2015 Ford Focus Complaint Log

FROM THE VERY FIRST YEAR THAT I BOUGHT THIS CAR, (2015) IT HAS HAD MULTIPLE PROBLEMS WITH IT; IT SHAKES, SHUTTERS, 9EVEN AT 40-50 MPH) USES WAY TOO MUCH GAS, IT HAD A BADLY CORRODED BATTERY, THE CLUTCH AND TRANSMISSION BOTH, HAD PROBLEMS AND RECALLS!! I WAS RAISED, BELIEVING THAT EITHER FORD OR CHEVROLET, WERE THE AMERICAN CARS TO OWN; NOT ANYMORE, CUSTOMER SERVICE, AFTER THE SALE, IS A JOKE; BOTH AUTONATION'S (850 N. BURLESON BLVD, BURLESON, TX 76028 AND THE 5000 BRYANT IRVIN RD, 76132 LOCATIONS ARE HORRIBLE!! AFTER I PAY THIS LOSER OF A CAR OFF, I WILL NEVER BUY FORD AGAIN!!!

TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT PROPERLY ACCELERATE. THE VEHICLE WAS TAKEN TO AKINS FORD (220 WEST MAY ST, WINDER, GA) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE CONTACT STATED THAT THE CLUTCH WAS SERVICED APPROXIMATELY EIGHT SEPARATE TIMES FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 5,000.

MY FATHER BOUGHT A FORD FOCUS, AFTER DRIVING MINE AND LIKING IT SO WELL, IN FEB/MARCH OF THIS YEAR. HE TOOK IT BACK FOR TRANSMISSION WHINING. HE WAS A MECHANIC IN THE ARMED FORCES AND KNOWS THE SOUND, AND CHUCK ANDERSON FORD SAID THAT IT WAS A BEARING PROBLEM AND THEY "FIXED" IT. HE PICKED UP THE CAR AND THE TRANSMISSION STILL MADE THE SAME WHINING SOUND. A FEW WEEKS WENT BY AND THE NOISE WAS LOUDER SO DAD CALLED AGAIN. AT THIS POINT I GOT INVOLVED AND MADE A CLAIM TO FORD, ON 3/11/2015. I EXPLAINED TO JAMES THAT I WAS CONCERNED FOR MY 79 YEAR OLD FATHERS SAFETY IF THE TRANSMISSION COMPLETELY FAILED. HE TOLD ME THAT THERE WAS "DRIVEABILITY CONCERNS" WITH THE TRANSMISSION. DAD, AGAIN, HAD PROBLEMS WITH IT AND THE DEALER REPLACED SOME OF THE PARTS IN THE TRANSMISSION. STILL, THE CAR WHINED AND DAD TOOK IT BACK. THE DEALER THEN TOLD HIM THAT HE SHOULD DRIVE IT 2500 MILES TO LET THE PARTS GET WORN IN. 2500 MILES LATER DAD TOOK IT BACK, NOISE GOT WORSE. THE FORD REP CAME OUT AND TOLD DAD THAT THEY KNEW THERE WAS A PROBLEM WITH THEIR TRANSMISSIONS BUT THEY COULDN'T FIX ALL OF THEM. REALLY??? THEY FIXED THE F-150, WHY NOT THE PASSENGER CARS? I AM APAULLED AT THEWAY FORD HANDLES THIS SITUATION. MY FATHERS LIFE MAY NOT MEAN ANYTHING TO FORD, BUT IT MEANS THE WORD TO ME. FORD HAS PROVEN TO ME THAT THEY SEE A LIFE AS DISPOSABLE IN LIGHT OF THE THINGS THEY HAVE NOT DONE. WHEN THE TRANSMISSION IN ALL OF THE CARS, FORD OWNERS HAVE TOLD ME ABOUT, GO OUT, THEN WHAT? WE AS CONSUMERS ARE STUCK WITH A HEFTY BILL FOR A NEW TRANSMISSION THAT SHOULD HAVE BEEN RIGHT IN THE FIRST PLACE. FORD NEEDS TO BE ACCOUNTABLY FOR THE PRODUCTS THEY PUT OUT AND THE SAFETY OF ALL OF US FORD OWNERS. THEY NEDD TO FIX THE PROBLEM BEFORE PEOPLE ARE STRANDED, CRASHED OR KILLED AND AN INVESTIGATION IS WARRENTED IN THIS SITUATION. ALL FORD OWNERS ARE DUE THIS.

The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds, the transmission was slipping. An unknown warning light was illuminated. Additionally, the vehicle failed to respond while driving and depressing the accelerator pedal. The vehicle was taken to an independent mechanic, where an unknown repair was performed; however, the failure recurred. The vehicle was taken to the dealer several times, and the transmission clutch was replaced, and unknown repairs were performed. Additionally, the contact stated that while on vacation on an island, the vehicle was started, but the vehicle failed to shift into gear. The vehicle was towed to a dealer, where it was diagnosed that the TCM had failed and needed to be replaced. The vehicle was then towed to a second dealer, Larson Ford (1150 Ocean Ave, Lakewood, NJ 08701), where the same assessment was made and the TCM was replaced; however, the failure persisted. The manufacturer was notified of the failure, and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

SHUTTERING, GRINDING AND JERKING OF TRANSMISSION UPON ACCELERATION. ALSO BOGGING DOWN AND STALLING. THIS HAPPENS WHEN TURNING A CORNER, TAKING OFF FROM AN INTERSECTION AND MERGING ONTO THE HIGHWAY. I FEEL UNSAFE DRIVING THIS CAR.

The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while accelerating and changing gears. The vehicle was driven to an independent mechanic, where it was diagnosed, and the failure was associated with NHTSA Campaign Number: 13V523000 (POWER TRAIN); however, the VIN was not associated with the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.

The contact owns a 2015 Ford Focus. The contact stated while driving 20 MPH, the vehicle started jerking and shaking and the contact felt that there was delay on the transmission shifting gear. The vehicle was taken to the dealer and the clutch was replaced; however, the failure reoccurred, and the check engine warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the clutch needed to be replaced and the TCM module needed to be updated. The dealer also stated that the vehicle was not included in NHTSA Campaign Number: 18V169000 (Power Train). The manufacturer was contacted and stated that the vehicle was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 95,000.