2016 Ford Escape Complaint Log

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly and only intermittently operated. The contact stated that the rearview camera image occasionally appeared while the vehicle was moving forward. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

Unknown

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera intermittently operated, and the message “Camera not Available” was displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 147,225.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image failed to function properly, and the image was intermittently displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 92,000.

Known coolant intrusion, blowing white smoke, blown head gasket

The contact owns a 2016 Ford Escape. The contact stated that while shifted into reverse(R), the rear-view camera became inoperable. The contact shifted from reverse(R) to park(P) several times; however, the back over prevention camera was inoperable. The contact received notification of NHTSA Campaign Number: 25V69500 (Back Over Prevention); and called the local dealer to schedule an appointment. The dealer advised the contact that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 54,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Rear main seal leak and transaxle leak. I see there was a recall in the 2000s but my 2016 is having the same issues. Would this issue still fall under the newer vehicle recall since it i the same problem?

My car moves when pushed or pulled and the vehicle is off and in park. Additionally, my car does not accelerate over 5 miles per hour and makes a whining noise when trying to drive

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rear-view camera became inoperable, and there was no image on the screen. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair. The contact was informed that the manufacturer only distributed parts for Mustang vehicles associated with the recall. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 250,000.

See attached document for complaint.

There is already a recall on the Ford Fusion for this very same issue, they have identical engines, fuel systems etc, but code is P1450 and at times, randomly the sound of a struggling fuel pump happens, and the solution is to have the Fuel Canister Purge valve replaced, this is a known and recalled issue on the Ford Fusion but apparently not on the 2016 Ford Escape SE that the majority of those vehicles do have both issues and failures with. Ford knows about this since they already have recalled the Ford Fusion for the very same thing happening. I have a "Forever Warranty" through Ford, which they explained 100% of all moving parts having to do with the Drive Train was covered, however they know about this issue, and yet no recall is happening I told them what the code is they still insist on charging $189 to tell me what my OBDII computer already has a few times at this point. Prestige Ford in Mt Dora, FL is the dealership that I will never deal with again for anything other than to maintain the warranty I was railroaded into that they don't seem to even want to honor making me pay out $189 for a known issue with the engines that are the same engines as in the Ford Fusion. The largest issue is the car can stall at any point in time causing a severely dangerous situation for anyone inside the vehicle when it stalls in middle of a intersection or turn. And of course I have learned it can cause the fuel tank to crack as well, and become deformed also causing a dangerous situation for whoever is operating the vehicle and other people on the road driving. My son is [XXX] and just learning to drive, it's the only car we have and we really have no other choice but to try to drive as safely as we can until a recall is also put out on the 2016 Ford Escape SE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the screen was blank. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available.

The contact owns a 2016 Ford Escape. The contact stated that while in a drive-through and attempting to shift into drive to move forward, the transmission remained in neutral, causing the vehicle to jerk. The contact was able to roll into a nearby parking space, and the vehicle came to a stop. There were no warning lights illuminated. The vehicle was towed to the dealer, who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact was informed that if the transmission was repaired, it would have a lifespan of 3 years. The manufacturer was informed of the failure. The manufacturer opened a case for the issue. The failure mileage was approximately 117,000.

Rear back up camera shows up distorted, upside down and sometimes not at all.

The contact owns a 2016 Ford Escape. The contact stated while attempting to reverse(R), the rearview camera became inoperable. There was no warning light illuminated. The contact also stated that the rearview camera image appeared upside down. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 131,500.

The end of February was driving and I noticed white smoke blowing from my exaust, then my car lost power.

I stopped at the end of my road and went to take a left and my car was in the road and didn’t want to go. Luckily I wasn’t hit and I got it out of the road. I believe it’s from the transmission.

Transmission suddenly stopped working. Vehicle would not move. Now it’s making a terrible squealing sound and will barely move

Recall issue: The vehicle failed and became disabled due to the shift cable bushing while in a parking lot on private property, with driver in the vehicle. The gear would not shift or go into park and continued to roll forward until either I hit the curb or applied the brake. Ford will not pay for the tow or diagnostic fee to have the problem diagnosed at another body shop (before I knew of the recall) Ford will not replace shift cable, only install protective cap. Recall issue: rearview camera displays distorted images, and does not always show rear view when backing up. It shows blank sometimes, and forward when reversing. Visibility unclear when backing. Ford will not replace as they say they do not have the parts to replace. This leaves the vehicle at high risk for safety issues.

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera failure was intermittent. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 26V011000 (Equipment); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 167,000.

Transmission failed. This is the third transmission in this car, which only has 130,000 miles and has been well-maintained. This transmission failure happened in a busy downtown area with evening traffic (lower visibility, lots of cars, lots of people, lots of angry and impatient drivers as car stopped working in busy area). I am lucky that I was not rear ended during the sudden failure.

Description of Incident: While operating the vehicle, the Check Engine Light (CEL) illuminated. I took the vehicle to an authorized dealership, where a diagnostic scan revealed fault code P0247. The dealership confirmed that the wastegate solenoid has failed. Safety Risk: The failure of the wastegate solenoid prevents the Engine Control Unit (ECU) from properly managing turbocharger boost levels. This results in "limp mode" or a significant reduction in acceleration and engine performance. Furthermore, improper boost regulation poses a long-term risk of catastrophic engine damage, which could lead to a stall or fire while the vehicle is in motion. Additional Information: DTC Code: P0247 (Turbocharger Wastegate Solenoid B) Symptoms: Check Engine Light, diminished throttle response. Repair Status: Confirmed by dealership diagnostic and completed.

Steering went out suddenly and i was unable to move my steering wheel in the middle of driving. I had no warning lights or other symptoms before losing steering.

I have replaced the transmission due to the toque converter acting up and then failing. I have replaced now 3 coolant parts as well due to leaking and constant overheating and have replaced the block once as well.

I bought a 2016 Ford Escape SE 2 Days ago and just found out it had no back Brake Pads of any measurable thickness, and the Front Brake Pads were nearly as thin. Does not meet Oregon Used Car Sales Laws. Can you help me ? Call the Dealer so they fix them ? Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Escape. The contact stated that while in reverse(R), the rearview camera was inoperable. The stated that the rearview camera displayed an intermittent and brief image. The contact received notification of NHTSA Campaign Number: Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair were not yet available. The dealer was contacted and confirmed that parts was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.

My 2016 Ford Escape 1.6L AWD had a total transmission failure rendering my car unmovable in the road while driving, putting both mine and other drivers safety at risk. The issue has been diagnosed and confirmed by a local shop. The transmission oil has been changed and vehicle serviced without any issues for the whole of the vehicles lifespan. Slow gear shifts and acceleration started only days prior to the total loss of the ability to accelerate or shift into any any gear including reverse.

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image fluctuated on and off, with the message “Rearview Camera Not Available” displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts to do the recall repair were not yet available. The dealer was contacted, but the vehicle was not diagnosed or repaired. The contact was referred to the NHTSA Hotline for assistance. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 76,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts to do the recall repair were not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the back-over prevention camera failed to display an image of the rear of the vehicle, creating a rear visibility hazard for the driver. Additionally, while driving forward, the rear-view camera erroneously activated and displayed the rear image on the screen. The vehicle was taken to the local dealer, who diagnosed that the back-over prevention camera was faulty and needed to be replaced. The vehicle was not repaired. The contact later received the recall notice related to the failure. The failure mileage was 39,000.

The contact owns a 2016 Ford Escape. The contact stated that while his wife was attempting to reverse into the garage, the vehicle failed to respond as intended while in reverse(R). The contact stated that upon test-driving the vehicle, the vehicle responded as needed. The contact stated that while driving at 50 MPH, the vehicle felt like the transmission had shifted to neutral, and the vehicle started losing power. The contact stated that the failure occurred several times while driving to an independent mechanic. The contact pulled over as needed. The contact was able to drive to Gateway Automotive Experts, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired due to the cost. The dealer and the manufacturer were notified of the failure, and the contact requested assistance in prorating the vehicle; however, the request was denied. The manufacturer referred the contact to the NHTSA Hotline for assistance. The contact stated that upon listing the vehicle for sale on Facebook Marketplace, the contact noticed that other Ford vehicles with the same transmission were listed with transmission failure. The contact stated that the mileage range of the Ford vehicles with defective transmissions was 75,000-125,000. The failure mileage was approximately 99,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the rearview camera was intermittently inoperable or displayed a distorted image while the vehicle was in reverse(R). The contact stated that the vehicle was taken to the dealer for the recall repair; however, while reversing after picking up the vehicle from the dealer, the failure recurred. The dealer was contacted and informed that the recall repair was not completed because the part to do the recall repair was not yet available; however, an unknown, unrelated recall repair was performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact stated that while in reverse(R), the rearview camera image was blank. Additionally, the rearview camera failed to alert the driver when an object or vehicle was nearby. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 96,000.

My 2016 Ford escape cannot accelerate even I pressed the pedal. It just has 74000 miles but showing transmission issues. It's so dangerous and threaten my life and others.

The Ford SYNC infotainment system failed and produced no audio and no hands-free phone functionality. This created a safety risk because the driver could not use hands-free calling and could not hear navigation prompts, warning chimes, or system alerts, increasing distraction while driving. A Ford dealer diagnosed internal failures in the APIM and Audio Control Module (ACM). The APIM was replaced and programmed, but audio did not return until the ACM was also replaced. The issue was repaired. This report is submitted to document a safety-related failure of the Ford SYNC system for review of potential defects affecting other vehicles.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair, and the vehicle was parked. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rearview camera displayed a distorted image. The failure mileage was not available.

Transmission failed at 83000 miles with no warning or prior issues. I was driving home from work and the vehicle completely stalled out in traffic. Had it towed to a shop and was quoted nearly the cost that the vehicle is worth to have the transmission replaced.

Complete loss of power and the transmission just going out, there was no warning or indication that something was wrong with the transmission prior to it going out on the highway. Car has 120K miles on it. It was diagnosed as needing a new transmission, and cooler. The pump may have needed to be replaced as well. But the transmission was pushing fluid out into the engine. If the car was fixed, I would likely need a new engine as well. This was a platinum edition 2016 Ford Escape.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black image while reversing. The message "Camera Unavailable" was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

The contact owns a 2016 Ford Escape. The contact stated that upon opening the liftgate, the liftgate started closing unintendedly and struck the contact on the head. There was no injury sustained. The dealer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a blank screen. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Protection); however, the part to do the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

Water leaking into cylinder number 3, causing misfires and loss of coolant/ overheating

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The fuel injector and the one of the cylinders has gone bad and has been available for inspection. My safety has been put to rest due to engine overheating. The vehicle has not been inspected by the manufacturer police or any insurance representative. The check engine light did appear on November 1, 2025. The car started overheating on November 4, 2025. According to other owners that I have spoken to, this is a constant problem with this make and model. I believe it is a manufacturer defect since so many other owners are experiencing the same issue.

My car set a code , and the engine misfired. I took all the necessary steps, but the code reappeared. I have Car Shield, and they are saying its cracked block but refuse to replace the head gasket. My mechanic believes it's the head gasket, so a cracked block seems common in these cars, as does a bad head gasket. What should I do, and whom should I contact to fight Car Shield and Ford?

Transmission failed at 62,000 miles with no prior issues or indication to this matter.