2002 GMC Envoy Complaint Log

CONSUMER STATES WHEN STARTING VEHICLE, VEHICLE SHIFTS TO 4 WHEEL DRIVE. CAUSE IS UNKNOWN. PLEASE PROVIDE ANY FURTHER INFORMATION.*JB

AIR CONDITIONING SYSTEM FAILURE AT 7,000 MILES : VEHICLE COMPUTER RELATED EMISSION CONTROL SYSTEM FAILURE / DAMAGED COMPONENTS AT 12,000 MILES STABILIZER BAR LINK FAILURES COMPLETE DASHBOARD GAUGE CLUSTER FAILURE REAR BRAKE DETERIORATION, HEAVY BRAKE DAMAGE PASSENGER SIDE MIRROR LOSS OF CONTROL POWER STEERING PUMP FAILURE TRANSMISSION MODULE/ FWD FAILURE BATTERY FAILURE CRUISE CONTROL FAILURE VALVE LIFTER TAPPING EMERGENCY BRAKE FAILURE SEAT BELT SHOULDER RESTRAINT LOCKUP, PASSENGER SIDE. *JB

PURCHASED ENVOY 05/18/2002 DROVE HOME 8 MILES PUT IN GARAGE. 05/19/2002 4:30P.M. WENT TO START UP TO GO TO WORK KEY WOULDN'T TURN NO POWER OF ANY KIND NO BRAKE LIGHTS NO ONSTAR(WHICH IS FOR THOSE KIND OF THINGS I THOUGHT) COULDN'T GET KEY OUT OF IGNITION. NOTHING OF ANY KIND WORKED. IN SHOP AS WE SPEAK.*AK

ENTIRE DRIVER'S DASH MODULE GOES OUT WHILE DRIVING. NO GAUGES AVAILABLE. HAVE TAKEN TO DEALERSHIP WHERE THEY CAN FIND NO PROBLEM. HAVE CONTACTED GM HDQ , INSPECTED BY AREA ZONE MANAGER WHO STATES NO PROBLEM WITH VEHICLE. THIS SAME VEHICLE HAS HAD NUMEROUS ENGINE STALLS WHILE DRIVING, REAR END LOADING SUSPENSION GIVING OUT AND DASHBOARD CONSOLE BLACKOUTS. GM REFUSES TO BUY BACK, PLEASE HELP GET THIS VEHICLE OFF THE ROAD AS I FEAR FOR MY LIFE DRIVING IT.*AK

MY AIR CONDITIONER WORKED FINE FOR ONE WEEK AND AFTER THAT IT TAKES TIMES WHEN IT WILL CUT OFF AND ONLY BLOWS OUT HOT AIR. SOMETIMES YOU CAN DRIVE FOR ABOUT 30 MINUTES AND IT WILL CUT OFF AND OTHER TIMES IT TAKES LONGER. THE FAN STILL BLOWS, BUT AS I SAY IT ONLY THROWS OUT HOT AIR. YOU CAN STOP AND CUT THE ENGINE OFF AND RESTART THE VEHICLE AND SOMETIME IT WILL MAKE IT RUN RIGHT AGAIN. I HAVE HAD IT AT THE CHEVROLET COMPANY TO BE WORKED ON TWICE AND THEY FINALLY TOLD ME THE SECOND TIME AFTER KEEPING IT FOR A WEEK AND A HALF THAT THEY COULD NOT FIX IT BECAUSE THEY DIDN'T KNOW HOW. THEY TOLD ME THEY WERE WAITING FOR GM TO LET THEM KNOW WHAT TO DO OR SEND THEM A COMPUTER CHIP TO PLACE IN MY COMPUTER THAT WOULD MAKE IT WORK, I THINK THIS IS UNSATISFACTORY BECAUSE I CALLED GM AND THEY SAID THAT THEY NEW NOTHING ABOUT THE PROBLEM. I SPOKE WITH CORY JACKSON AT GMC CUSTOMER ASSISTANCE CENTER AND HE IS THE ONE WHO GAVE ME THIS ADDRESS TO SEND IN A COMPLAINT. COULD YOU PLEASE LET ME KNOW IF THERE IS A PROBLEM AND IF SO WHEN DO YOU EXPECT TO HAVE IT CORRECTED.*AK

WHILE AT STOP LIGHT WITH BRAKES APPLIED, VEHICLE SUDDENLY SURGED FORWARD. CONSUMER WAS UNABLE TO STOP VEHICLE, WHEN APPLYING BRAKES STEERING WHEEL LOCKED. IT STOPPED ON ITS OWN, ONCE IT WAS OFF THE ROAD AND ON GRASS. VEHICLE WAS TOWED TO DEALER.*AK *YD

ENGINE FAILURE DUE TO MANUFACTURERS FACTORY DEFECT TO ONE OR TWO PISTONS IN THE ENGINE. ENGINE WAS REPLACED BY LEITH GMC SERVICE CENTER ON 05/10/02 WITH A NEW ENGINE.

ENGINE FAILURE-CAR STALLS OUT WHILE DRIVING IN TRAFFIC FOR NO APPARENT REASON. ON 1 OCCASION, AFTER PULLING OVER TO SIDE OF ROAD VEHICLE WAS ABLE TO BE RESTARTED, OTHER TIMES IT WAS TOWED TO DEALERSHIP. HAVE TAKEN BACK TO DEALER 3 TIMES WHERE COMPUTER SYSTEM WAS CHANGED OUT BUT PROBLEMS ARE STILL OCCURING. CONTACTED GM HDQ IN DETROIT, SENT AREA ZONE MANAGER WHO STATES NOTHING WRONG WITH VEHICLE AND REFUSES TO BUY BACK VEHICLE. I FEAR FOR MY SAFETY AS WELL AS MY LIFE WHEN DRIVING THIS VEHICLE. HAVE NOTICED NUMEROUS COMPLAINTS FOR THIS SAME PROBLEM, PLEASE HELP TO TAKE THESE DANGEROUS VEHICLES OFF THE ROAD.*AK

*APRIL 3, 2002  I TOOK A CO-WORKER TO LUNCH THAT AFTERNOON WHEN UPON RETURNING TO OUR PLACE OF EMPLOYMENT THE VEHICLE STALLED WITHOUT NOTICE. I WAS TRAVELING SOUTHBOUND ON ROUTE 17 IN ALLENDALE, WHICH IS A DIVIDED HIGHWAY. ALL POWER TO THE ENGINE WAS LOST, INCLUDING CONTROL OF THE ACCELERATION, ANTI-LOCK BRAKES AND POWER STEERING. I WAS ABLE TO COAX THE VEHICLE INTO THE COMPANY PARKING LOT BUT WAS UNABLE TO RESTART THE VEHICLE. *MAY 6, 2002  I WAS ON MY WAY HOME THAT EVENING AND THE VEHICLE STALLED WITHOUT NOTICE. I WAS TRAVELING NORTHBOUND ON BOOTON RD IN LINCOLN PARK, WITH IS A FOUR-LANE ROAD. ALL POWER TO THE ENGINE WAS LOST, INCLUDING CONTROL OF THE ACCELERATION, ANTI-LOCK BRAKES AND POWER STEERING. I WAS ABLE TO COAX THE VEHICLE ONTO A SIDE RESIDENCE STREET BUT WAS UNABLE TO RESTART THE VEHICLE. *MAY 9, 2002  I WAS ON MY WAY HOME THAT EVENING AND THE VEHICLE STALLED WITHOUT NOTICE. I WAS ABOUT TO TURN ONTO BOOTON RD IN WAYNE AND WAS COMPLETELY STOPPED AT AN INTERSECTION. PRIOR TO THE LIGHT CHANGE, THE ENGINE STALLED AND I WAS UNABLE TO RESTART THE ENGINE. AS A RESULT I WAS BLOCKING AN INTERSECTION THAT WAS AN OUTLET FOR ROUTE 23, A DIVIDED HIGHWAY. AFTER 20 MINUTES, THE POLICE CAME AND BLOCKED OFF TRAFFIC BEHIND ME. I SUBSEQUENTLY HAD THE VEHICLE TOWED. *MAY 11, 2002  I WAS ON MY WAY TO A CAR WASH IN WAYNE AFTER PICKING UP THE VEHICLE THAT MORNING. I HAD TRAVELED APPROXIMATELY SIXTY MILES FROM THE TIME THAT I PICKED UP THE VEHICLE. I WAS NEXT IN LINE TO RECEIVE A CAR WASH AND THE VEHICLE STALLED WITHOUT NOTICE. ALL POWER TO THE ENGINE WAS LOST, INCLUDING CONTROL OF THE ACCELERATION, ANTI-LOCK BRAKES AND POWER STEERING. *MAY 24 - I WAS TRAVELING SOUTH ON NJ TURNPIKE TO NEWARK AIRPORT. I STOPPED TO COLLECT THE TOLL ENTRY TICKET WHEN THE VEHICLE STALLED. I PUSHED THE VECHICLE TO THE 'UNPROTECTED' CENTER MEDIAN, BETWEEN TWO LANES OF OPPOSING TRAFFIC.*AK

GAS GAUGE WAS 1/4 TANK OFF, RETURNED TO DEALER TO FIX PROBLEM AFTER RUNNING OUT OF GAS. DEALER REPLACED FLOAT/SENDER. RETURNED TO DEALER ONE HOUR LATER AFTER ATTEMPTING TO FILL TANK WITH FUEL AND FUEL POURED OUT OF TOP OF TANK. DEALER THEN CLAIMED THE FUEL TANK WAS DEFECTIVE AND DISTORTED BY THE FACTORY, ORDERED NEW TANK, REPLACED SAME. ALL IS WORKING NOW.*AKI

BOTHE SIDE MIRRORS DO NOT RETURN TO THEIR SET POSITION WHEN IGNITION TURNED ON, RETURNED TO DEALER TO CORRECT PROBLEM 3 TIMES. DEALER REPORTS THERE IS NO PROBLEM, PROBLEM STILL NOT CORRECTED. *AK

TURN SWITCH PREVIOUSLY REPLACED BECUASE HAZARDS CAME ON WHEN PUTTING ON TURN SIGNAL. NOW WINDSHIELD WIPERS ARE STUCK ON AND HAD TO PULL FUSE TO STOP, WILL BE RETURNING TO DEALER, AGAIN

AUTOMATICADJUSTING MIRRORS WANDER TO UNPROGRAMMED POSITIONS AT RANDOM. *AK

WHILE DRIVING, ALL GAUGES WENT BLANK, DARK, HAD TO STOP VEHICLE AND TURN OFF THE ENGINE, AFTER 5 MINUTES, TURNED IT BACK ON. GAUGES STARTED WORKING AGAIN. DEALER COULD NOT DUPLICATE PROBLEM. *AK *TT

WHILE DRIVING ABOUT 45 MPH, ENGINE WILL SUDDENLY STALL WITHOUT PRIOR WARNING. HAS HAPPENED TWICE. HAS CONTACTED DEALER . *AK CONSUMER ADDED THIS CONDITION HAS HAPPENDED 3 TIMES, DEALER CHANGED BOARD IN THE COMPUTER SYSTEM, HOWEVER CONSUMER DOES NOT FEEL THAT THE PROBLEM IS REMEDIED. *TT

VEHICLE LOST POWER WITH OWNER 1 TRAVELING DOWN A HILL AT 35MPH, THEN STALLED AGAIN WITH OWNER 2 TRAVELING AT 60MPH. BROUGHT TO DEALER, SAID COULDN'T REPLICATE PROBLEM. ALSO SAID UNAWARE OF ANY BULLETINS AND THAT THEY CALLED TECHNICIAN ASSIST AND NO ONE KNEW OF ANY SIMILAR PROBLEMS. *AK

AT REFUELING, VEHICLE WAS IN "NORMAL" PITCH ALINEMENT. AFTER REFUELING, AND UPON LEAVING THE SERVICE STATION, VEHICLE EXHIBITED UNUSUAL REAR END BOUNCE, AS IF SHOCK ABSORBERS WERE MISSING. AFTER TWO MILE TRIP AT CITY STREET SPEED, VEHICLE WAS PARKED. VISUAL INSPECTION REVEALED THAT REAR END WAS SAGGING ABOUT SIX INCHES DOWN, OR MORE. VEHICLE WAS DRIVEN TO DEALER (ABOUT THREE MILES) AND EXAMINED. SERVICE DEPARTMENT REPORTED THAT COMPRESSOR FOR LOAD LEVELING SYSTEM WAS LEAKING AND HAD FAILED. IF THIS HAD OCCURRED AT HIGHWAY SPEED WITH A TOWED LOAD, I BELIEVE I WOULD HAVE LOST CONTROL OF VEHICLE.*AK

WE PURCHASED NEW VEHICLE OCTOBER 2001 AND WITHIN 4 MONTHS BEGAN EXPERIENCING PROBLEMS BEGINNING WITH A NOISE WITHIN THE STEERING WHEEL. DEALER TECHNICIAN REPLACED DEFECTIVE AIRBAG MODULE. THE NEXT MONTH, MY NEW ENVOY HAS BEEN TO THE DEALER 4 TIMES FOR THE SAME PROBLEM OF 1) WIND AND/OR WHISTLING NOISE AT SPEEDS ABOVE 45MPH, 2) "VIBRATION" NOISE COMING FROM TRANSMISSION WHEN VEHICLE REACHES 3RD GEAR , 3) WHEN VEHICLE HAS REACHED 3RD GEAR AND PREVIOUS NOISE BEGINS, THERE IS ALSO A VIBRATION FELT IN THE ACCELERATION PEDAL. ON THE FIRST TRIP TO DEALER FOR THESE PROBLEMS, TECHNICIAN ONLY AGREED WITH THE WIND NOISE. DISCOVERED THE FRONT SIDE MIRRORS WERE THE CAUSE. REPLACED BOTH MIRRORS---PROBLEM STILL EXISTS, HOWEVER, HE CAN'T HEAR THEM. EXPLAINED IT WAS THE NATURE OF THE VEHICLE. HE ALSO REPAIRED THE WEATHERSTRIPPING WHICH HAD "FALLEN OFF" THE RIGHT REAR DOOR. HE ADVISED THAT HE DID NOT HEAR ANY NOISE IN THE TRANSMISSION AREA OR IN THE GAS PEDAL. WE TOOK TO ANOTHER DEALER WHO HAD A TECHNICIAN TEST DRIVE THE VEHICLE AND ADVISED THAT THERE WAS BOTH A NOISE IN THE AREA OF TRANSMISSION AND A VIBRATION IN THE GAS PEDAL. RETURNED TO THE DEALER WHO ORIGINALLY WAS DOING REPAIR WORK AND HAD HIM RIDE WITH ME. AT THIS TIME, HE HEARD THE NOISE I WAS COMPLAINING ABOUT AND ADVISED THAT IT WAS COMING FROM THE HEAT SHIELD AT THE CATALYTIC CONVERTER. MADE AN APPOINTMENT FOR REPAIRS, PICKED UP THE VEHICLE AND LATER THE SAME DAY, THE NOISE RETURNED. TOOK VEHICLE BACK, TECHNICIAN SAID HE DIDN'T HEAR ANY MORE NOISES. WAITED 2 WEEKS, MADE ANOTHER APPOINTMENT TO RETURN VEHICLE FOR RIGHT REAR DOOR "RATTLING" , AND "HEAT SHIELD" NOISE WHICH HAD BECOME NON STOP. AT THIS TIME, THEY REPLACED THE WEATHERSTRIPPING ON THE DOOR AND AGAIN ADJUSTED HEAT SHIELD BY MAKING A "CUSHION" SO THAT IT WOULD NOT VIBRATE AGAINST THE EXHAUST MANIFOLD. THIS DID NOT RESOLVE THE PROBLEM, AS IT STILL "VIBRATES" SO AS I CAN STILL FEEL STRESS THROUGH THE GAS PEDAL ON THE TRANSMISSION WHEN REACHING SPEED.*

MY 2002 GMC ENVOY LOST ALL POWER THREE TIMES AT HIGH RATES OF SPEED. THE FIRST TIME WE HAD IT SERVICED AND I WAS TOLD A MODULE NEEDED REPLACED. THE SECOND TIME, THE CAR SHUT DOWN AT HIGHWAY SPEEDS BUT RESTARTED APPROXIMATELY 15 MINUTES LATER BUT THEN THE SAME THING HAPPENED AGAIN THE NEXT DAY WHILE MY WIFE WAS DRIVING HOME FROM WORK TRAVELING AT 65 MPH DOWN A HIGHWAY. WE HAD IT SERVICED AGAIN AND THIS TIME I WAS TOLD IT WAS DUE TO A LOOSE WIRING HARNASS. CAR HAS HAD NUMEROUS PROBLEMS SINCE AND IT IS AN UNSAFE VEHICLE FOR MY FAMILY TO BE TRANSPORTED IN.

AT HIGHWAY SPEEDS VEHICLE WILL STALL. WHEN THIS HAPPENS IT CAUSES IGNITION SWITCH TO BURN OUT. CONSUMER STATED AIRBAG LIGHT ILLUMINATED.AK TT

THE ENGINE SHUT DOWN WITH OUT WARNING WHILE THE CONSUMER WAS DRIVING AT 75 MPH. *YH

PASSENGER'S SIDE POWER SEAT IS TILTED IN A DOWNWARD POSITION. CANNOT TILT UPWARD DUE TO ELECTRICAL MALFUNCTION. MOTOR CAN BE HEARD, BUT NOTHING IS HAPPENING.*AK

THE VEHICLE'S REMOTE CONTROL REAR VIEW MIRRORS ADJUST THEMSELVES. THE DEALER HAS ATTEMPTED TO REPAIR THE PROBLEM SIX TIMES. *NLM

WHILE TOWING VEHICLE IN NEUTRAL, TRANSMISSION SLIPPED OUT OF GEAR AND A FIRE STARTED IN TRANSMISSION AREA. CONTACTED DEALER WHO WAS NOT WILLING TO DO ANYTHING.*AK CONSUMER STATES THAT THE TRANSFER CASE SHIFT MODULE FAILED TO ENGAGE NEUTRAL, CONSUMER HAD BRACKETS AND WIRING INSTALLED TO ACTIVATE THE BRAKE AND TAIL LIGHTS WHEN BEING TOWED, THERE IS A RECALL, 01V334, REGARDING TRANSFER CASE CONTROL MODULE PROBLEMS, HOWEVER THIS VIN IS NOT INCLUDED. *SLC

02/11/02 4,667 MILES EVERYTHING SHUT OFF. ENGINE STOPPED WHILE DRIVING. RESTARTED AT 2000 RPM WITH LOTS OF NOISE. 05/29/02 7,463 MILES VEHICLE DIED AND WOULD NOT RESTART UNTIL AFTER 15-20 MINUTES 06/05/02 7,664 MILES VEHICLE DIED WHILE DRIVING AND WOULD NOT RESTART UNTIL AFTER 15-20 MINUTES 11/13/02 11,528 MILES BACKING OUT OF DRIVEWAY ENGINE DIED. WOULD NOT RESTART. TOWED IN. 06/10/03 17,865 MILES DIED WHILE DRIVING. DEALER DID NOT EVEN LOOK INTO THIS. 06/14 TO 06/18/03 18,000 TO 18,214 MILES CAR OFF ROAD FOR 5 DAYS DUE TO ENGINE DIED WHILE DRIVING. I REFERENCED ECAS AND PCM PROBLEM NHTSA DEFECT SUMMARY EA03007. DEALER TELLS US NO-ONE ELSE HAS HAD THIS PROBLEM. SUGGESTS DRIVING ROUND DEALERSHIP UNTIL PROBLEM OCCURS, AND THEN CALLING THEM. DON'T TRY TO START UNTIL THEY COME OUT (NEVER MIND WE'RE IN THE MIDDLE OF A BUSY ROAD AND IN THE EVENING TIME WHEN THEY ARE CLOSED). WE ARE LUCKY WE WERE NOT REAR-ENDED THIS LAST TIME. GMC REFUSE TO REPLACE ECAS WIRING BUNDLE AND PCM SOLUTION PER EA03007. HELP!!! HELP!!! PLEASE HELP!!! *NLM

WHEN VEHICLE IS AT A COMPLETE STOP OR IDLING ENGINE WILL DIE OUT. THE DEALERSHIP REPROGRAMMED THE MAIN COMPUTER CHIP, BUT THE PROBLEM RECURRED. THEY THE REPLACED THE CHIP. PLEASE PROVIDE MORE DETAILS.

ALL THESE PROBLEMS COME AND GO, SOMTIMES DEPENDING ON THE OUTSIDE TEMPERATURE. SOME OF IT GOT FIXED AND CAME BACK AGAIN. THE MAJOR PROBLEMS ARE THAT THE VEHICLE SHUTS DOWN WITHOUT ANY WARNING - NO ENGINE NO ELECTRIC NOTHING-, SO ITS EVEN NOT POSSIBLE TO CALL ON STAR! THE OTHER THING IS THAT THE TRANSMISSION START TO SHIFT GEARS WHILE DRIVING ON A LEVELED RAOD AT CONSISTANT SPEED. ALL THIS ITEMS GOT FIXED AND COME BACK AFTER A WHILE. DT

WHILE CONSUMER'S WIFE WAS DRIVING STEERING ROD CAME OFF FROM STEERING WHEEL,CAUSING WHEEL TO NOT STEER. WHEEL WAS JUST FLOPPING AROUND. ALSO, CONSUMER HAD A BRAND NEW MOTOR PUT INTO VEHICLE, AND WAS TOLD THAT WHILE REPAIR WAS DONE STEERING WAS NOT TOUCHED AT ALL.*AK

MIRRORS 'WANDER' EVERY TIME VEHICLE IS UNLOCKED, FAIL TO RETURN TO SETTINGS CREATING AN UNREASONABLE DANGER TO THE OCCUPANTS OF THIS VEHICLE AS WELL AS OTHER VEHICLES WHEN CHANGING LANES OR MERGING INTO TRAFFIC DUE TO LACK OF VISABILITY OF THE AREA BEHIND THE VEHICLE. TRANSMISSION FAILED ON A SLIGHT INCLINE WITH PARKING BRAKE ENGAGED AND TRANSFER CASE LOCKED AND IN 4WD AND TRANSMISSION IN PARK - VEHICLE BEGAN ROLLING BACKWARDS DOWN THE SLIGHT GRADE. THERE WAS A RECALL FOR THIS PROBLEM - CAMPAIGN WAS COMPLETED AT DEALER, BUT FIX IS UNKNOWN TO THE OWNER.

MY VEHICLE ROLLED BACKWARDS DOWN A HILL AND CRASHED INTO A WATERFOUNTAIN AND A TREE IN MY FRONT YARD. BACKING OUT OF MY GARAGE I STOPPED QUICKLY AFTER JUST EXITING MY GARAGE ON A SLOPE OF ABOUT 6% GRADE. I HAD SPILLED COFFEE, I PUT THE VEHICLE INTO PARK AND STEPPED OUT WHEN THE CAR ABRUPTLY ROLLED BACKWARD. BOTH OF MY CHILDREN WERE STRAPPED IN THEIR SEATS AND I TRIED TO LEAP BACK ACROSS THE DRIVERS SEAT WITH MY LEGS HANGING OUT THE DOOR. WE TRAVELED 50 FEET BEFORE HITTING THE WATERFOUNTAIN AND TREE. THE RUSHING WATER FROM THE FOUNTAIN SOUNDED LIKE FULE READY TO EXPLODE. I WAS TAKEN TO THE HOSPITAL WITH AN INJURY TO MY RIGHT LEG. I INFORMED GMC THE FOLLOWING DAY, FEB 1ST. ON FEB 7TH I RECEIVED A RESPONSE TO MY COMPLAINT FROM ROGER LEWIS, CUSTOMER RELATIONSHIP MANAGERT INFORMING ME THAT "HIS INVESTIGATION" REVEALED NO EVIDENCE OF A PRODUCT DEFECT. I BECAME AWARE THAT MY VEHICLE HAD BEEN RECALLED FOR THIS VERY PROBLEM AND THAT ANOTHER RECALL, NOT INCLUDING MY VEHICLE VIN, BUT THOSE MADE TWO MONTHS LATER HAVE BEEN RECALLED FOR A SIMILAR PROBLEM. I CALLED GMC INFORMING THEM AND THEY WERE UNWILLING TO EXAMINE THE CASE FURTHER. I AM CONCERNED THAT GMC IS IGNORING A LIKELY UNFIXED TRANSMISSION PROBLEM WHICH IS POTENTIALLY DANGEROUS. *AK

UPON BEING INSPECTED AT THE NEAREST LOCAL DEALERSHIP, THE #6 PISTON WAS FOUND TO HAVE "SPLINTERED" A HALF MOON PIECE OFF THE TOP OF THE PISTON HEAD. THIS IN TURN "POPPED" THE CYLINDER SLEEVE RETAINING RING FROM THE TOP OF THE CYLINDER WHEN THE PISTON CAME UP. WITH THE RING REMOVED, THE CYLINDER SLEEVE ALSO ROSE OUTSIDE OF THE CYLINDER WALL AND WAS CAUGHT BY THE PISTON ON THE DOWNWARD TRAVEL. THE COMPLETE ENGINE WAS REPLACED. VEHICLE WAS IN THE SHOP FOR 20 DAYS. THE DEALER'S SHOP FOREMAN CHECKED THE RECORDS AND FOUND THAT 150 OTHER ENGINES WILL BE DIRECTLY AFFECTED WITH A POSSIBLE 180 PROBABLY AFFECTED.*AK

THE MEMORY MIRROR FEATURE ON THE VEHICLE WORKED FOR A WHILE, THEN FAILED. EVERY TIME I GET IN THE CAR THE MIRRORS WOULD SET THEMSELVES INCORRECTLY AT ANGLES THAT RENDER THEM USELESS. I HAVE BEEN TO THE DEALERSHIP 3 TIMES, AND THEY HAVE BEEN GREAT TO WORK WITH. THEY HAVE TRIED EVERYTHING GM SUGGESTS BUT THE PROBLEM STILL KEEPS COMING BACK. WHILE THIS ISSUE MAY AT FIRST SEEM MINOR, IT REALLY IS A SERIOUS SAFETY ISSUE AS IT REQUIRES THE OUTSIDE MIRRIRS TO HAVE TO BE RESET BEFORE EVERY DRIVE. HAVING YOUR MIRRORS IN PROPER SETTING IS CRITICAL TO THE SAFE OPERATION OF A VEHICLE. GM DOES NOT SEEM TO TAKE THE PROBLEM SERIOUSLY ENOUGH TO FIND A PERMANENT FIX.*AK

ALL OF THE EIGHT (8) AIR BAG EQUIPPED IN THE VEHICLE FAILED TO DEPLOY DURING FRONTAL IMPACT, ALTHOUGHT PROPERLY RESTRAINED THE CONSUMER STILL SUSTAINED SERIOUS INTERNAL INJURIES, INCLUDING A LACERATED LIVER.(ATTORNEY ON BEHALF OF CLIENT0 NLM

2002 GMC ENVOY ENGINE STALLS WHILE STOPPED AT TRAFFIC LIGHT. SOMETIMES A NEAR-STALL CONDITION OCCURS WHEREBY THE ENGINE IDLE DIPS REALLY LOW, ENGINE SHUDDERS, THEN IDLE RECOVERS. THIS USUALLY HAPPENS JUST BEFORE OR AFTER THE AIR COMPRESSOR FOR THE REAR SUSPENSION INFLATES. SO FAR THE PCM, THROTTLE BODY, AND IGNITION SWITCH HAVE BEEN REPLACED. DEALER IS CURRENTLY MAKING 4TH ATTEMPT TO FIX PROBLEM. PROBLEM HAS BEEN OCCURRING SINCE 8/2002.

WHEN APPLYING BRAKE TO RELEASE VEHICLE GEAR OUT OF PARK, THE GEAR SHIFT DOES NOT RELEASE. STUCK IN PARK! HAVE TO TAP THE BRAKES MANY TIMES TO GET A RELEASE OF THE GEAR SHIFT. SOMETIMES IT WORKS FIRST TIME OTHER TIMES TAKES MANY ATTEMPTS. TOLD AT DEALER THAT IT IS THE SELLENOID. HAVE ORDERED PART FROM DEALER TWICE AND STILL NO PART. DEALER AT FIRST DENIED BEING ABLE TO REPRODUCE. THEN, FINALLY ADMITTED OTHER VEHICLES HAD SAME ISSUE.*AK

VEHICLE STALLED IN STOP AND GO TRAFFIC. VEHICLE AT DEALERSHIP AT THIS TIME.*AK *SLC

THE DRIVERS SIDE REAR SEAT BOTTOM CUSHION HAS 2 LATCH HOOKS PROTRUDING FROM THE FLOOR AND OPENINGS FOR 2 LATCHES BUT ONLY 1 LATCH IS INSTALLED. TOLD BY DEALER THAT ALL ENVOYS ARE THAT WAY. SEAT WOBBLES AND TIDER-TODDERS WHEN 1 PASSENGER SITS IN THE MIDDLE POSITION AND ANOTHER IN THE DRIVER'S REAR.*AK

WE PURCHASED A $33,000 NEW VEHICLE IN OCTOBER. WE IMMEDIATELY NOTICED THE PASSENGER FRONT SEAT SEATBELT LOCKS THEN STARTS TO TIGHTENING AND NEVER UNLOCKS. I BROUGHT THE ISSUE TO THE SERVICE DEPARTMENT, THE NEW CAR SALES MANAGER, AND GMCS ATTENTION. DEAN CLOUD IN BENTLEYS SERVICE DEPARTMENT TOLD ME THAT THE SEATBELT IS DESIGNED TO LOCK SO A CHILDS SAFETY SEAT CAN BE PUT IN THE FRONT SEAT. I SHOWED HIM THAT THE VISORS IN THE CAR AND THE USERS MANUAL SAY NEVER PUT A CAR SEAT IN THE FRONT WITH THE AIR BAGS. HE SAID THAT THE PASSENGER MUST UNHOOK THE SEAT BELT EVERY FEW MINUTES THEN RECONNECT IT. I FIND THIS UNACCEPTABLE. THE DEALERSHIP IS PUTTING THE PASSENGERS IN THE VEHICLE IN AN UNSAFE AND ILLEGAL SITUATION BY TELLING THEM THE ONLY SOLUTION IS TO DISCONNECT THE SEATBELT WHILE THE VEHICLE IS IN MOTION. THE SEATBELT IN ITS CURRENT CONDITION IS CHOKING THE PASSENGERS, WHICH IS ALSO UNSAFE. THE SEATBELT NEEDS TO BE REPAIRED OR REPLACED. THE DIFFERENTIAL UNIT HAD TO BE REPLACED. THE BEARINGS DID NOT HAVE ENOUGH TOURQE (THAT IS WHT THE DEALER TOLD ME).*AK

REAR END LOAD LEVELING SUSPENSION HAS GONE DOWN ON TWO(2) SEPARATE OCCASIONS LEAVING THE CAR BODY VERY LOW TO THE GROUND. UNSAFE SITUATION FOR DRIVER AND PASSENGER. COMPLAINTS TO GMC OVER FAULTY SITUATION HAVE GONE UNHEARD. AREA ZONE MANAGER CONTENDS THERE IS NOTHING WRONG WITH THE VEHICLE.*AK

THERE ARE TWO LATCHES AT BOTTOM OF DRIVER'S SEAT FOR SECURITY. THERE IS A HOOK FOR TWO LATCHES, BUT THERE IS ONE THERE . DEALERSHIP IIS AWARE OF PROBLEM.*AK

WHILE DRIVING AT 30MPH HEADWIND AND TOPPING OUT A LARGE HILL, FRONT END LIFTS AND SWERVES DUE TO A LARGE AIR POCKET FORMED BY THE FRONT OF THE HOOD, THE TOP OF THE RADIATOR AND GRILL 'FINS' OR 'BARS', THE POCKET IS FIVE INCHES DEEP, 4 INCHES HIGH AND 4 FEET WIDE. DRIVER FILLED THE POCKET WITH NYLON FOAM CUT TO FIT AND GLUED INTO PLACE. THE POCKET CAUSED THE VEHICLE TO LOSE TRACTION FOR THE FRONT (STEERING) WHEELS AND PUSHED THE FRONT END BY WIND GUSTS TO AN EXCESSIVE AND DANGEROUS AMOUNT.

SUSPENSION COMPRESSOR FAILURE ALLOWS REAR-END TO BOTTOM OUT CREATING POTENTIAL LOSS OF CONTROL. WITH THE COMPRESSOR GONE, THERE IS NO SHOCK ABSORPTION AT THE REAR.*AK

WHEN A CAR SEAT IS PUT IN THE BACK CENTER SEAT AS RECOMMENDED IT IS IMPOSSIBLE TO LATCH THE SHOULDER BELT IN THE RIGHT BACK SEAT (FACING FORWARD) TO THE BELT ANCHOR. THE PASSENGER IN THE RIGHT BACK SEAT MUST EITHER NOT HAVE THE SEAT BELT ATTACHED OR USE A 6 INCH BELT EXTENSION THAT IS UNSAFE FOR NON OVERWAIT TODDLERS. GMC TOLD ME THAT THIS IS A DESIGN FLAW AND THERE IS NOTHING THAT THEY CAN DO ABOUT IT. ALL I WANT IS TO BE ABLE TO HAVE A PASSENGER RIDE SAFELY IN THE BACK RIGHT PASSENGER SEAT WHILE MY DAUGHTER IS IN A CAR SEAT IN THE BACK CENTER SEAT.*AK

TURNED IGNITION ON AND INSTRUMENTAL PANEL WAS COMPLETELY DEAD, THERE WAS NO ILLUMINATION. *AK *YH

THE 2002 GMC ENVOY ELECTRONIC OPERATION OF SIDE VIEW MIRRORS DOES NOT WORK CONSISTENTLY. *BF THE MIRRORS WOULD REPOSITION THEMSELVES RANDOMLY WHILE THE VEHICLE WAS IN MOTION. GMC HAD SERVICED THE VEHICLE NUMEROUS TIMES, ALTHOUGH THE COMPUTER HAD BEEN UPGRADED, THE MIRROR MOTORS HAVE BEEN REPLACED MORE THAN ONCE AND THE MIRRORS HAVE BEEN RESET SEVERAL TIMES UNDER WARRANTY, BUT THE PROBLEM CONTINUED. *SC

WHEN NEW, THE VEHICLE WOULD UNEXPECTEDLY GO INTO 4-WHEEL DRIVE IN A SLIGHT LEFT TURN MAKING THE VEHICLE VERY HARD TO STEER. I TOOK IT BACK TO THE DEALER OF PURCHASE AND HE REPORTED THEY COULD NOT FIND THE PROBLEM. AFTER MY WARRANTY RAN OUT HE REPORTED THE FOLLOWING; 611 ENCODER ACTUATOR, 7764 CST, 1 89059275 ACTUATOR. HE REPLACED THE ACTUATOR AT A COST OF $275.30 FOR THE ACTUATOR AND $221.90 LABOR FOR A TOTAL OF 497.20 AT MY COST! HERE IT IS SEVERAL YEARS LATER AND THE VEHICLE IS STILL DOING THIS OCCASIONALLY DANGEROUS MANEUVER. I CAN'T LET MY WIFE DRIVE MY VEHICLE BECAUSE OF THE SAFETY FACTOR OF THIS HAPPENING IN HEAVY TRAFFIC. I GUESS I HAVE NO CHOICE BUT LIVE WITH THIS? *TR

WHILE DRIVING THE EXTERIOR MOTORIZED REAR VIEW MIRROR, MOVES BY THEMSELVES. THIS CAUSES POOR VISIBILITY, THAT CAN RESULT IN AN ACCIDENT. THE DEALERSHIP REPLACED THE VEHICLES' MAIN COMPUTER CHIP, BUT PROBLEM STILL OCCURS. PLEASE PROVIDE MORE DETAILS. TS

TRANSMISSION DOES NOT SEEM TO DOWNSHIFT; LOUD FAN NOISE WITH LOSS OF POWER; HARD SHIFT INTO GEAR FROM START; MISSING REAR SEAT LATCH TO HOLD DOWN SEAT AND EASILY WOBBLES WHEN SHAKEN; HOOK FOR LATCH IS PRESENT BUT NO LATCH PRESENT SEEMS TO BE DESIGN FLAW. *AK

MEMORY MIRRORS DO NOT RETURN TO THE CORRECT SETTINGS. CONSUMER WAS ORGINALLY TOLD THERE WAS NO PROBLEM; HOWEVER, TWO DEALERSHIPS HAD DUPLICATED THE PROBLEM AND COULD NOT FIX IT. HAD IT IN A TOTAL OF 8 TIMES, AND SEVERAL PARTS OF VEHICLE HAVE BEEN REPLACED, INCLUDING MIRRORS/ MIRROR ACTUATORS/ LIFTGATE CONTROL MODULE , AND DRIVER'S SIDE DOOR CONTROL MODULE. THIS MIRROR DEFECT WAS SIMILAR TO THE ONES MENTIONED IN ODI ID NUMBERS 755966, 757526, 757914, 759042, 759973, 760504 AND 8000646. CONSUMER'S FILE NUMBER WITH GMC HAS BEEN 1-11855349. THIS WAS VERY UNSAFE BECAUSE WHEN THINKING THAT MIRRORS WERE SET, THEY WERE NOT. AT NIGHT OR IN THE DARK CONSUMER MUST WAIT TO SEE A LIGHT TO SET THEM. DT. *AK

2002 GMC ENVOY. CONSUMER COMPLAINT FOR GM SIDE IMPACT AIRBAG SENSOR SYSTEM. CONSUMER STATES THAT THIS SYSTEM DOES NOT DEPLOY THE AIRBAGS IF THE VEHICLE HITS A TREE, UTILITY POLE OR OTHER NARROW OBJECTS. *KB LAWYER WROTE IN ON BEHALF OF THE CONSUMER. THE CONSUMER WAS INVOLVED IN A HEAVY SIDE IMPACT CRASH IN WHICH HIS VEHICLE CRASHED INTO A STEEL POLE PRECISELY ON THE DRIVERS SIDE DOOR THAT CAUSED CATASTROPHIC AND PERMANENT BRAIN DAMAGE. THE CONSUMERS LAWYER SUGGESTED THAT GM ISSUE A RECALL FOR THE DEFECTIVE SIDE AIRBAG SENSOR. *JB