2014 Ford Edge Complaint Log

Brake pedal felt mushy, took vehicle to repair shop and had master cylinder replaced. Problem persisted so took vehicle to a different repair shop and had brake booster replaced. Pedal felt firmer but then a hissing sound could be heard while driving without using brakes. Had brake booster replaced again as well as the vacuum hose connected to booster. Now Pedal goes all the way the floor requiring excessive pressure to stop vehicle and a high pitched hissing sound is heard when applying pressure to brake pedal. Hissing sound still present while car in motion without touching brakes. Vehicle had to be put into neutral to stop. Backing out of driveway, vehicle continues to roll slightly even when Pedal pushed to floor. Mo warning lights have ever come on and brake fluid reservoir needs frequent additions of fluid.

In busy traffic brake pedal went all the way to floor almost causing me to hit vehicle in front of me. Vehicle was towed to my mechanic at which time he informed me this is an ongoing issue with Ford and is recall issue. I have contacted my local Ford dealer as well as Ford Motor company and filed a claim.Vehicle has not been repaired. I hope sooner than later Ford will acknowledge this ongoing issue as this is a very catastrophic loss!!

Ford has the abs valve on back order for over 700 vehicles with no delivery date in sight. The vehicles are worthless at this point because they can’t be fixed or driven safely.

I am an automotive service technology teacher, retired. The ABS system on this vehicle failed without warning and without any trouble codes. No lights, no codes. The pedal sinks nearly to the floor, but does engage the brakes once the ABS chambers fill with fluid. But, by the time brakes begin to engage, one's heart skips a beat and it actually takes 1/2 second longer for the brakes to actually work. If not for my tall stature, I might not be able to reach the distance it takes to get hydraulic pressure. Brakes work, but marginally due to interference with floor. My research indicates this is a relatively common problem with these vehicles. Folks need to be warned! A recall is in order; at the very least a service bulletin and a customer notification. I'll fix it, but I shouldn't need to. I'll save the old unit and ship it if anybody wants to inspect it.

I’ve had some serious problems with my back up camera sometimes it blacks out and turns completely black in the middle of me backing up a few times I almost ran into a car and a person backing up and then when it goes blank all of a sudden I couldn’t see. Also sometimes the picture will turn upside down and get distorted. I was going to get it looked at and I spoke with a friend that has a 2013 Ford edge and said they were having the same problems with their back up camera. So I looked it up online and noticed there’s a recall on all backup cameras on Ford vehicles, it said it started 2015 and up, and it stated that the problems that they were having were the exact same problems that I’m having but when I put my information in, it says there’s no recall on my car so if it’s the specific year, I don’t know, but I’m obviously having the exact same problems with my backup camera and I feel like it’s dangerous and I’m sure I’m not the only vehicle that that’s happened to, especially with them having a recall on their backup cameras. I feel that ford should recall on the backup cameras for more than just the 2015 and up, my model is a 2014 Ford edge sport and definitely is having the exact same problems as the other recalls on their back up cameras

Rear back up camera stopped working after image turned upside down for a few days.

faulty rear-view camera

The contact owns a 2014 Ford Edge. The contact stated that while attempting to reverse, the rear-view camera displayed an upside-down image. Occasionally, the picture or the view was distorted. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 194,000.

I purchased my 2014 Ford Edge in December 2023. March 2023, I started having issues with the driver side door lock sensor malfunction as shown in the last photo. The door would not automatically lock when I started driving, sensing that the driver’s side door was still open. It was not. I kept pushing the lock button to lock it, but it kept unlocking even while driving. Eventually it would lock. The cost to fix that was around $600 which I could not afford, and my limited warranty expired. July/August 2025 my ABS and traction control sensor lights were lit on my dash. I took the car for service and my very reputable mechanic diagnosed with no codes showing up a few times. Performed a reset twice and the lights came back on after only driving a couple of miles. He contacted Ford who advised he couldn't sell the part because there was a "national hold" on the part. On 9/2 my brakes and traction control failed resulting me rear ending another vehicle. The other safety issue is that my airbags did not deploy upon the collision. I contacted Ford Corporation and was advised that Ford will not do anything since my vehicle was older than 10 years. The vehicle is a total loss leaving me with a loan balance of approximately $4,700.00. This is neither fair nor right for a multimillion-dollar company that will not or choose not to address or acknowledge their responsibility regarding these two very serious safety issues. Since I didn’t die or get seriously hurt, I guess it’s not that big a deal to Ford.

When in reverse, the backup camera in my vehicle no longer functions. The view is displayed upside down which is very disorienting or the screen rapidly flashes.

The contact owns a 2014 Ford Edge. The contact stated that while attempting to decelerate and depressing the brake pedal, there was an abnormal grinding sound coming from the brakes. Additionally, the contact stated that the vehicle failed to detect other nearby vehicles as intended. The vehicle was taken to a local Pep Boys, where the rear rotors and brake pads were replaced. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The vehicle was taken back to the same local Pep Boys, where the vehicle was diagnosed with a check engine, transmission, ABS, Cruise Control Module, and seat module failure. The local Pep Boys diagnosed the vehicle with an ABS module failure that impacted the performance of several other safety features. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired because there was no recall associated with the VIN. The vehicle was not repaired. In addition, the contact related the failure to NHTSA Campaign Number: 16V733000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.

While driving at approximately 10 mph I attempted to make a left hand turn. Something popped in my front end causing my vehicle to immediately pull to the left and into a landscaping rock. The incident caused the entire wheel and left front side to completely break. Air bags did not deploy

Loss of power

The contact owns a 2014 Ford Edge. The contact stated that while reversing, the back over prevention camera image was displayed upside down. The contact indicated that the failure had occurred after the battery was replaced. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 55,000.

My vehicle started having a "spongy" pedal feel when I pushed on my brakes going to work and returning home. I was going to be taking my grandchildren to Branson, MO, on Thursday morning, [XXX], and was able to get Marvin Merritt, mechanic, to look at my vehicle before leaving to make sure we would be okay traveling. Marvin notified me that my brake booster needed replace and it was not safe to travel. I made other arrangements to go to Branson. When I got back I paid Marvin for services rendered and got my letter from the Ford Motor Company Dated March 2024. I took my letter, the invoice from Marvin Merritt and turned it into Friendly Ford Dealership / Service man, Derrick and he filed a claim for me and said he did not see any reason why they would deny my claim based on the information I turned in. I waited 4 week, calling weekly for updates, before being told my claim was being denied. Derrick gave me the following number to call 1-800-392-3673 and they stated they would not honor the warrenty because it was not fixed at a Ford Dealership. I asked for an email or mailing address so I could send my information to them and was denied. She stated she would give me a claim number which was case # [XXX]. and I shared the following information on the phone. 1.“I received Ford’s March 2024 letter stating that if my vehicle had exceeded 150,000 miles, coverage would continue through November 30, 2025. My vehicle had exceeded that mileage, so I relied on this written coverage.” 2.“I had the brake booster repaired on July 11, 2025—well within the coverage period Ford outlined. Despite this, my claim was denied.” 3.“I am requesting Ford to honor its written commitment and reimburse the cost of my repair. Given that this matter involves a brake system safety issue, I trust Ford will resolve this promptly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

7/2/25-i was driving about 20 miles per hour when suddenly my car went into a type of limp/idle mode. It shut the car down to an idle, a wrench light came on my dash then the car started to shake. I coasted into a driveway and turned the car off. I turned it back on after 5min and it was fine. 7/16/25-I was driving about 30mph and all of a sudden my car goes into this idle mode again. I got the car to coast over into a turning lane. It lost power down to an idle, wrench came up on dash again then the car started to shake. I turned the car off and back on and it was fine. I’m very scared to drive my car bc I don’t know when this will happen again. It could be when I’m turning in front of another vehicle, driving on the expressway or just normal streets or if someone was behind me and wasn’t able to react appropriately bc my car goes into this idle mode so fast that I don’t know how to keep from having an accident myself. 7/17/25-I took it to a machanic and they hooked it to a computer but nothing showed up as being wrong. They drove it several times but they couldn’t get it to do what I’m explaining what it does. After researching the issue, I believe it may be my electric throttle body ETB that ford acknowledged was an issue and had a customer satisfaction program CPS (CSP 13N03) from Ford for ETB replacement on certain 2009-2013 ,.* Jels, sometimes extended into the early 2014 model. * Electronic Throttle Body Failure * Ford ETBs from this era are notoriously bad. * Carbon buildup, worn internal sensors, or electronic glitches cause the throttle to stick or respond erratically. * The PCM detects an unsafe throttle position → activates fail-safe mode → wrench light + jerking + no throttle. * You restart the car, and the ETB re-initializes until it fails again.

The back up camera view is distorted, the image is upside down. This causes a visibility issue. I cannot use the camera to back up, I’m dependent on the side and rear view mirrors. This car has several blind spots that make using the mirrors difficult when backing up. I have nearly hit numerous cars.

The contact owns a 2014 Ford Edge. The contact stated that while driving at slower speeds, the vehicle hesitated while accelerating with the accelerator pedal depressed, and the vehicle to respond as needed. The check engine warning light was illuminated. The contact stated the vehicle was consuming an excessive amount of fuel, with an abnormal burning metal odor entering the cabin of the vehicle through the air vents. The contact scanned the vehicle with an OBD-2 scanner and retrieved error codes for the Power Control Module, Steering Column Control Module, and Power Train Control Module. The vehicle was taken to a local dealer to be diagnosed; however, the cause of the failure was unknown because the contact had previously cleared the error codes twice. The contact related the failure to Manufacturer Recall: 24E10; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.

The contact owns a 2014 Ford Edge. The contact stated that while shifted into reverse(R), the rear-view camera image was either black or displayed upside down. The contact stated that the failure was intermittent. There was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 98,000.

Three different occurrences of the engine shutting off. Twice while in park and once while stopped in a drive-thru.

Brake booster faulty.

The contact owns a 2014 Ford Edge. The contact stated that while shifted into reverse, the rearview camera failed to display a clear review image. No warning light was illuminated. In addition, the contact stated that occasionally the digital screen displayed an upside-down image or a black screen. The vehicle was taken to a local dealer and the contact was informed that the back over prevention camera needed to be replaced. The vehicle was not repaired. The contact related to failure to an unidentified recall; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

The contact owns a 2014 Ford Edge. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera image was frozen, and the screen was blank. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,717.

The contact owns a 2014 Ford Edge. The contact stated that while depressing the brake pedal, the vehicle failed to immediately stop, and the stopping distance was extended. The vehicle was taken to the local dealer who replaced the brake master cylinder and brake booster; however, the failure persisted. The vehicle was taken back to the dealer who diagnosed that the hydraulic brake booster and electronic brake booster were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000.

The contact owns a 2014 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the sunroof unexpectedly exploded. The contact stated that there was no impact to the sunroof to have caused the sunroof glass to explode. There were no injuries sustained. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 152,000.

My ABS module/ hydraulic control unit isn’t working . My ford dealership, Autonation Lincoln Clearwater, could not find a replacement and were told that they weren’t making them anymore . I found that there were recalls on years 2015 and 2016

Backup camera fails intermittently and displays a warning telling me it is not operable and recommending it be checked. Same problem as desc2ibed in NHTSA recall issued last month for Ford vehicles including 2021-2014 Edge.

Rear camera works intermittently and is often blurry/glitches. Rear powered hatch often only closes partway then reopens

The brake booster continues to fail. I replaced this part for the second time 6 months ago, the first time was roughly 9 months before that. The failure of this part causes the brake pedal to drop to the floor making stopping tricky. I have had no accidents, no police report and no warning. No dash lights illuminate indicating a problem as well as no symptoms before the failure.

Back up camera randomly goes to a blank/black screen. Other times it randomly flips upside down. Many times the picture is grainy and wavy. Completely unreliable. I was told that the cameras just go bad randomly and that it’s my problem. However, it has to be the wiring since occasionally the picture is sharp and occasionally it is right side up. The constant unreliability is a safety hazard.

Rear view camera shows an inverted image when drive placed in reverse. It's a safety issue when backing up.

Back up camera stopped working. Back up sensors either don’t work or will just beep when nothing is behind the car. Don’t have exact date it stopped working because it started working for 1 day and then stopped working again. It has been probably 8 or 9 months since it has worked.

Backup camera doesn't always display. Had a accident while backing up.

ABS brakes randomly engage in normal braking conditions. Inspection found a broken Reluctor ring on the front drivers side axle.

The contact owns a 2014 Ford Edge. The contact stated that the back over prevention camera was unintendedly turning on and off. The message “Camera Unavailable - Contact the Dealer” was displayed. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V160000 (Back Over Prevention); however, the VIN was not included. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 60,000.

Ford has a recall on all back up cameras on Ford Edges due to the camera malfunctioning but they only have the recall back to year 2015. My camera has been malfunctioning forever but I did and do not want to pay to get it corrected. The camera shows everything upside down. I feel Ford should fix every camera that has issues, not just from 2015 and beyond.

The backup camera malfunctions, and has been doing so for about a year. When the vehicle is put into REVERSE sometimes the camera screen will be black for a few moments, followed by a message that the camera isn't available, and that I should contact my dealer. Sometimes it will come on, but show an upside-down image. There are active recalls for this problem, but I can't seem to get my VIN on the recall list so that this safety issue can be fixed.

The Power Take Off Assembly (PTU) failed. I had it replaced a a Ford Dealership with a genuine Ford PTU. After driving less than 125 miles the PTU failed again and my right front half shaft disengaged without notice on the high when traveling at highway speeds. Upon return to the dealership they noted that the PTU failed and it was replaced at no cost. However, they charged me for the replacement of the Right Front Axel. I contacted Ford Customer Service and contend that recall 14S10 should apply especially after the new PTU failed. They denied my claiming stating that the dealership claimed a torn CV Boot was the cause of my axel disengaging. However there was no mention of a torn CV Boot in the dealerships multipoint inspection of my vehicle when originally brought in. Ford Customer Service and the dealership denied my claim.

The contact owns a 2014 Ford Edge. The contact stated that while reversing, the rear-view camera displayed a distorted image. The vehicle was taken to an independent mechanic, where it was diagnosed with a rear-view camera system failure. The contact was informed that the rear-view camera system needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall which had a similar failure description; however, the vehicle was not associated. The manufacturer was not made aware of the failure. The failure mileage was unknown.

My Ford has the rear view camera which at the time was an upgrade. Unfortunately it has not worked in the last 1 year. It has blanked out and shows upside down. According to the dealership only the 2015 and up had the recall. I understand that in 2014 was the year that back up cameras were required in cars. That is why we paid for an upgrade and purchased hours. And now all cars have them. I like to have ours fixed if at all possible without out of pocket.

1) my rear view camera is disoriented when car is in reverse. Sometimes the picture on the screen is upside down or doesnt show anything at all. 2) drivers seat belt does not clip in correctly. I have to push the red button in for the seat belt to clip into place.

The contact owns a 2014 Ford Edge. The contact stated that while reversing, the rearview camera image failed to display. A message advising that the rearview camera was inoperable and to contact the dealer was displayed. The contact stated the failure occurred intermittently while reversing. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 133,400.

The contact owns a 2014 Ford Edge. The contact stated that while attempting to reverse, the rearview camera display screen went blank, and the contact was unable to view an image behind the vehicle. The vehicle was driven to an independent mechanic to be diagnosed. The contact was informed that the communication module needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 141,000.

The contact owns a 2014 Ford Edge. The contact stated that while her husband was starting the vehicle, there was an abnormal clanking sound coming from the vehicle. The contact turned off the vehicle. There were no warning lights illuminated. The vehicle had been driven the day prior without any issues. The vehicle was towed to an independent mechanic, where it was determined that the engine was blown. The contact was informed that the internal water pump had failed, and there was water inside the engine. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the VIN was not under recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 130,000.

The seat feels like it’s leaning to the right and rocks back on start and rocks forward on stop. Please advise if this is part of a larger issue.

New brake booster, new brakes put on 6 months ago, ABS now has problems. Car starts to skid when braking, only 1 brake works, car only has about 140,000 miles on it. When on the freeway at about 60-65 mph, car will start to lose power and shake until you hit the brakes really hard 2 or 3 times, no accident yet but if not fixed, it will happen. Brake pedal goes down to the floor will sitting at a red light or at a stop light.

The contact's father owns a 2014 Ford Edge. The contact stated that while he was driving at approximately 65 MPH, the "door open" alarm and chime was sounding, indicating that the driver's side door was open. The contact observed that the driver's side door was closed. The contact pulled off the highway, stopped the vehicle, and turned off and restarted the vehicle several times and the alarm turned off. The contact stated that her father related that the failure was recurring and additionally, the door locks were unlocking independently, and that the driver's side door keypad was constantly illuminated, causing the battery to be drained. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 190,000.

Brake pedal sinks all the way to the floor to be able to break. Dealership changed brake booster to solve the problem. It was replaced but it’s still doing the same thing. Next recommendation was to change the brake master cylinder. It was also replacement but still having the same issue. Now the dealership is recommending to change the HCU (hydraulic control unit). I did some research that some ford vehicles is under a recall about HCU’s. But not specifically for 2014 Ford Edge. I am reaching out to get this looked over and consider this part of Ford Edge recall as well. Thank you

The back up camera quit working about 6 months ago for a short time. then it worked for about a week then stopped working completely. I had a message on the screen stating to bring it to the dealership. At that point the backup sensors were still working. Until about a week ago they quit completely. Now I get a warning to check the sensors but there is nothing stuck in or on the sensors. Now the entire back up system and sensors no longer work at all.

The contact owns a 2014 Ford Edge. The contact stated that the rearview camera was working periodically while reversing. There were no warning lights illuminated. The contact called the local dealer, who confirmed there were no recalls associated with the VIN related to the failure. The vehicle was not diagnosed or repaired. Upon further research, the contact linked the failure to NHTSA Campaign Number: 25V572000 (Back Over Prevention). The manufacturer was contacted, who filed a claim and referred the contact to the BBB, who referred her to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.