2011 GMC Terrain Complaint Log

On Wednesday, May 19th at approximately 8:30pm I was driving east on I-10 leaving Baton Rouge during a torrential rain storm with family members in my car. As we were driving with the wiper blades on, without warning the driver side wiper blade completely! stopped! It went off to the left and rested on the driver’s rearview mirror. It was such a horrifying shock, I had to lean over to the front passenger side to see out of the window with the help of my sister. I tried to slow down to see if we could get off the interstate or whether or not there was an overpass we could stop under and try to fix the wiper. When we stopped under the first available overpass, I tried to adjust the wiper and played with the on off switch to see if I could get the driver side wiper to work again. It never has worked since yesterday. I decided to stay at a safe distance behind an 18 wheeler using its red lights and trailer width to exit at the nearest offramp where we waited out the rain. When we started out again, we encountered rain again on the Bonnie Carr spillway which was extraordinarily dangerous. I’ve NEVER been so frightened driving in my life as the life. No mechanic, police or insurance have looked at the car. I found that GMC has/had a recall for the 2013 GMC Terrains(in Canada?) but no other year. In a forum I found many other GMC owners who have experienced the same thing but haven’t received any recall information to get the problem fixed. I cannot imagine a more dangerous situation than having your windshield wipers go out doing a major storm in Louisiana. As we are heading into hurricane season this is a crucial issue for me. It is my sincere hope that GMC will contact me and allow me to go somewhere to get these wiper blades fixed or replaced. If I get the wiper blades fixed myself, I would like GMC to confirm in writing that they will reimburse me for the cost. Also, I’m concerned that I could be putting more defect GMC wiper products on my car. Please help.

The contact owns a 2011 GMC Terrain. The contact stated while driving approximately 65 MPH, the oil light illuminated on the instrument panel. The vehicle was diagnosed by an independent mechanic with an excessive oil leak. The vehicle was not repaired. The local dealer was notified of the failure by phone. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.

DUE TO A FAULTY PCV DESIGN MY VEHICLE EXPERIENCED A REAR MAIN SEAL FAILURE. IT WAS EXTERNALLY COLD. THE SAME AS IN BULLETIN 14882. GMC STATES THAT MY VEHICLE IS NOT COVERED.

CAR RANDOMLY SHUTS OFF WHILE DRIVING IT DOESN'T MATTER IF I AM ON THE HIGHWAY OR DRIVING THROUGH THE CITY, ALSO ENGINE POWER REDUCED MODE. THROWS RANDOM CODES EVEN AFTER CODES HAVE BEEN SERVICED. WE HAVE BEEN DEALING WITH THIS ISSUE FOR CLOSE TO 2 YEARS WITH NO RESOLVE. AFTER FURTHER INVESTIGATION WE HAVE FOUND THERE ARE MULTIPLE COMPLAINTS OF THIS EXACT ISSUE.

CURRENT KEY IS 10+ YEARS OLD. STEERING LOCKS UP SOMETIMES AND CANNOT START CAR. IT IS HELL TO UNLOCK STEERING. I ORDERED A NEW KEY BOB ABOUT 5 WEEKS AGO. GMC PARTS SAYS GM HAS NOT SNET NEW KEY BOB YET!!! SO, STEERING MAY LOCK UP AND WITH NO NEW KEY BOB CANNOT DRIVE CAR. SO, I'M SUPPOSE TO PUSH CAR???

MY VEHICLE HAD BEEN HAVING TO COMMON OIL CONSUMPTION MEANING I CHECKED THE OIL EVERY TIME I GOT FUEL. THIS LAST TIME I WENT TO CHECK THE OIL LEVEL THE DIPSTICK WAS UNDER SO MUCH PRESSURE IT SHOT TWENTY FEET INTO THE AIR WHEN THE HOOD OPENED. I THEN DROVE THE VEHICLE FROM THE GAS STATION BACK HOME AND THIS TIME TOOK THE OIL FILL CAP OFF AND WHEN I TURNED THE CAP A QUARTER TURN IT BLEW OFF INTO THE AIR FOLLOWED BY BURNING HOT OIL DROPLETS AND STEAM. WHEN I RUN THE VEHICLE FOR ANY AMOUNT OF TIME THE OIL DRAIN BACK SYSTEM BUILDS MORE PRESSURE THEN THE COOLING SYSTEM EVENTUALLY CAUSING THE VEHICLE TO STALL UNDER LOAD SUCH AS WHEN TAKING OFF FROM A STOP. WHEN THE VEHICLE DOES STALL IT WILL TAKE FROM 2-10 MINUETS TO RESTART.

WHILE DRIVING ALONG WITH ONGOING TRAFFIC THE VEHICLE STOPS AND ALMOST CAUSED ME AN SEVERAL ACCIDENTS.

continuous excessive oil issues burns and uses 3-5 quarts of oil every week to 2 weeks causing engine issues slow acceleration lurching and chugging issues with engine won’t downshift or upshift correctly transmission seizing issues have spent 1000s of dollars trying to fix this issue and mechanic has said it’s just a commen issues with this make and model and year range just have to keep pouring oil in each week which is costly and eventually will cause my engine and transmission to fail.

PURCHASED A 2011 GMC TERRAIN IN MAY WITH 94K MILES. W?HEN CHANGE OIIL LIGHT CAME ON, TOOK TO A GMC DEALER TO HAVE IT SERVICED. DROVE IT HOME ABOUT 50 MILES, PARKED IN GARAGE AND 4 DAYS LATER STARTED IT. ENGINE MADE A WEIRD NOISE SO I TURNED IT OFF. WOULD NOT START AGAIN AND HAD IT TOWED TO A LOCAL GARAGE WHO TELLS ME THE TIMING CHAIN BROKE AND BENT ALL THE VALVE STEMS AND DAMAGED THE HEADS. THE VEHICLE IS FINANCED SO I'M MAKING PAYMENTS ON A WORTHLESS SUV THAT NOW NEEDS A NEW ENGINE AT A COST OF ABOUT 7500.00.

BURNS TO MUCH OIL AND I CAN'T KEEP UP WITH THE SPEED LIMIT IT'S IN AND THE SHOP GOT TO PUT A NEW TIMING BELT ON

ON 08/05/2020 I WAS SOLD THIS VEHICLE WITH A CRACKED MANIFOLD. UPON REPLACEMENT OF THE MANIFOLD IT WAS DISCOVERED THAT TWO MANIFOLD BOLTS WERE SEARED ON THE ENGINE BLOCK SIDE. AFTER CONSULTING MY MECHANIC AND ANOTHER, I WAS ADVISED THAT 1) TO REPAIR THE ENGINE HAS TO BE LIFTED AS THE SPACE BETWEEN THE FIREWALL AND THE ENGINE IS TOO SMALL TO MAKE REPAIRS WITHOUT LIFTING THE ENGINE ( MANUFACTURE DEFECT) . FURTHER, IT WAS ADVISED TO ME THAT COMPLETELY SEALING THE MANIFOLD COULD LEAD TO A FIRE IN THE CATALYTIC CONVERTER BECAUSE ' THESE ENGINES RUN HOT'. AS I EXPRESSED THAT THIS VEHICLES 'ANTIFREEZE' LEVEL IS NOT STABLE AS I HAVE EXPERIENCED WITH OTHER VEHICLES. IN OTHER WORDS THIS VEHICLE BURNS UP ANTIFREEZE QUICKER THAN I'VE SEEN OCCUR IN OTHER VEHICLES. AFTER RESEARCHING THE TOPIC IT WAS DISCOVERED BY CONSUMER REPORTS THAT THESE VEHICLES HAVE MAJOR DEFECTIVE ENGINES WITH REPAIRS TO MANIFOLD BEING NOTORIOUS. AND TO HAVE TO HAVE THE ENGINE LIFTED EACH TIME IS UNREASONABLY COSTLY. AND I NO LONGER FEEL SAFE DRIVING THIS VEHICLE IF A DEFECTIVE ENGINE RUNS HOT AND THERE'S A RISK OF FIRE. THIS IS EXACERBATED BY THE FACT OF THE TINY SPACE BETWEEN THE ENGINE AND FIREWALL WITHIN THE VEHICLE.

ONLY 87000 MILES AND THE TRANSMISSION WENT OUT, CAR STARTED TO SURGE WHILE DRIVING, AFTER PARKING IT WOULDN'T GO INTO REVERSE. THEN WHEN TRYING TO SEE IF IT WOULD STILL DRIVE FORWARD, WOULDN'T GO FASTER THAN 20 MILES AN HOUR, JUST STARTED REVVING WOULDN'T ENGAGE IN A GEAR.

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT HER VEHICLE WOULD FAIL TO START UP AFTER MULTIPLE ATTEMPTS WITH AN UNKNOWN ENGINE WARNING LIGHT ILLUMINATED ON THE DASHBOARD. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE BUT STATED THAT THE FAILURE WAS LIKELY CAUSED BY A DEFECT INSIDE THE ENGINE. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,497.

MY CAR HAS BEEN WASTING TO MUCH ENGINE OIL. HAS HAD TWO OIL CHANGES IN THE LAST THREE MONTHS. AT START UP AND WHILE DRIVING THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. WHILE DRIVING THE VEHICLE THERE IS A KNOCKING AND CLICKING SOUND COMING FROM THE ENGINE AT LOW SPEEDS AND ESPECIALLY WHEN YOU FIRST START THE CAR UNTIL I GET TO HIGHER SPEEDS.

I WAS DRIVING BACK HOME FROM THE STORE FRIDAY NIGHT AND MY WHEELS START SQUEAKING AND INCREASINGLY BECAME HARD TO THEN THE WHEEL WHENEVER I TURNED. WHEN I GOT HOME TRIED TO PARK THE WHEELS LOCKED UP AND I COULDN'T TURN THE WHEELS ANYMORE. DIVER THE CAR AGAIN MONDAY IT WAS FINE UNTIL I WAS MY WAY HOME AGAIN THE WHEELS LOCKED UP, CAR WOULDN'T ACCELERATE PART 2ND GEAR, THEN I WASN'T ABLE TO REVERSE AND MY ENGINEER LIGHT CAME ON. I JUST BOUGHT THE CAR 5 MONTHS AGO FROM A DEALERSHIP. NO I DON'T HAVE A WARRANTY AND THERE IS 86927 MILES ON IT. NO ACCIDENTS WHATSOEVER. I RECENTLY FOUND OUT THAT THIS VEHICLE IS KNOWN TO HAVE TRANSMISSION FAILURE.

DIAGNOSED WITH OIL CONSUMPTION PROBLEM, P0014 CODE FOR CHECK ENGINE LIGHT, SHOWING 10 DEGREES ON SCANNER, RECOMMENDED TIMING CHAIN ALIGNMENT, MY CAR SHUT OFF WHILE DRIVING IT, GMC HAS CLASS ACTION LAWSUIT, TOLD ME MY VIN WAS ELIGIBLE FOR IT, BUT WILL NOT LET ME SUBMIT A CLAIM, I HAVE OWNED THIS CAR FOR A YEAR, CONSTANT OIL CHANGES ABOUT EVERY 2 MONTHS.

WAS DRIVING ABOUT 35 MPH ON BACK ROADS IN POURING RAIN WITH WIPERS ON HIGH, WHEN THE WIPERS STOPPED IN THE UP POSITION. NO OTHER CARS WHERE ON THE ROADS, AND WAS ONLY ABOUT 2 MILES FROM MY HOUSE, SO MADE IT HOME, BUT VERY SLOWLY. CAN HEAR WIPER MOTOR WORKING, BUT WIPER BLADE ARMS DO NOT MOVE, LIKE THEY HAVE BECOME UNATTACHED FROM WIPER MOTOR.

YET AGAIN, ANOTHER COSTLY ENGINE REPAIR. CAR WOULD NOT ACCELERATE PROPERLY, ENGINE SEEMED TO BE BACK FIRING. THEN CHECK ENGINE LIGHT CAME ON (CODE P0016). GMC DEALER SAID THE TIMING CHAINS NEEDS TO BE REPLACED. $2300. YET, THEY WILL CREATE A RECALL FOR A SEAT. BUT NOT AN UNSAFE ENGINE. HOPE LIVES WON'T BE LOST, LIKE WITH THE IGNITION FISCAL. SMH.

My car is burning oil between oil changes. Oil changed regularly every 3,000 miles for the past 11 years. Worried about motor blowing up and being stranded somewhere due to the oil consumption.Oil life still showing 42% on panel and burnt oil on the crossing part on oil stick only.. Contacted Dealership about a Class Action Settlement which I was unaware of cause I didn't get a notice of settlement it was to late and expired..told me my warranty for this was over and they couldn't help me unless I pay 3,500.00 for new piston's. No warning light nor messages, car over heated and engine smoking..Had to put more oil in to get by..6 months ago when it all started.

ON A HIGHWAY WAY HOME AND SAYS REDUCED ENGINE POWER LIKE 3 DAYS AFTER GETTING TRANSMISSION REPLACED HAD TO GET IT TOWED I HAD MY KIDS WITH ME AND MECHANIC TOLD ME IT'S THE ENGINE IT HAD NO OIL IN IT WHEN IT DID HAVE OIL BEFORE THAT HAPPENED IT DIDN'T SHOW LEAKING OR NOTHING NOW I'M OUT OF MY MONEY UNDER 86,000 MILES YET 2011 TERRAIN

VEHICLE TRANSMISSION OVERHEATS IN LESS THAN 40 MINUTES ON A 70 MPH HIGHWAY. SPEED DETERIORATES AND CAN NO LONGER GO FASTER THAN 55 MPH. VEHICLE MUST BE PUT IN STATIONARY IN ORDER TO COOL TRANSMISSION. INCIDENT HAS REPEATED IN TWICE IN A MONTH.

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VVT SOLENOID WAS REPLACED. THE CONTACT STATED THAT WHILE DRIVING, AND MAKING A SLIGHT RIGHT TURN, THE VEHICLE HESITATED BUT CONTINUED DRIVING. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THERE WAS A COMMUNICATION FAILURE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED GMC DEALER. THE VEHICLE WAS LATER TAKEN TO COGGIN BUICK GMC IN JACKSONVILLE (7245 BLANDING BLVD, JACKSONVILLE, FL 32244) WHERE THE CONTACT WAS INFORMED THAT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. ADDITIONALLY, WITHOUT THE CHECK ENGINE WARNING LIGHT BEING ILLUMINATED, THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.

MY CAR HAS BEEN WASTING TO MUCH ENGINE OIL FOR NO REASON

2.4 L 4 CYLINDER ENGINE , REAR MAIN SEAL LEAK, LEAKING A LOT OF OIL , GMC BULLETIN NUMBER 14882 , THEY HAVE HOUR SOME OF THEIR 2.4 ENGINE VEHICLE, I HAVE THE SAME PROBLEM BASED ON MECHANIC DIAGNOSIS, PORING OIL OUT FROM MAIN SEAL BETWEEN ENGINE AND TRANSMISSION .LEAK CONTINUES AND THIS OIL LEAK GOES ALL THE WAY OF BACK OF VEHICLE, IT CAUSING ABS SENSOR READ WRONG, AT REAR AND ALSO SMOKES UNDER CAR BECAUSE LEAKS GOES TO EXHAUST UNIT. PLEASE I NEED THIS ISSUE LOOKING IN TO TO RECALL , THIS RULES APPLIES 120 K MILES, 10 YEARS, I WANTED TO GET THIS RECALLED BECAUSE THEY ARE HIDING INFO, SO THEY WOUND T FIX MORE AFFECTED VEHICLE, I HAVE BEEN NAIL DOWN BY VIN, HOWEVER LEAK DOES NOT GET CHECK OUT BY VIN , LEAKS WILL BE CHECK BY TECH, MECHANIC OR SERVICE DEPARTMENT. SO I HAVE BEEN GIVEN RUN AROUND, I HAVE SEEN SO MANY POST AT SOCIAL MEDIA, THAT THEY HAVE BEEN DENIED BY VIN. PROBLEM IS STILL EXIST OUT THERE MILLIONS AFFECTED WITH THOSE ENGINE MAIN SEAL ISSUES.

I PURCHASED THE VEHICLE IT RAN GREAT. WITHIN A COUPLE OF WEEKS, IT STARTED STALLING WHEN I GO TO TAKE OFF IN THE MIDDLE OF INTERSECTIONS OR PULLING OUT ONTO A ROAD. IT WILL RUN FINE I STOP IT IDLES OK AND WHEN I TOUCH THE GAS PEDAL IT WILL START OUT INTO THE ROAD AND THEN JUST DIE.

REAR TAILGATE DOOR GOES UP FULLY, THEN COMES DOWN HALF WAY, BACKUP FULLY, THEN CLOSES ALL THE WAY DOWN. THIS HAPPENS WITH KEYLESS REMOTE, SWITCH INSIDE VEHICLE AND VEHICLE STARTED OR NOT STARTED.

ENGINE RANDOMLY STALLS WHILE DRIVING AND REFUSES TO START BACK UP. NO CODES ARE BEING PRESENTED WHEN IT DOES STALL. *TR

DRIVING ON EXPRESSWAY CAR BEGAN TO SMOKE FROM UNDER HOOD. PULLED OVER AND PLACED CAR IN PARK. BRIEFLY CAUGHT FIRE UNDER HOOD DUE TO OIL COMING OUT. AFTER INSPECTION OF CAUSE, ROD WENT THROUGH CYLINDER BLOCK CAUSING OIL LEAKAGE AND BLOWN ENGINE. RECALL UNKNOWN HOWEVER I WAS INFORMED THAT THIS WAS A COMMON ISSUE AND THERE IS A SERVICE BULLETIN OUT FOR IT. *TR

WAS ON THE INTERSTATE WITH THE WINDSHIELD WIPERS ON BECAUSE OF THE VERY HEAVY RAIN. THEN OUT OF NO WHERE THE WINDSHIELD WIPERS QUIT WORKING AND WERE COMPLETELY STUCK STRAIGHT UP AND DOWN CAUSING VERY UNSAFE DRIVING CONDITIONS AS I WAS NOT ABLE TO HARDLY SEE AT ALL AND HAD NO WHERE TO SAFELY PULL OFF TO THE SIDE AT. *TR

2011 GMC TERRAIN WITH CRACKED EXHAUST MANIFOLD FOUND DURING SAFETY INSPECTION. *TR

ODB CODE P0014/P0017 IS A GMC RECALL AND I WOULD VERY MUCH LIKE TO BRING IT AND LET YOU GUYS FIX IT BECAUSE IT IS BECOMING A PROBLEM!

I WAS HAVING THE STRUTS AND SHOCKS LOOKED AT IN MY CAR. WHILE THE WORKER FINISHED THE JOB, HE PUT THE CAR DOWN AND TOOK IT FOR A TEST DRIVE TO MAKE SURE IT WAS GOOD TO GO. ONE THAT TEST DRIVE, HE SAID SOMETHING DID NOT SEEM CORRECT. AFTER HE GOT IT BACK TO THE SHOP AND BACK ON THE RACK, THE FRAME WAS CRACKED AND RUSTED THROUGH. THIS WAS NOT THE CASE WHEN MY CAR WAS PREVIOUSLY WORKED ON BY GETTING A NEW BALL JOINT BACK IN THE FALL OF 2019. *TR

MY TERRAIN HAS USED SO MUCH OIL SINCE IT WAS PURCHASED AND WE KEEP THE OIL CHANGED EVERY TIME IT'S NEEDED NOW THE TIMING CHAIN IS MESSING UP AND IS GOING TO BE EXPENSIVE TO FIX I HAVE READ ONLINE WHERE THE 2011S HAVE THE SAME ISSUE, THE REPAIRS ARE TOO EXPENSIVE MY FIANC GOT LAID OFF DUE TO COVID-19 I'M THE ONLY ONE WORKING I NEED HELP AND DON'T KNOW WHERE TO TURN TO, THE TRUCK STOPED GOING IN THE MIDDLE OF ME TURNING INTO A GAS STATION I WAS ALMOST REAR ENDED.

THE VEHICLE GOING THROUGH OIL LIKE MADE AND STALLING IN THE MIDDLE OF INTERSECTIONS OR PULLING ONTO A ROAD. THIS HAS CAUSED OTHER PEOPLE TO ALMOST HIT ME OR GO OFF THE ROAD TO AVOID AN ACCIDENT. I WILL START OUT INTO AN INTERSECTION GET IN THE MIDDLE AND IT DIES. TURNING ONTO A DIFFERENT ROAD THIS HAPPENS ALSO IN MOTION GOING AT NORMAL SPEEDS FOR THE ROAD. *TR

I PURCHASED THE VEHICLE IT RAN GREAT. WITHIN A COUPLE OF WEEKS, IT STARTED STALLING WHEN I GO TO TAKE OFF IN THE MIDDLE OF INTERSECTIONS OR PULLING OUT ONTO A ROAD. IT WILL RUN FINE I STOP IT IDLES OK AND WHEN I TOUCH THE GAS PEDAL IT WILL START OUT INTO THE ROAD AND THEN JUST DIE. IT GOES THOUGH OIL LIKE MAD. *TR

WHEN REFUELING VEHICLE AT A GAS STATION, AT A FULL STOP, WITH THE ENGINE TURNED OFF, THE GASOLINE PUMP WILL NOT STAY ON WHILE INSERTED INTO THE FUEL TANK OF MY 2011 GMC TERRAIN, NO MATTER WHICH FUEL VENDOR I BUY A FILL UP FROM. I HAVE HAD THIS CAR FOR SEVERAL YEARS, AND IT HAS NEVER WORKED PROPERLY. I DECIDED TO REACH OUT TO SEE IF THIS IS A NORMAL ISSUE FOR THIS VEHICLE. IF IT IS NOT, THEN COULD THIS BE A RECALL EVENT? THANKS FOR YOUR HELPFULNESS.

WHEN INSERTING THE GASOLINE PUMP'S NOZZLE TO REFUEL THE VEHICLE, THE NOZZLE DOES NOT LOCK INTO PLACE DURING THE PUMPING OF GASOLINE. VEHICLE OWNER HAS TO MANUALLY HOLD THE FUEL DISPENSER'S HANDLE TO REFUEL THEIR VEHICLE DURING THE ENTIRE 16 GALLON OPERATION. THERE APPEARS TO BE A PART MISSING THAT WOULD CONTROL THE SAFE AUTOMATIC REFUELING OF THIS VEHICLE, BUT THAT PART IS NOT ON MY VEHICLE.

I PURCHASED THE VEHICLE IN MARCH 2018. FROM THE DATE OF PURCHASE, THE SERVICE ENGINE AND/OR CHANGE OIL LIGHTS WOULD TURN ON. EVERY TIME I TOOK THE VEHICLE TO MY MECHANIC, IT NEEDED OIL. IN JANUARY 2020, I GOT A NOTICE FROM GMC ABOUT THE SETTLEMENT OF A LAWSUIT REGARDING VEHICLE OIL CONSUMPTION. I TOOK THE VEHICLE TO MY LOCAL GMC AND THE MANAGER READ THE "NOTICE OF APPROVAL OF CLASS ACTION SETTLEMENT AND CLAIM FORM" THAT WAS SENT TO ME. THE LAWSUIT REQUIRES GMC TO PAY FOR REPAIRS OR REIMBURSE CUSTOMERS FOR THE REPAIRS. MY VEHICLE HAD NOT HAD THE NECESSARY REPAIRS DONE TO IT, SO THE MANAGER INSTRUCTED ME TO APPROVE THE NECESSARY REPAIRS AND PAY FOR THEM OUT OF POCKET BECAUSE GMC WOULD REIMBURSE ME. THE REPAIRS WERE COMPLETED ON FEBRUARY 7, 2020. I FOLLOWED ALL THE GUIDELINES PROVIDED TO ME BY GMC IN ORDER TO GET THE REIMBURSEMENT. I MAILED DOCUMENTS TO THEM A WEEK AFTER THE REPAIRS WERE COMPLETED, MONTHS BEFORE THE DEADLINE OF MAY 16, 2020. AFTER WAITING OVER A MONTH AND NOT GETTING REIMBURSED, I CALLED GMC CUSTOMER SERVICES (1-866-790-5600) ON APRIL 11, 2020. I WAS INFORMED BY GMC CUSTOMER SERVICE TO EXPECT A REIMBURSEMENT CHECK FOR REPAIRS AND RENTAL CAR FEES WITHIN TWO WEEKS. AFTER NOT RECEIVING THE REIMBURSEMENT, I CALLED AGAIN IN JUNE AND JULY 2020 AND GIVEN THE SAME INFORMATION-WAIT. THIS CONTINUED THROUGHOUT THE SUMMER. THE DELAY WAS BLAMED ON COVID-19. I CALLED AGAIN IN LATE SEPTEMBER 2020, AND THEY INSTRUCTED ME TO EMAIL ALL THE DOCUMENTS AND THAT THE CHECK WOULD ARRIVE IN TWO WEEKS. ON SEPTEMBER 30, 2020, I EMAILED ALL THE DOCUMENTS TO GMC. AFTER WAITING ANOTHER TWO WEEKS, I CALLED THEM AND THEY AGAIN SAID IT WOULD COME IN TWO WEEKS. ON NOVEMBER 10, 2020, I SENT ANOTHER EMAIL ASKING FOR THE REIMBURSEMENT CHECK. A WEEK LATER, I GOT A LETTER STATING I DID NOT QUALIFY FOR REIMBURSEMENT BECAUSE THE TIME HAD PASSED/EXPIRED.

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING AT 35 MPH, THE VEHICLE STALLED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC, WHO INFORMED THAT CONTACT THAT THE BALANCE CHAIN NEEDED TO BE REPLACED. THE CONTACT CALLED LOCAL DEALER WOODY BUICK GMC LOCATED AT 1585 W OGDEN AVE, NAPERVILLE, IL 60540, (888) 461-9066, AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 90,000.

LAST SUMMER (JULY 2019) OUR WIPERS STOPPED IN THE UP POSITION DURING A HEAVY THUNDERSTORM ON THE HIGHWAY WHILE WE TRAVELING OVER 60 MPH. IT WAS VERY SCARY AND WE ARE LUCKY WE DID NOT CRASH. WE REPLACED THE WIPER BLADE TRANSMISSION. NOW DURING AN ICE STORM THE BLADES QUIT AGAIN. I FIND THAT THERE ARE SEVERAL COMPLAINTS REGARDING ISSUES WITH THE WIPER BLADES AND THAT CANADA HAS A RECALL ON THEM DUE TO THE SAFETY ISSUE. WHY DO WE NOT HAVE RECALL FOR THIS IN THE US?

TL* THE CONTACT OWNS 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE THERE WAS A KNOCKING AND CLICKING SOUND COMING FROM THE ENGINE. THE CONTACT COASTED INTO A PARKING LOT AND ADDED TWO QUARTS OF OIL. FIFTEEN TO TWENTY MINUTES LATER, THE FAILURE RECURRED WITH THE NOISE LOUDER. THE CONTACT STATED THAT THE VEHICLE STARTED TO SHAKE, LOST MOTIVE POWER AND STALLED. THE VEHICLE WAS SHIFTED INTO NEUTRAL AND RESTARTED. ADDITIONALLY, WHILE MAKING A RIGHT TURN GOING DOWNHILL, THE VEHICLE LOST MOTIVE POWER. THE BRAKE WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE ADEQUATELY. THE BRAKE PEDAL WAS DEPRESSED NUMEROUS TIMES FOR THE VEHICLE TO COME TO A STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS LATER TOWED TO STOCKTON GMC DEALER, (ADDRESS UNKNOWN, (814) 238-4905) AND WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 147,000. THE VIN WAS NOT AVAILABLE.

THE DASH BOARD CRACKED. IT WAS REPLACED PREVIOUSLY TO A BRAND NEW ONE BY GM AND IT CRACKED WORST. THE AIRBAG AND A SPEAKER ARE THERE AND IT'S CONCERNING WITH THE MOVEMENT OF THE TRUCK. *TR

The 2.4l ecotec motor has had so many complaints not only for gmc terrain but also the Chevy equinox. The motor just stops and lose everything while driving! I was in traffic and it stop almost causing an accountant God I wasn't hurt! Now I have this car with a blown motor because it's a no tolerance motor. We spend so much money on these vehicles and spend so much to keep them safe for driving on the road and yet when it comes to the company cutting corners to save money they don't get faulted for putting faulty equipment in these vehicles. I have a 2011 terrain and I bought it in 2019 for 9000 and drove it a month before the motor blew it has less then 100000 miles on it and for me to get a new motor it's another 5000. I just don't understand why if the equipment is faulty and so many complaints have been posted about the same issue why it's not being recalled or why we can't get the company to give us new motors or a new car! We are expected to pay insurance registration inspections test every year and pay for the normal wear on the vehicles to make sure they are safe but they can't recall faulty parts! I foster children and can't afford to make expensive purchases that weren't caused by neglect on my part

MY WIFE WAS DRIVING THE VEHICLE AND WENT OVER A BUMP AND HEARD A BANG COME FROM THE REAR DRIVER SIDE OF THE VEHICLE . WHEN I LOOKED YOU COULD SEE THE WERE THE REAR SUSPENSION BOLTS TO THE SUB-FRAME WAS ALL RUSTED AWAY, SO I INSPECTED THE PASSENGER SIDE OF THE VEHICLE AND IT WAS ALMOST LIKE THE DRIVERS SIDE. IF THE BUSHINGS WERE NOT TIGHT THAT ARM WOULD HAVE FALLEN DOWN AND IT WOULD HAVE RIPPED THE WHOLE REAR OF THE CAR OUT CAUSING AND ACCIDENT WERE PEOPLE WOULD HAVE BEEN INJURED OR KILLED.

SIGNIFICANT EXHAUST FUMES ACCUMULATING INSIDE PASSENGER CABIN DURING IDLE/STOP. VOLUME OF GASES SMELL LESS WHILE IN MOTION BUT STILL EVIDENT. SIGNIFICANT REDUCTION IN ENGINE POWER NOTICABLE; AS WELL AS ERRATIC NOISE FROM THE ENGINE AND EXTEMELY HESITANT ACCELERATION RESPONSE.

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT AT START UP AND WHILE DRIVING THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT DAMAGE OIL RINGS CAUSED SEVERE OIL CONSUMPTION WHICH IN TURN DESTROYED THE ENGINE AND CATALYTIC CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Timing chain either broke or jumped track while driving and car shut off while vehicle was in motion. Had to have it towed home and will not start ever since. I hear alot of complaint with this type of motor with oil use and timing with results of destroying engine completely and not having money to fix after paying alot of money for this vehicle. GM needs to take responsibility for their faulty 2.4l ecotec motor and issue a recall to those affected by this faulty engine. I was driving a busy street in my home town when the car just shut off while in motion. Lost all power to the vehicle and could have crashed or been hit or worse been seriously injured or fatally injured. Please take responsibility and fix the problems created by faulty equipment! I had purchased from used lot and broke down same month I bought it and has been sitting outside my house ever since over a year

AFTER DEALING WITH THE REPAIRS ON EXCESSIVE OIL CONSUMPTION ISSUES, MY WARRANTY IS NOW UP AND I AM DEALING WITH MY CAR COMPLETELY DYING AT A MOMENTS NOTICE. THIS IS NOT THE BATTERY AS WE'VE HAD BOTH AAA AND OUR MECHANIC TEST THE BATTERY SEVERAL TIMES - THE ISSUE, ACCORDING TO OUR MECHANIC, IS "COMPUTER FAILURE." ESSENTIALLY, I SPENT $400 FOUR WEEKS AGO FOR MY MECHANIC TO TELL ME THAT NOTHING WAS WRONG EXCEPT THE COMPUTER STOPPED COMMUNICATING TO THE CAR TO "WORK" , AND MY CAR HAS STILL DIED TWICE SINCE...WITH THE KEYS STUCK IN THE IGNITION. TONIGHT IS THE THIRD TIME MY VEHICLE HAS DIED AND IT HAS NOT STARTED UP AGAIN. MY CAR WAS PARKED IN THE DRIVEWAY AND I WAS UNABLE TO UNLOCK IT BEFORE THE POWER COMPLETELY DYING. NOW I AM UNABLE TO START OR LOCK THE VEHICLE AGAIN. AND THE KEYS ARE STUCK IN THE IGNITION. I AM STILL PAYING THIS CAR OFF AND IT IS AT 89,000 MILES. I AM BEGINNING TO COME TO TERMS WITH THE FACT THAT THIS IS A COMPLETE LOSS, SINCE NO ONE CAN HELP DIAGNOSE THE ISSUE OR SOLVE THE PROBLEM. WE CANNOT AFFORD TO MAKE MONTHLY PAYMENTS ON A VEHICLE THAT STALLS OUT EVERY FEW WEEKS. I DRIVE TWO SMALL CHILDREN AROUND AND I AM JUST AT A LOSS FOR HOW TO PROCEED.

THE ABS CONTROL MODULE QUIT WORKING CAUSING THE BRAKE PEDAL THE ABS MODULE QUIT WORKING MAKING THE BRAKE PEDAL TO GO TO THE FLOOR BARELY CAUSING AN ACCIDENT ON MY CITY STREET.

MY 2011 GMC TERRAIN WHILE DRIVING 45 MILES DOWN ROAD THE LOSE OF POWER LIGHT CAME ON AND THE CAR IMMEDIATELY SLOWED DOWN CAUSING ME TO ALMOST HAVE A ACCIDENT. THE CAR WOULD RUN BUT SHAKE REAL BADLY. I STOPPED THE CAR AND TURNED OFF FOR 5MIN AND RESTARTED AND WAS ABLE TO MAKE IT HOME BUT HAD TO DO THIS AT LEAST 3 TIMES GETTING THERE.I DON'T KNOW WHAT IS GOING ON, BUT I DO KNOW I ALMOST LOST MY LIFE IN THE PROCESS. MY CAR SEEMS TO BURN AIOT OF OIL TOO HERE LATELY, LIKE ITS DRINKING WATER.