2012 Ford Fusion Complaint Log

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, WHEN SUDDENLY THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING FAILED. THE CONTACT HAD THEIR HUSBAND CONTINUE TO DRIVE THE VEHICLE, HOWEVER, THE STEERING HAD TURNED TO MANUAL STEERING. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT WAS REFERRED TO FORD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEIR VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

ELECTRIC POWER STEERING RACK QUIT WORKING WHILE DRIVING AND ALMOST CAUSED AN ACCIDENT, CHECKED VIN BUT NO RECALLS, FORD DID HAVE A LOT OF RECALLS FOR SAME MODEL, BUT NONE ISSUED FOR THIS CAR. DANGEROUS SITUATION FOR OTHER CARS OUT THERE WITHOUT A RECALL. FORD NEEDS TO RECALL ALL CARS WITH THAT ELECTRIC POWER STEERING UNIT!!!!

WENT TO STORE WHEN I GOT BACK IN CAR THE POWER STEERING ASSIST WARNING LIGHT CAME ON THEN IT SAID SERVICE . WHEN I WENT TO DRIVE THERE WAS NO POWER STEERING.

Transmission shuddering, 1st to 2nd gear shifts shake the entire vehicle, especially when cold. Abbrupt downshift. Gear searching from 5th to 6th when highway driving.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE ENGINE, THE POWER STEERING HAD MALFUNCTIONED AND THE STEERING WHEEL WAS DIFFICULT TO TURN IN EITHER DIRECT. THE MESSAGE "POWER STEERING ASSIST" HAD ALSO DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC POWER STEERING HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER FAIR OAKS FORD LOCATED AT 2055 W OGDEN AVE, NAPERVILLE, IL 60540 WERE NOTIFIED OF THE FAILURE. THE CONTACT INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 15V340000(STEERING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 88,500.

THE POWER STEERING HAS FAILED ON THIS VEHICLE 4 TIMES IN THE LAST TWO YEARS. IN EVERY CASE, IT FAILED WHILE DRIVING. THREE TIMES ON THE HIGHWAY AND ONCE IN LOCAL TRAFFIC. WHEN THE POWER STEERING FAILS, IT TAKES AN ENORMOUS EFFORT/STRENGTH TO MAKE A TURN, CHANGE LANES, OR PARK. TWO OF THE TIMES THE POWER STEERING FAILED, THE MECHANIC WAS ABLE TO CLEAR THE CODES AND THE POWER STEERING WAS RESTORED. THE OTHER TWO TIMES REQUIRED EXPENSIVE REPAIRS. ONE (OCTOBER 2020) WAS FOR ALMOST $1700 AND REPLACED THE CONTROL RODS AND TIE RODS. THIS RESTORED THE POWER STEERING FOR TWO MONTHS, THEN IT WENT OUT AGAIN. RESETTING THE CODES WORKED FOR TWO DAYS, BUT THEN THE STEERING WENT OUT AGAIN. THE RACK AND PINION AND CONTROL BOARD WERE REPLACED IN FEBRUARY 2021 AT A COST OF JUST UNDER $2000. LOSS OF POWER STEERING WHEN UNDERWAY IS A KNOWN ISSUE FOR CARS OF THIS MAKE AND MODEL, AND THERE HAS BEEN A RECALL AFFECTING SOME 393,000 VEHICLES, BUT NOT ALL VINS. THOUGH MY ISSUE IS EXACTLY AS DESCRIBED IN THE RECALL, FORD MAINTAINS THAT MY CAR IS NOT COVERED. CHECKING ONLINE, I SEE THAT MANY OTHERS ARE IN THE SAME SITUATION. THEIR FUSION HAS EXACTLY THE SAME POWER STEERING ISSUE AS THE RECALL, BUT FORD SAYS THEIR VIN IS NOT ONE OF THOSE RECALLED. IT IS CLEAR THAT A LARGER NUMBER OF VEHICLES WERE AFFECTED THAN FIRST BELIEVED, AND ALL THOSE AFFECTED BY THIS PROBLEM SHOULD BE INCLUDED IN THE RECALL.

THE ELECTRONIC STEERING ASSIST SYSTEM FAILED GOING APPROXIMATELY 45 MPH. THE SYSTEM REVERTED TO MANUAL STEERING MODE.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE DOOR LOCKING MECHANISM MALFUNCTIONED AND THE DOOR WOULD NOT REMAIN CLOSED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. VEHICLE WAS REPAIRED. THE LOCAL DEALER ALAN VIGIL FORD LOCATED AT 6790 MT ZION BLVD, MORROW, GA 30260 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 158,000. THE VIN WAS NOT AVAILABLE.*DT CONSUMER STATED DOOR LATCH WAS REPLACED.*JB

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING 20 MPH, THE POWER STEERING SERVICE NOW WARNING LIGHT WAS ILLUMINATED. THE CONTACT PARKED ON THE SIDE OF THE ROADWAY AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO SKYLINE FORD (2510 COMMERCIAL ST SE, SALEM, OR 97302, (503) 581-2411) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 114,000.

I WAS DRIVING DOWN THE ROAD IN MY 2012 FORD FUSION AND THE POWER STEERING STOPPED FUNCTIONING AND THE STEERING BECAME SO STIFF AND I COULD NOT MAKE THE TURN ONTO A STREET AND I NEARLY HIT THE VEHICLE COMING IN OTHER LANE ON THE STREET I WAS TRYING TO TURN ON.....THANK GOD I DIDNT CRASH I TO THE OTHER VEHICLE.... I RESEARCHED WHEN I GOT HOME AND THERE IS A RECALL ON TGE 2012 FUSION FOR THIS EXACT ISSUE ON THE ELECTRONIC POWER STEERING FAILURE .....BUT FORD SAYS THE VIN NUMBER ON MY CAR DOES NOT FALL UNDER THE RECALL !!!!! THEY SHOULD NOT BE ALLOWED TO EXCLUDE SO.E 2012 FUSIONS....IT DOESNT MAKE SENSE SOME ONE WILL BD KILLED! ....

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING CEASED OPERATION WHILE TRAVELING AT VARIOUS SPEEDS. THE CONTACT STATED THAT THE SERVICE TRAK, POWER STEERING, AND CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED ON INSTRUMENT PANEL. THE CONTACT CALLED PAUL MILLER FORD (975 E NEW CIRCLE RD, LEXINGTON, KY 40505) AND WAS INFORMED THAT VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE SHE WAS INFORMED THAT HER VEHICLE NEEDED AN OEM SOFTWARE UPDATE. THE MECHANIC ALSO INFORMED HER THAT THE RACK AND PINION AND THE TIE RODS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THE INFORMATION PROVIDED BY THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.

POWER STEERING INTERMITTENLY FAILS WITH NO WARNING. SOMETIMES IT RESETS ITSELF BUT HAS NOT, NOW, FOR THE PAST WEEK.

CAR IS SLOW TO ACCELERATE AFTER STOPPING AT A TRAFFIC LIGHT OR STOP SIGN. LOSS OF POWER AND SPEED WHEN GOING UP HILL, STEERING WHEEL LOCKED IN PLACE WHILE DRIVING ON THE HIGHWAY

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED WHILE THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO VALENTI FORD (72 JERRY BROWNE RD, MYSTIC, CT 06355) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. AFTER RESTARTING THE VEHICLE, THE FAILURE RECURRED. THE VEHICLE FAILED TO PROPERLY ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THROTTLE ACTUATOR CONTROL VALVE AND POWER TRAIN CONTROL MODULE WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. PECHELES FORD LOCATED AT 4010 US-264, WASHINGTON, NC 27889, WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 89,100.

MY DAUGHTER WAS DRIVING HOME AND WHEN SHE PULLED INTO OUR DRIVEWAY THE POWER STEERING QUIT WORKING WITH THE INFORMATION CENTER DISPLAYING "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC". I DID SOME RESEARCH AND FOUND THE FORD RECALL 15S18 (NHTSA 15V340000), WHICH FOR SOME REASON DOES NOT APPEAR TO INCLUDE MY DAUGHTER'S VEHICLE DESPITE THE FACT THAT THE RECALL SUMMARY DESCRIBES EXACTLY WHAT OCCURRED WITH THE VEHICLE. THIS IS A KNOWN DEFECT WITH THE STEERING SYSTEM THANKFULLY SHE WAS NOT TRAVELLING AT HIGHWAY SPEED WHEN THIS OCCURRED.

THE WRENCH LIGHT COMES ON AND THE VEHICLE CUTS OFF IT WILL START BACK UP BUT IT'S RANDOM AND CUTS OFF ANYTIME IT WANTS. IT'S DONE THIS WHILE PARKED AND MOVING. THROTTLE BODY EXTENDED WARRANTY. MY CAR IS UNDER THE 150,000 MILES AND MET THE REQUIREMENTS FOR THIS TO BE REPLACED AND I TOOK IT TO RAVENEL FORD RAVENEL SC AND WAS TOLD THAT BECAUSE THEY DIDN'T GET THAT CODE THAT THEY WE'RE ALLOWED TO FIX IT

HEATED DRIVERS SEAT GOT TOO HOT TO SIT IN AND NOW THE HEATING ELEMENT IS NOT WORKING THE SWITCH WILL COME ON FOR A FEW SECOND THEN SHUT OFF. THE FIX IS $600 REPLACING ELEMENTS ACCORDING TO THE MECHANIC "THIS IS VERY COMMON PROBLEM WITH THIS VEHICLE" THE HEATING UP OF THE SEAT WAS A HUGE CONCERN BUT NOW SEAT DOES NOT HEAT . PLEASE HELP

Unknown Front driver side tire came off the car causing the vehicle to crash into a wall passenger side airbag malfunction Thankfully my girlfriend had the seat all the way to the back and was laying down when the accident occurred. Idk what would've happened if she seating down correctly. The car was unrepairible.

2012 FORD FUSION LOST TRACTION CONTROL AND NOW LOST ALL POWER STEERING. DASH STATES POWER STEERING ASSIST FAULT. USUALLY IF I TURN CAR OFF THEN BACK ON IT WILL GIVE POWER STEERING BACK. TODAY I DID THAT ABOUT TEN TIMES AND IT STILL WOULDN'T GIVE STEERING BACK. MY CAR WAS STATIONARY BUT DRIVEN HOME WITHOUT POWER STEERING VERY CAREFULLY.

WENT TO BACK CAR OUT OF DRIVEWAY AND THERE WAS NO POWER STEERING. THE POWER STEERING MESSAGE CAME ON SAYING TO 'SERVICE POWER STEERING NOW'.

The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle, the traction control system, brakes, and power steering functionality became inoperable. The vehicle was restarted and worked as designed. While driving approximately 30-40 MPH, the brake warning light illuminated. Additionally, the brake pedal was depressed and went to the floorboard. The driver pumped the brake pedal several times before the brakes started working as designed. The vehicle was taken to the local dealer who informed him that the failure was not covered under the warranty. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was contacted, and the contact was referred to the NHTSA hotline. The failure mileage was approximately 180,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 80 MPH, the steering wheel seized on several occasions. There was an unknown warning light illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING 35 MPH, WHEN DEPRESSING ON THE BRAKE PEDAL AND THE VEHICLE BEGAN TO FORCEFULLY VIBRATE WHEN APPROACHING 30 MPH. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE SLOWLY TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE DRIVESHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,393.

I WAS GETTING GAS AND I CUT MY CAR OFF WHEN I GOT BACK INTO MY CAR IT DID NOT START. I CONTINUED TO START IT. CAR WOULD NOT START. I POPPED THE HOOD AND TOUCHED THE BATTERY SOME AND TRIED STARTING THE CAR THE CAR STARTED THEN ABOUT 5 MINUTES AFTER DRIVING IT SUDDENLY CUTS OFF. THIS IS A ONGOING ISSUE. CAR SUDDENLY STOPS IN THE MIDDLE OF STREET ALMOST CAUSING ACCIDENTS THAT CAN NEARLY KILL SOMEONE!!! VERY UNSAFE AND EXTREMELY DANGEROUS. THIS HAPPENED ON HIGHWAY AND STREET. AND ITS SO RANDOM NO SIGNS JUST CUTS OFF AT ANY SPEED.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DOOR HANDLE FRACTURED WITHOUT WARNING TWICE WITHIN 5 MONTHS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE DRIVER'S SIDE FRONT AND REAR DOOR HANDLES WERE INSPECTED AND REPLACED. DUVAL FORD (1616 CASSAT AVE, JACKSONVILLE, FL 32210, (888) 363-9533) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

STARTED VEHICLE, POWER STEERING ASSIST FAILURE DISPLAYED ON DASH. VEHICLE LOCKED UP AND WAS UNABLE TO TURN WHEEL. HAPPENED WHILE PARKED IN DRIVEWAY.

INTERMITTENT FAILING POWER ELECTRICAL ASSIST STEERING BECOMES VERY DIFFICULT SOME TIMES TURNING THE CAR OFF AND BACK ON FIXES THE PROBLEM TEMP

WHILE DRIVING DOWN THE HIGHWAY THE WARNING CAME ACROSS TO SERVICE ADVANCE TEAK SYSTEM AND POWER STEERING. WITHIN A COUPLE OF MINUTES MY POWER STEERING WENT OUT WHILE DRIVING DOWN THE HIGHWAY. I TOOK IT TO A LOCAL MECHANIC AND HE RAN CODES THAT MATCHED WITH A RECALL ON 2012 FUSIONS AND SUGGESTED I HAVE THE NEAREST FORD GARAGE LOOK AT IT. THEY LOOKED AT IT AND SAID THAT WAS EXACTLY WHAT THE PROBLEM WAS BUT THE RECALL DID NOT COVER MY VIN NUMBER. NOW I AM OUT $1600 ON A PROBLEM THAT IS KNOWN BY FORD BUT THEY WILL NOT COVER IT. DOING RESEARCH IT APPEARS THIS IS BECOMING A VERY BIG PROBLEM AND I THINK THE RECALL SHOULD BE EXPANDED.

I WAS BEGINNING TO BACK OUT OF A PARKING SPACE WITH MY TWO YOUNG KIDS IN THE CAR AFTER VISITING THE DOLLAR STORE WHEN MY CAR FROZE UP I LOOKED AT THE DASHBOARD IT SAID POWER STEERING ASSIST FAILED OR SIMILAR TO THOSE WORDS. I PUT MY CAR IN PARK AND I TURNED MY CAR OFF TURNED IT BACK ON AND THE SAME MESSAGE CAME ACROSS THE DASHBOARD. I PULLED FORWARD TO THE SPOT IN FRONT OF ME AND I COULD NOT TURN THE WHEEL. I HAD A FAMILY FRIEND DRIVE IT DOWN THE STREET TO MY HOME. NO LEAKAGE OF FLUID PRESENT.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WHILE DRIVEN AT VARIOUS SPEEDS. THE CONTACT'S HUSBAND A CERTIFIED MECHANIC, REPLACED ONE WATER HOSE. THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBERS: 12V551000 (ENGINE AND ENGINE COOLING) AND 17V209000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE THEIR DAUGHTER WAS DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE POWER STEERING FAILED TO PERFORM AS DESIGNED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE HOWEVER, THE VEHICLE WAS DIFFICULT TO STEER. A CERTIFIED MECHANIC WAS CONTACTED WHO INFORMED THE CONTACT OF A POSSIBLE RECALL ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE 150,000.*DT *TR

THE POWER STEERING ASSIST SUDDENLY STOPPED WORKING WHILE DRIVING AND SENT A CODE TO THE DIGITAL READOUT ON THE DASH THAT SAID " POWER STEERING ASSIST FAULT" AS WELL AS "SERVICE ADVANCETRAC" THIS HAPPEN I'VE HAD MANUAL STEERING EVER SENSE

The contact owns a 2012 Ford Fusion. The contact stated while seated in the vehicle the contact turned the steering wheel to the left and the right and heard a loud clicking sound. The contact stated that there was an abnormal vibration in the steering wheel while driving. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 144,000.

POWER STEERING WENT OUT WHILE DRIVING FOR THE SECOND TIME IN 18 MONTH.

The contact owns a 2012 Ford Fusion. The contact stated that the power steering became inoperable without warning. The vehicle was taken to the local dealer on multiple occasions however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted however, no further assistance was provided. The approximate failure mileage was 92,000. The VIN was not available.

SUDDEN LOSS OF POWER STEERING, SAYS SERVICE ADVANCETRACK AS WELL AS SERVICE POWER STEERING NOW WHICH HAS BEEN LISTED AS AN ISSUE FOR MANY OF MY MAKE AND MODEL CAR

POWER STEERING ASSIST CAME ON AND THE STEERING WENT OUT

The driver side door handle suddenly failed to open the door from the interior. In order to exit the vehicle, the window has to be rolled down and the external handle needs to be utilized

WHEN I WAS PREPARING TO EXIT MY VEHICLE AT A CONSTRUCTION ROADWAY (I WAS LOST) MY DRIVERS' DOOR HANDLE WOULD NOT OPEN- IT FLOPPED. I COULD NOT EXIT. I CALLED MY FAMILY FOR HELP TO FIND OUT WHAT TO DO. (I AM A SENIOR AND COULD NOT CLIMB OVER THE STICK TO USE THE OTHER DOOR) MY FAMILY SAID TO LOWER THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE AND "BE CAREFULL!" AFTER THAT I WENT HOME AND WHEN I TRIED TO CLOSE THE DOOR- IT WOULD NOT LATCH/NOR CLOSE- ONCE AGAIN I CALLED FOR HELP AND WAS TOLD TO TIE THE DOOR CLOSE THRU THE WINDOWS. WHICH MEANT MY DOOR WAS VUNABLE TO THEFT AND WEATHER. WHEN I SPOKE WITH THE FORD DEALER SERVICE DEPARTMENT, I WAS TOLD THAT THIS IS "A COMMON PROBLEM WITH OLDER MODELS"(MINE IS A 2012!).PER THE DEALER IT REQUIRES A DOOR LOCK PART. WHAT IT TELLS ME IS THE SAFETY FEATURES ON "OLDER MODELS" EXPIRE WITH THE WARRANTIES! BUT THIS IS WHY I PURCHASED A FORD!! HAD I KNOW THE "SAFETY FEATURES" EXPIRE WITH THE WARRANTY, I WOULD HAVE RESEARCHED WHICH VEHICLE HAS THE BEST & LONGEST "SAFETY FEATURES"! I NOW FEEL UNSAFE DRIVING THIS VEHICLE DUE TO MY INABILITIES TO EXIT IN CASE OF AN EMERGENCY DUE TO FAULTY/EXPIRED "SAFETY FEATURES!" IT MAKES ME FEEL I WOULD BE TRAPPED WITHOUT A WAY OUT! IF THIS IS COMMON-WHY ISN'T IT STATED SOMEWHERE FOR SENIORS TO KNOW IN ADVANCE- ESPECIALLY BEFORE PURCHASING A FORD WITH COMMON SAFETY DEFECTS!? HOW MANY SENIORS/OWNERS HAVE TO BECOME INJURED OR DIE BEFORE FORD REPORTS THIS AS A FAILED SAFETY FEATURE??!! AIRBAGS, SEATBELTS, ... - DOOR LOCKS ON DRIVER'S DOOR SHOULD BE ADDED TO THE RECALL LIST BEFORE IT RESULTS IN MANY INJURIES/DEALTHS! IT IS A CHEAP PART TO REPLACE PER FORD DEALER AND COULD BE REASON WHY IT IS NOT A RECALL BUT AT LEAST IT SHOULD A NOTICE SENT TO OWNERS SO THEY CAN AVOID IT HAPPENING TO THEM.LUCKLY MY INCIDENT OCCURRED IN DAYTIME- THIS COULD HAVE BEEN WORSE AT NIGHT!?

POWER STEERING FAULT LIGHT CAME ON IN THE VEHICLE. I NOTICED THAT THERE ARE RECALLS FOR THIS WITH FORD FUSION MODELS STARTING IN 2013.

DRIVING HOME FROM WORK TONIGHT AND A MILE DOWN THE ROAD AN ALARM WENT OFF, TRACTION CONTROL LIGHT CAME ON AND NOTIFICATION SHOWED UP THAT SAID SERVICE POWER STEERING NOW ADVANCETRAC. I MADE IT DOWN THE ROAD TO A FRIENDS HOUSE FINE AND WHEN I TURNED THE ENGINE OFF AND ON AGAIN, I WAS SUDDENLY UNABLE TO MOVE MY STEERING WHEEL. I LUCKILY WAS ABLE TO GET TO A SAFE PLACE WHEN THIS HAPPENED BUT I AM SEEING OTHERS THAT HAVE HAD VERY BAD STORIES. THIS IS A REOCCURRING ISSUE THAT NEEDS TO BE ADDRESSED! I STILL HAVE TO CALL FORD AND SEE IF MY VEHICLE IS COVERED UNDER THE RECALL AND I AM WORRIED BECAUSE I AM SEEING TOO MANY STORIES OF PEOPLE WITH THE SAME STORY AS MINE NOT BEING COVERED! NOT GOOD! HOPE THIS IS ADDRESSED SOON!!!!

I GOT THIS 2012 FORD FUSION SE FOR DAUGHTER AND YESTERDAY, SHE CALLED ME TO TELL ME THAT THE "POWER STEERING ASSIST FAULT" SHOWED UP ON HER DASH. AS SHE WAS ABOUT TO TRY TO BACK OUT OF THE DRIVEWAY, SHE COULD NOT TURN THE STEERING WHEEL. SHE HAD TO MISS SCHOOL AND WORK, DUE TO THE ISSUE, BECAUSE I DID NOT WANT HER TO TAKE ANY CHANCES. WHEN I GOT HOME AFTER WORK, TO MOVE IT INTO THE GARAGE, TO CHECK IT OUT, THE DASH CODE WENT AWAY AND IT APPEARED TO BE FINE. AFTER DOING RESEARCH AND CALLING THE FORD DEALERSHIP, THEY FOUND A RECALL FROM 2015 THAT DESCRIBES THIS SAME ISSUE IN 2011-2012 FORD FUSIONS BUT FOR SOME REASON MY VIN WAS NOT INCLUDED, IT SEEMS THAT IT'S THE SAME PART AND ISSUE, THAT COULD/SHOULD INCLUDE MORE VEHICLES. FROM WHAT I'VE BEEN READING AND SEEING, THIS SEEMS TO BE HAPPENING MORE FREQUENTLY, BUT ACTUALLY SEEING THAT PEOPLE HAVE BEEN GETTING INTO COLLISIONS, WITH THE INTERMITTENT COMPUTER GLITCHING OF THE STEERING ISSUE. IT'S JUST A GOOD THING THAT MY DAUGHTER WAS JUST ATTEMPTING TO BACK OUT WHEN THIS HAPPENED. I SEE THAT OTHERS HAVE NOT BEEN SO LUCKY. I PRAY THAT FORD RECALLS THIS AND DOES THE RIGHT THING PRIOR TO ANY SERIOUS INJURIES AND/OR DEATHS, TO AVOID HEAVY LAW SUITS AND TRAJEDY. THIS WAS A ISSUE WITH THESE CARS AND APPEARS TO BE GROWING BY THE NUMBERS AND NOTHING IS BEING DONE AT THIS POINT. DIDN'T DO ANYTHING ABOUT IT. I HOPE YOU WILL DO YOUR DO DILIGENCE ON THESE ISSUES AND FIX EVERY ONE OF THEM BEFORE SOMEONE DOES GET HURT. MY DAUGHTER IS DRINVING THE CAR, BECAUSE THERE ARE NOT OTHER ALTERNATIVES RIGHT NOW, BUT I PRAY THAT SHE DOES NOT GET HURT WHILE DRIVING THIS CAR. THANKS FOR YOUR TIME AND CONSIDERATION.

ALL THSYMPTOMS THAT OCCUR AS DESCRIBED IN YOUR CAMPAIGN INVOLVING FORD RECALL NO. 19S54 AND SPECIFICALLY EA18-002. THE BRAKE PEDAL HAS EXCESSIVE TRAVEL BEFORE ENGAGING THE BRAKES. THIS SIGNIFICANTLY INCREASES BRAKING TIME. I HAVE HAD SEVERAL NEAR MISSES, ALMOST RESULTING IN ACCIDENTS.

MY CAR IS HAVING TROUBLE WITH THE POWER STREETING WHEEL. AS I WAS DRIVING MY CAR THE WHEEL TIGHTEN UP AND IT WAS HARD FOR ME TO TURN. POWER STREERING AT FAULT IS WHAT FLASHES ON THE DASHBORED. I USE MY CAR TO GO TO SCHOOL AND WORK AND RIGHT NOW IT'S HARD FOR ME TO DO SO. I WENT TO THE CAR DEALER SHIP AND THEY WANT TWO GRAND TO FIX IT! THEY SAY I NEED RACK AND PINION.

OCCASIONALLY MY ELECTRONIC POWER STEERING ASSIST WOULD FAIL AND A WARNING LIGHT WOULD COME ON AND I WOULD HAVE NO POWER STEERING. AFTER TURNING THE CAR OFF AND RESTARTING IT, THE ISSUE WOULD NOT COME UP. BUT NOW MY POWER STEERING HAS FAILED AND WILL NOT COME BACK. FORD HAS NOT ISSUED A RECALL FOR THIS SAFETY ISSUE.

I WAS DRIVING MY 2012 FORD FUSION SEL DOWN A STREET ON OCTOBER 4TH 2020 NEAR WHERE I LIVE AND THIS ALARM STARTED GOING OFF AND IT ALERTED ME THE POWER STEERING ASSIST FAULT AND I LOST MY STEERING AND HIT A CURB. LUCKILY I DIDN'T DO ANYMORE DAMAGE OR HIT SOMEONE. I DRUG IT HOME AND HAD A WRECKER PICK IT UP TO TAKE IT TO THE NEAREST FORD DEALERSHIP. THEY DIAGNOSED IT AS A FAULTY STEERING BOX OR RACK AND PINION, IT ALL NEEDS TO BE REPLACED TO THE TUNE OF 1868.00. THE FORD DEALERSHIP FOUND A RECALL FROM 2015 THAT DESCRIBES THIS SAME ISSUE IN 2011-2012 FORD FUSIONS BUT FOR SOME REASON MY VIN WAS NOT INCLUDED, MAYBE BY MISTAKE SEEMS HOW IT'S THE SAME PART THAT FORD KNEW WAS CAUSING PROBLEMS. IT'S JUST A GOOD THING THAT I DIDN'T HIT SOMEONE AND KILL THEM WITH FORD KNOWING THIS WAS A ISSUE WITH THESE CARS AND DIDN'T DO ANYTHING ABOUT IT. I HOPE YOU WILL DO YOUR DO DILIGENCE ON THESE ISSUES AND FIX EVERY ONE OF THEM BEFORE SOMEONE DOES GET HURT. TRYING TO FORK OVER 1800 IN A TIME LIKE THIS IS VERY TOUGH AND I HOPE YOU CAN MAKE IT RIGHT WITH ALL INVOLVED. THANKS FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NUMEROUS TIMES I HAVE BEEN DRIVING AND THE POWER STEERING FAULT WARNING WOULD FLASH ACROSS THE DISPLAY. WHEN I TRIED TO RESTART THE CAR, THE DISPLAY CHANGES WARNINGS AND SAYS "POWER STEERING FAULT" OR "SEVERICE POWER STEERING NOW". HAD A LOCAL MECHANIC CLEAR OUT THE CODE AND STEERING WOULD GO BACK TO NORMAL...EVERYTHING HAS BEEN FINE SINCE BUT NOW THE STEERING WHEEL MAKES A WHINING/WEIRD SOUND WHEN TURNING THE WHEEL UNDER 10MPH AND ITS VERY STIFF WHEN TRYING TO TURN BUT ONCE I GET OVER 10MPH IT LOOSENS UP AND IS NORMAL...MY CAR ISN'T CURRENTLY UNDER ANY RECALL BUT I FEEL LIKE THE POWER STEERING SHOULD BE UNDER RECALL IF ITS A CONTINUOUS ISSUE

POWER STEERING ASSIST FAULT. NO POWER STEERING WHILE DRIVING. WE WERE LEAVING THE DOCTORS OFFICE AND WHEN WE STARTED THE CAR THE POWER STEERING WARNING CAME ON AND THE STEERING WHEEL WAS VERY HARD TO TURN.

Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that parts were not yet available. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts are not available.