2014 Ford Focus Complaint Log

I’m pretty sure the tcm went out because the check engine light is on and it is shuddering and losing power randomly. Also will not go into reverse unless I shut car off.

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted into first gear and the transmission was slipping. No warning light was illuminated. The vehicle was taken to the dealer, who determined that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 42,000.

The contact owns a 2014 Ford Focus. The contact stated while attempting to drive from a complete stop, the vehicle failed to respond upon depressing the accelerator pedal. Additionally, the vehicle failed to respond upon shifting to reverse(R). The contact stated that the vehicle failed to shift into gear. The check engine warning light was illuminated, and the message "Transmission Fault - Service Now" was displayed. The contact was able to shift to neutral(N) after several attempts, and the vehicle was pushed into a gas station with assistance. The contact stated that upon scanning the vehicle with a vehicle scanner, the contact retrieved diagnostic trouble codes indicating a TCM failure. The contact accidentally reset the codes, and the vehicle became drivable; however, the vehicle failed to exceed 40 MPH. The contact stated that the failure recurred. The vehicle was taken to the dealer to be diagnosed, but the dealer was unable to duplicate the failure because the code had been reset. The vehicle was taken to a second dealer, Nielsen Ford of Morristown (170 Ridgedale Ave, Morristown, NJ 07960), where it was diagnosed with TCM failure, and the contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,711.

The contact owns a 2014 Ford Focus. While the contact’s daughter was driving approximately 30 MPH, the lost motive power and started to decelerate unintendedly. The driver coasted to the side of the road; however, while attempting to turn around to return home, the vehicle failed to reverse as intended. The driver drove the longer route back to the residence because the vehicle failed to shift into reverse. The check engine warning light was illuminated but was off the following morning. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 86,000.

The contact owns a 2014 Ford Focus. The contact stated while driving 30 MPH, the vehicle jerked, and the vehicle failed to accelerate as intended while depressing the accelerator pedal and the vehicle stalled. The message "Transmission Overheating - Stop Vehicle" was displayed. The vehicle was able to coast to the side of the road. The contact waited for 20 minutes to restart the vehicle. After several attempts, the vehicle restarted; however, the failure recurred a short distance afterwards. The contact coasted to the side of the road and restarted the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was not repaired due to the cost. The failure had progressively worsened. Most recently, the transmission overheated, and the contact had to pull over and wait for the transmission to cool down. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 13V523000 (Power Train). The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 168,000.

On June 10th 2025 the engine light came on in my 2014 Ford Focus and I lost transmission function. The car was slipping out of gear, completely losing power and speed between first & second gear and third & fourth gear. I pulled into traffic before realizing the issue and almost got hit by two oncoming vehicles - one locked up their brakes to avoid hitting me, the other swerved into another lane which thankfully was empty. Slowing down was difficult, it was very hard to stop and I lost reverse gear. The overall driving experience was very rough and jerky. Driving 3 miles home I almost got rear ended two times due to loss of power between first & second gear. Driving 6 miles to the Ford dealership I almost got rear ended 1 time & 1 time I could not completely stop until I was halfway into a busy intersection. I had no ability to backup and traffic was completely blocked in one direction until I was able to safely cross the other 3 lanes of the intersection on a red light!! Prior to this incident & since I bought the car with 12,000 miles in 2020, it ALWAYS had rough transitions between gears & sputtering/brief loss of power when accelerating from stopped. I formerly had a 2013 Ford Focus which had these same issues so I figured that’s just how these cars drive with the Powershift dual clutch transmission. I had no idea that I should have been extremely concerned about the hard shifts & sputtering. I never received a single Customer Satisfaction Program letter from Ford about the clutch, leaking seals, or TCM warranty extensions and issues. If I had I would have brought my car in for service a long time ago. I am disappointed & dismayed that a recall has not been forced by the NHTSA. Ford has gotten away with putting unsafe vehicles on the road with little to no accountability. I, and dozens of others, could have been killed or severely injured while I was on the road in this unsafe car.

The contact owns a 2014 Ford Focus. The contact stated that while driving 30 MPH, the vehicle hesitated and lost motive power. The contact stated that the vehicle failed to accelerate or exceed 30 MPH. The message "Transmission Overheating" was displayed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V523000 (Power Train); the VIN was included but was already repaired under the recall. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 75,000.

Improperly shifting, intermittently stalls in shifting and loses transmission power. Scan code PO902 Clutch Actuator circuit low Plus 3 other possible

Car shakes and shutters while shifting between gears, no other warning system came on to let me know about the transmission issues prior to this day.

I have a 2014 Ford Focus. For years, the car has been shaking when I slow down and speed up. I never really cared because it got me from point A to point B. But now it stalls and won't shift gears unless I go to high RPMS. The check engine light is on and a mechanic told me the transmission needs replaced. I have a DPS6 transmission and discovered that it is part of the class action lawsuit and extended warranty. I called Ford and they told me to write a letter to their office of general counsel. I am worried that is a stall tactic so I want to report it here. I no longer feel safe driving this vehicle.

My car smells like it’s leaking gas and when I took a flash light n went under the car it shows the tank and the hose connected to the tank has signs of it being wet but when the car is running it smells a lot worse and constantly is shaking, shuddering and causing my transmission to malfunction and I’ve read online that there was a re call # 14S20 But i can’t find it on this website

My car RPM get stuck on 3 and begin to jerk while driving on the Highway.

On [XXX], we reported the vehicle to a local dealership that it was running rough, with hesitation at acceleration, then a sudden surge of speed; stalls at low speeds/while idling at stop lights; and unexpected increases in RPMs when driving a constant speed. This left my son feeling very unsafe and at risk for accidents. We took the vehicle to the dealership for inspection, suggesting it may be the Transmission Control Module causing issue (for which we've received two notifications about the warranty recall). The dealership said that there was no issue with the TCM and refused to perform the repair. (The dealership said that any repair could not be covered because there was no error code related to the TCM, even though the symptoms were as described in the warranty recall letter.) The dealership instead replaced the canister purge valve. On [XXX], approximately 2.5 weeks later, my [XXX] son was driving this vehicle when he got a transmission warning light indicating an urgent repair. He barely got the car home (at midnight) and was unable to put it in reverse to park. We took the car to the dealership for further inspection. The dealership said that the entire clutch assembly needed to be replaced, for $4100. Based on our research on past class action suits and recalls, it seems like the deterioration of the clutch assembly may be directly related to the TCM issues. However, the dealership has said that... > There's no error code related to the TCM so they can't say whether it is related > Without an error code, the TCM itself can't be replaced, nor can they associate the needed repairs to the TCM > Clutch repair was covered but only to 10 years (this vehicle is low mileage, but 11 years old). Consequently, we are expected to bear the burden of the entire $4100 cost ourselves for a known issue that resulted in thousands of recalls and repairs. Furthermore, this issue should've been caught much earlier given the information we've provided. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Focus. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as needed. The contact stated that while driving at various speeds, the engine overheated, and the vehicle hesitated and stalled. The check engine warning light illuminated. The dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered no assistance. The approximate failure mileage was 136,000.

Car stalls and have had three car accidents and ford refused to pay for gas tank isoes and car does not start after it is used for a few mins. There is a serious mileage fluctuations and ford dealership tefises to repair failed recall and claim ford Corp will not pay for repairs so that is nothing to be seen. Car has been seen 3 ties after failed repair and ford will nit take any responsibility for tevlls that didn't work.. Ford might offered some repair program but honoring it is another matter. Ford is aware of car accidents and claim they rather be sues then Repair car.

Was driving the car and it just stalled in the middle of the road and wouldn't start

The contact owns a 2014 Ford Focus. The contact stated that the message "Transmission Overheating" was display while driving at various speeds. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a Certified Mechanic who diagnosed the vehicle with transmission control module failure. The vehicle was not repaired. The manufacturer was informed of a possible recall but confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.

The contact owns a 2014 Ford Focus. The contact stated while her daughter was driving 30 MPH, the vehicle started to stall with the message "Transmission Hot - Wait 5 Minutes" displayed on the instrument panel. The contact pulled over and allowed the vehicle to cool down; however, the vehicle failed to resume normal operation. The contact stated that despite the message being repeatedly displayed on the instrument panel, the contact's daughter was able to coast the vehicle back to the residence. The following day the vehicle was towed to a dealer where the clutch assembly was replaced. The vehicle was repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer also referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 124,624.

I originally purchased this car in June of 2022. Less than a week after I purchased it, the issues started. My check engine light came on and my vehicle revved high, but did not accelerate. When it did this, it made a mechanical humming/grinding noise. It did this for a few short trips, then the issue seemingly resolved itself...the check engine light never turned off. I got the following codes from my reader: P0420, P2782, and P07A3. This vehicle had multiple recalls regarding the TCM malfunctioning. I tried multiple times to have Ford do the repairs as stated in the recalls. They have refused every single time. I was told that the warranty did not apply to my vehicle, then that the parts were on a major backorder, and that I should leave my car with them for an undisclosed period of time. This is not feasible, as I have 2 jobs and a child. Within the last few months, my transmission has started doing the same thing as well as overheating. I am going through coolant much faster than I should. As the issue gets worse, Ford has been of no assistance. Despite my efforts to have the recall work done as legally required, I have been turned away and am now past the 10 year/150k mile replacement warranty. I had brought it in before it ever reached that point. I am terrified to take my child to school or make it to work. My vehicle stalled on the interstate last night and I almost lost my life. There isn't really a trigger, as it acts up like this at random. Some days I drive it with no issues at all. Others, it takes me nearly an hour to get home on an otherwise 18 minute commute.

Dual transmission clause stooped working properly in the road ....I was in the uphill ride so the car behind me had some problems due to me slowing down abruptly in the road.

The contact owns a 2014 Ford Focus. The contact stated that while her sister was driving 30 MPH and attempting to depress the brake pedal, the vehicle failed to respond as needed. The contact stated that when her sister attempted to reverse, the accelerator pedal was depressed, and the vehicle failed to respond as needed. The vehicle was taken to a dealer, where it was diagnosed and determined that the clutch needed to be replaced. The vehicle was not repaired. The contact stated that a software update was performed on the rearview camera. The manufacturer was notified of the failure, and informed the contact that her sister’s vehicle was not under recall. The contact related to the failure of the Customer Satisfaction Program: 14M02 -(Focus Vehicles Equipped with a DPS6 Automatic Transmission Control Module Extended Warranty Coverage); however, the VIN was not included in the customer satisfaction program. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 143,000.

The contact owns a 2014 Ford Focus. The contact stated that while driving from a complete stop, the transmission was slipping. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission clutch failure. The dealer determined that the clutch assembly, the clutch actuator, and the levers needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

Had brakes and rotors replaced 4/07/2025 and both repair shops indicated that the front passenger tire is bulging but they state also that these are not in warranty since they were only purchased 11/8/2023 and are an 85,000 mile rated tire which I purchased all new, with balancing and alignment at time of purchase. Mavis where I purchased them refuses to fix this problem stating they aren't in warranty any further which I don't see how when I definitely didn't drive 85,000 miles in less than a year and a half. When looking up this tire it seems they're not easily available at this point either.

The primary issue is a shuddering or jerking sensation when accelerating from a stop or during low-speed maneuvers, especially during the 1st to 2nd gear shift. delayed shifting, slipping gears, and even the vehicle shifting into neutral at inappropriate times.

The contact owns a 2014 Ford Focus. The contact stated that while the vehicle was parked, the steering wheel seized. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 14V514000 (Steering). The vehicle was towed to the local dealer to be diagnosed, and the contact was informed that the steering wheel gear needed to be replaced. The DTC: P3000 was retrieved. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 32,000.

I wish to file a complaint regarding my 2014 Ford Focus, which is experiencing transmission failures related to the known defective transmission system. Ford acknowledged widespread issues with this transmission in customer satisfaction program 14m02, which extended coverage for the transmission control module (tcm). The TCM module was replaced, under recall, in April 2025 and during that same visit at B & B Ford, Barnwell SC I was told that I needed to replace the Acutators and this would stop the car from shuddering during acceleration. This cost me $658.00 out of pocket. I noticed almost immediately that the car was still shuddering during acceleration and called B & B Ford back and I was told to drive it for 500 miles and then let them know if it continued. Due to an illness I did not drive the car that much but then in October 2025 I started noticing the shuttering again. I contacted B & B Ford again and they agreed to look at the car. NOW THEY ARE TELLING ME I NEED TO REPLACE THE CLUTCH/FORK SYSTEM AT A PRICE OF $3300.00 THAT I WILL HAVE TO PAY FOR. I have filed a complaint, a lot of good that will do me, with Ford. They are fully aware of systemic failures in the transmission. Safety hazard: transmission hesitation, shuddering, and sudden loss of power create dangerous driving conditions, especially when merging or crossing intersections. Unfair limitation of remedy: the expiration of 14m02 leaves owners like me with out of pocket expenses that are outrageous. And again I will say - FORD KNOWS ABOUT THESE ISSUES AND WILL NOT DO ANYTHING ABOUT THEM!!!!!!!!!!!!!!!! THIS IS A MANUFACTURERS DEFECT. I am requesting that an inquiry be made into this matter immediately and that Ford make a recall that covers the issues that I am having along with many other Ford Focus owners. Take responsibility for the defect in this car

The contact owns a 2014 Ford Focus. The contact stated while driving 15 MPH and while depressing the accelerator pedal, the vehicle failed to respond as needed. The contact stated that a dealer was contacted. The contact was informed that a driver from Ford valet service drove the vehicle to the dealer for the vehicle to be diagnosed; however, the contact was unaware of the diagnostic result. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 140,000.

I have had problems with the tcm when I first got the car and now after having to deal with fixing the coolant reservoir my car is shuddering trying to go over 2 rpm. This makes me never want to have a Ford again. This car almost got me killed when the tcm failed and now I feel unsafe driving with the shuddering going on.

The contact owns a 2014 Ford Focus. The contact stated that while her husband was driving 70 MPH, the vehicle failed to respond. A transmission overheated fault message was displayed. The contact's husband merged to the side of the road while the vehicle was losing motive power. The vehicle was driven into a gas station and placed into unknown gears as the transmission seized. The contact towed the vehicle to the residence. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,771.

Excessive jerking when accelerating from a stop.

Transmission. It is available for inspection. It is not safe as the car can just stop anywhere. I got a diagnostics test and it’s the transmission. It has been inspected . The warning light popped on and said transmission fault.

The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission independently shifted into neutral(N), with the "Transmission Fault" message displayed on the instrument panel. The contact coasted the vehicle into a parking lot and turned off the vehicle. The contact restarted the vehicle and repeatedly moved the gear shifter back and forth until the vehicle correctly recognized that the vehicle was in drive(D). The contact was driven to the residence and remained at the residence. The vehicle was not repaired. The local dealer was contacted about the failure and the contact was informed that a recall related to the failure had expired and that the vehicle no longer qualified for the free repair. The manufacturer was also notified of the failure, but the contact was offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 180,000.

I just bought a 2014 Ford focus and after getting it a transmission fault warning came on and there was a time I was on my lunch break and the car stalled out and would only let me drive in reverse. Luckily I was able to pull in to a parking lot at a gas station without causing an accident. I put transmission fluid in but the light stayed on. It noticed that there was a leak and my check engine light has also been on the entire time. I've tried having the place I bought it from fix it but they haven't been able to get to it

The contact owns a 2014 Ford Focus. The contact stated that while refueling, the vehicle started shaking with the check engine warning light illuminated. The vehicle failed to reverse. The vehicle was towed to the dealer who diagnosed that the driveshaft had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred approximately 11 days later. The vehicle was towed to the dealer who diagnosed the same code and that the clutch assembly had failed. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 115,000.

The check engine light comes on; check and advise. The Ford dealer performed an EEC test, retrieved codes P1674 and P0122, tested the system, and found the wiring harness rubbing at the intake manifold. They disassembled to gain access, repaired the wiring harness at the engine, wrapped and re-routed the harness, cleaned all codes, and retested. It passed the road test and was OK, but the dealer charged me for this harness repair, and I found that this exact issue was subject to a Ford Motor Company safety recall (Recall 14S17 / NHTSA Recall 14V-495) concerning the engine wiring harness.

The contact owns a 2014 Ford Focus. The contact stated that while her son was driving 10 MPH, the steering wheel became stiff. The contact stated that a dealer was not contacted. The vehicle was taken to an independent mechanic where it was diagnosed that the electrical steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 125,000.

Jerking or shuddering when shifting gears Delayed or harsh gear changes The check engine light is on Trouble accelerating or decelerating The car stalls or has trouble starting

Zero codes, but massive stuttering/hesitation when accelerating from stop. Almost in several accidents when turning across traffic or with traffic.

The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle hesitated before shifting to the next gear and jolted into gear while upshifting. The contact stated that while stopped at traffic lights, the vehicle vibrated abnormally. The contact stated that whenever the vehicle was warmed up, and attempting to shift to reverse(R), the transmission failed to respond. The contact had to wait for the transmission temperature to drop and then shift into reverse(R). The ABS, ESC, and transmission warning lights were illuminated, and the message “Hill Start Assist Unavailable” was displayed. Additionally, the contact stated that while the A/C was activated, there was water accumulating in the passenger’s side footwell, causing the carpet to become saturated. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that there were several major failures with the transmission. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 53,300.

Unknown, The car refused to turn on one day and then started up again once I popped the hood. The car refused to go into reverse, I tried some reboot steps and the car started driving like normal, drove the car all the way from NV to NV, husbands new military station, took the car to the ford dealership and they assessed it was the tcm and that the car would be fine to drive again but they recommend another part for up keep, as soon as they replaced the clutch aculators the car started to have more issues than before letting me know it's worse than they thought something about the engine going out and they mentioned its why ford discontinued the dual clutch engine bc it was failing.

I took my car to Downtown Ford Sacramento for a door latch recall and Transmission Control Module (TCM) coverage under Campaign #14M02. A day later, they called saying it was ready for pickup. When I asked about the transmission, they claimed a diagnosis was required at my expense before warranty coverage would apply. I approved the diagnosis, yet my car sat for over a week with no updates. Every time I called, I was directed to Service Advisor Christian Silva, who never answered or returned my voicemails. When I finally went in person, they asked me to sign paperwork but refused to provide diagnosis results. Another advisor then admitted no diagnosis was ever performed, they only completed the door latch recall. They now demand $360 for a diagnosis and insist I leave the car again, refusing to honor Campaign #14M02. This is unacceptable, and I need Ford to address this. (VIN# [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have had the vehicle in the shop many times for tcm clutch and it is doing the heavy jerking again I believe the same issues are happening.

Transmission is jerking/hesitating between gears. I carried it into the Ford Dealership in Rockingham, NC thinking it was the TCM which is covered under the extended warranty recall. The dealership says it is the transmission clutch.

I am submitting this complaint because Ford Motor Company is refusing to honor its Customer Satisfaction Program 14M02, which extends warranty coverage on the Transmission Control Module (TCM) for certain 2012–2016 Ford Focus vehicles. The 14M02 program extends TCM coverage to 10 years or 150,000 miles from the original warranty start date, and according to updates from Ford, offers a on updates from Ford, offers a one-time repair for TCM failure through June 30, 2025, regardless of mileage or vehicle age. My vehicle experienced issues delayed shifting, transmission failure, or loss of which I have been told is caused by the faulty TCM covered under this program. However, both Ford and the dealership have refused the repair, claiming the program does not apply—despite my vehicle falling within the described criteria. I have found the official 14M02 program bulletin online (e.g., via TSBSearch.com) and spoken to other owners who have successfully received the repair. I believe Ford is failing to uphold its Please investigate Ford’s refusal to honor the TCM extended warranty under Program 14M02 and help ensure affected owners receive the repairs they were promised, especially prior to the June 30, 2025 deadline public warranty commitments, potentially putting drivers at risk due to sudden transmission failure. The company’s inconsistent handling of these repairs raises serious concerns about fairness, accountability, and public safety. Ford has failed to properly diagnose the issue and misled me regarding the coverage of the TCM under the 14M02 warranty. Despite having paid for diagnostics and extensive repairs, my vehicle continues to have the same problems, which should be covered by the 14M02 warranty, and Ford refuses to address the underlying TCM issue. This not only causes significant financial hardship but also leaves me with an unsafe and unreliable vehicle.

The contact owns a 2014 Ford Focus. The contact stated while driving approximately 35 MPH, the steering wheel became stiff. The contact stated that an unknown message was displayed. The vehicle was steered into a parking lot. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the rack and pinion needed to be replaced. The vehicle was then towed to another independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle as not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 81,000.

Vehicle engine hesitates, runs rough and stalls at low speeds between 1st and 2nd gear. The passenger door latch isn't working properly and the door sticks and is unable to be properly opened from the inside of the vehicle. The vehicle was inspected (diagnosed) by Virginia Tire and Auto who found no codes and that the transmission is not the issue and advised during the call that there was an "open recalls" on the vehicle for these issues and to take it to Ford. I received a letter in the mail from Ford for this exact issue prior to me even setting up an appointment since I am the vehicles new owner. The vehicle is now with Ford and once driven (I was told that they did test drive the vehicle although its not stated on the receipt) are able to replicate the issue since you only need to push the gas pedal (every time you press the gas) to discover these issues but have refused to fix the issue because there are no codes/indicator lights on the dashboard even though the issue is easily replicated and IS the exact recall issue. I was told that the door latch was working (its not) despite the open recall on NHTSA for the latch and I was told that their SSSC (Special Service Support Center) was called for approval however my understanding from Ford Customer support is that when you call the SSSC its a simple yes or no question. If the issue is able to be replicated when driven the answer should be YES there is a problem, so that they can get approval to proceed. However my ticket/receipt from Ford does not state any of the above. They want me to pay for another diagnosis, $200 because there is no code/indicator light. If the issues are able to be replicated and are on Fords Customer Satisfaction Program 24N07 they should be fixing the issue. This is a major safety issue and the vehicle should not be driven in this condition as well as I should NOT have to pay Ford to fix a recall (multiple recalls) which they have refused to fix, stating no repair per recall.

Transmission unexpected stalling and acceleration while driving. Yes Ford dealer located on 9371 Roosevelt blvd Phila PA 19114 they refused to fix the issues stating that the TCM 14302 warranty expired although it has been extended to June 30Th 2025.as well an an independent dealer who has fixed the clutch and transmission but I am still having transmission issues and warning lamp “service transmission now” and vehicle is still experiencing sudden stalling shuddering and is unsafe to drive. I purchased the vehicle Feb 2024 I started experiencing issues the end of December 2024 I took my vehicle to Ford Jan 9th and Fixed the Vehicle through and independent shop on 04/14/2025 and after replacing clutch and transmission I am still experiencing transmission issues.

The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the steering wheel becomes very difficult to maneuver as the "Steering Assist Fault, Service Required, Service Now" warning message was displayed. The local dealer was contacted, however, the vehicle was not diagnosed as the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 87,643.

Unknown

The contact owns a 2014 Ford Focus. The contact stated that after restarting the vehicle, an unknown message was displayed on the instrument panel, and the vehicle lost power steering functionality. The contact stated that the steering wheel was difficult to turn in either direction. The vehicle was towed to a local independent mechanic and the steering rack, steering gears, and the stabilizer bar were replaced. The vehicle was repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 81,000.