2012 Ford Fusion

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 20 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to continue driving, but the steering wheel was difficult to turn. The vehicle was driven to an independent mechanic, where it was diagnosed, and determined that the steering gear had failed and needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was notified of the failure but denied assistance due the manufacturing date of the vehicle. The failure mileage was approximately 56,000.

The contact owns a 2012 Ford Fusion. While the contact’s girlfriend was driving at an undisclosed speed, the steering wheel jerked and pulled to the right. Due to the failure, the steering wheel seized, and excessive force was needed to turn the steering wheel. The driver was able to avoid striking the curve. An unknown code was displayed. The contact was called and went to the scene of the failure. The vehicle was driven back to the residence nearby. The contact stated that the steering wheel was difficult to turn. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. While researching, the contact became aware of NHTSA Campaign Number: 15V340000 (STEERING) and associated the failure with the recall; however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

The contact owns a 2012 Ford Fusion. The contact stated that while operating the vehicle, the power steering malfunctioned, and the steering wheel was extremely difficult to turn in either direction. The vehicle was driven to the local dealer, and the power steering control module was updated under NHTSA Campaign Number: 15V340000 (STEERING); but the failure was not corrected. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 190,000.

The steering locked up and was completely unable to turn the wheel. This resulted in an accident that sent the car into a ditch. The safety recall for the steering was fixed and it failed again, in which it cost me 1700 to replace the same part again. It has AGAIN failed!!! This is extremely unsafe and should not fail on multiple occasions. This problem needs to be resolved!!!!

The Power Steering Assist Fault notice keeps popping up on the dashboard screen. When this happens, the power steering is inoperable leaving me stranded. I've had my mechanic fix it several times (after the Ford Recall on steering didn't properly repair the issue) costing an insane price. It's very unsafe to be on the road & have the power steering go out. It is unsafe not only for me & my family but also for the vehicles traveling around my vehicle. It causes mental distress & anxiety as I never know when I'm going to be left stranded. This time, I'm stranded at the laundromat, on a Sunday. Not knowing how I'm going to get home or to work tomorrow. My receipts for repairs are at home. Until Ford makes this right, I'll never see the Ford brand as a reliable manufacturer nor will I ever purchase or recommend the Ford brand.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at various speeds and making a left turn, the driver's side door unexpectedly opened. The contact stated that the door ajar warning light was illuminated. The failure became a recurring failure. The contact had taken the vehicle to a local dealer where it was diagnosed, and determined that the door latch needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V177000 (Latches/Locks/Linkages). The contact informed the dealer of the recall and was informed that the VIN was not included in the recall. The manufacturer was informed of the failure. The failure mileage was approximately 124,000.

I am writing to formally file a complaint and request resolution regarding a serious safety issue involving my 2012 Ford Fusion SEL (VIN: [XXX] ). I have been a loyal Ford customer for over 20 years and have owned only Ford vehicles. Unfortunately, my recent experience with Ford Customer Care and my local dealership has been extremely disappointing and concerning. A few weeks ago, my 2012 Ford Fusion suddenly lost power steering while my young son was driving home from school. This created a terrifying and dangerous situation that could have resulted in a serious accident or injury. Thankfully, he was able to safely pull over, and no one was hurt. However, this was clearly a major safety failure. After this incident, I contacted Ford Customer Care and my local Ford dealership to seek assistance. I was informed that the Customer Satisfaction Program related to the EPAS steering system had expired for my vehicle and that Ford would not provide further support. However, this directly contradicts the information shown in my Ford app. The Ford app clearly lists Customer Satisfaction Program Campaign 15N01 – “EPAS Steering Effort” and instructs me to schedule a free service with a dealer. I later learned that an update was performed in 2015, but the EPAS steering system itself was never replaced—only updated—and that the program was considered a one-time offer. It is extremely upsetting to now face costly repairs for a known safety-related issue that was clearly not resolved correctly the first time. The fact that my Ford app continues to show this campaign as available, while Ford Customer Care claims it cannot be seen in their system and provides no further explanation, is unacceptable. As a long-time Ford customer, I expect transparency, accountability, and support—especially when it comes to safety-related defects. A loss of power steering is not a minor inconvenience; it is a serious hazard INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am writing to formally report that the safety recall repair on my 2012 Ford Fusion has failed to resolve the dangerous loss of power steering. My vehicle underwent the 15S18 recall update only at Tom's Ford back in 2015. On January 20 2026, the steering failed again while driving, creating an immediate safety risk. The dealer has failed to provide a permanent remedy at Jim Hudson Ford in Lexington SC. As safety recalls do not expire, I request a permanent fix of the steering gear replacement within 14 days of this letter, per NHTSA guidelines. If this is not resolved, I will pursue further legal action.

I have a recall, I need to know where I have to fix that

What component or system failed or malfunctioned, and is it available for inspection upon request? Power Steering How was your safety or the safety of others put at risk? The likelihood of accidents when traveling at lower speeds is increased. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the Ford dealership reproduced the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? UNKNOWN Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, the message appeared only when the power steering stopped functioning.

UNKNOWN. I have no power steering. I have contacted Ford and they were supposed to fix my car for free which they did not because it was up for recall.

I recently started to experience hard steering while in transit the power assist light came on and so does the advanced track warning light. I discovered there was a recall so I took it in to the Ford dealership, which was JC Lewis Ford in Savannah, Georgia, but the technician told me that there were too many miles and after 150,000 miles, the recall was null and void

My vehicle all of a sudden showed a "power steering assist fault," luckily it was parked. This is a problem with the 2012 Ford Fusion and I called Koon's Ford in Baltimore to see if this would be covered since my vehicle has never had steering issues before. They said yes, but after a couple days they called to tell me that Ford denied the claim since it is outside of the ten year warranty window. My car does not have a lot of miles for being over ten years old. I understand the warranty is in place for a reason but this is a dangerous manufacturer issue. I could have gotten seriously hurt if it happened on the road so it is upsetting to hear that Ford refuses to cover it. I will try to call customer relations to see if there could be another verdict. It is concerning that the manufacturer does not have an extended warranty for such a dangerous issue and I would like to make it known.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 55 MPH, the messages "Service Power Steering Assist Fault" and "Advancetrac" were displayed, and the steering wheel suddenly became very difficult to turn in either direction. The vehicle was taken to the local mechanic who diagnosed that the steering rack had failed and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V340000 (Steering); however, the contact related the failure to the recall. The failure mileage was 150,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 40 MPH, the “Service Advancetrac” and “Service Power Steering Now" messages were displayed. The contact stated that the traction control warning light was illuminated. The contact stated that the vehicle was taken to the residence, and the vehicle was shifted into reverse(R), and the steering wheel became firm. The contact stated that when the vehicle was shifted into drive(D), the steering wheel remained firm. The vehicle was towed to a dealer, where it was diagnosed, and determined that the power steering control module needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 111,000.

The contact owns a 2012 Ford Fusion. The contact stated that after starting the vehicle, the message "Electric Steering Fault" was displayed. While driving out of the driveway, the steering wheel became extremely difficult to turn, causing the vehicle to drive across two lanes of traffic. The vehicle was driven to the local deale,r who diagnosed that the steering gear was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (STEERING); and was no longer eligible for a related Customer Satisfaction Program to address the steering failure. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 170,000.

The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle on two occasions, the "Power Steering Assist Fault" message was displayed on the instrument panel, and excessive force was required to steer the vehicle. The vehicle was taken to the dealer, where it was diagnosed with a defective electric rack and pinion. The vehicle was not repaired. Upon investigation, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 20 MPH in the snow, the message "Service Power Steering" was displayed, and the steering wheel seized. The vehicle became difficult to maneuver, and the contact had to use force to maneuver the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact's stepfather used a handheld scanner to diagnose the vehicle and retrieved DTC: C1963-20 and C1511. The vehicle remained at the residence. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was notified of the failure. The failure mileage was approximately 200,000.

My car lost my electric power steering on November 15, 2025. Ford has a Safety Satisfaction Program15V340000 for this vehicle. The Dealership refuses to honor the program since it has over 150,000 miles on it. Reading through the paper work for the program 15v340000 I never noticed a mileage exclusion. Any help on this issue would greatly be appreciated.

The power steering of the vehicle was lost along with illumination of “power steering sensor assist fault” and “service advance trac.” The difficulty of steering made it very dangerous on the road. The problem has been diagnosed and confirmed as code 15N01 (formerly safety recall 15S18). The 15N01 is an extended program under safety recall 15N01. I am issuing this complaint as the 15N01 program has an expiration of 150,000 miles and/or date of 10 years since purchase. My car had the original safety recall 15S18 done in 2015 but now is not qualified for the steering gear (15N01). This shows that this program shouldn’t have any limits as these steering gears were shown defective from the factory. Safety recalls never die and what they did as a quick fix for those cars in 2015 that were not showing those DTC’s was not an adequate repair . They should have addressed the steering gear issue instead of just the reprogramming of the PSCM.