2013 Ford Fusion Complaint Log

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the "overheat stop vehicle" warning light was illuminated. The contact stated that the vehicle began to lose forward momentum and she managed to pull over and turn the vehicle off. The contact stated that she waited about 20 minutes and turned the vehicle back on. The contact stated that the "overheat" warning illuminated and she could not accelerate above 5 MPH. The contact drove in LIMP mode to a gas station and parked the vehicle. The vehicle had not been taken to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into the Cylinder (Engine and Engine Cooling). The failure mileage was approximately 200,000.

Break lights will not turn off after week of high heat and humidity.

Lug nuts are swollen and the factory lug wrench will not fit them. I already paid Ford $100 for the rear wheels, but now they recommend replacing the lugs on the front wheels too, for another $100.

Backseat 60 split / seat was folded down and is locked in position-unable to return to usable seat position . This has happened several times . To fix - you have to take out seat and use special tool to UNLOCK seat belt from base.

I have driven my car a little over 600 miles after the first recall was done for the engine overheat and a sensor was replaced. They drove it 0 miles to test drive it after (it shows on my paperwork) since around 600 miles it has sat because now my engine is actually overheating. I had no idea that I could contact ford again about this until recently and I have the paperwork and mileage to match. But I am afraid they will say the recall was performed and be of no help. Clearly they didn’t care enough to test drive the car after the fix. So I cannot trust them to properly take care of this problem.

The contact owns a 2013 Ford Fusion. The contact stated that on several occasions when the vehicle was started and the seat belt was connected, the air bag warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the seat belt sensor needed to be replaced due to failure in detecting that the seat belt had been inserted. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

The contact owns a 2013 Ford Fusion. The contact stated while driving at approximately 40 MPH, the power steering failed, causing the steering wheel to become difficult to turn in either direction. During the failure, the messages "Service Power Steering'', "Hill Assist Not Available" and "Service Advance Track" were displayed. The vehicle was driven to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V632000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000.

I was driving on 7/26/2023 and the power steering system malfunctioned, resulting in complete loss of power steering. I received a warning message: "Steering Assist Malfunction Service Required" I lost control of the vehicle momentarily until I realized I could still steer, but with great difficulty. I pulled over, turned off the car, restarted it and regained power steering for a few seconds before it failed again, giving the aforementioned warning message. From that point, power steering was completely lost and did not come back after stopping and restarting again. Fortunately, I was able to get my car home without incident but it was very difficult to steer and making tight turns was impossible. I took the vehicle to Varsity Ford in Ann Arbor, MI who told me, "The power steering rack has an internal failure that won't reset or clear." They indicated that the only way to restore the power steering is by replacing the electronic power steering rack. I was quoted $3950.80 for this and my car is currently undergoing repair because I need a mode of transportation. There is a known issue with the Ford Fusion (https://www.consumerreports.org/consumerist/ford-recalls-nearly-445k-vehicles-for-power-steering-failure-fuel-leak-issues/) and Ford has issued recalls for 2011 to 2013 model years. Mine is a 2013, but the specific model (Energi) is not covered. I experienced the same issue so Ford's recall should cover the Energi model and I should be reimbursed for the repair costs.

The contact owns a 2013 Ford Fusion. The contact stated while driving 12 MPH, the contact stopped at a stop sign and the vehicle failed to respond as needed. The contact became aware that there was coolant on the ground and under the hood. The check engine warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the vehicle was not under a recall for the failure. The failure mileage was approximately 110,000.

The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving 65 MPH and approaching a stop, the vehicle jerked forward. The contact veered to the right to avoid crashing with another vehicle. No warning light was illuminated. The local dealer was contacted, and the vehicle was taken to the dealer and was diagnosed with transmission failure. The contact stated that the vehicle was repaired under an unknown related recall. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,189.

The ability to stop quickly. Car jerked forward causing me to veer off the freeway. If I had not veered off, I would have ran into the back of the car in front of me. (Unaware of any problems with vehicle as the vehicle is stored more than driven) I brought the vehicle home and parked it because of the clucking noise. The recall repair on the vehicle did not fix the problem. Now the vehicle has a transmission failure just approximately 11,000.00 after the recall repair was closed out.

As I was going down the highway my car started smoking dramatically. There were no warning lights so I assumed it might be a belt. I pulled to the side of the road and opened the hood to find flames coming from the backside of the engine. I have had it in the shop now for the last two months and the initial thought was that the water pump could have caused the issue. However, after that set of repairs it was burning oil. Further investigation has shown that the head is cracked.

My fuel tank has an excessive build up of gasses and it causes a loud burping noise at the fuel door flap. I do have a Video of this incident.

The contact’s friend owns a 2013 Ford Fusion. The contact who is an independent mechanic, stated that the vehicle was inspected due to an oil leak. The contact determined that the cylinder head had cracked, causing the oil leak. The contact determined that the cylinder head needed to be replaced. The vehicle was not repaired. The local dealer was not notified of the failure. The contact was unsure if a warning light had illuminated. The contact referenced NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was then transferred to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 65 MPH, the vehicle started to lose motive power. The contact depressed the accelerator pedal, but the engine failed to respond as needed. The contact pulled off the roadway and stopped and could not restart the vehicle. There was no warning light illuminated. The vehicle was towed to an independent dealer and the fuel pump was replaced. The mechanic also checked for oil leaks. On another occasion while driving approximately 60 MPH, the vehicle lost motive power with the temperature gauge reading HOT. The contact stated that the vehicle stopped in the middle of the highway with white smoke coming from underneath the front of the vehicle and from the exhaust pipe. The contact was assisted by the Police with pushing the vehicle off the roadway. The vehicle was towed to an independent dealer and the contact was informed that there were several recalls associated to the VIN. The contact was informed that the cylinder head had overheated and was possibly cracked, which might have created other mechanic failures. The independent dealer related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 98,000.

The contact owns a 2013 Ford Fusion. The contact stated that while her daughter was driving 30 MPH, the vehicle overheated, with the power steering system, and other unknown warning lights illuminated. The contact stated that while driving, the vehicle shut off and the contact was unable to depress the accelerator pedal. The contact stated that the vehicle was stuck in the middle of traffic. The vehicle was towed to an independent mechanic where it was diagnosed that there was an unknown sensor failure. The vehicle was repaired but the failure recurred. The vehicle was taken back to the same dealer who referenced NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included. The vehicle was currently at the dealer and the repair was pending. The manufacturer was notified of the failure but offered no further assistance. The contact was then referred to the NHTSA Hotline for assistance. The approximate failure mileage was 125,000.

The contact's employee owned a 2013 Ford Fusion. The contact stated that while the employee was driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. No warning light was illuminated. The brakes failed to stop the vehicle immediately, causing the employees' vehicle to rear-end another vehicle. No injuries were sustained, and no medical attention was received. A police report was filed. The vehicle was towed to the tow yard, where it was deemed totaled by the insurance company. The employee later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed at night, the low-beam headlamps failed to adequately illuminate the roadway. The contact activated the high-beam headlights to see the roadway. The vehicle was taken to an independent mechanic and Auto Zone Auto Parts, where the headlamp bulbs were replaced several times; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 12V553000 (Exterior Lighting) however, the VIN was not included in the recall. The failure mileage was approximately 111,000.

My daughter in law just had her brakes serviced at Jack Demmer Ford and the next day the power steering suddenly failed while she was driving with my grand daughter in the back seat. She was unable to steer the car but did manage to stop safely. I understand the Electric Power Steering Assist (EPSA) failure is a very common problem on this vehicle and has been recalled on this model and year but not on her VIN. Now Ford says they cannot even look at the car for 3 weeks so she is driving my car while I will be driving hers with no power steering. I have owned and driven cars from 1966 to 2023 and never had power steering fail while the car was in motion. Older cars that never had power steering are still easy to steer and drive but the 2013 Fusion Hybrid is very difficult and almost impossible at lower speeds meaning she absolutely cannot drive the car. Amazing how she can get her car into the Ford dealership for brake maintenance but not for a immediate safety issue like not being able to steer.

The contact owns a 2013 Ford Fusion. The contact stated that while driving approximately 35 MPH, the engine temperature gauge increased to HOT, with the battery message displayed on the instrument panel. There was a burning odor present inside the cabin of the vehicle along with smoke coming from the engine compartment. The contact immediately parked the vehicle and contacted a tow truck company. The vehicle was towed to the local mechanic who diagnosed that the water pump had failed causing damage to the engine. The vehicle was not yet repaired. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 167,000.

My turbo boosters keep causing my wastegate to malfunction and stay open. Causing my car to accelerate on its own. The pedal pulls itself down.

The contact owns a 2013 Ford Fusion. The contact stated that while driving approximately 35 MPH, the message "EPS Warning System" was displayed, and the vehicle suddenly lost power steering assist functionality, causing the steering wheel to become very difficult to steer. The contact stated that he turned off and restarted the vehicle, and the steering wheel responded as needed. However, upon starting the vehicle the following day, the failure reoccurred. The vehicle was taken to an independent mechanic, who replaced the electric power steering (EPS) system. The vehicle was repaired. The contact stated that the failure was related to NHTSA Campaign number: 15V250000 (Steering). The local dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer was not contacted. The failure mileage was 111,000.

The contact owns a 2013 Ford Fusion. The contact stated that after starting the vehicle, the "Power Steering Fault" message was displayed, and the steering wheel was difficult to turn in either direction. The vehicle was driven to the local dealer who diagnosed that the steering shaft torque sensor was faulty, and the steering rack needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 19V632000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 70,000.

The Cooling System Failed as I was on 485 interstate in traffic and it almost caused a serious accident, as the speed limit was 70 in that area I was almost rear ended due to the car idling down suddenly with the OVER HEAT WARNING flashing. It is available for inspection upon request. I start the car sometimes and instantly OVER HEAT WARNING appears on dash. The problem has not been fixed by dealer, I've had multiple mechanics replace new parts an still resulting in same issue OVER HEATING, I must add the car isn't OVER Heating it's a false reading but I can not drive the car in a safe manner if it continues to do this while in traffic at high rates of speed, very very dangerous other drivers are not aware of the sudden change of speed when this issue happens. There were no PRE WARNINGS, issue started back in February 2023, it is now May 31, 2023. I'm still making payments on this vehicle monthly, I'm not able to enjoy the car in a safe manner because of this ongoing issue, I really could use some HELP with this issue as my safety and the safety of other drivers are the main focus here. Thank You, please be in touch.

The contact owns a 2013 Ford Fusion. The contact stated that on two occasions while the vehicle was parked, the interior hood latch release button failed to operate as intended. The vehicle was taken to an independent mechanic where it was diagnosed that the hood release cable needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 135,000,

The contact owns a 2013 Ford Fusion. The contact stated while shifting to reverse(R), the message “Contact Manufacturer” was displayed on the screen. Additionally, the camera screen went black. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 100,000.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel was loose and wobbly, and not completely secured to the steering column. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 206,000.

The contact owns a 2013 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 17V209000 (Engine and Engine Cooling) and 23V162000 (Service Brakes, Hydraulic) however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal went to the floor. The contact stated that while driving 65 MPH and depressing the brake pedal, the failure reoccurred. The vehicle jerked and failed to respond. The contact exited the highway and continuously depressed the brake pedal, but the brake pedal failed to respond and continuously went to the floor. The contact was able to drive to the residence. The contact stated upon pulling into the driveway, the messages "Brake Fluid Low" and "No Brake Fluid" were displayed. The contact stated that upon towing the vehicle to the dealer, she noticed a trail of brake fluid in the driveway. The contact had received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer diagnosed the vehicle and determined that the failure was related to the recall and informed the contact that she would be charged a repair fee because the recall parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brake, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Wipers stopped working. Had fused checked. Fuse was not the problem. Ford dealer to complete diagnostic testing as no other auto repair shop will fix the issue. There are 22 reports for faulty wipers, wipers not working, Ford refusal to issue a recall. Meanwhile, they issued a recall for pickup truck wiper recall. Obviously, it is possible Ford Fusion Titanium 2013 and other vehicles could suffer the same issue(s). The cost is hundreds of dollars and Ford says "oh well." Meanwhile vehicles cost $20,000 + no accountability for faulty parts.

While traveling at low speed and making a turn, sometimes loss of power steering assist that is requiring a greater steering effort occurs. Increasing the risk of a crash. Dashboard warning lights turns on as in the attached photos. Similar problem resulted as a recall for certain 2013-2016 Ford Fusion vehicles, Steering Gear Motor Bolt Corrosion. However my vehicle, which is assembled in Hermosillo, Mexico, has exact same issue this recall mentions were not recalled by Ford. NHTSA Safety Recall: 19S26

Ford send me out a letter about the brake fluid recall on April 2023.i am still waiting for my car to be fixed,I have called them,it is taking to long.

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the husband was driving approximately 25 mph and attempting to come to a stop when the brakes suddenly failed. The brake pedal had floored causing the driver to activate the emergency brake to come to a complete stop. There were no warning lights. The vehicle was towed to the dealer who confirmed that the failure was related to the recall. The manufacturer was not made aware of the issue. The approximate failure mileage was unknown. VIN tool confirms parts are not available.

Power Steering Assist Failure while driving. Problem is intermittent but persistent and can happen suddenly. It nearly caused me to go off the road when it happened while going around a curve. If it happens suddenly it is extremely hard to steer and could definitely end up in an accident. I have not had it inspected yet by a mechanic. No warning lights appeared before the failure but when it happened the message read "Power Steering Assist Failure"

The gear downshifts multiple levels and causes worn torque converter. This unintended downshift triggers a sudden speed reduction, which could result in a loss of vehicle control and increasing the risk of a crash. Similar problem resulted with a recall for certain 2011 - 2013 Model Year F-150 Vehicles Equipped With A 6R80 Transmission, Ford Safety Recall Number: 19S07. NHTSA Recall Number: 19V-075

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Services Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

When putting gas and or driving in low idle car stalls As if the fuel pump is bad

I’ve received a letter in March regarding this safety recalls and I not been contacted by the manufacturer for any remedy. I have not had this vehicle for a full six months. Now the break fluids leaks, there’s an issue with a gasket, and I cannot longer drive vehicle due to the smell of something burning. The recall states it’s an increasing risk of a crash. I have to search for transportation to and from work because I refuse to cause harm to myself or others. Safety Risk IF THE BRAKE FLUID LEAKS, YOUR VEHICLE MAY EXPERIENCE AN INCREASE IN BRAKE PEDAL TRAVEL TOGETHER WITH A REDUCTION IN THE RATE OF DECELERATION OVER TIME, INCREASING THE RISK OF A CRASH. Ford should provide another vehicle as a loaner until this issue has been resolved.

An unknown component of the fuel system is faulty, causing a very strong odor of fuel to enter the cabin upon starting up, as well as when coming to a stop & idling. The manufacturer has not inspected the vehicle, but an automotive technician confirmed the odor and attempted to remedy the problem by replacing the evaporative system lines, with no change. Fuel lines and tank/vent were inspected, with no fault found. The odor can cause a feeling of illness & headache when driving. It is unknown if there is a leak which could lead to a fire. No warning lamps.

The power steering failed on the highway. The Ford dealer quoted $3,000 to repair the power steering.

My vehicle steering has failed/is failing. While driving I had intermittent loss of power steering and a knocking noise when turning the wheel in any direction which has been confirmed by my local ford dealer. They have stated that the electric rack and pinion is the issue. I didn’t receive any notification on my dashboard. It seems this is an ongoing problem with my year vehicle in other states.

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while coming to a complete stop, the brakes made an abnormal sound. The traction control system warning light was illuminated. Additionally, the contact stated while driving over a bump, a message indicating that Traction Control Unavailable was displayed. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

When hitting brakes my car pulls to the right , it happens occasionally not often

The back up/ rear camera failed on this vehicle. The sudden failure of this caused me to panic as I could no longer see directly behind my vehicle.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 40 MPH, the brake pedal was depressed; however, the vehicle failed to slow down as needed. The contact observed a grinding sound while the brake pedal was depressed. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake pads needed to be replaced. The vehicle was repaired; however, the failure reoccurred several times. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics) however, the part to do the recall repair was unavailable. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds in cold weather, and depressing the accelerator pedal, the vehicle only responded as needed after excessive pressure was applied to the accelerator pedal. The contact stated that it was difficult shifting from first gear to second gear, and there was an abnormal grinding sound coming from the vehicle. Additionally, the contact stated that the vehicle jolted, shuddered, and jerked while accelerating, decelerating, and while shifting into gear. There was no warning light illuminated. The dealer was notified of the failure and advised the contact that a fee would be charged for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 25 MPH, the vehicle started jerking. The vehicle was pulled over to the side of the road and inspected. The coolant temperature and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed, and an unknown hose was replaced. The vehicle was repaired. On another occasion, while attempting to start the vehicle, the vehicle failed to start. The contact stated that the lights in the vehicle were illuminated; however, the vehicle failed to start. The contact became aware that there was antifreeze on the ground underneath the vehicle. The coolant temperature and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 157,281.

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact drove the vehicle to a dealer who stated that they would replace front brake flexible hoses only when they failed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My passenger door came open while I was driving. I was not able to get it to close.