2017 Ford Fusion Complaint Log

The contact owns a 2017 Ford Fusion. The contact stated while attempting to drive out of the driveway, the vehicle could only be shifted into reverse. The contact stated that the transmission failed to shift into drive. The check engine warning light was illuminated. The vehicle was towed to a local dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

My backup camera on my 2017 ford fusion failed causing a blue screen on my infotainment screen camera is faulty and is a common issue among other vin numbers using the same part

See attached document for complaint.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated before returning to normal functionality. The contact later observed that the coolant reservoir was empty though it had been refilled the day before. The blank warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into the engine resulted in irreparable damage. The contact was informed that a replacement engine was required. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 90,000.

There is a recall on 2017 Ford Fusion's torque converter. I currently have a 2017 Ford Fusion. After inspection at a Ford service dealership, the "torque converter clutch internally failed filling the transmission filter with metal debris and starving the pump for fluid causing debris to go throughout the transmission." The problem with this, is that even though it's list as a recall for ,y specific car, the recall is not listed under my VIN number. This inspection was done on December 17, 2024. The safety of myself and children were put at risk when my car hesitated to accelerate on multiple occurrences on busy roads and intersections. The problem has been reproduced by a Ford dealer and has also been inspected by a Ford service dealership. There were no warning lights on indicating that there was a problem.

Hello, Christmas Day my daughter, grandson, and I went to the movies to see Sonic. Afterwards we were waiting at the red light and when the light turned green I pressed the gas. The car did not advance forward but rolled into the middle of the road. The blessing for us was that it was Christmas and not alot of traffic in this area that is normally very crowded. I was able to put the car in reverse and move back enough to move to the side of the road. This had me scared.

I have a 2017 Ford Fusion Sport. I bought my vehicle at 19,000 miles. At 34,000 Ford repaired my oil pan because it was leaking. My oil pan is now leaking again and it is at 98,000 miles. There is a recall for leaking oil pans for my year and engine type (2.7 ecoboost) my vehicle is not currently on the recall list however I feel it should be because it is abnormal to replace oil pans and gaskets this often. I've seen where Ford is now putting in metal oil pans to replace the plastic ones that have issues. My vehicle has this issue. What do I do to get it added to the recall list? My car is currently at Grimm's Automotive and I do not have a copy of the diagnostic but I can get it and submit it once I have it.

The contact’s son owns a 2017 Ford Fusion. The contact stated that his son attempted to start the vehicle and became aware that the engine was struggling to turn over. The check engine warning light illuminated and there was white smoke coming out of the exhaust. The contact checked under the hood and the coolant level was significantly low. The contact’s son left the vehicle parked. The local dealer was contacted; however, the vehicle was not taken to be diagnosed or repaired because the vehicle was out of warranty. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Fusion. The contact stated while accelerating from a complete stop at a traffic light, the vehicle hesitated to respond and then lurched forward while responding. The contact stated that the failure recurred several times while driving from a complete stop. Additionally, the contact stated that the failure occurred while reversing. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 93,000.

The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light had been illuminated and that the hood of the vehicle was trembling while an abnormal sound came from the engine upon starting the vehicle. The contact also stated that while driving the vehicle at various speeds the engine would stall. The vehicle was able to restart. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the failure was attributed to coolant intrusion into cylinder 2 and that the entire engine would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 47,254.

The 12v battery on my 2017 Fusion Energi titanium has failed every 6-10 months since buying the car new. Each failure is at best, inconvenient and expensive, however on multiple occasion it resulted a dangerous situation that compounded, knocking out fuses for components which manage power steering and other components. It was extremely difficult to pull over safely with my two young children and we were left stranded until we had a replacement battery delivered on the freeway. Ford knows this is a problem and says that it’s because the car is designed without a alternator and then changed the warranty coverage on the batteries from 3 to 2 years because of how much money they’ve been losing on replacements with warranty tolling.

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle drove roughly, and the engine was misfiring. Additionally, the contact stated that when the vehicle was started, the vehicle was idling roughly. The contact's father, who is an independent mechanic, diagnosed the failure as a blown head gasket and coolant intrusion into the engine. The vehicle was not repaired. The vehicle was taken to the dealer where it was confirmed that the failure was a blown head gasket and engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The contact referenced Technical Service Bulletin: 22-2229; however, the repair was not covered under the TSB. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under any recalls or special programs. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 86,000.

A defect in the head caused the vehicle to leak coolant into the cylinder and cause a rough running engine. It over heats and causes a possible fire issue

The contact owns a 2017 Ford Fusion. The contact stated that while his son was driving 60 MPH and depressing on the accelerator pedal, the vehicle hesitated while responding and instead decelerated. The contact attempted to exit the highway however, the vehicle failed to respond as needed while attempting to merge over to the exit ramp. The vehicle was towed to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was 120,000.

The contact owns a 2017 Ford Fusion. The contact stated that while driving, the vehicle failed to exceed 20 MPH, made an abnormal clunking sound, with an engine misfire while shuddering significantly. The contact stated that the failure persisted while driving. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion in the engine block. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 21N12, because the campaign had expired. The failure mileage was approximately 47,500.

The engine died and the car shut off in the middle of trying to drive the car. All maintenance has been done on time, all recalls have been done but one (brake line hose) which was scheduled to be repaired. The car is a 2017 with 128k miles on the engine and I did NOT get any engine light notifications to indicate anything was wrong prior to the engine dying. This is a major safety concern especially since no indication lights were displayed prior to the issue.

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, there was an engine misfire with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 135,000.

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle began to shake with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was referred to the manufacturer for further assistance. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance The failure mileage was approximately 58,000.

Engine began to overheat. Drove home. Started up the next morning and it smelled liek somethin was burning. Took it a car repair. He said the collant had leaked into the engine block and the engine had to be replaced. 6 to 8 thousand dollars. Car only has 47,000 miles on it. There is a recall for the 2017 Ford Fusion for cars with ecoboost engines. Mine does not have thtat, but i see on line there a lot of people who have had this problem.

The contact owns a 2017 Ford Fusion. The contact stated while driving 5-10 MPH, there was an abnormal thud coming from the vehicle. The contact stated that the vehicle failed to shift into drive or reverse. The contact looked underneath and around the vehicle but was unable to identify the cause of the failure. The vehicle was pushed to the side of the road by the neighbors. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 17V427000 (Power Train). The vehicle was towed to the local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and confirmed there was no recall or warranty coverage on the vehicle. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 69,900.

Engine overheats. Stalls while driving. Seizes up. Coolant intrusion

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle experienced an engine misfire, with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 97,772.

I was pulling out of tractor supply and it felt like I hit a hole . There was a hard clunk . I tried to go but all that happened is car would rev. I looked down and seen car was now in park it had jumped gears There was nothing in the road that I could have hit .since then car has been hard shifting and yesterday on my way to work car would not accelerate so I pulled over and now the car won’t even start .

The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle failed to properly accelerate. The vehicle was taken to the local O'Reilly's who diagnosed the vehicle with the cylinder #1 misfire. The vehicle was later taken to the local dealer who determined that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 82,000.

Stopped at red light. When removing pedal from brake car would not move forward. Made revving noise when has applied. Car would not move but was still running. Could not drive car afterwards. .

Vehicle was apart of a recall that involved the engine having engine intrusion. We are now suffering a vehicle that is currently no longer functioning.

The redesigned head gasket began to leak coolant into cylinder three causing a misfire and overheating of the engine. She stated the check engine light and the temp light both illuminated. My wife was left on the side of the road until the car could cool down to avoid further damage of fire. The initial indication was only a misfire on 3. I plan on getting a quote for the Ford recommended fix which is replacement of the engine with a new long block. This is a widespread and well known issue that has unfortunately now affected me. The car is available for inspection until I can figure out how to replace the motor with the updated and redesigned long block.

I took my car into the shop because we had a check engine light on and it showed a P0316 code which is a cylinder one misfire. upon inspection and replacement of my spark plugs, there was coolant that was getting into the cylinders and all over the spark plugs. I spoke to the mechanic the mechanic said that this is a known problem for the 2.0 turbo motors for the Ford fusions. I was advised to contact my local Ford dealership and see if there was anything that they can do for a TSB and I contacted Ford Motor Company directly and they are not going to provide financial assistance even though it’s a known problem and is covered for other vin numbers. I have a case number which is CXH02950291. the TSB number is 22–2229 for the long block replacement. That is the only fix for this motor and it is due to a defect in the long block being cracked. I have 4 children and 2 with special needs. I cannot afford an $8-10k cost for a motor replacement. We purchased this vehicle about 5 years ago and the vehicle has roughly 96k miles on it. This is insane. I need help.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at 70 MPH, the vehicle began to shake, prompting her to pull to the shoulder of the roadway where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that coolant intrusion into multiple cylinders damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 128,000.

Engine codes P0300 and P0302 engine misfires. Engine has unsteady idle and feels sluggish. Engine is consuming coolant. All of these symptoms relate to ford class action lawsuit [XXX] and ford customer program Customer Satisfaction Program 21N12 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion But there is no recall for my vehicle to repair it when it’s clearly an engine defect per their own admission [XXX] needs to enforce a recall. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle started to hesitate while depressing the accelerator pedal. The check engine warning light was illuminated. Due to the failure, the vehicle was towed to a local dealer. The vehicle was diagnosed with engine failure due to coolant intrusion into one of the cylinders. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle remained in the possession of the dealer but was not repaired. The failure mileage was approximately 74,000.

Noticed difficulty starting the vehicle and smoke coming out of the exhaust and the check engine light came on with code PO302. Found this was associated with coolant leaking into the engine which caused the coolant level to decrease and had to add coolant to prevent the car from over heating. These leaking fluids could have leaked onto exhaust parts causing the smoke and possibly could have started a fire in the vehicle. I took the vehicle to Rodeo Ford in Goodyear Az. and they confirmed the code displayed and smoke coming from the exhaust and had to add more coolant right away. They confirmed coolant was leaking into the engine and checked for the recall and said my vehicle was not listed as part of the recall even though other 2017 Ford Fusions were part of the recall. They replaced the engine costing me $10,039.35 and said that the vehicle may be added later to the recall NHTSA Recall ID 17V209

The contact owns a 2017 Ford Fusion. The contact stated that while driving on the highway at 60 MPH, the check engine warning light illuminated with a misfire in the engine and the vehicle experienced a reduction of automotive power and the vehicle decelerated to 40 MPH. The contact proceeded to take the vehicle to a local independent mechanic where the vehicle was diagnosed, and the contact was advised that the engine had experienced coolant intrusion and the engine needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21N12 as probable cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

I am having a lot of problems with my transmission and torque converter and after some research I’ve seen those are both commonly recalled parts on the 2017 ford fusion. My car only has 67,000 miles on it and I believe it’s too soon for this to be a problem. When I try to accelerate from 2nd to 3rd gear my tachometer shoots up and my car will start doing a jerking motion and won’t accelerate

The contact owns a 2017 Ford Fusion. The contact stated that after shifting the vehicle from reverse(R) to drive(D), the vehicle failed to accelerate while depressing the accelerator pedal. There was an orange blinking light flashing on the gear selector. The contact stated that the gear selector failed to move, and the vehicle became inoperable. Due to the failure, the vehicle was towed to a dealer and was diagnosed with a defective transmission shifter cable bushing. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 108,000.

The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, the engine started to vibrate violently. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine block, resulting in damages to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 84,000.

Upon starting the vehicle, the engine started to vibrate violently. The check engine warning light was illuminated. The vehicle was taken to Wendle Ford mechanic, where it was diagnosed with coolant intrusion and needed an engine replacement. The manufacturer was notified of the failure and referred to contact the NHTSA Hotline for assistance. The failure mileage was approximately 65576

The contact owns a 2017 Ford Fusion. The contact stated when starting the vehicle from a cold start the vehicle was vibrating and idling roughly. The contact stated that the failure was a recurring failure. The contact stated that while driving at approximately 35 MPH the vehicle was again running roughly and he was smelling the odor of coolant in the passenger cabin. The contact stated that the check engine and "high coolant temperature" warnings had been illuminated. The contact drove the vehicle to a local dealer. The vehicle was diagnosed and the dealer determined that coolant had intruded into the engine block and the engine needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer that this was a known engine failure. The manufacturer was informed of the failure. The failure mileage was approximately 106,000.

The contact owns a 2017 Ford Fusion. The contact stated that upon the start of the engine, the "Service Engine Now" warning message appeared on the instrument panel. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion and needed an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 49,000.

The contact owns a 2017 Ford Fusion. The contact stated while at the fuel station, the contact's wife attempted to shift from park(P) to drive(D), but the rotary gear shifter failed to turn and was stuck in park(P). The contact met his wife at the gas station and knocked the side of the gear shifter until the vehicle responded as needed. The power train warning light was illuminated. The contact was able to drive to the residence. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 92,000.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, he noticed white smoke leaking from the exhaust. The check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion and needed an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

Transmission failed on the highway with no prior signs...check engine light came up and the car would not go to higher gears and RPM was high and loud that i had to pull off the road onto gravel.

The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle and attempting to shift the vehicle into drive(D), the gear lever failed to move. The contact stated the yellow wrench symbol warning light was illuminated. The contact called for Roadside assistance, and the tow truck arrived at the residence. The tow truck driver informed the contact that a damaged shifter cable bushing had caused the failure. The contact was advised by the driver that there was a recall associated with the failure and advised the contact to take the vehicle to the dealer. The contact stated that the driver performed temporary repair and the vehicle was driven to a dealer. The dealer diagnosed the vehicle and confirmed that the shifter cable bushing had failed and needed to be replaced. The contact was advised by the dealer that the VIN was not included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle shuddered abnormally. The message "Coolant Overheated" was displayed. The vehicle was taken to Firestone, where it was diagnosed with a coolant leak into the cylinder head gasket. The contact was informed that the cylinder head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 104,965.

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle experienced rough idling and failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into the short block and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 77,000.

Steering wheel clock spring is not working. Controls wipers, turn signals, speed control, voice commands, lane aware and allows to toggle thru control settings do not work. Ford doesn’t have part available or an ETA. This part covers vehicles from 2013 thru 2024 so currently vehicles coming down assembly line are using. My car is unusable like this. Aftermarket part is also unavailable. Please help

My car has been misfiring on the 4th cylinder for since the end of 2023. The first time, I was told that I needed a tune up, I did that. Months later another misfire, said I needed to change the ignition coil, did that. Then I was out of town and it misfired again. My spark plug was changed and I was able to return home. This last time [XXX], it showed another cylinder and crankshaft. I took to dealership and was initially told that I needed a tune up and had swollen lug nuts. Advised I had a tune up at 37,000 miles and car only has approximately 48,000 miles. I then requested car be tested for coolant intrusion. The test was done and a cylinders scoped and was told Yes, that is the case. Now Ford wants me to pay $9,000+ for engine replacement. They state that my VIN is not included in the Customer Satisfaction Program. But this is a known fact to them and are not willing to absorb any of the cost. There is a program for the 1.5 but was told there is no program for 2.0 liter engine which I do not understand if it is the same engine defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There was coolant intrusion into my engine which caused the engine to start seizing and misfiring and it also rusted a spark plug into cylinder #4. From my research this seems to be a known and common issue with EcoBoost Ford Fusions (I have a 2017 Ford Fusion 1.5L EcoBoost). This issue apparently can also cause fires and I'm lucky that it didn't happen to me. The Peacock Ford Service Center in Maitland, Florida confirmed to me that this is a known issue. The engine has been inspected by a Firestone as well as the Ford Service Center that i previously mentioned. The only symptom of the failure was the check engine light coming on but the only reason it came on was because the engine started misfiring.

The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a cracked engine. The contact was informed that the engine needed to be replaced. The warranty company declined coverage for the repairs because of the known failure with the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 132,930.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at 70 MPH, the vehicle hesitated and shifted out of gear independently. The contact stated that the vehicle decelerated independently. The vehicle was taken to a dealer where it was diagnosed with a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 138,000.