2015 Ford Escape Complaint Log

2015 Ford Escape with Ecoboost-Coolant continues to go below MIN line despite filling each week to attempt to maintain necessary level. Coolant leaks on ground when filling, leaving chemical waste in environment and wasted product. Unknown source of leak. White smoke from exhaust and engine. Car heavily vibrates while in idle. Issue continues to get worse and worse. Heat goes out when coolant is low causing windows to fog while driving in cold weather conditions causing unsafe conditions for driver and others on the road. Mechanic can't find leak and there are not currently any recalls. I am unable to afford continued inspections to find issue.

Transmission failure without warning leaving me stranded on a busy off ramp. Very dangerous situation state police had me towed costing me 430.00. Dealership determined the car needed a new transmission. Vehicle has been repaired.

The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was parked, the thermostat was reading high. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed and it was determined that the failure was with the spark plug in cylinder #3. The spark plug was replaced; however, the failure recurred the following day. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was unknown.

After transmission shifter cable brushing repair I Received a transmission error warning on my car . Car is now going in reverse while in driving almost got into car accident with my kids in car. I believe there is a transmission problem with these model vehicle. Local shop unable to diagnose properly. Unable to drive.

The rearview backup camera is glitching and at times shows blank screen. Not being able to reliably used the rearview backup camera can cause injury and/or death. the vehicle has not been checked as of this time. During an intermittent disabling time, the screen showed a message to take to dealership for service.

The contact owns a 2015 Ford Escape. The contact stated while driving 40 MPH, the vehicle was very hesitant while accelerating. The contact smelled of fumes inside the vehicle. The check engine warning light was illuminated. The vehicle was diagnosed with turbocharger failure. The vehicle was not yet repaired. The manufacturer was made aware of the failure and stated that the VIN was not under recall. The failure mileage was approximately 96,000.

The back up camera is not functioning. It’s very distorted. Very difficult to see what is behind me when backing up. I took the car to a mechanic and he said he wasn’t able to fix it.

The vehicle started and appeared to be working properly. Without warning, the message center displayed a message indicating that the automatic transmission had failed and advising the driver to pull over. Pressing the accelerator caused the engine to rev past 3000 RPM but did not cause the vehicle to move. After the engine had been shut off for a few minutes, the vehicle could be restarted but would only move a short distance before the transmission once again failed to engage. The vehicle was towed to a Ford dealer on a flatbed. The service department's inspection revealed that the torque converter had failed catastrophically and distributed metal shavings through the entire transmission hydraulic system. The service advisor noted that the transmission filter was clogged with metal fragments from the torque converter. She suggested that turning the engine off allowed enough fragments to drop out of the filter so that a small amount of fluid could get through -- enough to move the vehicle a very short distance before the problem repeated. The recommended repair is to replace the transmission and torque converter with remanufactured parts, flush the cooler and lines, install a new thermal switch, and fill the system with fresh fluid. The vehicle, with the defective transmission installed, is at the dealer awaiting parts. It has not been inspected by the manufacturer, police, or an insurance carrier; the only inspection was performed by dealer personnel as part of the trouble diagnosis. If this sudden failure had occurred on a freeway or major surface street instead of a side street with light traffic, it would probably have triggered a rear-end collision involving the Ford Escape and one or more vehicles behind it when the Escape abruptly lost drive and coasted down. The potential for injury in such an accident should be self-evident.

We were driving our Ford Escape when the RPMs shot up, and our car would no longer accelerate. The transmission is whirring, and we are unable to operate the vehicle safely. It keeps losing the ability to accelerate and move forward. This comes only a year or so after we had the recall for the bushing that attaches the shifter cable to the transmission.

Climate Control Housing is broken. Air will not come out of the face vents. This caused me to overheat because the AC could not cool me off while driving. Even with AC coming out of the feet and defrost vents, it was not able to cool my car off enough to be a comfortable temperature. A dealer and an auto shop both said this is a known issue.

My transmission is slipping and won’t change gears consistently.I bought it in for recall work but it seems like the issue wasn’t fixed 2015 Ford escape

The contact owns a 2015 Ford Escape. The contact stated that while her son-in-law was driving at an undisclosed speed, he heard an unusual grinding sound and stopped the vehicle and shifted into park(P); however, when he attempted to shift back into drive(D), the gear shifter was inoperable. The driver was only able to shift into reverse(R). The vehicle was towed to the dealer however, the vehicle was not diagnosed or repaired. The contact stated that the transmission had been replaced twice. The manufacturer was made aware of the failure. The failure mileage was approximately 104,000.

TRANSMISSION FAULT on 4/17/23 i took my car for a check engine light/ I got the recall notice few days later. I took my car back to ford Wilson motor company and they stated that they had done the recall on 4/17 I did not notify them or anything they refused to service my car. forward few months later. No light or noise my car gets a transmission fault i called ford and they said they did fixe it but now i have car they refused to service.

While driving my vehicle went into limp mode and then caught on fire.

Transmission Converter Torque. I have had the car 7 months and had nothing but issues with this used car. However, since the first day of having, there was a hesitation and sputtering which I was told was due to the fuel line. The dealer fixed that but than washed there hands of us. After, It kept shuddering so I took it back to a mechanic and was told the above. After reading the reviews, this should be recalled immediately and is dangerous to drive on and can cause a serious accident or injury for anyone in the car.

“steering assist fault". The steering wheel basically locks up and is more difficult than typical power steering loss. My pregnant wife was driving on the road around 55 mph and got the “steering assist fault” in the middle of a busy highway. She couldn’t pull over immediately due to steering being hard to use. Issue happened randomly about 6 months ago and happened again twice in 3 weeks. Car is schedule to get assessed by dealership. No warning signs before or after. Issue gets temporarily resolved by turning off the vehicle and turning it back on

The contact owns a 2015 Ford Escape. The contact stated that after fueling the vehicle, the vehicle was started but hesitated, made an abnormal sound, and then stalled. Additionally, while driving at an undisclosed speed, the vehicle shook abnormally and lost motive power and stalled. There was no warning light illuminated. The contact pulled over to the shoulder and restarted the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that there was a leak in the canister purge valve. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 129,000.

When driving on the freeway The car all of the sudden stop indicating TRANSMISSION NOT IN PARK. It had a recall 22S43/NTHSA22V413 and suppose Ford fix it but its doing it again. On July 7, 2023 [XXX] told me to take it back but as of July 25, 2023 still have not been fixed. The past 3 days i been calling [XXX] but he does not answer my calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) The consumer stated that they are scared the vehicle will stop in the middle of the freeway again.

On July 06, 2023, I took my wife's Ford Escape to Dick Masheter Ford for an oil change and tire rotation. It is the dealership that we bought the car new. The car is a 2015 and has only 44000 miles on it. The technician came over to the service representative so I knew there was a problem. They informed me that the wheel lug nuts had swollen and the parts department didn't have any lug nuts in stock. I would have to go somewhere else to get them replaced. I did some research on the internet and found out that my problem is not new to Ford. I have bought Ford cars for my wife and me for the last twenty years and I feel Ford should offer help on my wife's car. If not replace the lug nuts then assist in changing them out when I rotate the tires again.

I was driving when the car turned off and the display said Transmission is not in park. The car would not turn on until the engine cooled down, I took it to mechanics and they could not figure out why it was turning off. The battery, alternator and started all tested fine. I do not know what happened.

The contact owns a 2015 Ford Escape. The contact stated that on several occasions when the vehicle was started, there was a popping sound coming from the engine compartment. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.

while driving car shit off and displayed message “transmission not in park” once coasted to a stop car unable to turn back on with steering wheel, gear shift, and brakes locked. inside lights and screens, brake lights, and fog lights will turn on, but car will not turn over or attempt to start

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle stalled. The contact stated that the DTC codes indicated that cylinder #1 and #3 were misfiring. The contact stated that a week later while driving at an undisclosed speed, the engine overheated with a message to turn off the vehicle displayed. After restarting the vehicle, the vehicle operated normally. The following day the failure reoccurred. The vehicle taken to the local service center and coolant was added to the reservoir; however, several hours later the contact discovered that the coolant reservoir was empty. There were no coolant leaks present. The cause of the failure was not yet determined. The local dealer and the manufacturer were notified of the failure. The contact was concerned that the manufacturer had recalled other year vehicles for the same failure. The failure mileage was 160,000.

The contact owns a 2015 Ford Escape. The contact stated while coming to a complete stop at a traffic light, the vehicle shuddered significantly. There was no warning light illuminated. The contact stated that the failure recurred several times. The vehicle was taking to the service station, where an independent mechanic replaced the sparks plugs. The contact stated while reversing out of the service station, the vehicle shut off. The contact was able to restart the vehicle. The contact stated that the failure persisted while reversing and while attempting to drive from a complete stop. The contact stated that she would quickly depress the accelerator pedal after shifting into drive(D) or reverse(R) to prevent the vehicle from shutting off. The contact stated that the failure had been occurring increasingly more. The contact stated that upon starting the vehicle and attempting to drive, the engine revved, but the vehicle failed to respond. The contact stated that the vehicle was undrivable. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the local dealer. The failure mileage was approximately 103,000.

Vehicle is burning thru coolant. Has to be topped off multiple times a week. Have had the to replace the coolant bypass valve twice.

While putting the vehicle in park, the vehicle continued to roll and accelerate in an unintended direction, forward. This caused the vehicle to crash into and through a house, causing around $15,000 worth of damage. The vehicle remained difficult to control for the driver.

The contact owns a 2015 Ford Escape. The contact stated that on several occasions while driving at various speeds, the vehicle started losing motive power. The vehicle was pulled over to the side of the roadway. The vehicle was restarted, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the fuel intake gasket needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 132,000.

Unsuccessful correction of recall of instrument panel. The panel flickered shortly after we purchased in 2018 and have been told by Ford dealer the manufacturer replaced with the same part that was malfunctioning. They will only attempt to correct the problem one time. The same bad fix was applied to the recall. I feel like I have to 'tip toe' so to speak driving this car. There's no way to know how many miles the car has been driven, or other information as it is all blank.

I took my 2015 Ford Escape to Gary Yeomans Ford Ocala for 2 recall items and they wanted to charge me for the recall items. My Vin#[XXX] Making me pay for recall items is illegal and they should be prosecuted. IMHO Where can I go to have the recall items fixed without having to pay for them? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The back up camera started appearing upside down at times or black. Then it was constant upside down for a couple weeks so we were co sidering flupping tje camera but it switched to a normal view for about a week or 2 and now it is usually upside down. This can be a safety issue. It's hard to not look at a camera that you're used to using and it's right in front of you. I know other models were re alled so this should also be recalled. I called the dealer and they said they would fix it for around $900 so it's not fixed

The contact owns a 2015 Ford Escape. The contact stated while driving 40 MPH the vehicle started overheating with the "Vehicle Overheating - Pull Over" message displayed. The contact was able to pull over on the side of the road and turned off the vehicle. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but no assistance was provided. The contact was advised to contact the manufacturer for assistance. The manufacturer was contacted, and a case was filed and the contact was referred to the NHTSA Hotline. The failure mileage was 57,000.

Transmission has had issues since purchasing the vehicle 5 years ago. Upon acceleration, car jerks forward. Transmission recall for bushing came out in January 2023. In April, my car got stuck in reverse and would not change gears due to the recalled transmission part. In May, my transmission went bad while driving, and I could not change gears or accelerate speeds due to a faulty transmission. I believe that the recall is associated with my mechanical failure of my transmission.

The contact owns a 2015 Ford Escape. The contact stated that while in reverse, the rear-view camera failed to illuminate. The vehicle was taken to a dealer where it was diagnosed that the rear-view camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 64,000.

The contact owns a 2015 Ford Escape. The contact stated that while driving approximately 25 MPH, the vehicle lost motive power and failed to accelerate as needed. The contact stated that the “Service Transmission” warning light was illuminated. The vehicle was towed to the local mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 183,000.

The contact owns a 2015 Ford Escape. The contact stated while driving at various speeds, the message "Liftgate Ajar" was displayed while the liftgate was securely closed. Additionally, the contact stated that the failure had caused the interior lights and the marker lights to remain illuminated upon parking the vehicle. An unknown dealer was notified of the failure and informed the contact that the VIN was not under a recall related to the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 73,000.

Ford case number - [XXX] I was driving down the highway to attend my daughter's college graduation when I noticed that the vehicle wasn't moving when accelerating; it got worse as I again tried to accelerate and the engine was revving and RPM dial was increasing but car would not move. Then the car jumped and sputtered. As I was exiting the highway the Transmission Failure light came on. There was no warning to this event. Once I got the car off the highway and assessing the situation, we decided to try and start the car to see if it would drive and while the car did start, it would not move in drive or reverse. The car was towed to Columbia MO so I could attend the graduation and is being serviced by a transmission expert there. He confirmed that it needs to be rebuilt. This same repair shop has said they have serviced close to 60 Ford Escapes for transmission in the last 18 months. Another Ford dealer said its a known issue for these transmissions to fail. My car doesn't even have 100k miles on it. The danger and risk of this happening on an interstate is pretty obvious; the cars behind me had no idea my transmission was failing (heck, I didn't know it either) and that I was struggling to accelerate. We could have easily been hit by any car or semi that was travelling down that same highway - it was extremely scary. It is crazy to think of the number of Ford Escapes in the nation that are failing when a small town in Missouri has serviced 60 in less that two years! I hope that people are reporting this and that you have a way to investigate to determine the manufacturer liable for these very dangerous and expensive failures! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Coolant is leaking to a cylinder. They said is a know issue due to overheating in other vehicles with the same engine, but ford hasn't extended the recall to this model

Transmission failure. OBD reports gear 3 incorrect ratio. Research indicates this is a common and ongoing failure in the Ford Escape due to engineering and manufacturing by Ford.

The car was running just going down the road then all is a sudden it gave a jerk and the temp gage went up to hot and a warning came on saying to stop the vehicle, which I did and it started to cool down. Then I drove it a little further and it began to smoke and I got it it a place to park and we looked and the coolant was empty. So I had someone get me some coolant and filled up and I started the car and it began to smoke like a freight train, so I shut it off and called a tow truck to have it towed to the closest garage and they have inspected it and it has a crack in the long block. This has been a complaint by several ford owners and Ford does nothing to fix the issue or replace the motor. They supposed to be investigating but we was told there was nothing to be done by Ford and we have to pay $6200 for a used motor that will most likely fail as well. We just to get our car fixed and I believe Ford should pay for a new motor since this is a manufacturer defect. According to the mechanic and the reviews I have researched on this problem. Please help us. Thank you

vehicle "slips" with acceleration and antifreeze is leaking in engine block which is a documented recurrent issue with ecoboost engine. I am fearful for safety as noted fire hazard which has been stated in past and is documented as part of lawsuit for same engine in Canada/US. Additionally the noted loss of acceleration has me afraid to use on highway as can see this leading to accident (noted that other cars drive around vehicle when forced to use on side streets. I brought to ford dealership o/a March 2023 (Sedano Ford, La Mesa CA) and they quoted over 10k to fix the safety issue and stated Ford will not do anything to assist when I stated that thought should be fixed as safety issue and latent defect that known by manufacturer when under warranty and pretty sure before bought vehicle . As this is latent defect, belief is that ford should fix vehicle to ensure it is safe to operate and reliable as would not have bought vehicle if known of issues . Additionally called Ford customer service dept. to see if would assist with issue o/a Aug 2023 which informed that issue was not covered and no record of issue... PLEASE FIX MY VEHICLE TO ENSURE SAFE TRANSPORTATION The contact stated that antifreeze is leaking into cylinder 3 and after dealership checked the vehicle they confirmed that more than just spark plug needed to be replaced.

2015 Ford Escape, on several occasions after fueling, when pushing start, the car cranks but no start and shuts off. It took several attempts, with revving it up and, sputtering and shutting off before it cranked. No check engine indicator illuminated. There have been instances where the car parked in driveway and the same occurrence with it sputtering and shutting off. Currently at Ford dealership, diagnosed as canister purge valve. I contacted Ford reference recall, there are over a million recalls on Ford Focus for this same issue-canister purge valve, but none for Ford Escape.

Currently a Lemon Law Lawsuit is going on out west in reference to the Ecoboost failure which my vehicle year is included in that. The risks include engine failure and risks of fire. Currently my vehicle is missing/over heating/white smoke pouring out of my exhaust/losing coolant. This has caused my vehicle to be a major safety hazard for my children and myself. Ford has been called but was told nothing can be done since no recall has been put into effect.

The contact owns a 2015 Ford Escape. The contact stated when the vehicle was shifted into reverse(R), the back over prevention camera screen was blue. Occasionally, the “Camera not Available” message was displayed. The contact stated that the failure was intermittent but had become a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.

Complete Transmission Failure. Always serviced at 30,000 miles and regular maintenance done on vehicle. This occurred without warning and according to the Transmission Shop and looking at the internet, this is a common problem with Ford Escapes after 100,000 miles. Ford needs to pay for these repairs. $5000 for mine

The contact owns a 2015 Ford Escape. The contact stated that after driving for approximately 20 minutes, the vehicle was parked the key was removed from the ignition, but it sounded as if the engine was still running. The contact depressed the accelerator pedal, and the engine started revving. Additionally, the contact stated that the vehicle was unable to be turned off for 10-minutes. The vehicle was able to be restarted but the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 102,500.

The contact owns a 2015 Ford Escape. The contact stated that the rear back up camera failed to operate as needed with a blank on the display screen. The vehicle was taken to the dealer where the contact was informed that the Accessory Protocol Interface Module (APIM) was defective and needed to be replaced. The contact was then notified of NHTSA Campaign Number: 15V406000 (Electrical System); however, the vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 72,000.

The contact owns a 2015 Ford Escape. The contact stated that while driving at 57 MPH, an abnormal sound was heard, and the vehicle failed to accelerate. The contact stated that that the transmission failed, and the service message was displayed. The contact stated that the vehicle was hauled to the residence while in neutral. The vehicle was then towed to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired with a refurbished transmission. The contact stated that the following day after picking up the vehicle, upon starting the vehicle, the steering assist fault message was displayed before the vehicle erroneously turned off. The vehicle was towed back to the dealer who stated that the steering assist needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown steering recall however, the VIN was not included. The manufacturer was notified of the failure however, the contact was unaware if a case was opened. The contact was transferred to the NHTSA Hotline. The approximate failure mileage was 106,000.

When stepping on the gas the SUV is hesitating to move forward, it is shifting very high and having a hard time shifting into gear. Transmission issues

Vehicle stalled while on the highway at 60+ MPH, no warning, almost no brakes, or steering, almost got into an accident, emergency pulled over on the side of the road, started back up, this issue has occurred two times in the last couple moths. Also after fueling, vehicle idles hard and stalls a couple times, starts back up and runs normal.

2015 FORD ESCAPE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 20V-22.