2014 Ford Focus Complaint Log

March 27th I went to have my focus recalled March 31st there was still one unopened recall. I did not go back to them to fix it the my documentation was falsified there's still an open recall on my Ford there's no documentation that I have it replaced. In fact it'd be easier to prove that they falsified information nths. It is a simple way to prove you need to remove the door handle and see if the door lock has been repaired and it hasn't

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power and unexpectedly came to a stop. The message that the transmission was hot was displayed. The vehicle was restarted and driven back to the residence, but then failed to restart. The vehicle was towed to a dealer to be diagnosed. The vehicle was diagnosed with fuel system and clutch failures. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 88,000. The VIN was not available.

Windshield wipers won't move and I got caught in the rain on the highway so its definitely unsafe.

My 2014 Ford Focus with approximately 145,000 miles is experiencing a failure of the Transmission Control Module (TCM). The vehicle hesitates, jerks, and has difficulty shifting, which creates a safety concern when driving in traffic. The issue was diagnosed by a dealership, and I was quoted approximately $1,800 for the TCM replacement. I contacted Ford for assistance, but they stated the vehicle is “outside of their programs” and refused to help, despite this being a widely known issue with Ford Focus transmissions. This defect affects the safe operation of the vehicle and should be investigated.

The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle jerked and hesitated while depressing the accelerator pedal. The vehicle was taken to an Auto Zone, but no diagnostic trouble code was found, and there was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 107,500.

The transmission is over heating while driving and jerking back constantly once it hits mph on 3. It doesn’t drive properly because of the transmission.

Problems with dual clutch automatic transmission Ford Focus Class action lawsuit of 2013.

I was pulling onto the interstate when my car stop pulling an transmission went out I was in fear for my safety an others due to being on an interstate an couldn’t go into gear I finally got To the media or shoulder of the interstate to call for Help I was left stranded with high cost to get it to Ford Dealership in bowling green ky clutch kid 4,000$ to fix it I was in fear I was goin to get. Hit by a car it was scary

Transmission Clutch Shudder -transmission Clutch . I took my vehicle in before it would have severe issues to the Ashland Ohio Ford dealer and they told me that there was nothing wrong with my vehicle. And now my vehicle is not drivable due to this recall parked. Please help me it would be a blessing!

Complaint Description: This complaint involves a 2014 Ford Focus with VIN [XXX] . The vehicle experiences severe transmission shuddering, slipping, delayed acceleration, and hesitation when attempting to accelerate from a stop. The vehicle sometimes struggles to move forward normally when entering traffic or crossing intersections. These symptoms appear consistent with the widely documented PowerShift DPS6 dual-clutch transmission defect affecting 2012–2016 Ford Focus vehicles. The hesitation and delayed engagement create a potential safety hazard when merging into traffic or attempting to accelerate normally, as the vehicle does not respond immediately to throttle input. The vehicle also appears to have electrical irregularities associated with the transmission control system, which may be related to the Transmission Control Module (TCM) failures previously reported in these vehicles. Although there are currently no open recalls associated with this VIN, the vehicle continues to exhibit transmission behavior that creates an unsafe driving condition. This complaint is being submitted so that the issue can be documented as part of the ongoing safety record regarding PowerShift transmission failures in these vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

10/02/23. Recall repair 14M02B was performed by blue Springs Ford, blue springs MO. Milage on car 96,028. Car has had normal oil change by same dealer. Car now at 107,000 miles only slightly over 10,000 miles in two years has same TMC issue but code now is P07A5. Diagnosed by same dealership and because 1st time replacement done. They are not obligated to fix again. I would agree except for the lack of miles put on Car since repair. Asking for another repair due to faulty parts.

The contact owns a 2014 Ford Focus. The contact stated that after refueling, the vehicle shook abnormally and stalled. The vehicle was restarted and driven to the residence. The contact referenced NHTSA Campaign Number: 18V735000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The vehicle was taken to a dealer; however, the vehicle was not repaired, and the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 145,000.

Here’s an overview of the transmission issues with the 2014 Ford Focus — and how many owners feel Ford Motor Company has repeatedly failed to properly fix them. What’s wrong with the transmission The 2014 Focus (and many models 2012–2016) came with a dual-clutch automatic transmission system (PowerShift transmission). That system used “dry” clutches — rather than a traditional, fluid-cooled torque-converter — which turned out to be a flawed design in real-world use. Dry clutches tend to overheat, wear out prematurely, slip, and fail, especially under common driving conditions. [XXX] +2 [XXX] +2 As a result, owners of 2014 Focus vehicles reported a long list of recurring symptoms: rough or jerky shifting, shuddering when accelerating from a stop, slipping gears, delayed or harsh gear changes, grinding or clunking noises, hesitation before accelerating (especially dangerous when merging or pulling out), and in some cases failure to shift properly or unexpected behavior like popping out of gear. [XXX] + [XXX] m + [XXX] m +3 For many drivers, these issues didn’t appear once — but kept happening repeatedly. In some cases, transmission control modules (TCMs) were replaced; in others, clutch/seal assemblies were replaced. Yet—even after repairs—the problems often resurfaced. Ford Transmission Settlement +2 CarComplaints +2 Some complaints describe serious safety and reliability concerns: jerky or unpredictable acceleration or deceleration, failure to downshift when braking (in one complaint the car “lurch[ed] forward into intersections at red lights”), slipping unexpectedly — all of which pose danger to drivers, passengers, and others. [XXX] +2 ️ Why many owners and lawsuits say there was a systemic defect According to class-action complaints, the problem isn’t just “bad luck” — it stems from fundamental design, manufacturing, and programming flaws in the PowerShift transmission. The dry- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am requesting an investigation into a vehicle I purchased on November 28, 2025, in a transaction conducted using the business name RideTime LLC. After taking possession of the vehicle, I noticed inconsistencies related to the title and odometer reading. I titled the vehicle on December 1, 2025, prior to full confirmation of these discrepancies. Subsequent investigation through Experian AutoCheck, consultation with the Virginia DMV, and inspection by a licensed mechanic revealed evidence consistent with title jumping and possible odometer tampering. Additionally, a mechanic identified indicators consistent with prior flood damage that were not disclosed at the time of sale. I acted in good faith and relied on representations made during the sale, including the use of the business name RideTime LLC. Once the discrepancies were confirmed, I immediately ceased any attempt to sell or transfer the vehicle and am reporting the matter for investigation and guidance on proper resolution.

My 2014 Ford Focus experienced a sudden failure of the DPS6 transmission. The vehicle shows trouble code P07A3 (Clutch A Stuck On). The car jerks violently when shifting, loses power, hesitates in traffic, and sometimes fails to engage gears properly. This creates a dangerous situation when merging, crossing intersections, or accelerating from a stop. Sport mode stopped working, and the transmission enters a failure state during driving. The problem puts my safety and the safety of others at risk because the vehicle does not respond consistently when accelerating. Multiple times the car lurched or delayed when I tried to pull into traffic. A dealership inspected the vehicle and confirmed the transmission problem, but refused assistance because the TCM warranty was marked “expired,” even though this is a known DPS6 defect that affects many 2012–2016 Focus vehicles. Ford customer service also refused escalation. A warning lamp (Check Engine) appeared, and the issue progressively got worse. The problem is reproducible at any time, and the vehicle is unsafe to drive.

The contact owns a 2014 Ford Focus. Upon investigation, the contact found notifications of NHTSA Campaign Numbers: 18V735000 (FUEL SYSTEM, GASOLINE) and 20V331000 (LATCHES/LOCKS/LINKAGES) associated with the VIN. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The vehicle was shifted into neutral(N) and coasted to the side of the road. The check engine warning light illuminated. The contact waited for one to two hours before restarting the vehicle. The accelerator pedal was depressed at the same time while starting the vehicle. The vehicle was taken to the dealer; however, the contact was informed that the vehicle was serviced under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) in 2019. The vehicle was not inspected, diagnosed, or repaired. The contact was the second owner of the vehicle and was unsure if the previous owner had repaired the vehicle under the recall. The contact searched on the NHTSA.gov website, and the website indicated that the recall was incomplete. The contact stated that the failure had become worse. The manufacturer was not made aware of the issue. The failure mileage was approximately 190,000.

While has had the transmission recall work done x 2 and was told by the mechanics that to recync “drive it like you stole it” when you can prior to the last recall fix in Feb and just had the cpv recall replacement done in February it was not driven a lot and I am in my late 60’s so I do not drive it like a teenager. During that recall repair they said I needed to replace the engine bolts ( I would think would be related due to the “drive it like you stole it” to resync the transmission but had to pay for out of pocket and found a transmission bolts also needed replaced that I wasn’t told by the ford service guy. Recently in driving it would thunk when stopping and pinched forward and had major excelleration delay when trying to turn in traffic causing safety issues. Shifting was erratic and would stay in like 1st or 2nd when should have been going to 3/4th gear.Took in to service at ford again as the wrench showed up on dash finally thinking it was the auto shift transmission to be told I had a complete computer failure to replace at my cost of approx $2400. Isn’t this part of what controls the sync in the transmission in the first place? Isn’t this part of what they should have done on the other recalls like the 18v-735 or should it not be covered as the reprogramming apparently failed and at some point destroyed the computer module system?

During acceleration there is a hesitation. With the Transmission almost like the car was put into neutral. The accelerator needs to be fluttered to get it to respond. This has happened several times pulling into traffic. This last time it happened the notice came on stating that the Transmission is over heating. Pulled over to let it cool down. I notice recalls for this problem but my car is not listed. This happens at different speeds Any help would be appreciated. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My power steering just suddenly stopped working

My car was experiencing: Shuddering or jerking during acceleration from a stop, most noticeable in traffic; Rough or delayed gear shifting, especially between first and second gear; Sudden loss of drive or delays before the car engages in drive or reverse, et cetera. It was in essence having every symptom that your agency has required ford to fix in their 2014 Focus,a car that I have as well; however, not sure why my car wasn't listed in recall because it has identical issues. For cost saving purposes, I replaced the actuators myself, and asked Ford if they could do the reprogramming for me, which is required after replacement, and they will not do so without an exorbitant costs.

Actuator motor went out. Transmission was eligible to be replaced in 2020 however due to Covid they “could not get the parts” and the vehicle became too old for replacement. The transmissions and gear boxes on this module has been plagued with failures, and Ford needs to remove the mileage and year limitations to fix them. I ended up paying over $900 and then traded the vehicle in so that I wouldn’t have to spend more on a faulty transmission.

I just bought my focus from CarMax and it shudders when I pull out. It makes me feel like the car will stall.

2014 Ford Focus SE with PowerShift automatic transmission. Transmission Control Module (TCM) failed, causing vehicle to lose power while driving. Ford confirmed VIN not covered under Customer Satisfaction Program 14M02 despite identical issue and safety risk. Requesting investigation and expansion of TCM coverage. Ford is stating that this was never attached to my vin number although it is an identical issue

Order of Events · [XXX]: Vehicle shut down mid-drive, displaying “Parking Brake Fault Service Required.” Required tow ($100). · September 27, 2025: Firestone Complete Auto Care diagnosed the issue as transmission-related. Paid $48.13 for diagnostic (receipt attached). · September 27, 2025: Contacted Green Ford in Greensboro, NC (Service Advisor Josh Oldham). VIN was entered in Ford’s database, which showed no outstanding field service actions. I showed them a recall letter for the exact issue at hand (replacement of Transmission Control Module). My recall letter was dismissed as invalid despite being in hand. Vehicle towed to dealer ($120). · September 29, 2025: Spent over 1 hour 19 minutes with Ford Customer Relationship Center, providing the recall number (14M02). Ford agent ultimately stated the recall could not be honored. · September 30 – October 1, 2025: Dealer confirmed by text and phone that their management refused to apply the recall or cover repairs. VIN Discrepancy The core of this dispute is a direct contradiction between Ford’s official communications and Ford’s internal VIN database. Customer Satisfaction Program Letter (14M02): - VIN listed as covered under recall/extended warranty. - Coverage extended through June 2025. - Sent directly by Ford in August 2023. Ford Vehicle Information / Warranty Report (via Green Ford, 9/27/2025): - Same VIN entered into Ford’s system. - Shows 'No Outstanding Field Service Actions.' - Dealer therefore refused to honor recall despite letter. Before all of this happened I had no issues with the vehicle since purchase, and so when I received the letter I kept it but did not need to utilize it. Now Ford has stated I am "outside" the warranty of what Ford is willing to cover for repairs, however their own system does not even list that I have a recall for this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission has a shudder when shifting from first to second gear. The transmission exhibits a noticeable shudder during the transition from first to second gear, indicating potential issues that may need to be addressed. This shudder can affect the overall driving experience and should be inspected to ensure smooth and efficient gear shifts.

I am filing a complaint against Ford Motor Company for their refusal to honor Recall 15B22 (Customer Satisfaction Program) related to the transmission issues on my 2014 Ford Fusion Hatchback. We purchased this vehicle as the second owners, and it currently has only 140,000 miles. Despite the recall still being in effect, Ford has denied coverage and is demanding nearly $2,000 to repair the transmission, stating that it needs a new computer. This has caused significant hardship for my family. The vehicle is my son’s first car, purchased with the last of our savings, and it has been stuttering horribly, making it unsafe and unreliable to drive. What should have been an exciting and empowering first-car experience has turned into a stressful financial and emotional burden. Recalls exist to correct known defects that compromise safety and vehicle reliability. Ownership status should not be grounds for denying repairs. Ford’s refusal to perform the repair under Recall 15B22 violates the spirit and intent of consumer protection laws and leaves families like mine without recourse. I respectfully request that your office investigate this matter and require Ford to cover the transmission repair under the recall, as they are obligated to do. I am happy to provide additional documentation, including my vehicle information, service denial, and any related correspondence. Thank you for your time and attention. I look forward to your assistance in resolving this matter fairly and promptly

I understand there were problems with the 2014 transmissions on Ford Focus models. Even though my car has a manual transmission, I believe it had similar problems to the automatic teansmissions.in switching from 1 to 2, it would sometimes drop. I'm now having issues with my transmission and wondering if the problem is the same.

I am having an issue with the duel transmission. My car has been stalling making it unsafe. It has been giving me a warning saying the transmission is overheating even just driving short distances. The clutch A has been getting stuck and not dis engaging causing the car not to be able to shift gears. I have spent all of the money I have on this car and can’t afford to pay money to get it fixed when ford is aware of the issues when it was manufactured. They have issued recalls and are responsible to fix the problem. The recall needs to be extended so that hard working tax payers like me don’t feel screwed over by ford and out of so much money. I feel taken advantage of. And I’m broke , stuck with a car that is unsafe to me or others on the road.

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering wheel fractured. The contact stated that the steering wheel independently moved back and forth. The contact stated that the failure was persistent and a safety issue. The vehicle was diagnosed by an independent mechanic with a fractured steering wheel bolt. The contact was informed that the steering wheel bolt, nut, and seal needed to be replaced. The vehicle was not repaired. In addition, the contact was advised to contact the dealer. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall with a similar failure description; however, the VIN was not under recall. The failure mileage was approximately 156,000.

I am writing to file a complaint regarding my 2014 Ford Focus, which is experiencing transmission failures related to the known defective transmission system. Ford acknowledged widespread issues with this transmission in Customer Satisfaction Program 14M02, which extended coverage for the Transmission Control Module (TCM). Unfortunately, my vehicle’s failure occurred 2 months after the program expired in June 2025, and I was informed by my dealer that Ford will no longer cover the repair. This situation is deeply concerning for several reasons: Known Defect: Ford has long been aware of systemic failures in the transmission. Numerous recalls, service programs, and even class-action settlements confirm that these problems are widespread and not isolated. Safety Hazard: Transmission hesitation, shuddering, and sudden loss of power create dangerous driving conditions, especially when merging or crossing intersections. Unfair Limitation of Remedy: The expiration of 14M02 leaves owners like me with expensive repairs for a defect Ford already admitted responsibility for. Ford’s responsibility to address this issue should not end simply because the program expired, particularly when the defect poses ongoing safety risks. I am requesting that Ford: Provide goodwill coverage to replace/repair the failed transmission control module (or related components) at no cost to me. Extend support for affected owners beyond the June 2025 expiration, as the defect persists in vehicles on the road today. I have filed or will be filing this complaint with the National Highway Traffic Safety Administration (NHTSA), the Better Business Bureau Auto Line, and my State Attorney General’s office so that my concerns are documented at the federal and state level. I urge Ford to take responsibility and ensure customer safety by addressing this defective transmission beyond arbitrary deadlines. [XXX] 2014 Ford Focus INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Focus. The contact stated that while driving on several occasions at various speeds, the vehicle jerked abnormally and was sluggish. The vehicle was taken to a dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 112,000.

The vehicle started two jerk while driving and dropped in speed. My dashboard displayed a “transmission fault” message. After stopping the vehicle would have trouble getting back up to speed.

My car has been to the shop twice for the TCM issues, and both times, in 2016 and 2021, the shop performed adaptive learning and cleared the codes, instead of replacing the faulty part. Now, the TCM has completely broken and needs to be replaced. The car wouldn't start at the gas station suddenly. After rocking the car back and forth it did start, but wouldn't go when shifted into drive. It is apparently 2 months out of the extended warranty coverage and now, I have to pay $1,300+ for a repair?! This seems unfair. They knew they had a faulty part, they performed band-aid fixes, and now I am holding the bag.

Car running rough/jerky. Trouble accelerating, especially up hills, and following stops. On [XXX], car stalled on [XXX]. Dash light came on saying "transmission overheating pull over immediately". This happened multiple times on the same day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Subject: Urgent Safety Concern – Transmission Failure on 2014 Ford Focus (VIN: [XXX] ) To Whom It May Concern, I am writing to report a critical and ongoing safety issue with my 2014 Ford Focus. The vehicle stalls without warning, pops out of gear, and frequently overheats regardless of outside temperature. These failures occur while idling at traffic lights, merging into traffic, and during regular driving conditions. This issue has placed me in dangerous situations daily—I've narrowly avoided collisions and have been forced to block traffic because the car will not engage gear for 5 to 20 minutes at a time. It is not safe for me to exit the vehicle during these episodes, and I am deeply concerned for my safety and the safety of others. I understand there may not be an active recall for this VIN, but the symptoms align with known issues related to the PowerShift transmission. I am requesting an immediate diagnostic review and assistance under any applicable warranty, customer satisfaction program, or technical service bulletin. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Focus. The contact stated that while depressing the accelerator pedal, the vehicle failed to properly accelerate. The vehicle decelerated and stalled. The vehicle failed to restart and was later towed to the local Pep Boys Service Center. The service mechanic diagnosed the vehicle and determined that the TCM was faulty and needed to be replaced. The vehicle was not repaired and was later towed to the local dealer. The local dealer also stated that the TCM was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not eligible for the Extended Warranty for the failure. The failure mileage was 81,000.

My 2014 Ford Focus is having problems with the engine. For starters is several occasions the car will start and not turn off when turning the key to the off position, the car will still stay on. I took it to the automotive parts store and the guy there had me turn the key off and disconnect the battery and that seem to turn off the car. After they had my car scanned with a computer and found lots of issues with. Car stalls and had check engine lights and also a transmission warning light on making it difficult for the car to drive. Recently water dripping inside the vehicle passenger side when the AC is turned on. The car also doesn’t unlock the doors from the inside have to open it for the passenger side.

Door lock and windows dint work properly. Transmission not working appropriately or at . Randomly says transmission overheating or won't go in reverse

This car should have been added to two customer service programs through Ford. 19N08 and 19N08. This covers problems with the TCM and clutch pack. After speaking with Ford customer service, they confirmed that my vehicle fell within the build dates outlined in those programs and was built at the Michigan facility that is outlined in these programs. They refused to add my VIN to these customer service programs stating that it has expired. Had I known about the customer service programs when I was supposed to know about them, I would have easily had this issue fixed, but now I am left with a car with severe transmission issues. The only thing they could tell me to do was file a complaint with NHTSA. I need help getting Ford to acknowledge and fix this issue.

I keep getting denied for warranty TCM had the code I did a report after it was I would be covered had proof of the codes and deny me for another service that’s under warranty pretty much just take my money send me out the way and then I get stuck on the highway from the problem in having to fix it myself

1) power train system- P090C AND P090C-00 clutch b actuator circuit low causing transmission to slip. dangerous when driving 2) anti-lock brake system code U0401-00 and U3003-16

My car was purchased in 2015 and currently has ~69,000 miles. All routine maintenance has been completed on schedule. The clutch was repaired under warranty around ~10,000 and the Transmission Control (TCM) was corrected via software update in 2017. The TCM is now failing and requiring replacement. Ford Motor company was offering extended warranty to 150,000 miles or 10 years with one free replacement after that milestone was reached. That program apparently expired 6/30/25. Ford lost litigation on this vehicle as they sold the vehicles knowing the defect in the transmission. I am now responsible for an out of pocket repair due the expiration of the program. I contacted Ford Customer Care Ford Customer Care case number CXH05090063W2F2H4 and they suggested I file a complaint with the NHTSA.

The contact owns a 2014 Ford Focus. The contact stated while driving 30-35 MPH, the vehicle shuddered, failed to accelerate, or shift into the intended gear. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the TCM had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

The contact owns a 2014 Ford Focus. The contact stated that while driving at 35 MPH, the vehicle shuddered, and the check engine warning light was illuminated. The contact pulled to the side of the road and turned off the vehicle. The contact stated that upon restarting the vehicle after a few minutes, the vehicle responded as intended. Additionally, the contact stated that while driving 30 MPH on another occasion, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the clutch Actuator B had failed, which caused the TCM to fail. The contact was informed that the clutch Actuator B and the TCM needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and filed a case. The manufacturer referred the contact to the NHTSA Hotline to report the safety failure. The failure mileage was approximately 97,500.

The contact owns a 2014 Ford Focus. The contact stated that while making a turn from a complete stop at an intersection, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road; however, the vehicle failed to restart and remained on the side of the road. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 13V523000 (Power Train); which the contact related to the failure. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,800.

Be reaching out and taking my car to Ford for recalls within the time limit told me they did not see no code I replace it it breaks down put me and my daughter at risk on the highway unsafe and now I spent all my money and can’t afford another car because of Ford not Doing their job with the policy and the warranties the recalls I’ve been going through so much trying to fix this car and now I have to take a complete loss because it’s finally broken down and no one wants to take the car

Driving and all of a sudden the engine light comes on while sitting at the light. Went to accelerate and it was like I was driving a stick shift and then it was a big jerk. The car has never done this. Pulled over in a parking lot and then was not able to reverse my car.

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the "Transmission Malfunction" message was displayed, and the contact continued driving to the destination. Additionally, the message "Transmission Overheating – Pull Over Now", displayed and the contact stopped driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 103,000.

I recently purchased this car from a private seller. Within weeks, the vehicle began exhibiting serious transmission issues — including sudden loss of power, inability to shift correctly, and entering “limp mode”, which severely restricts speed and performance. I had the codes scanned and received P090C and P090C-00, which point to a transmission control module (TCM) or clutch actuator circuit failure — an issue widely known in these vehicles with the DPS6 PowerShift transmission. Ford previously issued a Customer Satisfaction Program (CSP 14M01) for this exact TCM failure, but they have since ended the program (as of June 30, 2025), and they are refusing to cover the repair — even though my vehicle is within the affected model year range and has not yet had the TCM replaced. The car has already had the clutch replaced, but the shifting problems and check engine light returned, putting me at risk while driving. This is a known, recurring safety issue, and the manufacturer is not standing behind its repair despite the car being part of a program that previously acknowledged this defect. I’m filing this complaint to urge the NHTSA to reopen its investigation or require Ford to reinstate support for affected owners

Transmission Control Module stopped working. The car is significantly below amount of miles when the TCM should stop working.