2015 Ford F-450 Complaint Log

total engine failure

total engine failure

THIS VEHICLE IS SHUTTLE BUS, TRANSPORT PASSENGERS FROM CHICAGO O'HARE AIRPORT TO FOUR POINTS HOTELS AND BACK 24/7. THIS VEHICLE IS OWNED BY FOUR POINTS HOTEL AT SCHILLER PARK, IL AND I WORK AS DRIVER. ON OCTOBER 8 2017 JUST AFTER 7 PM I WAS DRIVING THE BUS WITH PASSENGERS ON BOARD FROM THE AIRPORT TO THE HOTEL WHEN I HEARD NOISE FROM THE REAR I PULLED OVER AND STOPPED THE BUS. AFTER CHECKING I SAW THE REAR LEFT WHEEL IS COMING OFF. ALMOST ALL THE NUTS AND BOLTS ARE GONE BOLTS SNAPPED OFF WHILE THE BUS WAS IN MOTION. THE BUS WAS TOWED TO M&M AUTOMOTIVE INC. (708 456 6629) M&M MAINTAIN THE HOTELS BUS. THE SAME ( IDENTICAL) PROBLEM TOOK PLACE ON 11/20/2016, BUT THE REAR LEFT WHEEL COME OFF. AT THAT TIME IT WAS FORD F-450 2011 SHUTTLE BUS VIN ([XXX]) PHOTOS ARE AVAILABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE TRUCK SURGES/ENGINE REVS. FORD DOES NOT KNOW WHY ITS HAPPENING, MULTIPLE PARTS HAVE BEEN CHANGED. SEVERAL FORD ENGINEERS HAVE BEEN INVOLVED WITH NO RESOLUTION. THE TRUCK HAS BEEN AT THE DEALER FOR 7 MONTHS, PARKED FOR THE LAST 1 MONTH WITH NO ACTIVITY. I BELIEVE IT IS A SAFETY ISSUE, DUE TO THE FACT THE TRUCK WILL SURGE FORWARD ON ITS OWN. FORD NOW SAYS IT NOT A WARRANTY ISSUE, BUT WE STILL ARE UNDER THE 5 YR / 60,000 MILE POWER TRAIN WARRANTY. THIS IS A RECOGNIZED PROBLEM FOR MOUNTAIN SUPPLY AND SERVICE AND WE ARE TRYING TO RESOLVE IT BEFORE SOMEONE GETS HURT, AND WE FEEL THAT IT IS NOT OUR RESPONSIBILITY AT THIS POINT, SINCE WE HAVE BROUGHT IT TO FORD'S ATTENTION.

WHILE DRIVING AT VARIOUS SPEEDS RECEIVE LOW FUEL PRESSURE / REDUCED ENGINE POWER WARNING. TRUCK ENTERS "LIMP HOME HOME" ALMOST IMMEDIATELY. REDUCED POWER AT HIGHWAY SPEED PUTS DRIVER/PASSENGERS IN HARM AS ONE CAN'T MAINTAIN SUFFICIENT SPEED TO SAFELY EXIT THE HIGHWAY. FORD WAS UNABLE TO DETERMINE ROOT CAUSE ON FOUR OCCASIONS. ON FINAL OCCURRENCE DEALER STATES FORD CORPORATE WANTS TO DISMANTLE FUEL SYSTEM TO DETERMINE IF FUEL CONTAMINATION IS PRESENT. FURTHER STATES IF CONTAMINATION IS FOUND REPAIR AND DISMANTLE ARE OUTSIDE OF WARRANTY AND OWNERS RESPONSIBILITY. ISSUE BEGAN WITH 10K MILES ON THE VEHICLE FINAL INCIDENT OCCURRED AT 18K MILES. TRADED FOR ANOTHER BRAND OUT OF CONCERN FOR PERSONAL SAFETY. FORDS LACK OF CONCERN AND BLATANT ATTEMPT TO PASS THE BLAME TO CONSUMERS AND FUEL SUPPLIERS HAS LOST THEM A CUSTOMER FOR LIFE.

TL* THE CONTACT OWNS A 2015 FORD F-450. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNSURE ABOUT THE INFORMATION DISPLAYED ON THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. THE VIN WAS UNAVAILABLE.