2012 Ford Escape Complaint Log

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE DRIVING 45 MPH, THE POWER STEERING FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO ALLAN VIGIL FORD OF FAYETTEVILLE INC (275 GLYNN ST N, FAYETTEVILLE, GA 30214, (770) 461-1151) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. THE VIN WAS NOT AVAILABLE.

DRIVING AND CAR WENT INTO POWER FAILURE MODE AND WRENCH DISPLAYED ON DASH DISPLAY. FOUND PAPERWORK ABOUT THROTTLE BODY SAFETY RECALL. DECIDED TO HAVE SAFETY RECALL 16S41 FUEL MODULE DONE ALSO SINCE IT WAS GOING IN FOR WORK. ON SEPT 5, 2017 TOOK TO KEYSTONE FORD CHAMBERSBURG 717-264-5104. AFTER BOTH REPAIRS DONE I WAS STARTING CAR TO LEAVE- HAD VERY LONG CRANK TIME. HAD SERVICE PERSON COME OUT TO HEAR AND HE SAID" SOUNDS LIKE YOUR STARTERS GOING BAD". LEFT FORD AND CAR CONTINUED WITH LONG CRANK TIMES- NEVER HAD THIS PROBLEM BEFORE THEY WORKED ON IT. TOOK BACK ON SEPT 8,2017- THEY FOUND NOTHING BUT SAID I NEEDED NEW FUEL PUMP $700.00. I COMPLAINED BECAUSE THEY HAD WORKED ON THE FUEL PUMP AND THEN IT WENT BAD!! CLAYTON BLACK OFFERED ME TO DO THE FIEL PUMP FOR $509 AND NO COST FOR LABOR. ALSO IF NOT FIXED DON'T HAVE TO PAY FOR WORK DONE. WENT TO PARSON'S INTERSTATE FORD SHIPPENSBURG FOR 2ND OPINION. THEY SAID THEY COULD DO THE FUEL PUMP FOR $474 WHICH INCLUDED LABOR! WHEN PARSON'S REMOVED THE FUEL PUMP THEY SAID A RING WAS LOOSE AND WOULD HAVE EVENTUALLY LEAKED GAS- WOULD HAVE BEEN DANGEROUS. KEYSTONE DIDN'T HAVE IT ON CORRECTLY! I WANT KEYSTONE TO PAY FOR THE FUEL PUMP REPAIR THEY CAUSED THE DAMAGE TO- $499.

I HAVE TROUBLE WITH THE SEAT BELTS, THEY DO NOT RETRACK BY THEMSELVES AND SOMETIMES THEY LOCK UP EVEN THOUGH I DID NOT STOP SUDDENLY., ANOTHER PROBLEM IS WITH MY DASHBOARD THE LIGHTING GOES DIM AND THEM BRIGHT WHILE I AM DRIVING FOR NO REASON I CAN TELL, THIS IS ALL DURING CITY STREET DRIVING. I ALSO HAVE A STRONG FUEL SMELL WHICH LASTS FOR ABOUT 5 MINUTES WHEN I START THE CAR IN THE MORNING.

2012 FORD ESCAPE VIN # [XXX] REAR WINDOW HINGES CORRODED. PICTURES ATTACHED OF CORRODED HINGES BOTH SIDES -ONE WORSE THAN THE OTHER PARKED MY CAR IN THE DRIVEWAY .... LATER WENT OUT TO RUN ERRAND AND THE WINDOW WAS OFF. UPON FURTHER INSPECTION FOUND CORROSION AT BOTH HINGES CAUSING ONE SIDE OF WINDOW TO DROP OFF. TODAY REVIEWING INTERNET COMPLAINTS I SEE THIS IS A FREQUENT PROBLEM. ONE DEALERSHIP ADMITTED PROBLEM IS COMMON AND ANOTHER DEALERSHIP SAID NOT A COMMON PROBLEM BUT WE SELL QUITE A FEW HINGES. IS THIS PROBLEM NOT BEING REPORTED BECAUSE INDIVIDUALS BUY THE LOW COST REPLACEMENT HINGES AND REPAIR THIS ON THEIR OWN? WOULD APPRECIATE A REVIEW OF THESE COMPLAINTS AS THIS IS A SAFETY ISSUE WITH POTENTIAL FOR SERIOUS INJURY TO CHILDREN AND ADULTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY 2012 FORD ESCAPE WAS RECALLED OCTOBER OF '16. TO DATE, I HAVE RECEIVED NOTHING FROM FORD IN REFERENCE TO NHTSA RECALL #16V777 AND ACCORDING TO THE RECALL, IT HAS NO REMEDY YET. WHAT HAPPENS WHEN A SAFETY RECALL HAS A BIRTHDAY WITHOUT A REMEDY? WE'RE SUPPOSED TO ALLOW TIME FOR THINGS TO BE RESOLVED, BUT REALLY??? THIS IS A SAFETY RECALL ISN'T IT? THIS IS TO PREVENT THE VEHICLE FROM BURSTING INTO FLAMES DUE TO A POORLY DESIGNED FUEL MODULATOR FAILURE RIGHT?

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE THE CONTACT'S VEHICLE WAS IDLING AT A RED LIGHT, ANOTHER VEHICLE CRASHED INTO THE FRONT END OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, LEFT AND RIGHT WRISTS, BACK, RIGHT KNEES, RIGHT ANKLE AND THE RIGHT FOOT. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER AND SHE NOTICED A FUEL ODOR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE KOEHN FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE FAILURE WAS DUE TO THE RECALL; HOWEVER, PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,520. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.... .UPDATED 11/16/17 *BF UPDATED `12/1/2017*JS

TRANSMISSION CONTROL MODULE CAUSING ISSUES WITH TRANSMISSION, SHIFTING. MECHANIC SAID TRANSMISSION IS STARTING IN 5TH GEAR. JERKS VERY HARD WHEN PUT IN REVERSE. UPON GOING 45 MPH ENGINE REVS TO 3 RPM. CANNOT TAKE OFF FAST, VERY SLOW MOVING.

WHILE DRIVING UPHILL ON A BRIDGE ON A CITY STREET AT 40 MPH ENGINE SUDDENLY QUIT AND ALL DASHBOARD LIGHTS CAME ON. NO PREVIOUS DASHBOARD WARNING LIGHTS BEFORE SHUT DOWN. COASTED TO A PARKING LOT. ENGINE WOULD TURN OVER BUT NOT START. HAD CAR TOWED TO DEALER. FORTUNATELY NO TRAFFIC AT TIME, BUT IF I HAD BEEN ON EXPRESSWAY OR IN HEAVY TRAFFIC THE RESULT COULD HAVE BEEN WRECKS AND FATALITIES. DEALER SAID IT WAS A FUEL PUMP PROBLEM. I ATTACHED THE REPAIR REPORT WITH PERSONAL INFO HIDDEN. THIS NEEDS TO BE A RECALL BEFORE SOME GETS INJURED AS COULD BE VERY DANGEROUS IF OCCURS IN HEAVY TRAFFIC.

I WAS IN A TURN LANE TURNING ONTO A HIGHWAY WHEN MY CAR STARTED SPUTTERING AND LOST POWER. I COULD NO LONGER ACCELERATE WHEN PRESSING THE GAS PEDAL. I COASTED THROUGH THE TURN AND HAD TO COAST ACROSS A LANE OF RUSH HOUR TRAFFIC TO GET PULLED TO THE SIDE OF THE ROAD TO SAFETY. THE WRENCH LIGHT AND CHECK ENGINE LIGHT CAME ON. IT HAD TO BE TOWED TO THE DEALER. THEY HAVEN'T LOOKED AT IT YET BUT FROM WHAT I CAN TELL IT SOUNDS LIKE THE THROTTLE BOX, WHICH FORD HAD UNDER EXTENDED WARRANTY BECAUSE OF ALL THE PROBLEMS THEY'VE HAD WITH IT. WHY HASN'T THIS BEEN RECALLED??? IT WAS VERY DANGEROUS FOR ME TO LOSE ALL POWER IN THE MIDDLE OF RUSH HOUR TRAFFIC AND THIS COULD HAVE EASILY BEEN AVOIDED IF THEY WOULD HAVE DONE A RECALL ON IT YEARS AGO!

IN THE PAST YEAR, WE HAVE EXPERIENCED 2 NEAR CATASTROPHIC ACCIDENTS BOTH DUE TO UNDER HOOD SAFETY LATCH FAILURES ON OUR 2012 FORD ESCAPE. IN BOTH CASES, WHILE DRIVING ON SAN DIEGO AREA FREEWAYS, THE HOOD UNEXPECTEDLY FLEW UP AND CRASHED INTO THE WINDSHIELD CAUSING SERIOUS DAMAGE NOT ONLY TO THE HOOD BUT ALSO THE HOOD HINGES, WINDSHIELD AND AREA SURROUNDING THE WINDSHIELD. THE TOTAL COST TO REPAIR OUR FORD ESCAPE FOR BOTH ACCIDENTS WAS ALMOST $9,200. ALTHOUGH THE DRIVER WAS ABLE TO SUCCESSFULLY DRIVE THE CAR OVER TO THE SIDE OF THE ROAD AVOIDING OTHER VEHICLES IN EACH CASE, THE POTENTIAL FOR MULTIPLE VEHICLE AND SERIOUS INJURY EVEN DEATH WAS POSSIBLE. AFTER EXAMINING THE HOOD SAFETY LATCH LOCATED UNDER THE HOOD NEAR THE RADIATOR, IT APPEARS THAT THE PROBLEM IS A POORLY DESIGNED SAFETY LATCH AND SPRING WHICH SHOULD ONLY ALLOW THE HOOD TO BE RAISED AFTER THE SAFETY LATCH IS MANUALLY RELEASED. OBVIOUSLY, IN BOTH CASES, THE HOOD SAFETY LATCH WAS NOT MANUALLY RELEASED BUT RATHER RELEASED FOR SOME OTHER REASON SUCH AS WIND, BUMPY ROAD, ETC. RELATED TO THIS UNDER HOOD SAFETY LATCH ISSUE IS THE LOCATION OF THE HOOD RELEASE LEVER ON THE LEFT DRIVER'S SIDE UNDER THE DASH. THIS HOOD RELEASE LEVER IS CO-LOCATED NEAR THE EMERGENCY BRAKE RELEASE. OBVIOUSLY, THE POTENTIAL FOR PULLING THE WRONG LEVER IS PRESENT BECAUSE OF THIS CO-LOCATION. NONETHELESS, THE HOOD SHOULD ONLY BE ALLOWED TO RISE, IF BOTH THE UNDER DASH LEVER AND THE UNDER HOOD SAFETY LATCH ARE MANUALLY PULLED / MOVED. THE HOOD SHOULD NEVER FLY OPEN UNEXPECTEDLY WHEN BEING DRIVEN ON A FREEWAY OR OTHER HIGHWAY EVEN IF THE UNDER DASH LEVER IS PULLED. AGAIN, THE UNDER HOOD SAFETY LATCH AND SPRING ARE POORLY DESIGNED IN OUR 2012 FORD ESCAPE ALLOWING THE HOOD TO FLY UP WHILE OUR CAR WAS BEING DRIVEN CAUSING SERIOUS DAMAGE TO THE VEHICLE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (RIVER VIEW FORD LOCATED AT 2200 US 30 OSWEGO, IL 60543 630-897-8900) AND WAS INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THROTTLE BODY PROBLEM P2111. ALSO TRANSMISSION WILL JUMP INTO GEAR CAUSING A LURCHING ACTION AND LOUD POP NOISE. MOVING DOWN STREET WHEN CAR SUDDENLY WOULD NOT ACCELERATE. LIMPED INTO AUTOZONE WHO RAN A DIAGNOSIS AND CAME BACK WITH P2111. THEN THEY LOOKED IT UP ON YOUTUBE AND FOUND HOW TO RESET IT (TURN KEY TO LOCK, SLOWLY (10 SEC) PUSH DOWN ACCELERATOR PADDLE, HOLD FOR 10 SEC, DEACCELERATE AT SAME RATE, TURN CAR OFF AND RESTART. IT WORKED FOR A FEW BLOCKS AND IT DID IT AGAIN. RINSE AND REPEAT SEVERAL TIMES TO GET HOME. LAST TIME ENGINE SYMBOL CAME ON...

GET CK FUEL FILL INLET WARNING, THEN GET CHK ENGINE LIGHT CODE IS P0457.SYSTEM DOES NOT WORK PROPERLY .

TL* THE CONTACT OWNED A 2012 FORD ESCAPE. WHILE DRIVING 55 MPH, THE STEERING WHEEL INDEPENDENTLY STEERED LEFT. THE VEHICLE CRASHED INTO AN EMBANKMENT AND FLIPPED SEVERAL TIMES BEFORE COMING TO A COMPLETE STOP. A POLICE REPORT WAS FILED. THE DRIVER SIDE CURTAIN AIR BAG DEPLOYED. THE CONTACT SUSTAINED SEVERE NECK INJURIES, BROKEN RIBS, A BROKEN LEFT HAND, AND FRACTURES TO THE SKULL. MEDICAL ATTENTION WAS REQUIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS DESTROYED. *TT *TR

ON TWO SEPARATE OCCASIONS, MY 2012 FORD ESCAPE HAS COMPLETELY SHUT OFF ON ME WHILE DRIVING AT ABOUT 40 MPH. I HAD TO COAST TO THE SIDE OF THE ROAD, ONE TIME ON A SIDE ROAD AND THE OTHER ON A HIGHWAY WHILE TRYING TO ACCELERATE, AND THEN TURN THE CAR OFF AND BACK ON AGAIN. BOTH TIMES THAT SEEMED TO CORRECT THE PROBLEM. THIS IS AN EXTREMELY DANGEROUS DEFECT THAT SEEMS TO HAVE BEEN REPORTED BY MANY OTHER 2012 ESCAPE OWNERS ON FORUMS/BLOGS.

BRAKE HOSE CONNECTOR FOR FRONT BRAKES IS NOT ALLOWING FLUID TO FLOW BACK TO MASTER CYLINDER. THIS CAUSES BRAKES TO REMAIN APPLIED AND HEATING UP. TEMPERATURES PREDICTED BY FORD DEALER (SHANE AT BOB ALLEN FORD, OVERLAND PARK, KS) PREDICTED TO BE AS HIGH AS 1200 DEGREES FAHRENHEIT. POTENTIAL FOR FIRE IS HIGH AND BRAKES, ROTORS AND CALIPERS ARE RUINED. WAS NOTICED IMMEDIATELY BY DRIVER OF VEHICLE. NOT A DELAYED ISSUE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE DEALER (GORDIE BOUCHER LINCOLN OF WEST ALLIS, 3161 S 108TH ST, WEST ALLIS, WI 53227, (800) 924-7517) STATED FOR MONTHS THAT THE PART WAS NOT AVAILABLE AND WAS ON A NATIONAL BACKORDER. THERE WAS NO INDICATION AS TO WHEN THE MANUFACTURER WOULD PROVIDE THE PART FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WHILE BRAKING THERE IS A VIBRATION AND ENGINE STALLS. THE DEALER CLAIMS THEY CAN NOT REPLICATE AND WANTS ME TO RESCHEDULE TO BRING IT N AGAIN A WEEK LATER. THIS HAPPENS EVERY I STOP OR SLOW DOWN IN A RIGHT TURN. I GET THE VIBRATION AND ENGINE STALLS. I HAVE TAKES ELSE WHERE TO CHECK IF THERE IS SOMETHING STUCK IN THE BRAKE BUT NOTHING FOUND THEY DO REPLICATE PROBLEM BUT DON'T KNOW WHAT IT IS. I CAN NOT DRIVE UNTIL THIS IS FIXED AS IT IS A SAFETY ISSUE IF THE VEHICLE STALLS. DEALER IS NO HELP MAYBE MANUFACTURE OR SOMEONE ELSE THIS HAS HAPPENED TOO CAN ASSIST.

MY CAR WAS PARKED WITHOUT THE ENGINE RUNNING. FOR NO EXPLAINABLE REASON, THE REAR WINDOW ON THE LIFT GATE EXPLODED. IT WAS PARKED ON A CITY STREET.

DRIVERS SIDE DOOR LATCH BROKE NOT ALLOWING ME TO CLOSE THE DOOR AT ALL. AFTER CONTACTING FORD MOTOR COMPANY I WAS INFORMED THERE WAS A RECALL FOR THIS MODEL YEARS 2013-2015 NOT INCLUDING 2012. I HAD THE PART REPLACED AT A FORD DEALERSHIP SINCE THIS IS A SAFETY ISSUE AND THE DOOR WOULD NOT CLOSE AT ALL AND I NEEDED A BUNGEE CORD TO KEEP IT CLOSED AS WELL AS HOLDING IT WITH ONE HAND WHILE DRIVING. I HAVE THE PART THAT WAS BROKEN IN MY POSSESSION AT THIS TIME. I AM WONDERING IF THE PART IN MY CAR COULD HAVE BEEN A PIECE THAT WAS PART OF THE RECALL. I DISCOVERED THIS BROKEN LATCH WHILE OUT SHOPPING WHEN RETURNING TO MY CAR AND HAD TO DRIVE HOME HOLDING MY DRIVERS SIDE DOOR. THE STICKERS ON THE PART IDENTIFY THE PART AS FOLLOWS. 4171412002 12023 17:45 037 6761 BL84 78219A65 AB31T3 FD LH MIC (STONE) MODULE FOR FORD 32

MY SON WAS IN AN ACCIDENT. FRONT END OF VEHICLE. THE AIR BAG NEVER WENT OFF. BUT THE SEATBELT LOCKED. THE AUTO REPAIR SHOP WAS DUMBFOUNDED AT WHY IT DIDN'T GO OFF. SO AM I.THE SEATBELT AND AIRBAG LIGHTS WERE ON ON THE DASH AFTER THEY FIXED IT. THAT'S HOW WE FOUND THAT THE SEATBELT LOCKED. I COULDN'T GET IT AROUND ME TO GO HOME. THEY THEN REPLACED THE COMPUTER. THE CAR STILL DOESN'T SEEN CORRECT. BUT, HOW DO I KNOW THAT IN THE FUTURE THERE IS AN ACCIDENT WITH THE VEHICLE AND IT DOESN'T GO OFF AND I GET KILLED. MY SON WAS MOVING ON A CITY STREET WHEN THIS VERY YOUNG GIRL WITH A RESTRICTED LICENSE ABRUPTLY STOPPED. MY SON HIT HER. MY SON NOW OWNS THE VEHICLE. I'M MORE CONCERNED THAT I GAVE HIM A CAR THAT IS A HAZARD.

A FORD REPRESENTATIVE WILL BE WITH YOU SHORTLY. [XXX] SAYS: HELLO [XXX]. MY NAME IS [XXX] HOW CAN I HELP YOU? [XXX] SAYS: I NEED INFORMATION REGARDING MY VEHICLE'S RECALL #16S41 [XXX] SAYS: I CAN PROVIDE INFORMATION FOR RECALL 16S41 FUEL DELIVERY MODULE FLANGE REPLACEMENT. ON YOUR VEHICLE, THE FUEL DELIVERY MODULE MAY DEVELOP A CRACK IN THE FUEL SUPPLY PORT, WHICH COULD RESULT IN A LEAK. IF A LEAK IS PRESENT, YOU ARE LIKELY TO DETECT A FUEL ODOR AND/OR VISIBLE FUEL ON THE GROUND UNDER THE FUEL TANK. AS A RESULT FORD HAS RELEASED THIS RECALL TO REPAIR THE ISSUE. THE PARTS FOR THE RECALL ARE NOT YET AVAILABLE BUT YOU WILL GET A LETTER IN THE MAIL TO UPDATE YOU ON WHEN THEY BECOME AVAILABLE SO THAT YOU CAN SCHEDULE AN APPOINTMENT AT A FORD DEALER FOR THE FREE REPAIR. [XXX] SAYS: DO YOU HAVE ANY ADDITIONAL QUESTIONS? [XXX] SAYS: SORRY MEANT TO BE MORE SPECIFIC; I KNOW ALL OF THE ABOVE BECAUSE I'VE BEEN ON THE PHONE THIS MORNING WITH BOTH MY LOCAL DEALER AND FORD CUSTOMER SERVICE. FCS TOLD ME THE PARTS ARE TO BE MADE AVAILABLE THE SECOND QUARTER OF THIS YEAR (FROM NOW UNTIL JUNE) AND I TOLD HIM THAT WAS UNACCEPTABLE BECAUSE WE RECEIVED THE INITIAL RECALL LETTER IN DECEMBER AND IF I HAVE TO WAIT UNTIL JUNE FOR THE FDM BRACKET THAT MAKES THE VEHICLE POTENTIALLY UNSAFE FOR ME AND MY FAMILY [XXX] SAYS: I WANT SOMEONE HIGHER UP TO TALK TO REGARDING THIS BUT FCS TOLD ME HE DIDN'T HAVE AN EMAIL OR ADDITIONAL PHONE NUMBER TO CALL, THAT'S WHAT I NEED - I NEED TO ELEVATE THIS COMPLAINT HIGHER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE TRIED YOUR PHONE NUMBER AT LEAST 4 TIMES THROUGHOUT THE DAY AND IT RINGS 20 TIMES AND THEN GOES TO A BUSY SIGNAL. YOU ARE ABOUT AS ORGANIZED AS THE FORD MOTOR COMPANY! PLEASE CALL ME AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE RECALL REMEDY PART WAS ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING AT ABOUT 35-40 MPH, THE VEHICLE SUDDENLY TURNED OFF. I COULDN'T HIT THE ACCELERATOR AND HAD TO COAST TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF AND BACK ON AGAIN, AND IT RESTARTED WITHOUT A PROBLEM. IT HAS DONE THIS TO ME A HANDFUL OF TIMES IN THE LAST 3 YEARS, BUT EVERY TIME I TAKE IT TO A MECHANIC, THEY CANNOT REPLICATE THE PROBLEM AND THEREFORE CANNOT FIX IT. THE FORD DEALERSHIPS OFFER TO "TAKE A LOOK AT IT" FOR A HIGH PRICE, AND CAN'T TELL ME WHAT'S WRONG EITHER. THIS IS EXTREMELY DANGEROUS AND COULD EASILY CAUSE AN ACCIDENT AT ANY GIVEN TIME. THERE IS CLEARLY A DEFECT IN THE ELECTRICAL AND/OR FUEL SYSTEM, BUT NO ONE CAN SEEM TO SOLVE THE PROBLEM. IN MY OPINION, FORD SHOULD ORDER A RECALL OF THE FORD ESCAPE TO ADDRESS THIS DANGEROUS PROBLEM. THERE ARE MANY ONLINE FORUMS STATING CUSTOMER COMPLAINTS AND ISSUES IDENTICAL TO THIS, ALL OF THEM STATING THAT NO ONE SEEMS TO BAD ABLE TO FIGURE OUT WHAT'S WRONG OR FIX THEIR VEHICLES. AS CONSUMERS, WE PAY A VERY HIGH PRICE FOR VEHICLES THAT WE DEPEND ON DAILY TO BE SAFE AND RELIABLE. FORD SHOULD STAND BY ITS PRODUCT AND FIX THIS DANGEROUS ISSUE TO ENSURE THE SAFETY AND SATISFACTION OF ITS CUSTOMERS.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (MARITIME FORD-LINCOLN, 1305 FRANKLIN STREET, MANITOWOC, WI 54220) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATES 12/13/2017 *LN *TR

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE CONTACT WOULD RECEIVE AN ADDITIONAL LETTER WHEN PARTS WERE MADE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE, THE CONTACT'S FOOT BECAME STUCK ON A PLASTIC PIECE THAT PROTRUDED OUTWARDS NEAR THE PEDAL. THE CONTACT WAS FORCED TO APPLY MORE PRESSURE TO THE ACCELERATOR PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,600.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/10/17*LJ *CN

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NICK ABRAHAM FORD ELYRIA (1115 E BROAD ST, ELYRIA, OH 44035, (440) 366-3673) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

FUEL IS LEAKING AT ALL POINTS CLAMPED TO BODY. FUEL LINE RUSTED OUT AT EVERY POINT THAT WAS CLAMPED TO BODY FROM ENGINE TO FUEL TANK. VEHICLE WAS NOT EXPOSED TO HARSH CONDITIONS. FUEL LINES NOT RUSTED OUTSIDE OF CLAMPS.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE DRIVING UNKNOWN SPEEDS, THE CONTACT SMELLED FUEL IN THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BILL COLWELL FORD LOCATED AT 238 WATERLOO RD HUDSON, IA 50643) WHERE A SERVICE APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 12873995. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 71,400. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/25/17*LJ *JS

SHIFTER ON VEHICLE WON'T ENGAGE FROM PARK TO REVERSE

POWER STEERING STOPPED WORKING WHILE I WAS DRIVING OUT OF THE PARKING LOT. TOOK A LOT OF STRENGTH TO TURN THE WHEEL TO GET TO A SAFE PLACE TO STOP. VEHICLE WAS PURCHASED NEW NOVEMBER 2011. *TR

I HAVE OWNED THIS ESCAPE FOR A LITTLE OVER 5 YRS (OUT OF WARRANTY). I JUST NOTICED THIS WINTER THAT THE PAINT WAS BUBBLING AND PEELING OFF THE REAR PASSENGER SIDE FENDER. THE INNER FENDER WELL (SAME SIDE) - THE METAL IS WARPED AND RUSTED. THE LIFT GATE ON THIS VEHICLE HAS STARTED TO RUST AT THE LOWER SEAM. RUST IS VISIBLE. I THINK FORD MOTOR COMPANY SHOULD STEP UP TO THE PLATE AND FIX/REPAIR THIS FLAW. IT IS DEFINATELY A DEFECT OR POOR WORKMANSHIP.

POWER STEERING FAILED 3 TIMES IN 3 HOURS. TWICE WHILE DRIVING ON CITY STREEETS, ONCE LEAVING A PARKING SPOT

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF FUMES INSIDE AND OUTSIDE THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE DEALER HELD THE VEHICLE AND WOULD NOT RELEASE IT DUE TO THE FAILURE, WHICH WAS RELATED TO THE RECALL. THE DEALER INDICATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS RE-ENGINEERING THE PART. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED AND RELEASED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING FOR THE PART TO BE SENT TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/29/17 LJ THE CONSUMER STATED THE FUEL LEAK WAS REPAIRED. THE VEHICLE WOULD ALSO IMPROPERLY SHIFT AND SHUTTER ON ACCELERATION AS IF IT WERE GOING TO STALL. UPDATED 08/30/2017 *JS

2012 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO RUSTING ABOVE REAR WHEEL WALLS. *LD THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED, BUT DID NOT OFFER ANY ASSISTANCE. UPDATED 11/24/2017*JS

BACK WINDOW SHATTERED IN GARAGE OVERNIGHT.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TRUNK KEEP LOCKING UNABLE TO OPEN EITHER BY REMOTE OR MANUAL SWITCH..NOW HINDERING CHANGING OF BRAKE LIGHTS AND INDICATOR LIGHTS. NOW I AM DRIVING AROUND WITH A MALFUNCTION TRUNK THAT WON'T OPEN FOR MY BRAKE LIGHTS AND INDICATOR LIGHTS THAT NEEDED TO BE FIXED WHICH IS A SAFETY ISSUE. AUTO SHOPS I HAVE BEEN TO CAN'T GET IT OPEN TO FIX THE PROBLEM.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO BALISE FORD OF CAPE COD (90 HIGH SCHOOL RD, HYANNIS, MA 02601) WHO STATED THAT PARTS HAD NOT YET BEEN SENT FROM THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) HOWEVER THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CALLED AND INFORMED THE CONTACT THAT A TIME FRAME FOR THE PARTS TO BE AVAILABLE WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT'S FATHER OWNS A 2012 FORD ESCAPE. THE CONTACT'S FATHER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED IMPERIAL CARS AT (800) 526-2886 (LOCATED AT 8-18 UXBRIDGE RD, MENDON, MA 01756) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/26/17*LJ *JS

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FORD STORE IN MORGAN HILL, CALIFORNIA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM; GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE CONTACT WOULD RECEIVE AN INTERIM LETTER WHEN THE PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (FORD OF OCALA, 2816 N. PINE AVENUE, OCALA, FL 34475) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE DRIVING 40 MPH, THE TRACTION CONTROL AND ABS WARNING INDICATORS REMAINED ILLUMINATED. IT WAS DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

I WAS SITTING AT A STOP LIGHT, AS I ACCELERATED TO TURN LEFT, THE CAR LOST ALL ACCELERATION AND MADE A THUMPING NOISE. I PUT THE CAR IN PARK SHUT OFF THE ENGINE AND IT STARTED AND THEN ACCELERATED. THE CAR BEHIND ME WAS DRIVING WHEN MY CAR STOPPED AND HE WAS BEEPING AT MY CAR. IT WAS LUCKY THAT HE WAS PAYING ATTENTION AND QUICKLY STOPPED AS THIS WAS VERY UNEXPECTED AS I WAS ACCELERATING AND NOT BRAKING TO CLUE HIM INTO STOPPING. ON THE WAY HOME I WAS TURNING LEFT AGAIN ONTO ANOTHER ROAD AND THEN WAS DRIVING STRAIGHT AHEAD AND WHILE DRIVING THE CAR LOST ALL ACCELERATION AGAIN AND WOULD NOT MOVE. THE ENGINE WAS ON AND IT WAS MAKING A THUMPING NOISE AGAIN. THE WRENCH LIGHT WAS ON. IT WAS FRIGHTENING AS THE CARS BEHIND ME WERE AT FULL SPEED, AT LEASE 30MPH AND MY BRAKE LIGHTS WERE NOT ON AS I WAS TRYING TO ACCELERATE AND THE CAR WOULD NOT MOVE. THE CARS DRIVING AT FULL SPEED HAD TO QUICK GO INTO THE NEXT LANE TO AVOID HITTING MY CAR. IT WAS VERY FRIGHTENING. I QUICK PUT THE BRAKE ON SO THE BRAKE LIGHTS WOULD BE SEEN AND THEN THE FLASHERS. I SHUT THE ENGINE OFF AGAIN AND IT STARTED UP AND THEN ACCELERATED. I AM GOING RIGHT TO THE DEALERSHIP IN THE MORNING AS THAT IS VERY DANGEROUS. I JUST GOOGLED THE THROTTLE AS THAT IS WHAT THE WRENCH WARNING LIGHT STOOD FOR IN THE MANUAL AND I AM SEEING THIS HAD BEEN A FORD ISSUE THAT SHOULD HAVE BEEN RECALLED. I AM VERY DISAPPOINTED IN FORD AS THIS IS A VERY DANGEROUS AND SERIOUS PROBLEM. I SHOULD HAVE BEEN NOTIFIED. I GET MY OIL CHANGES AT FORD DEALERSHIP AND THIS WAS NEVER TOLD TO ME. THIS IS SO DANGEROUS!!!! *TR