2019 Ford Expedition Driver Assist & ADAS Problems

The contact owns a 2019 Ford Expedition. The contact stated that while reversing, the rear-view camera image was distorted or blank, with the message "Camera Unavailable" displayed. The dealer was notified of the failure and informed the contact that the VIN was not under recall for the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 167,953.

Pre-Collision assist not available warning on dash with wrench. Car would not stop decelerating and braking when cars approached from the rear on interstate. Car was jerking. Was on the road for 150 miles when this occurred. After being parked overnight, has not happened again.

FYI re: Request #[XXX] Let me know if you have any info I sent this letter on November 20, 2022 and as of January 10, 2023 I have had no response from Ford Motors: [XXX] Office of the CEO Ford Motor Company 1 American Road Dearborn, Michigan 48126 Re: 2019 Ford Expedition ACC-Cruise Control Potential Safety Problem Mr. [XXX], I wanted to let you know of a bizarre recent ACC cruise control issue with my 2019 Expedition. It has ~30,000 miles on it and has performed very well without problem before and after this incident. Several weeks ago I was driving on an interstate highway in a construction zone with stop and go traffic, and had the ACC on. I slowed down behind a dull colored black Chevrolet pickup that had dark lens covers over the tail lights and a dark cover over the license plate to about 5 MPH. Suddenly the ACC had full acceleration then the auto safety braking slowed me abruptly, then the ACC hit full acceleration again and the auto brake engaged. I turned the ACC off, and then back on, and it did the exact acceleration and safety braking so I turned the ACC off. There was no accident or problem other than this acceleration/braking sequence. When I no longer was behind the pickup I tried and ACC and it has worked perfectly since then, as it had prior to this bizarre issue The ACC seemed to not see this pickup truck but the auto safety braking system did. The pickup was an unusual non factory appearing paint job, dark gray or black not just a primer, and the tail lights and license plates also had some darkening coating. It seemed to be Stealth to the ACC, but not to the braking system. Maybe referred to the Engineering Section of the ACC group to see if they have heard of this before or have any idea what occurred to help prevent any risks involving the Ford ACC system. Again there was no accident or collision, only the sudden acceleration/braking. This only occurred one time on this 2019 Expedition and never on our other Ford products. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2019 Ford Expedition. The contact stated while driving at various speeds, the vehicle intermittently came to an abrupt stop without any other objects or vehicles nearby. The emergency braking image followed by a warning chime would appear on the instrument panel during the failure. The contact had taken the vehicle to a dealer where he was informed that the failure could not be duplicated. An investigator was sent to inspect the vehicle and the brake module was replaced. Despite the repair, the failure persisted. The computer and battery were both replaced after the initial repair but failed to fix the vehicle. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 22,000.

2019 FORD EXPEDITION. CONSUMER WRITES IN REGARDS TO VEHICLES WITH LANE KEEPING SYSTEM FEATURE. *LD THE CONSUMER STATED THE VEHICLE NEEDS TO BE ADJUSTED, WHILE TOWING, DUE TO OUTSIDE INFLUENCES SUCH AS WIND, BUMPS, AND STEEP HILLS. *JS