2015 Ford Explorer Complaint Log

For a few weeks, I thought I had developed an air bubble in my power steering system, as occasionally, steering would have a very slight resistance that I could pull through with minimal effort. I went to check my power steering fluid and upon inspection and research, discovered that my vehicle (a Police Intercepter Utility, equal to a base model Explorer) has electric power steering, not hydraulic. I figured the issue was just a minor quirk of the electrical power steering motor kicking in. A few days ago, my power steering failed completely failed while driving at about 35mph. Only once did the dashboard light up with a warning about servicing advanced stabili-trac and something else closely related. The alert lights went out on their own after about 5 seconds and steering returned to normal. Later the same day, steering became very difficult again with no alert lights and it has remained very difficult to steer the vehicle at any speed since then, identical to the failure of a hydraulic power steering pump. I have not yet talked with Ford or any mechanics about the issue, but I plan to do so swiftly. Upon research, there are at least 280 identical complaints about identical make, model, and year vehicles. It may be time for a formal recall on the affected parts.

My backup camera does not always work. Just get a black screen

The reverse backup camera gives a mirror view so the left side of the car appears on the right side of the screen. Making it unsafe to backup because you turn the wrong way if you go by what the camera shows you.

The contact owns a 2015 Ford Explorer. The contact stated that while driving 65 MPH on the freeway, the driver's side windshield exterior A-pillar trim detached and flew off the vehicle. The contact later applied tape around the A-pillar. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The dealer was notified of the failure and secured the passenger's side windshield exterior A-pillar trim with tape at the residence. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted when the failure initially occurred, and informed the contact that the parts would be available in a few months. The failure mileage was approximately 90,000.

One of my window pillar flew off at night on 95. This is so dangerous and the other side is about to come off. The local dealerships do not have the parts available. I have been waiting a long time

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact noticed that there was water leaking into the interior of the vehicle through the windshield exterior A-pillar trims. The contact then became aware that both A-pillar trims had detached. The contact stated that the water entry had caused extensive damage to the vehicle. The contact stated that the sunroof and the infotainment system were no longer operable. No warning lights were illuminated. The vehicle was taken to the dealer, who did not provide the contact with a diagnosis. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact also stated that he had received medical treatment for symptoms related to mold exposure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 118,000.

The contact owns a 2015 Ford Explorer. The contact stated that the vehicle was overheating while driving. The message "Engine Coolant Overtemperature" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the water pump had failed and was leaking. The mechanic informed the contact that the water pump was built into the engine, which required the engine to be disassembled for the water pump replacement. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 101,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The contact stated that on a separate occasion, while driving 50 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

The PILLAR APPLIQUE TRIM has came off on BOTH sides of my windshield. I was driving down the highway and the trim came 90% off. I swerved wondering what was going on, almost wrecked and had to slow down to exit. I had tape in the car and had to tape it down. This is a known issue to Ford and they have a safety recall on it, yet has no date when it can be fixed. I was told if I need it fix it has to be done at a Ford Dealership if I would like to be reimbursed once the “full” recall goes in effect. However, I was told since there is safety recall, Ford dealerships will not fix it! L the bolts and screws are showing on both side of my windshield.

The contact owns a 2015 Ford Explorer. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the second-row seat wiring harness had failed and needed to be replaced. The dealer determined that the failure was related to Ford Campaign Number: 21B11. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 126,250.

The contact owns a 2015 Ford Explorer The contact stated that while the vehicle was parked, she noticed the coolant fluid was low and the engine overheating warning light was illuminated, but there were no visible coolant leaks. The contact was able to drive a short distance to the residence. The contact refilled the coolant reservoir, but the coolant level was low the following day. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 105,418.

The contact owns a 2015 Ford Explorer. The contact stated that while driving 20 MPH, the contact noticed a gasoline odor coming from the exhaust. The vehicle was taken to an independent mechanic but was not diagnosed. The mechanic stated that it was a known failure associated with the vehicle. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance since the vehicle was not under warranty. The failure mileage was approximately 78,000.

The contact owns a 2015 Ford Explorer. The contact stated that while accelerating from a parking lot and starting to make a turn, the contact heard a loud grinding sound coming from the steering wheel while completing the turn. The vehicle was taken to an independent mechanic where it was diagnosed with rack and pinion gear failure. The contact was informed that the rack and gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to call the NHSTA Hotline for assistance. The failure mileage was approximately 78,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the exterior B-pillar trim detached from the vehicle. The contact was able to pull the vehicle to the side of the road. The vehicle was taken to the dealer; however, the vehicle was not repaired because the failure was not related to the open recall. The vehicle was not repaired. The dealer was not made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2015 Ford Explorer. The contact stated that the A-pillar trim was detaching from the vehicle. The vehicle was taken to an independent mechanic where it was glued in place; however, trim had started to detach again. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 78,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 163,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that the camera was blank at times. While reversing, the image was transposed and flipped. There were no warning lights illuminated. There was a message to contact the dealer. The vehicle was taken to the local dealer, who informed her there was no recall coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who referred to the NHTSA hotline. The failure mileage was 69,000.

The contact owns a 2015 Ford Explorer. The contact stated that the exterior A-pillar trim had detached around the windshield. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included. The contact called the local dealer, who confirmed that parts were not available to repair the vehicle. The manufacturer was contacted and notified of the failure. The failure mileage was approximately 130,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

Power steering rack failure

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving at an undisclosed speed, he became aware that both the driver and passenger-side A-Pillar trims had begun to detach. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving in rainy weather conditions, water was leaking into the interior through the front driver’s side and front passenger’s side window. The contact stated upon further inspection, the front driver’s side and passenger’s side A-pillar trim were loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the contact stated that the failure had worsened. The manufacturer was not made aware of the failure. The failure mileage was approximately 185,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact called on behalf of her husband and stated while her husband was driving approximately 35 MPH, the exterior A-pillar trim on the driver’s side detached from the vehicle. The contact was not able to retrieve to part. The vehicle was taken to a local dealer, where the contact was made aware of NHTSA Campaign Number: 24V031000 (Structure). The dealer informed the contact that he would be added to the waiting list however, the contact stated that it had been approximately 3 months and had not yet received a response from the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

My vehicle is Ford Explorer 2015. 106,000 on it. All the sealer for the door and windows are coming apart. I've never had a vehicle ever to do that less 10 years old. I've had cars, trucks and SUVs older than that and the seals stay intacted. Water comes in the front passenger side door. Drivers door disclose solidly it rattling as you drive. The sealer around the windsheild and under the A-Pilars both side have blown out. Have use black duck to insure the windshield does blow out. It's a safety and just plan bad seals.

Rear back up camera does not always engage, and when it does, it sometimes shows inverted image. (Objects that are actually on the right appear on the left side of the screen.)

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the contact heard an abnormal rattling sound coming from the passenger’s side A-pillar. The contact stated that the trim had been blown off the vehicle by the slipstream. The contact replaced the trim, but the failure recurred, and trim was blown off again by the slipstream. The contact made the manufacturer aware of the failure. The failure mileage was approximately 136,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the passenger's side windshield exterior A-pillar trim detached and flew off, causing the rubber seal underneath to also detach. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 173,000. VIN tool confirms parts not available.

See attached document for complaint

waiting for recall repair to be done, over 1yr and still nothing

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an unknown speed, the driver's side A-pillar detached from the vehicle and flew off. Additionally, the rubber seal around the windshield was partially detached and started flapping. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns as 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering failed. The service advance track and terrain system management fault lights were illuminated. The contact drove the vehicle home unrepaired. The contact stated that the vehicle was repaired a year prior due the power steering failure. However, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 109,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the front driver side A-pillar trim detached and almost struck another vehicle. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 190,000. VIN tool confirms parts not available.

My vehicle has been shaking and clunking for years now, and my dealership has denied me service for two years on account of them not being able to recieve parts

The contact owns a 2015 Ford Explorer. The contact stated while attempting to turn the vehicle to the left or right, an excessive amount of force was needed to turn the vehicle. The contact believed that the power steering had failed. The contact stated that while turning the vehicle to the right the failure seemed more pronounced than while turning to the left. There were no warning lights illuminated. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed there was no recall associated with the VIN. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 102,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at 50 MPH, he observed a rattling noise emanating from the passenger’s side of the window. Additionally, the contact stated that the windshield was rattling, and condensation seeped through the loose places. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 106,000.

See attached document for complaint.

I have always maintained the vehicle and drive the vehicle well. The car just started stuttering when driving and the torque converter for the transmission failed. It doesn’t even have many miles. I’m sure this is a common complaint that needs addressed and recalled because there wasn’t anything done to contribute to this problem. It has been parked since this first occurred in 2024.

The external A pillar clip is clearly malfunctioned with no remedy available

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger’s side exterior A-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer where it was diagnosed with a detached exterior A-pillar trim, however the contact was informed that the parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 70,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated when the vehicle was powered on, the Air Bag warning light remained illuminated. The vehicle was taken to a local dealer where it was diagnosed that wiring under the rear passenger seats needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

2nd row seat belts, outer right and left have broken buckle. Part is on national back order and is not available. Ford does not have a recall or TSB active on this problem. Parts guy said this is a common problem, reflects on why part is on back order and not available. Cant put kids in vehicle due to defective seat belt. No have not contacted insurance or contacted police, I am a certified State Safety Inspector in Virginia and a Fleet mechanic for PWC GOV [XXX] ,-. Seat belt broke and will not lock buckle in place. Left side is starting to not latching anymore also. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the backup camera image was displayed on the wrong side of the screen creating a visibility hazard for the driver. The vehicle was taken to an independent mechanic who diagnosed that the camera unit was faulty and needed to be replaced. The backup camera was replaced, and the vehicle was repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached, and the passenger's side windshield exterior A-pillar trim had separated from the vehicle. The vehicle was taken to the dealer, where it was inspected; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

Vehicle was being driven on the highway and due to the weather conditions (it was very windy today) out of nowhere the exterior a pillar applique trim attachment unattached and broke off. I want to speak with someone regarding this due to the fact that I received a recall NOTICE in the mail but since there has been no official recall made I cannot schedule an appointment for service with my nearest dealership and I want my vehicle fixed.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V0310000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-Pillar trim had detached. The vehicle was taken to the local dealer, where the contact was informed that the part was not yet available. The trim was purchased online and replaced by the contact. The vehicle was temporarily repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, the power steering failed, and the steering wheel was difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet notified of the failure. The failure mileage was 96,000.

The exterior right-side A-pillar panel departed the vehicle unexpectedly while driving at highway speeds (~70 mph). No early warning signs or indications were present. The incident occurred on the highway at night. When the panel departed, it made a loud noise like something hit the windshield. The driver and passengers were unaware that the panel was no longer attached to the vehicle until exiting the highway and inspecting the vehicle. The panel was not found on the highway after the incident and very well could have hit another vehicle, person, or animal and caused an accident. The vehicle has not been inspected by the manufacturer, police, or insurance representatives. The Ford Motor Company has an active recall for this issue and has indicated that they will not replace the panel until a remedy is identified later this year (2024). With the panel missing, there are broken pieces of plastic still loosely attached to the A-pillar and make a vibrating noise when driving at highway speeds.

Windshield - NHTSA Recall 24V031 I received this recall notice in February. It indicated that "when parts are available" Ford will send a follow-up communication. There has been no follow-up communication received. On [XXX] I called the local dealership (Parks Ford of Gainesville FL) and was informed that parts are not yet available. Today is 31MAY24. Why is this taking so long and why has there been no follow-up communication? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact stated that while his stepdaughter was driving 5 MPH and making a turn, the wheels locked up and the suspension bracket fractured. The front passenger’s side axle assembly drooped to the ground. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who repaired the front end. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.