1994 Ford Explorer Complaint Log

LIFTGATE WAS REPLACED PRIOR TO RECALL NOTICE, CONSUMER REQUESTED REFUND BUT ONLY RECIEVED PARTIAL REFUND AND WANTS THE REMAINING UNREFUNDED BALANCE. NLM

CONSUMERS TIRES WERE FOUND DEFECTIVE UNDER RECALL 00T005 AND WERE REPLACED, CONSUMER AWAITS REIMBURSEMENT ( FIRESTONE WILDERNESS AT P235/75R15 DOT#VDHL1PY1888). NLM

VEHICLE ROLLED DUE TO FAULTY TIRES, CONSUMER REQUESTS REIMBURSEMENT. *SLC

TIRES ARE NOT ON RECALL - HOWEVER CRACKS ARE FORMING ON THE SIDE OF ALL FOUR TIRES WHERE THE TREAD MEETS THE TIRE - SPARE IS OF DIFFERENT BRAND. TAKEN TO FIRESTONE DEALER, THEY CLAIM THIS IS NORMAL - THEY WILL PRO-RATE THE TIRES ONLY - MENTIONED THAT I WAS CONCERNED ABOUT THEM BLOWING OUT - MECHANIC TOLD ME "THERE'S NOTHING ELSE I CAN DO FOR YOU THEN" WE ARE WORRIED -- CONSIDERING BUYING NEW TIRES ON OUR OWN ANYWAY BUT FEEL THE NEED TO REPORT THIS PROBLEM. NOT OUT FOR MONEY -- ONLY CONCERN IS SAFETY FOR MY FAMILY AND A BIT ANGRY AT THE FIRESTONE METHOD OF HANDLING ALL OF THIS. PLEASE ADD THIS TO YOUR COMPLAINT LIST AGAINST THESE TIRES AND HELP GET THEM OFF THE ROAD! NOTE: THESE TIRES ARE APPROXIMATELY TWO YEARS OLD. (DOT NUMBER: W2HL TIRESIZE: P235/75R14)

FIRESTONE ATX TIRES (P235 75 R15) EXPERIENCED CUPPING, FIRESTONE TOLD CONSUMER THE TIRES WERE FAILING DUE TO IMPROPER MAINTENANCE, CONSUMER REPLACED ALL THE TIRES WITH A DIFFERENT BRAND OF TIRE AND HAS HAD NO PROBLEMS SINCE. *SLC

TWICE WITHIN THE LAST YEAR, WHEN ENGAGING PARKNG BRAKE, PEDAL WENT ALL THE WAY TO FLOOR. AFTER RELEASING AND REAPPLYING THE BRAKE, IT ENGAGED. THIS WAS BROUGHT TO THE DEALERSHIP ATTENTION. OWNER WAS TOLD THAT NO CURRENT RECALL EXISTED ON THE PROBLEM. *AK THE CONSUMER WANTS TO KNOW IF NHTSA'S RECALL INCLUDES THIS VEHICLE. *YH

WAS DRIVING 45MPH & RIGHT FRONT TIRE BLEWOUT AND BECAME SHREDDED. STOPPED VEHICLE & NOTICED NO TREAD LEFT ON TIRE. PUT SPARE ON & THEN TOOK TIRE TO TIRE SHOP, WHERE IT WAS REPLACED. FIRESTONE, ATX RADIAL, P235/75R15 WITH 20,000 MILES.*AK

WHEN BRAKES ARE FIRST USED IN THE MORNING THE BRAKES DONT APPLY EVEN CAUSING THE VEHICLE TO SWAY FROM SIDE TO SIDE ALSO NOTICE A CLUNKING NOISE FROM BRAKES IN THE MORNING

CONSUMER HAD FOUR FIRESTONE TIRES REPLACED PRIOR TO RECALL NOTICE BECAUSE A TREAD IN THE CENTER OF THE TIRE WAS BROKEN OPEN CAUSING A FLAT TIRE. NLM

THE STEEL BELTS WERE STICKING OUT OF THE TIRES PRIOR TO RECALL NOTICE 00T-005, CONSUMER REQUESTED REIMBURSEMENT BUT WAS TOLD HE COULD NOT GET HIS MONEY BACK BECAUSE THE VEHICLE WAS NOT TAKEN TO A FIRESTONE DEALER. NLM

CONSUMER WAS INVOLVED IN A 55 MPH FRONTAL COLLISION IN WHICH DRIVER'S AND PASSENGER'S AIR BAGS DID NOT DEPLOY. PLEASE GIVE ANY FURTHER DETAILS.*AK

VEHICLE ENGAGED INTO FOUR WHEEL DRIVE MODE. BECAUSE VEHICLE WAS DRIVING IN FOUR WHEEL DRIVE MODE FRONT END NEEDED TO BE REPLACED BY THE DEALER. ALSO, FRONT DISC PADS AND CALIPERS NEEDED TO BE REPLACED AGAIN BECAUSE VEHICLE CONTIUED TO ENGAGE IN THE FOUR WHEEL DRIVE MODE.*AK

FIRESTONE TIRE EXPERIENCED TREAD SEPARATION BEFORE RECALL 00T005, CONSUMER WANTS REIMBURSEMENT. *SLC

FIRESTONE TIRES CAUSED VEHICLE TO SHIMMY, VIBRATE, PULL TO THE RIGHT, DRIFT, AND FLOAT, CONSUMER REQUESTS REIMBURSEMENT. *SLC

WHILE DRIVING ALONG AT ANY SPEED VEHICLE STALLS OUT. THIS HAS BEEN AN ONGOING PROBLEM FOR THE LAST 3 MONTHS. DEALERSHIP WAS NOT ABLE TO FIND OUT WHAT WAS CAUSING THIS PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

CONSUMER PUT THE VEHICLE IN REVERSE AND EXPERIENCED SUDDEN ACCELERATION, CAUSING THE VEHICLE TO STOP AFTER HITTING A LARGE DEVICE. *SLC

FIRESTONE ATX TIRES FAILED (ATX 235-75R15). NLM

NEED TO KNOW OF REIMBURSEMENT OF FAULTY TIRES ? I BOUGHT KELLYS AFTER THE RECALL ?

CONSUMER HAS HAD TO REPLACE TWO SET OF FIRESTONE WILDERNESS AT TIRES ON VEHICLE. NLM

VEHICLE WAS PURCHASED WITH FIRESTONE TIRES, WHILE DRIVING THE TIRE BLEWOUT AND COMPLETELY SHREDDED, AFTER THE TIRE WAS REPLACED THE VEHICLE BEGAN TO EXPERIENCE VIBRATION IN THE FRONT END AND DISCOVERED THAT ONE OF THE TIRES HAD A BUBBLE IN IT, CONSUMER REPLACED ALL THREE TIRES, CONSUMER REQUEST REIMBURSEMENT. NLM

THE FAULTY FIRESTONE TIRES CAUSED NOISE WHILE DRIVING, CONSUMER REPLACED THE TIRES WITH A DIFFERENT BRAND AND THE NOISE CEASED, CONSUMER REQUEST REIMBURSEMENT. NLM

CONSUMER HAD FIRESTONE ATX TIRES ON THE VEHICLE THAT VIBRATED, LEAKED, AND EXPERIENCED TREAD SEPARATION, THE DEALER REPLACED THE TIRES WITH WILDERNESS TIRES, THE NEW TIRES STILL EXPERIENCED SPLITTING IN THE TREAD, VIBRATION, AND SHAKING EVEN WITH TIRE ROTATIONS, THE CONSUMER HAS NOW RECEIVED RECALL LETTER 00T005 AND DECIDED TO REPLACE THE TIRES DUE TO THE LONG WAITING PERIOD AND IS REQUESTING REIMBURSEMENT FOR THE REPLACEMENT TIRES. *SLC

CONSUMER REPLACED THE FIRESTONE ATX TIRES ON THE VEHICLE AFTER A TIRE EXPERIENCED A BLOWOUT IN 1996, CONSUMER IS REQUESTING REIMBURSEMENT. *SLC

FIRESTONE WILDERNESS AT TIRES P235/75R15 DOT HYHL2PY528 EXPERIENCED CRACKING FROM THE INSIDE AND OUT, CAUSING VEHICLE TO FAIL STATE INSPECTION, FIRESTONE REPLACED ALL 4 TIRES WITH CONSUMER PAYING FOR VALVE STEMS AND BALANCE OF TIRES, SPARE TIRE WAS REPLACED AT NO COST. *SLC

CONSUMER IS HAVING PROBLEMS GETTING REIMBURSEMENT FOR TWO DEFECTIVE FIRESTONE TIRES, MANUFACTURER STATED THAT THE ORIGINAL RECIEPT WAS NOT INCLUDED WHEN IT WAS. NLM

VIBRATION/PULSATION DURING BRAKING AS IF ROTORS WERE WARPED. (THIS IS NOT THE HIGHER FREQUENCY ABS EFFECT WHEN WHEELS ARE SLIPPING.)*AK

VIBRATION IN STEERING WHEEL AND FLOOR STARTING AT APPROX. 60 MPH THROUGH 70MPH. TIRE BALANCE AND NEW TIRES DID NOT SOLVE.*AK

CONSUMER ONLY KEPT 3 OUT OF THE 5 FIRESTONE TIRES AFTER REPLACING THEM, THE TIRES THAT WERE REPLACED WERE INCLUDED IN RECALL 00T005, THE CONSUMER IS REQUESTING REIMBURSEMENT FOR ALL 5 TIRES SINCE THE DEALER IS ONLY OFFERING REIMBURSEMENT FOR 3. *SLC

CONSUMER HAD FIRESTONE TIRES ON THE VEHICLE THAT EXPERIENCED UNUSUAL WEAR AND REPLACED THEM WITH ANOTHER BRAND, NOW THE CONSUMER RECEIVED THE RECALL REPLY CARD, BUT HAS NO WAY OF KNOWING IF THE REPLACED TIRES WERE PART OF THE RECALL. *SLC

WHEN A QUICK STOP IS NEEDED, MY VEHICLE ENDS UP SLIDING INSTEAD OF STOPPING. FEELS LIKE SOMETHING GETS CAUGHT AND PREVENTS THE BRAKES FROM WORKING, ESPECIALLY BAD ON WET ROADS OR WHEN DRIVING DOWN AN INCLINE.*AK

VEHICLE WILL STALL INTERMITTENTLY WIHTOUT WARNING , EVENTUALLY VEHICLE WILL RESTART. *AK

THE UPPER AND LOWER BALL JOINTS FAILED. *MJS

ONE TIRE EXPERIENCED TREAD SEPARATION, CONSUMER REPLACED ALL FOUR TIRES AND REQUESTED REIMBURSENT BUT WAS DENIED BECAUSE THE REPLACEMENT TIRES WERE PURCHASED FROM A COMPETITOR PRIOR TO AUGUST 9, 2000. NLM

THE VEHICLE STALLED INTERMITTENTLY REGARDLESS OF SPEED OR DRIVING, DEALER ISOLATED THE PROBLEM AND FOUND IT TO BE THE SECONDARY IGNITION SYSTEM. NLM

WENT TO USE TIRE JACK FOR THE FIRST TIME AND IT FAILED. MANUFACTURER REFUSED TO REPLACE.*AK

THE SPARE TIRE WHEEL RIM HAS A CENTER HOLE WHICH IS TOO SMALL TO FIT OVER THE FRONT AXLE HUB, CONSUMER EXPERIENCED A FLAT TIRE IN WHICH THE SPARE TIRE NEEDED TO BE USED, HOWEVER THE SPARE TIRE COULDN'T BE MOUNTED. *SLC

PREMATURE WEAR OF STRUT ARM BUSHINGS. DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. *AK

ABS VALVE IS DEFECTIVE. PLEASE PROVIDE FURTHER DETAILS. *AK

FIRESTONE TIRE BLEWOUT PRIOR TO RECALL NOTICE 00T-005, CONSUMER RETURNED TIRE RECALL NOTICE REPLY CARD BUT HAS NOT RECIEVED ANY INFORMATION OR REIMBURSEMENT. NLM

WHILE DRIVING SPARE TIRE CABLE BROKE, CAUSING TIRE TO FALL FROM VEHICLE. PLEASE GIVE ANY FURTHER DETAILS.*AK

WHILE DRIVING VEHICLE WILL NOT UPSHIFT, AND HAS PROBLEMS SHIFTING INTO DIFFERENT GEARS, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK

I MAILED IN MY REFUND FORM 9/15/00, 12/21/00 AND FAXED IT 2/1/01. I HAVE CALLED THE FIRESTONE REFUND CUSTOMER ASSISTANCE # 8 TIMES. THEY KEEP TELLING ME THAT IT TAKES A WHILE. THIS IS $500 OF MY MONEY WHICH THEY HAVE HAD FOR A LONG TIME. THE RECALL NOTICE SAID TO SUBMIT A COMPLAINT TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION IF THEY FAIL TO EFFECT A REMEDY WITHOUT CHARGE. *AK

WHILE DRIVING 65MPH HAD A BLOWOUT ON RIGHT FRONT TIRE. HAD HEARD A FLAPPING SOUND, AND THEN TIRE WENT FLAT. HAD PULLED OVER AND NOTICED TREAD HAD SEPARATED IN PIECES. REPLACED TIRE WITH ANOTHER. 1994, FORD, EXPLORER. HAD FILED A CLAIM FOR REIMBURSEMENT & HAVE NOT RECEIVED IT. *AK FIRESTONE ATX TIRE, P235/75R15. *SLC

BOLTS ARE SEPARATING FROM HINGE OF LIFTGATE WHICH HAS CAUSED PROBLEMS WITH DOOR PROPERLY OPENING AND CLOSING. *AK CONSUMER STATES THE HINGES ARE SEPARATING, BREAKING AWAY FROM THE BODY. *SLC

ENGINE STALLS WHILE DRIVING AND IT WOLUD START AGAIN AFTER WAITING FOR LIKE 4 MINUTES AND LATELY IT WOULD STALL 3 TIMES IN A ROW .*AK

HEAD GASKET FAILED. NLM

BRAKE PADS WEAR EXCESSIVELY DUE TO ROTORS. CALIPERS HAD PUSHED PISTONS AGAINST PADS. PISTONS HAD SHATTERED. *AK

THE VEHICLE HAS EXPERIENCED PROBLEMS WITH THE SUSPENSION SYSTEM IN THE RIGHT FRONT WHEEL AREA (IT APPEARS OTHER INFORMATION WAS SENT BY CONSUMER, HOWEVER IS NOT WITHIN THE DOCUMENTATION PROVIDED FOR ANALYST). *MJS

CONSUMER IS NOT SATISFIED WITH THE DENIAL FOR REIMBURSEMENT FROM FIRESTONE, CONSUMER STATES HE EXPERIENCED PROBLEMS WITH HIS RADIAL ATX TIRES AS EARLY AS 1994 BUT WAS DENIED BECAUSE HE TOOK CARE OF THE PROBLEM HIMSELF AFTER A FIRESTONE DEALER DID NOT WANT TO ASSIST, CONSUMER STATES HE FILED A CLAIM ON OCTOBER 11, 2000 BUT WAS NOT DENIED UNTIL APRIL 13, 2001 CONSUMER DOES NOT UNDERSTAND WHY IT TOOK SIX MONTHS TO DENY CLAIM.*JB

NOTICED THE PEDAL STICKING SEVERAL YEARS AGO, HOWEVER I THOUGHT IT WAS A PROBLEM UNIQUE TO MY CAR AND IT WASN'T SO BAD THAT I NEEDED TO SPEND A LARGE SUM OF MONEY TO FIX IT. HOWEVER, A CO-WORKER TOLD ME THAT HE HAD RECEIVED A RECALL NOTICE COVERING 97-98 EXPLORERS WITH THE SAME PROBLEM. AFTER CONTACTING THE FORD CUSTOMER RELATIONSHIP CENTER AND WAS BASICALLY TOLD NOTHING COULD BE DONE BECAUSE MY MODEL YEAR WASN'T LISTED IN THE RECALL. I FEEL THAT THIS PROBLEM ALSO AFFECTS MY MODEL YEAR AND THAT THE RECALL SHOULD BER EXTENDED TO COVER MY AUTO ALSO. *AK