2015 Ford Explorer Complaint Log

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera image failed to function properly, and intermittently, there was no image. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 105,000.

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the rearview camera image was blank. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 116,000.

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera intermittently operated and turned on and off. Occasionally, the screen was blank. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or replaced. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 132,000.

my B pillars started coming off on the highway going 60 mph. driver side was hanging by electrical piece for the keypad for door opening. my son looked and passenger side coming off as well. had to pull over and duct tape it on. already had A pillars replaced which left side was coming off, had to duct tape. for some reason their is a recall for this on 2016 and up but not 2015.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recalls repairs were not yet available. An unknown dealer was contacted, and the contact was informed that the parts were not yet available for the recall repairs. Additionally, the contact stated that the parts had been unavailable for more than a year. The manufacturer was contacted and confirmed that the parts were not yet available. The contact had not experienced a failure.

Insignias on motor vehicle labeled as "POLICE" facilitates false impersonation of a police officer and/ perception of false pretenses. Seller has actual knowledge and can be punished under color of law upon a purchase agreement.

My backup camera stoped working out of no where. They have a recall for it that was put out in october and it is now April. That is 6 months ago. I called ford for a update and they refuse to help me. They said they are only servicing mustangs right now. That’s ridiculous.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated while attempting to reverse(R), the rear-view camera became inoperable. The contact stated that the rear-view camera failed to function properly and intermittently operated as needed. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 24V031000 (Structure); however, parts for the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired, and the dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 120,000.

Since 2024 I have been trying to fix recall 24S02/ 24V031 - EXTERIOR A-PILLAR TRIM but the dealer always has the same answer. We don't have the parts available, we will call you, but they never call back and show no signs of progress. Explorer 2015 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact stated that there were exhaust fumes inside the vehicle while accelerating. There were no warning lights illuminated. Upon research, the contact associated the failure with NHTSA Action Number: EA17002 (Structure, Engine and Engine Cooling). The local dealer was contacted and informed that there was a fee for the repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Explorer. The contact stated that the A-pillar had detached. The camera image occasionally failed to display, or the screen was distorted or blank. The contact attempted to clean the screen, but the failure persisted. An unknown camera message was displayed. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that the parts to repair the vehicle were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 99,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where black tape was used to secure the A-pillar trims. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

ENGINE LIGHT ACTIVATION code: P0430 Catalyst system efficiency below threshold Bank 2

This weekend the seatbelt on the Driver seat gave out and now I am unable to buckle my seatbelt at all. I called Larry H Miller Ford in Lakewood CO and they informed me that a diagnostic for the seat belt is 230$ which is out of my budget. The women I spoke with then stated that just the other day she had an Explorer (same make and model as my vehicle) came in with the same issues and the repair was about 1,200$ which is definitely not in my budget. Not only is it illegal to drive without a seat belt in Colorado, it is extremely dangerous and posses an immediate risk to my safety. Like I stated I can’t afford Fords diagnostic however if I need to take it to insurance or police for inspection I will do that. There was no warning signals or indication this would happen. I would like further investigation if this has already happened to at least 2 of us in the Denver area there has to be more and this is extremely dangerous and up to Ford to fix the problem.

The specific component or system has not fully failed. However, my vehicle is currently experiencing an intermittent check engine light condition, turning off and on, which was diagnosed at a Retailer producing code P0018 then at the dealership and produced code P0017. The codes relate to the engine control module (ECM) detects that the camshaft on is out of sync with the crankshaft resulting in misaligned engine timing. I have requested that the dealership further review and escalate the diagnosis to determine whether the issue aligns with any known concerns, Technical Service Bulletins, or manufacturer-supported programs. The vehicle and any related components are available for inspection upon request. At this time, the vehicle experiences reduced engine performance, including stalling, and inability to accelerator as needed, which pose a safety risk while driving, particularly in traffic or at highway speeds. The vehicle has been inspected and confirmed by the dealership. I have also contacted the manufacturer, who advised me to work directly with the dealership to have the issue reviewed and potentially escalated. I have since requested that they further evaluate the condition and determine whether it corresponds to any known issues or manufacturer-supported repair programs. At this time, the vehicle has not been inspected by police, insurance representatives, or other third parties. This check engine light and fluctuating RPM directly impacting the vehicles acceleration was the primary indicator of the issue. The manufacturer previously issued two Customer Satisfaction Program notices to address this issue for other model year vehicles. I have attached both notices to this complaint. This demonstrates a manufacturer defect which is a safety hazard for drivers.

Power lift gate working sporadically

The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 70 MPH, the driver’s side A-pillar windshield trim began to detach from the vehicle. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while attempting to reverse, the rearview camera became inoperable, and the rearview image appeared blurry. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The approximate failure mileage was 81,000.

I was on the highway when the passenger side Exterior A-Pillar Applique Trim had detached from the SUV. There was a car behind me, not close at all, and the thing almost hit that car. No one got hurt but the driver and myself both were visibly upset. No police or emergency services were needed. As stated in my previous complaint, I have horrible anxiety issues. When that happened, I had an anxiety attack. I thought consumers were supposed to feel protected and safe in there vehicles. I am in the process of retaining legal counsel to address this safety defect and its impact that its had, twice now, on other drivers as well as myself. Kind regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact stated that the back over prevention camera was inoperable. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer informed the contact that parts were on back order. The manufacturer was contacted and opened a case. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that on several occasions, while starting the vehicle and while driving at an undisclosed speed, there was an abnormally loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the long block assembly had failed, and that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired by the dealer. The manufacturer was not made aware of the failure. The failure mileage was not available.

Both of the inflatable seat belts in the back seat fail to latch. Have been checked for debris.

I am filing an official safety complaint regarding my 2015 Ford Explorer Sport 3.5L due to a dangerous and sudden power-steering failure that occurred while I was driving with my children in the vehicle. There were no warning lights, alerts, or symptoms leading up to the failure. The power steering went out instantly and without any indication that something was wrong. The moment it failed, the steering wheel locked up and became extremely difficult to turn, nearly causing multiple accidents. I had children in the car at the time, and this situation created an immediate and severe safety hazard for everyone in my vehicle and on the road. After this happened, I contacted (by phone) Ford directly. Without any inspection, hesitation, or further explanation, I was immediately told that the vehicle “needs a new steering rack and pinion.” The quoted repair cost exceeds $3,000, on a vehicle I am still paying $500 a month for. I have since discovered that there are thousands of other Ford Explorer owners reporting the exact same issue, with the same model years, same sudden failure, and the same required repair. This is clearly not an isolated incident. This pattern strongly indicates a widespread manufacturing or component defect that poses a significant risk of injury or death. I am deeply concerned that Ford has not issued a formal recall for a problem that can cause an immediate loss of steering control at highway speeds and in everyday driving conditions. The number of publicly documented complaints online demonstrates that this is a systemic and dangerous failure that should not be ignored. I am requesting that NHTSA fully investigate this issue and require Ford Motor Company to issue a recall for the defective steering rack/power steering system in the 2015 Ford Explorer Sport 3.5L ecoboost w/o park assist, as well as any related model years or trims using the same components. Vehicle is available for inspection.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 55 MPH, the vehicle became difficult to maneuver. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the front ball joint and lower control arm needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 197,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal, roaring sound coming from the rear of the vehicle. There was no warning light illuminated. Upon inspection of the vehicle, the contact's husband discovered that the steel belts on the driver’s and passenger’s rear tires were prematurely worn. The contact then became aware of NHTSA Campaign Number: 21V537000 (Suspension); which the contact associated with the failure. An appointment was scheduled with a local dealer for the recall repair. Upon arriving for the appointment, the contact was informed that the vehicle was not covered under the recall. The manufacturer was notified of the issue, and the contact was informed that the recall repair was performed prior to and was a one-time repair. The contact provided an estimate for an out-of-pocket repair. The contact stated that the top of the driver’s and passenger’s side A-pillar trims were loose. The contact discovered NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was unavailable. The vehicle was not yet repaired. The failure mileage was approximately 127,000.

The backup camera is not working which is already a known defect. The sensors in the back of the vehicle also intermittently sound an alert when nothing is behind the vehicle.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear view camera displayed a distorted image and turned off. The contact received a recall notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the recall remedy parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

There is a recall out for Ford vehicles for the pillars outside of the windshield, mine flew off the windshield while driving in the interstate. I called ford trying to schedule an appointment because the same thing happened to my boyfriend’s grandma and she told me there was a recall. I was informed that my vin was not apart of the safety recall for whatever reason. The car is available for inspection upon request. I feel as if my car repair should be covered because it clearly is not a safe model of the 2015 ford explorer and the same thing is happening with other vehicles that are covered under the recall.

See attached document for complaint. I am writing in regard to an open recall on my Ford Explorer. In February 2024 I received a letter from Ford about a safety recall notice, 24S02/HNTSA, explaining that A-pillar applique trim clip attachment was improperly assembled. Then, another letter from Ford in October 2025, marked “Important Safety Recall”. The driver’s side A-pilar applique trim fell off while driving on interstate I-64 in Virginia. Fortunately, no accident resulted. I have been to my dealership in Williamsburg, Virginia several times for service for this problem and I am always told there are no parts available. Over time I have purchased 5 ford vehicles and always was satisfied with them. This brings me to ask when may I expect proper resolution for this problem?

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed fuel leaking from near the fuel tank. The contact was unsure which warning light was illuminated, but stated that a yellow warning light was illuminated, and there was a strong fuel odor coming from the vehicle. The vehicle was towed to an independent mechanic, where it was not diagnosed or repaired. The contact was informed that the vehicle was unsafe to drive and that the failure could potentially result in a fire. The vehicle was then towed to the residence, where the failure continued. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 152,000.

After dealer-performed repair to the ABS braking system, the vehicle was returned with a malfunctioning ABS control module and a loose brake line near the ABS unit. An independent licensed repair facility confirmed that the ABS control module was never programmed with required vehicle configuration data and would not accept programming attempts. The module is internally corrupted and requires replacement. The loose brake line was tightened by the independent shop. Multiple ABS and communication fault codes were present, and warning lights remained illuminated. The braking system was compromised and the vehicle was not safe to operate due to risk of brake failure and loss of ABS function. The condition was confirmed by an independent service center.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted and inverted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed the road's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated.  The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2015 Ford Explorer. The contact stated that upon taking the vehicle to an independent mechanic for an alignment, the contact was informed that the alignment could not be performed because the rear toe link was rusted and needed to be repaired. The contact stated that the recall repair for NHTSA Campaign Number: 21V537000 (Suspension) was previously performed on the vehicle; however, the failure occurred. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was approximately 130,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rearview camera image was blurry, nearly causing the vehicle to strike a bicyclist. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 49,000.

See attached document for complaint. I've got a 2015 Ford Explorer. A recall letter was sent to me over two years ago. The issue was the exterior a-pillar applique trim clip. I have been trying to get this taken care of over two years now. All the Ford Dealerships in my area tell me is we don't have the parts in. I'm a very patient person but this has become ridiculous. I would very must appreciate some help in getting this matter resolved.

On 11/7/2025, your team completed the Rear Suspension Toe Link Fracture recall repair. However, on 11/13/2025, while driving, I discovered that the rear passenger-side wheel was extremely loose and nearly detached. This was due to the lug nuts not being properly tightened after your service—a severe safety hazard that could have resulted in a catastrophic accident. Because of this negligence, I incurred significant additional expenses and inconvenience: Emergency service from an independent mechanic over the course of a week (11/13–11/17) to secure the wheel and address damage caused by the incident. Replacement of rear knuckle assemblies, hubs, and front struts because the hubs were seized and could not be removed without replacing the knuckles. On 11/29, at a second shop where I replaced two tires, I learned that the vehicle could not be properly aligned because the toe link installed during your recall repair is not adjustable. The mechanic noted that proper alignment requires either camber bolts or an adjustable toe link. As a result, the vehicle remains severely unbalanced and unsafe to drive. Both invoices and mechanic notes confirm the dangerous condition caused by improperly secured lug nuts and the inability to align the vehicle due to the toe link issue.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the A-pillar trim had detached from the vehicle. The vehicle was taken to the local dealer, who informed the contact that the parts were on back order until January 2026. The dealer confirmed that the trim seal was loose. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 222,610.

The contact owns a 2015 Ford Explorer. The contact stated that the windshield exterior A-pillar trims had become loosened. A mobile technician from the dealer applied tape to the trim pieces as a temporary repair at the residence. Additionally, the contact stated that while reversing, the rearview camera image was distorted, intermittent, or black. The message that the camera was inoperable and to contact the dealer was displayed. The contact had received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention), and related the failures to the recall; however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 150,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 75 MPH, the front passenger’s side A-pillar trim detached. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,200.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the headlights became inoperable. The contact stated that the fuses were in good condition. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The contact called the local dealer and was informed that a diagnostic test was needed; however, the vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 166,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blank image or was inoperable while reversing. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The odometer has been tampered with. Per the CARFAX the last reported odometer reading was at 218,737, and now it reads 160,000. We just bought the car today and are figuring this out afterwards. We have all the evidence. Please contact me as this has never happened to us and we do not know what to do.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 75 MPH, the front driver’s side A-pillar trims detached and blew off onto the road. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a blurry or inverted image, or the camera was inoperable. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 85,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the back-over prevention camera failed to display an image and instead showed a black screen. The contact had taken the vehicle to the dealer before receiving the recall notification and had the camera replaced. The dealer was contacted and confirmed that there were no parts for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000.