2013 Ford Focus Complaint Log

THE CAR HAS JERKED, SHUTTERED, AND SHOOK FROM ALMOST THE DAY I BOUGHT IT, I HAVE BATTLED THESE ISSUES FROM THE VERY BEGINNING. IT WON'T ACCELERATE FOR A FEW SECONDS WHEN I PUSH ON THE GAS I HAVE ALMOST BEEN IN AN ACCIDENT BECAUSE OF IT. THE FLASHERS COME ON WHEN I UNLOCK MY DOOR, MY HORN DOESN'T WORK, MY DRIVER WINDOW DOESN'T WORK, I HAVE HAD THE CLUTCH REPLACED, THE CLUSTER WAS FRIED TWICE, AND THE CONTROL MODULE HAS BEEN REPLACED. THEN DRIVING ON THE FREEWAY MY CAR ENGINE REVVED WAY UP AND THE RPMS WENT TO 7000 AND I LOST POWER TO ACCELERATE MY CAR. I WAS IN THE MIDDLE LANE WHEN I LOST THE POWER TO MY VEHICLE I PUT MY FLASHERS ON AND COASTED TO THE SIDE OF THE FREEWAY. THANKFULLY THE FREEWAY WASN'T BUSY. THE REVERSE ALSO WENT OUT ON MY CAR. THE CAR IS NOW IN THE SHOP FOR THE 6TH OR 7TH TIME FOR THE SAME ISSUES BUT IT IS NEVER FIXED.

TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHENEVER THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED BEFORE ACCELERATING. THE DEALER DIAGNOSED THAT THE TRANSMISSION FAILED, NEEDED A NEW COMPUTER CHIP, AND REPROGRAMMING. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

WHILE IN MOTION ON A HIGHWAY OR STREET, THE VEHICLE HESITATES AND SHUTTERS AS THOUGH THE TRANSMISSION ISN'T ENGAGING CORRECTLY, WHICH CAUSES THE VEHICLE TO EITHER ACCELERATE TOO QUICKLY OR NOT ACCELERATE AT ALL SOMETIMES AND WHILE STOPPED AT A TRAFFIC LIGHT THIS VEHICLE WILL AND DOES SHUTTER AND HESITATE TO GO FORWARD WHEN THE TRAFFIC LIGHT TURNS GREEN TO GO, WHICH IN TURN ALLOWS THE VEHICLE BEHIND IT TO ASSUME MY VEHICLE IS IN MOTION AT THE CORRECT SPEED FOR THEM TO FOLLOW WHEN IT IS NOT. I HAVE TO BE CAREFUL WHEN PULLING ONTO A HIGHWAY THAT THERE IS NO OTHER VEHICLES COMING FOR QUITE A DISTANCE SO I CAN PULL ONTO THE HIGHWAY SAFELY WITHOUT MY VEHICLE HESITATING TO GO FORWARD OR SHUTTERING, WHICH IS A HUGE SAFETY HAZARD FOR MYSELF AND MY PASSENGERS. THIS IS A VERY DANGEROUS SITUATION TO BE PUT IT, AND IT SCARES ME TO EVEN DRIVE THE CAR. THE CAR HAS ONLY 40,000 MILES ON IT AND SHOULD NEVER BE DOING THIS. I'VE HAD IT TO DIFFERENT REPAIR SHOPS TO SEE WHAT COULD BE WRONG AND EVERY ONE OF THEM HAVE TOLD ME TO CONTACT THE DEALERSHIP WHERE I PURCHASED IT, AND I'VE DONE THAT AND THEY SAY "THERES NOTHING THEY CAN DO, TO CONTACT YOU". I WOULD LIKE TO JUST TRADE IT OFF, BUT, I WOULD FEEL HORRIBLE IF SOMEONE ELSE GOT IT AND ENDED UP IN A SERIOUS/FATAL CAR ACCIDENT BECAUSE OF THIS ISSUE. PLEASE HELP ME FIGURE OUT WHAT IS GOING ON AND WHAT TO DO ABOUT IT. THERE HAS BEEN OTHER SIMILAR PROBLEMS WITH OTHER FORD FOCUS VEHICLES THAT HAVE BEEN RECALLED, BUT I'VE NOT RECEIVED A RECALL ON MINE AS OF YET AND I HONESTLY BELIEVE THAT SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS SERIOUSLY INJURED OR DIES DUE TO THIS MAJOR MALFUNCTION.

MY VEHICLE SHUDDERS BETWEEN FIRST AND SECOND GEARS WHEN ACCELERATING FROM STOPPED OR LOW SPEEDS. IT JOLTS RANDOMLY WHEN DRIVING IN LOWER SPEEDS. THERE ARE SOUNDS OF GRINDING AND RATTLING WHEN COMING OUT OF TURNS/ACCELERATING OUT OF A TURN. *TR

THIS IS A COPY OF COMPLAINT SENT TO FORD... "THE HOOD ON MY ONE MONTH OLD FOCUS HAS POPPED FOUR (4) TIMES. TODAY I BROUGHT IT IN TO MY DEALER (RT 23 AUTO MALL, BUTLER, NJ) AND WAS TOLD THERE WAS NOTHING WRONG WITH THE CAR. IT "MAY" BE MY FOOT ACTIVATING THE HOOD LATCH. IF MY FOOT CAN OPEN THE CAR HOOD, YOU HAVE A SERIOUS DESIGN PROBLEM. (WHICH WE ALREADY KNOW FROM THE OTHER DESIGN ISSUES THE FOCUS HAS). THIS IS A SAFETY ISSUE!!! FORD SHOULD REMOVE ALL FOCUS' FROM THE ROAD IMMEDIATELY. MY DEALER AGREED AND GAVE ME A LOANER. THEY WILL BE CONTACTING YOU MONDAY TO RESOLVE THIS ISSUE. IF I WAS ABLE TO TEST DRIVE THE FOCUS FOR MORE THAN AN HOUR, I PROBABLY (DEFINITELY) WOULD NOT HAVE PURCHASED IT. I HAD CONVINCED MYSELF TO BUY AN AMERICAN MADE CAR, BUT I WAS WRONG!" *TR

DECEMBER 2012 - WHILE STOPPED ON HILL CAR PUT ITSELF INTO A HARD REVERSE WITHOUT DRIVER INPUT - COULD HAVE KILLED SOMEONE - MARCH 1, 2013 NEAR 8700 MI ON OD WHILE DRIVING CAR IN TRAFFIC CAR QUIT COMMUNICATING WITH TRANSMISSION - CAR DASH LIT UP WITH EVERYTHING MESSAGE: TRANSMISSION FAULT, THEN MADE IT LAST 1/4 MILE IN LOW GEAR. IN DRIVEWAY - STARTING CAR - TRANS. WOULD NOT ENGAGE. CAR THEN WENT INTO LIMP MODE. AFTER FORCED TO TAKE CAR BACK FROM DEALER NOT FIXED CAR FAILED NEXT DAY - CAR FLASHED MESSAGES - HILL START ASSIST NOT AVAILABLE. CAR WENT INTO LIMP MODE. AFTER 1/2 HOUR OR SO, DROVE CAR TO MY MECHANIC WHERE CAR COMPLETELY FAILED AGAIN WHILE DIAGNOSTIC BEING RUN. CAR THEN TOWED TO DEALER - DEALER GAVE JONESES RUN AROUND - FORCED AGAIN TO TAKE CAR BACK NOT FIXED ON 3/19/13. DOCUMENTED ON RELEASE FORM THAT CAR GENERATING MULTIPLE NONDESCRIPT ERROR CODES. CAR HAS ALWAYS RUN ROUGH, UNPREDICTABLE AND UNRELIABLE. CONSIDER TOO DANGEROUS TO DRIVE ON FWY. CAR SOLD AS TRADITIONAL AUTOMATIC AND FIND OUT 2 MANUAL TRANSMISSIONS OPERATED BY COMPUTER THAT HAS TROUBLE FIGURING OUT WHAT DRIVER IS DOING AT STOP OR LOW SPEEDS. THIS CAR IS A NIGHTMARE SOMEONE COULD GET KILLED. LEMON LAW BLOGS AND OTHER BLOGS FULL OF FORD FOCUS OWNERS WITH TRANSMISSION PROBLEMS. LEMON LAW SUIT PENDING. FORD AND DEALERS GAME CUSTOMERS TO NOT DOCUMENT PROBLEMS. DEALER CALLED HARD REVERSE INCIDENT "NORMAL OPERATION" AND REFUSED TO DOCUMENT IT. FORD JUST AS BAD. SOMEONE WITH CLOUT NEEDS TO STEP UP & PROTECT CONSUMERS. *TR

WHEN ACCELERATING, THE VEHICLE SHUTTERS, SHAKES AND JERKS. THIS HAPPENS EVERY TIME, NO MATTER WHETHER THE VEHICLE HAS BEEN IDLE FOR NO SPECIFIC AMOUNT OF TIME AND EVEN WHEN THE VEHICLE IS OPERATIONAL. THE VEHICLE WAS PURCHASED NEW IN DECEMBER 2013 AND HAS BEEN AN ONGOING ISSUE.

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES AND UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER ON MORE THAN ONE OCCASION WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS THEN TAKEN TO A DIFFERENT DEALER WHERE IT WAS DIAGNOSED THAT THE PCM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE DEALER INFORMED THAT IT MIGHT TAKE SIX WEEKS FOR THE PART TO BECOME AVAILABLE. ADDITIONALLY, THE CONTACT STATED THAT THE CLUTCH WAS SHUTTERING IN FIRST AND SECOND GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 3/12/15*CN UPDATED 9/15/17*CN

I PURCHASED A 2013 FORD FOCUS SE FOR MY DAUGHTER BACK IN 2012, AND AFTER A FEW MONTHS OF DRIVING THE VEHICLE, SHE STARTED EXPERIENCING SOME ISSUES WITH THE TRANSMISSION/CLUTCH. WHENEVER SHE STOPS AT A STOP LIGHT AND TRIES TO ACCELERATE AT TAKE OFF, SHE FEELS JERKING, AND HESITATION WHEN DRIVING. WE TOOK THE CAR BACK TO THE DEALERSHIP AND WAS INFORMED THERE HAD BEEN ISSUES WITH THE VEHICLES DUAL CLUTCH THAT WAS REDESIGNED ON THE CAR. THE CLUTCH WAS REPLACED AND DEEMED OKAY TO DRIVE PER DEALER. WE PICKED UP HER VEHICLE AND EVERYTHING APPEARED TO BE RUNNING SMOOTHLY, UNTIL A FEW MONTHS LATER SHE STARTED HAVING THE SAME ISSUES. THIS TIME THE CAR STARTED TO JERK MORE OFTEN AND WAS GETTING WORSE. WE TOOK THE CAR BACK TO THE DEALERSHIP, CAR WAS PLACED ON COMPUTER AND WE WERE INFORMED BY THE SERVICE ADVISOR THAT NO ISSUES WERE FOUND. WE WERE THEN SENT ON OUR WAY AND WERE TOLD THAT THIS WOULD BE AN ONGOING ISSUE WITH THIS VEHICLE DUE TO THE CHANGE IN THE NEW CLUTCH DESIGN. MY DAUGHTER HAS HAD HER VEHICLE FOR A LITTLE OVER 2 YEARS NOW, AND WE ARE STILL GOING THROUGH THIS PROBLEM. THE ENGINE LIGHT IS NOW COMING ON WHILE SHE IS DRIVING. THIS VEHICLE IS UNSAFE AND COULD CAUSE SOMEONE TO GET SERIOUSLY HURT WHILE DRIVING IN TRAFFIC. SOMETHING NEEDS TO BE DONE TO GET THESE VEHICLES OFF THE ROAD, SINCE THE PROBLEM IS NOT ABLE TO BE CORRECTED AT OUR LOCAL DEALERSHIPS. THIS IS VERY FRUSTRATING AND I FEEL DECEIVED THAT THIS INFORMATION WAS NOT PROVIDED AT THE TIME OF PURCHASE. I MYSELF DRIVE A FORD AND NEVER HAVE EXPERIENCED ANYTHING LIKE THIS BEFORE, BUT I THINK AFTER MY EXPERIENCE WITH HER CAR, I WONT BE RETURNING TO A FORD DEALERSHIP ANYTIME SOON!!!

VEHICLE SHUDDERS WHEN ACCELERATING FROM A STOP, AND ON SEVERAL OCCASIONS WHILE ACCELERATING THE TRANSMISSION SLIPS OUT OF GEAR (DRY TYPE AUTOMATIC TRANSMISSION) AND THERE IS NO CONTROL UNDER POWER. I HAVE TO COAST TO THE SIDE OF THE ROAD AND TURN OFF THE CAR AND RESTART IT AND HOPE THAT THE TRANSMISSION REENGAGES. . THIS HAS HAPPENED ON BOTH THE STREET AND HIGHWAY. ON THE HIGHWAY I HAVE TO CONTEND WITH THE POSSIBLE CHANCE OF BEING REAR ENDED BY A VEHICLE TRAVELING MUCH FASTER THAN ONE ON THE STREET. THIS HAS HAPPENED ON A REGULAR BASIS, AND THE DEALER HAS YET TO FIX THE PROBLEM. THIS PROBLEM HAS EXISTED AS LONG AS I HAVE OWNED THE CAR. *JS

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHENEVER THE FRONT DRIVER AND PASSENGER SIDE EXTERIOR DOORS WERE OPENED, AN UNUSUAL NOISE WAS HEARD FROM THE TRANSMISSION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER THREE TIMES FOR THE PROBLEM. THE TECHNICIAN ADVISED THAT THE TRANSMISSION WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 564.

THE TRANSMISSION SHIFTS ROUGHLY BETWEEN FIRST AND SECOND GEAR. IT CAUSES THE CAR TO SHUTTER AND ON AN INCLINE, HAS CAUSED THE VEHICLE TO ROLL BACKWARDS. I HAVE TAKEN THE CAR TO A FORD DEALERSHIP AT LEAST 4 TIMES TO FIX THE ISSUE, BUT THEY HAVE TOLD ME EACH TIME THAT THERE IS NO PROBLEM WITH THE TRANSMISSION. MY DRIVER DOOR AND DRIVER-SIDE PASSENGER DOOR HAVE BOTH OPENED WHILE I WAS DRIVING BECAUSE OF A FAULTY LATCH. THEY OPENED ON SEPARATE OCCASIONS, SO I HAVE BEEN TO FORD TWICE BECAUSE OF THE DOOR NOT CLOSING. LASTLY, THE AC HAS TWO SEPARATE ISSUES WHERE IT DOESN'T WORK. THE TECHNICIANS AT FORD HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM, SO IT HAS GONE ON UNSOLVED. *TR

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE TRANSMISSION WOULD STUTTER ABNORMALLY. THE VEHICLE WAS SHUT OFF AND RESTARTED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY ADVISED THE CONTACT THAT THE CENTRAL COMPUTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 500.

TRANSMISSION FAILURE, SLOWING TO EXIT OFF THE INTERSTATE, VEHICLE SHOOK VIOLENTLY. TOOK IT TO THE FORD DEALER THAT I PURCHASED IT FROM, THEY REFUSED TO LOOK AT OR SERVICE MY VEHICLE AND SENT ME ON MY WAY. I HAD ALREADY TAKEN IT TO THEM ON 3 DIFFERENT OCCASIONS FOR A NOISE AFTER THE VEHICLE WAS SHUT OFF, THEY ASSURED ME THE NOISE WAS NORMAL, SAYING IT WAS LUBRICATING THE TRANSMISSION SO IT DIDN'T HAVE TO "COLD START." I FOUND A TSB ABOUT THIS NOISE AND TOOK IT BACK TO THEM TO HAVE THEM CORRECT THE PROBLEM THEY HAD TOLD ME WAS NORMAL. AFTER THEY MADE THE NOISE GO AWAY IS WHEN THE TRANSMISSION STARTED TO SLIP. I TOOK IT TO A DIFFERENT FORD DEALER WHO REPLACED THE DEFECTIVE PARTS AFTER A 36 DAY WAIT. I HAD THE VEHICLE BACK FOR 3 DAYS AND THE TRANSMISSION STARTED SLIPPING AGAIN. I FILED A COMPLAINT WITH THE BBB REQUESTING FORD DO A BUY BACK OF THE VEHICLE, ARBITRATOR RULED THEY DIDN'T HAVE TO. I AM NOW IN THE PROCESS OF APPEALING THIS DECISION. THESE CARS WITH THIS PARTICULAR TRANSMISSION ARE UNSAFE AND FORD IS REFUSING TO DO ANYTHING ABOUT IT. *TR

MY PERFORMANCE CONCERN STARTED WITHIN THE FIRST WEEK OF OWNERSHIP. I HAD REPORTED WHAT I PERCEIVED AS A PERFORMANCE ISSUE TO THE DEALER BUT OPTED TO GIVE A NEW CAR TIME TO "BREAK IN". 4 WEEKS INTO MY OWNER EXPERIENCE, THE SERVICE DEPARTMENT HELD AND DROVE THE CAR FOR 5 DAYS AND HAD DETERMINED THAT A TRANSMISSION COMPONENT WAS THE CAUSE OF THE ISSUE I WAS EXPERIENCING. I NOW HAVE OVER 10K MILES ON THE VEHICLE AND HAVE HAD THE SAME EXPERIENCE. THE SERVICE DEPARTMENT HAS SINCE TOLD ME THAT THE ROUGH IDLE IN PARK OR IN GEAR WITH BRAKE APPLIED IS THE RESULT OF THE "DIRECT INJECTION" TECHNOLOGY USED IN THIS VEHICLE. THE HESITATION EXPERIENCED DURING 0 TO >0 ACCELERATION (GRADUAL OR HARD) IS ALSO THE RESULT OF THE "DIRECT INJECTION" TECHNOLOGY COUPLED WITH ELECTRONIC CLUTCH TECHNOLOGY USED IN PLACE OF A TORQUE CONVERTER. THIS COMBINATION HAS YIELDED NUMEROUS "ALMOST STALLED" CONDITIONS DURING NORMAL DRIVING MANEUVERS INCLUDING ACCELERATION DURING THE COMPLETION OF A LEFT TURN CROSSING ONCOMING LANES OF TRAFFIC. I RAISE THIS CONCERN AS I UNDERSTAND THERE IS AN INVESTIGATION OF F150 VEHICLES WITH "DIRECT INJECTION" TECHNOLOGY AS A POTENTIAL CAUSE FOR THE LOSS OF POWER. MY EXPERIENCE WITH THE FORD FOCUS HAS NOT RESULTED IN AN ACCIDENT. MY GOAL IS TO RAISE AWARENESS TO A SIMILAR CONDITION FROM THE SAME MANUFACTURER UTILIZING THE SAME TECHNOLOGY. I ALSO HAVE A SECOND VEHICLE ([XXX]) THAT IS LEASED AND HAS THE SAME PERFORMANCE ISSUE DESCRIBED ABOVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I PURCHASED THIS VEHICLE NEW FROM FORD OF MAYAGUEZ. I SOON NOTICED THAT THE WINDSHIELD WHEN WET OR FOGGY WAS MOTTLED OUTSIDE THE GLASS. THINKING IT NEEDED CLEANING I RETURNED TO DEALER WHO COULD DO NOTHING. REPEATED ATTEMPTS TO CLEAN IT HAVE FAILED EXCEPTING A SLIGHT WEAR OF THE MOTTLING WHERE THE WIPERSWORK. THE MOTTLED OUTSIDE OF THE GLASS IS PRONOUNCED AT DARK REFLECTING STREETLIGHTS OR IN RAIN OR FOG WHEN FRONT VIEW IS SEVERELY AFFECTED. THE PATTERN OF THE MOTTLED APPEARANCE NEVER CHANGES WHICH LEADS ME TO BELIEVE IT IS IN THE GLASS. OTHER WINDOWS HAVE SAME MOTTLED APPEARANCE WHEN WET BUT ARE NIT SO IMPORTANT AS THE WINDSHIELD. FORD DOES NOT ADDRESS THIS ISSUE, AND THEY HAVE NOT ANSWERED MY EMAILS. I DOUBT THIS IS UNIQUE TO MY VEHICLE. A FEW DAYS AGO I HAD TO DRIVE AT NIGHT IN A MISTY RAIN. VISION WAS SEVERELY IMPAIRED, HENCE PROMPTING THIS COMPLAINT. *TR

THIS VEHICLE HAS HAD PROBLEMS SINCE THE DAY WE BOUGHT IT .THE TRANSMISSION HAS A MIND OF ITS OWN. IT JERKS ,SHUDDERS AND SLIPS IN AND OUT OF GEAR AT RANDOM . WE HAVE HAD 4 CLUTCHES ,A TCM, 2 PURGE VALE REPLACEMENTS AND COUNTLESS SOFTWARE UPDATES. IT HAS COMPLETELY LOST THE ABILITY TO PROPEL ITSELF ON THREE SEPARATE OCCASIONS; ONCE WHILE WE WERE TAKING IT IN TO THE DEALER . WHEN WE GOT TO THE DEALER THEY TOLD US THAT "YES THAT CAN HAPPEN SOMETIMES " !!! PLEASE HELP US AND HOLD FORD ACCOUNTABLE FOR THEIR RECKLESS DECISION TO ALLOW THESE VEHICLES TO BE SOLD TO CHUMPS LIKE ME . THEY HAVE DELIBERATELY AND REPEATEDLY BLAMED US FOR THEIR MISTAKE . WE ARE UNABLE TO USE OUR VEHICLE BECAUSE IT IS UNSAFE .

AUTOMATED MANUAL TRANSMISSION CLUTCHES ARE SLIPPING CAUSING MODERATE TO SEVERE (INTERMITTENT) HESITATION. DEALER SAYS THAT THE WAY ITS SUPPOSED TO BE WHEN I TOOK IT IN FIRST WEEK WE HAD IT. WENT TO INDEPENDENT MECHANIC FOR SECOND OIL CHANGE AND FLUID IS LEAKING IN REAR MAIN SEAL, DEALER DIDN'T EVEN CHECK. REPLACED CLUTCH ASSEMBLY AT 21000 MILES, HESITATION FROM START, 8000 MORE MILES, DEALER SAYS NOTHING WRONG, TAKE TO INDEPENDENT MECHANIC AND AGAIN LEAKING FROM REAR MAIN SEAL. JUST GOT CAR BACK WITH NEW SEAL, DIDN'T REPLACE CLUTCH. CONTACTED ATTORNEY TO LEMON LAW THE CAR IN GEORGIA AND THEY HAVE SENT NOTIFICATION TO FORD. *TR

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRANSMISSION WAS RE-CALIBRATED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 15,000.

LIKE MOST OF THE COMPLAINTS ON THIS VEHICLE MY FOCUS HESITATES AND STUTTERS. THERE WAS ALSO A FLUTTERING NOISE IN THE FRONT END WHILE THE CAR WAS OFF THAT HAPPENED RIGHT AWAY AFTER PURCHASING. I TOOK BACK TO THE DEALERSHIP A WEEK LATER AND WAS TOLD THAT THE NOISE WAS NORMAL AND THAT THE STUTTERING WAS DUE TO THE SMALLER ENGINE. FINALLY TOOK THE CAR BACK IN BECAUSE IT WAS GETTING WORSE, AND THIS TIME THE THROTTLE BODY WAS REPROGRAMMED (WHICH I WAS ORIGINALLY TOLD WAS COMPLETELY REPLACED, BUT WASN'T THE CASE) COME TO FIND OUT THIS A COMMON ISSUE IN FORD VEHICLES BUT NO RECALL ISSUED, JUST PART OF THE NHTSA CUSTOMER SATISFACTION PROGRAM. MANY OF THE MODELS IN THIS PROGRAM WERE ISSUED A EXTENDED WARRANTY, BUT NOT THE FOCUS. I WAS INFORMED BY THE DEALERSHIP I WILL BE FINANCIALLY RESPONSIBLE FOR A NEW THROTTLE BODY IF IT STARTS AGAIN ONCE MY WARRANTY IS UP. NOT SURE WHY THIS IS OKAY TO CONTINUE WITH NEW FORD MODELS WHEN IT WAS FIRST ADDRESSED IN 2012, AND WHY I'M RESPONSIBLE TO PAY TO FIX A PROBLEM THAT IS THE MAKERS ERROR OF WHICH THEY HAVE BEEN MADE AWARE OF. *TR

TL- THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHENEVER TRAVELING UPHILL, THE VEHICLE WOULD ROLL AWAY IN REVERSE. THE CONTACT STATED THAT THE FAILURE OCCURRED WHENEVER SWITCHING FROM THE BRAKE PEDAL TO THE ACCELERATOR PEDAL. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE VEHICLE WAS PERFORMING AS DESIGNED AND THAT THE OCCURRENCE WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. THE CONTACT STATED THAT HE RECEIVED INFORMATION FROM THE MANUFACTURER THAT STATED THAT THE VEHICLE WAS SUPPOSED TO ROLL AWAY IN REVERSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 500. KMJ

FORD FOCUS 2012-2013 HAVE DANGEROUS TRANSMISSIONS. FORD SELLS YOU AN AUTOMATIC TRANSMISSION, BUT ACTUALLY IS A MANUAL TRANSMISSION WITH DUAL CLUTCHES AND A COMPUTER. MY CAR LUNGES, SURGES, LUGES, GRINDS, AND DOESN'T ACCELERATE PROPERLY, IT IS LIKE DRIVING A BUCKING BRONCO. FORD INITIALLY SAID THESE PROBLEMS WOULD GO AWAY AT 3000 MILES ONCE THE CAR LEARNS HOW I DRIVE. HERE I AM 6 TIMES INTO THE SHOP 11,000 MILES AND FORD SERVICE MANAGER FINALLY ADMITS THE TRANSMISSION IS FLAWED AND THERE IS NOTHING THEY CAN DO TO FIX IT. HE STATES THE PARTS FOR THE TRANSMISSION WERE NOT MAKE TO SPECK AND THAT'S THE PROBLEM. MY CAR SITS IN MY CARPORT NOW BECAUSE IT HURTS MY NECK TO DRIVE IT....IT JERKS MY HEAD BACK AND FORTH EVERY TIME IT DECIDES TO SHIFT....IF IT DOES AT ALL. I HAVE HAD TO PULL OVER WHEN GETTING ON AN LOS ANGELES FREEWAYS BECAUSE MY CAR CANT DECIDE WHAT IT WANTS TO DO AND I AM LUCKY NOT TO HAVE BEEN HIT. THIS CARS TRANSMISSION IS HORRIBLE DANGEROUS......IT ALSO ROLLS BACKWARDS ON HILLS FORD FORGETS TO TELL YOU THIS UNTIL YOU BRING IT IS. SO, NOT ONLY IS THIS CAR A DEATH TRAP, I FEEL LIKE I WAS TOLD I BOUGHT AN AUTOMATIC WHEN I DIDN'T ITS A MANUAL. FALSE ADVERTISING. WHEN I BUY AN AUTOMATIC I EXPECT IT TO BE AN AUTOMATIC. FORD NEEDS TO BE RESPONSIBLE AND GET RID OF THESE TRANSMISSIONS BEFORE SOMEONE IS KILLED. FYI ALSO THEY SAY IT GETS GREAT GAS MILEAGE BUT IT IS FALSE I GET MAYBE 20 IN THE CITY AND MAYBE 30 ON THE FREEWAY. THERE ARE THOUSANDS OF US FORD FOCUS DRIVERS OUT THERE THAT NEED FORD TO STEP UP AND TAKE RESPONSIBILITY FOR THIS FAULTY NOT MADE TO SPECK TRANSMISSION!!!!!!!!!!!!!!!!!!!! *JS

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE HEAD RESTRAINT WERE NOT ADJUSTABLE AND WOULD PUSH HIS HEAD FORWARD TO THE POINT WHERE HE WAS UNABLE TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHO SUGGESTED THAT THE CONTACT PURCHASE THE ADJUSTABLE HEAD RESTRAINTS. THE CONTACT FOUND THE SOLUTION TO BE UNREASONABLE. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 300.

I WAS DRIVING ON THE FREEWAY AND ATTEMPTED TO ACCELERATE. THE TRANSMISSION HUNTED FOR A GEAR BUT SEEMED TO GET STUCK BETWEEN GEARS AND ACTED AS IF IT WAS IN NEUTRAL. THE ENGINE RPMS STAYED UP SINCE I HAD MY FOOT ON THE GAS. I LET OFF THE ACCELERATOR AND THE ENGINE RPMS DIDN'T DROP, BUT KIND OF JUMPED AROUND. I TRIED APPLYING THE ACCELERATOR BUT IT JUST REVVED AND DIDN'T ACCELERATE. I THEN STOPPED APPLYING THE ACCELERATOR, SHIFTED TO NEUTRAL, THEN SHIFTED BACK TO DRIVE AND THE TRANSMISSION FOUND A GEAR AND I WAS ABLE TO DRIVE NORMALLY. *TR

MY 2013 FORD FOCUS WANTS TO STALL WHEN GOING FROM 1ST TO 2ND AND OR THE GEARS SLIP AND THE CAR STUTTERS LOSING SPEED SUDDENLY. IT IS EQUIPPED WITH THE MANUAL AUTOMATIC TRANSMISSION. INITIALLY IT WAS ALSO DOING IT WHILE TRYING TO REVERSE. I CALLED THE DEALERSHIP WITH IN TWO MONTHS OF PURCHASE AND WAS TOLD THAT THE VEHICLE NEEDED TO BE "BROKEN IN" AND CONTINUE TO DRIVE IT FOR 1500-2K MILES. I LET IT GO AND FINALLY BROUGHT IT IN THE FOLLOWING SEPTEMBER AND SINCE THAN AN ADDITIONAL 5 TIMES. THEY HAVE REPLACED THE THROTTLE BODY AND REPROGRAMMED THE VEHICLE THREE TIMES. IT WILL ACT OK FOR A FEW WEEKS AFTER THE REPROGRAMMING THEN SLOWLY GOES BACK INTO THE SAME PATTERN UNTIL IT HAPPENS ON A CONSISTENT BASIS. I FIND IT OCCURS MORE AFTER DRIVING HIGHWAY MILES AND THEN BEING STUCK IN HEAVY TRAFFIC (WHICH IS MY DAILY COMMUTE). I'VE SPOKEN WITH FOUR DIFFERENT FORD TECHNICIANS AND EACH CLAIM THAT FORD IS AWARE OF THIS PROBLEM HOWEVER THEY DO NOT KNOW HOW TO FIX IT. INITIALLY I WAS ACCUSED OF DRIVING TWO FOOTED OR NOT KNOWING HOW A STANDARD SHOULD SHIFT. UPON EXPLAINING THAT I DO NOT DRIVE TWO FOOTED, I AM WELL AWARE OF HOW STANDARDS SHOULD SHIFT AS I AM NOT A NEW DRIVER, I WOULD BE CONNECTED WITH A TECHNICIAN. THIS IS A HUGE SAFETY CONCERN ESPECIALLY IN BUMPER TO BUMPER TRAFFIC ON THE HIGHWAY. *JS

TRIED TO TELL DEALERSHIP ABOUT STUTTERING OF CAR WHEN IT IS SHIFTING, RESPONSE WAS NOT ENOUGH MILES ON IT, NOTHING WAS CHECKED OUT. ALSO CALLED DEALERSHIP AGAIN ABOUT THE STUTTERING, HAD THE FEELING THEY THOUGHT I WAS CRAZY. OIL CHANGE AT 5000 MILES, WAS ASKED ABOUT HOW I LIKED THE NEW STANDARD AUTOMATIC TRANSMISSION, WAS NOT IMPRESSED, WAS TAKEN OUT ON THE ROAD, HAD A LOUD SCREECH IN THE FRONT OF THE CAR ON THE HIGHWAY, WAS TOLD SOMETIMES A SOMETHING GETS LOOSE AND AIR GETS UNDER IT AND IT SCREECHES**.2ND OIL CHANGE, HAD ENOUGH OF THE RUN AROUND, MADE SOME NOISE AND GOT THE CAR CHECKED OUT ON A COMPUTER, LOW AND BEHOLD, THEY FOUND A BAD CLUTCH, THEY ARE REPLACING IT AT NO COST TO ME, PROBLEM IS I DON'T WANT THIS CAR ANYMORE, I FEEL VERY UNSAFE DRIVING THIS CAR, & I FEEL IT IS A " LARGE RED LEMON "& I WANT IT REPLACED WITH A GOOD DEPENDABLE NEW CAR, I DON'T HAVE TO BE AFRAID TO DRIVE. THANK YOU, WOULD LIKE TO THINK THIS WOULD HELP MY CAUSE. *TR

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 22,600. UPDATED 06/30/14 MA THE CONSUMER STATED THE VEHICLE EXPERIENCED INCONSISTENT TRANSMISSION PERFORMANCE AND LURCHES DURING ACCELERATION FROM A STOP. THE VEHICLE COULD NOT BE TRUSTED DURING EXPECTED QUICK RESPONSE. UPDATED 07/2/2014 *JS

The contact owns a 2013 Ford Focus. The contact stated that after shifting into drive, the vehicle started to jerk abnormally. The contact stated that after accelerating to 40 MPH, the vehicle started to operate normally. The vehicle was taken to the dealer and the contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the warranty only covered the transmission, not the clutch. The failure mileage was 15.

WHEN DRIVING AT HIGHWAY SPEEDS THE STEERING BECOMES "STICKY". WHEN ATTEMPTING TO KEEP THE VEHICLE IN A STRAIGHT LINE THE STEERING STICKS IN ITS CURRENT POSITION AND TO MAKE A SLIGHT MODIFICATION I HAVE TO PUT MORE EFFORT INTO TURNING THE STEERING WHEEL. ONCE THE STEERING RELEASES THE CAR OVER CORRECTS AND THEN I NEED TO MAKE A CORRECTION IN THE OPPOSITE DIRECTION CAUSING A "ZIG-ZAG" MOTION. IT FEELS LIKE I COULD LOSE CONTROL IF I OVER CORRECTED AND I FIND MYSELF GRIPPING THE STEERING WHEEL WHEN DRIVING THIS VEHICLE AT HIGHWAY SPEEDS. IN CITY DRIVING I DON'T NOTICE THIS HAPPENING, ONLY HIGHWAY DRIVING IT TENDS TO "STICK" IN ITS POSITION. I BROUGHT THE CAR TO THE DEALERSHIP AND THEY MENTIONED IT HAS ELECTRONIC STEERING AND THAT THIS IS NORMAL AND THEY DIDN'T KNOW OF ANY TSB'S ON THE VEHICLE YET. I FEEL THAT THIS IS A SAFETY ISSUE SINCE IT WOULD BE EASY TO OVERCORRECT AND THEN EVENTUALLY LOSE CONTROL OF THE VEHICLE, OR EVEN CAUSE AN ACCIDENT IF THERE IS A CAR IN THE NEXT LANE. I BELIEVE FORD NEEDS TO ADJUST THEIR ELECTRONIC STEERING TO ASSIST LESS THAN IT IS CURRENTLY PROGRAMMED TO DO. *TR

WHEN YOU TURN ON THE HEADLIGHTS OR IF YOU TURN ON THE FRONT WINDSHIELD WIPERS, THE INSTRUMENT CLUSTER GAUGES, GET "VERY DIM". WHEN THE HEAD LIGHTS ARE TURNED TO OFF, ALL OF THE GAGE LIGHTS GET BRIGHTER. THIS MAKES IT VERY DIFFICULT TO DRIVE AND SEE THE SPEEDOMETER DURING THE DAYTIME. I WOULD LIKE TO DRIVE WITH MY RUNNING LIGHTS "ON" DURING OUR TRAVELS IN THE DAYTIME. BUT THE GAUGES GET TO DIM TO READ IN THE DAYLIGHT, SO WE TRAVEL WITH OUR RUNNING LIGHTS IN THE "OFF" POSITION. OUR LOCAL FORD DEALER SAYS THAT IS THE WAY THEY ARE DESIGNED AT THE PRESENT TIME. THE LOCAL DEALER DOES NOT HAVE A "FIX".... THIS IS A SAFETY ISSUE FOR ME AND MY WIFE. *TR

AT APPROXIMATELY 7:15 AM, ROADWAY WAS WET (PREVIOUSLY RAINED), TRAVELING AT APPROXIMATELY 60 MPH IN LANE 3 OF 3 AND CHANGING LANE INTO LANE 2 OF 3 WHILE MILDLY ACCELERATING AND THEN LET OFF THE ACCELERATOR LIGHTLY AS CHANGING LANE (APPROACHING REAR OF VEHICLE IN FRONT OF ME). AS I TRIED TO ACCELERATE AFTER CHANGING INTO LANE 2, THE VEHICLE APPARENTLY SHIFTED INTO NEUTRAL WITHOUT USER INPUT, ENGINE COULD BE REVVED TO 5K RPM WITH NO EFFECT ON FORWARD SPEED. I MOVED GEAR SELECTOR INTO N FROM D AND BACK, AND D TO L AND BACK WITH NO EFFECT. I HAD TO PULL OVER TO FAR LEFT AS IT WAS UNSAFE TO MOVE TO RIGHT. VEHICLE WAS OTHERWISE COASTING WITH VERY LITTLE RESISTANCE (SPEED LOSS WAS VERY GRADUAL SUGGESTING NO BRAKING EFFECT VIA ENGINE COMPRESSION). ONCE I REACHED APPROXIMATELY 10-15 MPH THE TRANSMISSION REENGAGED A GEAR AND WAS ABLE TO DRIVE AWAY. AUTOMATIC TRANSMISSION DISENGAGED WITHOUT USER COMMAND, CAUSING LOSS OF PROPULSION AND POTENTIALLY DANGEROUS SITUATION OF BEING STRUCK FROM BEHIND. *TR

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHEN ACCELERATING FROM A COMPLETE STOP, THE VEHICLE WOULD VIBRATE ABNORMALLY. IN ADDITION, THERE WAS A REDUCTION IN ENGINE POWER WHEN ATTEMPTING TO ACCELERATE ON AN INCLINE. THE FAILURES WERE RECURRING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN ADVISED THAT THE CLUTCHES AND SEALS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 900.

THE INSTRUMENT CLUSTER GAUGES ARE HARD TO READ ON A SUNNY DAY. THE VISION OF THE SPEEDOMETER, WHILE DRIVING ON A SUNNY DAY IS VERY HARD TO READ. IT IS A DISTRACTION TO STARE AT THE SPEEDOMETER, TO SEE THE SPEED OF THE VEHICLE. THE INSTRUMENT CLUSTER LIGHTS ARE SET AT THE BRIGHTEST SETTING. THE GLARE FROM THE POLISHED ALUMINUM ON THE STEERING WHEEL IS ALSO A DISTRACTION WHILE DRIVING ON A SUNNY DAY. THE CLUSTER GAUGE BACK LIGHTS NEED TO BE BRIGHTER. MY LOCAL FORD DEALER WAS NOT A HELP... *TR

MY 2013 FORD FOCUS HATCHBACK, IN THE DAYTIME YOU CAN NOT READ THE SPEEDOMETER GAGE IN THE CLUSTER PANEL. THE GAGE LIGHTING NEEDS TO BE BRIGHTER. THE SPEEDOMETER GAGE IS SET BACK IN THE DASH AND THE DIM LIGHTING MAKE IT VERY HARD TO SEE HOW FAST YOU ARE TRAVELING. WE LIVE IN SUNNY FLORIDA AND THE BRIGHT SUN DURING THE DAY MAKES IT VERY DIFFICULT TO TELL YOUR MPH. THE INSTRUMENT DIMMER SWITCH IS ADJUSTED TO THE HIGHEST SETTING. ON A CLOUDY DAY OR AT NIGHT IT IS NOT A PROBLEM TO SEE & READ. I DROVE 2 OTHER 2013 FORD FOCUS HB AND THEY ALL HAVE THE SAME PROBLEM. THE FORD DEALER SAID THERE IS NO KNOWN FIX. THIS IS A SERIOUS HAZARD, IF ONE CAN NOT CLEARLY READ THE SPEEDOMETER GAGE. I SURE HOPE AT SOME POINT IN TIME, THIS CAN BE CORRECTED. THANK YOU. *TR

FIRST INCIDENT 10/8/12: VEHICLE SHUDDERED VIOLENTLY ON ACCELERATION FROM A STOP AND SHUDDERED IN BETWEEN GEAR SHIFTS. REPROGRAMMED PCM/TCM MODULE, TR SENSOR RELEARN, SHIFT DRUM MOTOR AND CLUTCH RELEARN. SECOND INCIDENT 9/25/13: VEHICLE VIBRATES ON ACCELERATION. REPROGRAMMED PCM/TCM PER TSB 13-9-4. THIRD INCIDENT 10/29/13: VIBRATION AGAIN ON ACCELERATION. ORDERED PARTS PER TSB 13-9-4. FOURTH INCIDENT 12/19/13: INSTALL 29 PARTS ORDERED ON 10/29 VISIT ON TRANSMISSION INCLUDING CLUTCH ASSEMBLY AND SEALS. FIFTH INCIDENT 10/8/14: VEHICLE STARTED SHAKING AND SHIFTING STRANGE ON THE HIGHWAY AND CHECK ENGINE LIGHT CAME ON. VERY SCARY INCIDENT AS I WAS AFRAID THE ENGINE WAS GOING TO DIE AND I WOULD LOSE CONTROL. MANAGED TO GET OFF THE HIGHWAY AND WAS NEAR FORD DEALER IN DOWNERS GROVE WHO DIAGNOSED CODE P090C (TRANSMISSION) AND SAID HE COULD NOT GET THE CAR IN AS THEY WERE FULL BUT SAID TO TAKE IT SLOW AND MANAGED TO GET IT BACK TO VAN DRUNEN FORD FOR SERVICE. SERVICE DEPARTMENT REPROGRAMMED PCM/TCM AND PERFORMED PINPOINT TEST PER WSW PROCEDURE. SIXTH INCIDENT 4/16/15: CHECK ENGINE LIGHT CAME ON, VEHICLE SHUDDERED AND TACHOMETER WAS FLUCTUATING AT STEADY SPEED. REPLACED TCM, REPROGRAM AND PERFORM ADAPTIVE LEARN. SEVENTH INCIDENT 5/12/15: SHUDDER HAS BECOME WORSE THAN WHEN IT WAS REPAIRED THE LAST VISIT. VEHICLE IS PRESENTLY AT THE DEALER AFTER FILING COMPLAINT WITH FORD CUSTOMER CARE. VEHICLE HAS BEEN IN SEVEN TIMES FOR THE SAME PROBLEM AND FORD REFUSES TO REPLACE THIS TRANSMISSION .FORD HAS EXTENDED THE TRANSMISSION WARRANTY TO 100,000 MILES AND I WAS OUTWARDLY TOLD THIS WAS DUE TO THE FACT THAT THEY KNOW THERE IS A PROBLEM WITH THIS TRANSMISSION ON THIS VEHICLE TYPE. YOU ONLY HAVE TO SURF THE WEB TO FIND OUT HOW MANY PEOPLE ARE HAVING THE SAME PROBLEM WITH THIS FOCUS TRANSMISSION. THEY NEED TO REPLACE THIS TRANSMISSION OR EXTEND THE WARRANTY INDEFINITELY.

VEHICLE STUTTERS AND GRINDS WHEN SHIFTING GEARS. IT IS AN AUTOMATIC TRANSMISSION, BUT IT DOESN'T SEEM TO SHIFT SOON ENOUGH AND FREQUENTLY WILL LOSE POWER TO THE POINT OF ALMOST STALLING OUT. IT IS VERY DANGEROUS TO PULL OUT IN HEAVY TRAFFIC, SO I HAVE TO MAKE SURE THERE IS PLENTY OF ROOM IN CASE IT TAKES A COUPLE SECONDS FOR IT TO GET MOVING AGAIN. IT ALSO ROLLS BACKWARDS ON HILLS AND EVERY ONCE IN A WHILE KEEPS RUNNING FOR A COUPLE OF SECONDS AFTER I'VE TURNED THE CAR OFF AND REMOVED THE KEY. *JB

WHEN VEHICLE IS STOPPED AND AT IDLE SUCH AS AT A RED LIGHT, THE ENGINE SHAKES AND WHEN THE ACCELERATOR PEDAL IS DEPRESSED THE CAR HESITATES AND DOES NOT WANT TO MOVE AND FEELS LIKE THE VEHICLE WILL STALL. ONCE SPEED IS UP TO ABOUT 10-15MPH ACCELERATION IS FINE WITH NO VIBRATION OR SHAKES. THIS ISSUE CAN BE VERY SERIOUS WHEN TRYING TO PULL OUT INTO TRAFFIC. TOOK TO THE DEALERSHIP AND WAS TOLD NOTHING WAS WRONG. SOMETHING IS WRONG AND IS UNSAFE. *TR

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION WOULD HESITATE WHEN SHIFTING BETWEEN GEARS. THE MANUFACTURER ADVISED THAT THE ACTION WAS NORMAL FOR A 2-CLUTCH TRANSMISSION WITHIN THE FIRST 5000-6000 MILES. THE CONTACT STATED THAT THE FAILURE CONTINUED FOR AN ADDITIONAL 10,000 MILES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED SERVICE TO THE TRANSMISSION BUT THE FAILURE PERSISTED. IN ADDITION, THE TRANSMISSION EMITTED AN ABNORMAL DING WHEN COMPLETING A TURN IN EITHER DIRECTION. OR WHEN SHIFTING BETWEEN FIRST AND SECOND GEARS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20 AND THE CURRENT MILEAGE WAS 13,300. *TR

THE CARS TRANSMISSION STUTTERS, SHAKES, AND HESITATE BETWEEN 1 AND 2 GEAR CAUSING LOSS OF POWER , GRINDING NOISE FROM TRANSMISSION, THE CAR ALSO WILL ROLL BACK WHEN ON ANY TYPE OF HILL. *TR

I HAVE HAD MY 2013 FORD FOCUS SEVERAL TIMES IN THE DEALER, FOR TRANSMISSION PROBLEMS WITH THEIR DUAL CLUTCH TRANSMISSION INCLUDING EXCESSIVE NOISE DURING ACCELERATION, THE GEAR SHIFT AROUND ON THE STOP AND GO TRAFFIC EVEN WITH 5 MPH SPEED, HESITATION WHEN ATTEMPTING TO ACCELERATE INTO TRAFFIC, AND JERKY ACCELERATION, ESPECIALLY FROM 1ST TO 2ND GEAR. EVERY TIME THEY TOLD ME IT IS NORMAL, AND TOLD ME IF THE CAR ISN'T BREAK DOWN OR WITH AN ENGINE LIGHT ON, THEY CAN'T DO ANYTHING. I DO NOT FEEL SAFE DRIVING THE VEHICLE ANYMORE, ESPECIALLY IN HEAVY TRAFFIC AS I NEVER KNOW WHEN IT IS GOING TO FAIL TO ACCELERATE. FORD INSISTS THESE ISSUES ARE NORMAL, AND TELL ME I CAN WAIT UNTIL BEFORE MY WARRANTY EXPIRE TO COME BACK TO FIX (DON'T KNOW WHAT THAT MEAN?) *TR

THE SAME WEEK I PURCHASED MY NEW FORD FOCUS, THE TRANSMISSION STARTED TO SHUDDER UPON ACCELERATION BUT IT WASNT EVERY TIME I DROVE IT. IT WOULD DO IT FOR A DAY OR TWO THEN STOP FOR SEVERAL WEEKS OR EVEN MONTHS. THEN IT STARTED DOING IT EVERY TIME I DROVE IT.. I CONTACTED FORD, TOOK IT IN AND THEY TOLD ME THEY FIXED IT. IT APPEARED TO BE FIXED FOR A WHILE THEN STARTED DOING THE SAME THING AGAIN. ONCE AGAIN, I TOOK IT BACK TO FORD, WAS TOLD THEY WERE HAVING TRANSMISSION PROBLEMS WITH THAT YEAR AND ONCE AGAIN I WAS ASSURED IT WAS FIXED. I HAVE TAKEN IT BACK 4 OR 5 TIMES NOW FOR THE SAME PROBLEM AND EACH TIME HAVE BEEN TOLD FORD HAS FOUND A NEW WAY TO CORRECT THE PROBLEM. THE LAST TIME I HAD IT IN WAS AUGUST,7,2015. I WAS TOLD ONCE AGAIN THAT THERE WAS A NEW FIX FOR THE PROBLEM AND THAT IT WAS FIXED. WITHIN A COUPLE OF DAYS IT STARTED SHUDDERING AGAIN. ITS DOING JUST LIKE ALWAYS . STARTS OUT JUST EVERY NOW AND THEN AND THEN GETS TO BE CONSTANT. I HAVE NOTICED A DIFFERENT PROBLEM ALSO. SOMETIMES THE TRANSMISSION SEEMS TO WANT TO KEEP GOING WHEN I AM TRYING TO SLOW DOWN OR COME TO A STOP IT SEEMS TO STICK. ITS VERY SCARY. I AM ACTUALLY CONCERNED FOR MY SAFETY AT THIS POINT.

TL* THE CONTACT OWNS 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD STALL AND EXHIBIT AN ABNORMAL GRINDING NOISE WHEN DRIVING 20-30 MPH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,000. THE CONSUMER STATED THE VEHICLE EXHIBITED A ROUGH JERK, WHEN SHIFTING INTO LOWER GEARS, AS WELL AS A SHUDDER AND GRINDING METAL SOUND WHEN ACCELERATING. THE VEHICLE WAS SLUGGISH, AND DID NOT PERFORM AS A NEW CARE SHOULD. THE DEALER WAS UNABLE TO FIND A PROBLEM AND THE TECHNICIAN INFORMED THE CONSUMER, THE VEHICLE WAS PERFORMING AS DESIGNED. UPDATED 05/05/14

1. THE SPUTTERING, HESITATION WHEN PRESSING DOWN ON THE ACCELERATOR 2. AFTER STOPPING THE CAR, THE EXTRA "JOLT" SEEMS AS IF IT COULD BE A SAFETY CONCERN/ISSUE 3.YEAR LATER ALL THIS GOT WORSE AND I HAD THE CAR TOWED IN TO THE DEALERSHIP 2 TIMES FOR A TOTAL OF 38 DAYS OF "FIXING" THE PROBLEMS OF THE TRANSMISSION. 4.I'VE HAD MY CAR BACK NOW FOR 3 DAYS, THE HESITATION IS STILL THERE, NO SPUTTERING NOTICED AS OF NOW. *TR

I OWNED MY BRAND NEW CAR FOR APPROXIMATELY 7 DAYS, WHEN THE PROBLEMS BEGAN! IT HAD 4 MILES ON IT WHEN I PURCHASED IT NEW! I WAS DRIVING ON A LOCAL HIGHWAY AT APPROXIMATELY 45-55 MPH, WHEN THE STEERING STARTED TO FEEL STICKY, I FELT LIKE I WAS LOSING CONTROL OF THE VEHICLE, IT FELT AS THOUGH I WAS IN A MAJOR WIND STORM AND WAS BEING BLOWN BACK AND FORTH ACROSS THE HIGHWAY! I WAS SCARED TO DEATH! I PULLED THE CAR TO THE SIDE OF THE ROAD AND HAD MY HUSBAND COME DRIVE US THE REST OF THE WAY HOME. ALSO, WHEN TURNING TO A HARD RIGHT OR LEFT, I CAN FEEL SOMETHING UNDER MY FEET LIKE THERE'S SOMETHING ABOUT TO ROCKET THROUGH THE FLOOR BOARDS! ALSO, WHEN I'M STOPPED ANYWHERE WITH THE ENGINE RUNNING AND THE TRANSMISSION ENGAGED, AND I'M HOLDING THE BRAKE OF COURSE, THE CAR WANTS TO LUNGE FORWARD AND IT DOES IT TOO, WHEN I'M PULLING INTO OR BACKING OUT OF A PARKING SPACE. ITS DANGEROUS AND VERY SCARY!! PLEASE FORD, PLEASE LOOK INTO THESE ISSUES BEFORE SOMEONE DIES OR IS SERIOUSLY INJURED. *TR

THE VEHICLE EVER SINCE ABOUT 8 MONTHS POST PURCHASE AND TO DATE HAS A VERY UNCONTROLLABLE, JERKY TRANSMISSION, OFTEN TIMES LUNGING FORWARD AND EVEN VIBRATING DURING ACCELERATION. IT ROLLS BACK ON HILLS AS WELL. IT SHIFTS UNPREDICTABLY A LOT OF THE TIME AND SOMETIMES GEARS WILL SLIP AND THEN CATCH VERY ABRUPTLY. HOW IT'S AVOIDED RECALL FOR THIS LONG IS BEYOND MY UNDERSTANDING... *TR

Transmission not shifting properly

MY FAMILY HAS ALWAYS HAD FORD'S GROWING UP. FOR THE MOST PART I ALWAYS REMEMBER THEM BEING RELIABLE AND GREAT VEHICLES. IN 2005 I BOUGHT A 2003 F-350 WITH THE 6.0 DIESEL ENGINE. ANYONE THAT IS FAMILIAR WITH THE 6.0 POWERSTROKE KNOWS IT WAS A MONEY PIT FROM THE START. IT WAS A POOR DESIGN FROM FORD. THEY DID NOTHING TO HELP ME OUT. I EVENTUALLY SPENT AROUND 6,000 DOLLARS TO FIX THE ENGINE TO MAKE IT RELIABLE. A BIG DISAPPOINTMENT IN FORD. I RECENTLY BOUGHT A 2013 FORD FOCUS AND THE PROBLEMS STARTED ALL OVER AGAIN. TO MY UNDERSTANDING FORD IS VERY AWARE OF THE PROBLEMS WITH THE TRANSMISSION. ANOTHER BAD DESIGN FROM FORD. THE PROBLEM IS A BAD OIL SEAL IN THE TRANSMISSION THAT IS LEAKING OIL ON THE DRY DUAL CLUTCHES AND CAUSING THEM TO SLIP. THEY DID EXTEND THE WARRANTY 100,000 MILES. MY CAR HAS JUST OVER 66000 MILES ON IT. THEY WILL NOT COVER THE FIX BECAUSE IT HAS A SALVAGE TITLE. MY ARGUMENT IS THE PROBLEM IS IN THE DEFECTIVE PARTS IN THE TRANSMISSION IT HAS NOTHING TO DO WITH THE LIGHT DAMAGE IT HAD IN THE FRONT END TO STAMP A SALVAGE TITLE ON IT. OF COURSE AGAIN FORD WILL DO NOTHING TO HELP ME OUT. ANOTHER BIG DISAPPOINTMENT IN FORD.

THE CAR HAS LOCKED ME OUT THREE TIMES WHEN I HAD THE KEYS IN MY POCKET THE ELECTRICAL WENT OUT THE CAR STALLED AND I HAD TO CALL FOR HELP AND THE BLUE TOOTH WAS OUT. I GOT OUT OF THE CAR AND CALLED THE DEALER 25 MILES AWAY . I GOT THE CAR STARTED AND DROVE TO DEALER AND THEY PUT A NEW SD CARD IN THE CONSOLE, SAYING THE WRONG CARD WAS BEING USED. NOW, THE TRANSMISSION SHUDDERS AND I TOOK IT TO THE DEALER FOR A TEST DRIVE AND THEY SAID THE TIRES ARE OUT OF BALANCE AND NEVER BALANCED AT THE FACTORY. THE CAR LOOSES POWER ON STEEP HILLS AND SOME TIMES ROLLS BACK ON HILLS. THE DEALER SAYS THE TRANSMISSION WILL MEMORIZE MY DRIVING HABITS . THE TRANSMISSION TWO MONTHS LATER STILL SHUDDERS UNTIL IT WARMS UP AND HESITATES TO SHIFT T TIMES AND I FEEL THE NEED TO USE THE THROTTLE IN BETWEEN SHIFTS. THE TRANSMISSION WILL CLUNK EVERY NOW AND THE AS THE GEARS ARE OUT OF SYNC NOW, THIS CAR HAS A MIND OF ITS OWN AND SEEMS TO TRY AND CORRECT ITSELF ELECTRONICALLY. THE TRANSMISSION FEELS LIKE IT'S GOING TO LOOSE ONE OR BOTH OF ITS CLUTCHES AT ANYTIME. THE CAR IS AN ACCIDENT WAITING TO HAPPEN . AN EXAMPLE THE CAR DOWN SHIFTED ON ME AND A CAR BEHIND ME ALMOST HIT ME. THE DEALER KNOWS THERE IS A PROBLEM, BUT TELLS THE SAME STORY. THAT'S HOW A DCT IS. FORD NEEDS TO HELP THE DEALERS AND STEP UP. THE GOVERNMENT OUGHT GET AFTER FORD. THE CAR IS UNSAFE, UNRELIABLE AND NEEDS A RECALL. THE CAR HAS 3600 MILES ON IT AND RUNS LIKE 1936 FORD MANUAL SHIFT. WHAT A WASTE OF 25K, NO MORE AMERICAN CARS FOR ME. *JB

THE WEATHERSTRIPPING CAME LOOSE ON THE PAAENGERSIDE REAR DOOR, THE DEALER SERVICE DEPT REGLUED IT BACK ON AND TOLD ME NOT TO OPEN THAT DOOR FOR 24 HRS. THIS I DID, BUT WHEN I PICKED MY WIFE UP AT THE DAYCARE AND SHE GOTMIN THE PAAS. SIDE FRONT THE WEATHERSTRIP CAME LOOSE AGAIN AND THE GLUE SMELL MADE ME SICK. ALSO I AM HAVING TRANSMISSION ISSUES SUCH AS SHUDDER STARTS,SLIPPING SHIFTS. I GOT INTO A ROW WITH THE PEOPLE AT THE DEALER,FRIENDSHIP FORD, BRISTOL,TN 37620 AND WAS TOLD BY THE OWNER NEVER TO COME ON HIS PROPERTY AGAIN OR I WILL BE ESCORTED OFF BY THE POLICE.