2011 Ford Flex Body & Structure Problems

I HAD JUST FINISHED VACUUMING THE INSIDE OF MY 2011 FORD FLEX. THE REAR AUTOMATIC LIFTGATE WAS UP AND I WAS LEANING INTO THE BACK OF THE FLEX REINSTALLING MY CARGO NET WHEN THE HYDRAULICS FAILED AND THE LIFTGATE CAME SLAMMING DOWN ON MY BACK. I SUSTAINED BRUISING AND MUSCLE INJURY. IF IT WAS MY ARM OR LEG IT MIGHT HAVE RESULTED IN AN AMPUTATION. IF IT WAS MY HEAD / NECK IT COULD HAVE RESULTED IN A FATALITY. IF IT WAS MY CHILD HE COULD HAVE BEEN PARALYZED. WHY ARE THERE NO SAFETY FEATURES THAT PREVENTS THE LIFTGATE FROM SLAMMING SHUT IF THE HYDRAULICS FAIL?

MY WIFE WAS DRIVING DOWN THE INTERSTATE YESTERDAY, WHEN THE REAR PASSENGER DOOR WINDOW SHATTERED INTO PIECES FOR APPARENTLY NO REASON. THANKFULLY NO ONE WAS INJURED. BASED ON INFORMATION FOUND ON THE INTERNET, THIS HAS HAPPENED WITH OTHER FORD MODELS AND YEARS AS WELL. I HAVE SEEN WHERE NHTSA HAS INVESTIGATED THIS SIMILAR ISSUE WITH 2010-2011 FORD ESCAPE AND MERCURY MARINER, BUT HAVE NOT BEEN ABLE TO FIND THE RESULTS OF THE INVESTIGATION. CARCOMPLAINTS.COM SHOWS 3 COMPLAINTS ABOUT THE SAME ISSUE WITH THE FORD FLEX. *TR

AUTOMATIC/MOTORIZED REAR HATCH FAILED.....MOTOR OPENED HATCH TO FULL NORMAL EXTENSION AND THEN SLAMMED DOWN WITH NOTHING TO SLOW IT DOWN...NARROWLY MISSING MY 5 YEAR OLD CHILD. WAS TOLD SHOCKS FAILED AS WELL AS HATCH MOTOR.... SO NOTHING IN PLACE TO SLOW DOWN THE FALL. TYPICALLY IF MOTOR GOES OUT...SHOCKS ARE THERE TO SLOW IT DOWN. DEALERSHIP SURMISES THAT SHOCKS WERE PROBABLY ALREADY "OUT" AND THE MOTOR HAS BEEN CONTROLLING THE HATCH ON ITS OWN, WITHOUT THE ASSISTANCE OF THE SHOCKS. "DON'T KNOW SHOCKS ARE BAD UNTIL MOTOR GOES OUT"..RESULTING IN NOTHING HOLDING IT UP. EXTREMELY DANGEROUS AND COULD HAVE EASILY INJURED MY CHILD IF I HADN'T REACTED SO QUICKLY. FORD CLAIMS THEY HAVE NEVER HAD ANY COMPLAINTS, BUT WOULD INVESTIGATE. I HAD JUST PURCHASED THE CAR "CERTIFIED" 2 MONTHS AGO. NOT SOMETHING THEY CHECK DURING CERTIFICATION PROCESS. *TR