2015 Ford Explorer Complaint Log

The contact owns a 2015 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was not available. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving 65 MPH, the steering wheel seized, causing the vehicle to become difficult to maneuver. The message “Service Advance-trac” was displayed, and the traction control warning light was illuminated. The vehicle was driven to a dealer where it was diagnosed that the power steering rack and module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure was mileage was 63,450.

The contact’s brother owns a 2015 Ford Explorer. The contact stated while the vehicle was being driven by the owner, the brake pedal was depressed; however, the vehicle failed to stop. The parking brake was used to stop the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that an independent mechanic unofficially diagnosed the vehicle powertrain failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,400.

The contact owns a 2015 Ford Explorer. The contact stated while driving around a curb and while making a turn, the wheels locked up. The traction control warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the sensor needed to be cleaned. There was no failure with the wheels. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The approximate failure mileage was 150,000.

The contact owns a 2015 Ford Explorer. The contact stated that the exterior A-pillar trim was loose. The contact used tape to secure the trim piece. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The vehicle was taken to the local dealer, who confirmed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was called, but the phone call disconnected. The failure mileage was approximately 87,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's and passenger's side A-pillar trims detached and flew off the front windshield. The vehicle was taken to the dealer where the contact was informed that parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 138,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 60 MPH, there was an abnormal sound coming from the driver's side of the windshield. The contact stated that the A-pillar trim on the driver's side had detached and blown off the vehicle. The contact stated that the passenger’s side trim had also detached and blown off the vehicle. The failure mileage was unknown. VIN tool confirms parts not available.

I had just pulled out of my driveway when I heard a "clunk" and the power steering seized up. Dash lights indicated "Steering Asist Fault Service Required" and "Service Advance Trac". I had to drive around the block (pulling very hard on steering wheel) to get it back in my driveway. It was frightening not having full control of the car. There is a Recall for Ford Explorer Steering Issues (NHTSA CAMPAIGN NUMBER: 14V286000 and NHTSA CAMPAIGN# 21V537000) "Cross axis ball joint to seize" but my VIN is not in the recall but should be. This is a SERIOUS SAFETY ISSUE that needs to be addressed by Ford Manufacturing.

The contact owns a 2015 Ford Explorer. The contact stated while driving 55 MPH, the engine overheated with the check engine warning light illuminated. The vehicle was able to be restarted; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed with water pump failure. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 136,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-Pillar trim had started to detach. The contact stated while driving 80 MPH, the driver's side windshield exterior A-Pillar trim separated from the vehicle and flew off. Additionally, the contact stated that the passenger's side windshield exterior A-Pillar trim had started to detach. The vehicle was taken to the dealer, where it was inspected. The dealer informed the contact that the part to do the recall repair was not yet available. A second dealer, Allan Vigil Ford (678) 364-3673); was contacted and confirmed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Car kept overheating and I checked the antifreeze. Several times during the week it was empty. Took it to PepBoys and found out the water pump was faulty.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the power steering assist failed to operate as needed. Additionally, the "Steering Fault Assist" message was displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The vehicle was taken to an independent mechanic; however, the mechanic could not determine the cause of the failure. The contact continued driving the vehicle until the ABS and traction control warning lights were illuminated on the instrument panel. The steering wheel seized, and the vehicle was towed back to the independent mechanic. The contact was informed that the rack and pinion needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had fractured, and the driver's side windshield exterior A-pillar trim had partially detached. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended, and the turn signals were inoperable. The vehicle was taken to an independent mechanic; however, the failure could not be duplicated due to a signal stating dealer locked. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with steering column failure. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000.

The inflatable seat belts on the middle row of 2015 Explorer Sport have broken. The buckle component on the R passenger side completely locked into place with a child buckled into it, and the child had to squirm and be pulled out of the belt. It is locked into the buckle. The L driver side buckle is cracked apart and causing the same issue. I am unable to transport my family safely with the lack of the use of these 2 seat belts. I have taken this to a independent service center to be checked/fixed as Ford dealership couldn't service my vehicle for 6 wks from now, and independent service company has told me that the part is consistently an issue and is constantly on back order. I have been told there is no release date for when part will be available. I filed a complaint with Ford Customer service and was told there is nothing they can do to help. No warning, no alerts - this just happened on a hot day with kids in my car unable to get out of a seatbelt. I can NOT use a vehicle because of lack of seatbelts.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the RPM increased to 6,000 and the vehicle lost motive power. In addition, the check engine warning light was illuminated. The vehicle was taken to two independent mechanics where it was diagnosed with a failed leaking turbo charger. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,000.

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, while attempting to start the vehicle, the vehicle failed to start. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was driven to the dealer where it was diagnosed and determined that the body control module had failed and needed to be replaced. The vehicle was repaired, but the failure persisted. The contact stated that vehicle was currently being repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving 10 MPH, the driver' side windshield trim detached and flew off the vehicle. In addition, the contact stated that the passenger's side windshield trim had also detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The dealer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 95,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at 80 MPH, the driver’s side exterior A-pillar trim detached and separated from the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing 3 MPH, the steering wheel became difficult to turn. The power steering fault warning light was illuminated. The vehicle was towed to the independent mechanic to be diagnosed. The contact was informed that the power steering failure was caused by a rack and pinion failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact stated that the VIN was not included in NHTSA Campaign Number: 17V530000 (Steering). The manufacturer and dealer confirmed that the VIN was not included in the recall and referred the contact to NHTSA Hotline to report the failure. The failure mileage was 187,800.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65-70 MPH, the driver's side windshield exterior A-Pillar trim separated and flew off the vehicle. Additionally, the contact stated that the passenger's side windshield exterior A-Pillar trim was detaching. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000. VIN tool confirms parts not available.

On [XXX] while driving to work my car just shut off and the brakes locked up. This scenario happened again several other times even after being worked on at a Ford dealership. Please see attachment for specific dates & details. Fuel pump driver module was replaced first time then the fuel pump the last time. Explorer was inspected by the Sandy Sansing Ford Dealership in Daphne, Alabama. Only time warnings/codes appeared was when it shut off. I attached a screen shot of what the dash showed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

CAR SHUTTING OFF WHILE DRIVING. THEN GOT IT FIXED @FORD DEALER. DROVE FOR A WHILE THEN CUT OFF WHILE DRIVING AGAIN A FEW WEEKS LATER. BACK IN THE SHOP. SUPPOSEDLY FIXED THEN THE ISSUE WAS IT NOT STARTING AT ALL WHEN I GO TO GET IN THE CAR. THESE TYPES OF SITUATIONS HAPPENED 4 TIMES SINCE JULY AND THEY KEEP REPLACING PARTS BUT NOT RESOLVING THE ISSUE! I AM TIRED OF SPENDING MY MONEY FOR NO RESOLUTION. THEY ARE DOING NOTHING BUT TAKING MY MONEY AND CHANGING PARTS THAT WERE POTENTIALLY FINE! I AM A REPEAT FORD BUYER AND ONLY HAVE 107,235 MILES THIS SHOULD NOT BE HAPPENING. BUT THE SAFETY OF MYSELF AND MY FAMILY ARE MAKING ME RETHINK A 3RD PURCHASE EVER GOING FORWARD! THIS IS MY 2ND TIME FILING A REPORT I HAVE HEARD NOTHING ON THE PREVIOUS ONE FILED ON 11/22/24. THE 2015 EXPLORERS' NEED TO BE INC IN THE RECALL!

The contact owns a 2015 Ford Explorer. The contact stated that the trim on the passenger’s side A-pillar was cracked in the middle and was very loose. The contact stated that water entered the vehicle, raining and soaking the passenger’s side floor mat. The contact called several dealers and was informed that parts to repair the vehicle were not available. The contact attempted to stop the water by using silicon caulk on the trim; however the temporary fix still allowed water into the vehicle. The contact recently became aware that the driver's side trim was separating at the top of the trim, and water was entering on the driver's side. Additionally, the contact stated that the windshield gasket was crumbling along the top of the windshield. The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle under NHTSA Campaign Number: 24V031000 (Structure). The manufacturer was not informed of the failure. The failure mileage was approximately 136,000.

The contact owns a 2015 Ford Explorer. The contact stated that the driver’s and passenger’s side A-pillar trims were loose. The dealer had been contacted for over a year for parts availability and was informed that parts were not yet available to repair the vehicle. The manufacturer was contacted and informed the contact that parts were available, and the contact was referred to a dealer to schedule an appointment for the vehicle to be repaired under NHTSA Campaign Number: 24V031000 (Structure). The contact called the dealer again and was informed that parts were not yet available. The vehicle was not repaired. The failure mileage was approximately 119,000.

Exterior A-Pillar Molding

The contact owns a 2015 Ford Explorer. The contact stated that while driving at approximately 60 MPH, the A-pillar trim detached from the vehicle and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 118,000. VIN tool confirms parts not available.

This has happened multiple dates. I can't enter that on the next screen. Probably started 9+ months ago. My backup camera goes blank and then back on sporadically. Sometimes, when I put in reverse and sometimes when I'm in the middle of reversing. Sometimes for a couple of seconds (or more) and sometimes until I change gears and go back to reverse. I see there is a recall for some Ford explorer years and was wondering why the 2015 wasn't included. My issues sound similar to the recalled years. Putting in notice in case there are more 2015s like me experiencing likewise issues. Thank you for taking the time to review my issue. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 70 MPH, the driver’s side A-pillar trim detached. The contact stated that upon arriving to the residence, it was noticed that the A-pillar trim was missing. In addition, the contact heard air leaking in through the front driver’s side windshield. The vehicle was taken to the local dealer however, parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to turn left, and while driving over rough road surfaces, there was a sound like metal striking metal sound coming from the rear-end of the vehicle. The contact stated that while turning left caution was used because the vehicle was bouncing and was losing stability. The contact stated that the rear driver’s side wheel felt imbalanced with the rest of the wheels as if the tire pressure was low. The vehicle was taken to the dealer, Lofton Motorsports (4122 S Memorial Dr, Tulsa, OK 74145); who had diagnosed that the stabilizing axle link needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was returned to the dealer where the CV axle shaft was replaced; however, the failure persisted. The vehicle was then taken to another dealer, Bill Night Ford (9607 S Memorial Dr, Tulsa, OK 74133); who had diagnosed that the front suspension system and both control arms had failed and needed to be replaced. The vehicle was repaired; however, the failures persisted. The vehicle was taken to the dealer where it was determined that the rear subframe had failed. The dealer informed the contact that the failure was related to NHTSA Campaign Number: 16V245000 (Suspension); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 141,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving 60 MPH, the A-pillar trims detached and flew onto the road. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed that the A-pillar trims needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 80 MPH, the A-pillar trim on the passenger’s side of the windshield detached from the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 165,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (Suspension) and 24V031000 (Structure) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect (19V435000) and VIN tool confirms parts not available (24V031000).

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Champaign Number: 24V031000 (Structure). The contact stated that the driver’s and passenger’s side A-pilar trims were partially rotted. The vehicle was taken to a dealer where it was diagnosed and determined that that the exterior A-pillar trims needed to be replaced, but the parts were not currently available. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her husband was driving at an undisclosed speed, the exterior A pillar trim detached and flew off. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the rear-view camera display was black while in reverse(R). The contact stated that the message "Camera not Available" and "Contact Dealer” was displayed. The vehicle was taken to a dealer, where it was diagnosed, and determined that the rear-view camera needed to be replaced. The contact was then notified of the recall shortly after the failure. The dealer was contacted, but the contact was informed that parts were not yet available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.

Sudden Unintended Acceleration of the vehicle when slowing to park vehicle. This has happened on 2 occasions- both scenarios the same: slowing and turning left into a parking space, foot on the brake, almost to a complete stop and the vehicle suddenly accelerates out of control. the 1st time into a tree, the 2nd time into a parked/unoccupied vehicle. The brake was applied w/o response, the vehicle would not stop. I am certain my foot was not on the gas. Fortunate no one was injured.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 55-60 MPH, the “Service Track Error” message was displayed on the instrument panel. The contact continued to drive to the destination where the vehicle was parked for several hours. After restarting the vehicle, the “Service Track” and “Steering Loss - Stop Vehicle” messages were displayed. The vehicle was inoperable and towed to the residence. An independent mechanic arrived to the residence and inspected the vehicle, diagnosing that the steering motor and module had failed and needed to be replaced. The vehicle had not been repaired. The dealer was contacted, and it was confirmed that the VIN was not included in a recall relating to the failure. The manufacturer was not made aware of the failure. The failure mileage was 240,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-Pillar trim was detaching from the vehicle. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 80,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the top of the passenger’s side A-pillar trim had fractured, and the driver’s side A-pillar trim was frequently popping out of place while driving. The contact stated that the rear-view camera intermittently displayed a blank or distorted image while shifted into reverse(R). The contact stated that the message "Contact the Dealer" was displayed on the instrument panel. The manufacturer was notified of the failures, and the contact was informed that there were no recalls on the VIN related to the rear-view camera. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 112,000

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURER); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle had experienced the failure on both the driver's and passenger side of the vehicle causing the trim pieces to separate from the vehicle while driving. The vehicle was not yet repaired. The failure mileage was 100,000. The VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that the trim around the windshield had detached. Additionally, the trim was cracked. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 160,000. VIN tool confirms parts not available.

Part became loose in the steering rack. The metal piece that came loose was lodging itself in-between the teeth on the rack and would prevent steering to move without additional force. It appears that a washer or metal round piece came loose and then randomly becomes lodged/stuck in the steering rack. Pictures and full details are available upon request. My safety was affected by reduced steering capability. Problem is reproducible. No warning lamps or messages.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side A-Pillar trim detached from the vehicle and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 127,000. VIN tool confirms parts not available.

Backup camera does not work

The passenger seat belt (behind the driver) has locked up and we are unable to lock the seat belt in place. It locked up from the top side - not the bottom side. Since it is locked up, it will not allow anyone to sit in the seat since it can not be locked in place. Due to the electronics in the seat belt, a body shop owner advised we contact Ford directly. There are no recalls on this issue and we were advised from Ford to report this to the National Highway Safety traffic division.

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, there was condensation underneath the front of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the water pump, timing chain, and belt needed to be replaced. The vehicle was then taken to a dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 49,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached and was flapping against the vehicle while driving. The local dealer and another unknown dealer were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 55 MPH, the driver's side A Pillar trim was raised up by the slip stream and was blown off the vehicle. The contact stated that several weeks later, the trim on the passenger’s side also blew off. The contact observed that a piece of plastic trim covering the top edge of the windshield was also loosened. The failure mileage was 133,035. VIN tool confirms parts not available.