2014 Ford Fusion Complaint Log

This recall has already been reported; however, IT IS NOT safe to drive my vehicle and I would not recommend anyone else driving theirs. My car stalled on my as I was in traffic, this could have ended up in a very bad situation. I need someone to contact me ASAP [XXX]. Your recall notice states Ford HAS NOT issued instructions to not drive. You all have a lawsuit waiting to happen. People should NOT BE driving their cars. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

While commuting to work the car randomly caught fire lost brakes and steering

The contact owns a 2014 Ford Fusion Energi. The contact stated that after parking and turning off the vehicle, the vehicle started rolling backward. The contact could hear an abnormal metal grinding sound. The vehicle then stopped independently. Upon starting the vehicle and attempting to drive, the vehicle failed to move. The vehicle was towed to the local dealer where the battery was replaced. The vehicle was then towed to a second dealer, Lance Cunningham Ford (4101 Clinton Hwy, Knoxville, TN 37912), where it was diagnosed that the transmission needed to be replaced. The dealer advised the contact that he had to pay out of pocket for the repair. The vehicle had been at the dealer since February. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle overheated with smoke coming from underneath the hood. The vehicle was towed to an independent mechanic who diagnosed that there was coolant leaking into the engine. The mechanic informed the contact that the engine needed to be replaced. The vehicle was then towed to the dealer; however, the vehicle was not yet diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to tow the vehicle to the dealer. The failure mileage was approximately 37,000.

The contact's son owns a 2014 Ford Fusion. The contact stated that while her husband was in the vehicle located on an incline and reversing, the brake pedal was applied but they failed to respond and crashed into an unknown vehicle. The driver looked under the hood and noticed the oil was low. There were no warning lights illuminated. There was no reported injuries, fire, or air bag deployment. A police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 28,000. The VIN was not available.

The contact owns a 2014 Ford Fusion. The contact stated while driving up an incline, the brake pedal was depressed when he felt a pop on his foot from the brake pedal; then without warning the brakes failed to operate as needed. The brake pedal then went to the floor. The contact then stated that he had to apply pressure while depressing the brake pedal but failed to completely stop the vehicle. The contact also stated that he exited the vehicle to check the front of the vehicle when he noticed that brake fluid was leaking from the vehicle in a puddle. The vehicle was towed to the residence and then towed to an independent mechanic where it was diagnosed that the brake line hose failed and needed to be replaced. Additionally, the contact stated that on several occasions he heard a putting noise, and the vehicle would start to shake. The contact also stated that each time he refueled, the vehicle failed to immediately restart. The contact would then rev the engine for the vehicle to accelerate then the RPM would decrease and the vehicle would lose motive power and stall. The check engine warning light was illuminated. The contact stated that he performed a diagnostic test on the vehicle and determined that the canister purge valve solenoid had failed. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 121,000.

I have made 4 separate attempts to mount new tires. I researched the "Swollen Lug Nut" issue and purchased 10 new lug nuts as well as a 18.5MM x 19.5MM Flip Socket for the shop to use. That has even failed and my new tires are still not installed. I have spent in excess of $85 for these lug nuts and flip socket.

The lug nuts on all the tries won't come off. It seems like the stainless steel cap is no longer connected to the actual lug nut making it impossible to get off with out ripping the cap off and then getting a socket on the lug nut. I need to change a tire out but am unable to unless I destroy the lug nut cap.

My vehicle's engine or turbo randomly started sucking coolant and blowing white smoke from the exhaust.

The transmission failed at 159k miles. The car will not go into reverse. My vehicle is not part of the recent recall, 22s43. But has experienced the same issues listed in the recall. I believe my vehicle has the same work bushing issue which has caused the transmission to break down due to poor quality and broken parts

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 35 MPH, there was a burping sound coming from the fuel tank. The contact opened the fuel cap and there was excessive air pressure inside the tank. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power and stalled; however, the contact was able to restart the vehicle and drove home safely. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 174,000.

My sunroof glass is leaking water and rusting. The rusting is so bad it’s flaking off into my hair and my eyes. Please Help me !!!

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 25 MPH, the engine failed and inadvertently shutdown. There were no warning lights illuminated. The vehicle was towed to the local mechanic who determined a failure with the camshaft, metal shaving in the oil, a fractured timing chain, and faulty transmission. The vehicle was not repaired. The contact believed the failure might be related to NHTSA Campaign Number 22V413000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 45,000.

Was recently notified by my local Ford dealer that my Lug Nuts on my vehicle needs to be replaced due to swelling. My dealer advised that "Wheel damage will happen" due to this swelling. It appears that this is a known issue by Ford who again has decided to put profits over customer safety. The dealer made is clear that this issue is a vehicle safety issue. I feel that a recall on these defective lug nuts should be ordered for the benefit of public safety. It funny this was not an issue until after my extended warranty expired.

Was driving when the car started to accelerate by itself. Revved up to higher rpm’s. I put the car in neutral when a safety warning message showed on the screen saying, stop safely now. With a red triangle with an exclamation point in the center. I turned the car off and started it again. As soon as the engine kicked in, it started to accelerate on its own again. Stopped again and let it sit for a bit, started it up again and let it gradually accelerate on its own(didn’t push down on the gas pedal)- didn’t seem to accelerate correctly after that. Car is now sitting.

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 35 MPH, the vehicle almost stalled. The contact stopped at the stop light and turned the vehicle off and on twice before continuing to drive to the residence. There were no warning lights illuminated. The contact stated that the next attempt to drive the vehicle, the gear shifter failed to shift out of park(P). The vehicle was unable to be started. The approximate failure mileage was 60,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while the vehicle was stationary, he was unable to move the gear shifter out of park(P). The contact stated no warning light was illuminated. The contact was able to temporarily repair the end of the shifter cable with a dog leash and drove to his residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V471000 (Power Train) and 19V362000 (Power Train) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 133,000.

Air conditioner turns on by itself. None of the buttons work on the steering wheel unless you hit the steering wheel. Sometimes when you turn on the car all the lights stay on and there is traction issues. If you turn the car back off and then back on it goes away.

The contact owns a 2014 Ford Fusion. The contact stated that while shifting gears, the vehicle failed to shift into the correct gear position.. While the vehicle was parked, the vehicle rolled away. The engine warning light was illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to the NHTSA Hotline. The failure mileage was approximately 165,100.

I bought Ford Fusion Hybrid 2014 from Marine County Ford [XXX] (@51,000+ miles) The car was inspected & in “good condition”. In 5 months, 6/2022 (@61,000+ miles) I noticed a barely distinguishable noise. My mechanic discovered a tiny leak in transmission. There were NO leaks under car. This “tiny” leak took 2.0L of transmission fluid to fill, so the car was ALMOST OUT of transmission fluid. There was NO warning on the dashboard. Mechanic said the leak had to be 6-12 months old since the hole was small it had to take long time for all fluid to leak out. Same day while driving on FREEWAY, the vehicle suddenly started shaking and became almost uncontrollable, then Dashboard displayed “stop immediately”. I barely managed to steer it to the closest exit. It turned out the bearing (VERY small part) was completely destroyed & because of it the WHOLE unit needed to be replaced. It’s a huge unit 1/3 size of the car. Both dealer and FORD said the car was out of warranties (warranty issued only for 8 years/100,000 miles) not applicable @61,000 miles. They also denied coverage with extended 90 days warranty, even tho mechanic stated the leak was old. Ford has this transmission issue listed in their TSB which means it’s a KNOWN DEFECT to the dealer. The repair cost was 1/2 of car value. But Ford dealers do NOT disclose this. I did replace transmission in 8/2022, with my mechanic with the unit from used car with 54,000 miles on it, “tested and certified by the “SWEngines”, a national parts dealer. BUT that unit ALSO broke, also after 5 months, due to SAME defect of same bearing. The unit had apps. 65,000 miles. But I was watching it. I had to pay twice, for both units. This model represents DANGER on the road due to faulty transmissions that can break any time, without warning. Leaks in them are not easily detectable and even concealed by the cover absorbing oil. Warranties issued INCORRECTLY for this defect. There are other 1500 cases on internet like this. Thank u INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Fusion. The contact stated while at a traffic light, the TPMS warning light illuminated and the transmission started shifting hard. The contact then pulled into a nearby parking lot and parked the vehicle. The contact attempted to drive the vehicle, however, the gear shifter failed to engage in drive(D) after several attempts. The vehicle was towed to a certified transmission specialist where it was diagnosed that the transmission shift cable bushing had detached. The vehicle was repaired. The contact stated that she became aware that the VIN was included in NHTSA Campaign Number: 19V362000 (Power Train) as the insurance provider informed her that they could not cover the repair due to the recall. The local dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was unknown.

Transmission was previously slipping 200 miles prior, but I was on a road trip and unable to visit a mechanic for inspection. At a certain point, the engine temperature gauge began climbing to HOT and would only come down when the accelerator was released. Eventually, this remedy stopped working, and the car fully overheated.

The contact owns a 2014 Ford Fusion. The contact stated while driving 65 MPH, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact drove to his residence while continuing to experience the failure. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 126,000.

On 26 May 2022 while approaching interstate exit in a 2014 Ford Fusion SE (1.5 L ecoboost engine) brakes were applied to slow vehicle but pedal went to floor and the vehicle barely stopped in time at the traffic light where the exit merged onto a main thoroughfare. Slowly drove the approximately 2 miles to house. Once there, tested the brakes and the pedal went to the floor again. Upon pumping the pedal a sharp sound emanated from the passenger side front wheel well. Brake fluid puddled on the ground and the brake fluid reservoir was empty. The brake line ruptured close to the wheel. Vehicle mileage is 71,895 miles.

Arriving at a stop light and the steering failed. Display read " Steering Loss Stop Safely". Towed to local garage who diagnosed problem as the Steering Gear Motor. Ford has a recall related to the steering motor however they claim this VIN is not included. This VIN should be included in the recall (15V250000) (Ford's recall number 15S14). Located in northern New England. High salt area during winter. Very unlikely steering motor just stopped working without the elements having effect on an improperly sealed unit. Vehicle has 160844 miles.

The contact owns a 2014 Ford Fusion. The contact stated while driving 35 MPH, he heard a crunching sound coming from the vehicle and then the steering wheel locked. The contact was able to stop the vehicle and move over to the side of the road. The vehicle was then taken to the dealer to be diagnosed. The contact was informed that the steering gear was failing and the failure was similar to the failure in NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was contacted and a complaint was filed with the manufacturer. The manufacturer then referred the contact to the NHTSA for assistance. The failure mileage was 124,607.

It literally does what the recall says and mine isn’t covered? It jumps between second gear. The brakes do not automatically start working for like 5 seconds after starting it, you feel like you will go out into the road because it will not stop. Hill assist light is Constantly coming on which triggers abs brakes light and service light to come on and looks like a damn Christmas tree because the dash has so many lights on at night. You guys say it isn’t under these recalls?

Front brake line failed and lost brakes while pulling in to garage causing petal to go down to floor. Contacted Ford dealer and was told that only 2015 on up were covered by recall. this is a life safety issue that needs to be fixed. I replaced both front brake lines on my own.

The contact owns a 2014 Ford Fusion. The contact stated that on numerous occasions while driving at various speeds, she had to apply extra pressure to the brake pedal to stop the vehicle. Several unknown warning lights were intermittently illuminated. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.

The contact owns a 2014 Ford fusion. The contact stated while driving 2 MPH and stopping, the vehicle was shifted into reverse to reverse out of her driveway; however, after shifting back to drive(D) the vehicle failed to respond. The contact stated that the vehicle was shifting to reverse(R) independently. The contact turned the vehicle off and contacted a tow truck service for assistance. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and then driven to a dealer. The vehicle remained at the dealer unrepaired. The manufacturer was informed of the failure. The failure mileage was 143,764.

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while driving approximately 70 MPH, the vehicle jerked sharply to the right while the power steering assist warning light and other unknown warning lights illuminated. The contact mentioned that the power steering failed to function as needed. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 140,000.

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that he then performed a diagnostic test on the vehicle and replaced the spark plugs; however, the repair did not fix the vehicle. The contact stated that he then took his vehicle to the dealer and was informed that the coolant had leaked into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 91,000.

ABS CAME OUT WHILE I WAS DRIVEN AND WENT BACK OFF ALMOST EVERY 20 MINUTES.

Trunk opens while vehicle is in motion. Warning light will alert me the trunk is open but it has happened twice over the last week. My knee cannot reach the trunk open button and the key is a fob with a flip out key, so there is no way to have accidently hit the button on the fob while in motion. Nothing in the trunk is high enough to accidently pull the emergency latch.

Had to replace lug nuts, dealer said we’re swollen and may make changing tires a problem if not replaced.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 5 MPH and making a turn, the vehicle lost power steering functionality. The contact stated that the ABS and Hill Assist warning lights were illuminated. The vehicle was taken to the local dealer and the vehicle was diagnosed with a failure with the steering gear. The contact related the failure to NHTSA Campaign Number 19V632000 (Steering); however, the contact stated that her state was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 71,000.

2014 Ford Focus SE, with only 55xxx miles, while driving on the highway, power steering failed completely. This same issue is a known issue and has been reported many times. This issue with my vehicle almost caused an accident, because the power steering stopped working. This issue also causes stability control to stop working.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 5 MPH there was a power steering failure. The service advance tracking and steering assist fault lights were illuminated on the instrument panel. The vehicle was taken to the personal mechanic which diagnosed the failure to be power steering. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 92,245

Had a new rebuilt transmission after having less than a year now gears getting stuck and won't shift. And as your driving it does and rough idle. Seems to be never ending!

My power steering all of a sudden went bye bye when I was driving it one day

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while driving at various speeds, the vehicle would start overheating after 15 minutes of driving. The contact stated that the engine temperature warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the transmission and water pump needed to be replaced. The vehicle was not repaired. The local dealer was contacted and notified of the failure; however, the contact was informed that the VIN was not under recall. The contact researched online and saw several complaints regarding the failure his vehicle had experienced. The manufacturer was not notified of the failure. The failure mileage was 129,000.

WHILE DRIVING I HIT A PIECE OF METAL WHICH CAUSED MY DRIVER REAR TIRE TO GO FLAT. WHEN I GOT OUT TO CHANGE TO THE TIRE I WAS UNABLE TO DO SO BECAUSE THE LUG WRENCH WOULD NOT FIT THE LUG NUTS. SO I HAD TO CALL ROADSIDE ASSISTS TO CHANGE IT. THEY SAID IT IS A COMMON PROBLEM WITH FORD, SOME OF THEM ARE ONE SIZE AND OTHERS ARE ANOTHER.

Brake lights stay on all the time. Brakes function, but continuous illumination drains the battery.

Steering stopped working suddenly without warning and vehicle stalled and would not restart. I was stranded on a highway in a left turn lane. It was a very dangerous situation. Police had to provide safety and security until tow truck arrived. This Ford Fusion sudden steering failure has been documented in numerous complaints. It is an EXTREME SAFETY ISSUE!!! Ford refuses to acknowledge it and take responsibility for correction and repair. This should be classified as criminal negligence. Why hasn't the NHSTA taken action to force a recall?

The charger for this car has a recall on it. Mine melted before the recall was put in place. I threw what was left of it away. For the recall, 2 dealers have now told me that I have to have the old one in order to get a new one. I also tried contacting Ford directly. All they said was to try a different dealer

2014 FORD FUSION. CONSUMER WRITES IN REGARDS TO POWER ASSIST STEERING FAILURE. THE CONSUMER STATED WHILE DRIVING, THE POWER ASSIST STEERING FAILED. THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED BUT, DID NOT OFFER ANY ASSISTANCE.

The service steering assist light came on as the power steering was no longer functioning. I was driving when this occurred and had to wrestle my vehicle into the gas station I was coasting towards. Luckily, I wasn't going very fast and was able to find a safe area to pull over quickly. There was no other warning or indication that there may be an issue with he electric power steering system. I had the vehicle towed to Grand Island Auto Tech who diagnosed it as an internal steering rack failure. The steering rack is/was left at the garage as I believe it had a core charge. No one other than the repair garage inspected the steering rack.

The contact owns a 2014 Ford Fusion. The contact stated while driving 75 MPH, the vehicle would not accelerate to exceed 75 MPH. There was no warning light illuminated. The contact was able to drive home safely. The vehicle was taken to an independent mechanic and the transmission was replaced; however, the failure reoccurred several times. On another occasion while driving 75 MPH, the Service Traction Control and Hill Start Assist Not Available messages were displayed. Additionally, the power steering assist warning light was illuminated and the vehicle lost power steering functionality. The vehicle was taken to the dealer however, no cause for the failure was found. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 68,000.

The contact owns a 2014 Ford Fusion. The contact stated while driving 73 MPH on the highway the vehicle started shaking then she pulled over to the side. NHTSA Campaign number ( 17V209000 Engine Cylinder)) The contact had the vehicle towed to an independent mechanic and the vehicle was diagnosed as the engine needs replaced. The warning lights did illuminate stating the engine cords were overheating. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 74,000.

The contact owns a 2014 Ford Fusion Energi. The contact stated while placing items in the vehicle, she noticed that the brake lights were not illuminated on the instrument. The vehicle was towed to an unknown dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 75,792.