2013 Ford Fusion Complaint Log

The contact owns a 2013 Ford Fusion. The contact stated while driving at 10 MPH and exiting a parking lot, the rear passenger’s side door opened independently. The contact used the seat belt to keep the securely closed. The dealer was contacted. The vehicle was included in NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The manufacturer was contacted and stated that an authorized dealer had to repair the vehicle. The manufacturer suggested that the local dealer be contacted. The vehicle was not repaired. The failure mileage was 137,149.

The contact owns a 2013 Ford Fusion. The contact stated while driving 35 MPH, the electric power steering function became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated that the failure was due to the rack and pinon. The repairs were made by the mechanic. The local dealer was contacted, and the contact was informed that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The approximate failure mileage was 169,819. The VIN was not available.

The contact owns a 2013 Ford Fusion. The contact stated that the gear shifter was stuck in the park position and failed to shift into the intended gear. The contact stated that the TPMS and check engine warning lights were illuminated. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated that the failure was related to NHTSA Campaign Number: 19V362000 (Power Train). The approximate failure mileage was 124,515.

The contact owns a 2013 Ford Fusion. The contact stated that while operating the vehicle, the power steering fault message displayed on several occasions before eventually an audible beeping activated and the message "Service Power steering now" suddenly displayed and the steering wheel became difficult to turn in either direction. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V250000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 130,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving at an unknown speed, she was unable to accelerate when suddenly, the vehicle started to slow and then stalled. The contact then stated that there was a burning smell inside the vehicle then the engine misfired and overheated. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the number two-cylinder pistons, head gasket and engine needed to be replaced. The contact referenced the NHTSA Campaign Number: 17V209000 (Engine and Engine Coolant). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was 155,250.

I was on the highway and a car came in front of me, When I tried to stop the brake was hard and wouldn’t stop! It veered me into the wall and totaled my car. My brakes stiffed up and didn’t stop which cause me to crash.

I went out to drive the car one morning and the brake pedal went to the floor. I had the car towed to my mechanic, and the brake lines had failed.

My issue is with the transmission when applying the brakes. It seems to be the regenerative braking switching back-and-forth between the brake pads and the regenerative motor. Which causes the dash to come up with a bunch of error codes, including ABS brakes, traction control, airbags, Lane monitoring. these transmissions have about a 75% failure rate.

The shifter cable bushing malfunctioned. I could not shift the car out of park even though the gear shift inside the vehicle would move. There is a recall for this in other Ford vehicles but not for my vehicle. I feel like there should be a recall for the group my vehicle falls under as it happened to me.

The contact owns a 2013 Ford Fusion. The contact referenced NHTSA Campaign Number: 22V413000 (Power Train) however, the contact stated while driving at an undisclosed speed, the steering wheel was loose. Additionally, the contact stated that the bolt failed, and the steering wheel detached and became inoperable. The vehicle was not diagnosed or repaired. The dealer was notified, and the contact was informed that there were no recalls regarding the steering. The contact was advised to call the NHTSA Hotline. No warning light was illuminated. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, the vehicle hesitated and started shaking upon the depression of the accelerator pedal, without warning. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part for the recall repair was unavailable. The contact also stated that while attempting to park the vehicle, the gear shifter failed to move out of the drive(D). The contact engaged the parking brake and called a mechanic for assistance. The mechanic discovered that the cable bushing was defective and was able to correct the issue; the contact was able to drive the vehicle back to the residence where the vehicle remained parked. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 177,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Fusion. The contact referenced NHTSA Campaign Number: 17V209000 (Engine and Engine Coolant). The contact stated while driving at unknown speed, the check engine warning light illuminated indicating that the engine was overheating. The contact stated that he checked under the hood of the vehicle but saw no indication of the engine overheating. The vehicle was towed to an independent mechanic where it was diagnosed that coolant had leaked into the engine and caused the cylinder head to crack. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified and informed the contact that there were no recalls associated with VIN regard Engine and Engine Cooling. The manufacturer was notified of the failure and the contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

The trunk randomly opens. Sitting in our driveway, going down the highway which does obscure the rear view mirror. It’s happened many times and I haven’t been able to duplicate

When the car interior gets very hot, the driver's seat belt tensioner refuses to disengage, preventing the driver from fastening his seat belt. This has occurred several times, over several summers; this was not just a one-time occurrence.

My transmission failed for the 2nd time, possibly due to the recall involving the bushings. My engine has oil leaking from the head gasket, I read it could be due to the coolant overheating and getting into the engine. My cruise control doesn't work, when i press lower speed it shifts higher and vice versa.

The contact owns a 2013 Ford Fusion. The contact stated while driving 50 MPH, the vehicle lost power steering functionality. The contact stated that extra effort was needed while attempting to park the vehicle. The contact turned off and restarted the vehicle and the vehicle regained power steering functionality. The contact stated that the failure recurred the following day. The “Power Steering Assist System - Service Required” message was displayed. The contact disconnected and reconnected the battery but the failure persisted. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the failure was associated with NHTSA Campaign Number: 19V632000 (Steering). The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 96,300.

accidente automovilístico por que dejó de funcionar el vehículo y se tuvo que utilizar el freno de mano porque el vehículo dejó de responder ocasionando un accidente aparatoso que puso en peligro mi vida y el de las personas con las que me impacte car accident because the vehicle stopped working and the handbrake had to be used because the vehicle stopped responding, causing a spectacular accident that endangered my life and that of the people with whom I was impacted

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 40 MPH, the vehicle started sputtering and then stalled. The contact stated that the check engine and engine overheating warning lights were illuminated. The contact pulled off the road and had the vehicle towed to a dealer. The dealer diagnosed that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

The contact owns a 2013 Ford Fusion Hybrid. The contact stated that the brake lights remained illuminated whether the vehicle was running or turned off. Due to the failure, the contact had to jumpstart the vehicle due to the battery being drained. The contact had taken the vehicle to the dealer where she was provided an estimate for the repair. Upon investigation, the contact discovered recalls on the 2014 and 2015 model year vehicles for the failure. The manufacturer was notified of the failure and referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 159,000.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, there was an odor coming from the engine compartment and that the vehicle was hesitating. No warning lights were illuminated. The vehicle was taken to a local dealer after the contact received notification of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the contact was informed that the manufacturer declined the recall repair completed. The vehicle was not repaired, and the contact was instead offered a trade-in value. The manufacturer was made aware of the failure. The approximate failure mileage was 326,000. The consumer stated Ford would not comply with repairing the vehicle under the safety recall because the cost exceeds the value of the vehicle.

The contact owns a 2013 Ford Fusion. The contact stated that after shifting to the drive(D), the transmission experienced hard shifting. Also, while shifting to the park(P) the transmission would remain in drive(D) even though the gear selector indicated that the transmission was in park(P). During the failure, the vehicle would erroneously drive forward. The contact was able to manually shift the transmission to the park(P) from under the hood while a second person depressed the brake pedal. The vehicle was taken to the local mechanic who diagnosed that the transmission shift cable bushing was faulty and needed to be replaced. The vehicle was repaired on 3 separate occasions for the failure but each time the failure reoccurred. Additionally, all audible safety features such as the horn, alarms, and seatbelt alarms were inoperable. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 120,000.

Ford recall for under hood shift bushing (22S43). Bushing failed leaving me stranded in Hartford CT. Had the car towed by AAA. Contacted three Ford dealerships to make an appointment and none have the part or a seed supply.

Lost power steering almost crashed into a vehicle and had to pull off the highway, again almost crashing into guard rail Why weren't all of these electric power steering assist recalled? Very dangerous 2013 Ford Fusion

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the power steering assist warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V632000 (Steering). The failure mileage was approximately 117,000. The consumer stated the airbag light is on in the vehicle.

The contact' daughter owns a 2013 Ford Fusion. The contact stated while his daughter was driving at 60 MPH, the vehicle began to overheat. There was no warning light illuminated. The contact daughter's veered to the side of the road and waited for the vehicle to cool down. The contact son-in-law met his daughter and assisted with refilling coolant in the vehicle. The contact's daughter was able to continue driving. However, the failure reoccurred several times while driving. The contact stated that his daughter would need to check the coolant level prior to driving. The vehicle was taken to several independent mechanic who informed the contact that they could not duplicate the failure. The contact, an independent mechanic, diagnosed that both oil and coolant were leaking. The contact referenced NHTSA Campaign Number: 12V551000 (Engine And Engine Cooling). The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall associated to the failure. The manufacturer also advised the contact that they could not assist due to the mileage. The vehicle was not repaired. The failure mileage was approximately 113,000.

The contact owns a 2013 Ford Fusion. The contact took the vehicle to an independent mechanic and was made aware that the VIN was included in NHTSA Campaign Number: 22V413000 (Power Train). The contact stated he called an unknown local dealer and was informed that the part to do the recall repair was not yet available. The contact stated two weeks later while attempting to park in a parking lot, the vehicle was shifted to park(P) however, the vehicle was in neutral(N) and started rolling backward. The contact stated no warning light was illuminated. The contact stated while depressing the brake pedal, the brake pedal went to the floorboard but failed to stop the vehicle. The contact engaged the parking brake to stop the vehicle. The vehicle was not drivable. The contact towed the vehicle to another parking lot. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had been informed of the failure. The failure mileage was approximately 204,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Fusion. The vehicle had previously been serviced at the dealer under an unknown recall; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle was vibrating abnormally. The vehicle was taken to the dealer where the spark plugs were replaced; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that there was a coolant leak causing damage to the engine. The dealer advised the contact to stop driving the vehicle until the engine was replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 119,000.

The engine coolant continually needs to be refilled, and has resulted in the car overheating multiple times. I have had the coolant system checked multiple times for leaks and they say that the pressure test doesn't show any leaking. I have had to pull over on the side of the highway twice since I've had the car to wait for it to cool down to put coolant in, which I now have to carry in the trunk because it happens so often. I don't know if the engine is just running hotter than it should and causing this but I would like to know if this has been a problem with other fusions because its become a big safety issue when I have to pull off the highway to fix the car. Also, I don't know if this has been a problem with other fords but the seatbelt constantly locks while trying to put it on whether the car is on or off.

The power steering was never a problem. I came back from a concert and tried to drive my car home and out of no where my hazards turn on, thought I just accidentally touched the button but that wasn't the case. A few seconds later the service power steering light came on and wouldn't stop making noise but I made it home okay. And then the next day when I started it, it didn't want to move at all and the message on the screen came back up and made a more urgent sound I guess you'd say, but there was never anything wrong with my car, it just stopped working in the middle of me driving home. My VIN number is [XXX] it just wouldn't let me put it in the other box. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and stated that the remedy would not be available till the end of the current year if not, the beginning of next year. The contact stated that when attempting to shift into reverse, the gear shifter remained in park and the instrument panel displayed the vehicle was still in S drive. The vehicle stalled in the middle of the street while drifting back. The contact turned the steering wheel to avoid a vehicle behind them. The vehicle crashed into a curb and came to a stop. No air bags deployed. The contact had experienced a head injury, however, medical assistance was not needed. There was no surrounding damage. The vehicle was able to be towed once a screwdriver was used to manually place the gear in the neutral position. The vehicle was deemed inoperable. The vehicle was towed to the dealer who had not been able to successfully remedy the vehicle due to remedy not being available. The approximate failure mileage was 142,000. Vin tool confirms remedy not yet available.

Power steering column just stopped working in the middle of driving and I made it home okay but the next day it barely even could move and a bunch of lights came up on the dash and they wouldn’t stop going off whenever I start the car

Engine coolant is leaking into cylinder #3. Check engine light came on around 60,000 miles. This is a known problem by Ford and is most likely an engineering fault. It has been cited in TSB 19-2172, 19-2208, and 19-2346. I have an estimate of almost $8,000 through a local certified mechanic, who found the problem. However Ford required me to take it to get it verified by a Ford dealer, and they found the same problem and their estimate for repair i over $9,000.

The contact owns a 2013 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle rolled forward and crashed into a pole. The contact was not inside the vehicle when the failure occurred. A police report was filed. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 93,000.

The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving approximately 30 MPH and slowing down to enter a parking lot, as she slowed the vehicle, it would not respond to the shift lever, and as she stopped and tried to shift the vehicle to park, the shift lever stopped responding. The contact stated no warning light was illuminated. The contact turned off the vehicle and called for a towing service and had it taken to a dealer who diagnosed that the transmission shifting cable needed to be replaced. The vehicle was repaired, however, the failure recurred. The vehicle was towed to the contact's residence and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 180,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving 55 MPH, the steering warning light illuminated. The contact was able to drive to her destination and parked the vehicle. The contact stated upon restarting the vehicle, the steering wheel was locked. The vehicle was towed to the dealer where it was diagnosed that the power steering rack needed to be replaced and the steering module needed to be reprogrammed. The vehicle was repaired. Additionally, the contact stated that she would hear abnormal grinding sounds coming from the front end of the driver's side of the vehicle while driving and turning the steering wheel. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recall associated with the failure. The failure mileage was approximately 57,921.

The contact owns a 2013 Ford Fusion. The contact stated while driving at 15 MPH downhill, the steering wheel locked. The contact depressed the brake pedal but the vehicle would not stop. The contact was unable to move the gear shifter and crashed between the trees and a restaurant sign. The air bags did not deploy. A police report was filed. The contact sustained soreness on the neck, back, and left shoulder but did not seek medical assistance. The vehicle was towed to the independent mechanic where it was diagnosed that the front passenger's side axle was fractured and the transmission shifter cable bushing needed to be replaced. However, the cause of the steering failure was not determined. The mechanic replaced the front passenger's side axle and referred the contact to the dealer for the transmission and the steering failures. An unknown dealer was notified of the failure and informed the contact that the parts for recall repair of NHTSA Campaign Number: 22V413000 (Power Train) were not yet available. Additionally, The contact stated that upon pulling into a parking lot, the steering wheel locked. The contact continued driving straight into a parking space. The steering warning light was illuminated. The vehicle was towed to the independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure but provided no assistance. The failure mileage was approximately 160,000.

The contact owns a 2013 Ford Fusion. The contact stated that when the vehicle was turned on, the contact heard a loud sound emanating from the engine compartment. On another occasion, while driving at various speeds, the vehicle started shaking. Additionally, when the vehicle was in the park(P) position the vehicle continued to move inadvertently. The parking brake was applied to stop the vehicle. The vehicle was taken to a dealer where it was diagnosed that the loud noise was from the shifting from the hybrid to gasoline and that the bushing bearings and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 130,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The contact researched and was made aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 60,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving 40 MPH, the vehicle started overheating with the high engine temperature warning light illuminated. The contact was able to pull over and waited until the vehicle cooled down. The vehicle was restarted and operated normally. The vehicle was taken to the dealer and the contact was informed that the manufacturer would be notified. The vehicle was diagnosed, and the contact was informed that the coolant sensor needed to be replaced due to DTC: P1299 that was retrieved. An independent mechanic replaced the coolant sensor, but the failure persisted. On another occasion, the contact stated that while attempting to remove the seat belt from her child, the seat belt would not release. The contact had to remove the bolts from the retractor to remove the seat belt. The manufacturer was not contacted. The failure mileage was 105,000.

Swollen lug nuts. When attempting to get the wheels serviced, shops said they could not get the lugs off because they were corroding so a 19mm and a 20mm did not fit. There are other reports for this already.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the air bag warning light illuminated. The contact also stated that the rearview camera functionality was inoperable. The vehicle was diagnosed with rearview camera failure by the dealer; however, the contact was informed that the failure was a manufacturing failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 153,000.

Windows will roll down unexpectedly without any warning. This has happened multiple times. I have not had inspected by dealer, however when I take the vehicle in for the two other recalls I will report them issue to the dealer.

Air bags deploy out my passenger side seat. While I’m driving and allow driver side to emergency parking break keep coming on while. Driving. Check charging system

The contact owns a 2013 Ford Fusion Hybrid. The contact stated that the vehicle failed to shift out of gear. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA for assistance. The contact stated the failure was related to NHTSA Campaign Number: 19V362000 (Power Train). The approximate failure mileage was 135,000.

Traveling approximately 40 mph power steering failed causing the car to jerk violently. Power steering assist fault displayed on instrument cluster. Have not taken it to a garage yet.

Trunk randomly pops open while driving.

The contact owns a 2013 Ford Fusion. The contact stated the steering wheel felt very loose. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 147,329.

Ford Dealership says that the car has swollen lug nuts Therefore they will not rotate the tires They are factory wheels and lug nuts Why has there not been a recall on all of these junk lug nuts?

Recall that has no fix. Car rolls in park and gets stuck in gears while driving

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that his son informed him that transmission fluid was leaking from the vehicle onto the ground. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.