2019 Ford Edge Complaint Log

The contact owns a 2019 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the driver noticed white smoke coming out of the tailpipe. No warning lights were illuminated. The contact's daughter was able to drive the vehicle to the residence. The vehicle was later taken to a local service center, where it was diagnosed with coolant intrusion in cylinder #3 and cylinder #1. The contact stated that prior to arriving to the local service center, a warning message, advising that the engine temperature gauge and engine coolant temperature had risen, was displayed. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.

2019-2021 Ford Edge & Lincoln Nautilus equipped with the 8F35 transmission for defective failures. Ford issued TSB 21-2389, but it does not resolve the issue.

My Ford jerks and shutters as I accelerate from 0 to 40 per hour. I took it in to Capitol Ford in Carson Ctiy, NV. They told me the transmission computer software need to be upgraded. I'm afraid the transmission is going to go out and cause a accident. No accident has happen yet.

I am submitting this complaint regarding my 2019 Ford Edge, which now requires a full transmission replacement despite having fewer than 90,000 miles. A major transmission failure at this mileage is highly abnormal for a vehicle of this age and maintenance history. Prior to the failure, I experienced shuddering and irregular shifting, yet the vehicle’s warning lamps did not consistently illuminate to indicate that there was a problem. The lack of warning indicators prevented early detection and contributed to the severity of the issue. I received a repair estimate from Don Seelye Ford in Kalamazoo, MI, totaling $11,534.07 for the transmission replacement and related service. This cost is excessive and entirely unexpected for a vehicle with under 90,000 miles, and it places a significant financial burden on me as the owner. Given the premature nature of this failure, the safety concerns it created, and the extremely high repair cost, I am requesting a full review of this matter and consideration for assistance or coverage.

My 2019 Ford Edge's transmission completely failed. It is $8,067.89 to replace. It only had 110,000 miles on it when the transmission stopped working. The car stopped working in the middle of traffic. It would go forward instead of backward and vice versa, and then completely stopped going. We're lucky we weren't stranded far away from home or on the highway when this decided to happen.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle jerked while shifting gears. There were no warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the torque converter had failed and needed to be replaced. The vehicle remained at the dealer unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.

Was told by mechanic that my engine has a coolant leak and has caused engine failure. The car has been jerking whenever I accelerate. The remote start does not function from my key fob and I have been unable to pair the Ford pass app with that. The USB ports for Android Auto also don't seem to work. If I drive over a small bump on the road, it disconnects my phone from Android Auto. I then have to unplug the cable then replug back into my phone or the USB port to hopefully get it to work again.

Vehicle would not go into reverse suddenly when leaving parking lot, when putting in drive it would jerk forward, yellow tool light came on. Took to dealership immediately and they claim transmission is gone. Ford extended warranty wants a full tear down to rebuild

Sunroof spontaneously shattered.

Vehicle was hesitating when accelerating at slow speeds from 20 to 40 mph. Took it to Lafontaine Ford dealership and they said I had a bad dpfe sensor which was replaced at a cost of $800. There were no engine codes on the dash. Drove the car the following week and still noticed a slight hesitation/stuttering when accelerating. No engine codes again. This time the dealership confirmed through diagnostic testing that the torque converter wasn’t working correctly and needs to be replaced at a cost of $5000. Now I’m wondering whether the first repair was even needed. I have seen where hundreds probably more, dissatisfied customers have experienced the same problem and Ford has done nothing even though there is a class action lawsuit concerning this issue. And Ford wonders why sales are declining. At the very least they should do is have the customer pay for the part and Ford will pay for the labor to install it.

Car stutters and hesitates when accelerating. Almost got in accident when trying to merge onto interstate. Two different repair shops say there is an issue with the Torque converter. They suggest a complete transmission rebuild or replacement.

Know issue by ford company defective torque converter with service report bulletins for recommended fix’s for there transmission shuddering 20mph to 35mph..failing under @ 83,000 miles. Ford has an open class action lawsuit. And is stiffing people with extremely high repair bill. On average 7,000 to fix. Something needs to be done about this please

The automatic transmission in my 2019 Ford Edge SEL, stumbles in the middle gears as it shifts through the 8 shift points of the transmission. My car has 68,000 miles on it.

Rear backup camera image went fuzzy, then blank. Can no longer get a camera image when in reverse repeatedly.

Power train malfunction warning and chugging while accelerating

My backup camera consistently blurs out with colored lines inconsistently. This has happened since I bought the vehicle over 3 years ago

while driving at slow and or highway speed limit, while turning to the rightor left, the steering wheel avts as if being hung up?catching onto something. it takes a little harder pull to release it out of the turn causing the vehicle at highway speeds to almost be uncontrollable. This in turn causes myself and others to be put in danger. While searching the internet for possible matches to my situation, I was able to find using AI that multiple other owners/drivers had similiar issues. The fix is either a sensor replacement, gear box replacement, software update or all three with costs ranging from 500-2500 in repairs. No warning lamps/messages/or other symptons have occcurred prior to the incidents. They began appearing a few days ago. It has not been inspected as of yet. I am making an appointment for next week and will further update.

COOLANT INTRUSION TO ENGINE

Vehicle began shuddering and was inspected by Don Hinds Ford Fishers (Scott Krouse). Was told that a new Torque Converter was needed by Don Hinds Ford Fishers Shuddering makes acceleration a challenge which puts everyone at risk of an accident, even death. No warning lights appeared, making this more dangerous.

Torque convertor failed at approximately 72,000 miles. Car began to stutter between 20 and 30 MPH. This has been confirmed by the Ford dealership and is a known issue. There were know warning lamps or messages.

My vehicle began jumping when switching from drive to reverse. When I placed the car into reverse, it stalled and would not switch into reverse or neutral. The car stalled in the middle of a parking lot. The check engine light did not come on initially, and when it did, it did not remain on for very long. The car prompted a Shift Solenois B Stuck On error (P0757:00-E8), as well as an inability to engage neutral error (P073D:00-6C) and transmission friction element error (P2701:00-6C). The valve body has been replaced, but the transmission is still promoting the same errors.

Vehicle had a studdering problem, spark plugs replaced, dealership said the spark plugs were masking an “underlying issue with the transmission shudder and torque converter and transmission was at the end of its life”. The unknown of the state of the transmission is the safety concern to me and others. The vehicle has been inspected by Ed Morse Ford. There was no indication other than shudder on acceleration, until the dealership looked at it. The shudder recently started end of August 2025, and has gradually gotten worse until taking to dealership (October 13 2025)

Back up camera often gets stuck on and will show what is behind you while driving forward. Or the screen will be blue and not show anything in forward or reverse. It has happened approximately 35 times since purchasing it in March 2025.

My car started to stutter whenever I was at a red light and had to accelerate or when I was turning and had to coast and then accelerate. I thought it was my tires and had Goodyear check my tires.. Then it continued. I thought it was a bad tank of gas so when I filled up again, it was still happening. I brought it into the dealership on Friday, October 3rd. It has been at the dealership ever since. they told me that I need a new torque converter bed. Unfortunately, my extended warranty expired on September 12, 2025. I was driving around with it with the symptoms thinking it was other things. I brought it in when it got worse. It has been at the dealership for a whole week. I went online to check the whole situation out and found out that FORD is very aware of this design problem. It’s the same problem that they’ve been aware of for years. It’s a design flaw in this model car. They are no longer making it. This is the reason why. They are telling me it’s gonna cost anything from $7100-$8500. I went online and found a lot of other people that have had the same issue and they have paid $1600.

some vehicles may exhibit a noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events Transmission slipping in multiple gears when warm, torque-converter slippage, burnt fluid. Estimated repair cost Rear differential binding during slow-speed turns. Estimated repair cost

Complete transmission failure without a known cause. 2019 with just over 120,000 miles but I feel like the transmission should have held up for much longer and it is not the first time I had to have work done. A few years prior, I'd taken it in for a transmission service where they needed to drain and flush the system as well as work on the programming.

Car bucks and shudders when i accelerate. Ford dealer wants over $8,000 to replace torque converter.

Torque converter failed at 82000 miles. Had been showing hesitation for some time. Found out this is a common problem for this year and model. No recall yet. I just paid $4226 to replace torque converter at the Ford dealership! There were no warning lights or messages.

Problem noticed when vehicle was shaking/jolting during acceleration and shifting inconsistently. The 2019 Edge was taken to a trusted independent service center for diagnostics. They found the transmission fluid is full of metal pieces. No warning lamps/messages.

Design flaw in engine which causes coolant intrusion into the cylinders causing misfires, overheating, and white smoke out of the exhaust. The vehicle is unsafe to drive due to the engine overheating. The vehicle has been inspected by a licensed mechanic that confirmed all of the above. The engine temperature would overheat and there was white smoke coming out of the exhaust upon starting the vehicle.

The tire had complete tread separation or delamination. It almost caused me to wreck.

All lights came on randomly ford house said it was the torque converter

The vehicle started “bucking” during acceleration 2weeks ago. I took it to a mechanic and diagnostic tool did not show any codes for the engine. The rec was have a transmission diagnostic done so I took it to a transmission shop. The diagnostic shows a faulty torque converter which had already allowed enough debris to flow into and ruin the transmission. The rec is a new transmission at the cost of $11,000 to replace. I do know there was a TSB 25-2154 issued by Ford in May 2025 and there is a current class action suit/investigation. This is a faulty product which could potentially cause harm/accidents and it seems Ford is not adequately addressing it.

What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission How was your safety or the safety of others put at risk? Had the transmission gone out on the road, she could have been in an accident Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, independent service center Has the vehicle or component been inspected by the manufacturer, police, insurance representative, or others? NO Were there any warning lamps, messages, or other symptoms of the problem before the failure, and when did they first appear? No warning or CEL before or during the slippage

The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 30-55 MPH, the vehicle shuddered abnormally. The vehicle was taken on three occasions to the local dealer and was diagnosed with torque converter failure. The contact was informed that the transmission fluid was burned, and there were metal shavings inside the transmission fluid. Additionally, the spark plugs and injectors were checked. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.

vehicle hesitates while accelerating

The technical bulletin TSB 21-2389. It’s requiring me to get a new torque converter.

Was unable to accelerate quickly. Very scary. Torque converter lurching.

Our Ford Edge ST has 43,000 on it and there are times that when we if shift from Park to Reverse or Reverse to Drive, it sound and feels like the transmission dropped out of the vehicle and sounds like a bullet from a gun. Since it is out of the 3 year/36,000 warranty, Ford wants $200 to diagnose it and what it will cost to repair it. I haven’t taken to Ford, based on the fact that this as it is a known issue.

Has the 8f35 transmission which keeps stuttering/jerking at or about 35-45mph. Took it to a transmission specialty shop and to Ford dealership to get quoted over $10k for a new transmission. The vehicle has 67,500 miles

The car was starting to jerk it felt like it was not getting gas or something. I took it to the Food Dealership and they told me the torque converter needed to be replaced. The estimate was 4818 plus tax. I researched this issue and found several complaints and feel there should be a recall. I even got an extended warranty but it expired. There were no warning lights or notifications stating there was a problem.

my ford edge egr valve failed causing the engine coolant to burn in the engine cylinders and coming out the exhaust if it over headed could have caused engine failure. was repaired with the same parts that failed hope the engine does not have damage that won't be seen till later i looked it up found out there are lots of ford edges and escape doing this plus i had to pay 100 dollars deductible i think ford should recall all these cars and replace with an upgraded part that won't fail my edge only has 34000 miles on it

-My 2019 Ford Edge Transmission went out it won’t shift at all and when it does it is shifting harsh the car has been not drivable for 2 month and I only got it in Jan 2025. Yes this vehicle can be inspected upon request. -There were no warnings at all it just started not shifting when I went to back up and after giving it gas it shifted hard had to drive it around the parking lot trying to figure out what was wrong until a warning light came on I could of taken it to work and it could of went out on me on the freeway and it could of caused and accident -I sent it up to Kirk’s auto in Livonia Mi and they quoted me $6,800 and that’s with out a warranty package on the new transmission -I also tried to get my transmission rebuilt so I sent it to Westland transmission in Westland Mi and was told there is no way to rebuild that type of transmission and it would be $7,200 to drop a new one in -no the vehicle was never inspected by the manufacturer, police, or insurance representatives - I am highly upset Ford I still have a note on the car because I just bought it and now I have to try to come up with $7,200 to fix the car with

The contact owns a 2019 Ford Edge. The contact stated that while changing the lug nuts on the wheels, the contact became aware that the lug nuts were swollen. The vehicle was towed to the dealer, and it was determined that the lug nuts needed to be replaced due to the outer shells being swollen. The dealer informed the contact that the lug nuts were defective due to the swelling, which caused the lug nuts to no longer fit the studs properly. The contact stated that the failure was a known issue. The lug nuts were replaced with solid steel lug nuts without caps. The manufacturer was not informed of the failure. The failure mileage was approximately 94,000.

The contact owns a 2019 Ford Edge. The contact stated while driving and exceeding 40 MPH, the vehicle hesitated. Additionally, while attempting to make a left or right turn, there was an abnormal thumping sound coming from the wheels. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as intended. There was no warning light illuminated. An independent mechanic was contacted, and the vehicle was taken to the independent mechanic to be diagnosed. The contact was informed that transmission fluid was leaking from the transmission and the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 76,402.

Torque converter failed at 88,000 miles. This is a known problem in this vehicle.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and shifted between gears before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The contact stated that the transmission was replaced three times within 6 years. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 62,000.

Bucking under acceleration

Blown head gasket due to faulty engine block design

The torque converter is bad and is sputtering, jerking, not shifting, hard shifts, this is not safe. This is a danger to me and others when the car is jerking and not shifting correctly, safety hazard! Ford dealer confirmed the torque converter is bad. Hundreds, if not thousands of others complaining about their Ford Edge having the same issue. No warning or other problems, or symptoms, it just started jerking and sputtering.