2020 Ford Escape Complaint Log

Missing parts and bad connection of the catalyst

The contact owns a 2020 Ford Escape. The contact stated while exiting the front driver’s side door, the contact heard an abnormal sound coming from the door. Additionally, the window failed to roll down as needed. The vehicle was taken to an independent mechanic who stated that the door check arm was fractured. The vehicle was taken to the dealer and the contact was informed that the door needed to be repaired. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 38,000.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Vehicles driver door check arm failed and it appears to have detached. A loud popping sound can be heard. Occurred at 64,500 miles. No collision and no inappropriate use.

The driver side door pops and cracks when opened and is difficult to open and close now. I am concerned that I will not be able to open or close, and if I cannot close my door I cannot put the car into gear so I am concerned that there will be multiple different opportunities to leave me stranded. I have pictures of both driver side and passenger side doors showing that the weld on the driver side door are all broken off. I cannot afford to fix this problem myself and also it is nothing that I have done to this vehicle to cause this problem.

Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.

Shortly after purchasing my 2020 Ford Escape my driver side window stopped working. Soon after my door hinges began to fail. I took this to several dealerships who said that the hinge was sagging leading to the electric within my door to have weight on it. My car is available for inspection, I am concerned my door will stop opening or not close all the way at some point putting my safety at risk. Both independent dealerships that I took my car to said this was a common issue. No warning lamps or messages.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door was very difficult to open and close. Additionally, there was a loud clicking sound when opening and closing the door. Also, the front driver’s side window would not roll down and the door weld was fractured. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 60,000.

At about 30,000k miles, began to hear a creak/pop sound when opening and closing the front d/s door. This past weekend, at about 30,075 miles, there was a loud noise when opening and closing the door, and noted that 3 spot welds appear to have popped and pulled through the sheet metal. These held the safety 'check arm' in place inside the door. In researching the matter, I located that you already have this noted (SSM 50150) on vehicles with high usage profiles. I am a regular driver. This is NOT a fleet vehicle. I'm lucky in that the car is under warranty and will hopefully be repaired with zero costs, HOWEVER, this is nothing that any Ford Escape owner should have to deal with, at all, through the LIFE of the vehicle. Furthermore, the same spot welds and check arm apparatus appears to be used on the other car doors, so my guess is that this too can pose an issue. Ford should honor these repairs well beyond any bumper to bumper warranty period, as well as disclose IF the replacement door is using an improved weld or fastening system. ***!!! THIS IS A SAFETY ISSUE because without the arm check functioning properly the door can fly into passing or oncoming traffic unexpectedly, causing injury to the driver of the Escape and/or any oncoming vehicle that slams into said failing door assembly which could result in the loss of control of their vehicle!!! *** My car is in the shop now where I hope this will be part of a covered claim to document. Apparently, I may have to wait months for new front door assembly.

The contact owns a 2020 Ford Escape. The contact stated that upon starting the vehicle, the AWD module warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the AWD system and advised that the vehicle was stuck in 2WD. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Customer Satisfaction Program: 21B19 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 42,000.

Spot weld on door may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. Door pops and cracks when it is opened or closed due to welds failing. We took it to the ford dealer and they told us there is not a recall on it so we will have to pay for the repair and IF there is a recall on it they will pay us back for the repair cost. Will that be the dealer price or the price we had to pay at another garage? We have a repair scheduled at another garage. It will be $400. IF YOU DON'T OWN A FORD, DON'T BUY ONE. This model already has had 10 recalls! Ford don't build cars, they build junk! DOES ANYONE KNOW IF THERE IS A CLASS ACTION LAWSUIT YET?

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver’s side door, he heard a loud abnormal noise, and the front driver’s side door failed to close properly. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door check strap to be replaced. The vehicle was repaired but the front passenger’s side door check strap became faulty. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger’s side door check strap to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side window would not roll down and while exiting the front driver's side door the door would immediately close back. The contact indicated that the door had erroneously sprung back causing a contusion to the left leg upon contact. The same failure had occurred causing a contusion to the left arm of the son. No medical treatment was required. The cause of the failures were not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 45,000.

spot weld failure in doors arm. a loud popping noise when comes open or closed. sometimes doesn't want to close.

See attached document from complainant

Left front door spot welds have failed - known issue with these Escapes and no recall has been made. Ford’s solution is to replace the door and check arm assembly to the tune of way too much money. Door makes loud creaking sound when opening door.

3 door welds (cracked) on drivers door. making popping noise when opening door. i have confirmed with auto body shop and car dealership, where car was purchased. 2020 ford escape, passed warranty . concerned that door may not close, or open. have heard the popping noise for months, just thought is was dirt in the hinges, but had it checked out at the auto body shop. body shop estimate is $2300

On May 30th my driver's side door hinge broke and arm fell inside the door, my Ford dealership ordered new door, due to not being able to make repairs, still waiting on 1st door, then on June 27th the passenger front door did the same exact thing, only this time door would not close, had to go to dealership while my wife had to hold door because it was open, we are both elderly and this is dangerous . I contacted Ford relations and because I am barely over the 36,000 miles they said they cannot repair either of the doors..please help..there needs to be a recall under this. I see alot of people filing complaints. Look under SSM50150, THIS IS AN ONGOING, very dangerous problem. Ford needs to be responsible!! It is a flaw in manufacturing , how this happened to both doors within a month of each other..please help.

Door welds have broken and door arm is not attached to door any longer. Door has been inspected by Ford and are unwilling to fix due to it being weeks out of warranty.

AWD Module Failure and needs to be replaced. Service lights came on, and awd was disabled, pre-collision was disabled, and hill-start assist was not available. I looked this up, and al ot of people have had the same problem. The vehicle was just outside the warranty (37,688) and cost over $1100 to repair. AWD should be considered to be in the Powertrain warranty that is still active.

I just took my 2020 Ford Escape (bought new) into Maryland State Emissions for testing, they informed me that many Ford models do not connect with the computer at MD State Emissions. When I took the car back to Ford for a software up grade they said they could not sell a car without passing emission for MD State. However they would perform the upgrade and charge me. So why did you give them permission to sell a car that can not pass the emissions test? If you search on-line you will see many people have this exact problem. This should be under a warranty recall, at no charge!! They also told me that the car was out of warranty, of course it is how can I know the car emissions won't connect to MD State computer if it takes over 2 years for MD State to require your first test!

The door welds came apart with a loud pop. The door would not open or close properly. There was no warning prior to the failure. Ford inspected door and gave an estimate of $1900 to paint and replace the door. Independent body shop inspected and welded new check arm for $700.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side hinge was fractured. The contact stated that there were three holes in the front driver’s side door. Additionally, the contact stated that he heard an abnormal sound when the door weld fractured. The vehicle was taken to the dealer where it was diagnosed that the hinge had fractured from the spot weld and needed to be replaced. The vehicle had not yet been repaired. The contact then stated that he was informed by the dealer that the VIN was included in an unknown recall. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 29,000.

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver’s side door, the contact heard an abnormal sound coming from the door and the door was difficult to open. The dealer was contacted and stated that the vehicle needed to be inspected and referred the contact to a local independent mechanic. The vehicle was taken to the independent mechanic and the contact was informed that the check strap on the front driver’s side door had separated from the frame of the vehicle. The contact was informed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 57,200.

My 2020 Ford Escape has the reported problem with the door making a popping noise due to a problem with the spot welds on the inside. I have not had an issue with the door coming open on its own and did not know that was a possibility until I read about it in the news today however my vehicle does have the same symptoms as are reported. I was in the process of taking the vehicle in for the other safety recalls on it but had to delay that work due to the door issue.

At 75,000 miles the door spot weld on the check arm bracket failed. The window also will not go down. We now have 85,000 miles and the passenger door spot welds failed.

The turbo started leaking coolant internally making a few components fail in the motor. It has a really strong smell of burnt coolant. It started leaking about one year and half ago according to the service manger it was leaking before replacing the turbo and there was a failure to inform me about that issue. Due to this leak motor has to be replaced. Prior to the repair a warning lamp or any other notification appeared.

Drivers door started making grinding noise when opening and shutting. Found all six spot welds broke. Car has less than 29000 miles on it and just out of warranty. Dealer said Ford wants the door replaced. Cost me 1,880.00 dollars to replace. Highway robbery!. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2020 Ford Escape. The contact stated that there were three holes in the front driver’s side door. The contact stated that while opening and closing the front driver’s side door, she heard abnormal clunking and popping sound. The contact stated that her son used WD-40 to lubricate the hinge and noticed that the hinge was fractured. Additionally, the contact stated that the driver’s side window failed to roll down completely and the front driver’s side door failed to open or close properly. No warning lights were illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 50,000.

Drivers door began making a clunking/popping/scratching noise when opening without incident or cause. Window will only roll down approximately 4 inches. No warning lamps or messages present. The noise and the metal on metal feeling when opening or closing is getting worse and the door is getting harder to close. I am worried it may fall off at anytime, or if it is repaired that it will be replaced with the same defective materials and will happen again at anytime. It may be inspected on request.

My driver side door starting making cracking sounds when opening and closing then would not close. Got the door to close finally and took to Ford. They said it was something to do with the welds on the door. They originally told me that I would have to pay to have it fixed. Because I purchased the extended warranty I was told it would be covered under that. They told me I would need a new door and that they were on backorder. 9 months later and multiple unreturned calls and I find out they never ordered my door. My door swings open as soon as it unlatches and window doesn't go down.

Screen goes out periodically, not able to use backup camera, or radio, or anything.

2020 Ford Escape Titanium Multiple error messages shown; forced into front wheel drive. Took my car to the dealer and was told my car’s awd module needed to be replaced. I did get it replaced and paid out of pocket because it apparently is not covered under the powertrain warranty ($705.33).

The contact owns a 2020 Ford Escape. The contact stated that the driver's side door hinge welds were fractured. While opening and closing the door, there was an abnormal popping sound heard. Additionally, the window failed to roll down completely. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the door and hinges needed to be replaced. The mechanic informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was contacted and provided a case number. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 35,900.

Driver door spot welds where hinge attaches to the door has came loose and popping. It was interfering with the function of the window rolling up and down. We used screws to reattach because i was informed when I contacted dealer, they would not cover it because it was out of warranty. It doesnt interfere with the operation of the window now but it is still popping every time you open/close the door.

I was getting out of my car and when I opened my door it sounded like someone had hit my car. I checked to see if there was any damages and there was none. After further investigation I noticed that the spot welds on the driver side door of my 2020 Ford Escape came loose and the door was starting to move freely inside the door. This causes the door to not be able to open all the way. I took my vehicle to the dealership and they kept it for weeks before they told me that I had to have my door replaced and it was going to be $4000. I called Ford and they sent a representative to the dealership to look at it and they did agree to pay 40% of getting it fixed but I still don't have the $2000 to get something fixed that is clearly a manufacturer defect. I even have an extended warranty but this part was not covered. There were no warning lights, messages, or anything. This happened at 59,600 miles. I have attached pictures of the left and right door jams (spot welds) for comparison.

Driver door hinge arm started cracking and popping when opened fully. Automatic window will not roll down. Car was a lease still under 36000 miles when reported. Purchased vehicle with knowledge that other of the same make model and year were recalled.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver's side door was opened and made a clicking sound and failed to remain open, nor closed properly. The vehicle was taken to a dealer where it was diagnosed that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.

Door is making popping sound when open. Both driver side and passenger front doors. The driver side window won't roll down.

The contact owns a 2020 Ford Escape. The contact stated that the driver's side hinge had fractured. The contact stated that there were three holes in the door. While opening and closing the door, there was an abnormal popping sound heard. Additionally, the window failed to roll down completely. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the door and hinges needed to be replaced. The mechanic informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was contacted and provided a case number. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 42,000.

The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, the door latch made an abnormal screeching sound. The contact attempted to resolve the failure with WD40, but the screeching persisted. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment and advised that the entire door needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was 23,000.

The contact owns a 2020 Ford Escape. The contact stated while opening the driver's side door, he heard an abnormal popping sound. The contact stated that the popping sound was intermittent at first but had become a recurring failure. Additionally, the driver's side window failed to open and close normally. The contact observed four missing spot welds on the door hinge. The contact also stated that the passenger’s side door had started making the popping sound while opening the door. There were several spot welds missing. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced, but at the owner’s expense. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Action Number: PE23013 (Structure). The failure mileage was approximately 61,000.

Through normal use the drivers door spot welds have broken. Ford would cover $1500 of a $4000 fix. This is not my fault and I feel that they should cover the repair 100%

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Spot welds failed on left front door at door check arm mount. This allowed damage to the door and window mechanism and also prevented the door from closing. See SSM 50150.

Drivers rear door does open from inside

The welding spots on the fort broke off.

The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door failed to properly close with the door ajar image displayed on the instrument panel. The contact took the vehicle to a dealer and was informed that there were no recalls on the vehicle. The contact was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2020 Ford Escape. The contact stated that when she opened the driver’s side door, she heard an abnormal sound when the door welds suddenly cracked and failed without warning. The contact stated that the driver’s side door failed to latch closed securely. The vehicle was taken to the dealer where it was diagnosed that the driver’s side door spot welds had cracked at the check arm attachment points door assembly and needed to be replaced. The vehicle was not repaired. The contact stated that she was advised by the dealer to take the vehicle to another location. The vehicle was then taken to an independent mechanic where it was diagnosed that the spot welds had cracked and needed to be replaced. The vehicle received a temporary fix, but the vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 56,000.

AWD module needs to be replaced in my 2020 Ford Escape. Seen a bunch of other posts online with people having the same thing. Happened at 32K miles. Have a series of messages every time I start car relating to this issue: Service Advance Trac, AWD Fault Service Required, AWD Off, See Manual, Hill Start Assist Not Available, Pre-Collision Assist Not Available.