2019 Ford Fiesta Complaint Log

I am submitting this complaint regarding Ford safety recall 25SA9 for my 2019 Ford Fiesta involving the rearview camera. This recall has remained unresolved for over 14 months. I opened a case with Ford and was instructed to continue waiting, but no repair has been completed and no meaningful resolution has been provided. Because this is a safety recall, 1 am concerned that the remedy has not been made available within a reasonable period of time. In addition to the safety concern, this ongoing delay has caused financial hardship. I use this vehicle for Turo rentals and have been unable to continue renting it out due to the open recall, which has negatively affected my income and safety. I am requesting review of Ford's delay in providing a remedy and any assistance available due to the extended unresolved status of this safety recall. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Fiesta. The contact stated that while driving at approximately 45 MPH, there was an abnormal sound coming from the engine compartment. There were no warning lights illuminated. The vehicle was taken to a dealer; however, the failure was not duplicated. The contact continued to drive the vehicle, and the sound was coming from the engine compartment. The vehicle was taken to the same dealer, where it was diagnosed with a synchronization failure. The contact was informed that the transmission needed to be replaced, and two motor mounts also needed to be replaced. The motor mounts were replaced. The manufacturer was not notified of the failure. The failure mileage was 67,000.

The contact owns a 2019 Ford Fiesta. While attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera intermittently failed to function properly. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available.

The transmission does not shift properly.\n And causes it to overheat, this has been a known problem with Ford motor company. I have called and can get no help with them. The repair cost way more than my vehicle is worth. I can't find a transmission company to even do it. There have been buybacks and extended warranties for this very issue. However, my car has more miles. Than the extended more, she allows and Had I had known about this before the end of June of last year. They would have covered it, and I think this is unfair. I'm a [XXX] veteran that's disabled, and as far as the back up camera, it's been out Within a year of me purchasing the car and I have trouble with my neck and I needed the backup camera that's one of the reasons I bought the car and now they have waited so long that the transmission is having issues. And if I can't get that help, then they will waited until it won't even be necessary to work on the backup camera they've outlasted the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is the 2nd email I sent and haven't gotten any response yet. My rear view camera is getting worse and distorted. Very hard to see out of it, especially at night. I have my grandchild in my car on a daily. I can't even sell this car because the recall is on the Car Fax Report. Who is going to buy a car that has an outstanding recall, especially finding out the parts to fix it are unavailable? And not knowing when they will be available? Who's going to be responsible when something does happen? This issue needs to be addressed before something does happen.

Around 50,000 miles I noticed the car would jerk when trying to shift gears , this issue persisted and would only go on to get worse. It started taking forever to accelerate regardless of pressing on the gas, now at 70,000 miles it won’t shift out of 2nd gear when driving over 40 mph, it’s a huge safety issue .

The contact owns a 2019 Ford Fiesta. The contact stated that while attempting to reverse, the rearview camera system became inoperable. The contact stated that the rearview camera image intermittently appeared blank and occasionally failed to function properly. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts to do the recall repair were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 110,383.

See attached document for complaint. am writing to file a complaint regarding Recall 25SA9 (NHTSA Recall 25V695) affecting my vehicle, a Ford (please confirm make/model ~~based on VIN if needed~~) The recall states the rearview camera may display a blank or distorted image when in reverse, posing a crash risk. I received the recall notice over a month ago, but the dealership has no parts available for the repair, and despite multiple contacts with the dealership and Ford's recall department, I've been unable to get a resolution. This is causing significant safety concerns and inconvenience. Specifically, I: Have not been offered a loaner vehicle. Have been told no parts are available with no clear timeline. Feel unsafe driving in reverse and am taking extra precautions. I request NHTSA's assistance in escalating this matter to ensure a timely fix and consider compensation for the inconvenience. I've documented all interactions with the dealership and Ford. Thank you for your attention to this safety matter. I appreciate your help in addressing this issue. PS: This is the 2nd RECALL Since Purchase! I am a Loyal Customer and should be treated with Respect!

My back up camera has been recalled. No parts are available to get it fixed. I have children in my car on a daily. The camera is getting worse. I can't even sell it because the safety recall is in the Car Fax Report. I don't want to drive this car anymore. What are my options?

The contact owns a 2019 Ford Fiesta. The contact stated that while attempting to reverse, the back over prevention system became inoperable. The contact’s spouse reported that the rearview camera image was flickering. The contact was informed by Turo that the VIN was associated with NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts to complete the recall repair were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the parts were not yet available and referred the contact to the manufacturer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the recall notification was received almost a year ago. An unknown dealer was contacted, and the contact was informed that the part was not yet available for the recall repair. The manufacturer was not contacted. The contact had not experienced a failure.

The contact owns a 2019 Ford Fiesta. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview image appeared upside down. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The vehicle was taken to the dealer, where it was diagnosed, and determined that the rearview camera module had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The approximate failure mileage was 13,266.

Brakes started seizing up while driving. Became extremely dangerous as the car would rock at speed and also would not start moving if I came to a stop. Went immediately to a shop, when I arrived into the shop, inspection found that the caliper was locked onto the wheel preventing the front wheel from moving. Had the caliper replaced but the caliper was still seizing, and then had to get the ABS Hydraulic Assembly, P/N D2BZ 2C405-E replaced. This P/N seem to be causing a lot of troubles from online forums. This issue had no warming lamps, messages or anything indicating this other than a feel that the car is accelerating more slowly. However, when the brakes started seizing, the situation felt extremely dangerous.

The contact owns a 2019 Ford Fiesta. The contact stated that after refueling the vehicle, the contact attempted to start the vehicle, but the vehicle jerked and was difficult to start. The check engine warning light was illuminated. The contact stated that the failure had occurred on several occasions but was moderate whenever a lower amount of fuel was added to the vehicle. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was taken to another independent mechanic, where the check engine warning light was turned off, but the failure persisted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

The contact owns a 2019 Ford Fiesta. The contact stated that while driving in reverse the backup camera had malfunctioned and the vehicle crashed into an apartment building parking garage attachment. During the crash the vehicle sustained damage to the passenger side rear bumper. No damage to the garage attachment had occurred. No injuries were reported and no police report was taken. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not contacted. The contact later received a recall notice for NHTSA Campaign Number: 25V659000(BACK OVER PREVENTION). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 52,000.

Vehicle collided with a deer at 75mph on the driver front, the airbags did not deply. Total loss damage.

The contact owns a 2019 Ford Fiesta. The contact stated that the rear-view camera image was distorted. The failure was intermittent at first, but recently became more frequent. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The manufacturer was contacted and informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that prior to receiving the recall notification, the camera had been intermittently showing a blank image, or the display screen was blue, or the image was frozen. The contact stated that the camera was no longer operational. The contact had not contacted a dealer or the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 170,000.

The contact owns a 2019 Ford Fiesta. The contact stated that while the vehicle was parked, while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image was blank. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.

ABS Module failure. I had to leave the break lines direct, losing my ABS. I had to replace the brake pump because of that too. The car was only 80k ish.

My rear backup camera has stopped working also, first picture froze often, then I got black and white moving lines in it, now it just shows camera not available all the time.

Back up camera gives distorted views. Back up camera unavailable. This especially happens after rain.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black image while in reverse(R). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.

The transmission does not gear down when turning at an intersection at a green light, causing the transmission to stall and when pushing the gas pedal it just revs the engine and does not engage that transmission

The contact owns a 2019 Ford Fiesta. The contact stated that while reversing, the rear-view camera became inoperable. The contact stated that the camera image display was flickering. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 150,000.

The brakes stick and then when i hit the gas its sluggish and just takes off full force. Causing 50% gas loss. The breaks are getting stuck. Calipers sticking. This is a fire hazard

•Make: Ford •Model: Fiesta ST •Model Year: 2019 •Engine: 1.6L EcoBoost •Mileage at Incident: 95000 Component Affected: Engine / Cooling System Summary of Problem: Coolant is leaking into the combustion chamber of my 1.6L EcoBoost engine due to a suspected internal engine defect. This issue caused noticeable white smoke from the exhaust, engine misfires, and a loss of power while driving. The coolant loss was not visible externally, indicating internal leakage. After diagnostic testing at a Ford dealership, I was informed the engine block or cylinder head is compromised, allowing coolant intrusion into the cylinders. The dealer quoted approximately $12,000 for a full engine replacement and confirmed that this is a known issue with Ford EcoBoost engines. Safety Concerns: The vehicle became unreliable and unsafe to drive, especially at highway speeds, due to the misfiring and sudden power loss. If this failure had occurred during certain driving conditions, it could have led to an accident. Furthermore, the cost of repair is unreasonably high for a systemic engine defect not caused by consumer neglect. Request for Investigation: This appears to be part of a broader, well-documented problem with various EcoBoost engines across Ford’s lineup ( TECHNICAL SERVICE BULLETIN 19-2346 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL). I am submitting this complaint in hopes that NHTSA will investigate the safety implications of this engine defect and push for accountability from Ford through recalls or reimbursement programs.

Due to my 2019 ford fiesta SE back up camera glitching in and out and sometimes doesn’t work at all. Today it finally worked as I was backing up out of food lion parking lot. A mother and child were walking behind me all of a sudden the camera glitched and if I had not checked my review mirror quickly. I could have backed up over that small child on his tricycle. Please hurry and come up with an effective solid fix. If a teenager has these vehicles, somebody could really get hurt. Please email me immediately when you have the equipment to fix this problem because this is not OK. It’s dangerous very dangerous. Thank you.

2019 FORD FIESTA ST First off the car is absolutely show room condition with 8,000 miles on it. I was rolling up to a stop side which is located on a hill and noticed when i put the clutch it the clutch was stuck to the floor. The car lurched forward and could not get the car to accelerate after being stuck in the middle of an intersection. Finally i was able to pop the clutch out with my toes off the floor and get the vehicle home. Spoke with a friend that has the same car with 30,000 miles on it and he is also having issues with the clutch going to the floor and getting stuck. Upon research this is a common complaint and a serious safety issue but FORD seems to be very quiet about it. I can't imagine there is not significantly more of these issues especially when my closest friend is having identical issues. Upon research this looks to be very common issue but no TSP or recalls.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing at night, the rearview camera displayed a blank image. The contact stated that the rear tires reversed into a ditch, and bystanders helped to push the vehicle from the ditch. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was 30,000. VIN tool confirms parts not available.

I own a 2019 Ford Fiesta. The backup camera frequently malfunctions by either displaying a black screen, freezing, or glitching with distorted visuals. This issue occurs more often than not when the vehicle is put into reverse. I’ve confirmed that my vehicle is not included in NHTSA Recall Number 22V082000, but the symptoms match exactly. This creates a clear safety concern, especially in school zones, parking lots, and other areas where visibility behind the vehicle is critical. I believe my vehicle should be included in the existing recall or a new investigation should be opened for additional affected vehicles outside of the current VIN range.

The contact owns a 2019 Ford Fiesta. The contact stated that while driving at an undisclosed speed over a pothole, the vehicle made a clunking sound, and the front passenger’s side wheel seized. The vehicle was towed to the dealer, who determined that the front brake system had melted and needed to be replaced. The vehicle was not repaired. The contact stated that the brake pads had previously been replaced a year before the failure. The contact related the failure to NHTSA Campaign Number: 19V629000 (Service Brakes, Hydraulic); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 75,000.

The contact owns a 2019 Ford Fiesta. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted with the check engine warning light illuminated. The vehicle was restarted; however, the failure reoccurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 67,649.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera failed to display the view at the rear of the vehicle. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 51,000.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while attempting to reverse out of a parking spot, the rearview camera displayed failed to function properly and the screen was fuzzy, displayed a blue screen, or was flickering on and off. There was no warning light illuminated. The approximate failure mileage was 36,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

Upon stopping when applying the brakes they locked up. There were no warning lights on. It was diagnosed by an independent auto repair shop, not drivable I had it towed to the Ford Dealership. The ABS module, and calipers have failed. I learned there was a recall on these parts but do not apply to my specific vin #. The ABS module is on national back order, likely a month out. I have paid for the part. The service dept quoted new rotors calipers/hose and pads I think this vehicle may need to be added to the recall since it is the exact same failure. Luckily I was in town and not on the interstate when the brake system failed.

I’m 99% sure the heated seat shorted out and caught my car on fire causing the car to burn completely to the ground in a total lose.

My clutch slave cylinder failed with approximately 64000 mi on the vehicle. This is a hydraulic system sharing the same reservoir as the brakes. The clutch pedal stuck to the floor leaving me unable to change gear while driving on the highway. Had to pull off on the side of the road and manually pull up the clutch with my hand. After that it functioned seemingly fine. I took the car to a local garage who diagnosed the issue and said it was fairly common on these cars. Part has not been replaced yet so it cannot be inspected but it is scheduled to go in to have the transmission dropped and slave cylinder replaced. There were no lamps messages or other warning signs prior to the incident on the highway aside from a slight softening of the clutch feel which occured during the months proceeding the failure. The clutch in this vehicle is notoriously soft to begin with so it did not feel much different. Thank you

The contact owns a 2019 Ford Fiesta. The contact stated while driving 55 MPH, the vehicle lost power with the message "Transmission Hot Wait 5 Minutes" displayed on the instrument panel. Due to the failure, the contact had the vehicle towed to an independent mechanic where the mechanic diagnosed the vehicle with a defective dual transmission clutch. The contact was informed that although the transmission could be repaired, the failure might likely return, and the mechanic could not warranty the repair. The contact called several other transmission shops and was provided the same information. Despite the initial repair, the contact stated that the failure returned approximately 15,000-20,000 miles later. The vehicle was taken to back to the independent mechanic where the transmission was replaced another time. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle related to the transmission. Despite the most recent repair, the contact was certain that the failure would return. The failure mileage was approximately 75,000.

Car accelerates shifting weirdly, airbag light came on after a few days of signing the lease. I believe this is something that needs to be checked out. The RPM jumps up and down while idling. I feel like this car is very new and shouldn’t have engine problems. Has been routinely maintained.

The contact owns a 2019 Ford Fiesta. The contact stated that while driving at an undisclosed speed, there was an abnormal mold odor inside the vehicle. Upon inspection, the contact found standing water inside the spare tire enclosure inside the trunk of the vehicle. The contact noticed white mold spores growing on the trunk lid. No warning light was illuminated. The vehicle was not diagnosed or repaired. The contact stated that her health had been affected by the mold spores. The contact stated that the failure was ongoing. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 22,000.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 ( BACK OVER PREVENTION). The contact stated that occasionally, while reversing the back over prevention camera failed to function properly or as intended. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 25,557.

The contact owns a 2019 Ford Fiesta. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment, after which the vehicle lost motive power. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch and observed abnormal wear. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 109,000.

Vehicle fails to accelerate sometimes when gas pedal is pressed.

The horn had to be replaced Sept. 22, 2023 because it wasn't working. The horn had to be replaced again Nov. 9, 2023 because it was not working. This is a safety hazard since, without a horn, the driver cannot alert others in case of a problem with this car or get the attention of other drivers who are inattentive and may cause an accident. The second time the dealer replaced the horn, the service representative stated the problem was that the assembly got wet and the new unit had to be re-mounted in a better position. There was no light or indicator that the horn had failed. I only noticed it when locking the car with the fob because it usually beeps if I press the "lock" button twice. If I hadn't noticed that, I would have been surprised and potentially involved in an accident if unable to alert other drivers of a problem.

The incident happened on November 1, 2023, and the complaint is on a 2019 Ford Fiesta with approximately 22,700 miles and still covered under the power train warranty. A family member and I were driving and I started to feel nauseous, and had difficulty thinking clearly. This improved once exiting the vehicle. My family member experienced the same symptoms of nausea and difficulty thinking when driving, and additionally had a headache. This was improved by rolling down the windows. The vehicle was taken to Pearson Ford in Zionsville, Indiana and was found to have a cracked exhaust manifold with exhaust fumes leaking into the cabin. This was deemed a premature part failure of the exhaust manifold, as there was no damage done to the vehicle and the vehicle having low miles, approximately 22,700. The dealer agreed to replace the exhaust manifold under warranty, but had to order the part. Repair is still pending.

The contact owned a 2019 Ford Fiesta. The contact stated that while driving at 65 MPH, the vehicle was rear-ended by another driver. The damage was on the rear driver's side of the vehicle. The air bags did not deploy. A police report was filed. The contact sustained whiplash and was monitoring his pain. No medical attention was received as on yet. No warning lights were illuminated. The vehicle was towed to a tow yard, awaiting inspection. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 91,000.

The contact owns a 2019 Ford Fiesta. The contact stated that while reversing, the rear-view camera display failed to function, and the display screen was black. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.