2019 Ford Edge Complaint Log

WHEN BOTH ADAPTIVE CRUISE CONTROL ACTIVATED AND LANE KEEP ASSIST ACTIVATED, THE EDGE ST BOUNCES IN BETWEEN THE LINES ON THE ROAD, INSTEAD KEEPING THE CAR CENTER IN THE LANE. LANE KEEP ASSIST CENSORS AND SOFTWARE NEED RE-CALIBRATION.

LOST ALL POWER WHILE DRIVING ON HIGHWAY. I WAS ABLE TO COAST VEHICLE TO SHOULDER OF HIGHWAY AND THEN RESTART VEHICLE

EVERY TIME AFTER HARD ACCELERATION (ENGINE RPM > 4000), THE INTERIOR AIR VENTS AUTOMATICALLY OPEN FOR 5 TO 10 SECONDS (WHEN THE HVAC IS OFF) TO LET COOL AIR IN AND THEN AIR VENTS CLOSE OFF. AFTERWARDS, THERE IS REALLY A STRONG EXHAUST GAS SMELL FILL UP THE CABIN OF THE EDGE ST. REALLY UNBEARABLE.

DUE TO CLOSE GEAR RATIO OF 2ND AND 3RD IN THE 8F57 TRANSMISSION, THERE IS UNWANTED HARSH/BUCKING SHIFT FROM 2ND TO 3RD EVERYTIME, EVEN AFTER THE LATEST TSB 20-2190 UPDATE. ALSO, AFTER 30 TO 40 MINS OF NORMAL DRIVING, THE 8F57 TRANSMISSION STARTS TO EXHIBIT SEVERE HESITATION TO DOWN SHIFT AND UP SHIFT ESPECIALLY WHEN GOING ON TO A GRADE/SLOPE.

TL* THE CONTACT OWNS A 2019 FORD EDGE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING TOWED, WITH THE TRANSMISSION SHIFTED INTO NEUTRAL, AN ABNORMAL SQUEALING SOUND WAS HEARD COMING FROM THE VEHICLE. THE CONTACT DISCOVERED THAT 25 MILES INTO THE TOW, THE TRANSMISSION HAD INDEPENDENTLY SHIFTED INTO PARK. THE CONTACT STATED THAT THERE WAS NO ONE INSIDE OF THE VEHICLE WHILE THE VEHICLE WAS BEING TOWED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER OC WELSH FORD (4920 INDEPENDENCE BLVD HWY 278 HARDEEVILLE SC) HOWEVER, THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,132. THE VIN WAS INVALID.

The contact owns a 2019 Ford Edge. The contact stated while driving on several occasions at speeds below 30 MPH, the vehicle hesitated and lost motive power. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200.

The transmission "stutters" causing shifting and acceleration issues. I have complained since shortly after purchasing it new but the exact cause was never diagnosed and/or repaired under warranty as it should have been. Ford has been uncooperative and only has ever offered me the possibility of financial aid if I paid $2200 to have the transmission removed and examined for the defect(s). This a serious safety issue.

ON DECEMBER 31, 2019, THE POWERTRAIN MALFUNCTION/REDUCED POWER ERROR LIGHT CAME ON IN THE VEHICLE WHEN I STARTED THE CAR WHILE I WAS AWAY FROM HOME. WHEN I TRIED TO TURN THE GEAR SHIFT KNOB FROM PARK TO DRIVE IT WOULD NOT TURN. AFTER I TURNED THE CAR OFF AND WAITED A MOMENT THE CAR WAS ABLE TO START AND I RUSHED HOME TO CONTACT A FORD DEALERSHIP. WHEN I TRIED TO START AGAIN TO TAKE TO FORD DEALERSHIP IT WOULD NOT TURN AGAIN. THIS TIME IT REMAINED THAT WAY. ROAD SIDE ASSISTANCE WAS CALLED TO COME PICK UP THE VEHICLE THE FOLLOW DAY AFTER THE HOLIDAY TO TAKE TO THE DEALERSHIP. AS OF TODAY I STILL DON'T HAVE MY CAR THAT I HAVE ONLY HAD FOR 2 1/2 MONTHS DUE TO WHAT WAS DIAGNOSED AS A GSM (GEAR SHIFT MODULE) ISSUE. IT HAS BEEN OVER 3 WEEKS SINCE THE CAR HAS BEEN IN THE SHOP UNABLE TO GET THE PART TO FIX IT. NOT SURE IF THIS IS A SAFETY RISK FOR INJURY BUT IT IS DEFINITELY A INCONVENIENCE IN MY DAILY LIVING.

2019 FORD EDGE ST - USING PARALLEL PARK ASSIST FEATURE, I FOLLOWED PROMPTS ON SCREEN, THE CAR BACKED INTO ANOTHER VEHICLE, DAMAGING THE RIGHT REAR QUARTER-PANEL OF THE EDGE. I HAD TO TAKE OVER AND BRAKE ONCE I REALIZED IT WAS ABOUT TO HIT THE OTHER VEHICLE. NO ALERTS OR WARNINGS APPEARED ON THE SCREEN. THE SYSTEM SHOULDN'T HAVE CONTINUED WITH THE PARKING STEPS IF IT "LOST" ITS SENSORS ON THE SPACE AND SHOULD HAVE SENSED AN OBJECT IN THE PATH. THE VEHICLE ALSO HAS TRANSMISSION SHIFTING ISSUES AROUND 25-30 MPH. NEARLY STALLS BEFORE SHIFTING INTO GEAR AND ACCELERATING. THIS HAPPENS 100% OF THE TIME DRIVING IN STOP/GO TRAFFIC, SLOW ACCELERATING (NOT PUTTING PEDAL TO THE FLOOR), AND DRIVING CITY STREETS. THICK ICE/CONDENSATION BUILDS UP ON THE INTERIOR SIDE OF THE WINDSHIELD WHEN PARKED OUTSIDE IN A COLD CLIMATE. MUST BE DRIED WITH A TOWEL (TOWEL WILL BE SOAKED FROM THE AMOUNT OF WATER BUILD-UP) BEFORE CAR CAN BE DRIVEN. DEFROST DOES NOT SOLVE THE ISSUE.

TL* THE CONTACT OWNS A 2019 FORD EDGE. THE CONTACT STATED THAT THE BRAKE AND ANTI-COLLISION WARNING INDICATORS WERE ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO SOUTHGATE FORD (16501 FORT ST, SOUTHGATE, MI 48195, (734) 282-3636) WHERE IT WAS DIAGNOSED WITH RODENT DAMAGE DUE TO SOY BASED PLASTIC IN THE WIRING HARNESS. THE MANUFACTURER WAS NOTIFIED AND AGREED TO PERFORM THE REPAIR UNDER WARRANTY. THE FAILURE MILEAGE WAS 1,200.

WHILE DRIVING ON HIGHWAY ON DEC4TH HEARD A LOUD NOISE WHICH SOUND LIKE A EXPLOSION THEN GLASS CAME FALLING IN MY CAR ' TOOK BACK TO DEALER SHIP WITH 3,100 MILES ON THE CAR AND THEY SAID ITS NOT COVERED IN WARRANTY AND THAT IT WAS SOME HOW MY FAULT..AND THAT THEY SEEN SCRATCHES..MY QUESTION IS HOW IF ALL THE GLASS IS IN THE CAR AND IF SOMETHING HIT IT WHERE IS IT,WHY IS IT NOT IN THE CAR '..OH THIS IS MY THIRD AS LAST CAR FROM THIS DEALER SHIP BECAUSE ,AFTER CALLING MY INSURANCE COMPANY AND THE CALLED SHE SAID HE WAS RUDE. ..NOT ONE PERSON ASK WAS I OKAY THIS IS GLASS FALLING FROM A PANORAMIC SUNROOF THANK GOD I DIDN'T GET HURT GLASS DIDN'T FALL IN MY EYES OR EARS'..LAST THING FORD IS AWARE OF THIS PROBLEM .AFTER I TOLD THEM I WAS COMING TO GET THE CAR I ASK WAS THE GLASS STILL IN CAR AND OF COURSE IT WAS 'THE CUSTOMER SERVICE IS OUTSTANDING

TL* THE CONTACT OWNS A 2019 FORD EDGE. WHILE DRIVING 72 MPH THE PANORAMIC SUN ROOF EXPLODED WITHOUT WARNING OR IMPACT AND GLASS ENTERED VEHICLE. THE CONTACT SUSTAINED INJURIES TO HER HAND BUT MEDICAL ATTENTION WAS NOT PROVIDED AS SHE WAS CLEANING THE GLASS OFF THE SEAT. THE VEHICLE WAS TAKEN TO LES STUMPF FORD (3030 W COLLEGE AVE, APPLETON, WI 54914 (920) 731-5211) WHERE THE FAILURE WAS DIAGNOSED THAT A ROCK MAY HAVE CAUSED THE SUNROOF TO SHATTER AS THERE WAS DAMAGE THAT LOOKED LIKE A ROCK HAD HIT THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT WAS CONCERNED THAT THE SUNROOF WAS NOT LAMINATED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE.

I PURCHASED A BRAND NEW 2019 FORD EDGE WITH 10 MILES ON 11/23/2019 FROM STONE MOUNTAIN FORD (SMF) IN STONE MOUNTAIN GEORGIA. FOUR DAYS LATER, I WENT INTO MY GARAGE TO GET IN MY CAR. I NOTICED THE TOP LOOKED WET... WHICH I THOUGHT WAS STRANGE SINCE IT HAD BEEN PARKED INSIDE A LOCKED GARAGE ALL NIGHT. I STOOD ON MY TIPTOES AND NOTICED THE ROOF WAS STRANGELY CRACKED WITH PIECES RAISED UP TOWARDS THE CEILING OF THE GARAGE. THE SUNROOF HAD EXPLODED.

ASSISTED DRIVING LANE CENTERING. CAR GOES OVER THE DOUBLE OR SINGLE LINE ON THE LEFT OR DRIVERS SIDE BEFORE CORRECTING.THIS COULD LEAD TO SIDESWIPING CAR IN NEXT LANE OR ONCOMING.

When driving my vehicle at speeds between 23 and 32 the transmission chugs like it can't decide which gear to be in, so it is always shifting between gears. I've talked to the local dealer and they can't figure it out, telling me that there isn't anything wrong with it instead of checking with Ford or other dealers. This has been an on going problem since I leased it, in 2019, and then bought it Sept. 2022.

ANGLE OF WINDSHIELD CREATES MASSIVE REFLECTION WHEN DRIVING TOWARD THE SUN OR BRIGHT DAYLIGHT WHICH OFTEN MAKES VISIBILITY IMPOSSIBLE EVEN WITH SUNGLASSES. I'VE NEVER NOTICED THIS IN OLDER VEHICLES WHICH HAD A MORE VERTICAL WINDSHIELD.

I BOUGHT A BRAND NEW 2019 FORD EDGE TITANIUM ON JULY 31, 2019, I HAVE ENJOYED THE CAR RIGHT UP TO THE MOMENT ON OCTOBER 13, 2019 AT APPROX. 3:30P.M. WHEN MY SUN/MOON ROOF EXPLODED AS I WAS DRIVING ON THE HIGHWAY AT 55MPH WITH MY ADULT DAUGHTER IN THE CAR. I TOO HAD THE SHADE CLOSED SO WE WEREN'T SHOWERED IN GLASS. I WAS SO SHOCKED AND IT TOOK A BIT FOR US TO REALIZE WHAT HAD HAPPENED JUST IN TIME TO SEE A LARGE PIECE OF THE GLASS FLY OFF THE TOP OF MY CAR INTO THE AIR BEHIND ME. THANK GOODNESS THERE WERE NO CARS DIRECTLY BEHIND ME. I AM MORE THAN DISAPPOINTED IN FORD AS THEY ARE NOT STEPPING UP ON THIS ISSUE, BUT RATHER STATED THAT "SOMETHING MUST HAVE HIT THE SUN/MOON ROOF AND WEAKENED THE GLASS SO IT IS NOT AN ISSUE THAT THEY ARE RESPONSIBLE FOR. I KNOW NOTHING HIT THE GLASS AND GIVEN THAT IT HAS LESS THEN 5000 MILES ON IT, IT FEELS VERY MUCH LIKE A MANUFACTURER DEFECT PROBLEM. AFTER SEEING MULTIPLE COMPLAINTS I AM EVEN MORE CONVINCED THAT FORD SHOULD BE TAKING RESPONSIBILITY FOR THIS. THIS WAS THE SECOND CAR I BOUGHT FROM FORD, THE FIRST WAS A 2014 ESCAPE TITANIUM (NO SUN/MOON ROOF) BUT I HAD TO HAVE THE TRANSMISSION WORKED ON 3 TIMES AND THE ENGINE ONCE IN THE FIRST YEAR. I SUBMITTED A COMPLAINT TO FORD ON THAT AND WAS POLITELY BRUSHED OFF. YET I GAVE THEM A SECOND CHANCE BECAUSE I REALLY LIKE THE EDGE AND THOUGHT SURELY IT COULDN'T HAPPEN AGAIN. ALTHOUGH THE ISSUES AREN'T THE SAME IT IS VERY UNSETTLING TO BE HAVING ANY ISSUE WITH MY NEW CAR. I NOW FEEL LIKE I AM STUCK WITH A CAR FOR THE NEXT 6 YEARS THAT I CAN'T TRUST. EVERY TIME I DRIVE IT I'M WONDERING IF IT IS GOING TO HAPPEN AGAIN OR WILL IT BE SOMETHING ELSE. HOW MANY SUN/MOON ROOF EXPLOSIONS WITH POTENTIAL RISK TO THE PEOPLE IN THE CAR AND IN THE VICINITY OF THE CAR BEFORE FORD TAKES RESPONSIBILITY FOR THIS ISSUE. MY OPINION OF FORD AND MY LOCAL DEALERSHIP HAVE DIMINISHED SIGNIFICANTLY. .

DIFFERENTIAL RATTLED WHEN TURNING CAUSING STEERING WHEEL TO VEER.CAR BRAND NEW AND FORD DEALER REPLACED ENTIRE DIFFERENTIAL-AT SAME TIME HAD TO TIGHTEN LUG NUTS ON BOTH SIDES OF REAR AXIL.

LOST STEERING WHILE PARALLEL PARKING ON A BUSY STREET WITH NUMEROUS WARNING LIGHTS APPEARING ON DASH, INCLUDING STEERING FAULT. THIS OCCURRED AT 9000 MILES AFTER ONLY 6 MONTHS OF DRIVING THIS BRAND-NEW CAR. CAR HAD TO BE TOWED THROUGH MY AAA MEMBERSHIP TO SAYBROOK FORD OTHERWISE THE FREE FORD CUSTOMER ASSISTANCE WOULD HAVE TOWED IT TO THE NEAREST DEALERSHIP & I EXPECTED TO BE TREATED BETTER AT THE DEALER WHERE I BOUGHT IT. THE CAR WAS IN THE SHOP FOR A WEEK WHILE THEY TRIED TO DIAGNOSE THE PROBLEM WHICH THE MECHANIC SAID OCCURRED IN A TIGHT TURNING RADIUS. THE GUIDANCE THE DEALER RECEIVED FROM FORD WAS TO REPLACE THE STEERING HARNESS. THE CAR IS NOW DRIVEABLE BUT I NO LONGER FEEL SAFE AND DON'T TRUST THE CAR. THE REGIONAL SALES MANAGER WE CONTACTED REFUSED TO LET US OUT OF THE LEASE-TO-BUY OPTION ON ADVISE OF COUNSEL. IF I EXPERIENCE ANY SIMILAR ISSUES I PLAN TO INVOKE THE LEMON LAW UNDER THE STATE OF CT SINCE STEERING IS A CORE SAFETY COMPONENT.THIS PROBLEM WAS ULTIMATELY ELECTRICAL IN NATURE SIMILAR TO OTHER FORD MODEL YEARS THAT HAVE ALREADY GONE THROUGH RECALL SO I AM AFRAID THIS IS A CONTINUATION OF A LONG-STANDING PROBLEM FOR SOME FORD CARS. THIS CAR IS A TANK WITHOUT STEERING, SO IT IS VERY DANGEROUS. BUYER BEWARE!

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle hesitated while attempting to accelerate, and lost automotive power. During the failure, the “Powertrain Malfunction" message was displayed. The vehicle was towed to the local dealer to be diagnosed and the contact was informed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the vehicle had experienced several power train failures over the years. The failure mileage was 300.

REAR DRIVE UNIT (RDU) PRODUCES A VERY LOUD AND ANNOYING METALLIC SCRAPING NOISE WHEN ANY DOOR IS OPENED. SSM 48007 - 2019 EDGE/NAUTILUS - CLICKING NOISE FROM RDU WHEN DOOR(S) OPENED, KEY ON, AND/OR ENGINE RUNNING ' BUILT ON 22-JAN-2019 AND THROUGH 03-MAR-2019 2019 EDGE AND NAUTILUS VEHICLES, EQUIPPED WITH AWD AND BUILT ON 22-JAN-2019 ANDTHROUGH 03-MAR- 2019, EXHIBIT A NOISE FROM THE REAR OF THE VEHICLE WHEN A DOOR IS OPENED OR AFTER KOEO/KOER. THE REAR DRIVE UNIT (RDU) IN THESE VEHICLES USES A BRUSHLESS DC MOTOR TO VARY THE AMOUNT OF TORQUE TO THE REAR AXLE, AND DURING FUNCTIONAL VERIFICATION, IT PRODUCES A NOTICEABLE NOISE THAT IS A NORMAL FUNCTION OF THE RDU. IF THE NOISE APPEARS ABNORMALLY LOUD, IT IS RECOMMENDED TO COMPARE THE NOISE FROM THE CUSTOMER'S VEHICLE WITH A 2019 AWD EDGE OR NAUTILUS BUILT BEFORE 22-JAN-2019 OR AFTER 03- MAR-2019, IN A SIMILAR ENVIRONMENT (I.E. BOTH OUTSIDE). IF THE NOISE IN THE CUSTOMER'S VEHICLE IS DETERMINED TO BE SIGNIFICANTLY LOUDER THAN A SIMILAR VEHICLE BUILT OUTSIDE THE BUILD DATES, DO NOT DISASSEMBLE THE RDU FOR FURTHER DIAGNOSIS, AN UPDATED RDU ASSEMBLY IS AVAILABLE.

HORN BARELY AUDIBLE. FORD CLAIMS IT IS OK..

VEHICLE HORN IS BARELY AUDIBLE. IF ON ROADWAY OR HIGHWAY VEHICLES NEXT TO YOU CANNOT HEAR THE HORN. VEHICLE HAD BRACKET FOR TWO HORNS BUT ONLY ONE IS PRESENT. PREVIOUS 2016 FORD EDGE HAD TWO HORNS. SAFETY ISUE NOT HAVING A CLEARLY AUDIBLE HORN. SEEMS TO BE A PROBLEM WITH ALL 2019 / 2019 EDGE AND EXPLORER MODELS.

WHILE MY MOM(WHO IS 82 AND IT IS HER CAR) AND I WERE TRYING TO GET ITEMS OUT OF HER HATCH AREA ONE OF US SOMEHOW ACTIVATED THE HANDS FREE LIFTGATE. FIRST I HEARD THE CHIME SOUND AND WONDERED WHY IT WAS CHIMING, THEN THE GATE STARTED TO COME DOWN. I SIMULTANEOUSLY TRIED TO PUSH OR HOLD IT UP AS I WAS PUSHING MY MOM OUT OF THE WAY. WE BOTH GOT CLEAR OF IT, BUT IT COMPLETELY SHUT. THERE NEEDS TO BE SOME SENSOR OR SOMETHING THAT ACTIVATES WHEN IT FEELS AND OBJECT IN ITS PATH. MY MOM NOW WILL NOT USE HER HATCH ON HER BRAND NEW 2019 FORD EDGE. SHE HAD A FRIEND GET 26 STICHES IN HER HEAD WHEN HER HATCH CAME DOWN ON HER.

WHEN DOING A HARD ACCELERATING, FOR EXAMPLE PASSING A VEHICLE OR SPEEDING UP TO ENTER A HIGHWAY, A ODOR LIKE SMELL LIKE EXHAST FUMES FILLS THE CABIN. THE ODOR CANNOT BE SEEN BUT IT DOES SMELL, SOMETIMES THE SMELLS GOES AWAY QUICKLY AND OTHER TIMES IT WILL LINGER FOR OVER 10 SECONDS AT WHICH POINT I HAVE TO OPEN THE WINDOWS. WHILE NORMAL DRIVING THIS DOES NOT HAPPEN. BOTH MY WIFE AND DAUGHTER SAY ITS BAD. I TOOK THE VEHICLE TO A FORD DEALERSHIP AND THEY DID NOTHING.

TRANSMISSION ISSUES, SLIPS, SEEMS TO GET STUCK BETWEEN GEARS, CONSTANTLY SHIFTING, JERKY STARTS, JERKY STOPS, SHIFTING IS VERY OBVIOUS, ALWAYS UP AND DOWN ALWAY IN MOTION. STARTED NOTICING ON BACKROADS, BROUGHT IT INTO KRAUSE FORD IN WOODSTOCK GA. THEY HAD IT A FEW DAYS, SAID FORD THOUGHT IT WAS BAD GAS, NOT BAD GAS, THEY DID SOMETHING, PROBABLY CLEARED MEMORY. RAN AGAIN FOR A FEW DAYS THEN STARTED TO DEGRADE AND TO BACK TO THE SAME PROBLEMS. BROUGHT IT BACK IN SENT THEM ONE OF THE INCIDENTS ON THIS SITE. (8-15-2019) FIRST TIME I BROUGHT IT IN IN JUNE THEY ASKED ME TO WAIT UNTIL LATE JULY (30TH)

WHEN TRAVELING ON FREEWAY, LANE CENTERING SHOULD STEER AWAY FRO LEFT LANE. IT DOESN'T CORRECT UNTIL YOU GET ONTO RUMBLE STRIP ON FREEWAY

SINGLE POINT OF FAILURE WHERE GROUND WIRE DISCONNECTED FROM ECM AND CAR LOST 100% FUNCTIONALITY AND SHUT DOWN COMPLETELY WHILE OPERATING/DRIVING WHILE STOPPED AT A RED LIGHT. HAZARDS WARNING LIGHTS WERE NON OPERABLE THEREFORE MY CONCERN IS IF AIRBAGS WOULD OF EVEN ACTUATED IF A REAR END ACCIDENT WOULD OF OCCURRED SINCE THE VEHICLE HAD NO FUNCTIONALITY. ISSUE CAUSED MAJOR TRAFFIC BACK UP AND POLICE HAD TO HAVE VEHICLE TOWED TO DEALER. WHILE WAITING FOR TOW TRUCK, I HAD TO CLIMB OVER CENTER CONSOLE TO MANUALLY OPEN REAR DOOR TO REMOVE MY TODDLER FROM STRANDED VEHICLE ON A MAIN ROAD (13 MILE AND DRAKE, FARMINGTON HILLS). I ALREADY VOICED A CORPORATE COMPLAINT WITH FORD AND THEY DID NOTHING TO RESOLVE ISSUE OR PUT ME INTO AN EQUIVALENT VEHICLE. THE VEHICLE HAS ALSO HAD PREVIOUS ODD/SCREACHING REAR AXLE NOISES AND BRAKE STICKING/LOCKING UP ISSUES WHEN PUTTING INTO REVERSE AFTER PARKED OVERNIGHT AND HAS BEEN INTO THE DEALER 2-3X FOR THIS ISSUE. VEHICLE IS <6 MONTHS OLD.

TL* THE CONTACT OWNS A 2019 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT IMMEDIATELY SHIFT INTO GEAR AND WOULD NOT IMMEDIATELY ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO TENVOORDE FORD (185 ROOSEVELT RD, ST CLOUD, MN), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 22346131L6R802. THE FAILURE MILEAGE WAS 6,000. *BF *JB

CRIME PROTECTION VS. OCCUPANT SAFETY FOR FORD DOOR LOCKING SYSTEM. FOR CRIME PROTECTION FORD HAS SET, STARING WITH THE 2019 MODEL, THAT THE DOORS CANNOT BE OPENED FROM THE OUTSIDE WHEN THE MOTOR IS RUNNING IN PARKING POSITION. PREVIOUS MODELS DID NOT HAVE THE FEATURE OR THE SYSTEM COULD BE PROGRAMMED SO THAT THE DOORS WERE OPEN AS AN OCCUPANT SAFETY FEATURE. I MAKE THIS STATEMENT AS A LIFELONG SAFETY ENGINEER FIRST AT MERCEDES BENZ AND LATER AT BENDIX IN BREAKS, FOLLOWED BY 25 YEARS AT TRW IN SEAT BELTS, FIRST IN GERMANY AND LATER IN USA. I.E. I WAS HEAVILY INVOLVED WITH NHTSA FOR SEAT BELT CERTIFICATIONS AND IN THE FORD SEAT BELT BUCKLE DEVELOPMENT, NOW STANDARD IN ALL NORTH AMERICAN CARS. I SEE THIS STEP TO LOCK THE DOORS AS A STEP AGAINST OCCUPANT SAFETY AND PROTECTION. A DRIVER, WHICH WAS ABLE TO STOP THE CAR I.E. HAVING A HEART ATTACK, CANNOT BE REACHED FROM THE OUTSIDE BY HELPERS UNTIL POLICE OR FIRE DEPARTMENT COME. THIS MIGHT BE TOO LATE IN A REMOTE AREA. ALSO PARKING IN THE GARAGE AND NEEDING TO MANUALLY UNLOCK THE VEHICLE FOR UNLOADING IS A NUISANCE. AFTER TRYING TO HAVE THE SETTING CHANGED BY A FORD DEALER AND CONTACTING FORD CUSTOMER SERVICE ENDED 5 MONTHS LATER IN A STATEMENT FROM CUSTOMER CONTACT: YOU SHOULD HAVE ORDERED THIS OPTION. -THERE IS NOT SUCH AN OPTION AVAILABLE. SO MY REQUEST IS AFTER ALL NOT UNREASONABLE, BUT THE DOOR LOCK SYSTEM CANNOT BE CHANGED AT A LATER POINT IN TIME. IN CONCLUSION: LOCKING THE DOORS AT ANY SPEED IS A NECESSITY BUT NOT WHEN A CAR IS IN PARK POSITION, EVEN WITH RUNNING ENGINE. LOCKING FOR CRIME PROTECTION IS A MANUAL OPTION IF OCCUPANTS FEEL UNSAFE. *LN*JB

REAR BACK SEAT BELT DO NOT WORK, TOOK 3 WEEKS TO GET A REPLACEMNET. SEAT BELT WAS ON BACK ORDER, THEY SAID.

Jerking and bucking around 30-50 mph when trying to drive.

WINDSHIELD HAS DISTORTION ALL THE TIME WHERE IT MESSES UP YOUR EYESIGHT AND IT TAKES A FEW SECONDS TO STRAIGHTEN BACK OUT IF YOUR EYES HIT THE SPOT!! IT HAS BEEN REPLACED 3 TIMES SINCE APRIL DIRECTLY FROM FORD. IT HAS BEEN IN SHOP SINCE JULY 19 WAITING FOR 4TH WINDSHIELD. IT IS AROUND REVIEW MIRROR ON BOTH SIDES.

2/5/19, ATTEMPTED TO USE PARALLEL PARK ASSIST FOR THE FIRST TIME. FOLLOWING PROMPTS ON THE DISPLAY, PULLED FORWARD AND STOPPED. NEXT SCREEN PROMPTED TO REMOVE HANDS FROM STEERING WHEEL,VEHICLE PROCEEDED TO BACK UP SLOWLY AND TURNED INTO DESIGNATED SPACE,CAR ACCELERATED WITH NO TIME TO APPLY BRAKES AND IMPACTED CAR PARKED BEHIND ME AND STALLED. VEHICLE SPEED PUSHED THE PARKED VEHICLE 30 FT. THAT VEHICLE STOPPED WHEN IT HIT A PARKED CAR,2 SPACES BEHIND IT. I CALLED THE DEALER THAT DAY TO ADD THE INCIDENT TO A SCHEDULED SERVICING ON 2/8/19. SERV DEPT RAN DIAGNOSTICS,NO MALFUNCTION TO THE SYSTEM. A TEST DRIVE SHOWED PARKING ASSIST DID NOT SENSE THE CURB DURING PARALLEL PARKING,BUT REGISTERED FOR PERPENDICULAR PARKING. RESULTS WERE UNACCEPTABLE,IT CAME TOO CLOSE TO THE VEHICLE NEXT TO IT, NO PROMPT TO STOP AND PULL FORWARD. HE BACKED INTO THE CURB, NO PROMPT FROM ASSIST FEATURE. FINDINGS WERE FORWARDED TO FORD MOTOR. 2/17/19,WHILE AT A RED LIGHT,NO OTHER VEHICLES,THE LIGHT CHANGED TO GREEN,AND WHEN BRAKES RELEASED,COLLISION AVOIDANCE SOUNDED AND SENSORS LIT UP. VEHICLE WAS NOT MOVING. I RECEIVED A LETTER THAT FORD DOES NOT BELIEVE THE SUBJECT VEHICLE QUALIFIES FOR COMPENSATION BECAUSE THE DEALERSHIP TEST DROVE THE VEHICLE AND COULD NOT BE DUPLICATE COMPLAINT. 5/29/19,THE SERV MNG EXPLAINED THAT ANOTHER SERVICE DEPARTMENT VERIFIED ALL SENSORS AND WIRING ARE OPERATIONAL. A TECHNICIAN TEST-DROVE IT AND ASSURED ME THAT EVERYTHING WORKED PROPERLY. I DROVE MY VEHICLE TO A PARKING LOT, AND TRIED TO USE PARK ASSIST. IT INDICATED AN EMPTY SPOT, AND PROCEEDED TO AUTO-PARK. THE SENSORS DID NOT INDICATE A CAR ALREADY PARKED THERE. IT GAVE NO WARNING TO STOP,I MANUALLY TERMINATED THE ASSIST. THE SERVICE DEPT ASKED FOR THE VEHICLE, SO A FIELD SERVICE ENGINEER COULD TEST THE SYSTEM. THEY CONCLUDED THE SYSTEM DOES NOT WORK AS IT SHOULD AND NO UPDATE IS AVAILABLE AT THIS TIME.

Transmission jerks and acts as if it doesn't want to shift into place at speeds between 20-40 MPH. As per Fords protocol had the PCM reprogrammed, but that has not helped. I am being told it is the torque converter, possibly the transmission itself. Apparently this is a common and costly issue with this transmission.

My 2019 Ford Edge begin to stutter after I reached 60k miles. When I accelerate it stutter between 15-35 MPH I called Bill Brown Ford spoke to a service advisor , she stated it’s in the transmission so I took my vehicle to a transmission shop was informed nothing wrong with trans. The car jerks during take off biggest fear it shutting down while driving. No warning signals in the dash just begin to drive differently during take off. Too many complaint for this not to be listed as a recall before someone gets hurt.