2017 Ford Escape Complaint Log

Was driving home from work in the highway when all of a sudden my check engine not only comes on but is blinking meaning immediate issue and pull over. I went from 65MPH to all of sudden misfiring and having minimal acceleration power and having to pull over as safely as possible without hurting anyone. Once pulled over and now on the side of a busy highway during rush hour, my engine continue to vibrate and rumble before turning the car off. Got towed to the nearest mechanic who checked the engine light codes which were P300, P301, and P303, all of which are cylinder warning codes. After diagnosing and taking a deeper look he said my best bet was to find a new engine for replacement. He mentioned that the 1.5 Ecoboost Engine have a known problem of coolant leaking into the engine causing erosion and other problems beyond simple repair. After searching online I am definitely not the only that has had this happen. This has now been known by Ford with no plans of recall or fixing.

What component or system failed or malfunctioned, and is it available for inspection upon request? - The engine's coolant is leaking into the second cylinder, causing unsteady performance and leading to engine failure. How was your safety or the safety of others put at risk? - In the short term, unpredictable engine performance creates inconsistencies in the how the vehicle is expected to perform; as coolant contaminates the transmission fluid, erratic shifting will make routine maneuvers like accelerating to merge or pass another vehicle unsafe to the driver and those around. This will also lead to an eventual breakdown moment, likely catching the driver and those near to adapt to a sudden dangerous and unexpected action. Has the problem been reproduced or confirmed by a dealer or independent service center? - When the vehicle first displayed signs a problem (a rumbling of the engine on start, followed by the check engine light coming on,) the vehicle was taken to the local make dealership. Their service team diagnosed the issue as coolant leakage present in the second cylinder and prescribed an engine replacement to resolve the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - At this time the vehicle has only been inspected by the service team of the manufacturer dealership. We are no longer driving the vehicle for fears of safety concerns and further damage that could be done. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - The first indication of a problem occurred when the vehicle was started and there was approximately 20-30 seconds of a shaking rumble coming from the engine that could be felt from the driver's seat. While there was no engine light at that time, on the next start the light was on.

We own and have owned a 2017 Ford Escape Eco-drive for over 5 years. We have just learned from two different local mechanic shops that coolant is leaking into cylinder #2 and presenting a check engine light error code (P0302). This is caused by some sort of internal engine crack. We have been told that this will roughly cost us $6,000.00 for a new engine, and that's on the low end. I have also learned that there is a class action lawsuit related to this issue. So, there's obviously a preexisting problem and ongoing resolved issue with his vehicle which needs to be addressed. Please HELP forward and handle this complaint with high attention and resolve.

The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle hesitated, stalled, and was shaking and vibrating abnormally. The contact pulled over to the right side of the road and waited for towing assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with a misfire and coolant intrusion in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to Customer Satisfaction Program: 19B37 (Engine - Powertrain Control Module Reprogramming); however, the VIN was not included in the Customer Satisfaction Program. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 83,000.

The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was able to restart, but the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that there was coolant intrusion into several cylinders, resulting in the engine being damaged. The contact was advised to discontinue driving the vehicle until the vehicle was repaired. The vehicle was not yet repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.

Escape 2.0 Liter check engine light turned on. Code was cylinder misfire. Diagnosis was no issues with spark plugs. However coolant was low after having been checked and topped off during an oil change 2 weeks prior. Technician performed leak test and identified coolant intrusion in number one cylinder (attached photo is diagnosis). Ford Technical Services Bulletin recommends replacing with new long block engine.

The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle shuddered and stalled. The check engine warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with coolant intrusion and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000.

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle hesitated to start as intended; however, the vehicle then functioned as needed after being started. The contact stated that the check engine warning light was illuminated. Upon further investigation, the vehicle was scanned and diagnosed with a misfire in cylinder #4, due to coolant intrusion. The vehicle was taken to a local dealer, where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

White smoke runs very rough, misfires constantly. Put over $600 new parts myself but cylinder 2 has the leak into it. It's only getting worse and worse.

I’m reporting a safety concern related to engine failure in my 2017 Ford Escape SE. My vehicle is showing signs of coolant intrusion, including white smoke from the exhaust, a sweet chemical smell, and rapid coolant loss with no external leaks. A diagnostic tool confirmed a possible blown head gasket. This exact model is already known for engine issues, and I confirmed that Customer Satisfaction Program 19B37 was completed in 2020 to prevent this—but the issue has returned. I drive this vehicle daily with my two young children, including a baby. If the engine were to overheat or fail suddenly while driving, it could put us in serious danger. There are also known risks of engine fires from this defect, which is terrifying for a parent. The dealership says they can’t help, and Ford cannot offer assistance. I am asking NHTSA to investigate this further, as it is clearly a recurring and unsafe condition affecting many 2017 Ford Escape owners.

Vehicle has a rough idle when started and then runs well. Had check engine light. Took it to Ford dealer for service and they say it has coolant intrusion in the number one cylinder. They want $7,500 for new motor. The vehicle has 84,000 miles out of warranty.

The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 40 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the cylinders and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 105,000.

Getting a misfire code P0302 due to a coolant leak. I know it's a coolant leak due low coolant in reservoir. The check engine light comes on and off intermittently and the exhaust blows white smoke at start up.

I am writing to report a serious and potentially dangerous issue with the transmission in my 2017 Ford Escape (6F35 model). On April 13, 2025, at approximately 83,800 miles, my vehicle began exhibiting alarming symptoms, including slipping, jerking, hesitation, and delayed acceleration. A dashboard message instructed me to “Service Transmission.” On Monday morning I immediately took the vehicle to my trusted mechanic, who identified the problem as a likely failure of the 6F35 transmission. Hoping it was a computer glitch, he reset the system and advised me to monitor it. The issue returned within 20 miles. When I brought the car back, he confirmed the failure and informed me this is a common and well-documented problem with this transmission model and vehicle year. I contacted the original dealership where I purchased the car and was told there were no recalls. I then contacted Ford directly. Despite this being a widely reported issue, Ford told me I had to take it to a dealership for official diagnosis. I did so—at an additional cost of $200—and the dealership confirmed exactly what my mechanic had already determined. They then quoted a repair cost of over $7,000, which is nearly the value of the vehicle itself. Further research confirmed that this is a known and widespread issue with the 6F35 transmission in the 2017 Ford Escape and prior models, yet Ford has failed to issue a recall or offer assistance. This transmission failure poses a significant safety risk, especially in high-speed or high-traffic situations, where sudden loss of acceleration could lead to accidents. I am urging you to investigate this matter for potential safety defects and to consider a formal recall. Consumers should not be left to bear the financial and safety burden of a manufacturing defect that Ford has failed to address.

Recently I was driving my car and it gave me an overheating warning I got out of the car to check and I noticed coolant disappearing and when I checked the oil it was a milky substance which indicates a blown head gasket due to the way they designed the short engine block. There have been many issues related to this and honestly it's poor design and it cost a lot of money to replace let alone the safety issues. This happened while I was driving with my kids.

The contact owns a 2017 Ford Escape. The contact stated the check engine warning light was illuminated. The vehicle was taken to the dealer who diagnosed that there was scoring in cylinders 1-4 due to coolant intrusion. The contact was informed that the head gasket was blown due to not being properly manufactured. The contact stated that there was a misfire in the engine. The contact was informed that the engine needed to be replaced. The contact was informed with NHTSA ID Number: 10169884 (Engine and Engine Cooling); which related to the vehicle failure; however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 102,000.

A very known issue of coolant intrusion to 2.0L ecoboost engine. Ford even admits they know and have redesigned replacement engines, but has consumers pay over 8K to put redesigned engine in! Absurd! Engine can lock/seize at anytime. Which can ultimately cause death by wreck if car quits unexpectedly on the road! My 2017 Ford Escape 2.0l ecoboost engine was confirmed today to have coolant intrusion. These cars keep being resold and becoming new owners headache while the dealer KNOWS! THIS SHOULD BE RECALLLED!! If Hyundai can stand by a faulty engine and fix their faulty engine, Ford should too!!

Coolant leak. Originally had my transmission rebuilt in January 2025. My coolant overflow was completely empty, and upon filling it to the max, the next day it was below the minimum line on the overflow. I filled my coolant overflow on 3/23/25, and now it's completely bone dry again.

The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump bearing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 35,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, there was a misfire coming from the engine with the check engine warning light illuminated. The vehicle was taken to an independent mechanic however, the vehicle was not diagnosed. The mechanic contacted a dealer for further assistance. The dealer confirmed that there was a known issue with the engine failure in similar vehicles. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 60,000.

The contact called on behalf of the owner of the 2017 Ford Escape. The contact stated while his mother-in-law was driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. Additionally, the contact stated that the message to “Pull over and turn off the vehicle” was displayed. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHSTA Hotline to report the failure. The failure mileage was approximately 90,826.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, there was an abnormal roaring sound coming from the vehicle. The vehicle was rough to start. The vehicle failed to start on the third attempt. The service engine soon warning light was flashing. The light became solid before the failure. The vehicle was towed to the local dealer, where it was diagnosed that there was coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.

The transmission went out and completely immobilized the car while driving. My wife was driving the car on a 45mph public road, approached a roundabout that had a single entry lane where she attempted to enter. After trying to safely enter the roundabout, then engine revved but the car did not move. If she let it sit, the transmission would eventually engage but surge into gear, and she was able to eventually operate the vehicle to get it to a safe spot until it could be towed. I requested a transmission drain and fill from the dealership at about 55,000 miles, but the service writer declined to have the service done because the service interval from ford is listed at 150,000 miles. The service writer told me the transmission fluid was in a sealed system and would not need to be replaced yet based on my usage for the car, which is largely city/suburban driving with longer trips mixed in where i was not towing.

Engine lost near complete power on highway witrhout warning, nearly causing multiple accidents.

I purchased this vehicle very recently, and it has only 46,620 miles on it. However, the engine completely failed. I had it inspected by a licensed mechanic, and the diagnosis showed serious internal engine failure, including no compression and a blown head gasket. The repair estimate is over $6,000. I contacted Ford Customer Service, but they said they cannot provide any help at this time. The dealership I bought it from also refused to take responsibility. This has caused me significant financial and emotional stress. I would like to formally report this issue, and ask NHTSA to investigate whether this is a common defect in 2017 Ford Escapes with EcoBoost engines.

The contact owns a 2017 Ford Escape. The contact stated that while driving 40 MPH, the brakes engaged unintendedly, and the vehicle came to an immediate stop. There was no warning light illuminated. The engine did not turn off, and the contact stated that there was no traffic nearby during the failure. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 123,601.

The contact owns a 2017 Ford Escape. The contact stated that upon attempting to accelerate from a stoplight, the transmission failed to shift into gear, and the contact was forced to pull over onto the side of the road. There were no warning lights illuminated; however, the message "Transmission Fault - Please see Service Center" was displayed. The vehicle was towed to a local independent mechanic to be diagnosed and the contact was informed that the transmission was faulty and needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 170,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 60 MPH and while depressing the accelerator pedal, the vehicle hesitated while responding. The powertrain malfunction warning light was illuminated. The contact pulled over to the right of the road and left the vehicle unoccupied for several days. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The manufacturer transferred the contact to NHTSA Hotline to report the failure. The approximate failure mileage was 140,000.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, there was white smoke coming from the exhaust pipes. The contact stated that after a visual inspection of the engine compartment, the contact became aware that the engine oil level was extremely low. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 78,000.

Check engine light came on and code said cylinders 1 and 2 were misfiring. Took it to dealership and were told coolant leaked/intrusion that has ruined the engine. Dealership stated that Ford is aware of the problem that is due to a design flaw but has yet to rectify the problem for customers. This is absolutely putting the safety of vehicle operators in danger as well as others on the road.

My engine was replaced 80,000 miles ago for a coolant intrusion. In April, I had a check engine light. Ended up being for a misfire. Using a borescope, we were able to confirm that there was coolant in cylinder 3, confirming another coolant intrusion.

Catastrophic engine failure; unless it could happen very quickly, the vehicle likely will not be available for inspection. As background, our family purchased this vehicle used from a MI dealer in July 2023. It was a trade-in by the previous owner, and the dealer did not disclose any known issues. This vehicle belongs to our daughter, who is a graduate student in upstate NY. After driving only ~6,000 miles, her safety was put at risk when she lost acceleration as gray smoke poured out of her tailpipe (had she been on a highway, both she and other drivers would have been at grave risk). She had the vehicle towed to a local service station and was told the engine needed to be replaced. After searching Google for problems with this vehicle's engine, a 1.5L Ecoboost, we discovered that not only is this a known issue (coolant intrusion) for which Ford did not issue a recall (instead, "Program #21N12 one-time repair for vehicles included in 19B37"), but there also is a class action lawsuit being litigated by Capstone Law APC. Given this, we towed the vehicle to the local Ford dealer, who also advised we need to replace the engine, we will receive no financial relief from Ford, and it will cost $12,000 for the replacement (we paid $16,000 for this vehicle less than two years ago). We have spoken to various individuals at the national Ford customer satisfaction organization, and they will not help us. So we now have an inoperable vehicle that my daughter can't afford to repair, and since we are not getting any financial relief from Ford, she is forced to buy a much older, high-mileage vehicle that may also put her safety at risk. The only indication of a problem was when the check engine light came on, but since the vehicle was driving fine, our daughter did not realize she should take it for service right way (this is her first vehicle, and she lives close to campus so drives only infrequently). She is unsure how long the light was on, but likely several weeks.

The windshield paint on both sides is chipping and may cause distraction or paint on windshield making it not possible to see. There was a recall for this---my VIN was not included on recall.

Check engine light came on for a fouled spark plug. When taken to repair shop, technician discovered that coolant was leaking into an engine cylinder. This is a known manufacturers defect that Ford Motor Company refuses to accept responsibility (see Ford Technical Service Bulletin 19-2208 - attached). Coolant is leaking at approx one gal per month. If not replaced, engine can overheat leading to further engine damage. Coolant in engine cylinder decreases driving performance with multiple misfires possibly leading to inability to avoid or causing an accident. White smoke from exhaust can hamper visualisation of following vehicles. Recall on all Ford models with Eco Boost engines is indicated with company paid repairs if coolant is leaking into engine.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was a coolant intrusion into the engine and the engine needed to be replaced. The contact researched and was made aware of an unknown Customer Satisfaction Program; however, the vehicle was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 131,919.

I am writing to formally file a complaint against the Ford Motor Company concerning a serious issue with our 2017 Ford Escape equipped with the EcoBoost engine. The engine suffered a catastrophic failure at approximately 120,000 miles with no previous warning. Upon inspection by a certified mechanic, it was determined that the failure stemmed from a known defect (coolant leaking into the cylinder) in the 1.5L/1.6L EcoBoost engine, which has been widely reported by other consumers experiencing similar issues. This failure resulted in an unexpected and significant financial burden, with repair/replacement costs estimated at approximately $14,000. I find it unacceptable that a relatively new vehicle with a supposedly reliable engine would experience such a severe issue that appears to be a systemic defect rather than a result of misuse or neglect. I contacted Ford Motor Company to report this issue and seek assistance or coverage for the repairs. Unfortunately, I received no resolution or offer of goodwill, despite this being a known and documented problem. There have been class-action lawsuits and technical service bulletins (TSBs) related to the EcoBoost engines, which further indicates that this is not an isolated case. I have attached a copy of the repair invoice from a local Ford dealership.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine needed to be replaced due to coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 64,700.

The contact owns a 2017 Ford Escape. The contact stated that upon taking the vehicle to a dealer for an oil change, the contact was informed that the coolant level was low and that there was a coolant leak somewhere in the engine. The contact was advised to monitor the coolant level because the contact was frequently adding coolant to the coolant reservoir. The contact stated that the failure persisted, and the check engine warning light became illuminated. The contact had taken the vehicle to a dealer who discovered coolant intrusion into the engine. The contact was informed that the engine long block needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 188,415.

It stopped at a red light with no warning. It would only drive 5 miles per hour. The temp gauge was topped out. Mechanic said that it was leaking fluid in the cylinder and cracked the head. Having to get a new engine. I’ve read that this is an ongoing problem with Ford. Should not have to pay to replace a defective engine

The contact's wife owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine long block resulting in engine failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 93,000.

The engine block has coolant leaking into cylinder 1. This is a known defect with the engine that ford acknowledges but refuses to fix. My car has less than 75,000 miles on it.

The contact owns a 2017 Ford Escape. The contact stated that while driving at 65-70 MPH, the vehicle unintendedly decelerated to 40 MPH and shuddered violently. The check engine warning light was illuminated. The contact was able to pull to the side of the road. The vehicle was towed to the contact's residence. The vehicle was diagnosed by an independent mechanic, who determined that there was a hole in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. No further information was available. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 76,000.

I have owned the car for 2 years. Routine maintenance performed. Around the end of March 2025, beginning of April 2025 the check engine sensor came on. I brought it to a shop, Pep Boys. They called within the hour to tell me the head gasket was shot due to coolant getting in the engine. I have about 80,000 miles on the car.

The contact owns a 2017 Ford Escape. The contact's daughter stated that while driving 40 MPH around a bend, the brakes failed to function as intended. The contact's daughter depressed the brake pedal, but the brake pedal seized. The contact's daughter had to depress the brake pedal with force. The vehicle came to a stop when the contact's daughter shifted the vehicle into park(P). The vehicle was towed to an independent mechanic, who diagnosed the vehicle with vacuum brake booster pump failure. The vehicle was repaired. The contact's daughter stated that when the mechanic took the vehicle for a test drive, the timing belt fractured. The vehicle was then diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was 126,000.

Low coolant levels, running in rough condition with P0300, P0302 codes stored in the PCM. Confirmed presence of coolant intrusion into cylinder bores.

A known issue with these ford escape, the torque converter and transmission system is failing. The torque converter started shedding metal flakes into the transmission and now making the transmission system not work properly.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 120,000.

Coolant intrusion, a defect where coolant leaks into the engine's cylinders, causing misfires and engine damage.

The engine has a coolant leak to the engine block. Faulty engine design.

January 2, 2025, I took my car to Huntley Ford for a Complete Multi Point Inspection and oil change. It passed on all accounts. One of the many items checked was the Transmission Fluid. It was marked Good. March 25, 2025 (3 months later) I took my car back to Huntley Ford for a vibration / noise. They informed me that the transmission is now shot and needs to be replaced. They said the transmission fluid is black and thick and filled with debris. The inspection report they gave me 3 months ago, said that the Transmission Fluid was Good. My transmission didn't go from Good to damaged beyond repair, in just 3 months. Huntley Ford is negligent, and they expect me to pay $7,000 to replace the transmission. In addition, when Huntley Ford replaced the engine just 8 months ago, they made no note of a failing transmission. It’s common practice to check the transmission during an engine replacement. The engine and the transmission work together to provide the power and control for driving.