NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2007 Ford Freestyle. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
I HAVE HAD MY 2007 FORD FREESTYLE SINCE 2008. THIS CAR HAS BEEN A MONEY PIT. I HAVE HAD TO GET A WATER PUMP, AC COMPRESSOR, AND THROTTLE BODY, NOW IT NEEDS AN EXPENSIVE FAULTY TRANSMISSION REPLACED CALLED CVT TRANSMISSION. THE CAR IS NOW PARKED FOR SAFETY AND TO AVOID FURTHER DAMAGE. THE ISSUE THAT I HAVE EXPERIENCED IS WHILE MY FOOT COMPLETELY ON THE BREAK, THE CAR HAS DARTED FORWARD WITH OUT MY ABILITY TO STOP IT. I HAVE HAD THIS HAPPEN WITH PEOPLE WALKING IN FRONT OF ME IN THE CROSS WALK WHILE AT THE STOP LIGHT AND MY CAR HAS DARTED AT THEM. SCARY!! TO SAY THE LEAST. I WOULD NOT BE SURPRISED IF ANYONE ELSE HAS HIT SOMEONE DUE TO THIS PROBLEM. I DON'T DRIVE THE CAR ANYMORE BECAUSE IT SHUT OFF ON ME WHILE IN TRAFFIC, UNEXPECTEDLY, GRATEFULLY THE PERSON BEHIND ME WAS PAYING ATTENTION. I HAVE FIXED THE AC COMPRESSOR, THROTTLE BODY, AND WATER PUMP, I CANNOT POSSIBLY REPLACE THE TRANSMISSION, I HAVE 3 CHILDREN AND NOW WITHOUT A CAR. I WOULD NOT FEEL SAFE EVEN AFTER IT IS FIXED. FROM READING OTHER COMPLAINTS THIS CAR IS MADE FAULTY, AND IS GOING TO FELL ME IN SOME OTHER EXPENSIVE OR DANGEROUS WAY. TO MY KNOWLEDGE FORD HAS DISCONTINUED MAKING THE FREESTYLE AND IS NOW MAKING TAURUS IN ITS PLACE. THEY SHOULD HAVE RECALLED EVERY SINGLE FORD FREESTYLE, THIS CAR IS DANGEROUS!!!!!!!!!!!! IT HAS BEEN MADE TO FAIL, I HOPE FORD CAN RESTORE MY TRUST IN THEM. I DO NOT WANT ANY OTHER FORD BECAUSE OF THIS. *TR
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT WHILE SHIFTING INTO DRIVE, THERE WAS A SUDDEN INCREASE OF ENGINE RPM'S, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT ENTERED THE VEHICLE AND NOTICED IT WAS DAMP. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC, WHO DISCOVERED THAT WATER HAD LEAKED INSIDE OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT WHILE ACCELERATING FROM A TRAFFIC LIGHT, THE VEHICLE LUNGED FORWARD INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 84,000.
I WAS DRIVING AT 40 MPH AND ALL OF A SUDDEN THE CAR SLAMMED INTO A LOW GEAR. WRENCH LIGHTS AND ENGINE LIGHT WENT ON. DEALER SAYS PARTS ARE UNAVAILABLE TO FIX AND I NEED A NEW TRANSMISSION. ($7000). *TR
THE ENGINE REVS UP & THE CAR LURCHES FORWARD, EVEN WHEN MY FOOT IS ON THE BRAKE. THE ENGINE HAS EVEN REVVED UP WHILE THE CAR WAS SITTING IN PARK IN A PARKING LOT. I HAVE TO MAKE WEEKLY TRIPS OF 300+ MILES DUE TO MY CHILD'S MEDICAL CONDITION. I AM STARTING TO WORRY ABOUT OUR SAFETY IN THIS VEHICLE. *TR
WHEN I HAVE THE CAR IN PARK AND AM READY TO REVERSE OR DRIVE FORWARD, IT SEEMS LIKE IT WANTS TO TAKE OFF ON ITS OWN BEFORE I EVEN LET GO OF THE BRAKE OR GIVE IT GAS. THIS CAN CAUSE AN ACCIDENT TO OCCUR WITHOUT ME HAVING AN CONTROL OVER IT. THIS IS NOT SAFE!! *TR
FIRST HAPPENED THE DAY I BOUGHT THE VEHICLE USED WITH 93,000 MILES. I WAS BACKING OUT OF A PARKING SPACE AND THE VEHICLE LUNGED. IT ALSO TURNED OFF. IT DID IT TWICE IN A ROW. THEN NO PROBLEMS FOR ANOTHER FEW HUNDRED MILES. IT DOES IT EVERY TANK OR SO OF GAS. OCCASIONALLY IT WILL BE ACCOMPANIED WITH THE WRENCH LIGHT. I BROUGHT IT TO A LOCAL AUTO SHOP WHEN THE LIGHT WAS ON (PURE LUCK BECAUSE IT TURNS OFF QUICKLY AFTER) AND IT CODED SOMETHING BUT THEN WHEN THE SEARCHED THE CODE IT CAME UP AS NOT MATCHING MY VEHICLE! I AM BRINGING IT TO A DEALERSHIP NEXT WEEK FOR SERVICE BEFORE A LONG ROAD TRIP AND HOPE TO HAVE THE THROTTLE BODY CLEANED. FROM WHAT I GATHER THIS IS A KNOWN AND WIDESPREAD PROBLEM WITH THIS VEHICLE. I REALLY WISH THEY WOULD RECALL IT AND FIX IT! *TR
WHILE DRIVING ON THE FREEWAY, THE WRENCH ON THE DASH BOARD LIT UP AND THE CAR STARTED JERKING, AND RPM'S WENT TO 8000. PULLED OFF TO SIDE OF THE HIGHWAY AND TOWED THE CAR HOME. THE THROTTLE BODY WAS "CLEANED" BY FORD AND THE CAR IS STILL THE SAME. CAR JUMPS FORWARD DURING TRAFFIC STOPS AND GOES INTO SAFE MODE. *TR
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE VEHICLE EXHIBITED A LOUD NOISE AND A VIOLENT JERKING MOTION. THE VEHICLE WAS THEN COASTED TO THE SIDE OF THE ROAD WHERE THE CONTACT NOTICED LARGE FRAGMENTS EMITTING FROM THE TRANSMISSION WITH FLUID LEAKING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE TRANSMISSION WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
I HAD BOUGHT A FREESTYLE IN 2012, THE VEHICLE STARTED MAKE A NOISE FROM THE TRANSMISSION. HAD IT CHECKED OUT TO WERE I WAS TOLD IT NEEDED TO BE FLUSHED. AFTER THE SERVICE THE TRANS WAS ALRIGHT FOR ABOUT ANOTHER MONTH AND STARTED AGAIN WHILE ON THE HIGHWAY.. THE TRANS THEN PROCEEDED TO MAKE A TERRIBLE NOISE AND THEN STARTED TO SOUND LIKE A HELICOPTER AND LOST THE DRIVE GEAR. THIS TRANSMISSION IS NOT SAFE TO BE IN A VEHICLE, ALSO HAS BEEN SAID BY MANY EMPLOYEES THAT IT IS UNSAFE. I HOPE THIS CAN GET LOOKED INTO AGAIN AND BE TAKEN CARE OF! *TR
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT WHILE REVERSING OUT OF A PARKING SPACE, THE VEHICLE LUNGED IN REVERSE. THE CONTACT MENTIONED THAT THE WRENCH, ABS, AND CHECK ENGINE WARNING LAMPS ILLUMINATED AND THEN THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 108,000. UPDATED 11/29/13*LJ
I JUST BOUGHT THIS CAR YESTERDAY. IT IDLES SPORADICALLY ON PARK (OFTEN DIES FROM SURGING) AND LUNGES SEVERELY ON DRIVE AND REVERSE. I HAVE TO AVOID PARKING IN FRONT OF OTHER VEHICLES TO PREVENT HITTING THEM AS MY VEHICLE WILL SHOOT FORWARD IMMEDIATELY EVEN WITH MY FOOT OFF THE BREAK. I HAVE TO HIT THE BREAKS FIRMLY AND QUICKLY. IT FEELS LIKE THE CAR HAS A MIND OF ITS OWN AND REVS HARD AT THE MOST INCONVENIENT TIMES. I'M VERY AFRAID THIS WILL CAUSE AN ACCIDENT! *TR
DRIVING ON INTERSTATE VEHICLE BEGINS TO SLOW DOWN UNEXPECTEDLY. NO ACCELERATION. MUST PULL TO SHOULDER. TURN ENGINE OFF. WAIT A COUPLE OF MINUTES. START ENGINE RESUME TRAVEL-2 MINUTES LATER SAME INCIDENT-VEHICLE SLOWS DOWN. PULL TO SHOULDER. ENGINE HAS DIFFICULTY STARTING. END RESULT--VEHICLE HAS TO BE TOWED TO DEALERSHIP. VEHICLE PURCHASED MARCH 2013- WEEKS AFTER PURCHASE 1ST INCIDENT OCCURRED. CAR FACILITY STATED IT WAS A THROTTLE ISSUE. CAR FACILITY SUPPOSED TO HAVE CORRECTED THE PROBLEM. MAY 2013 2ND INCIDENT--TOOK VEHICLE TO DEALERSHIP (ONLY FOR AN OIL CHANGE)--DEALERSHIP STATED A RECALL DUE TO THROTTLE ISSUES. NOW 3RD INCIDENT AS NOTED ABOVE. DEALERSHIP STATED FOR 3RD INCIDENT IT IS A THROTTLE ISSUE. *TR
VEHICLE LURCHES FORWARD OR BACKWARDS AT IDLE SPEED. *TR
THE CVT TRANSMISSION IN THE 2007 FORD FREESTYLE ARE USELESS. I AM NOT THE ONLY ONE HAVING TO REPLACE A TRANSMISSION WAY BEFORE TIME. I HAD A 1996 CAMRY WITH 230, 000 MILES ON IT AND I NEVER HAD TO REPLACE A TRANSMISSION OR THE ENGINE. NOW, I AM LEFT TO REPLACE A TRANSMISSION THAT FORD KNEW WAS A BAD PRODUCT (HENCE, STOPPING THE MANUFACTURING OF THE FREESTYLE, REVAMPING THE TRANSMISSION AND OTHER PROBLEMS AREAS AND PUTTING IT BACK INTO ROTATION AS THE TAURUS X). I STILL OWE ALOT OF MONEY ON THIS CAR. I KNOW THAT FORD FINALLY DID A REBATE OF SORTS FOR THE POORLY DESIGNED THROTTLE BODY AND THANKFUL I HAVE RECEIVED A REFUND FOR THAT EXPENSE. HOW LONG WILL IT TAKE FOR FORD TO COMPENSATE US FREESTYLE OWNERS WITH A HORRIBLY DESIGNED TRANSMISSION? I REALLY WISHED I HAD NEVER GIVEN UP MY TOYOTA CAMRY. I FELT SAFER IN THAT CAR THAN MY FREESTYLE. *TR
MY 2007 FORD FREESTYLE BEGAN LUNGING WHILE SITTING IN TRAFFIC AND SOON AFTER THAT BEGAN MAKING A GRINDING NOISE. I TOOK MY CAR TO A LOCAL FORD DEALERSHIP AND WAS TOLD THAT IT WOULD BE AROUND $5000 TO PULL AND CHECK THE TRANSMISSION. THIS IS CRAZY. I HAD SEVERAL PROBLEMS WITH THE LUNGING FORWARD AND NOW THIS NOISE WHICH FORD STATES THEY ARE NOT RESPONSIBLE FOR. THE CAR ONLY HAS 50,000 MILES ON IT. I DO BELIEVE THIS IS A SAFETY ISSUE AND NOW I'M LEFT WITHOUT A CAR TO DRIVE BECAUSE I'M AFRAID I WILL DO FURTHER DAMAGE TO THE TRANSMISSION OR EVEN YET HURT SOMEONE WITH THE LUNGING PROBLEM. I DON'T THINK I SHOULD BE RESPONSIBLE FOR A PROBLEM THAT FORD NEEDS TO CORRECT AND IT IS A SAFETY ISSUE. *TR
PUT CAR IN REVERSE VEH LUNGED BACKWARD ALMOST CAUSING A CRASH. THIS HAS HAPPENED SEVERAL MORE TIMES WRENCH LIGHT COMES ON. RECEIVED A RECALL NOTICE FROM FORD TOOK VEH IN TO DEALER THEY SAID THE RECALL ONLY IS FOR CLEANING THE THROTTLE I NEEDED A NEW THROTTLE. COST WAS $850 I HAVE AN EXTENDED WARRANTY BUT IT DID NOT COVER THIS PART. I FEEL IF FORD HAS A RECALL ON THIS ITEM IT SHOULD BE REPLACED IF NEEDED. I AM VERY DISAPPOINTED IN WHAT HAS GONE ON WITH THIS. HAVE SEEN MANY COMPLAINTS ON THIS SITUATION IT IS OBVIOUSLY A PROBLEM WITH THIS MODEL. *TR
MY VEHICLE "LUNGES" WHEN PUT INTO REVERSE OR PARK. VEHICLE STALLS WHEN PULLING INTO A PARKING SPACE. *TR
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT WHILE DESCENDING A HILL AT AN UNKNOWN SPEED, THE VEHICLE ERRONEOUSLY ACCELERATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE TRANSMISSION NEEDED TO BE REBUILT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
FIRST TIME DRIVING IN THE SNOW TODAY IN MY FREESTYLE AND AS I WAS COMING TO A STOP SIGN. I WAS BRAKING AND MY CAR ACCELERATED ALL BY ITSELF AND I COULD NOT STOP AND WENT THROUGH THE STOP SIGN! I HAD MY TWO KIDS IN THE CAR WITH ME AND IT SCARED ME TO DEATH! I AM JUST GLAD THERE WAS NO OTHER VEHICLES AROUND AT THE TIME. MY CAR HAS DONE THIS IN THE PAST AND ITS NOT SAFE AT ALL BUT DRIVING IN THE SNOW IS EXTREMELY DANGEROUS AND I AM SCARED TO DRIVE MY OWN VEHICLE IT SEEMS TO BE GETTING WORSE. *TR
12/20/12- VEH IDLES HIGH AND WANTS TO ACCELERATE WHEN BRAKING AS ADVISED BY A RECALL AND FORD DEALER STACHER CLEANED THE THROTTLE BODY AND REPROGRAMMED THE PCM.PROGRAM CODE; 12N03 REPAIR TYPE-31 WRTY CLAIM. CUSTOMER CODE A99. 4/25/13---VEH IS SHUTTING OFF WHILE DRIVING. HAD NEW THROTTLE BODY PUT ON AT FIRESTONE. CAR CUT OFF AND STALLED A FEW TIMES. FIRESTONE REINSTALLED OLD THROTTLE BODY AND WHEN WE TOOK THE VAN BACK TO FORD DEALER AND THEY AGAIN VERIFIED CONCERN AND PERFORMED IDS DIAGNOSIS, CODE PO613B, SECURE MAP SENSOR HOSE AND ROAD TESTED 26 MILES. DID NOT STALL,STATED IT MAY HAVE OTHER ISSUE. INVOICE COST $93.00 4/30/13----VEH SHUT OFF 4 OR 5 TIMES. SATCHER DEALER DROVE VAN AND COULD NOT DUPLICATE PROBLEM. 4/31/13 RECEIVED CAR FROM DEALER AND AFTER DUPLICATING PROBLEM RETURNED CAR BACK TO DEALER. 5/2-3/13 - RENTED ENTERPRISE VEHICLE. INVOICE COST $98+. 5/07/13 ADVISED TO COME GET THE CAR AFTER 10 DAYS WITHOUT LOANER CAR . NO PAPERWORK GIVEN ALTHOUGH REQUESTED. WHEN CALLED AND ASKED FOR PAPERWORK ADVISED THERE WAS NONE. WHEN ASKED OF WORK PERFORMED THEY SAID THEY REPROGRAMMED PCM. 5/26/13 CAR STOPPED AGAIN SEVERAL TIMES AND WHEN TAKEN BACK TO THE SAME DEALER THEY HOOKED IT TO AN ONBOARD COMPUTER. CAR DRIVEN FOR 5 WEEKS WITHOUT IT STOPPING AGAIN. 7/17/13 - DEALER REQUIRES COMPUTER BACK AND WAS TAKEN OFF THE CAR. SITUATION IS DANGEROUS BECAUSE ACCELERATION IS UNPREDICTABLE AND ENGINE POWER SHUTS DOWN AT ANY TIME.. *TR
WHILE DRIVING ON FREEWAY, RPM'S INCREASED EXCESSIVELY, PULLED OVER, TURNED OFF AND RESTARTED CAR. SEEMED FINE. ABOUT 2 MONTHS LATER, SLOWING AND TURNING AT ABOUT 20MPH, RPM'S INCREASED EXCESSIVELY AND LOST SPEED. TURNED OFF AND RESTARTED, PUT INTO DRIVE, BUT CAR WOULD NOT MOVE FORWARD. STALLED OUT WHEN PRESSING ACCELERATOR. INDEPENDENT MECHANIC PERFORMED DIAGNOSTIC SAID TRANSMISSION NEEDED TO BE REPLACED. TOWED TO DEALER FOR ESTIMATE - THEY SAID THAT A TRANSMISSION FROM FORD WITH A 3 YR WARRANTY IS ON BACK ORDER FOR TWO MONTHS! HAD JUST PAID THIS OFF AND OUR EXTENDED WARRANTY JUST ENDED 2 MONTHS AGO. *TR
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE TRANSMISSION DOWN SHIFTED WITH A WHINING SOUND AS THE ENGINE RPMS INCREASED EXCESSIVELY. THE VEHICLE WAS TAKEN TO BOTH AN AUTHORIZED DEALER AND AN INDEPENDENT MECHANIC, WHOM BOTH ADVISED THE CONTACT THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS A CLANKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE TRANSMISSION WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,506. *TR
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. WHILE DRIVING APPROXIMATELY 35 MPH, THE TRANSMISSION BEGAN TO DOWN SHIFT ABNORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO ADVISED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THERE WAS NOT A RECALL RELATED TO THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
AT 49,660 MILES WE HAD TO HAVE THE THROTTLE BODY CHANGED BECAUSE THE CAR LUNGED FORWARD AND STALLED OUT. ON JUNE 19, 2012 OUR 2007 FORD FREESTYLE WAS SERVICED WITH A TRANSMISSION FLUSH AND FLUID CHANGE, AND A MULTI-POINT INSPECTION. EVERYTHING LOOKED GOOD. ON NOV. 5, 2012 IT WOULD REV UP WHEN DRIVING AND WOULD NOT ACCELERATE. AFTER RESEARCHING, WE FOUND OUT THAT THE CVT TRANSMISSION THAT WAS PUT IN THE 2005-2007 FORD FREESTYLE IS A DEFECTIVE DESIGN THAT POSES NUMEROUS SAFETY CONCERNS. FORD DOES NOT EVEN MAKE THE TRANSMISSION ANY MORE, SO OUR ONLY CHOICE IS TO PAY OVER $5000 FOR A USED/REBUILT ONE THAT MAY HAVE THE SAME PROBLEMS. OUR CAR IS ONLY 5 YEARS OLD. WE HAVE TAKEN GOOD CARE OF IT. WE NEED A RELIABLE VEHICLE AND DO NOT HAVE THE MONEY TO FIX THIS. PLEASE HAVE FORD RECALL THESE FAULTY CVT TRANSMISSIONS AND HAVE MORE CONCERN FOR SAFETY AND CUSTOMER SATISFACTION. *TR
MY FREESTYLE CVT TRANNY , I NEED TO WARM IT UP FOR ABOUT 45 MINS TO AN HOUR BEFORE IT EVEN MOVES. I HAD IT LOOKED AT BY FORD AND AAMCO TRANSMISSION AND FORD SAYS I NEED A NEW ONE FOR $6000 AAMCO SAYS JUST REBUILD IT FOR $3500.I SHOULDN'T HAVE TO GET A NEW TRNS SINCE THE CAR I ONLY HAD FOR 18 MONS. *TR
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. WHILE PARKED, THE DRIVER PLACED THE VEHICLE IN REVERSE WHEN IT SUDDENLY ACCELERATED BACKWARD AND CRASHED INTO A TELEPHONE POLE. THE DRIVER WAS NOT INJURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT A LOUD NOISE WAS EMITTED FROM THE TRANSMISSION AND THE VEHICLE ERRONEOUSLY ACCELERATED AFTER BEING PLACED IN DRIVE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THAT THE CVT TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 79,102. THE VIN WAS UNKNOWN.
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT WHEN DRIVING AT ANY SPEED, THE LIGHTS ON THE INSTRUMENT PANEL WOULD DARKEN AND THE VEHICLE WOULD LOSE POWER WITHOUT WARNING. THE VEHICLE WOULD RETURN TO NORMAL ACCELERATION AFTER SEVERAL MINUTES BUT THE AIR BAG AND SERVICE WARNING LIGHTS REMAINED ILLUMINATED. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC AND LOCATED THE FAILURE AT THE LEFT HEADLIGHT, WHICH CAUSED WATER AND MOISTURE TO PENETRATE. THE LEFT HEADLIGHT WAS REPLACED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE FAILURE MILEAGE WAS 84,300 AND THE CURRENT MILEAGE WAS 84,900.
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT WHILE STOPPED AT A STOP SIGN THE VEHICLE ACCELERATED INDEPENDENTLY. ALSO, THE FAILURE HAPPENNED WHILE IN REVERSE AS WELL. THE VEHICLE WAS TAKEN TO A MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
I HAD LEFT THE VEHICLE IDLING IN PARK WHILE I WENT TO CHECK THE MAILBOX. WHEN I GOTBACK I SHIFTED INTO REVERSE AND WHEN I TOOK MY FOOT OFF THE BRAKE THE VEHICLE LUNGED BACK ALMOST STRIKING A PEDESTRIAN I HAVE COMPLAINED ABOUT THIS BEFORE AND I NOTICE THE INVESTIGATION HAS BEEN OPEN SINCE MAY 2011 I HAVE ALSO NOTICED THERE HAVE BEEN ALOT OF COMPLAINTS ABOUT THIS PROBLEM ON THE WEB. JUST AN FYI IT SEEMS TO LUNGE WHEN TAKING OFF IN FORWARD OR REVERSE. I ALSO NOTICED THERE IS A CLASS ACTION SUIT AGAINST FORD FOR THIS PROBLEM IN CALIFORNIA. *TR
INCIDENT 1: VEHICLE LUNGED FORWARD DURING A LOW SPEED TIGHT TURN INTO A PARKING SPOT. DRIVER'S RIGHT FOOT WAS ON THE BRAKE, NOTHING WAS HIT. AIR CONDITIONING WAS ON. UNABLE TO REPEAT. INCIDENT 2: VEHICLE LUNGED BACKWARD WHILE BACKING A SMALL CAMPING TRAILER INTO A DRIVEWAY. DRIVER'S RIGHT FOOT WAS ON THE BRAKE, NOTHING WAS HIT. STEERING WHEEL WAS STRAIGHT, AIR CONDITIONING ON. NO DAMAGE. UNABLE TO REPEAT. *TR
WHILE DRIVING ON VACATION TO OUR DESTINATION IN SOUTH CAROLINA, WITH MY WIFE, DAUGHTER, DOG, AND MYSELF AND A CAR FULL OF LUGGAGE. TRAVELING AT APPROXIMATELY 60 MPH IN THE HILLS OF WEST VIRGINIA, I APPLIED MORE THROTTLE APPROXIMATELY 3/4 OF THE WAY UP ONE OF THE LARGE HILLS. THE CVT TRANSMISSION 'DOWNSHIFTED' (ACTUALLY IT DOESN'T DOWNSHIFT, RATHER IT JUST ADJUSTED IT'S RATIO QUICKLY TO IMPROVE TORQUE OUTPUT TO THE WHEELS -- I'M AN ENGINEER) AND THERE WAS A HUGE CLUNK AND THE ACCELERATOR NO LONGER AFFECTED ACCELERATION. FORTUNATELY, I HAD ENOUGH MOMENTUM TO CREST THE TOP OF THE HILL AND COASTED DOWN THE HILL ON THE OTHER SIDE. AT 67,000 MILES, OUR EXTENDED WARRANTY OF 5 YEARS OR 75,000 MILES THAT WE PAID FORD FOR HAD JUST EXPIRED MONTHS BEFORE. THE OUTCOME? A TOW TO A FORD DEALER, A 40 MILE DRIVE TO THE NEAREST CAR RENTAL AGENCY THAT WAS OPEN (IT WAS A SATURDAY), CERTAINLY A BIG BILL COMING FROM THE FORD DEALER, AND A 6 HOUR DELAY IN REACHING OUR DESTINATION LEFT ME FRAZZLED. MAYBE THIS IS A ONE-OFF, ISSUE, I THOUGHT. HOWEVER, WHEN I GOT TO OUR DESTINATION TODAY, I WENT ON-LINE LOOKING TO SEE ABOUT TYPICAL REPAIR COSTS FOR FORD'S CVT TRANSMISSION AND INSTEAD I AM FINDING DOZENS OF SIMILAR STORIES ON-LINE ABOUT THE FREESTYLE CVT. WHAT'S GOING ON HERE, I THOUGHT? HOW CAN THIS BE OCCURRING AT A MILEAGE SO FAR BELOW THE MILEAGE THAT THE OEMS DESIGN FOR (AT FORD THIS IS TYPICALLY 150,000 MILES). SOMETHING SEEMS AMISS HERE TO ME WITH NHTSA REGARDING THIS COMPONENT DESIGN AT FORD. I REALIZE THAT YOU SHOULD AND MUST PRIORITIZE THE MOST SERIOUS ISSUES FIRST REGARDING INJURY AND/OR DEATH BUT YOUR MISSION ALSO SPEAKS OF REDUCING ECONOMIC LOSSES. I ENCOURAGE YOU TO RESPOND TO ME DIRECTLY IF AT ALL POSSIBLE. AS AN ENGINEER IN THE AUTOMOTIVE MARKET FOR 20 YEARS, I AM VERY CONFIDENT THERE IS A DESIGN OR MANUFACTURING FLAW THAT CONSUMERS ARE LIVING WITH. *TR
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN REVERSE, THE VEHICLE ACCELERATED UNEXPECTEDLY. THE FAILURE RECURRED AS SOON AS THE CONTACT SHIFTED INTO DRIVE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 45,000.
THE CAR STARTED MAKING A NOISE WHILE IN PARK OR NEUTRAL. AFTER A FEW WEEKS, BEGAN MAKING A WHINING NOISE WHILE GOING IN REVERSE IN ADDITION TO THE NOISE IT WAS MAKING WHILE IN PARK AND NEUTRAL. IT IS NOW IN THE TRANSMISSION SHOP AND COSTING ME $2,500 TO FIX MANY OF THE COMPONENTS WITH THE TRANSMISSION INCLUDING THE BEARINGS; TORQUE CONVERTER, FLUSH KIT AND SOME OTHER THINGS; ALONG WITH LABOR. I HAVE READ WHERE THIS TRANSMISSION SHOULD BE RECALLED. *TR
WE PURCHASED THIS VEHICLE ON WEDNESDAY AUGUST 8TH, 2012. WE WERE BACKING UP OUT OF A PARKING SPOT AND AS MY HUSBAND TURNED THE STEERING WHEEL THE CAR ACCELERATED BACKWARDS AND THE CAR SHUT OFF AFTER HE HIT THE BRAKES. HE DID NOT HAVE HIS FOOT ON THE ACCELERATOR AT ALL. IN FACT, HE WAS IN TRANSITION FROM THE BRAKE AND HIS FOOT HADN'T EVEN HIT THE ACCELERATOR PEDAL YET. THIS IS THE ONLY PROBLEM WE HAVE EXPERIENCED SINCE HAVING THE VEHICLE. I WOULD NOT SAY IT LUNGES FORWARD OR REVERSE- I WOULD SAY IT HOPS FORWARD OR REVERSE. IT'S SEEMS TO BE A SPURT OF ACCELERATION. THE VEHICLE SHIFTS FINE INTO GEAR, NO STALLS, NO GRINDING NOISES, JUST LITTLE SPURTS WHEN IT'S BACKING UP. THE ONLY DIFFERENCE BETWEEN MY HUSBANDS DRIVING AND MINE IS THAT I ALWAYS ENGAGE THE EMERGENCY BRAKE WHEN I PARK. I'M USED TO DRIVING MANUAL TRANSMISSIONS. SO, WHEN I PUT THE VEHICLE INTO REVERSE I STILL HAVE THE EMERGENCY BRAKE ON AND THE SPURTS DO NOT OCCUR WITH MY DRIVING. I DID FIND IT ALARMING THAT WITH MY PARTICULAR VEHICLE IT DOES NOT REQUIRE MY FOOT TO BE ON THE BRAKE PEDAL IN ORDER TO START THE VEHICLE. I CAN START THE VEHICLE BY SIMPLY TURNING THE KEY. THIS IS NOT SOMETHING I'M USED TO SEEING IN MODERN VEHICLES AS I AM USED TO DRIVING VOLKSWAGEN'S. I'M CONCERNED BECAUSE I DON'T KNOW IF THIS PROBLEM WILL GET WORSE. WILL I DRIVE DOWN THE ROAD AND NOT BE ABLE TO STOP? I CAN'T AFFORD EXTRA PARTS. I LOVE EVERYTHING ABOUT THIS VEHICLE (AND FROM A VOLKSWAGEN ENTHUSIAST THAT SAYS A LOT). I JUST DON'T KNOW WHAT TO DO OR WHAT THE WORST CASE SCENARIO IS. I DON'T WANT TO LOSE MY LIFE. *TR
THE FREESTYLE WILL REV AND SURGE FORWARD OR BACKWARDS WHEN IN GEAR AND IDLE. THIS PRIMARILY OCCURS WHEN THE A/C UNIT IS ON. I HAVE TO APPLY THE BRAKES UNTIL THE CAR GOES BACK TO NORMAL RPM. TYPICALLY THIS HAPPENS IN PARKING LOTS OR DRIVE-THRU LANES AND HAS CAUSED ME SEVERAL CLOSE CALLS FOR COLLISIONS. SOMETIMES AFTER THE SURGE HAPPENS, THE WRENCH LIGHT ON THE DASH COMES ON. I AM NOT ABLE TO DRIVE AS THE CAR FEELS UNDERPOWERED AND I CANNOT ACCELERATE WELL. TURNING OFF THE CAR, WAITING A BIT, THEN RESTARTING SEEMS TO RESET IT. DEALER SAYS IT'S A KNOWN PROBLEM WITH THE THROTTLE BODY AND THERE IS NO RECALL FOR THE PART AND IS VERY EXPENSIVE TO REPLACE. *TR
AIR CONDITIONING DOES NOT WORK WHEN DRIVING UNDER 35 MPH OR ESPECIALLY WHEN AT AN IDLE. AIR IS NOT COOL AT ALL. THEN WHEN I SPEED UP, I HAVE AIR AGAIN ALTHOUGH OCCASIONALLY CAR WILL START TO DIE AND DASH LIGHTS UP AND THEN IT SURGES AND IS FINE AGAIN WHEN GOING DOWN THE HIGHWAY AT HIGHER SPEEDS. THIS IS MOSTLY WHEN IT IS HOT OUTSIDE. WHEN COOL OR RAINING, THE PROBLEM IS BETTER. *TR
MY CAR HAS BEEN LUNGING BOTH IN FORWARD AND REVERSE FOR THE PAST WEEK, AND NOW IT'S NOT REALLY ACCELERATING WHEN I PRESS DOWN ON THE GAS PEDAL. A COUPLE OF TIMES I HAVE COME CLOSE TO HITTING CARS WITHOUT EVEN HAVING MY FOOT ON THE ACCELERATOR. *TR
WHEN REVERSING OUT OF AND INTO VARIOUS PARKING SPACES, THE VEHICLE LURCHES FORWARD WHEN I AM NOT ACCELERATING. I CANNOT DETECT A PATTERN BUT IT HAS HAPPENED AT LEAST 6 TIMES. *TR
I WAS GOING TO PULL OUT INTO A 4 LANE ROAD AND WAS EASING UP TO SEE BETTER...OUT OF NOWHERE THE CAR BEGINS TO ACCELERATING. ONCE I GOT OUT INTO THE ROAD THE CAR JUST CUT OFF AND I HAD TO QUICKLY RESTART IT TO AVOID BEING HIT. THEN I TURNED IN TO CHIC FIL A AND WAS IN THE DRIVE THRU LINE. IT WAS A PRETTY LONG LINE SO WE WOULD EASE UP EVER FEW MINUTES. THE CAR JUMPS AND STARTS TO ACCELERATING AND I STOMP ON THE BRAKES. THE CAR WAS ACCELERATING SO MUCH THAT THE FORCE OF THE BRAKES STOPPING THE CAR MADE MY TIRES SQUEAL. *TR
I DRIVE A 2007 FORD FREESTYLE, AND MY CAR LUNGES WHILE MY FOOT IS SLIGHTLY ON THE BRAKES. I CANNOT HAVE MY AIR-CONDITIONING ON WHILE I'M ON A STAND STILL AND MY KEY IGNITION IS LOSE AND THE CAR LIGHT COMES ON OR THE CAR WILL JUST STOP. I TOLD IT TO THE DEALERSHIP AND ALL THEY SAY IS PAY FOR A DIAGNOSTIC AND GET IT FIXED! THIS CAR IS NOT SAFE TO DRIVE AND I'M SCARED TO CONTINUE TO DRIVE IT ON LONG ROAD TRIP WITH MY PRECIOUS CARGO. *TR
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE ABNORMALLY ACCELERATED AND THEN, LOST POWER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER ADVISED THAT THEY NEEDED TO REPLACE THE CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT UNDER RECALL. THE FAILURE AND CURRENT MILEAGE WAS 96,000.
I HAVE RECENTLY PURCHASED THE 2007 FORD FREESTYLE AND HAVE NOTICED AT TIMES WHEN I PUT IT INTO DRIVE OR REVERSE IT LUNGES WITHOUT MY PRESSING THE ACCELERATION. THIS IS VERY CONCERNING BECAUSE IT FEELS UNSAFE AND LIKELY TO CAUSE AN ACCIDENT! *TR
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT THE VEHICLE WOULD SURGE AND JERK ABNORMALLY. THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS ATTEMPTING TO ACCELERATE. THE WRENCH WARNING LIGHT WAS CONTINUOUSLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO PERFORMED A DIAGNOSTIC TEST BUT THE COULD NOT DIAGNOSE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT THE VEHICLE LUNGED FORWARD WHILE DRIVING AT LOW SPEEDS OR WHILE STOPPED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO RAN A DIAGNOSTIC TEST BUT COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 117,557.
CAR LUNGES WHEN BRAKES, TRAVELING FORWARD SLOWLY OR EVEN WHEN SITTING STILL WITH BRAKE APPLIED. ALSO HAPPENS WHEN CHANGING FROM PARK TO DRIVE OR REVERSE. STARTED ERRATICALLY BUT PROBLEM IS ALMOST CONSTANT NOW. WE HAVE SURMISED FROM OTHER POSTINGS THIS IS A THROTTLE BODY PROBLEM , HOWEVER REPLACEMENT SEEMS TO RECTIFY ISSUES TEMPORARILY BUT REAPPEARS. *TR
MY CAR WILL LUNGE FORWARD WHEN MY FOOT IS NOT ON THE ACCELERATOR. I HAVE TO SLAM ON THE BRAKE TO STOP THE MOTION BEFORE HITTING THE CAR IN FRONT OF ME OR A PEDESTRIAN IN A PARKING LOT. I DID AN INTERNET SEARCH AND FOUND THERE IS AN OPEN INVESTIGATION ON THIS AND THOUGHT I SHOULD REPORT IT ON MY CAR. THIS IS VERY SCARY TO ME AND HAPPENS QUITE OFTEN IN A DRIVE THROUGH OR WHEN I AM BACKING OUT OF A PARKING SPACE. I AM NOT SURE WHAT I SHOULD DO NEXT. *TR
Data synced from NHTSA on May 4, 2026