2013 Ford Fusion Complaint Log

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. Additionally, while driving at slow speeds, the vehicle suddenly stalled. After restarting the vehicle, the vehicle operated as designed. The contact stated that occasionally the gear shifter could not be shifted to park(P). The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 105,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds and making a left turn, the vehicle would jerk to the opposite direction. The contact stated that he had to continually apply a lot of pressure to the steering wheel in order to regain control of the vehicle. The contact stated that no warning lights were illuminated. The contact stated that he then drove his vehicle to an independent mechanic however, the vehicle was not repaired. The contact was made aware of the NHTSA Campaign Number: 13V232000 (Steering) however, the VIN was not included. Neither the dealer nor the manufacturer was made aware of the failure. The failure mileage was 150,000.

Steering assist failed all most crashed Cause unknown

The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving 35-40 MPH, she heard abnormal grinding sounds coming from the driver's side front wheel. The contact was able to continue driving. The vehicle was taken to an independent mechanic where the ball joint and unknown suspension parts were replaced; however, the failure reoccurred. The vehicle was taken back to the independent mechanic who referred the contact to a certified transmission specialist. The vehicle was taken to a certified transmission specialist and was then towed to a second certified transmission specialist. Both transmission specialists diagnosed that the bushings were grinding in the transmission. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the parts for NHTSA Campaign Number: 22V413000 (Power Train) were not yet available. The failure mileage was approximately 136,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds, the engine overheating message was displayed. Additionally, there was smoke coming from underneath the hood. The contact stated that she veered to the side of the road until the vehicle cooled down. The contact then continued driving. The contact stated that the failure reoccurred several times while driving. The contact would veer to the side of the road and add coolant to the vehicle. The vehicle was taken to the dealer where an unknown repair was completed. The contact also stated that the front driver's side door would fail to close securely. The dealer repaired all four doors under NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). Additionally, the contact stated that the vehicle would fail to start immediately after refueling. The contact stated that she had to quickly depress the accelerator pedal after depressing the brake pedal to start the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 233,000.

The contact called on behalf of a client who owns a 2013 Ford Fusion. The owner took the vehicle to an independent mechanic to have the water pump replaced. The contact stated while test driving the vehicle, he started to smell smoke inside the cab of the vehicle. The contact stated no warning light was illuminated. The contact was able to drive back to the independent mechanic, open the hood, and saw fire on the engine. The contact stated he extinguish the fire with a fire extinguisher. No fire report was filed. The contact stated no one was injured nor sought medication attention. The contact stated oil was coming through the cylinder head and caused the fire. The vehicle was not drivable. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed by the dealer or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling), however the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.

The power steering assist failed, and every ford dealer is refusing to fix it as a recall when it has been recalled. It is extremely unsafe to drive the car like this.

Well maintained vehicle prior to problem. Coolant leaked into the motor causing an internal leak and the cylinder head to warp. Also cracked radiator due to coolant leak. This happened 1000 miles after a lengthy tune up.

The drivers side door showed it was latched there weren’t any lights saying that the drivers side door was open or any other door was opened. I was driving and turning left and all the sudden my drivers side door flew open and struck objects on the side of the road people had placed out for garbage pick up. My safety was put at risk by my drivers side door coming open while I was driving. I started to pull over but by the time I was almost stopped my drivers side door came swinging back and I had my hand out to catch it , it smacked into my left hand bending my wrist back and shoving my elbow in my arm into my side causing excruciating pain. My drivers side door has dents a scratches in it from the objects it smashed into and I have pain in my left fingers and hand and wrist and arm hurts along with the side of my abdomen from being crushed into my side. I also had my head leaning towards the door so when it came flying back at me it hit my head hard. I ended up vomiting and feeling extremely anxious and scared and dizzy I was very stunned. I had shut and closed my drivers side car door and there wasn’t any lights indicating any doors in my vehicle were still open. My 2013 ford fusion se had been taken in for several recalls the door actuators where amongst several I had the dealership inspect and they were supposed to have fixed them. I haven’t driven the vehicle since I plan to take it into the dealership and get it checked out. I need make a police report and am calling my auto insurance company in the morning to let them be aware of the issue as well. There weren’t any warning lamps or messages until after the driver side door came open. There is now a warning light on my dashboard. And the lights on my dashboard started flickering. It first happened March 1, 2022.

Went to the grocery store and put the grocery's in the rear passenger area. The door failed to latch properly and had to drive home very slowly. As it was every time we turned, the door would come open.

My vehicle has every problem that has been reported and recalled, however my vehicle isn't listed on the recall list. Could this be a mistake? Could my vehicle oddly have all the same engine coolant levels, advance trac, power steering, engine overheating issues, as the ones recalled but not actually been recalled?

Engine/Engine coolant . Keeps popping up message saying Engine coolant low checked the coolant level was slightly under level line topped off 2 days later same message pops up again so checked it and it was slightly low again topped off again and every few days this message pops up , now heavy white smoke is coming from the exhaust took it had it put on machine to diagnose problem it saying cylinder 3 so replaced spark plug and wire next day car starts sputtering again heavy white smoke coming from the exhaust was told it sounds like coolant maybe leaking internally I have read several hundred of this very same problem on 2013 Ford Fusion that have recalls why is my car not listed to have the same issues addressed?

Steering wheel is coming loose.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 40 MPH, an audible alert was sounded and a message stating “Transmission not in PARK” was displayed on the instrument panel. The contact pulled over, shifted to PARK, restarted the vehicle, and drove back to the residence. The vehicle was parked and turned off however, the vehicle started rolling backward. The contact used bricks to chock the wheel. The vehicle was taken to the local dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The contact referenced NHTSA Campaign Number: 18V471000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Fusion. The contact stated that while exiting a parking lot at a slow speed, the power steering failed without warning. The contact stated that excessive force was needed to steer the vehicle while driving home. The contact then called the dealer where she was informed that her vehicle was not included in NHTSA Campaign Number: 13V232000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 98,000.

I was told by the local dealership that the lug nuts are swollen and if not replaced will crack and cause risk to the wheels coming off.

The power steering failed while driving almost hade an accident a lot of people complain with the same issue this is in on going with this model!

Steering Fault. Service Now. Message came on. Power steering gone completely.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the coolant level, check engine, and engine temperature warning lights were illuminated. The vehicle was taken to two independent mechanics, who both diagnosed the vehicle and determined that the engine needed to be replaced. The contact was made aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in the recall. The contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 167,000.

The contact owns a 2013 Ford Fusion. The contact stated that while his son was driving at an undisclosed speed, the engine started overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who stated that the head gasket was blown. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The manufacturer was contacted and referred the contact to the NHTSA for assistance. The approximate failure mileage was 123,277.

Lug nuts are swollen and required excessive time and labor at the Ford dealer to remove them and replace them. If I required road tire repair I would not be able to remove a tire. I was at dealer for oil change and tire rotation. Total time at dealer was 4 hours.

The steering locked up 2 times. Had I been driving when this happened it could have caused a serious accident. The problem has not been inspected by anyone at this time. I received a Steering Assist Malfunction message both times when starting my vehicle. After shutting the car off and waiting a little while and then starting the car back up the message is no longer there and the steering seems to be fine. But again if this happens when Im driving it, it could result in a serious accident.

My coolant has been disappearing at an exceptional rate in my 2013 Ford Fusion with a 1.6L Ecoboost engine. About once every week or so my "Coolant Level Running Low" message comes on and I have to add more coolant. This went on for several months, no dangerous problem, just buying coolant regularly and wondering where it's all going. No sign of coolant under my car. I was driving to work when the warning message "Engine Coolant Overtemperature" came on and my car stalled. Thankfully I was able to pull over safely. The coolant was low again and the engine overheated. I read other people with the same year, make, model, and engine also had the same issue - coolant vanishing causing the car to overheat and stall, some resulting in fire. I believe this is due to the coolant leaking into the hot exhaust system as safety recall 12S41 describes. Because my car was manufactured in 2013 and not 2012, my VIN is not listed to be recalled despite the same issue on my same make, model, and engine. The Ford dealership would not fix it as a recall. I'm grateful mine didn't result in a fire this time unlike some other unlucky folks in my same position.

The contact owns a 2013 Ford Fusion. The contact stated while attempting to reverse out of a parking spot, the steering wheel became difficult to turn. The contact stated that the ABS warning lights was illuminated. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 110,000. Consumer stated complaint can be closed problem was with the power steering.

The contact owned a 2013 Ford Fusion. The contact stated that while driving at 70 mph, the brake pedal was depressed and the pedal remained floored. The vehicle collided with a parked vehicle and then the vehicle was stopped in a ditch. The air bags deployed. The contact sustained right shoulder injuries and received medical attention. There was a police report taken. The vehicle was towed to a salvage lot where it was deemed destroyed. The contact administered brake fluid to the engine compartment approximately ten minutes before the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 173,000.

Just before the December holiday, my car was making a notable noise. My local mechanic has diagnosed it to be a transmission failure at 99k miles. The local Ford dealership still has not looked at it and can't for weeks to come because of Covid (1/3 of the mechanics plus the Service Manager and assistant are out). They told us that the tool needed to repair this problem will not be available until April because it needs to be manufactured and distributed. I am left without a car, thrown into the market 2 years ahead of my financial plan, without assets from my car and having difficulty getting a loan because of the hyperinflation of car prices, particularly used. I am quite stranded.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 25 MPH, the steering wheel became difficult to turn. The contact stated that the “Power Steering Disabled” message was displayed. The vehicle was taken to a local mechanic where it was diagnosed with needing the power steering control module replaced however, the vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included. The failure mileage was approximately 120,000.

2.when it came on this time it said “Power steering assist fault” see manual then shut completely off on me. I cranked it back up and it ran for about 30 seconds and shut off again. I cranked it up again and the wrench illuminated and stayed on so I drove it home and parked it Sunday. Now I am bringing it in to you all. It seems to be some serious power/electric issues going on with this car.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the vehicle produced a high pitch sound coming from the transmission. The contact was able to pull over. Upon restarting the vehicle, the vehicle would not shift out of park. The contact stated no warning light was illuminated. The contact called a mechanic to the vehicle and the vehicle was diagnosed with needing the shifter cable replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V471000 (Power Train) however, the VIN was not included. The vehicle was taken to a local dealer where it was diagnosed with needing the shifter cable replaced; however, the vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to NHTSA. The failure mileage was approximately 191,000.

The following warning lights come on causing the power steering to go. 1 ABS 2 service advance trac 3 hill assist not available 4 check rear park aid

Recall issued by Ford 15S14 stating "If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash." This recall was performed July 8th 2015 at Twin Hills Ford dealership at approximately 30k miles. This exact same problem has happened again at approximately 60k miles and though talking with Ford they will not admit fault to a poorly designed steering motor with an identically poorly designed safety recall solution. This is a safety issue that I feel I should not have to pay upwards of 2500 to repair. Especially after the "solution to the safety hazard" has been performed. This issue puts others in danger and was not adequately resolved.

Rear seat seatbelt locks up when the seat is moved down and won’t retract and only gets tighter when it gets pushed back up. Tightens on passengers in back seat at times. Has been taken to a dealership. Contacted other people who own fusions of the same year and they have similar issues.

The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while driving at various speeds, an abnormal whining sound coming from the vehicle with the check engine warning light illuminated. The contact also stated that while refueling the vehicle, fuel would spew back out of the tank. As both failures persisted, the vehicle began to jerk and hesitate upon the depression of the accelerator pedal. The contact attempted to make an appointment with the dealer but was informed that due to a shortage of employees, the vehicle could not be serviced for months. The contact stated that while waiting for the appointment while driving at an undisclosed speed, the vehicle stalled upon depression of the accelerator pedal while at a complete stop. The "Stop Safely Now" message was displayed on the instrument panel. The vehicle was towed to the dealer and diagnosed with a defective purge valve which caused the transmission failure. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train). The dealer and the manufacturer were notified of the issue and informed the contact that the recall was not related to the transmission failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 130,000.

Engine shut off while driving, and a "transmission not in park" message was displayed. Car was able to restart after several tries. Looking online I found a lot of people with the same issue, but no answered questions.

Went to turn the car on and the message "power steering assist fault" kept blinking on the dashboard. Luckily wasn't driving or this could have turned into an accident. Sat in the car for a couple minutes and turned the car off and on. Message didn't appear again, but I'm nervous to drive longer distances than the 6 mile trip from my place of work to my house. I've read that there is a recall on other fusions in the same year as mine. However, I don't know if the VIN is included. I think they need to 1.) send out a notice to all fusions of that year for a recall and 2.) include other VINs in this recall. I now am nervous about driving this car and I plan on having this looked at by a Ford Dealership promptly. Please get this addressed.

Drove my car to work just fine and my wife got in it to go home and power steering assist fault light came on looked it up and found out that are vin is not recalled looked up how to fix it and there was at least 200 people that has the same issues that’s a lot more then the 23 recalls for that car

Car is totaled, yes its been confirmed by TN highway patrol, wrecker service who had to get down embankment to get the vehicle, insurance. It was totaled not one air bag deployed. It was a rainy night driving i-24 towards clarksville, im in the left lane, as im going around corner towards exit 8 , a vehicle cut in front of me, to avoid a rear end collision i quickly turned my wheel to the left , as i did that 70mph the water on the road took my front vehicle up and i went down the embankment hitting trees , rocks, etc. the entire car damaged all sides. No air bags deployed. I walked away with not a pain or scratch after plummeting 15ft or so down that sloped embankment. This happened on December 10, 2021. Over a year later on December 20, 2022 someone went down that same embankment not even a mile from where i went down that slope i was mile marker 7.8. He went down that embankment a lil after exit 8 mile marker 8.4 and He died.

The transmission keeps jerking and when waiting for a light to change car jerks. Also makes a noise that sounds like water boiling but it is something with the Moter.

The contact owns a 2013 Ford Fusion. The contact stated that while attempting to park, the vehicle became stuck in the reverse position while shifting into the drive position. The contact applied the emergency brakes to prevent the vehicle from reversing. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 18V471000 (power train) however the recall was not associated with the VIN. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

While driving, the vehicle flashed the "Service Power Steering" warning. After arriving at my next destination and restarting the vehicle, the alert changed to "Service Power Steering Now", and the power steering became completely unresponsive. According to the dealership, the power steering assist has failed and the entire rack and pinion assembly will need to be replaced, a roughly $2000 repair. After doing some research, this issue has resulted in recalls on other Fords, including Fusions, within the same year model, but not my specific VIN. And judging from the other feedback on NHTSA I'm not alone. It's quite apparent the recall needs to be expanded to include this model.

Car was parked in the driveway and when started after 4 days, a message came "Active Power Steering Assist Fault". Steering became too hard to operate. This could have happened while driving and would have resulted in a collision. There are recalls for the same issue for 2013 Fusions but not my VIN. I think this recall should be expanded to include more VINs as I am reading similar complaints. Vehicle only has 72000 miles on it.

My 2013 Ford Fusion SE had the high pressure fuel pump start leaking and dripped fuel on the exhaust and started the car on fire while driving down the road. This caused about $7,000.00 in damage but could have easily gotten out of control and caused injury or death to occupant(s). I reached out to Ford Motor Company and did a chat log asking for assistance and to make them aware. Ford Motor Company Case number CAS-34734107-H6J0Z5. What is dangerous about this design is that Ford chose to design and install a secondary high pressure fuel pump directly above the exhaust manifold and the engineers surely would have known the durability and longevity along with possible outcomes due to normal use over time. For the same reason you are not to refuel a hot engine, a fuel pump should not be placed directly over the exhaust manifold. I believe Ford Motor Company should be held accountable for their finished product liability. This is dangerous enough that they should remove these vehicles from service until a safe solution is available and deployed in my opinion.

The shift cable bushing in my 2013 Ford Fusion Hybrid degraded and broke apart from the gear shift cable. This resulted in me being unable to shift gears while the vehicle was in park. Fortunately the car was parked at the time but this could have been a serious safety concern had the vehicle been moving. The vehicle was repaired by a Ford dealership by replacing the entire gear shift cable. This repair was considerably more expensive than just replacing the bushing itself which they claimed was not possible. No warning lights or messages were indicated before the failure. This part failure is the exact same issue involved in NHTSA CAMPAIGN NUMBER: 18V471000.

Was sold the car with no inspection and was pushed to get this 2013 Ford Fusion. Lights inside car flickers on and off rather car is on or off; caused to get new battery.

November 1, 2021 I noticed that all of a sudden the warning light for power steering came on. I managed to get the car to the house and now the steering is locked. I have no remedy. I have been nervous about the car every since. I need my car repaired. The warning should come before all out failure! That’s not a warning it’s an ambush!!

when I pull out the gearbox it makes a medium loud noise in the transmission, I try to call because I received notifications, number and description of the 19S16 campaign but it turns out that the automated call does not recognize the numbering

The contact owns a 2013 Ford Fusion. The contact stated that over the past few months, the steering wheel had become loosened and would move abnormally while driving at various speeds without warning. The contact had taken the vehicle to an independent mechanic and was referred to a dealer for assistance. The contact notified the dealer of the failure and was referred to the manufacturer. The manufacturer had yet to be notified of the failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 19V632000 (Steering). The vehicle was not repaired. The failure mileage was approximately 100,000.

On 10/31/21 at approximately 7:30 pm my dashboard alerted me with a steering assist fault after making a turn on a rotary on Mystic valley Pkwy Somerville Ma 02144. After entering the rotary my vehicles steering wheel become stiff and hard to move and staring moving towards the left side close to the curbs. I was traveling at around 20mph. I was able to move the vehicle to a near by park that was located on the same street as the rotary (Dilboy stadium). After parking the vehicle, I shut it off and restarted it. After doing so, the alert disappeared and I was able to drive the vehicle normally. After leaving the park 5 minutes later the alert popped back again. I was driving in a straight line so the steering assist did not cause much of a problem, however I could feel the stiffness of the steering wheel. When I arrived to my destination, after performing a left turn my vehicle once again starting leaning towards the left side almost causing me to hit the curb. At around 9:00pm I had towed the vehicle to a Fords dealership. On Monday the 1st I was able to drive the vehicle with same steering wheel conditions to an independent dealership who performed a check and received a fault code of C200D:49 with the solution of replacing power steering rack with module which could only fixed at a Ford dealership due to the module. In the situation described above I was very fortunate that I was not driving at high speed in an area with high traffic, as an accident would’ve most likely occurred. I know that there is no recall on my specific vin however I am aware that other vins with the same year and model have recalls on them. I do not have any other alerts on the car. The fault I came across is a safety hazard not only to myself but other cars on the road. After digging around on the web the steering wheel fault is a common error that a lot of Ford owners come across and I believe that an investigation needs to be launched to protect the safety of drivers and pedestrians.

Replaced tires back in Oct 2021; tire shop reported to me that the lug nuts were severely stripped and needed to be replaced; if I ever had a flat, I wouldn’t be able to get them off and that the individual installing them had to hammer most of them loose. Replaced the lug nuts. Ironically, the following day (as is my luck), i ended up with a flat. Glad I had replaced them.

2013 Ford Fusion with 54K miles. The vehicle overheated and the coolant light indicated to add fluid. Fluid was added however, the coolant light keeps coming on to add more fluid. Coolant has been added about every 2 weeks but the level is just below the max fill line each time with plenty of fluid in the unit. The car was taken to Ken Grody Ford (KGF)in Buena Park, CA and the radiator was flushed, and inspection revealed there were no leaks or damages. Within a week the coolant light came back on and was returned to KGF for reinspection. At this time a pressure test was done and we were told the temp sensor and bypass hose needs repair. A Ford Mechanic, not at KF advised this may be related to 2 recalls on the car 17S09, which was supposed to have been addressed in 2019, and/or 12S41 which is an old recall we were never advised of and the repair was not done. Per KGF, 12S41 was never entered in their system for recall, however this was confirmed on NHTSA. Ford Customer Service said they will not repair if it is not in their system and will not review NHTSA to confirm our VIN was impacted. Most complaints on NHTSA regarding cooling have the same symptoms as our car. Both recalls are a safety hazard causing the engine to catch fire and endanger driver/passengers. I have no way of confirming the work was performed as we were previously advised and yet Ford will not take responsibility to ensure the current issue is not related to the recalls and perform the necessary repairs. I was told by a Supervisor, Jennifer, at Ford's Customer Care Line (800-392-3673) that NHTSA must tell Ford to add this to their (Ford's) system in order for it to be addressed.