2014 Ford Fusion Complaint Log

The contact owns a 2014 Ford Fusion. The contact stated that upon start of her vehicle, the "Steering Assist Fault Service Required," warning message appeared on the instrument panel. The contact also stated that the power steering failed to operate as needed. The contact called the manufacturer and was informed that her vehicle was not included in NHTSA Campaign Number: 15V250000 (Steering) and was then referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 155,000.

At 87549 miles the right front hydraulic brake hose ruptured under braking causing near complete loss of braking ability for the vehicle. The mechanic who replaced the hose said it failed at the wheel side connector fitting causing near complete loss of brake fluid in the braking system. There were no warning lights or messages prior to the hose failure. I requested the hose be saved and it is in my possession. The vehicle was not inspected by any other party.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate. Additionally, while at a stop sign, the parking brake seized. The parking assist warning light was illuminated. The contact related the failure to NHTSA Campaign Numbers: 18V471000 (Power Train) and 23V162000 (Service Brakes, Hydraulics). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, he heard an abnormal sound coming from the rear wheels. After a visual inspection, the contact observed that the brake calipers seemed to be stuck in a partially closed position, causing excessive wear and tear to the rotors. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The contact repaired the vehicle himself. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); the VIN was included, and the front brake hoses were replaced. The manufacturer was not notified of the failure. The failure mileage was 70,000.

My 2014 Ford fusion completely lost power and wouldn't even start or turn on novemeber13, 2022. The car was towed to a dealership, and I was told that the coolant was going inside of the engine and causing corrasion. We contacted the warranty company and was told that this was a manufacture's default and that they wouldn't fix/ replace my engine because my whole engine needed to be replaced. I contacted ford and they said there was no recalls on my car and in 2017 I saw on cars.com that the engine/ coolant system for ford fusions from 2014-2017 were recalled but Ford said there was no such recall and that their recalls have an S in them and not a v.

Vehicle overheating issues, coolant leak, not able to drive the car

Awhile back before the part was recalled the shifter cable gasket slipped and the transmission was stuck in park in a drive through fast food restaurant line. Luckily I acted quick and resolved the issue by locating the gasket and dropping the ball into the shifter cable hole. On the highway I noticed white smoke and sputtering/jerking, I took the car straight to ford. Dropped it off and today learned there is coolant intrusion causing the engine to have to be replaced while other vehicles are hnder recall mine is not. This vehicle is a major safety concern.

The contact owns a 2014 Ford Fusion. The contact stated that while driving approximately 55 MPH the message "electric power steering failure" was displayed, and the steering wheel became difficult to turn in either direction. After turning off and restarting the vehicle, the steering operated as normal but later the failure reoccurred. The vehicle was taken to the local dealer who diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V25000 (Steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 99,000.

UNKNOWN. I just know something not right with my car. My brake lights will not turn off. There is something wrong with well i think there is something wrong with the transmission and steering. It just needs an all over inspection honestly. I need help, idk what else to do. I have to get back and forth to work! Help!!!

I took my 2014 ford fusion, per a recap letter, to my local dealership on 10/11/22. I was notified today, 10/14/22, that the part ordered was DENIED by ford due to a policy to prevent dealerships from “hoarding” parts. Apparently my dealership has ordered too many brake line parts. I was told that they would retry on 10/17/22 but couldn’t guarantee it would be approved. I’m the meantime I’m without a car as my brake line is leaking and if I have to drive it’s a risk. How can parts be DENIED for a RECALL?!?!? This policy puts drivers at extreme risk of injury or death while they wait for their cars to be fixed.

One of the rear seat belts will lock and not release. After you unlatch it, it doesn’t retract properly. I feel this is unsafe and should be fixed by the manufacturer.

The contact owns a 2014 Ford Fusion. The contact stated that the power steering assist fault, traction control, and Hill Assist warning lights were illuminated. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed. The contact had the vehicle towed to an independent mechanic and was informed that the steering rack needed to be replaced. The contact was also informed that the engine mounts were corroded and needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 15V250000 (Steering). The dealer and manufacturer were contacted, and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 121,000.

There is an electrical issue where the whole interior/dash system and door panel buttons fault. There is no heat or air flow and the windows will not roll up or down. If the windows are rolled up during summer and it faults the car gets up over 100 degrees quickly. This could kill me and my passengers. Also if it is cold or raining with there being no air flow the front windshield fogs and there is no defrost causing visibility to completely diminish. We have taken to a Ford dealership for repair and they did not fix the issue. This has been an ongoing issue for 2 years. We have also attempted to replace the whole control module and this did not fix the issue. I do not have any more money to put into this car in an attempt to fix the issue and it may not work. This is very unsafe for myself as well as the children in my care with child death tolls growing due to heat exposure in hot cars or freezing in the winter. This is at no fault of my own. No warning signs show on the vehicle prior to this happening.

This is actually not a complaint. The recall for my 2014 Ford Fusion has been completed. Recall 23S12/NHTSA Recall 23V162. The brake lines leaked last fall sometime, so I had it repaired at a local auto repair shop, not a Ford Dealer. After the repair, I got the recall notice. I took the notice and my receipt to my Ford Dealer, Borgman Ford, Grandville, Michigan. I was reimbursed by them for the cost of the repair. Evidently, they did not enter into the database that the repair has been done, because I am still getting the recall notices. Getting the notices is not what bothers me, it's that if and when I decide to sell or trade it in, the recall will show not complete. I would appreciate it if you could complete the recall notice.

Many people (including myself) have problems with 2013 to 2016 ford hybrid transmissions. My transmission fails on the well know 14b07 problem, where bearings fail and the car simply gives you a warning a stops in the middle of the road, luckily I had time to push my car to the side, avoiding an accident. Ford should fix this for free once many customers had the same problem. I took my car to a dealership and the answer was to buy a new transmission for over $7000 dollars. They do not even offer a repair for it.

2014 Ford Fusion hybrid bought brand new, ordered it out of the catalog and have been the only owners. Passed it on down to my husband when I purchased a different Ford in 2019. He started the vehicle, backed out of a parking space and began to drive home from a family event. Suddenly he reported he had to turn the steering wheel extremely hard to make the curves on a very winding road! He immediately slowed down and noticed AdvanceTrac system and Steering Safety alerts come up on the dashboard as well as something about Incline Assist. Both of our children were with him! I could have lost my entire family yesterday, on my youngest's birthday!!! Unfortunately it occurred after 5pm on a Saturday so I haven't gotten in touch with anyone at the Ford manufacturer or local service shop to have it inspected or an estimate for repair. I'm so thankful my family made it home safely but extremely upset with Ford after reading the multiple number of reports of the same thing happening on the same year and model! I have always stood by the Brand, buying only from them and attending Ford only car shows! I seriously don't know what to think right now.

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) and the vehicle was taken to the dealer for the recall repair. However, upon picking up the vehicle and driving, the vehicle would not exceed 40 MPH. The contact stated that the accelerator pedal was depressed but the vehicle failed to respond. Additionally, the vehicle started surging. The brake pedal was depressed but the vehicle failed to respond and decelerated independently. The contact was able to drive back to the dealer and parked the vehicle. The dealer completed unknown repairs on the vehicle. The contact was then able to drive to her residence without any further issues. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 77,152.

Since receiving the Fusion from the previous owner, there had been a "dead spot" in the middle of the steering.  I didn't think anything of it as it didn't have an effect on performance. While driving down the highway, I received a "steering assist failure, service required".  The car was operating just fine so we continued home.  Upon starting a few days later, the message re-appeared and the steering was tight with the engine running.  I put the car in drive and got more warnings, "not in park", "hill assist not", and the steering message. Trying to turn the steering wheel with the engine running was more difficult than an old truck with no power steering. Did not drive the car. After a lot of research, this appears to be a known failure but one not applicable to this VIN #. The Fusion has electronic powering steering (EPS). The main issue is the seal around the shaft that lets water in and either ruins the electronics or rusts the bolts and other parts.   Unfortunately if the EPS has failed, it is about a $3,000-$4,000+ repair; quote not from Ford.  The EPS alone is about $800-$1,000 re-manufactured or $1,500+ new from Ford. (Ford wouldn't give me a direct quote without seeing the car.) I plan to use a trailer or flatbed to take the car to a dealership to have them look at it in person as well as read the computer codes. Researching further in car forums and Fusion forums online, I found a few people that have had this repair covered under warranty (this car is no longer under warranty, miles or years).  My other concern is that this is a possible known issue but this VIN is excluded for some reason. If the repair is not covered by Ford, we will be donating the car or selling it for parts depending on which is easier at the time. (This is a hail damaged car that isn't worth the price of the repairs).

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. Prior to the failure, the dealer was made aware of the issue; however, the dealer informed the contact that they would not perform the recall repair until the transmission shifter cable bushing was fractured. The contact stated that while the gear shifter was in park(P), the vehicle rolled backward, nearly causing a collision. The contact applied the parking brake and stopped the vehicle from rolling. AAA arrived on the scene and informed the contact after an inspection, that the transmission shifter cable bushing was fractured. AAA applied electric tape to the damaged transmission shifter cable bushing. The contact was able to drive to her residence; however, the gear shifter indicated that the vehicle was in neutral(N) while it was parked with the parking brake applied. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Brake hose broke and vehicle has only 54228 miles on it.

The contact owns a 2014 Ford Fusion. The contact stated that the vehicle had been overheating. The vehicle displayed a warning that the vehicle was overheating. The contact had taken the vehicle for an inspection and was informed that there was coolant intrusion into cylinders #3 and #4 causing the engine to fail. The contact was informed that the short block needed to be repaired and the head gasket replaced. The contact was informed that the failure might be related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the vehicle could not be repaired due to parts being on backorder. The manufacturer was made aware of the failure and confirmed that there was no recall or warranty coverage on the vehicle. The approximate failure mileage was 69,000.

The contact owned a 2014 Ford Fusion. The contact stated that the vehicle had a recall remedy had been completed on the vehicle relating to the transmission. The contact stated that a low oil pressure had been detected. The contact took the vehicle to the dealer who stated that the master mechanic had to inspect the vehicle. The contact stated the appointment with the master mechanic had not been completed as of yet. The contact stated that since the making of their appointment while driving when they heard a loud pop noise come from the vehicle. The contact noticed smoke coming from the rear end of the vehicle. The contact then coasted to the side of the road where the vehicle completely shut off. Another person nearby noticed the vehicle had caught on fire underneath the hood of the vehicle. The fire department arrived and put out the fire. A police report was filed and a case number was provided. There were no injuries and no medical attention. The vehicle was towed and deemed totaled due to the engine being completely melted. The manufacturer was made aware of the failure and referred them to the NHTSA Hotline. The approximate failure mileage was unknown.

The contact owns a 2014 Ford Fusion. The contact stated while attempting to make a left turn from a complete stop, the accelerator pedal was depressed but the vehicle failed to respond and started rolling forward. The contact shifted into park(P) but the vehicle continued to roll forward. The contact engaged the electronic parking brake and the vehicle stopped. The vehicle was towed to the residence. The vehicle was then towed to the dealer where the vehicle was repaired under NHTSA Campaign Number: 22V413000 (Power Train) however, the dealer informed the contact that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 110,000.

I have an Electronic Brake System in my Ford Fusion. I rarely use the function. However, when entering into my vehicle, the Electronic Brake System is flashing BRAKE repeatedly, even when I never placed it in that function when turning off my car prior. I went to get my car tested and nothing was found. No problem codes. This may be a defect with the car itself.

The right front (passenger side) brake line burst. I started the engine and felt that the brake pedal would not move. When I pressed the brake pedal a second time it went all the way to the floor. Shortly after the brake pedal pushed to the floor the low brake oil warning appeared on the dash. I then looked under the car and I could see brake fluid all over the ground. Fortunately this didn't happen a little earlier in the day when my wife was driving in Boston and on Interstate 93. The results could have been very serious! I have found many existing complaints on the internet and there is already a recall for a couple of Ford vehicles (https://static.nhtsa.gov/odi/rcl/2020/RCMN-20V469-7118.pdf) that should be expanded to cover Ford Fusions.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 45 MPH, the vehicle started to hesitate while attempting to accelerate. The vehicle then lost motive power and stalled. During the failure the message, "Stop Slowly" was displayed. Additionally, while operating the vehicle, a loud grinding noise was present due to the parking brake being activated. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 140,000.

Power steering went out without notice of failure or service. Extremely difficult to operate vehicle with no power steering and could easily cause a collision or other accident.

2014 FORD FUSION. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-011 THE CONSUMER STATED THE DEALERSHIP WOULD NEED TO KEEP THE VEHICLE FOR 3-4 DAYS. THE CONSUMER UNABLE TO ATTAIN A RENTAL VEHICLE. THE DEALER SUGGESTED CALLING BACK AT LATER TIME TO HAVE THE REPAIR COMPLETED.

The Ford Electronic Power Assisted Steering failed. It failed while the vehicle was parked, so no one was put at risk. The problem has been confirmed by a Ford dealer. The component has been inspected by a Ford service center. No, there was no warning lamps, messages, or other symptoms of the problem prior to the failure.

The contact owns a 2014 Ford Fusion. The contact stated while his wife was driving approximately 55 MPH, she felt that the brake pedal was soft whenever depressed. The contact's wife pulled off the highway and parked. The contact's wife placed the vehicle in park(P) and started to pump the brake pedal and stated that the brake warning light illuminated. The contact had the vehicle towed to the residence and he examined the brake lines and observed that the front passenger’s side brake hose had ruptured. The contact replaced the brake hose with the OEM manufactured part. The vehicle was not taken to a dealer or independent mechanic. The vehicle had been repaired. The manufacturer had not been informed of the failure. The failure mileage was 138,800.

The fuel door hinge is broken. The fuel door will come open while driving the vehicle. The door is loose and after researching this, it is a common problem for everyone with a 2014 ford fusion.

Engine light came on and coolant temp started to go up and down. Made it home, and started it before worm, started emitting white smoke and had it towed to a dealer. Was told by Ford there was coolant intrusion into cylinder 3 and 4. Was informed this was a common problem by the dealership.

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that after the vehicle was parked in their driveway, turned the vehicle off, and exited the vehicle it suddenly began rolling backward and came to a stop by crashing into the neighbor's tree. No warning lights were illuminated. No air bags deployed. There were no injuries and no medical attention was needed. There was damage done to the rear end of the vehicle. The vehicle was not towed. A police report was not filed. The contact had not informed the dealer of the incident. The manufacturer was made aware of the failure. The approximate failure mileage was 105,000.

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that the vehicle rolled after parking. The gear shifter failed to move. The powertrain malfunction warning light was illuminated. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 117,000. VIN tool confirms parts not available.

Warning on dash instructed driver to immediately pull to the right. Pulling the car to the right to exit the freeway. The car struck a bridge barrier. The car would not move or restart. My daughter-in-law and my granddaughter were exposed to the interstate and put under extreme risk. The car has been at the Ford dealership for 11 months. It reportedly has a transmission issue. We had to pay out of pocket $8000 for the work on the.

The contact owns a 2014 Ford Fusion. The contact stated that the vehicle experienced the death wobble while driving above 60 MPH. The contact stated that the rack and pinon was moving from left to right while driving. The contact stated that while reversing out of the driveway, there was a loud thud coming from underneath the vehicle. The contact then took the vehicle to the dealer to be repaired under NHTSA Campaign Number: 15V250000 (Steering). The dealer confirmed that the bolts fractured and the rack and pinon were fractured. The dealer diagnosed the vehicle and determined that the steering gear needed to be replaced; however, the dealer refused to repair the vehicle free of charge as stated in the recall. The manufacturer was made aware of the failure. The manufacturer agreed with the dealer. The approximate failure mileage was 88,750.

Mu 2014 Ford Fusion Titanium hesitates to start back up after fueling and needs to be repeated multiple times, pumping the gas pedal for a few tries before it eventually stabilizes, accompanied by a very intense odor of exhaust. Final Verdict: Emissions Purge Valve Assembly failure

The contact owns a 2014 Ford Fusion. The contact stated while his wife was driving approximately 35 MPH, the wife heard a crunching noise from the vehicle's front end and then the power steering stopped functioning. The contact stated his wife observed numerous unknown warning lights were illuminated. The contact's wife pulled over safely and had the vehicle towed to a dealer. The dealer stated that the vehicle had a power steering failure and determined that the steering rack needed to be replaced and reprogram the vehicle computer. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 88,000.

*Car shifts hard when transitioning into second gear. *The hard shift causes a bit of whip lash *No *No *No warning lamps, messages or other symptoms. This has been ongoing issue for the last year. Other Ford Fusion owners have expressed the same issue with their vehicles. *A transmission flush was done at 140k miles

My car has a recall and there is. It a fix for is yet and the dealer won’t give me a rental until I get it fixed and I’m out of a car basically because it’s unsafe to drive

The contact owns a 2014 Ford Fusion. The contact stated that after refueling the vehicle, the check engine warning light illuminated. Additionally, the vehicle made an abnormal noise while starting. The contact was concerned that he had carbon monoxide poisoning related to a faulty canister purge valve. However, no medical attention was received. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 129,800.

I took my Ford Fusion in for its 50000 mile maintenance. The tech was unable to remove the lug nuts because they were swollen due to the poor design by Ford. I had to replace all 20 lug nuts at a cost of $200. If I did not replace them I would be unable to change a flat tire if I were to have one.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 5 MPH and pulling out of a parking lot, an audible alarm in the vehicle activated. The contact stated that the vehicle then lost power steering functionality. The contact towed the vehicle to a certified mechanic who stated that the failure was related to high friction within the power steering. The bolts that held the module to the rack had severe rust. The contact was informed that the power steering needed to be repaired or replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the repair was not covered under a service bulletin or a recall. The approximate failure mileage was 170,000.

The power steering failed on my 2014 Ford Fusion. As I was driving I received a system alert and pulled over within a mile - the power steering was still functioning at this time. I pulled into a parking lot and turned the car off. When I restarted the car there were multiple similar alerts and the power steering was not functioning and the steering was locked up - almost impossible to move. Even the tow truck driver commented on how he was unable to budge it. I am lucky that I was able to pull over and park my car before the power steering failed. I had to get it towed to a local repair shop and they confirmed that the problem was corrosion in the fasteners or bolts of the electric power steering motor that caused the power steering motor to become dislodged. They informed me that there was a service bulletin out for this particular issue on Ford Fusions and to try to contact Ford about it. There is a recall for 2014 Ford Fusions regarding this issue but my VIN did not fall in the recall so Ford will not help with it. The repair shop was unable to do anything so I now have to have the car towed another 30 miles to a Ford dealership. The repair shop also told me as they were looking into it that the part alone would have cost $1200 and there will be additional programming needed.

Coolant is leaking into the engine causing the engine to fail. The engine is going to have to be replaced. This is a known problem in the 2013 to 2019 Ford Fusions. Ford refuses to he'll with the issue.

I was driving down the highway when My car suddenly popped up a “hill start assist not available” “service AdvanceTrac” and “Steering loss stop safely” as my car completely lost all steering while merging almost causing me to wreck.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 45 MPH, the power steering assist warning light illuminated. The contact stated that the steering wheel became difficult to maneuver while attempting to change lanes. The contact pulled over safely to the side of the road. The vehicle was towed to the residence; then driven by a family member to the local dealer. The dealer diagnosed a failure with the electric steering gear. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA Campaign Number 19V632000 (Steering). The approximate failure mileage was 105,000.

The engine would not product power from stop to driving speed. This became evident when we were trying to accelerate to make a left turn through oncoming traffic. We were almost in an accident as the car / engine would not accelerate under partial or wide open throttle. I had my wife, child, and a child's friend in the vehicle at the time this issue first occurred. The Vehicle is currently in my position in front of my house. It is available for inspection if needed. The vehicle was inspected and was shown to have no compression in cylinder #2. This was causing a misfire in cylinder #2. This was causing the loss of power. There were no indicators prior to the loss of power. This vehicle was in the same shop a month and half prior to replace a water pump and belt.

Brake hose ruptured. It was confirmed and already replaced by an independent service center so it is not available for inspection. My safety and others’ safety was put at risk with the inability to stop the vehicle in motion as expected. There were no warning messages/lamps/symptoms prior to failure or after failure.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 30 MPH, the ABS, traction control module, and steering column control module warning lights illuminated. The vehicle was driven to the dealer and diagnosed with steering column control module failure. The dealer reprogrammed the steering column control module; however, the failure reoccurred. The manufacturer was notified of the failure. The approximate failure mileage was 114,713.