2014 Ford Fusion Complaint Log

Driving down the road and the trunk popped open on its own. It has happened multiple times while driving. The trunk will just open up on its own without pushing the button or anything.

I currently have no open recalls on my vehicle however I feel as though my vehicle is apart of the the national recall involving the steer column. My vehicle jerks at high speeds randomly and I sometimes lose control. This issue has been seen by multiple mechanics and they’ve done numerous inspections but can’t find the problem. They only tell me they think it may fix the issue but none are certain. I’ve gotten two wheel alignments within a year and each time I’m recommended a wheel alignment by a different mechanic. I’ve bought several tires of this issue because the wear on my tires keeps wearing out and causing my tires to blow out. I believe it involves the national recall.

Around [XXX], I began experiencing issues with the electric power steering system in my 2014 Ford Fusion. The steering became noticeably stiff and difficult to turn, especially at low speeds. A warning message appeared on the dashboard — something like “Service Trac” or a similar alert. Despite the warning and steering difficulty, I was able to continue driving the vehicle for about a week, but it became increasingly unsafe and physically demanding to steer. The vehicle has approximately 138,000 miles and was purchased from a dealership in Michigan just a few months ago. The issue has not been inspected by a Ford dealer, but an independent service center diagnosed the problem as a failure of the electric power steering system. I was quoted $2,400 for a new part or around $1,000 for a used one, not including labor. I checked my VIN using Ford’s official site and confirmed there are no open recalls or Customer Satisfaction Programs for the steering system on this vehicle. However, this issue appears to match the symptoms described in Ford recall 19V632000, which applies to some 2014 Fusions with the same steering design. My vehicle appears to be excluded from that recall. Given the widespread nature of this defect and the serious safety risk it poses, I believe the recall should be expanded to include more affected VINs. This failure could easily result in loss of control at higher speeds and represents a hazard to both occupants and others on the road. Thanks for your time [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Fusion. The contact stated that while his son was driving approximately 70 MPH, the check engine warning illuminated. The contact stated that the vehicle went into LIMP Mode, and his son was able to coast to the side of the highway. The contact drove out to his son's location and was able to clear the codes using a handheld scanner and the vehicle was able to be driven back to the residence. The contact stated that the failure was intermittent, and the vehicle was showing other symptoms. The contact stated that the vehicle was idling rough after a cold start and occasionally was blowing white smoke from the exhaust pipe. The contact stated that 2 years prior the vehicle exhibited the same symptoms, and the vehicle was taken to a dealer who diagnosed that there was coolant intrusion into the engine block, and the engine was replaced. The contact stated that the vehicle was under warranty at the time of the failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and confirmed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 86,825.

The contact owns a 2014 Ford Fusion. The contact stated that while leaving a parking lot at approximately 10 MPH, the steering wheel seized. The contact turned off the vehicle and waited for a while before restarting the vehicle. The contact restarted the vehicle 3 times before being able to turn the steering wheel; however, the power steering functionality remained inoperable. The contact stated that the Service Advancetrac, Lane Keep Assis system malfunction, Hill Start Assist Not Available, Steering Assist Fault, and Service Required messages were displayed on the instrument panel. The dealer was contacted and informed of the failure. The dealer suggested that the contact take the battery to be tested. The battery was tested and there was no failure found with the battery. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 150,000.

Nothing on my steering wheel that controls dash works

While driving on highway, my 2014 Ford Fusion suddenly reported loss steering power and it was requiring a greater steering effort to make a small turn. I have to stop unexpectedly on highway. This incident reminded me that a day or two, I started to feel some roughness while turning in low speed locally. But it didn't affect driving.

The contact owns a 2014 Ford Fusion. The contact stated that while starting the vehicle, the vehicle idled and then stalled. There was no warning light illuminated. The contact used a code reader to diagnose the vehicle. The contact filled the coolant reservoir and noticed that the coolant was leaking out. There was coolant intrusion into the cylinder, causing engine failure. The vehicle was towed to the dealer, and confirmed that there was coolant intrusion into the block head. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 23-2223. The manufacturer was notified of the failure and the manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 154,135.

Electric power steering failed, causing the car to be almost impossible to steer while driving. This is a known issue with these Ford vehicles. Car shows steering failure and stabilitrak warning-these did not come on until the failure.

The contact owns a 2014 Ford Fusion. The contact stated while driving 10 MPH, the vehicle was shaking with a rattling sound coming from the engine compartment. A code was displayed on the instrument panel; however, the contact was unsure what the code referenced. The contact stated that the vehicle was not safe to drive. The contact stated that an independent mechanic inspected the vehicle and diagnosed that there was a coolant leak, causing the coolant and oil to mix that caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The mechanic informed the contact of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); which was related to the failure experienced. The manufacturer was informed of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 188,000.

Brake lights stay on even after turning off car. According to my research the problem is a brake pedal bumper that deteriorated. I actually found the rubber piece on the floor. Prior to finding out my brakes remained on, the red engine light turned on. I checked recalls for this problem, and there was one, but it was only valid for high humidity States. I live in California so I didn't qualify. Now, due to not knowing what the red light was about, and it being smog time, I cleared the engine light. Well, I didn't know that disqualifies my smog test because other codes were erased.now I have a car that is battery disconnect since I can't drive it due to not smog certified. All because of a rubber brake part falling off. I?called my dealer if it was covered by recall, they said no, even though there IS a recall for humid areas. I don't live in a humid area. So my case shows that it DOES NOT have to be humidity related. It's just a cheap quality part. I'm hoping this changes to include ALL areas. Thank you.

The rear view mirror and side mirrors become dark after the sun sets and it becomes extremely hard and dangerous to judge vehicles behind you as you try to merge onto any road that has moving traffic.

The transmission is idle high and hard and yes it is available for inspection My safety and the safety of other is the car jerks and it accelerate unvoluntary Yes it was confirmed by a certified mechanic No it have not been inspected my manufacturer or others No there is no warning lights or messages that prior to failure

Vehicle flexplate broke causing loss of power in rush hour traffic. Luckily was able to get to the side of the road without major incident or causing an accident. Broken flexplate also caused damage to transmission and ptu. Was informed this is a common issue wiith this yeat make and model but ford refuses to do anything about it. They would rather wait for some peopke to lose their life befor takiing responsibility. But who cares about peoples lives when you have stockholders to pay and ceo bonuses to hand out. Feel its worth mentioning i had the car at the dealership a couple times for other issues and had asked them about problems i suspected were precursors to this happening. They denied there was even an issue. They they told me the noises were normal and refused to even document my concerns let alone actually physically check the vehicle. I believe they were intentionally trying to hide the fact they knew exactly what was going on. Ford needs to take responsibility but since they wont you guys need to make them.

I was having issues with this vehicle sputtering a bit and the antifreeze was seeming to be disappearing. There were no visible leaks. I took it to the shop to have it looked at. The engine light was on and there was a code for a cylinder 3 misfire. Th mechanic diagnosed the vehicle and, upon removing the spark plugs, noticed they were fouled with what he said was antifreeze in the cylinder (because of the white substance on the electrode end). I saw where there is a recall for the particular engine block that is in this vehicle from 2014 to 2020. When I notified Ford and the NHTSA I was told that my VIN number was not included in the recall. I am confused because I would think that the recall would be for vehicles with this particular block not specific VIN numbers. Please help! I just got this car hoping for a reliable vehicle. I am a grad student and I do not have the funds for such a big repair.

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that while turning to the left or right, the steering wheel was sticking. While driving at slow speeds in colder temperatures in a parking lot, the steering became inoperable. The steering wheel was difficult to turn. The message “Please pull over for Safety” was displayed. The contact turned off and restarted the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V632000 (Steering). The vehicle was taken to an independent mechanic who provided the contact with undisclosed error codes. The vehicle was taken to an undisclosed local dealer, where the codes were cleared, and the dealer informed the contact that the steering assembly needed to be replaced. The vehicle was reset, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 96,000.

The contact owns a 2014 Ford Fusion. The contact stated that back over prevention camera failed to operate as needed with a black image displayed on the screen. The contact called the dealer and was informed that the vehicle was not under recall. The contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 143,000.

Power steering rack and pinion

While the car was moving in reverse, the brake pedal went to the floor, and the driving had to steer off the road and hit a tree to stop the vehicle. The driver side door and front door was damaged in the collision. After the collision, the driver noticed the parking brake indicator light was on.

My rear camera on my 2014 Ford Fusion just stopped working on it's own (noticed on [XXX]). I then researched and found a recall; however, the recall is VIN specific and does not include my vehicle. This is a problem as my camera stopped working and deserves to be fixed as well the others that have already been identified. VIN# [XXX] I also called and my reference # is [XXX] Thank you in advance for your assistance INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 39,112.

THE NOTIFICATION APPEARS AS STEERING SYSTEM FAULT SERVICE REQUIRED, BLIND SPOT SYSTEM FAULT, AND CROSS TRAFFIC FAULT THIS HAPPENED WHILE DRIVING LOST ABILITY TO STEER CAR DOSENT CRANK, THIS POSES A SERIOUS RISK OF INJURY/DEATH.

Experiencing repeated coolant leaks. Heating/coolant was repaired last winter. Failed again this winter. Car keeps needing additional coolant added. Will be taking it in on Monday to find out which parts failed this time.

The rear view camera on my Ford Fusion has been not working. A couple months ago it was off and on when it did not work. When it was too hot the camera would not work and have an error that says to go to a dealership. I dealt with it because it was every once in a while, but now it never works. I went to my local mechanic and he did not know what was causing the problem. I saw that multiple Ford cars, including Fusions, are under recall for what appears to be the same issue I am dealing with. I think the recall should be extended to more model years since it seems to me there are more cars with the problem.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at various speeds, the vehicle lost automotive power and stalled. The vehicle was towed to the local mechanic who diagnosed that the engine had failed due to coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V209000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 112,000.

I bought the 2014 Fusion in 2019 used. It had roughly 60 some thousand miles. I had to replace the motor at 94 thousand miles. Now at 131 thousand miles, I am faced with the same issue and need to replace the motor again after only 37 thousand miles. From what the dealer said (Copper Country Ford in Houghton Michigan) both issues have been coolant leaking into the cylinders and killing the motor. The first motor was around $4500.00 and now it is roughly the same $4500.00. So $9000.00 in 4 years!!!!! I called Fo Mo Co and they will do nothing to help. They say there is no recall and or order from NHTSA about this issue. Nor do they have any other programs to help resolve this issue or help pay for the repair. First Motor Replaced August 2020 at 94,000 Second Motor Died December 2024 at 131,000

The contact owns a 2014 Ford Fusion. The contact stated that after starting the vehicle, the steering wheel remained locked and could not be moved in either direction. The contact stated that after several attempts the steering wheel unlocked and operated normally. The contact stated that the failure recurred one hour after initially attempting to start the vehicle. The contact stated that the steering rack was recently replaced but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 19V632000 (STEERING). The failure mileage was 165,000.

The contact owns a 2014 Ford Fusion. The contact stated that while parked, it was discovered that the vehicle was slowly losing coolant. The failure became a reoccurring failure. The vehicle was taken to a local dealer however, a diagnostic test was pending. The vehicle was not repaired. The manufacturer was notified of the failure and referred to the NHTSA Hotline for assistance. The contact referenced an unknown manufacturer’s recall that was related to the failure; however, the manufacturer confirmed that the VIN was not associated. The approximate failure mileage was 47,000.

Backup camera operates intermittently in when in reverse, coming on for about 10 seconds before cutting or not coming on at all, which causes near misses when backing up. Also, camera periodically remains on for 10-15 seconds once shifting into drive which is distracting when pulling into traffic and causes near misses. Furthermore, the camera sometimes activates for 10-15 seconds when shifted into drive from park, again very distracting when pulling into traffic. Problem has persisted for at least 5 years, most recent incident today. Service consultant at two different Ford dealers denied knowledge of this problem.

AdvanceTrac stopped working in my car due a sensor. Had to get it replaced by Midas. When I went to turn on my car and put it in drive it started making an awful grinding sound and would not move and gave me an error code that just said service AdvanceTrac. It was insanely expensive to repair and thankfully didn't happen while I was driving.

We are the owners of a 2014 Ford Fusion model vehicle. We took this vehicle to a local Ford service dealer to have the tires rotated. Dealer service manager told us they could not do the tire rotate because the chrome plating on the wheel lug nuts had swollen and their wrench would not fit the lug nuts. The offered non OEM replacement lugs nuts for our cost of $134.95 plus tax. I believe this is a safety issue as we could be stranded along any roadway should we have a flat tire needing us to use our spare, and unable to remove the flat tire. Our vehicle has a total of about 60,813 miles shown on the odometer. Apparently this swollen lug nut issue is a known problem with this vehicle? Can you help us resolve this?

The contact owns a 2014 Ford Fusion. The contact stated while her son was driving 30 MPH, while depressing on the accelerator pedal the vehicle failed to respond as needed. The contact merged to the side of the road. The dealer was contacted. The vehicle was towed by an insurance vendor to the Sam's Auto Repair. The vehicle was then towed to the dealership where it was diagnosed that the transmission needed to be replaced.  The vehicle was not repaired. The manufacturer was notified of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 221,478.

Car cuts off while driving. Runs for awhile and will cut off again. Check engine light came on the first time codes says the fuel pump. Change the fuel pump. 2nd time it does it codes pOO88 and POOc6 comes up and changes the fuel pressure sensor. Car starts to stall and cuts off a third time.

2014 Ford Fusion SE safety concerns for electric rack and pinion assembly failure

When accelerating from a stopped position, the throttle is staying stuck wide open. Without my foot on the accelerator, the engine still accelerates wide open. Stepping on the brake, doesn't do anything or make it stop. It has now happened 3 times in the last 2 weeks. I was not taking off at a fast speed. I was accelerating at a normal rate.

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle was hesitating. Additionally, the contact stated that the vehicle was not driving properly. The contact stated that later that day, while the vehicle was parked, the contact saw fluid on the ground underneath the front driver’s side of the vehicle. The vehicle was taken to the dealer where it was diagnosed with transmission fluid leak and half shaft seal failure. The contact was informed that either the half-shaft seal or the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of an unknown recall repair; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 113,098.

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 14V736000 (Electrical System); however, the contact was informed by the dealer that during the reprograming of the instrument cluster, the instrument panel system had failed. The contact was informed that to repair the instrument cluster the dealer needed to perform a diagnostic test. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 89,000. Parts distribution disconnect.

another attachment!

Attachment to last complaint

I've had my Ford Fusion SE ecoboost 1.5, 2014 in for service on 2 separate occasions a day apart for the same reoccurring problems. The first service there was the actions done related to recalls which are consistent with 20S15 A-C and recall 23E03 B. The reasons for my Ford Fusion 1.5 to have been brought to the Premier Ford, Waveland, Ms was as follows: The temperature overheat lamp light was jared, there was 3 leaks from the overheat, there was a Shutter and sounds that came from the engine, (LIMP*)and there was no fuel power through acceleration. There had been moisture located on exhaust before brakedown without having been driven for approximately 10hrs before brakedown. 2ed service was as follows: temperature overheat lamp light jared, no power through fuel to accelerate, and issues starting. LIMP* I had not on this brakedown paid attention to if my Fusion needed water, the engines performance in regards to shakes or sounds nor did I look to notice nor did I look for leaks. I called directly to Premier Ford, Waveland and had my Ford towed in. The service was as follows: 1) 3U2Z*14S411*HYB WPT988 WIRE ASY 2) DS7Z*8501*E PW556 PUMPASP-WATER 3) BE8Z*8507*A GASKET-WATER PUMP 4)VC*13*G 3801132 ANTI-FREEZE 5) 6 BM5Z*6K2543*S437 SCREW 6) BM5Z*6K254*A TENSIONER - TIMING BELT With the parts 261.44 Labor 1748.99 misc charges 50.00 for a total of after taxes 2204.66 I picked up my Ford Fusion on October 4, 2024 and on October 9, 2024 I went beck to the Premier Ford and spoke with the service department because I had to stop and let my Fusion cool every 20 to 30 minutes, I stated that there was some loss of water and it was overheating, the power train light warning notify me of an issue, and that my Fusion would not go over 80miles per hr. The service department associate seemed frustrated with me and argued the fact that it had ran hot and said that the reason for the speed issue was that the lamp was Identifying the keylock complete on pdf

Slowing driving out of store parking lot, sudden heavy steering, loss of power steering, 'service advancetrac' & 'hill start assist unavailable ' traction control warning lights on

The contact owns a 2014 Ford Fusion. The contact stated while attempting to drive, the gear shifter was moved to drive(D), but the vehicle failed to respond after several attempts. There was no warning light illuminated. The vehicle was towed to the residence. The dealer was notified of the failure and advised the contact to take the vehicle in for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Numbers: 19V362000 (Power Train) and 22V413000 (Power Train). The manufacturer was notified of the failure and informed the contact that the VIN was not included in a related recall. The failure mileage was approximately 114,000.

Power steering failed after highway driving for approximately 1 1/2 hours. Was recently brought in for transmission wiring repair. Issue occurs intermittently, restarting the vehicle fixes it for a few minutes, but inevitably reoccurs.

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while driving 20 MPH, there was an abnormal sound coming from the front of the vehicle. The vehicle was driven to the dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 76,000.

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with a failed brake pedal bumper switch. The contact was informed that the brake pedal bumper switch needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Fusion. The contact stated that while adding coolant, the coolant was leaking out. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate properly. The vehicle was turned off and restarted and there was smoke detected. The contact opened the hood and noticed that the coolant level was low. The check engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 60,000.

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, an unknown warning light illuminated, and the contact noticed a ticking sound coming from the vehicle. The contact stated that the check engine warning light later became illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 32,000.

The contact owns a 2014 Ford Fusion. The contact stated that the sternum of the steering wheel where the front driver's side air bag was located was popping out, and the front driver's side air bag was visible and seemed to be partially deployed. There was no warning light illuminated. The contact stated that the vehicle was unsafe to drive. The dealer was notified of the failure and advised the contact to the take the vehicle to their location for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 19K02. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 91,000.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer where it was diagnosed and determined that the steering wheel had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 119,000.

6 speed transmission has major manufacturers flaws.