED HAVING A SHUTTERING ISSUE WHEN BRAKING WASN'T TO BAD TOOK IT TO THE DEALERSHIP SAID THEY FIXED IT I COULD TELL SOMETHINGS WASN'T RIGHT IT KEPT GETTING WORSE NOW WHERE AT 40,000 MILES IT'S EXTREMELY BAD THE DEALERSHIP REPLACE THE ROTORS ON THE FRONT I HAD THE REPLACE SEVERAL TIMES BECAUSE THAT IS WHERE IT'S FEELS THE WORSE THE DEALERSHIP AND FCA WOULD NOT HELP RESOLVED THIS ISSUES IF ANY PAPER IS REQUIRED FROM THE DEALERSHIP I CAN GET IT IT'S WORSE COMING DOWN HILL

WATER LEAK ON DRIVER SIDE INTO THE PASSENGER SEAT IN THE STORAGE BIN. THE SEAL IS NOT INSTALLED PROPERLY AND CAUSES A LEAK.

MY CAR ROLLS BACK OUT OF GEAR. TRANSMISSION DRAGGING. ELECTRIC PROBLEM WI LIGHTS. SLIPPING OUT OF GEAR

uConnect infotainment / control system malfunctions played music automatically on engine start (as usual) but screen reads “off” condition and won’t respond to touch commands. (no backup camera; just "off" screen) malfunctions started a month earlier: -“shuffle” function won’t engage (as it did when new) -starts playlist at beginning each time, instead of continuing where left off (as it did when new) concern that uConnect system is failing; FCA and dealer claim system is "working as designed". concern that system may again freeze and stop working, posing a range of safety hazards for driver and others.

BACKUP CAMERA MALFUNCTIONING SHOWS UP SIDE DOWN CAMERA WHEN WORKING MOST TIMES BACKUP CAMERA SHOWS A SILVER SCREEN FLICKERING THIS IS BACK OVER PREVENTION EQUIPMENT MALFUNCTIONING MALFUNCTIONING THIS IS A MAJOR SAFETY PROBLEM THIS ISSUE HAPPENED ALL OF A SUDDEN THE BACKUP CAMERA WORK PERFECTLY THE NIGHT BEFORE THE NEXT MORNING THE CAMERA WOULD NOT WORK AND HAS NOT WORKED SINCE THERE ARE RECALLS FOR THIS ISSUE ON THE 2018 DODGE JOURNEY WHICH EXACTLY WHAT MINE IS BUT MY VIN SAYS NO RECALL THE DISPLAY APPEARS ON THE REAR VIEW MIRROR

I am going through rear tires every couple months. We have taken by car to get looked at and they said everything looks good. However I can put new tires on and then 2 or 3 months later they are bald with the wiring coming out of them.

I GOT MY 2018 DODGE JOURNEY CROSSROAD NEW WITH ONLY 36 MILES ON IT FROM THE DEALERSHIP. I'VE HAD NOTHING BUT PROBLEMS WITH MY FRONT PASSENGER SIDE CAMBER BEING OUT OF LINE. I HAD TO HAVE MY STRUTS REPLACED UNDER WARRANTY. CAMBER NOT ADJUSTABLE, DEALER UNDER WARRANTY MADE WHOLE BIGGER FOR ADJUSTMENT. MY 2018 DODGE JOURNEY CROSSROAD NOW ONLY HAS 64,000 MILES AND MY FRONT PASSENGER SIDE TOP CAMBER BOLT BROKE AND MY WHEEL FELL OUTWARD. THANK GOD I WAS JUST PULLING OUT OF MY DRIVEWAY MAKING A RIGHT HAND TURN WHEN IT HAPPENED.

TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE DRIVER'S AND PASSENGER'S SIDE HEADLIGHTS FAILED TO ADEQUATELY ILLUMINATE THE ROADWAY. UPON INSPECTION, IT WAS DISCOVERED THAT WATER AND CONDENSATION WERE PRESENT INSIDE THE HEADLIGHT HOUSING. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER HALEY CHRYSLER LOCATED AT 1906 S. MAIN ST, FARMVILLE, VA 23901 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

MY VEHICLE HAS 27400 MILES AND PURCHASED APRIL 4TH 2018. MY CAR BATTERY LIGHT CAME ON WHILE DRIVING. TOOK TO DEALERSHIP WHERE I BOUGHT IT. THEY REPLACED MY BATTERY AND TOLD ME I DIDN'T NEED A RENTAL CAR. I WENT BACK TO WORK 15 MINUTES AWAY. GOT OFF IN 5 HOURS AFTER REPLACEMENT PICKED UP MY INFANT DROVE HOME WHICH IS 20 MINUTES AWAY. AS I WAS DRIVING 15 MINUTES INTO MY RIDE MY LIGHTS START GOING CRAZY AND THE ALTERNATOR LIGHT COMES ON AND THE CAR DIES ON THE SIDE OF THE ROAD. HOW DOES THIS HAPPEN ON A BRAND NEW CAR?

THE BRAKES SOMETIMES FEEL THAT THEY WON'T STOP. THE ROTORS ARE GETTING SOME DEEP LINES ON IT.

THE AC AIR COMPRESSOR ARE DEFECTIVE AND CAUSED THE SERPTINE BELT TO BREAK AND CAR STOP IMMEDIATELY IN TRAFFIC TO A DEAD STOP THE DEALERSHIP IS NOT FIXING IT IT'S A FACTORY DEFAULT

TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE VEHICLE CRASHED INTO A DEER. DURING THE CRASH THE FRONT END OF THE VEHICLE SUSTAINED SEVERE DAMAGE BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A INJURED NECK. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER YOCHUMS CHRYSLER LOCATED AT 1270 S HART STREET RD, VINCENNES, IN 47591 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 60,000. *DT*JB

3RD BRAKE LIGHT FUNCTIONS WHEN DOORS ARE CLOSED AND REVERSE CAMERA TURNS OFF WHEN HEADLIGHTS ARE ON.

WHINING NOISE, LEAKING POWER STEERING FLUID FROM THE BOTTOM. ONLY 30,000 MILES. VERY UPSET. WAS DRIVING AND HEARD A LOUD NOISE WHILE TURNING. ALSO UCONNECT DOES NOT WORK, RADIO FREEZES UP. HAVE TO POWER OFF VEHICLE AND RESTART TO FIX ISSUE.

POWER STEERING RUPTURED AND LEAKING, HAPPENS WHEN WEATHER BECAME COLDER. ALREADY A KNOWN ISSUE WITH OTHER MODELS. PLEASE FIND A SOLUTION I'M VERY UPSET THAT I HAVE A 2018, 30,000 MILES THAT HAS BEEN PARKED FOR WEEKS DUE TO A ISSUE THAT HAS NOT BEEN PROPERLY FIXED.

THE REAR CAMERA GLITCHES, GOES DARK AND DOESN'T COME ON.

CRUISE CONTROL STOPPED WORKING ALSO TIRES WORE BARE IN LESS THAN 26K MILES

I WAS HEADING TO THE WORK AND THE SPEED LIMIT IS 55 BUT THE SPEED MOTOR WAS SAYING I WAS GOING 103 MILES SO I PULLED OVER TURNED THE CAR OFF AND WAITRESS 5 MINUTES AND THEN IT STOPPED BUT WHEN I GOT OFF IT DID THE SAME THANG AGAIN AND THAT WAS A MONTH AGO AND IT STILL DOES IT

THE DODGE JOURNEY HAS FAULTY MOTOR AND TRANSMISSION MOUNTS CAUSING MY DRIVE SHAFT TO PREMATURELY WEAR OUT ONLY AFTER 40 SOMETHING THOUSAND MILES CAUSING THE VEHICLE TO JERK WHEN SHIFTING, I CURRENTLY HAVE MY VEHICLE IN THE SHOP GETTING THESE ITEMS REPLACED

AWD SYSTEM KEEPS FAILING, REAR AXLE NOT GETTING ANY POWER FROM THE TRANSFER CASE. FRONT WHEELS SPIN ON GRAVEL OR WET PAVEMENT WHILE BACK WHEELS DON'T MOVE. THEN THE AWD SYSTEM SERVICE LIGHT KICKS ON. HAS BEEN TO THE DEALER 4 TIMES & THEY STILL HAVE NOT BEEN ABLE TO RESOLVE THE ISSUE. THIS CREATES A DANGEROUS CONDITION ON WET OR SNOWY ROADWAYS.

SINCE AROUND 9,000 MILES I HAVE HAD A VIBRATION WHEN BRAKING TOOK IT TO THE DEALERSHIP THEY REPLACED THE FRONT ROTORS STILL DOING IT I HAVE TOOK IT BACK 7 TIMES THEY CLAIM NOTHING WRONG TOOK IT TO ANOTHER DEALERSHIP NOTHING WRONG TOOK IT BACK AGAIN THEY SAID IT WAS THE BACK ROTOR REPLACED THEM WITH NEW AND STILL DOING IT THE CAR HAS AROUND 27,000 NOW DODGE IS REFUSING TO LOOK INTO IT FURTHER IT DOES IT WORSE GOING DOING HILL USING THE BRAKES SOME TIMES IT GETS TO THE POINT YOU HAVE TROUBLE BRAKING

I HAD PULLED UP TO A STOP LIGHT AND THE VEHICLE WOULD NOT FULLY COME TO A STOP SO I DEPRESSED THE BREAK HARDER AND AS I RELEASE THE BRAKE THE CAR TOOK OFF AND WAS STEADILY ACCELERATING I TURN THE CAR OFF AND GOT TO A PARKING LOT THE TOW TRUCK DRIVER HAD THE SAME RESULT WHEN HE TRIED TO BACK THE VEHICLE UP TO PLACE IT ON THE TRUCK. *TR

PASSENGER SIDE HEAD REST - HEADREST DEPLOYED WHEN I MOVED THE SEAT FORWARD. VEHICLE WAS RUNNING WHEN SITTING AT A STOP SIGN.

The contact owns a 2018 Dodge Journey. The contact stated that while entering the vehicle, the contact observed water filling the driver's and passenger's side headlights, potentially reducing nighttime visibility. No warning lights were illuminated. The vehicle was taken to the dealer, who replaced both headlights, but the failure reoccurred. The manufacturer was notified of the failure but provided not assistance. The failure mileage was 24,917.