2013 Ford Taurus Complaint Log

The car wouldn't start or even turn over. The vehicle is available for inspection. My safety was put at risk as the car broke down in the middle of nowhere, on a curve and a hill, smack dab in the middle of the road, cellphone, internet service and 911 was spotty at best, it was around midnight. I finally got through to call my Mother's insurance company for a tow truck, waited 3 hours, tow truck did not show, so I called the number given to me. The man that answered, was highly intoxicated and slurring his words. I finally got through to 911 and they called my preference of towing company, that arrived in 1.5 hours. I had to wait nearly 6 hours for a tow truck to arrive, not 1 vehicle passed by the entire time. Thankfully I arrived at my destination a little after daylight, unharmed. Yes, there were a plethora of lights that came on, to include, tire pressure, starting system failure, engine coolant. We had the vehicle at Baldwin Ford in [XXX] and most recently at Bud Shell Fors in [XXX] . This all started after someone tried to starve my Father in law to death on or about March 2024. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Ford Taurus. The contact stated that while driving under normal conditions, the vehicle became extremely difficult to steer, and significant physical strength was needed to turn the steering wheel. The contact referenced NHTSA Campaign Number: 15V340000 (STEERING); and associated the failure with the recall; however, the VIN was not included in the recall. The vehicle was taken to an independent mechanic, and the failure was associated with the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.

The backup camera has failed. Sometimes it works, sometimes it does not. I have seen other reports on NHTSA here specifying the same problem. Visibility in this car is poor and is augmented by the backup camera. Car serviced by ford dealerships only. If left unrepaired, other drivers of this make and model 2013-2019 Taurus have an increased susceptibility to collisions.

The reverse camera is integrated into the rear view mirror of my ‘13 POLICE INTERCEPTOR SEDAN and the camera has lighted up blue and then disappears leaving a dark tint to my rear view mirror when I’m in reverse making it ineligible to use either features to ensure backing up.

The contact owns a 2013 Ford Taurus. The contact stated that while driving at 60 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The vehicle was driven to the residence. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 153,000.

The contact owns a 2013 Ford Taurus. The contact stated that the steering wheel was significantly difficult to steer and made an abnormal rubbing sound while turning. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering control module (PSCM) had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 117,000.

While driving to work in my 2013 Ford Taurus I went to take a left and the power steering was suddenly gone and the steering wheel was hard to turn. I nearly hit another car and had to brake hard to miss it. I parked at work and after work I started the car and it was fine until about a mile before I got home. Then it happened again and I could hear a scraping like sound when I turned. The steering became very jerky and resistant at lower speeds but I never got a warning light or message. I brought the vehicle in to an independent mechanic, where it was discovered that the power steering control module (PSCM) had failed and needed to be replaced as well as the rack and pinion. I looked into recalls for the 2013 steering issue and found one but was told my VIN wasn't included. WHY NOT?? I have seen over 600 complaints in regard to this! When are you going to do something about this? AFTER SOMEONE DIES???? How many complaints need to be made before something gets done????

The contact rented a 2013 Ford Taurus. The contact stated that the driver's side door failed to close as needed. There were no warning lights illuminated. The contact called the rental company regarding the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 225,000.

Just recently, my power steering started to fail when it’s in ‘S’ gear (I just started using it a few weeks ago). The steering wheel gets catchy and can be difficult to control, especially going around corners. It’s intermittent and it didn’t start until I started to use the ‘S’ gear. I had the power steering checked by a mechanic and they said it’s functioning properly. I do believe my car should be included in this recall before the steering goes out and something catastrophic happens. By the way, now that I’ve stopped using the ‘S’ gear, the glitchy steering issue has subsided.

Had gone shopping and the car suddenly had no steering. Managed to get it parked without causing a wreak, but without any warning a message appeared on the dash "Power Steering Fault". The car no longer has any steering, power steering fluid was good, no codes where shown. I have researched this before sending this message, seems there are a lot of Ford cars of various models having the same issue. The recall on the Ford Taurus shows that only certain months for the same year of car as mine 2013, are going to be covered in the recall. My car was made after the cut off month but with the SAME issues. Just wondering why only certain months were on the recall instead of the whole year?

I purchased this car April 1 2025 the car drove fine up until this past week I got in the car it had a very long crank but started and it acted as if it wasn't getting fuel. So I shut it off waited and started it back it seemed OK I went and purchased some fuel cleaner and gas it straightened out then today it done the exact same thing except it stalled on me 3 times and the last stall almost caused a wreck I was able to get it started and drove back home too scared to drove it so I started looking up problems online and seen several issues like mine that other people had and they were related to previous recalls.

Today the first incident happened when my car was parked. I started it and the light came on that said power steering assist fault and the steering wheel was locked so I was unable to drive my car at all. I cut the car off and cut it back on and it fixed the issue. Later, I drove the car and it locked up on me as I was driving. I was going about 25 miles an hour and almost ran into a guard rail thankfully, I was able to park and have it towed to a mechanic shop I called the Ford dealership. They said that there’s no recall on my car, but I do see that there was a recall for other vehicles for the same issue for the power steering motor, which is electric, it is a harm to me my daughter and others. I could potentially wreck my car, but others have had theirs repaired because it is a recall.

I was driving, with absolutely no warning the steering wheel tightened up and wouldn’t turn. I had to take evasive actions to avoid a crash and park. My vehicle has a recall in the system but was apparently not apart of it. I am unsure exactly what part is causing the issue whether it is the electronic power steering motor or the power steering rack itself. Upon request I can provide the item for inspection. The vehicle and parts have not been assessed by any outside source.

The contact owns a 2013 Ford Taurus. The contact stated while driving at approximately 55 MPH and turning to the left following the road, the steering wheel was very hard to return to center. The contact stated that the steering wheel was pulling to the right. The contact stated no warning light was illuminated. The contact stated that the failure reoccurred while turning left onto another road. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and transferred the contact the NHTSA Hotline to file a complaint. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The failure mileage was 101,820.

My electric power steering quit in August 2024 my car is not one of the recalls, but my steering went out automatically out and I could not steer the car. I had it replaced at a Ford company. I bought the part for O’Reillys had it put on in 2024 in August and turn around and had to have one put on in March 20 25 and then it has gone out again and I just got my car back last week so I’m just wondering if the very first time it went out was it a recall because I had to pay a lot of money I have it done at Wynn Odom Ford in Lagrange nc

steering gear locked up and could not turn steering wheel. happened 3 different times over several months. did this on start up of vehicle not while driving fortunately.warning light came on warning of power assist steering failure. took to Ford dealer to fix and said my vin # not on recall list and would not cover repair though thousands of other 2013 Ford Taurus are . still at dealer now and will cost over $3000 to fix

Started my car up then put it in drive, when my traction control light turned on, and my power steering assist light also turned on my dashboard as I was driving out of my on street parking spot. I lost all power to my steering wheel , and was unable to turn it so I could attempt to safely move back over to far right lane, as I was in downtown traffic. This is so scary and terrifying. It's my second car ever which I worked really hard for. I tried to turn car off, and restart it like Google said, but it was the same loss of steering. The car is sitting at my parents house.

MY POWER STEERING COMPLETELY WENT OUT WITH ALMOST NO STEERING CAPABILITIES, AND IS AVAILABLE FOR INSPECTION IF NEEDED. WE WERE TRAVELING UPP A HILL AROUND 20-25 MPH AT A SLIGHT CURVE, WHILE IN THE MID CURVE OUT OF NO WHERE MY STEERING WHEEL HARDENED AND JOLTED THE VEHICLE TO THE RIGHT ON ITS OWN WITH NO CONTROL WHATSOEVER. OUR SAFTEY WAS PUT AT RISK BECAUSE WE WERE AT A CLIFFS EDGE AND WERE ONLY FEET CLOSE FROM GOING OVER. MECHANIC CONFIRMED POWER STEERING GEAR OR MODUE ISSUE THERE WERE NO WARNING SIGNS PRIOR

EVAP CONTROL SYSTEM FAULT UNABLE TO BLEED UP FUEL TANK VACUUM. POOR QUALITY PAINT AND INTERIOR.

The contact owns a 2013 Ford Taurus. The contact stated that while reversing, the rear-view camera image was blurry, distorted, and upside down. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 124,000.

In March of 2025 my vehicles driver assist lights started blinking coming out of my apt complex and within 15 seconds I couldn't even turn the wheels at all. Ive had several mechanics run their computer to diagnose the issue and was told that this make model and year has a recall for loss of steering which is an electrical issue. I called Ford themselves and they refused to even look at my car. I cannot find a mechanic who will even repair this electrical issue. Car is in perfect condition. Just replaced all 4 tires in January 2025 and oil change.

The vehicle has remote that cuts off the car and payments are not the issue. People are passing around the remote and putting people lives in danger. The shuts off multiple times comes from a device in the exhaust. They repetitive car getting shut off for extra money to mechanic associated with latest dealership or state of Wisconsin.

the electric power assist steering motor has stopped working. there was a recall for other similar models of the same car and same year that a recall was issued, but my car doesnt fall under the recall even though it has the same steering system and it has failed just like all the others.

The contact’s daughter owns a 2013 Ford Taurus. The contact stated that on several occasions while making left or right turns, the steering wheel became stiff. The contact stated that the vehicle was equipped with an electric power steering assist. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.

The backup camera in my car randomly stops working. The screen will appear black when I put it in reverse and a note pops up saying “rear camera unavailable please contact dealership.” Then the next day it will work again, then go out again. It’s random but happens too frequently.

My back up camera is not working for many year even when I got repaired.

The contact's grandfather owns a 2013 Ford Taurus. The contact stated that the power steering assist had failed to operate with the "Power Steering Assist Fault" message displayed. The contact stated that excessive force was needed to steer the vehicle. The vehicle was taken to a dealer, and the contact was provided with the cost for the diagnostic test. The contact declined to pay for a diagnostic test. Upon investigation, the contact discovered and linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 154,000.

The contact owns a 2013 Ford Taurus. The contact stated while driving at various speeds and turning the steering wheel to the left or the right, the contact heard an abnormal sound. The contact stated there was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the electric power steering assist had started to fail and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the front suspension was bouncing every time the contact drove or any deformity in the road surface. The contact had taken the vehicle to another independent mechanic who diagnosed the vehicle and determined that the driver’s and passenger’s side shock absorbers needed to be replaced. The vehicle was repaired. The contact reported that the failure had reoccurred. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 126,000.

The contact owns a 2013 Ford Taurus. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the steering wheel was difficult to turn. Additionally, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was unofficially diagnosed with power steering failure. The vehicle was not repaired; however, the contact was advised to contact the dealer for assistance. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 178,000.

The contact owns a 2013 Ford Taurus. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. The contact used force to steer to the right or left. The message "Steering Assist Fault" was displayed. The contact stated that while driving at high speeds, there were no issues with the operation of the power steering functionality. The vehicle was taken to an independent mechanic, where it was diagnosed with power steering failure. The vehicle was then taken to the dealer in Orem, where it was confirmed that the power steering had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). However, the VIN was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.

The contact owns a 2013 Ford Taurus. The contact stated while driving 30 MPH, the power steering assist failed to operate as needed, and the steering wheel became firm and difficult to maneuver. Upon restart of the vehicle, the “Power Steering Assist Fault” message was displayed on the instrument panel and excessive force was needed to steer the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering); which was linked to the failure; however, the VIN was not included. The local dealer was contacted and the contact was informed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 95,000.

My 2013 Ford Taurus SHO has been having power steering assist faults at startup for a while, it would not let me turn the wheel even with great force (higher than pre-power steering cars). I would be able to restart the car and have the issue go away immediately like nothing happened. These faults happened randomly and usually weeks or months apart. This past weekend the fault happened while I was driving around a bend at 45mph and I lost steering as it essentially locked the steering wheel in place and felt as if I would break something rather than it being just unassisted, manual steering. And as mentioned this occurred while I was still driving, but I was able to come to a stop safely this time. Had it been just 30 seconds before I would have crashed as I wasn't able to steer at all, no matter the speed as I slowed down. This issue is similar/identical to recall 15V340000 which should cover this vehicle but for some reason doesn't when looking up by VIN.

The contact owns a 2013 Ford Taurus. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart after several attempts. The check engine warning light was illuminated. The vehicle was not taken to the dealer nor an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline); however, the VIN was included, but the vehicle had already been repaired in 2014. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

My former employer Municipal Utilities/City of Poplar Bluff manager TF, added an air tag or tracking device to my [XXX] Mother's car, who is a retired DOI employee. He also remotely updated the audio system. I spoke to the service Manager at the Poplar Bluff, MO Ford dealership and he said the audio system should not be updated. When he updated the system, my Mother had to replace the battery on the car and now the audio lights on the radio stay on and the Bluetooth and wifi is constantly searching for a connection, which it did not do before TF messed with it. TF done this to my personal Chevy Malibu as well, which led to its decommission, leaving me stranded on the side of [XXX], west of Ellsinore, MO, where there was no cellphone service and in the middle of a very bad thunderstorm. TF was using said device to track me after working hours or when I was using my own personal sick/vacation time, which he and his cousin [XXX] used in my wrongful termination. About 30 minutes before I got ready to leave for lunch or get ready to leave for the day, I would watch him go to the door to make tracking device active/wake up. He was monitoring/redirecting mine and my Mother's phone calls and internet traffic as well. This is illegal as well as an invasion of privacy, that ANY ADULT should not be a part of. In my opinion it looks worse for a government employee doing it, when they know better. TF's supervisors knew what was going on too, as well as all of the girls that I worked with, but did not try to stop TF's infringement on my civil rights. This invasion of privacy started around June and continued after my termination as well. I know of 2 other former employees of the City that have had the same exact problems too. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Ford Taurus. The contact stated while driving at various speeds and making a turn, the steering wheel pulled in the opposite direction. The “Service Stabili-trak” message was displayed. The contact stated that the failure had been recurring while driving. Two unknown dealers were notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000.

The electric power steering has gone out. I am experiencing the exact same problem as other ford Taurus of the same year, make and model that have had recalls on the electric power steering.

The contact owns a 2013 Ford Taurus. The contact stated that while her husband was starting the vehicle, the power steering assist warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the power steering assist had failed and that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 140,000.

The contact called on behalf of his daughter who owns a 2013 Ford Taurus. The contact stated that while his daughter was driving at an undisclosed speed, the power steering assist warning light illuminated. The contact stated that the power steering was inoperable, and the vehicle was difficult to steer. Additionally, the contact stated that the steering wheel was extremely firm. The failure occurred while the contact's daughter was driving on the highway. The vehicle was driven over to the shoulder of the roadway. The vehicle was then driven to the contact's residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under recall. The failure mileage was approximately 109,134.

The contact owns a 2013 Ford Taurus. The contact stated while driving 40 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact pulled to the side of the road. The contact turned off and restarted the vehicle, and the power steering functionality returned. The contact drove to the residence, where the steering wheel seized. An independent mechanic diagnosed the vehicle at the residence. The mechanic determined that the electric power steering gear had failed and needed to be replaced. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.

When you go to steer it just like it locks up and cant steer ,have to turn the car off and start back up and it works , happen to me twice, no worries at all , very scary.

Back up camera It’ll work when you start to back up and then all of a sudden it just stops working it’s been doing this often for about month.

The contact owns a 2013 Ford Taurus. The contact stated that while driving at various speeds, there was white-colored smoke coming from the engine compartment. The contact replenished the coolant fluid soon after noticing the smoke. The following day, the contact stated that while driving at various speeds, the steering wheel became firm, and excessive force was needed to turn the steering wheel. The “Power Steering Assist” message was displayed on the instrument panel. Two unknown dealers were notified of the failure and the contact was informed that there were no recalls on the vehicle. The vehicle was not diagnosed or repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering); and linked the failure to the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 139,000.

The contact owns a 2013 Ford Taurus. The contact stated that while in reverse(R) and reversing down a driveway at approximately 2 MPH, the power steering module fault warning light illuminated. The contact stated that the steering wheel seized, and the contact was unable to turn the steering wheel to the left or right. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 92,000.

The contact owns a 2013 Ford Taurus. The contact stated that while driving at an undisclosed speed, she became aware that the electric power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 112,000.

Sudden electronic power steering complete failure at 55 mph around a turn nearly causing an accident

The contact owns a 2013 Ford Taurus. The contact stated that while driving at various speeds, the “Power Steering Assist Fault” warning light illuminated, and the steering wheel became very firm and difficult to maneuver. The contact was able to pull the vehicle to the side of the road and turn off the vehicle. The contact stated that after restarting the vehicle, the steering started working properly. The contact stated that the failure was intermittent. The local dealer was contacted; however, no assistance was provided since the vehicle was not under recall. The contact stated that while researching online, she became aware that there was an unknown open recall related to the failure; however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.

The contact owns a 2013 Ford Taurus. The contact stated that while shifted into reverse(R), the back over prevention camera image was upside down. The contact stated that the message to contact a dealer was displayed. The contact stated that the failure was intermittent however, recently the camera failed and there was no image displayed. The contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 99,000.

Was driving and my electrical power assist came on and I ran off the road twice because I had no steering. So I eventually got it home and called Ford and talked to a rep and they said there is a recall but it is VIN sensitive. But of course my vin wasn’t one in the recall. Which is crazy because it has all the symptoms as the recall but won’t cover mine. I could have been really hurt as well as my daughter and it’s just crazy if there’s a recall then it should cover all the vehicles with in the year and model. Not just certain ones especially when I have same exact symptoms as recall

The contact owns a 2013 Ford Taurus. The contact stated while driving 20-25 MPH, the vehicle lost power steering functionality, and the steering wheel seized. There was no warning light illuminated. The contact was able to pull to the side of the road by using physical strength to steer the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the steering gear assembly had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 162,892.

The contact owns a 2013 Ford Taurus. The contact stated that while the vehicle was parked, he observed condensation underneath the front of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.