2014 Ford Explorer Air Bags & Restraints Problems

The contact owns a 2014 Ford Explorer. The contact stated that after routine maintenance at a local independent mechanic, the second-row seat belt warning light illuminated. In addition, the contact attempted to buckle the rear second-row driver’s side passenger’s seat belt; however, the warning light remained illuminated. The vehicle was taken back to the same independent mechanic, where the vehicle was diagnosed and DTC: B141B-13; was retrieved. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Upon further investigation, the contact related the failure to the Customer Satisfaction Program: 21B11; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 124,000.

JUST LAST YEAR, I STARTED NOTICING THAT BOTH OF MY FRONT SEATBELTS ARE NOT FULLY RETRACTING WHEN I AM BUCKLED OR UNBUCKLED. WHEN I UNBUCKLE MY SEATBELT, I HAVE TO MANUALLY RETRACTED BACK TO ITS POSITION. ALSO, WHEN I HAVE BOTH SEATBELTS BUCKLED, I HAVE TO MANUALLY RETRACTED IN ORDER TO SECURE MYSELF AND MY PASSENGER. THIS HAS BECOME A SAFETY ISSUE FOR ME AND MY FAMILY AS THIS IS NOT SAFE ENOUGH INCASE OF AN ACCIDENT. ANOTHER ISSUE THAT I HAVE IN MY VEHICLE IS THE DRIVER AND PASSENGER DOOR PANEL COMING APART. THIS IS A SAFETY ISSUE FOR ME AS THIS IS CAUSING OBSTRUCTION OF THE RIGHT REAR VIEW MIRROR BY THE PASSENGER DOOR PANEL. ALSO, THE DRIVER DOOR PANEL HAS CAUSED SCRATCHES TO MY ARM WHILE DRIVING WHICH CAN CAUSE ME TO HAVE AN ACCIDENT DUE TO DISTRACTION.

The driver's side seat belt latch does not automatically latch when you put the seat belt into it. I have to press the release button to get it to latch. If I don't press the release button to latch it, the seat belt won't stay latched. The dealership said they can repair it for $700 but I don't feel that I should have to pay for a safety device that is supposed to work especially since it has not been modified or damaged in any way.

The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 35 MPH, the air bag warning light was blinking off and on. The contact had taken the vehicle to an independent mechanic and was informed that the vehicle needed to be taken to a dealer for assistance. The contact stated that the dealer diagnosed the vehicle and determined that the second-row seat belt harnesses had an electrical issue which was preventing the air bags from functioning as needed in the rear seat harnesses and the passenger and driver's frontal air bags. The dealer referenced Technical Service Bulletin Number: 16-0001 as a possible fix to repair the vehicle. The contact was provided an estimate for the repair but declined to pay for the repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 50,000.

My airbag light on it just turned on this morning then started flashing

I finally was able to get an appointment for my toe links. I also recall getting the run around on a seat belt notification for issues with the second row from the dealership when I originally called. Since the vehicle was going to be in the dealer I brought back up the seat belt notification. Both the dealership and Ford customer service claim there is no such recall or Customer Satisfaction Program. I cannot believe a critical safety product they have no record of or that such a safety program would expire. HELP!

The contact owned a 2014 Ford Explorer. The contact stated that while driving at 20 MPH, the driver of the vehicle ahead abruptly braked; as a result, the contact collided with the rear of the vehicle ahead. The air bags did deploy; however, the contact stated that the driver's side air bag failed to fully deploy, only inflating to the size of a volleyball, and the front passenger side air bag caused the glove box panel to detach and become a projectile that resulted in injury to the passenger. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact transported herself and her husband to an area hospital, where her husband was treated for various cuts and bruises to his legs. The manufacturer was not notified of the failure. The failure mileage was unknown.

Driver side seatbelt is malfunctioning and will not buckle properly unless you press the red release button to get it to buckle you in. If you don't press the red button the buckle will not engage and you will not be able to buckle up. The back passenger seat belt buckles were doing the same thing and we're unusable.

Both middle seat, air bag seat belts stopped working. The buckle will not click to lock on either seat belt. The dashboard shows an airbag light that just stays on. The car has not been hit or been in any accident at all. I understand there is a recall or soon to be a recall on other Ford Explorer 2014 vehicles, where the wiring is faulty for these air bag seat belts. The dealer said mine is not included. It is a safety failure.

Air bag light stay on

The contact owns a 2014 Ford Explorer. The contact stated while driving 5 MPH, the air bag warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the sensor located in the steering rack was inoperable and needed to be replaced. The vehicle was not repaired due to cost. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 126,000.

The contact owns a 2014 Ford Explorer. The contact stated that the second-row passenger’s side inflatable seat belt and air bag warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the wiring harness needed to be repositioned. The vehicle was repaired however, the failure recurred. The contact stated that the second-row driver’s and passenger’s side inflatable seat belt and air bag warning lights were illuminated. The vehicle was taken back to the dealer where it was diagnosed that the second-row seat belt connector failed and produced codes: B141B, B140D, B141C. The contact was informed that the second-row seat belt wiring harness needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21B11. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 157,000.

Airbag light came on, had tested by local mechanic, informed left rear airbag and to take to dealer, dealer charged $252 to disagnose air bag in left rear shoulder strap. Since already replaced wiring harnesses under TSB 16-0001 back on 11/1/7/16 thought best to clean contacts of harness connectors and apply dielectric grease for an extra 1/2 labor for an addtitional $99 bringing the total to over $350. Both dealer and Ford refused to cover this repair. I am very dissapointed.

The contact owns a 2014 Ford Explorer. The contact stated that on several occasions while driving at undisclosed speeds, the air bag warning light intermittently illuminated. Additionally, the contact stated that the vehicle was previously taken to the dealer for an undisclosed unrelated failure, and the contact was informed that the vehicle was included in Ford Customer Satisfaction Program: 21B11 and the contact was advised to call the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the Customer Satisfaction Program: 21B11 had expired and was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at 65 MPH, another vehicle driving at a high rate of speed abruptly merged into his lane and collided with the contact on the front passenger side of the vehicle, sending the vehicle careening to the shoulder of the roadway and coming to a complete stop after colliding with a guard rail. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard but later towed to a body shop for repair. The vehicle was not taken to the dealer or an independent mechanic for diagnosis. A police report was filed, and injuries were reported. All occupants were transported to an area hospital by EMS for treatment. The contact was treated for non-descript injuries to his back and neck; the front passenger was treated for non-descript injuries to his back and neck as well as nerve damage; and the rear passenger was treated for non-descript injuries to his head and neck. Both passengers later required extensive rehabilitation as a result of the injuries they sustained during the accident. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 160,000.

Air bag light is illuminated even after being cleared at the dealership. They claim its in the backseat only and that my airbag will still deploy, which to my knowledge is untrue. They refuse to help solve the issue afte purchasing from them only two weeks ago

I purchased the Explorer used in November 2022 and almost immediately began having problems with the Air Bag light coming on intermittently. I contacted the dealership and had it in for repairs multiple times but was told if the light isn't currently illuminated they could not determine the issue. Last time I took it to the dealership the light was on when I dropped it off but they said it was not on when they inspected the vehicle. I picked it up and on the way home the light came on and has now been on constantly for two weeks. I went back to the dealership but they are unable to look at it until next week. I've been told if I were to be in an accident my airbags would not deploy. After some research, I've found this to be an extremely common issue that affects the safety of numerous individuals driving this model vehicle.

I have several issues that I have had with the ford explore. This is my second ford explore. The passenger air was not assemble correctly and now is coming apart. The seat belt on the driver sit gets stuck. The car door panels have come undone which is not typical with any other vehicle expect explore. The brakes on the car are difficult to use to the suspension issue. When I have taken my car to the dealer they have not been helpful. They won’t provide a temporary vehicle while my car is getting fix and that not acceptable. I need someone to help me with these issues at no cost. This is my second explore and I love my car but I hate that it has issues that were not fix from the moment the car was sold.

The contact owns a 2014 Ford Explorer. The contact stated that while driving on several occasions at various speeds, the air bag warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the second-row seat belt inflator sensor needed to be cleaned. The vehicle was repaired but the failure reoccurred approximately one year later. The vehicle was then taken to an independent mechanic where a diagnostic test retrieved DTC: B141B-13. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.

Air bag light came on, when I took it in to get looked at they said the wiring harness is faulty and it has been reported by ford as a common issue on this vehicle. As of right now due to the faulty wiring harness rear air bags will not deploy in an accident. They will not cover the expenses of changing it and are charging $600 for the harness plus the labor.