2011 Ford Fusion Complaint Log

The power steering failed. The message display keeps indicating that there is a power steering system fault which results in a loss of my ability to steer the car, increasing the risk of being involved in a crash. The first time the message appeared was around the beginning of March. When I consulted the Owners Manual, it instructs the driver to stop the car, turn off the engine for at least ten seconds and reset the system to restart the engine. It happened infrequently a few more times, but functioned again each time until around April 24th. According to the manual, there should have been a message reading "service power steering now". I don't remember ever seeing that message, just the one that's still displayed (POWER STEERING ASSIST FAULT). I haven't had the car towed to the dealership yet, but I have called to ask about a 2015 recall of 2011 Ford Fusions for such a defect. Both Ford Company and the dealership tell me that there was no recall for such a hazard related to my specific VIN so the diagnosis and repair will be at my expense.

Problems with electric power steering, Intermittent issues

The contact owns a 2011 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The lock warning lights was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that there was a chip inside the transmission causing the transmission to seize. The vehicle was not repaired. The origin of the chip was unknown. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

The contact owns a 2011 Ford Fusion. The contact stated that after pulling into the driveway, the check engine warning light illuminated. The contact's husband used a code reader to check the vehicle. The contact's husband replaced the purge valve canister. The contact stated that after approximately 24 hours, the check engine warning light illuminated. The contact's husband checked the vehicle and found that the purge valve canister had failed. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to NHTSA Campaign Number: 15V793000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated that while driving 15-20 MPH, the steering wheel became inoperable. There were no warning lights illuminated. The contact stated that the failure was like NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to an independent mechanic who determined that the steering rack needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The failure mileage was approximately 60,000. The VIN was not available.

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ihave?opntitle.2011fordfusionseflexfuel1OFTHEEXPENSIVEMACHANICALREPLACE ,TOREPAIR/ELECTRONICASSISTSHUTOFFTOMANUALSTEER:FORDWILLREPLACEAIRBAGREPAIR:DRIVEABLE'RUNS:ELECTRONICPOWERSTERINGASSISTANCESHUTOFF':DRIVABLE;REPAIRPALSAYONWED'.STEERINGASSIST/#VIN.TOO15YEARS,FORDDEALER,SERVICETELLSMEMILAGEW/YEARSOLDNOAPPLYbut$.288.00.DIAGNOSIS{FORDPROCONTACTCENTEROFEXCELLENCE./DIAGNOSIS288.00-300.00/SERVICEMAN/SUBMITTAPPROVAL.PHONECONVERSATION/LOCALFORDCARDIAGNOSIS.;PAYFORSTEERINGUPTOAFFORDINGCOMPUTER.DIAGNOSTICSHOWSCODES;HEINHUMOURNOCHARGEDUETOCODEFAULTS/{REPLACE{fordrecalls;UNSAFETYDRIVINGCARISSUES.,PARKD.

Steering wheel froze while driving, luckily light traffic, was able to turn car off then on again to park it in lot. Had it towed to Ford. Repair for power steering assist fault over $3000. I am a widow on SS disability, cannot begin to afford repair cost. I am very upset that this very issue was recalled on same model/year but not mine. I understand recalls are for specific VIN numbers, but I could have been killed, this issue should never happen, and now I am without transportation and no funds to pay for a repair this expensive.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that a previous undisclosed recall repair was performed on the vehicle in 2015 for the power steering module. The failure mileage was approximately 250,000.

The contact's boyfriend owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who retrieved a fault code for a failure with the canister purge valve. The contact called another independent mechanic and was given an estimate for repair. The mechanic also referred the contact to Technical Service Bulletin: 15S34. The dealer was notified of the failure, and the contact was informed that the TSB did not apply to the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was parked, the steering wheel became difficult to turn. The contact shifted to neutral gear and was able to turn the steering wheel. The power steering warning light illuminated. On another occasion, the steering wheel became difficult to turn, and the contact moved the steering wheel around and was able to turn the steering wheel. On a separate occasion, the contact attempted to turn the steering wheel, and the steering wheel failed to respond. The vehicle was taken to an independent mechanic, and the independent mechanic informed the contact that it was a recall failure; however, the vehicle was not diagnosed. The local dealer was contacted, however, the vehicle was not diagnosed or repaired because the VIN was not under recall. The dealer did not inform the contact of the active recall on the VIN. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,600.

Started the vehicle and power steering did not work. Very difficult to turn the steering wheel and no longer able to drive the car safely on the road. Father drove car to the dealership where he was told it was not Ford's problem as the time frame was outside of 10 years. No diagnostic lights come on on the dashboard, and I believe this is related to the recalls on the Fusion but mine is "not affected" #15v340000 #15s18

Unknown

Power steering assist fault message showed on display and the electric power steering assist stopped working. Oddly enough i found an article that low tire pressure may be common cause, I don't know how but since it was an easy attempt to fix, I tried. My tire pressure was at 16lbs psi. I inflated to 30 psi, hooked up scanner and cleared the dtc code C1277-20 on my scanner, shut off the car and restarted it. The power steering worked however, with each turn of the wheel to the right and left, there is a singular popping sound. The pop happens at the same steering wheel position while turning the wheels. The sound is coming more from under the hood and not the wheels. I will take to dealer to get estimate for repair

Power steering assist failure. Attempted clearing code. Did not work. Can barely steer vehicle and while driving steering is very slow to respond. Will certainly cause an accident in the future if any steering input is required to avoid or swerve.

The contact owns a 2011 Ford Fusion. The contact stated while driving 40 MPH, the brake pedal was depressed and went to the floorboard. There was no warning light and the vehicle failed to stop. The contact coasted the vehicle into a parking lot until the vehicle came to a stop. The vehicle was inspected by an on-sight independent mechanic who informed the contact that brake fluid was spewing from the vehicle. Due to the failure, the vehicle was towed to an independent mechanic who diagnosed the vehicle with a defective ABS module. The contact was later informed that the part needed to repair the vehicle was unavailable. The manufacturer was notified of the failure but offered no assistance. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 103,042.

I have filed a complaint last month and didn't have an email at the time..I was given a ticket number...[XXX], which upon searching isn't a thing. My son purchased a 2011 Ford fusion from a " mechanic" who claimed he just did the brakes, calipers etc..we replaced many parts and upon driving it within 4 days I lost all control braking at a speed of 35-40mph.. it's a miracle that I wasn't on the freeway. Had it towed to Keith's muffler in Westland mi.. after over a month decided they were not working on it anymore..and closed up shop. had it pushed to pioneer auto care next door , supplied them with a remanufactured part after determining it's the abs module.. most fusions have the exact problem however not for the 2011...Ford customer service said call nhtsa... where do I find the complaint online or can someone tell me what to do!!!!! I'm about to call channel 7 news because I'm out thousands.. and need a car. Most fusions have had a recall on the abs module.There seems to be absolutely zero regulatory departments overseeing auto mechanics in Michigan that will do anything to help me. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel seized with the check engine warning light illuminated, and the advanced track failure message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was able to restart however, the failure recurred. The vehicle was towed to the dealer where it was diagnosed that the power steering control module had failed and needed to be replaced. The vehicle was not repaired. The dealer filed a claim for the contact and referred the contact to the manufacturer for further assistance. The manufacturer was made aware of the failure and the claim was denied. The contact was informed that the VIN was previously associated with NHTSA Campaign Number: 15V340000 (Steering). The approximate failure mileage was 148,000.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The service power steering warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic power steering column. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 135,000.

The contact owned a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags); prompting the contact to schedule the vehicle for repair. The vehicle was taken to the dealer, who refused to perform the recall repair, but the contact was unaware of the reason for the refusal. The vehicle was not repaired but remained at the dealer. The manufacturer was notified of the failure but provided no assistance. The contact was later informed that the vehicle was towed away and destroyed without his consent. The contact had not experienced a failure. The VIN was not available.

The electric power steering system failed. This specific VIN number was included in the previous recall, although Ford Corporate claims it was never a ‘recall’ and it was out of the ‘goodness’ of their hearts (a ‘customer satisfaction campaign’). The dealer out of New Hampshire only ‘flashed’ the computer to ‘fix’ it. Which NEVER addressed anything. Suddenly the car just starts spinning out of control all by itself. Says ‘service AdvanceTrac’ then ‘Service PowerSteering Assist’ then right after, within seconds, ‘Service PowerSteering NOW’ a local dealership discovered the part was never replaced only ‘flashed’. The local dealer said the rack is gone and needs to be replaced & ford corporate claims ‘the vehicle is old’ so that means Ford Corporate does not want to fund the cost of it. The dealer said that Ford corporate’s final answer is ‘if it was within the last 10 years of recall, we’d pay for it’ It is only slightly over the 10 year cut off. And MILLIONS of owners are still suffering. Yet, ford motor company gets away with this. Ill “keep my receipts” like their overseas call center representative tells me to do. Like that will matter. The work is over $2,000 dollars.

My driver heating element in my seat stopped working. I went to get it fixed and that’s when they noticed the charred heating pad in the seat had burnet makers on it. I have picture showing that the electrical part in the heating pad indicator has black marks around the wires and burnt through the pad and the electrical coils. The seat under the leather part had damage to it. This would have caused a fire. I’m very lucky. I bought the part on [XXX]. I just want to be reimburse from Ford Dealership the part cost. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Ford Fusion. The contact stated while attempting to accelerate from a stop, the steering wheel seized. The contact turned on the hazard lights and parked on the side of the road. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was informed that the power steering was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 125,000.

The contact owns a 2011 Ford Fusion. The contact stated that the power steering failed intermittently. The contact had to restart the vehicle to regain power steering functionality. The failure became more persistent, and the vehicle lost complete power steering functionality. The message “Loss of Power Steering” was displayed during the failure. Additionally, the TPMS fault sensor message was displayed; however, all tires were properly inflated. The contact found information on NHTSA Campaign Number: 15V340000 (Steering) and related the failure to the recall; however, the VIN was not included. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.

Was driving down a busy road with my [XXX] and [XXX] , when all of a sudden my steering wheel got super tight and the car shut down. A message stating "power steering assist fault" popped up on my dashboard. There was ZERO warning before it happened. I just bought this car 3 months ago from a facebook marketplace car dealer. When this incident happened 2 weeks ago, I googled 2011 ford fusion recalls and it says NHTSA recalled in 2015. When I'm not understanding is why a VIN number makes a difference, when I'm having the problem on the type of year/model that was recalled. I have been informed about the customer satisfaction program, which expired years before I purchased the vehicle. Again, why should that fall on me? Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

See attached document for complaint.

I recently purchased this car, on [XXX] I had an issue with a "power steering assist default" I noticed that there was an outstanding recall for this issue and took it to Bill Collins ford in Louisville Ky for the recall repair, I picked the vehicle up and the next day I had the same alert on the dash with no power assist steering, I called the service writer Hunter at Bill Collins ford and was told that the steering gear was not covered and he would not be able to help me, I went by an additional dealer Oxmore Ford, also in Louisville KY and spoke with the Service Manager on 12/13/2024 and was also told, no that they would not be able to honor and remedy the issue, the same day I call Ford cooperate and spoke with a representative that gave me a case # [XXX], I explained to her that I had researched the and found a letter dated 05/17/2019 by Director David J. Johnson as an update to recall 15N01 now 15S18 states that the recall is updated to unlimited mileage and unlimited to date that the steering gear will be replaced regardless of mileage or warranty start date and that any prior denials should be repaired or refunded if repairs are already made. A copy of this letter is provided along with a copy of the invoice where my vehicle was presented for service related to the recall in question. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the power steering became inoperable. The power steering failure warning light was illuminated. The service track error message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to the local dealer, who informed the contact there was no coverage for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 260,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering assist warning light illuminated, and the vehicle lost power steering functionality while his wife and minor children were inside the vehicle. The contact stated that the steering wheel was significantly difficult to turn. The contact was able to drive the vehicle to a safe location. The contact's family was provided alternative transportation. The vehicle was driven to the residence. The dealer was made aware of the failure and provided a diagnostic test fee. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 120,000.

POWER STEERING ASSISTANCE FAILURE WHILE DRIVING. WARNING LIGHT APPEARED ON DASH AS WELL STATING “POWER ASSIST FAILURE” VEHICLE STEERING BECAME UNMANAGEABLE. WAS DRIVING AT 40 MPH. HAS HAPPENED TWICE.

On multiple occasions after an ABS brake event, the brake pedal will travel all the way to floor with very little braking power. In some instances, the brake pedal returns to normal after a short amount of time and repetitive pumping of the the brake pedal. In other instances, an extended period of time and aggressive pumping and stabbing of the brake pedal is required to regain full brake control. In every case, this condition has occurred immediately following an ABS brake event. However, it does not occur after every ABS brake event, making it very unpredictable. There have been no warning lamps, messages, symptoms, or other indication of a problem prior to each occurrence. This vehicle has been inspected by a Ford Dealer. The dealer was not able to reproduce the problem, but loss of brake pedal with little brake control continues to occur unpredictably. We use this vehicle for commuting to downtown Minneapolis in heavy traffic and ice roads. Despite cautious driving habits, this issue has created multiple close call collisions with other vehicle.

Son was driving the car home from soccer. Red "Service Power Steering" message illuminated as well as the two yellow TCS lights. Steering became more difficult. Upon restart of vehicle, steering is impossible.

The contact's mother owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the steering wheel seized. The service power steering now message was displayed. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 181,481.

The contact owns a 2011 Ford Fusion. The contact stated that the air bag warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V001000 (Air Bags). The contact stated while driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality. The contact was able to drive to the residence by using manual strength to steer the vehicle. Additionally, the contact stated that while driving at various speeds, the transmission was slipping. The transmission warning light was illuminated. The contact also stated that the doors and the windows had failed to operate as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 162,000.

i HAVE A POWER STEERING ASSIST FAULT THAT WON'T CLEAR UP AND WANTED TO KNOW IF THERE WAS A RECALL REGARING THIS ISSUE

There was a recall that completed on back in 2015 15s18 i bought my second from a 3 party the orginal owner was an elderly person and had passed away at the time the recall class completed i had 23,242 miles i currently have 59,348 and bow the power steering gear and module have both failed just like the 15s18 previously said it would have done and we have only put 36,106

What component or system failed or malfunctioned, and is it available for inspection upon request? The steering system of my Ford started to fail, to be specific my steering wheel went hard and it was impossible to turn it. How was your safety or the safety of others put at risk? I was driving at around 50 miles per hour, and I was with one friend and all of the sudden my steering wheel stopped working and I had to pull over immediately since I was no longer able to drive it. Has the problem been reproduced or confirmed by a dealer or independent service center? I have heard that these cars 2010-2012 Fusions have this problem and they are a lot. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, when this occurred a message appeared saying first: "Service Power Steering assist" after I parked and turn off the car it appeared a second message saying "Service Power Steering Now" and the steering wheel was rock solid, it didn't move anywhere. With those messages a message saying "Service Advancetrac" also appeared, and they were changing back and forth. I had to towed my vehicle to my house.

The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V081000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2011 Ford Fusion. The contact stated while operating the vehicle, there was a whining sound coming from the steering column while turning the steering wheel. The contact stated that the message "Service Power Steering" was displayed, and the steering wheel suddenly could not be turned in either direction. The vehicle was towed to the local service center who was unable to determine the cause of the failure and vehicle was not repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 187,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving 20 MPH, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); the VIN was included, but the vehicle had already been repaired under recall in 2015. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated while driving at slow speeds in a parking area, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 165,000.

Ford refusing to service power steering recall: [XXX] Ford site when I search for my VIN: [XXX] Text messages with Ford: [XXX] Videos of starting the car and driving it at Ford: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 40 MPH, he observed that the "Power Steering Fault" warning light had illuminated. The contact stated that when he attempted to turn the steering wheel to the left or the right, excessive force was needed to turn the steering wheel. The contact was unable to reset the power steering assist and had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the power steering assist had failed and needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was informed of the failure. The failure mileage was approximately 96,000.

#FMSCA v. #GST . * DEATH by HAZMAT 12/12/12. 07/07/07. 05.05.05. Few other dates. *Voip, *Sirus , IQ EMS speaks only central asia languages. Unknown war zone in conflict by indemnity policy in place via marriage certificate. EMT heisted by satellite controls of vehicle and few other fuel funds fuels DBA . Heisted all of my USA insurance associate with land records retrieval orders.

Power steering suddenly went out on Thursday 6-25-24. No warning, started ut up around 9 am and service light for "power steering now"came on and is no longer working. Other Fusions have had a recall for this same issue. I believe the 2011 should have a recall for the power steering. This is a serious safety hazard and with no issues leading up to the problem and no warning, is dangerous and costly.

The steering wheel faulty. it is available for inspection This is a recall but my vehicles miles are 170000. It puts safety at risk because the steering wheel will stay still and will not move. No it hasn’t been confirmed but i contacted by phone. No it hasn’t been inspected by others but just took my car in for a service it first appeared 1 month ago saying steering wheel faulty

My car showed a warning saying "Power Steering Assist Fault" when attempting to back out a parking spot. Steering wheell locked and would not turn. I turned engine off and restarted car, warning went away. Warning came back a few day later as well as warning saying "service advancetrac." Parked car did not drive. Next day car showed a warning saying "service power steering." I contacted Ford and was told that there is a recall on the power steering assistane (recall 15S18)but my car's vin isn't included in the recall.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. The contact stated that the steering wheel was difficult to maneuver. Additionally, the contact stated that an unknown warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with power steering assembly failure. The contact was informed that the power steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 184,000.

As stated in a previous complaint vehicle has what one professional mechanic diagnosed as an "electrical fathom draw" which drains the battery. The issue with the vehicle started on July 1st which the timing seems ironic since it was the first day of the month. I have taken the vehicle to several qualified mechanics who could not diagnose what was draining the battery. Purchased a new battery and still having the same issue. Each time I had roadside assistance jumpstart the battery they stated it was not the altenator or the starter. No codes to perform a diagnostic like "check engine" light or other warning signs.

My car now says power steering assist fault and is impossible to turn the wheels on.