2015 Ford Escape Complaint Log

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rear-view camera displayed a blank screen. The approximate failure mileage was 73,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while shifted in reverse, the back over prevention camera displayed a black screen. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the screen failed to display an image of the rear of the vehicle. The message "Contact Dealer" was displayed. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000.

The back up camera cuts out randomly. Sometimes mid back up. It has been recalled for quite sometime and there is still no remedy available

My stereo screen went blank and I had a new stereo installed but was told the rear camera in my vehicle is defective and was under recall. When I checked with Ford, I was advised my particular vehicle did not qualify. Also, my instrument panel just went blank. This is a serious safety issue as I cannot see my milage or what gear I'm in. This vehicle needs to be a part of the ongoing recall for rear view camera and the dash should be looked into further as well

My Ford Escape was fitted with two Cooper tires (235/55 R 17) that had to be replaced with less than 20k miles on them. After using the tires in normal city/highway situations, both tires started to bulge causing vibration when driving the vehicle. This was due to the belts breaking within the tire. While this specific tire is not currently under recall, I believe it should be. There is no reason these tires should've worn out so quickly and it sounds like the exact same issue many of their other tires currently under recall have. They are well under their warranty of 80k miles, but I will not put another Cooper tire on my car. I've only included the TIN from one tire, because I do not have the TIN for the first one that bulged. It has already been removed and disposed of. This happened to both of my Coopers in each rear position of my car.

The rear camera goes in and out all the time. Sometimes it doesn't work at all! Such a safety concern that needs to be addressed!

Vehicle is leaking coolant.

the rear camera showed " unavailable" on the center display screen so I had to get this fixed and i paid $658.34 to get this fixed because the recall informational stated that "ford motor company is working to provide parts for this repair. when the remedy becomes available, ford motor company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge" i was unable to wait for this IMPORTANT SAFETY FEATURE's parts to "come available" - not even sure what that is supposed to mean, but i would like reimbursement for this expense and not sure how to go about it.

The rear view camera on my vehicle has not worked for months. 99% of the time I reverse, camera is blacked out and says to visit dealership. The 1% that it works, half the time it'll show an inverted view. This is related to recall 25SA9/25V695. Parts have been unavailable since October 2025. I explained this to Ford Customer Service and they advised me to take it to a dealership to get it repaired and look for reimbursement once parts are available. This suggests dealers can source replacement cameras when customers pay out of pocket, but Ford is not prioritizing free recall repairs, leaving owners with a known safety defect for months.

The contact owns a 2015 Ford Escape. The contact stated that the rearview camera displayed a blank image while in reverse(R). Due to the rear-view camera failure, the contact had bumped into various objects or vehicles while in reverse(R). The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer, and the contact was informed that the part for the recall repair might be available the following day. The contact called and was informed that the part was for another model vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

My headlight are severely oxidized and are cracking. It makes it very hard to see at night. I took it to a repair shop and they could not get the headlight anywhere but from the dealer which are to expensive. I’m a student and can’t afford what they charge for new ones.

The rear camera has increasing failures. It goes to black multiple times while in reverse and takes a few seconds to get the image back. It is available for inspection upon request. It has put my safety and the safety at others at risk due to the sudden changes. There is a recall for other Ford models for the same thing. I think this recall needs to be expanded to include Escapes. There are no warning lights. It first happened a few years ago, but is increasing in frequency.

This complaint form is in regards to the backup camera. In the last six months I had intermittent loss of its function while backing up. However the problem in the last month is now a persistent loss of the image when backing up. It may function at the start of going in reverse, then all of the sudden it will go out. This is scary for the first thought is you hit something, even if you didn't hear any noise. I greatly rely on the camera for I always try to back into parking spots. It will happen in any type weather, sometimes the screen just does not change, other times it may just be black, and other times will have a yellow triangle warning that it is not working properly. I have not had any incidents or accidents which may have caused the camera to malfunction.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted into reverse(R), the rear-view camera image displayed was distorted. No warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.

The contact owns a 2015 Ford Escape. The contact stated that while driving at 40 MPH, the instrument panel turned off and failed to display pertinent vehicle information. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the instrument panel. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V406000 (Electrical System), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 127,000. The VIN was not available.

The backup camera in my vehicle displays an inverted and distorted image, identical to the defect described in Ford’s existing recall. However, my vehicle has been excluded from that recall, and Ford has refused to repair the issue. This defect creates a significant safety hazard by impairing rear visibility and making backing up more dangerous. Because federal law requires a functional backup camera in this type of vehicle, I believe my vehicle should be included in the recall and repaired by Ford.

Back up camera glitches, shows images upside down, or not at all. This has been happening for at least 6+ months. Component has not been inspected. There is a current recall on Edge and Expedition in the same years as mine but the Escape was not included in in the recall.

The back up assist camera only works part of the time. It will come on for a few seconds and then go off.

I am having a issue that is not new to ford, my ford escape is having the coolant leak issue, I already have spend more than 2k on it, still engine is over heating, Ford Escape reps and almost all the mechanic know the issue is very known, I hope this issue is addressed.

My car's backup camera screen goes blue then black with message saying camera unavailable when I am in the middle of backing up my car. I literally almost hit a family passing at grocery store because of this. I bought this car this year in February from Mark Wahlberg Chevrolet. Please help fix this because It's scary to almost get in accidents daily. Not to mention my insurance would sky rocket.

I own a 2015 Ford Escape. The rearview backup camera intermittently fails when I first start the vehicle. Each time I put the car in reverse shortly after startup, the screen displays the message: “Camera is unavailable. Please contact your dealership.” After driving for several minutes, the camera usually begins working again. This is a safety concern because the camera is not available when I first back out of parking spaces, driveways, or other areas where pedestrians, children, or other vehicles may be present. The failure is unpredictable, and the camera is supposed to be a safety device to prevent accidents while reversing. The issue seems to worsen in hot weather, but it has happened on multiple occasions regardless of temperature. I have researched and found that other Ford owners report similar issues with backup cameras failing intermittently. Since rearview cameras are federally mandated safety equipment, I believe this problem should be investigated for a possible recall.

The contact owns a 2015 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was intermittently inoperative. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 88,000.

While driving, the car hesitates changing gears. Sometimes the car will not go in gear or go into Park. Had a recall in 2022 for some bushings and cable shifter. The car is too dangerous to drive and mechanics have stated a new transmission is needed.

The contact owns a 2015 Ford Escape. The contact stated that while accelerating from a stop, the vehicle failed to move. The contact placed the vehicle into Sport Mode and was able to drive as needed. The check engine warning light was illuminated. The contact replaced the vacuum, and the engine light went off. The contact had an independent mechanic arrive at the residence, and the mechanic determined that the vehicle was about to throw a rod. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 97,000.

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera display displayed a blank screen with an error message indicating that the back over prevention camera was unavailable. In addition, the contact stated that the failure occurred intermittently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The contact stated that the failure began immediately after the vehicle was purchased. In addition, the contact was informed by the dealer that the rear-view camera was not defective. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts for the recall repair were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Escape. The contact stated that when the vehicle was started and shifted into drive(D), the vehicle failed to move forward. The contact stated that the shift indicator indicated that the transmission was not in drive(D). The contact shifted the gear lever however, the vehicle failed to respond while shifted into drive(D), reverse(R), or neutral. There was no warning light illuminated. The contact stated that her husband checked under the hood and became aware that the shifter cable was loose and applied pressure, and the contact was able to shift into drive(D) and drove the vehicle back to the residence. The contact arrived at the residence and attempted to shift to park(P), however the transmission failed to engage as intended. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The contact researched online and related the failure to NHTSA Campaign Number: 22V413000 (Power Train); however, the VIN was not included. The failure mileage was approximately 130,000.

My 2015 Ford Escape, VIN [XXX], equipped with the 2.0L EcoBoost engine, has experienced a repeat engine failure due to what appears to be the known “coolant intrusion” defect currently under active litigation (Miller v. Ford). The original engine failed due to loss of coolant into the cylinders, causing rough idle, misfires, abnormal engine noise, and loss of performance. Ford replaced the entire engine under warranty approximately 24.5 months ago. The replacement engine is now exhibiting the same symptoms, including: Rough/unstable idle, especially on startup Abnormally loud engine noise Suspected internal coolant loss with no visible external leaks Reduced performance and hesitation This is the second major engine failure in a short time, creating a serious safety concern due to potential sudden loss of power while driving. The EcoBoost coolant intrusion defect is widely reported in Ford Escapes from this model year and is the subject of a class action lawsuit. Ford has not issued a recall for all affected vehicles, leaving owners at risk of repeated engine failures. I am submitting this complaint to document the repeat failure, as it poses a risk to safe operation and may affect other vehicles on the road. I can provide repair records, photos, and video evidence upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The back up camera has been switching on and off, and now is inoperable.

The rear camera is malfunctioning!! It shows a blue screen!! Hasn't complete stopped working! A recall was released yesterday and the recall fits the description of what my vehicle is doing! My vehicle was not listed! This started about a month ago!

When one of my back up lights went out it shorted out the back up video camera. After replacement, found out from Ford that the wiring of the lighting is tied also into the video camera system. After replacement the camera shorts out and is not replaceable.

Transmission sticks and only will tend to shift once it hits 3 RPM! And jerks

Rear view camera image is inverted and as I've been driving over 40 years, it's a nice feature, but after seeing all the recalls for this issue and mine is not included yet has failed in a similar way.

On 7/25/25 at about 1pm my son was driving the ford escape 2.0 engine (2015) and it started jerking, stalling while driving. The AC shut off suddenly and the car was overheating. He almost got in a car accident when it suddenly stopped! Turns out it was coolant oil intrusion issue and now requires a new engine 12k

Purchased my 2015 escape in Aug. of 2023 used knowing that the head gaskets needed to be replaced. Took it to a certified mechanic and had everything fixed on it. Fast forward to October of 2024 - Transmission went out had to purchase a brand new transmission had it installed at the certified mechanic. Then in July of 2025 all of the sudden it overheated. Took it back to the same mechanic and once again the head gaskets are blown. They stated that coolant had leaked into the motor and now it all needs replaced. How is this not a recall yet with everything that I have been reading. A recall has been issued for a back up camera but not this. We have been driving without back up cameras forever but we cannot drive a vehicle when every few months we need to dump thousands of dollars in it.

The contact’s daughter owns a 2015 Ford Escape. The contact's daughter stated that while driving at an undisclosed speed, the vehicle hesitated while attempting to shift gear. There was no warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The dealer was contacted. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 106,000.

While driving recently, my vehicle unexpectedly lost all forward acceleration. Soon after, I discovered that when placed in Park, the vehicle could still roll freely — a dangerous condition that could lead to an accident or injury. Initially, the car was able to move in both Drive and Reverse for a short time, but it quickly deteriorated to only reversing, and then the Park function failed to hold the vehicle altogether. I have maintained my Escape according to Ford’s recommendations and have records available. There were no warning lights, no unusual noises beforehand, and no indication that such a failure was imminent. This is not just a mechanical failure but a significant safety hazard, as loss of acceleration and loss of Park lock can put drivers, passengers, and bystanders at risk.

The car won’t shift into the intended gear.The car stalls as well. The transmission fault service now light is on.

The rear back up camera is malfunctioning/not working intermittently. Sometimes it works, and then glitches out and is gone, other times it is a completely black screen. This started approximately 4-6 weeks ago. It says "Camera is unavailable. Please contact your dealership". I have since seen that 1.5M Ford vehicles are being recalled for this exact issue, but my car is not on the list. I've called Ford and the Dealership, and they've said I will have to have it diagnosed and pay out of pocket. It's oddly peculiar that this would be the same issue, and it just started at the same time of the recall. This has put others at risk because I cannot see them behind me, the car is not alerting me to people behind me, and I have gotten used to that function. I have to check to see if the camera is working, and then make sure to look behind, but even then it is hard to see. The vehicle has not been inspected by anyone just yet. I am hesitant to take to dealer, as I will be without car for 2 days and have to pay the diagnostic fee, and potentially repair fee. There were no warning messages or other symptoms. One day it just started glitching.

Rear view camera doesn't work. Ford just recalled a bunch of 2015-2019 vehicles for this exact issue but the escapes didnt get a recall. I have been having this issue for a few months now. The screen with go blue or black and then say no camera available.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen or a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blank screen while the vehicle was in reverse(R). The failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Rear-view Camera not Available" was displayed. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

As soon as I put my car in reverse the camera goes upside down or black.

Engine began giving white smoke from exhaust at start up. 2 Mechanics have checked it and said it’s a well Known coolant intrusion issue with these ford eco boost engines. High risk of overheating and engine failure (while driving, which is a major safety risk for my family).

My vehicle overheated on a drive home from work on an expressway doing approximately 72mph. Without any warning, my car flashed a notification that the engine temperature was too hot and I needed to stop safely. The car would not accelerate, in fact, it decelerated the next 4 miles before I could find a gas station to stop. The coolant reservoir was empty (which was full when I started my car) so I refilled it again. I did end up replacing the coolant reservoir but this issue kept recurring. Fast forward 2 weeks and my car decided it didn’t want to accelerate on my drive home from work. I took it to a local mechanic who said there was oil soaking up the spark plug in the 4th cylinder. Said mechanic replaced all 4 plugs, coil packs and valve cover gasket. I live in Michigan and the heat has been extensive the last couple of weeks. I noticed an oil leak under my car during the hot weather. However yesterday ([XXX]) the temperature here was in the 70’s and the leak wasn’t as bad. I decided to google “2015 Ford Escape 1.6L oil leak during hot weather” and discovered that this is a KNOWN issue and that there could potentially be a recall. I went on the NHTSA website, plugged in my VIN and found there is currently no recall. Ford needs to realize that their consumers purchase cars because they need them to get to work, dr appointments, church and common errands for everyday people. With the economy being the way it is, we can’t afford to continue dropping $1,000’s of our hard earned money on a regular basis. I’ve kept up the routine maintenance on my vehicle, and constantly defend Ford products because this is the first major engine incident I’ve experienced with my vehicle. Please contact Ford and implore them to make things right for the countless people that are experiencing the same issue as I currently am. I’m on a very fixed income and can’t afford a new engine let alone a new car. Thank you for taking the time to read this information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Defective turbo charger.

I NEED HELP REPAIRING MY TRANSMISSION ON MY 2015 FORD ESCAPE SE IT'S COSTING ME $5,000 TO BE REPAIRED THAT I DON'T HAVE..

I'm having TRANSMISSION PROBLEMS.. AND IT STOPPED IN THE MIDDLE OF TRAFFIC.. AND THE SHOP MY CAR IS IN SAID THEY'VE REPAIRING TRANSMISSIONS IN A LOT 2015 FORD ESCAPE VEHICLES.. AND THE ENGINE LEAKS THESE ARE SERIOUS DEFECTS THAT (FORD) NEEDS TO FIX FOR THE OWNERS OF THIS (YEAR) IT'S COSTING $5,000 TO REPLACE FOR THE TRANSMISSION.. I'M SO SO SO SO DISAPPOINTED IN THIS VEHICLE AND THE COMPANY.. YOUR DOING RECALLS FOR ALL THESE OTHERS VEHICLES BUT THE 2015 ESCAPE .

The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera image was blank or distorted. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 67,000.

The contact owns a 2015 Ford Escape. The contact stated while driving approximately 55 MPH, the ABS and the traction control warning lights illuminated. The messages "4-Wheel Drive Temporarily Disabled" and "Hill Start Assist Not Available" were displayed. Additionally, the contact stated that while driving after starting the vehicle, the vehicle hesitated while responding, and there was an abnormal clunking sound coming from the rear of the vehicle. The vehicle was taken to Westlake Auto, where it was diagnosed and determined that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted and informed the contact that the VIN was not under recall. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.