2009 Ford Edge Complaint Log

This dealership is a scam, my car isn't even safe to drive because the (PSM) needs to be replaced and none of the modules are communicating but somehow they passed the inspection. I bought this car as is 2/24/26 and 2 days later it started overheating. I took to Big Al's like they recommended and Big Al's replaced the coolant assembly the car was still overheating so Big Al's recommended the electrical shop and I took it to them. Tidewater Auto Electric didn't find any electrical problems. So I took it to Dave's Tire and Auto center and they said the PSM needs to be replaced and all of the module because they are no longer communicating with each other. That's not safe and yet carland sold it to me anyway.

The contact owns a 2009 Ford Edge. The contact stated that while driving at 35 MPH, another vehicle unexpectedly sped up coming from a parking lot and collided with the contact’s vehicle. The contact stated that due to the incident, the front and rear of the vehicle were damaged. The contact also stated that the air bag warning and the air bag did not deploy during the incident. No injuries were sustained, and no medical attention was provided. However, the contact stated that the next day, the contact suffered a severe headache, and the contact went to the emergency room for medical assistance. A Police report was filed. The vehicle was towed. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100.000. The VIN was not available.

Within the last year I have replaced the right and left inner and outer tie rods, bought 4 new tires, maintained alignment and shortly after replaced the power steering hose and the driveshaft. Knowing I maintain my vehicle well, I drove myself and 4 friends 900 miles and the power steering fluid began leaking again. Mechanic tells me the rack and pinion needs replaced.I can hardly believe all this is wear and tear but it certainly caused a safety concern for me and my passengers. Now, another $2000

My tail light S and brake lights is not working the components was burnt and bulbs was burnt and we put all new bulbs and put in new components and there still not working.and I've been pulled over about 4 times cause of it thankfully I didn't get a ticket so please put a recall on this so it can be fixed I love my SUV

On February 22 our Ford Edge exploded in our driveway. We had only been home 15 minutes at the most when we heard the explosion. The vehicle was not running. We went outside and the vehicle was fully engulfed with flames. It was completely burned down to the metal and did over $7000 in damages to our home. It was parked in our driveway next to the home. Again, the car was not running. We have contacted the Ford Motor Company, but they keep giving us different dates on when we should hear from them. We have not had any prior issues with the vehicle and there wasn't any warning signs or any smell of gas anytime before the incident. The only recall we received was about the airbag and we took it to Ford to have it taken care of. When I called Ford after the incident, the customer care representative mentioned a recall about the gas tank bracket I believe, but we never received a notification about that. We haven't removed the vehicle from our property and it's still there. Ford hasn't asked to come look at it. They only requested the fire department report.

2 years ago car started losing power so took to garage for tune up. Changed spark plugs. They said that I needed one of the coils changed as well. Costly job. This did not fix the issue. Took to another shop who said that the computer needed to be changed because computer was burning out the coil. Have picture of burned coil. Again, this time replaced computer and coils ( all 6 coils. $2000 fix. Almost year later again same issue. Go back to same garage, covered in warranty. Explains to me that this is something Ford is aware of and has done nothing about. Boards are shorting out coils. They replaced computer again and charged me to install. This time is lasted only 6 months. My car only has 121,000 miles on it. I should not have replaced computer 3 times in 2 years. Tell me that this is right? I cannot drive the car at all because this will cause the engine to crack. The car needs to be towed each time. Loss of power can cause accident. Scary

When engaging brake pedal becomes very hard to push and having to push pedal all the way to the floor where it slows finally and then stops. It does not stop when push the brake pedal like normal. Pedal at the floor still not stopping then finally stops but by that time I could have ran into another car or through at stop light. I almost hit someone because of this.

Car stalls in the midfle of driving

I need to know about and where I can take to fix it

Without warning while driving my vehicle loses the ability to excelerate. I am lucky I haven't been hit by another car. I patiently wait and after a few seconds it will move forward into the turn. I do not get a reading or warning lights of any kind. This has just started happening and it has occurred 4 x this week. I have an appointment to have it serviced. After reading countless on-line reports it sounds like it is a throttle body Assembly or switch issue. Sometimes it drives perfectly...I am concerned about this safety issue. My Edge is older, but only has 56,000. miles on it. I suspect that I am still covered on the extended warranty since my vehicle has lower mileage.

Called dealer on 10-10-2022, 2:30pm to arrange repair and was told that the dealer would call me when parts were available. I have not been contacted by the dealer or any other party. If this is an urgent safety problem and my life may be at risk, shouldn’t this be a higher priority for the dealer and manufacturer; should I consider my potential loss of life or disability to be collateral damage? Urgent matters allowed to languish for a full year or more do not qualify as making a good faith effort to resolve a safety recall.

I was trying to see where do I take my vehicle for the recalls I have 3 under my vin number

Brake Booster Failure. $947.45 to repair out of pocket expense. Thank God I was not injured or killed, nor was anyone else, or property damaged, as I was able to avoid a collision. There is a class action lawsuit over this defective Ford part.

I just submitted a complaint about the transmission system. It doesn't want to drive or speed up in slow traffic or when I'm trying to drive again after stopping. Upon a search, I came across a lot of complaints concerning the Ford Edge transmission and I screenshot a complaint from another Ford Edge owner that describes my ongoing issue EXACTLY as it happens to me. The Edge has a whole lot of transmission issues and on this particular site the complaints cover Edge 2007 through 2012. The transmission definitely needs to be recalled.

When the car is at a complete stop or at low speed and then you start to drive again or pick up speed (ex: at a stop light or in a traffic jam) the car will jerk even when coasting and it will not pick up speed. It almost sounds like a belt is unwinding but it isn't. If I pull the car over, turn it completely off and wait a minute or two, it starts up again and drives with no problem. This happens several times a week. It also has a burning smell but no smoke is visible and nothing on the dashboard shows any indication of overheating engine. I've read online that this exact issue was found in newer models of the Ford Edge. No check engine light. Definitely a transmission issue as found in other newer models. This is a very dangerous issue and needs to be recalled.

SUDDEN AND TOTAL LOSS OF POWER WHILE DRIVING VEHICLE IN TRAFFIC. THERE WAS WARNING, NO ENGINE LIGHT AND THERE ARE NO CODES TO DIAGNOSE. THIS IS A LIFE-THREATENING HAZARD AND SHOULD BE ADDRESSED AND NOT DISMISSED BY FORD. SOME SAY IT COULD BE SEVERAL SOLUTIONS TO THE PROBLEM BUT THE MAIN SOLUTION HAS BEEN THE THROTTLE POSITION SWITCH AND THROTTLE BODY ASSEMBLY. THIS IS A MANUFACTURING ISSUE AND SHOULD BE CONSIDER A RECALL FIX WITH NO COST TO THE OWNER.

The contact owns a 2009 Ford Edge. The contact stated that there was a strong fuel odor coming from the vehicle. Additionally, the contact noticed that fuel was leaking from the vehicle onto the ground. The contact who is as an independent mechanic, diagnosed the vehicle and determined that the fuel tank was leaking at the spot welds located on the upper part of the tank and at the mounting points on the fuel tank. The contact stated that the fuel tank was previously replaced under NHTSA Campaign Number: 15V712000 (Fuel System, Gasoline). The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under the recall a second time, and that the vehicle was not covered under warranty. The vehicle was not repaired. The failure mileage was approximately 157,000.

The contact owns a 2009 Ford Edge. The contact stated while driving at an undisclosed speed, the temperature gauge became elevated and there was steam coming from under the hood. Additionally, the contact stated that she was able to maneuver the vehicle off the road. The vehicle was towed to a local service station where it was diagnosed that the water pump needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 153,000.

Advised by mechanic that there are issues with the brake booster master cylinder that are causing serious braking issues. He's seen this issue in many ford vehicles of similar age recently. Said this issue is serious and can cause major damage to vehicle and safety concerns for drivers and passengers if brakes go out when vehicle is in use.

We have maintained this vehicle from its start. It has been developing a burn out on both rear turn signals in the last two years. The bulbs seem to require replacement more than once every six months. The bulbs seem to be overheating and actually melting the plastic between the bulb glass and the insert itself. Viewing this online it seems to be a problem that goes back for years and yet Ford maintains it is not their problem. I feel it's dangerous and could cause a fire if this continues and seems to affect a majority of customers.

Fuel tank leaking at spot welds and mounting points. Fuel tank recall performed [XXX] @ 54,758 miles. We purchased the vehicle from a ford Dealer in Alpena MI Dean Arbour Ford in August of 2018. I have contacted this dealer about this issue as well as the Customer Care Center of Ford Motor Company. All tell me they only had a 2 year warranty on the repair. My concern is the recall was performed but did not fix this issue due to the same situation is happening with-in the same amount of time from manufacture date to the date of the original recall. They did not rectify the safety concern from the original recall they just replaced with the same style tank knowing it would fail again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Takata Recall. The contact owns a 2009 Ford Edge. The contact stated while the vehicle was being inspected, she was made aware of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

2009 FORD EDGE. CONSUMER WRITES IN REGARD TO AIRBAG SAFETY RECALL. THE CONSUMER STATED THE DEALERSHIP WAS UNABLE TO COMPLETE THE RECALL DUE TO NOT HAVING THE NECESSARY PARTS.

Car suddenly accerlates when disengaged from parking mode and when braking. Engine speed up, rpm went from 1,000 to 3,000 in seconds

The contact owns a 2009 Ford Edge. The contact stated the vehicle shifted hard while driving. The RPM revved up to high. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to NHTSA. The approximate failure mileage was 210,000.

The contact's daughter owns a 2009 Ford Edge. The contact stated while his daughter was driving at 20-30 MPH, the vehicle inadvertently stalled as the transmission switched to neutral. There were no warning lights illuminated. The contact stated his daughter veered to the side of the road, where she turned off the vehicle. The contact stated his daughter was able to restart the vehicle and drove to her destination. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated the failure had been reoccurring while driving. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 89,000. Consumer stated higher interstate highway speeds, there is noticeable hesitation occurring from time to time.

We took our Ford Edge to Bowditch Ford and supposedly had the air bag igniter fixed. I now see from this website that the part has not been made available and the airbag is not safe. When will I know if the part is available and why did Bowditch tell us they replaced it?

First when is the recall going to happen. How much longer does this safety hazard have to exist. It could kill me and everyone in the vehicle but yet nothing has been done. Driver side airbag. Your steering is a job. The power steering pump is horrid - bad bad.

DRIVERS SEAT ROCKS BACK AND FORTH WHEN ACCELERATING OR BREAKING. RESEARCH ON THE INTERNET OF OTHER NHTSA REPORTS SHOW THIS FROM DEALER REPORTS TO BE A FAILURE OF THE SEAT TRACK WITH AN ESTIMATED REPAIR COST OF $1100. SEVERAL 2009/2010 EDGE REPORTS ON THIS SITE. MOST UNSETTLING REPORT WAS --> "DURING AN ACCIDENT LAST YEAR THE DRIVERS SEAT BROKEFROM IT'S TRACK". HERE IS THE $35 OEM PART THAT FAILS --> Seat Track 7T4Z7866410FC. THIS HAPPENS ENOUGH WHERE THE PART IS ROUTINELY AVAILABLE ON EBAY.

The contact owns a 2009 Ford Edge. The contact stated that after parking the vehicle in the garage, the contact discovered smoke coming from the garage. After driving the vehicle out of the garage, the contact saw smoke and flames coming from the engine compartment. The fire department was called to the scene and extinguished the flames. A fire report was filed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was approximately 120,000.

Extremely hard to press brake pedal. Can not stop suddenly. Ford dealer has confirmed brake booster went out

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V158000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT WAS CONCERNED ABOUT DRIVING THE VEHICLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WE BOUGHT THIS VEHICLE A WEEK AGO. EVERY TIME WE PARK IN THE GARAGE THERE IS A STRONG GAS SMELL BUT NO SIGN OF LEAKING GAS UNDER THE VEHICLE. 2008S WERE RECALLED FOR LEAKING SEAM IN FUEL TANK BUT THIS ONE IS NOT?

The contact owns a 2009 Ford Edge. The contact stated that the driver-side rear tail light bulb would frequently burn out after replacement. Upon initially taking the vehicle to a dealer, she was informed that the bulb outlet would overheat while at a stop and that the bulb receptacle had begun to melt. The contact was also informed that the same failure had occurred in the passenger side tail light; however, the bulb had yet to burn out. The contact had a preliminary diagnosis performed by an independent mechanic who stated that the bulb receptacles would need replacement. The manufacturer had been notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 120,000.

There has been no incident but I am unsatisfied with the amount of time the manufacturer is taking to remedy the situation. The recall is for a huge safety item and it means every time my family and I drive in my vehicle, we are unsafe. This does not meet the criteria for a road worthy vehicle until this is fixed. I called the FORD dealer for an update today and hope to have one soon.

I see I have two recalls on my vehicle, one states "remedy not yet available" and was issued over a year ago. Manufacturer Recall 21S12, NHTSA Recall Number 21V1158. When is a remedy going to be available? I have been aggressively pursued for the other recall but unable to get any representative from a Ford dealership to return my calls when leaving messages for mobile repair. First was Bob Tomes Ford, McKinney, TX. I received flier that said they will do repairs at home or work. A scheduling rep finally got in touch with someone and they do not perform remote repairs!!! I'm attempting a third dealership today. Another message left, doubt I will get a call back.

Recall warning issued over a year ago and zero remedy is available yet. My vehicle has <80,000mi and has a lot of life left. These recalls take way too long to fix.

CAR IS STEERING ON IT OWN. IT ALSO HAS A LEAK IN THE GAS TANK. FRONT AIRBAGS HAVE A RECALL.

AT SPEEDS BELOW 5 MPH AS WELL AS SPEED 35-45 MPH THE TRANSMISSION WILL RUN AWAY RACE BEYOND FOOT PEDAL CONTROL. IMMEDIATE BRAKE PRESSURE IS NECESSARY TO AVOID ACCIDENT AND ALSO SHIFTING TO NEUTRAL TO REGAIN CONTROL. OCCURS WITH NO WARNING. REQUIRES EMERGENCY REACTION TIME.!!! HAS HAPPENED NUMEROUS TIMES SINCE DEC.2020 THRU YESTERDAY FEB.22,2021.

IT STARTED STALLING, AND LOSING POWER WHILE DRIVING. WHEN THE AC IS TURNED ON IT STARTED DRIVING ROUGH AT LOW SPEEDS BUT WHEN THE AC IS OFF IT RUNS ROUGH AT HIGH SPEEDS. THE THROTTLE BODY SEEMS TO BEESSED UP IT NOW RUNS ROUGH AND IDLES ROUGH. IT'S ALMOST LIKE IT DOESN'T HAVE THE CORRECT FUEL TO AIR RATIO.

MY EDGE YOU HAVE TO PUT IT IN PARK AFTER YOU START DRIVING IT TO GET IT TO GO. THEN IT WILL DRIVE OK FOR AWHILE THEN YOU HAVE TO DO IT AGAIN. I'M AFRAID THAT I'M GOING TO GET REAR ENDED AND GET HURT. IM DRIVING IN TOWN WHEN THIS HAPPENED

PEDAL WENT HARD AND DOWN TO THE FLOOR. CAME CLOSE TO REAR ENDING CAR IN FRONT OF ME. FROM WHAT I'VE HEARD THIS IS A COMMON ISSUE AND FORD DOESN'T HAVE A RECALL, ALTHOUGH THEY DO WITH NEWER YEARS OF THE SAME MODEL. VERY DANGEROUS AND THESE CARS SHOULD HAVE A RECALL.. IT'S ABSURD THAT A BRAKE BOOSTER SHOULD FAIL AND NOT HAVE A RECALL WITH A KNOWN DEADLY ISSUE.

2009 FORD EDGE AWD 80K MILES STRONG GAS SMELL AND EVIDENCE OF LEAK SEEN IN DRIVEWAY PROMPTED VISIT TO MECHANIC. LEAK DISCOVERED COMING FROM CORRODED SEAM OF FUEL TANK ON PASSENGER SIDE. NO CHECK ENGINE LIGHT EVER ALERTED ME THAT THERE WAS A PROBLEM. INTERNET SEARCH REVEALED FUEL TANK RECALL OF 128,000 FORD EDGE AND LINCOLN MKX CARS BUILT AT OAKVILLE ASSEMBLY PLANT BETWEEN SEPTEMBER 1TH, 2008 THROUGH JULY 1ST, 2010. MY CAR WAS BUILT AT THAT PLANT AT THAT TIME BUT I WAS NEVER INFORMED OF THE RECALL.(FOMOCO RECALL NUMBER: 15S31) I CALLED FORD AND THEY SAID MY CAR WAS NOT INCLUDED IN THE RECALL.

WHEN DRIVING THE VECHICLE AT ANY SPEED WHEN NEEDING TO BREAK THE BREAK PEDAL WILL GO TO THE FLOOR THE CAR IS UNABLE TO DRIVEN SAFELY AND COULD CAUSE A WRECK. WENT AND HAD THE BRAKES CHANGED TO SEE IF THEY WOULD HELP MECHANIC STATED THAT HE ORGINALLY BELIEVED THEIR WAS AIR IN THE LINE BUT HE STATED HE WAS UNABLE TO RESOLVE THE ISSUE AND KNEW THAT THE LINCOLN SUV HAD THIS SAME ISSUE AND WAS RECALLED. IF SOMEONE COULD CALL ME TO DISCUSS THE ISSUE THAT WOULD BE GREAT

WHEN DRIVING THE VEHICLE AND NEEDING TO BREAK THE BREAK PADEL WILL GO ALL THE WAY TO THE FLOOR AND ALMOST NOT STOP. HAD BREAK PADS CHANGED BUT THE MECHANIC STATES THERE IS A ISSUE WITH THE BREAK LINE HAVING AIR IN THEM THAT CANT BE RELEASED. THE CAR CAN NOT BE DRIVEN SAFELY. WOULD LIKE SOMEONE TO CALL ME

THE BREAK PEDAL GOES STRAIGHT TO THE FLOOR WHICH MAKES IT HARD TO BREAK IN ENOUGH TIME WHICH COULD CAUSE A WRECK. I WENT TO A BREAK SHOP AND THE BREAKS WERE CHANGED BUT THE TECHNICIAN STATED THERE IS A ISSUE WITH THE ABS SYSTEM AND HE KNEW OF A RECALL IN THE LINCOLN MKZ FOR THIS PROBLEM. HE STATED THE FORD DEALERSHIP WOULD NEED TO FIX THIS AND IT SHOULD BE RECALLED DURING THIS YEAR MODEL OTHER FORD MODELS ARE RECALLED BUT NOT SEEING IT FOR THE EDGE

Manufacturer Recall 19S01, NHTSA Recall 19V001. I have contacted Bob Tomes Ford multiple times (John Grinn, Mobile service) leaving messages and my phone number. No call back. Today a scheduling representative was able to speak to someone at this dealership and was told they do not offer mobile repairs. I have received multiple notices from this dealership advertising "repairs at your home or work"!! I can't even get a return phone call but receive multiple mail notifications, man showing up at my home multiple times, same man following me down my alley, and just this weekend, someone scanning my license and leaving a notice. If I can't schedule the repair, how am I supposed to get this problem resolved that is a possible danger to my life?!?! No one will return my calls!

FUEL TANK IS LEAKING AFTER REFUELING

FRED BEANS FORD CLOSED MY RECALL ON FUEL TANK CORROSION AND SAYS ITS FINE. FORD WONT DO ANYTHING CAUSE FRED BEANS SAYS ITS FINE!

I HAVE BEEN TAKING MY CAR FOR AT LEAST THE PAST 3 YEARS TO HAVE THE BRAKES LOOKED AT. THE PEDAL GOES TOO FAR TO THE FLOOR. I HAVE TAKEN IT TO 3 DIFFERENT DEALERSHIPS TO HAVE THE BRAKES LOOKED AT, ONLY TO BE TOLD THERE IS NO PROBLEM. I JUST HAD NEW FRONT BRAKES AND ROTORS PUT ON AUGUST 2019. MY SON WAS DRIVING THE CAR TO WORK THIS MORNING AND HAD AN ACCIDENT GOING THROUGH A TOLL BOOTH. HE SAID WHEN HE PRESSED ON THE BRAKES THE CAR JUST WOULD NOT STOP AT A GOOD RATE, AND THE PEDAL WAS SPONGIE. THERE NEEDS TO BE A RECALL ON THE BRAKE SYSTEM FOR 2009 FORD EDGES. I AM NOT THE ONLY ONE WITH THIS COMPLAINT. THANK GOD NOBODY WAS INJURED, BUT WHAT IS IT GOING TO TAKE TO GET THIS TAKEN CARE OF.