2018 Ford Ecosport Complaint Log

Shifting into and out of first gear causing the front end to slam down almost sending my daughter and myself threw the windshield. It clunks and slams into gears causing the car to buck, shaking when trying to start moving.

I was at stop light went to take my foot off brake to go when light was green car shut completely off. I quickly put hazard lights on then put car in park to restart car. Lucky car didn’t rear in me. Safety recall •Vehicle shuts off in traffic •Unsafe to drive •Loss of wages •No transportation provided •Second recall with long delay

My Ford EcoSport had safety recall 23S64 performed at Diamond Ford in Lancaster, California. The recall involved the oil pump drive belt system. After the recall repair was completed, the vehicle began displaying a low oil pressure warning and the engine started shaking. These symptoms involve the same oil system addressed in the recall. Because the vehicle is now experiencing low oil pressure and engine vibration after the recall repair, I am concerned that the recall remedy did not correct the defect and that engine damage may have occurred as a result of the recalled component.

2018 eco sport , 1 L engine . Bought this car 2 years ago(April 2024) used (58xxx) miles from Corwin Honda in Fargo nd and test drove and asked about the car . Asked if safe for my family , recalls ,history ..they said no issues ,recalls or crashes . All were untrue we are just finding out . I was driving imin the dark and suddenly,no warning etc my car says low engine oil pressure . I had kids in the car, on the highway (80mph) when my car suddenly stops at not exactly a slow decline . It is dark , it’s a long high way. Luckily we made it home . But now the dealership I hit it from and Luther family ford of Fargo nd do NOT WANT TO TOUCH MY CAR. Ford company said they have reached out to Luther to tell them to tow my car and inspect etc but Luther ford keeps hanging up in them . We owe 12k still on this car and insurance. We can’t not drive it, I have to uber and use DoorDash . My hubby goes out of town for work and I work night shift so we can not use his beater of a work car. We also scheduled roadside assistance today for 330pm and THEY DID NOT COME TO GET THE CAR. I rescheduled again for the am and hopefully so but I feel they black listed my vin or any recalls with this car. It is unsafe to drive , their is no replacements thought they keep promising year after year I have read . It’s is stressful, it is unsafe and it is wrong to leave ppl hanging when I am doing all I can on my part . We can’t not afford a car payment on a broken car that is dangerous and doesn’t drive . Where is our rights? Who cares about my safety? MY KIDS SAFETY? That night on the highway ? Thankfully a lady in a truck helped us get home . This is so cruel

After fueling, codes P0496 will show and car will not start or struggle to start. Stalling when on freeway and rough idle. My vehicle shut off on the freeway causing me to almost crash and had to stop immediatly. In my investigation, it seems I am not the only one suffering this issue. I am on my 2nd engine replacement from the original recall as well.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to a dealer with parts available. The contact was informed by the dealer that parts were available; however, the contact would be placed on a waitlist. The contact had not experienced a failure.

The affected systems are the engine and powertrain. After completion of Safety Recall 23S64 (NHTSA #23V905) in November 2025, my vehicle began experiencing repeated loss of power, stalling, and reduced-power “limp mode” events. The check engine light illuminated and diagnostic trouble code P0299 (Turbocharger Underboost Condition) was identified. The vehicle remains available for inspection upon request. My safety and the safety of others were put at risk due to sudden loss of engine power while driving, including hesitation and reduced acceleration in traffic. The vehicle has stalled and entered limp mode unexpectedly, creating a risk of being unable to maintain speed or safely merge. The problem has been reproduced and documented through multiple return visits to the same Ford dealership following the recall repair. The dealership attempted repairs including spark plug replacement and battery replacement, which did not resolve the issue. On the most recent visit, the dealership stated the issue was “unable to duplicate” and returned the vehicle without repair, despite prior documented limp mode behavior. The vehicle has been inspected by the manufacturer’s authorized dealership multiple times. Additionally, an independent diagnostic scan confirmed P0299 turbocharger underboost. Warning indicators included the check engine light, reduced engine power, and limp mode behavior, which first appeared after the recall repair was completed. These symptoms have continued despite repeated service visits. Given the vehicle’s history of prior engine failure at approximately 29, 313 miles, and the fact that Recall 23S64 involves oil pump belt failure and oil pressure loss, I am concerned that the recall repair was incomplete or ineffective, potentially allowing residual oil starvation damage affecting the turbocharger and related components.

The contact owns a 2018 Ford EcoSport. The vehicle was repaired under NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact had not experienced a failure before the recall repair; however, the contact experienced failures after the recall repair. The contact stated the vehicle failed to accelerate as intended while depressing the accelerator pedal and failed to exceed 30 MPH. An unknown RED warning light was illuminated. The contact stated that whenever the vehicle accelerated above 30 MPH, there was an abnormal grinding sound coming from the front of the vehicle. The vehicle was taken to the dealer, where it was diagnosed with turbocharger failure. The vehicle was repaired; however, the grinding sound persisted. The vehicle was taken back to the dealer, but no cause for the failure was found. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.

Vehicle has an open safety recall with no repair available. I have been waiting over two years for parts with no ETA from the manufacturer or dealership. During this time, the vehicle has experienced loss of power while driving, creating a safety risk. The dealership has acknowledged the recall but cannot complete the repair due to parts unavailability. The vehicle remains unsafe to operate, and the manufacturer has not provided a timely remedy.

I received the recall Notice 23S64/NHTSA23V905 from the dealership where I purchased my Ford Ecosport in August 2025. I called the dealership to schedule the repair on August 28, 2025. I spoke with Brandon from the service dept. He told me that they would need the car for two weeks to even determine IF the part in my vehicle indeed needed to be replaced and then, if so, they would have to see if the part was available to them and then they could fix it free of charge. He said they could not give me a loaner car during the two week inspection period. And only could offer a loaner car if the part did need to be replaced. Leaving me without a vehicle for at least two weeks. I work and needed transportation for my commute. The issue was at no fault of my own. He also stated that it was not a big deal and the worst that could happen if the part was defective was that the car would just stall. I called back in September if 2025 and was told they still did not have the part available to them. The notice said there was no order to stop driving the car. However, about the time I received the 2nd notice to have the recall service scheduled immediately. My car began showing signs of engine problems. It has been at the dealership since Jan 20th. I was told they have no loaner vehicle. I am without a car due to this repair. I called moments ago and was told the damage to the car was extensive due to the recall part the engine will have to be replaced and they are waiting on parts. I again asked for a loaner vehicle. I was told again, they did not have any to offer me. But said that it’s be a few weeks before my car was repaired! Again, this is by no fault of my own. The car was purchased, paid for entirely. And it is my only means of transportation to ensure a way to work. The recall letter plainly states the dealer has been authorized to give me a loaner vehicle while the repairs related to the recall are being completed. The service manager said it is recall

While driving toward the freeway on January 16, 2026, I pressed my brakes and the vehicle failed to slow or stop. Instead, the vehicle accelerated. I reacted quickly to avoid a head-on collision but was involved in a crash. When pressing on my brakes there were audible sounds from from my hood. As if my car wanted to stop but wouldn’t. My engine previously failed for the same reason. When the second and third decal came out I called my local dealership. After my last oil change my car began to show show signs of concern. I emails and called the dealership, I brought my car in however they had no one to work on my car and wouldn’t offer a rental. Told me as long as my car is drivable I’ll be fine. This vehicle has an open recall related to engine/performance defects. History includes: Complete engine failure in 2024 (vehicle retained for two months). Recurring symptoms reported to dealership. Check engine light illuminated; dealership advised vehicle was safe to drive. Vehicle retained again without repair completion. No technician availability; recall repair not completed before crash. I relied on dealership assurances that the vehicle was safe. This defect creates a serious risk of unintended acceleration and loss of braking control. I am concerned other drivers may face similar danger. I am requesting investigation into recall effectiveness and manufacturer handling of repair delays.

See attached letter!

When I realized there was a recall, I could not get in right away due to the fact that parts were on back order. I finally got in at Tidelands Ford in Pawleys. They had my vehicle for two weeks and said it was repaired. I knew immediately it wasn’t driving right and the engine was loud. I told the service manager about it who had the tech look at it and he said he reconnected something and the sound went away for the moment, but the engine has not run the same since. The transmission slips and jumps, at one point I almost ran in the back of someone. The engine has been smoking. I took it back and they called me and told me that they repaired a “oil gasket” and that solved the problem. However, as I stated before, the transmission is not operating correctly and is dangerously to drive.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000(Engine and Engine Cooling) advising that the parts needed to complete the recall repair were now available and to contact the local dealer. Upon contacting the local dealer, the contact was informed that no repairs would be performed on the vehicle unless the engine failure had occurred. The contact expressed safety concerns because the recall repair was supposed to prevent the failure from occurring. The contact stated that the engine failure might occur on a busy freeway. The manufacturer was contacted and confirmed that no repairs would be performed unless the engine failure had occurred. The contact had not yet experienced the failure listed in the recall.

Vehicle is not running and was at the dealership for recall and dealership said that ford denied claim and ford said dealership denied claim. Dealership said it’s something from oil and that it’s not issue from recall however all problems and issues fall within the recall damage. I called ford and they said the dealership are the ones who denied it. They also caused and did more damage to the vehicle in process. Doesn’t make any sense new engine was put in 2 yrs 20,000 miles ago. Also paperwork from dealership actually states that the outside of the oil pump belt looked to be in rough shape!! Which is the recall!!!

My car began rattling. I brough it to Ray Price Ford and was told the Flex Plate is cracked and needs replacement. My car only has 50,000 miles on it and the Flex Plate is a covered repair on other models from the same year. I called Ford and referred to the CSP 22n12 but was told my car is not covered under this program. I requested Good Will assistance and was also denied. I am not sure why several other models of the same year are covered but not my vehicle. It is a 3,000 repair on a part for a vehicle that only has 50,000 and has been serviced since purchase through Ford. This is the second issues with regards to this transmission. All of the hoses came loose around 2 years ago for no apparent reason which also was a full change. It seems they are only covering their most popular model for this issue and it seems as if it a poor manufacturing for the Flex Plate.

The contact owns a 2018 Ford EcoSport. The contact stated that after having the engine replaced in 2023 and being reimbursed following a subsequent recall, the vehicle experienced engine failure. The contact stated that while the official fix was released, the replacement engine that was installed in the vehicle was not equipped with the official fix. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 220,938.

Recall work done on 2018 Ford Ecosport. Next day leaking oil at all four corners of oil pan. Took back to dealership and the repaired but didn’t document it. About one week later oil and other fluids leaking from all over. Took back to dealership and they repaired but charged me a deductible stating it wasn’t really due to the recall work. I think it was. About 11 days later fluids leaking/pouring out from under vehicle. Back at dealership now.

The engine oil pump drive belt and/or tensioner failed, causing the low-oil-pressure warning light to illuminate and creating a risk of sudden engine seizure and loss of motive power while driving. The vehicle is a 2018 Ford EcoSport with approximately 49,000 miles. It had no oil-pressure issues of any kind until two months after the dealer performed the interim repair under open safety recall 23S64. The dealer (Tipton Ford Brownsville) and Ford corporate hotline have both refused to perform the required oil-pan inspection and free engine replacement specified in recall bulletin MT23S64A, even though the recall remains open and this is the exact failure mode described in the recall. The vehicle is currently at the dealership and available for inspection.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The check engine warning light was intermittently illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.

My 2018 Ford EcoSport is affected by Recall 23S64 / NHTSA 23V905. The engine has been replaced and I also had a tune-up, but the vehicle is still experiencing shaking and loss of power while driving. At times it will not accelerate past 50 mph. This has been happening since I bought the vehicle in 2023. This is unsafe and needs review.

Check engine light acceleration on it own and loses power

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not available. The contact later received notification that parts were available. The contact called a local dealer and was informed that due to a high service volume, the vehicle could not be serviced immediately. The contact called several other dealers for assistance and was provided the same information. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While driving at 65 MPH, the check engine and "Low Engine Oil Pressure" messages were displayed on the instrument panel. The vehicle was taken to an independent mechanic, where the mechanic linked the failure to the unrepaired recall. The manufacturer was made aware of the issue and referred the contact back to the dealer for assistance. The vehicle was not repaired. The failure mileage was 70,450.

During a trip out of town, the vehicle suffered a complete engine and mechanical breakdown on a busy highway, becoming inoperable and posing a serious safety hazard. The vehicle had been routinely serviced and received an oil change two days prior to the incident. On the same day, another service company reviewed the oil system and confirmed the concern. The vehicle has been in the possession of Jim Hudson Ford in Lexington, SC since October 25, 2025 and remains unrepaired. Ford has confirmed that only ten (10) parts are currently on order nationwide and that no loaners will be available until February 2026. The dealership reported that another EcoSport affected by the same recall has been on their lot since July with no repair parts available. We live approximately 68 miles away and have no transportation. The registered owner is a disabled individual with a pacemaker, creating an extreme hardship due to limited financial flexibility and dependence on disability income. We have repeatedly requested permission to pick up a loaner vehicle from another Ford dealership closer to home or to receive a third-party rental (Enterprise, Avis, etc.) at Ford’s expense, consistent with public recall guidance. Ford has refused all such accommodations and has declined to confirm that the delay is due to back-ordered parts.

The contact owns a 2018 Ford Ecosport. The contact stated that while driving approximately 40 MPH, the vehicle lost motive power, shook and vibrated, and then stalled. During the failure, the check engine warning light illuminated, and the oil pressure message was displayed. The vehicle was towed to the local dealer, who diagnosed that the engine had failed due to a faulty oil pump drive belt tensioner. The engine was replaced, but later the replacement engine experienced an oil pressure failure. The vehicle was taken to the local dealer but had not yet been repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The manufacturer was made aware of the issue. The failure mileage was approximately 55,000.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where the recall repair was performed. The vehicle was returned to the contact; however, the contact was informed that the alternator was not spinning. The contact was informed that the alternator had seized and needed to be replaced. The dealer ordered the replacement alternator; however, the repair was denied by the manufacturer. The dealer then applied a lubricant to the alternator, and the alternator unseized; however, the contact was that the lubrication was a temporary fix. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the repair was not covered under the recall. The failure mileage was approximately 60,000.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Two dealers telling different thing to fix the recall on my car. The first dealer who did my interim repair did a replace long block engine. And the new dealer who about to do the final repair is saying that the engine failure now is not part of the recall.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that two dealers were contacted, and the contact was informed that the manufacturer would not approve the repair if the vehicle was not actively experiencing the failure associated with the recall. The contact was also informed by a dealer that if the repair was performed, the vehicle might still experience the failure because the dealer had seen other vehicle with the failure after the repair was performed. However, the contact was informed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the repair would not be repaired without a failure being experienced. The contact had not experienced a failure.

Three days after I purchased the vehicle from ideal cars, I went to Showlow, Arizona and the car on the hill started spitting and sputtering lost power and shut off and I had to pull over to the side about 20 minutes later. It was able to start again and we went Then a week later I went to Payson, Arizona and my vehicle again lost power on the hill and shut off and I had to pull over to the side and wait for it to start again that’s when I called Ford and the car lot I purchased it from which they don’t want anything to do with me, but Ford told me about the recall and how that’s what my car is going to do or could do but I’m telling you it already did it. It’s already made. The transmission sounds whiny, and clunky, and the motor shifting is not better. This is all after the recall repairs.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, after contacting several local dealers, the contact was advised that the vehicle would not be inspected unless a failure had occurred that was related to the recall, and then the recall repair would be provided. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the dealer six times; however, the contact was informed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure related to the recall.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power and was unable to accelerate above 40 MPH. The “Low Oil Pressure” warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the engine oil pump. The vehicle was not repaired. After investigating the failure, the contact attributed it to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but the vehicle was not yet repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was 70,000.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Vehicle Information: •Year / Make / Model: 2018 Ford EcoSport Titanium 2.0L •VIN: [XXX] ] •Mileage: ~70,000 miles Problem Description: I am experiencing multiple engine and emissions-related issues on my 2018 Ford EcoSport at only ~70,000 miles. These include: •Check engine light illuminated continuously •P0016 – Crankshaft/Camshaft Correlation (Bank 1 Sensor A) •P0017 – Crankshaft/Camshaft Correlation (Bank 1 Sensor B) •P0420 – Catalyst System Efficiency Below Threshold •All emissions-related lights, including camshaft indicator, are on •Vehicle is sluggish and struggles to accelerate These issues first appeared around 30,000 miles and recurred more severely at ~70,000 miles. The vehicle has been maintained according to manufacturer recommendations, with regular oil changes using the correct oil type. This appears to be a premature failure of timing chain/cam phasers and possibly catalytic converter components. I have checked for recalls and found none applicable to my 2.0L engine, and there are no known Technical Service Bulletins specifically covering this problem. I am concerned about safety and reliability, and I am submitting this complaint so that NHTSA can track these issues and determine if further investigation or action is necessary. Additional Comments: •I am aware of other Ford owners experiencing similar timing chain and cam phaser issues at low mileage (60k–80k miles). •I request that this information be considered for investigation into potential safety defects or extended coverage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine completely failed less than a month after purchase at approximately 58,000 miles. The vehicle is currently at Wicklund Auto in Rolla, MO for inspection and repair, and the engine is available for inspection upon request. 2. How was your safety or the safety of others put at risk? A complete engine failure caused the vehicle to shut off while driving, which could have resulted in a sudden loss of power, stalling in traffic, or inability to accelerate or brake properly, creating a serious risk of a collision or other accidents. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Wicklund Auto has confirmed catastrophic engine failure. The dealership, Arizona Car Sales in Mesa, AZ, has not taken responsibility but may have inspected the vehicle. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by Wicklund Auto, and repair documentation is available. The manufacturer and dealership have been notified but have not assumed responsibility. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? On August 10, 2025, at approximately 8:07 PM, the LOW ENGINE PRESSURE indicator illuminated. I exited to a Mobil gas station and waited for 30 minutes. During this time, the FULL ACCESSORY POWER ACTIVE indicator turned on, and shortly afterward, the vehicle shut down completely and became inoperable. No prior warning lamps or messages appeared before this date. Additionally, I was not informed of any relevant recall at the time of purchase from Arizona Car Sales, which could have affected the safety and reliability of the vehicle.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at 35 MPH, the vehicle jerked abnormally. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The dealer was contacted and informed the contact that the vehicle would not be serviced under the recall if the engine had not failed or seized. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was not available.

The contact owned a 2018 Ford EcoSport. The contact stated that while her son was driving at 35 mph, he attempted to avoid a dog in the road, swerved into the oncoming lane of a two-lane road, and then crashed into a fence. During the failure, the contact lost control of the vehicle. The air bags did not deploy. A police report was filed. No injuries were sustained, and medical attention was not required. The vehicle was towed to an impound lot and deemed totaled. The contact received a notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING), the VIN was included, and the contact associated the failure with the recall consequence. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000.

The contact owns a 2018 Ford EcoSport. The contact stated that the vehicle was taken to the dealer for the recall repair of NHTSA Campaign Number: 23V905000(Engine and Engine Cooling), and the dealer replaced the engine and the oil pump; however, while driving two days later, the vehicle stalled upon coming to a complete stop at a stop sign. The contact was able to restart the vehicle after an hour and drove to the residence. The dealer picked up the vehicle from the residence, and the contact was later informed that the vehicle was diagnosed with wiring harness failure. The vehicle was not yet repaired because the contact believed that the dealer damaged the wiring harness while performing the recall repair. The manufacturer was not notified of the failure. The failure mileage was 109,000.

As I was driving in the highway the car began to loose power... it began to slip, it speeds up then goes down etc, once I slowed down but before coming to a complete stop the car shut down while I was exiting the highway. We could have been hit from behind if it wasn't that i had already been slowing down because the car didn't feel right. It has happened more than once, the slippage of power is constant. According to the codes and the diagnostic it was the turbo that needed replacement along with other things I have a video summary of the issues. However, this began right after my warranty expired and the engine had already been replaced due to another issue not even a year before. This car seems to be nothing but problems. You get the check engine light that comes and goes amd the "see manual" light which doesn't tell you anything other than it could be anything. This car is not even 10 years old... it's not high mileage. They seem to know that the turbocharge is an issue but nothing is done about it.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Ecosport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the turbo charger. The contact was informed that the turbo charger need to be replaced. The vehicle was not repaired. The contact stated that a failure with the turbo charger had occurred less than a year prior and was replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.

The contact owns a 2018 Ford EcoSport. The contact stated the vehicle was idling roughly. While checking around the engine, the temperature coming off the engine was significantly hotter than the other temperatures around the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle and determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The dealer informed the contact that the failure was a known failure; however, there was no recall related to the failure. The vehicle was no longer operable. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case regarding the failure. The failure mileage was approximately 100,000.

After reviewing the latest service and inspection report was informed that the lug nuts are swollen and need to be replaced at a cost of $195.00 USD. After inspecting the vehicle lug nuts myself the marks on the outside of the nut show the pattern from the use of a twelve point socket when a six point socket should have been used. I replaced 14 of the 16 lug nuts on this vehicle but was unable to get 2 of them off; one on the left rear and the other on the right rear wheel. This style of lug nut; ie. 2-piece is a safety hazard as the two remaining wheels cannot be easily changed by the owner in the event of a flat or other issue. The information from the dealership was not totally correct as I was told they other portion was alumninum when my testing shows it to be steel. They said that they swell due to corrorsion of which there was none. How do I trust they are giving their customers the correct information when I hear this. Subjectively, I believe the original damage was caused by the service staff using a twelve point socket instead of the correct 19mm six point socket. You can see the marks left on the lug nuts in the include image.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 80 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway and turned off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated but had since turned off. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The contact was advised to bring the vehicle back if the check engine warning light became illuminated again. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 17,000.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ON YOUR VEHICLE, IT MAY BE POSSIBLE FOR THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM TO FRACTURE, SEPARATE FROM THE TENSIONER BACKING PLATE, ANDOR THE OIL PUMP DRIVE BELT MATERIAL MAY DEGRADE AND LOSE TEETH, RESULTING IN A LOSS OF ENGINE OIL PRESSURE.

On July 9th, 2025, our car's engine failed. It was discovered that it was due to the safety recall 23S64 (Engine Oil Pump Failure). We were ill advised by Ford motor company customer relations specialist and ended up paying almost 1,000 for a rental car that should have been covered by the recall. We waited almost 5 months, to receive the car back fixed. It took us begging for the car to be shipped back to our home dealership in Cleveland TN, for the car to finally be fixed. The car sat at the dealership in Ripley, WV for 5 months. Bad customer service issues as well as no parts available.