NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2011 GMC Terrain. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
WE WERE TRAVELING NORTHBOUND ON US 84 IN OUR 2011 GMC TERRAIN SUV NEAR TESUQUE PUEBLO WHEN THE DRIVER'S SIDE FRONT ALLOY WHEEL DISINTEGRATED, SLAMMING OUR VEHICLE INTO THE CONCRETE BARRIER DIVIDING THE TRAFFIC. THE TIRE WAS FINE BUT THE WHEEL SPOKES WERE ALL BROKEN INTO PIECES. THE LOSE TIRE BOUNCED OVER THE BARRIER CROSSING TWO LANES OF ONCOMING TRAFFIC. NO ONE WAS INJURED, BUT IT COULD HAVE BEEN DISASTROUS FOR US AND OTHERS. THE TESUQUE TRIBAL POLICE ASKED US"TO DO SOMETHING" SO WE ARE ASKING YOUR AGENCY TO "DO SOMETHING" BEFORE SOMEONE IS SERIOUSLY INJURED IN THE FUTURE. THE TESUQUE TRIBAL POLICE STATION HAS THE REPORT (CASE [XXX]) AT ROUTE 42, BOX 360-T, SANTA FE, NM 87506 (TELEPHONE 505-988-9119; FAX 505-983-1883). PLEASE INVESTIGATE AND WARN ABOUT ALLOY WHEELS. A PIECE OF THE BROKEN WHEEL IS STAMPED "A751 GM,[XXX], THANK YOU FOR YOUR ATTENTION IN THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE DECELERATED INDEPENDENTLY TO 30 MPH. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THE THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
SEVERAL TIMES OVER THE LAST WEEK MY CAR IS STALLING. IT HAPPENS IF I AM AT A STOPLIGHT, DON'T GET UP TO SPEED FAST ENOUGH, ETC. THE M AS MALFUNCTION INDICATOR LAMP KEEPS GOING ON AND OFF. THERE ARE SEVERAL COMPLAINTS OF SIMILAR ISSUES AND THIS SHOULD BE HANDLED BY GMC. *TR
WHILE TRAVELING ON INTERSTATE 376 WEST OUT OF DOWN TOWN PITTSBURGH, PA DURING RUSH HOUR THE SERVICE STABILITRACK WARNING MESSAGE APPEARED AND THEN THE REDUCED ENGINE POWER WARNING CAME ON. AT THE TIME WE WERE TRAVELING ABOUT 45 MPH AND THE ENGINE WOULD NOT GO ANY FASTER THAN 20 MPH WHEN WE GOT THE MESSAGES, WE HAD TO TRY TO GET OVER TO THE SIDE OF THE ROAD.... WE TURNED OFF THE VEHICLE AND WAITED 10 MINUTES AND IT RESET ITSELF... IT HAPPENED 3 MORE TIMES ON MONDAY 12/22 AND THE LAST TIME I COULD BARELY TURN THE STEERING WHEEL.. IT TURNED OUT TO BE THE THROTTLE BODY NEEDING REPLACED. *TR
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I HAVE TAKEN MY TERRAIN TO THE DEALERSHIP A COUNTLESS NUMBER OF TIMES FOR VARIOUS REPAIRS. THE LATEST ISSUE IS THE "ENGINE POWER IS REDUCED!" NOTIFICATION. WHILE I WAS AT A COMPLETE STOP, I HEARD AN EXTREMELY LOUD RATTLING NOISE COME FROM UNDER THE HOOD OF MY CAR. I TURNED THE IGNITION OFF TO SEE IF THE NOISE WOULD STOP. TO MY SURPRISE THE CAR DID NOT IMMEDIATELY RESTART. AFTER TURNING THE KEY SEVERAL TIMES THE CAR STARTED BUT WITH AN EVEN LOUDER RATTLING NOISE. I TRIED TO LATER TAKE THE CAR TO THE MECHANIC ONLY TO FIND THAT THE CAR WOULD NOT CRANK AGAIN. AFTER REPEATEDLY TRYING TO CRANK THE CAR, IT FINALLY STARTED. I WAS NOT ABLE TO DRIVE FASTER THAN 15 MILES PER HOUR. I LATER FOUND OUT THAT I NEEDED MUCH MORE THAN A CATALYTIC CONVERTER (GMC DEALERSHIP ADVISED THAT THIS MAY BE THE ISSUE), INSTEAD I NEEDED A NEW ENGINE THAT MAY NOT BE COVERED ALTHOUGH I WAS STILL WITHIN MY FACTORY WARRANTY. THIS CAR IS HORRIBLE STAY FAR, FAR AWAY... *TR
I OWN A 2011 GMC TERRAIN. PUT THE VEHICLE IN REVERSE AND BACKED OUT OF THE DRIVEWAY, THEN I PUT THE VEHICLE IN DRIVE AND IT WOULDN'T GO FORWARD.THEREFORE, I PUT IN REVERSE AND BACKED BACK INTO THE DRIVEWAY I TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT THE TORQUE CONVERTER WENT BAD ON THE TRANSMISSION. *TR
I BOUGHT THIS TERRAIN USED WITH 21000 MILES ON IT. I HAVE HAD 2 ISSUES WITH THE STABILITRAC SYSTEM NEEDING SERVICED SINCE THEN. BOTH ISSUES TOOK PLACE AS I WAS STARTING THE ENGINE. I HAVE MANY OTHER COMPLAINS OF THIS VEHICLE. CERTAINLY WISH I HAD MY 2009 ACADIA WITH 165000 MILES BACK. I AGREE GM NEEDS TO DO SOMETHING.
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS). HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
WE BOUGHT THIS AND HAD IT THREE MONTHS WHEN THE TRANSMISSION WENT OUT AT LESS THAT 80000 MILES. IT LOST POWER AND ALSO HAD LOST OIL AFTER JUST HAVING THE OIL CHANGED. SUPPOSEDLY IT WAS "DRY" AND ALSO NO TRANSMISSION FLUID. IT HAD JUST BEEN SERVICED AND HAVE THE PROOF OF SERVICING. IT TOOK US THREE MONTHS TO FIND A TRANSMISSION TO PUT IN IT, SINCE WE WERE STILL MAKING PAYMENTS ON IT!! HAD TO GET A RENTAL CAR FOR THREE MONTHS. IT WAS A NIGHTMARE. WE BOTH BELIEVE THAT GM KNOWS THIS VEHICLE MAKE AND MODEL TRANSMISSIONS ARE FAULTY. WE WERE VERY DISAPPOINTED. WE HAD OWNED A JIMMY WITH 300000 MILES ON IT. VERY DISAPPOINTED IN THIS VEHICLE. *TR
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DRIVER'S SEAT BOLT UNSCREWED CAUSING THE SEAT TO MOVE INDEPENDENTLY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS MADE AWARE OF RECALL NHTSA CAMPAIGN ID NUMBER: 14V447000 (SEAT). HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
SHOULDER BOLT THAT CONTROLS HEIGHT ADJUSTMENT ON POWER DRIVER'S SEAT. I HAVE ASKED ON TWO DIFFERENT OCCASIONS AND ALWAYS NO PARTS AVAILABLE. DO NOT ALLOW WIFE TO DRIVE VEHICLE AS THERE IS SIGNIFICANT DIFFERENCE IN OUR HEIGHTS. *JS
STARTED CAR AND SHIFTED FROM PARK TO REVERSE. CAR DID NOT CHANGE INTO GEAR. CAR WAS IN NEUTRAL. SHIFTED TO DRIVE AND STILL NO GEAR CHANGE. SHIFTED TO MANUAL DRIVE MODE AND STILL DID NOT SHIFT. TURNED CAR OFF AND BACK ON, THEN GEAR CHANGES WERE MADE. SECOND TIME THIS OCCURRED IN ABOUT THREE MONTHS. *TR
I HAD A AIRBAG WARNING INDICATION. I TOOK THE SUV TO GMC AND THEY INDICATED THE ISSUE IS IN THE SEAT, AS THE INDIVIDUAL SIT IN THE SEAT IT FLEXES THE CANNON PLUG WITH CAUSE THE AIRBAG SYSTEM TO DISABLE , AND SEND A WARNING. THEY INDICATED THEY COULD NOT CORRECT THE ISSUE WITHOUT DEVIATING DUE TO SAFETY CONCERNS AND THEY ASKED ME TO CONTACT NTSB TO INDICATE THE SAFETY ISSUE. *TR
WHILE DRIVING @ 55 CENTER LANE FREEWAY INDICATOR LIGHTS SHOWED LOSS OF TIRE PRESSURE ON PASSENGER REAR TIRE. MOVED TO SHOULDER OF FREEWAY AND SAW REAR TIRE HAD NUMEROUS CRACKS ON BOTH INTERIOR AND EXTERIOR SIDE WALLS OF TIRE COVERING TOTAL CIRCUMFERENCE OF TIRE; TIRE HAD BEGUN SMOKING. ASSISTED BY STATE SAFETY PATROL AND TECHNICIAN MADE COMMENTS AS TO HAVE "NEVER SEEN A TIRE SHRED IN THIS MANNER". TREAD HAD BEGUN TO SEPARATE FROM TIRES EDGE AND CRACKS WERE APPROX.. 3 INCH'S APART AND ABOUT 2 INCHES IN LENGTH. TIRE TAKEN TO DEALERSHIP FOR REVIEW AND REPLACEMENT; DEALERSHIP ALSO COMMENTED ON THE DAMAGE AS BEING EXTREMELY UNUSUAL. VEHICLE IS 2011, SINGLE DRIVER WITH APPROX. 31000 MILES. *TR
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE WINDSHIELD WIPERS FAILED TO WORK. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE WIPER BLADE TRANSMISSION MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
WELL IT APPEARS THAT THERE ARE SEVERAL COMPLAINTS ON HERE ABOUT THE 2011 TERRAIN STALLING. IT'S BEEN HAPPENING TO ME OFF AND ON THE PAST SEVERAL MONTHS. I WOULD BE IN TRAFFIC AND IT WOULD STALL, I WOULD BE AT A STOP LIGHT AND IT WOULD STALL, I WOULD GO TO BACK OUT OF MY DRIVEWAY AND IT WOULD STALL. I TOOK IT IN AND THEY CAN'T FIND ANYTHING WRONG. WELL LAST NIGHT IT FINALLY DIED. GREAT!! I HEARD NOISE WHEN I STARTED THE VEHICLE THAT SOUNDED LIKE PLASTIC WATER BOTTLES RUBBING TOGETHER. I HAD A BAG IN MY FRONT SEAT SO ASSUMED IT WAS NOTHING. IT BUCKED FORWARD AS I PUT IT INTO DRIVE AND STALLED. WELL...THE STALLING I'D BECOME ACCUSTOMED TO SO I RE-STARTED. IT SEEMED FINE UNTIL I WENT TO ACCELERATE ONTO THE MAIN ROAD...IT BUCKED, STARTED SHUTTERING, AND WOULDN'T GO ABOVE 5 MPH. I BARELY GOT IT INTO A PARKING LOT BEFORE IT DIED. I COUNTED NO LESS THAN 5 SIMILAR REPORTS ON HERE. I LIVE IN THE METRO DETROIT AREA...HAD THIS HAPPENED ON A HIGHWAY OR DURING RUSH HOUR, I COULD'VE BEEN KILLED. SOMEONE NEEDS TO DO SOMETHING BEFORE GMC HAS YET ANOTHER SCANDAL ON THEIR HANDS OR HOW MANY PEOPLE HAVE TO BE HURT, MAIMED, OR KILLED BEFORE NHTSA GETS INVOLVED?? *TR
MARCH 2014 WE HAD A AIRBAG WARNING LIGHT COME ON AND A WARNING ON THE ODOMETER SCREEN AS WELL SO WE TOOK IT IN TO GMC WEATHERFORD TX AND REPORTED IT BUT THEY SAID IT WOULD BE $125 TO JUST CHECK IT. WELL WE DIDN'T AND DON'T HAVE THE $125 TO CHECK IT AND THEN MAYBE NOT BE FIXED AND WE DON'T HAVE IT NOW. AFTER THIS LAST AIRBAG RECALL I HAVE TO WONDER IF IT SHOULD HAVE INCLUDED MY 2011 GMC TERRAIN. THE LIGHT AND ALARM STILL GOES OFF SO IT IS VERY SCARY. IS THERE A WAY THAT THIS CAN BE CHECKED WITHOUT COST? *TR
THE SAME ISSUE HAPPENED 3 TIMES. NOVEMBER 2013, 28 JANUARY 2014, 16 FEBRUARY 2014. EACH TIME THE VEHICLE WAS IN AND IDLING SITUATION RED LIGHT, IN A FAST FOOD DRIVE THRU, HEAVY TRAFFIC, OR IF I FORGOT SOMETHING, LEFT THE CAR RUNNING, AND WENT INTO THE HOUSE TO GET WHAT I WAS LOOKING FOR, ESPECIALLY IF IT TOOK ME 4-5 MINUTES TO FIND WHAT I WAS LOOKING FOR AND RETURN TO THE CAR. ADDITIONALLY, I'VE EXPERIENCED THIS MOVING AT SPEEDS OF 8MPH OR LESS IN THICK TRAFFIC. (1) CAR WOULD FOR NO REASON START ROUGH IDLING. (2) THE YELLOW CHECK ENGINE LIGHT WOULD COME ON. (3) THE ENGINE REDUCED POWER MESSAGE WOULD APPEAR. (4) THE STABILITRAK WARNING MESSAGE LIGHT WOULD THEN APPEAR. (5) THEN I PRESSED THE ACCELERATOR TO CROSS AN INTERSECTION AND MOVE OUT OF THE WAY OF TRAFFIC, AND THE VEHICLE MOVES AT A SNAIL'S PACE (5-10 MPH). (6) I LET IT SIT FOR 10-30 MINUTES (OR OVERNIGHT IF I WAS FORTUNATE ENOUGH TO BE AT HOME), RESTART IT, AND IT RUNS LIKE IT NORMALLY DOES AS IF NOTHING EVER HAPPENED. (7) THE "YELLOW CHECK ENGINE LIGHT" SIMPLY DISAPPEARS AFTER A FEW HOURS. (8) SOMETIMES THERE'S A FAINT BURNING SMELL LIKE A PLASTIC GARBAGE BAG ON FIRE, BURNING RUBBER, OR OVERHEATED ELECTRONICS. I'M TAKING IT TO MY LOCAL GMC DEALERSHIP TODAY BEFORE I END UP STRANDED SOMEWHERE OR WORSE BE THE CAUSE OF A MAJOR SERIOUS ACCIDENT! IT'S LIKE IT HAS A MALICIOUS CODE IN THE ENGINE'S COMPUTER SYSTEM, AND IT SELECTS THE TIME AND PLACE WHEN IDLING TO INJECT ITSELF! IT MAY GO SEVERAL WEEKS OR EVEN MONTHS BEFORE IT HAPPENS, BUT YOU CAN BE CONFIDENT IT'S GOING TO HAPPEN! OTHER THAN THIS ANNOYING SAFETY ISSUE, THE TERRAIN IN MY OPINION IS A PRETTY GOOD VEHICLE FOR ITS CLASS. MAKES ME WISH I HAD CHOSEN THE 6 CYLINDER INSTEAD OF THE 4 CYLINDER. I DON'T THINK THE 6 CYLINDER IS HAVING THIS ISSUE. GM/GMC SHOULD ADDRESS THIS, AND MAKE THIS RIGHT ASAP! *TR
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE TRACTION CONTROL SYSTEM AND REDUCED ENGINE POWER WARNING LIGHTS ILLUMINATED. THE CONTACT EXPERIENCED A SUDDEN LOSS OF ENGINE POWER. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 44,000. UPDATED 08/11/14*LJ UPDATED 8/13/2014 *JS
2011 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO BRAKE PADS WERE RUSTED IN THE SLIDES AND THEY WOULD NOT MOVE.*SMD
I WAS IN TRAFFIC ON AN ICY DAY AND HAD TO BRAKE QUICKLY TO AVOID STRIKING THE CAR AHEAD OF ME. SINCE THAT DAY, THE ABS LIGHT AND THE SKIDDING VEHICLE LIGHT REMAINS ON ALL THE TIME. WHEN STARTING THE VEHICLE THE DASHBOARD MESSAGE SHOWS SERVICE STABILITRAK. I DON'T KNOW IF THE ABS SYSTEM IS WORKING PROPERLY. I HAD IT TO THE DEALERSHIP IN TOWN AND THEY TOLD ME THEY MAY NEED TO KEEP IT SEVERAL DAYS AND THAT I WOULD HAVE TO PAY FOR THEM TO FIND THE PROBLEM BECAUSE ALLEGEDLY THEY HAD NO IDEA WHAT THE PROBLEM WAS. THAT COULD RUN INTO THOUSANDS OF DOLLARS. I TOOK IT TO AN AUTO PARTS STORE AND ANOTHER GARAGE AND THEY HOOKED UP THE CODE READER AT BOTH PLACES AND IT DIDN'T SHOW ANY CODE. I CHECKED ON THE INTERNET IF OTHER PEOPLE WERE HAVING SIMILAR ISSUES AND THERE ARE QUITE A FEW THAT SHOWED UP. SOME STATED HOW THEY HAD SPENT SEVERAL THOUSAND DOLLARS TO HAVE IT FIXED AND WHEN THEY GOT IT BACK IT DID THE SAME THING. I HAVE CONTACTED GM AND ALTHOUGH THEY HAVE "ASSURED" ME IT WOULD BE TAKEN CARE OF, I HAVEN'T HEARD ANY FURTHER FROM THEM. SOME PEOPLE ON THE INTERNET HAVE SAID HOW THEY WERE CHARGED LARGE AMOUNTS OF MONEY TO REPLACE THE MODULE ONLY TO HAVE THE PROBLEM RETURN. I WOULD LIKE THE PROBLEM FIXED BUT MORE IMPORTANTLY I WOULD LIKE TO KNOW THAT THE ABS IS WORKING PROPERLY IF NEEDED. *TR
THE DASHBOARD HAS CRACKED, AS IT HAS DONE ON INNUMERABLE VEHICLES OF THIS AGE RANGE. I AM CONCERNED ABOUT THE SAFETY OF OCCUPANTS IF THE AIRBAGS DEPLOY.
OUR VEHICLE HAS EXPERIENCED THE ROUGH IDLE AND HARD/STALLED SHIFTING SINCE WE BOUGHT IT IN 2011. IT HAS BEEN REVIEWED BY THE DEALERSHIP AND WE WERE TOLD A RECENT RECALL WOULD FIX THE ISSUE. IT DID NOT AND THESE ISSUES HAVE CONTINUED. RECENTLY, THIS ISSUE HAPPENED AGAIN, FOLLOWED BY THE CHECK ENGINE LIGHT TURNING ON, FOLLOWED BY (A FEW HOURS LATER) THE ENGINE GOING INTO "REDUCED ENGINE MODE" AND THE ENTIRE VEHICLE SHAKING UNCONTROLLABLY WITH THUMPING NOISES COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS STOPPED AND RESTARTED AND WITHIN A FEW MILES, THIS SAME ISSUE HAPPENED AGAIN, WHICH WAS VERY DIFFICULT TO HANDLE AND VERY UNSAFE FOR TRAVEL IN THE CITY. WE HAD TO GET A TOW TO THE DEALERSHIP AND THE SERVICE DEPARTMENT AT THE DEALERSHIP WE BOUGHT THIS FROM SAYS THE THROTTLE POSITIONS SENSOR IS DEFECTIVE AND NEEDS REPLACED AS WELL AS THERE IS A MISFIRE IN THE INJECTORS DUE TO CARBON BUILDUP IN THE FUEL LINE. NONE OF THESE REPAIRS ARE COVERED UNDER THE POWER TRAIN WARRANTY, AND THIS VEHICLE ONLY HAS 50,000 MILES ON IT CURRENTLY. UPON RESEARCH OF THESE PART, SYMPTOMS OF THIS PART GOING OUT ARE STALLED SHIFTING OR HARD SHIFTING, AS WELL AS ROUGH IDLING. PLEASE RESEARCH THIS CASE AS I FEEL THIS IS A MORE UNIVERSAL PROBLEM THAT HAS YET TO BE ADDRESSED PROPERLY. *TR
I STARTED MY VEHICLE AND IT WENT THROUGH ITS CUSTOMARY SYSTEMS CHECK. WHILE I WAS OPERATING THE VEHICLE A WARNING MESSAGE APPEARED. IT STATED, SERVICE AIRBAG. IN ADDITION, THE SYMBOL ON THE INSTRUMENT PANEL DISPLAY APPEARED INDICATING A AIRBAG PROBLEM. OBVIOUSLY THIS IS A SERIOUS SAFETY CONCERN BECAUSE THE AIR BAG MAY UNEXPECTEDLY INFLATE OR MAY NOT WORK AT ALL IN A CRASH. I PURCHASED THIS VEHICLE IN DECEMBER 2010, AND IT ONLY HAS 42000 MILES ON IT WITH REGULAR ROUTINE MAINTENANCE. I BELIEVE THAT SUCH A SERIOUS MANUFACTURER'S DEFECT SHOULD NOT BE OCCURRING IN THE LIMITED TIME THIS VEHICLE HAS BEEN OPERATING. DUE TO THE UNSAFE AND SERIOUS NATURE OF THIS DEFECT, I WOULD LIKE TO SEE GMC CORPORATION STAND BEHIND THEIR PRODUCT AND SHOW CONCERN ABOUT THEIR CUSTOMERS SAFETY BY RECALLING AND REPAIRING THIS VEHICLE AND ANY OTHER GMC VEHICLE EXPERIENCING THIS PROBLEM. *TR
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE TAIL PIPE OVERHEATED WHILE DRIVING 50 MPH, CAUSING THE REAR CARGO CARRIER BASKET TO CATCH ON FIRE. THE FIRE SPREAD TO THE BUMPER AND THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE BUT THE FIRE DEPARTMENT WAS ALSO PRESENT. THE VEHICLE WAS TAKEN TO A LOCAL BODY SHOP FOR REPAIR. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 25,232.
I PURCHASED THIS TERRAIN AS THE 99 GMC PICKUP THAT I PURCHASED FROM SHEEHAN HAD 3 TOTAL BRAKE FAILURES AND A POWER STEERING COOLER FAIL ALL DUE TO CORROSION. I WAS AFRAID TO DRIVE THE 99 AFTER THE 3RD TOTAL BRAKE FAILURE. THIS IS WHEN I PURCHASED THIS VEHICLE IN NOVEMBER 2011. SINCE THEN DUE TO CORROSION THEY REPLACED ALL THE WHEELS ON THE VEHICLE AND THE OTHER DAY I STARTED SMELLING GASOLINE. I TOOK THE VEHICLE TO SHEEHAN. THEY FOUND A FUEL LINE UNDER THE VEHICLE LEAKING AS IT HAD RUSTED THROUGH. I ASKED THE SERVICE PERSON WHAT THEY DID TO CORRECT THIS PROBLEM. I WAS TOLD THEY REPLACE THE FUEL LINE WITH THE SAME TYPE THAT HAD JUST RUSTED THROUGH. I ASKED THEM WHY THEY DID NOT USE STAINLESS STEEL. I WAS TOLD THEY DO NOT DO THAT. I NOW DO NOT FEEL COMFORTABLE OF DRIVING THIS VEHICLE. THE VEHICLE HAS NOT EVEN BEEN PAID OFF YET AND ONLY HAS APPROXIMATELY 7000 MILES ON IT. I HAVE BEGUN SHOPPING FOR A NON-GENERAL MOTORS VEHICLE AS I DO NOT FEEL SAVE DRIVING THIS ONE. *TR
WHEN PARKING AFTER DRIVING , THE KEY WILL NOT BE RELEASED . YOU MAY HAVE TO TURN THE KEY ON AND OFF SEVERAL TIMES UNTIL IT RELEASES. THERE IS ALSO A PROBLEM WITH STARTING THE CAR WHERE YOU TURN THE KEY AND THE CAR WILL NOT START. ON OCCASION (NOT EVERY TIME) YOU NEED TO TURN THE KEY ON AND OFF SEVERAL TIMES UNTIL IT STARTS. THIS IS AN ONGOING PROBLEM- STILL HAPPENING. TWO DIFFERENT DEALERS HAVE NOT BEEN ABLE TO DUPLICATE EVEN THOUGH IT HAPPENS MULTIPLE TIMES DAILY. *TR
TL* THE CONTACT OWNS A 2011 GENERAL MOTORS TERRAIN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S PASSENGER'S SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPAIRED THE VEHICLE. THE CONTACT STATED SINCE THE CRASH,THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATES INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,275 .
WE BOUGHT IT USED IN 2013 AND SHORTLY AFTER IT STARTED HAVE SERIOUS ISSUES . IT STARTED WITH THE TRACTION CONTROL LIGHT COMING ON AND IT POWER DOWN. THEN IT WOULD STAY RUNNING SPITTING AND SPUTTERING AFTER WE TURNED THE KEY OFF . SO THEN WE RECEIVED A LETTER STATING THERE IS A RECALL AND TAKE IT TO THE DEALERSHIP TO HAVE IT FIXED . SO THEY FIXED IT OR AT LEAST THEY SAID IT WAS , SO WE CONTINUED TO DRIVE IT AND THE ENGINE LIGHT CAME ON AND STAYED ON SO I TOOK IT BACK AND THEY SAID IT WAS THE THROTTLE BODY AND CATALYTIC CONVERT . THEN WE CHANGED THOSE PARTS AND IT STILL HAS THE ENGINE LIGHT ON AND SPITTING AND SPUTTERING AFTER WE TURN THE KEY OFF.
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, HE NOTICED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS LATER TAKEN TO THE DEALER WHERE THEY ADVISED THAT THE AIR BAG CONNECTORS THAT WERE UNDER THE DRIVER AND PASSENGER SIDE FRONT SEATS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,574. THE CURRENT MILEAGE WAS APPROXIMATELY 22,600. THE VIN WAS UNAVAILABLE. *TR
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPER BLADES HAD TO BE REPLACED AFTER TWO YEARS. THE CONTACT FELT THAT THE BLADES WERE WEARING PREMATURELY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 12,400. *TR
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 1-5 MPH, THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ADDITIONALLY, THE CONTACT STATED THAT THE VEHICLE SHOWED EXCESSIVE OIL CONSUMPTION. THE CONTACT STATED THAT ONE QUART OF OIL NEEDED TO BE ADDED EVERY THREE DAYS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. GUSWEILER GM CENTER (LOCATED AT 1132 STATE RTE 41, WASHINGTON COURT HOUSE, OH 43160, (877) 643-0142) WAS NOTIFIED OF THE FAILURE VIA PHONE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
OIL SMELLS LIKE GAS. HEAD LINEAR FELL DOWN VERY POOR GAS MILEAGE ENGINE RUNS RUFF HAS POOR ACCELERATION. *TR
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, THE VEHICLE CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SUSTAINED INJURIES TO THE NOSE AND LIP. THE FAILURE AND CURRENT MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.
The contact owns a 2011 GMC Terrain. The contact stated that while driving at an undisclosed speed, the steering wheel seized. Additionally, the ABS, traction control, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the ABS module and traction control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
THE DRIVER SIDE WINDOW FREEZES OPEN AT 25 DEG F (-4 DEG C). UNKNOWN IF PASSENGER WINDOWS FREEZE OPEN AT SAME TEMPERATURE. WINDOW OPENING REQUIRED FOR PRESENTATION OF IDENTIFICATION. HAZARD INVOLVES RISK TO OCCUPANTS BELOW FREEZING TEMPERATURES. // CLIMATE INFORMATION - OUTSIDE TEMPERATURE: 27 DEG F (-4 DEG C); AREA DEWPOINT: 25 DEG F (-4 DEG C); PRESSURE: 30.26 INCHES HG (1024.8 MB); WEATHER: MIST (FROST BUILD-UP PRESENT ON VEHICLE); INSIDE TEMPERATURE: "HIGH" SETTING DEFROST AND FLOOR, LEVEL 12; WINDOW OPEN TIME: 30 SECONDS; WINDOW UP METHOD: CONTINUOUS UP/DOWN TO BREAK-FREE FROST/FREEZE BUILD UP, EVENTUALLY RETURNING TO UP/CLOSED POSITION AFTER 2 MINUTES; // REQUEST OEM REVIEW AND INVESTIGATE CAUSE FOR DEFECT. WINDOW UP/DOWN MOTOR SEEMS TOO WEAK TO OVERCOME FREEZING TEMPERATURES. *TR
THE VEHICLE JUST STOPS WHILE DRIVING, THIS IS VERY DANGEROUS AND CAN CAUSE A MAJOR ACCIDENT. DEALER SAID THE FUEL PUMP WAS LEAKING!..FOR AN ALMOST BRAND NEW CAR THIS WAS UNACCEPTABLE!..NOW IT JUST HAPPENED AGAIN..THE VEHICLE STOPS/THE ENGINE SHUTS DOWN WHILE DRIVING!..IM TAKING THE VEHICLE AGAIN TO THE DEALERSHIP TO SEE WHAT THEY SAY... *TR
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THE LOCKS ON ALL FOUR DOORS LOCKED AND UNLOCKED INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE FAILURE COULD NOT BE REPLICATED AND THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK WHEN THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 25,000.
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 25 MPH AND ALMOST CRASHED INTO A PEDESTRIAN ON A BICYCLE. THE DRIVER WAS UNABLE TO SEE THE PEDESTRIAN UNTIL SHE WAS WITHIN AN EXTREMELY CLOSE PROXIMITY. THE CONTACT STATED THAT HE HAD PREVIOUSLY READ IN THE OWNER'S MANUAL THAT THE DRIVER SHOULD BE OVER 5'2 HOWEVER, THE DEALER ADVISED THAT THEY WERE NOT FAMILIAR WITH THE CONTACT'S FINDINGS. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY WOULD FURTHER INVESTIGATE THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 08/07/12*LJ THE CONSUMER STATED HE READ IN THE OWNER'S MANUAL THAT A PERSON UNDER 5'2' SHOULD NOT DRIVE THE VEHICLE.
THE VEHICLE IS OUT OF THE WINDOW ON THE OIL CONSUMPTION LAWSUIT; HOWEVER IT HAS BEEN BURNING OIL SINCE I HAVE HAD IT AND I KEPT TAKING IT IN AND THEY DIDN'T MENTION ANYTHING ABOUT A PROBLEM SAID IT WAS NORMAL. BY THE TIME I FOUND OUT ABOUT THE LAWSUIT I WAS OUT OF THAT PERIOD. CAN I GET THE VEHICLE REPAIRED, I AM PUTTING OIL IN CONSTANTLY
THE ENGINE OR FUEL SYSTEM SHOW A SEVERE MALFUNCTION. WHEN AT A STOP LIGHT, THE RPM'S DROP SO MUCH THAT IT SHUTS DOWN SOMETIMES, SOME OTHERS, IT BARELY STAYS ON. I CALLED THE DEALERSHIP AND TOLD ME THAT IT WAS NOT A WARRANTY COVERED REPAIR AND THAT I HAD TO PAY FOR THE DIAGNOSTIC PLUS WHATEVER WAS WRONG TO REPAIR (PARTS AND/OR LABOR). ALL OF THE SUDDEN, NOW THE "STABILITY TRAC" CHECK LIGHT GOES ON AN OFF WITHOUT APPARENT CAUSE. I FEEL LIKE I'M DRIVING A VEHICLE FROM THE 1950'S. IT'S A GREAT LOOKING COMFORTABLE SUV, BUT VERY DISAPPOINTED WITH PERFORMANCE AND FUEL CONSUMPTION. *TR
I STARTED TAKING MY 2011 GMC TERRAIN INTO THE DEALERSHIP WHERE I BOUGHT IT FROM WHEN MY AIRBAG WARNING LIGHT STARTED RANDOMLY COMING ON AND OFF AS I WAS DRIVING. IT WAS UNDER WARRANTY AT THAT TIME AND THEY WOULD GET IT TO GO OFF FOR A DAY... BUT THEN IT WOULD COME BACK ON. ONE TIME I TOOK IT IN, AND THE LADY LOOKED AND SAID THAT IT WAS NOTHING AND TO CONTINUE TO DRIVE IT UNTIL THEY COULD GET TO IT IN A FEW WEEKS BECAUSE THEY WERE BACKED UP. WHEN I TOOK IT IN...MY MILEAGE WAS 100 MILES TILL MY WARRANTY WAS OUT...THEY AGAIN... STATED THAT IT WAS SOMETHING THAT I WAS DOING AND RELEASED IT BACK TO ME. IT NOW REMAINS ON CONSTANTLY... AND ALL OF THESE RECALLS ARE HAPPENING WITH AIRBAGS GOING OFF OR NOT GOING OFF! I AM SCARED TO DEATH TO DRIVE MY CAR, BUT I HAVE NO OTHER CHOICE. I AM STILL MAKING PAYMENTS ON THIS VEHICLE THAT IS A POTENTIAL HAZARD TO MYSELF AND MY FAMILY! THE DEALERSHIP SAID THAT THEY CAN SEE IF THEY CAN GET A CODE FROM SCANNING IT FOR $100 PLUS WHATEVER IS WRONG WITH IT. THIS PROBLEM HAS BEEN GOING ON WAY TOO LONG FOR ME TO HAVE TO BE OUT OF POCKET ANY MONEY! THEY SHOULD BE PAYING ME FOR ALL OF THIS MESS! PLEASE HELP ME!!! *TR
I HAVE HAD TWO OCCURRENCES NOW - THE FIRST HAPPENED A COUPLE OF TIMES BETWEEN 15K AND 20K MILES, WITH THE CAR STALLING WHEN SETTING A TRAFFIC LIGHT. I ALSO GOT A CHECK ENGINE LIGHT. I TOOK IT TO THE LOCAL GMC DEALER WHO SAID THE CHECK ENGINE LIGHT WENT OUT BUT THEY DIDN'T KNOW WHY AND WERE NOT ABLE TO FIND THE SOURCE. JUST THIS PAST WEEKEND AT AROUND 25K MILES, MY FIANCE AND I WERE SETTING AT A TRAFFIC LIGHT AND THE CAR STALLED OUT. AFTER THE CARS BEHIND ME WERE LAYING ON THEIR HORNS, I GOT THE CAR STARTED AGAIN AND WAS ABLE TO CONTINUE TRAVELING. I SCHEDULED AN APPOINTMENT AGAIN AT THE LOCAL DEALER, BUT AFTER READING SIMILAR ISSUES FROM OTHER OWNERS, I AM STARTING TO DOUBT THEY WILL CORRECT IT. *JS
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND THE ENGINE WARNING LAMP ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AS WELL. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE CAM ACTUATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 12,000.
I WAS IN THE DRIVE THRU LINE WITH THE ENGINE RUNNING. WHEN IT WAS TIME TO MOVE FORWARD, I PUT THE TRUCK IN DRIVE AND AS SOON AS MY FOOT HIT THE GAS PEDAL IT STALLED. I STARTED THE ENGINE BACK UP AND TRIED TO DRIVE FORWARD AND THE ENGINE STALLED AGAIN. THIS HAS OCCURRED ABOUT 10 TIMES SINCE I HAVE OWNED THE VEHICLE (IN COLD AND MILD WEATHER). I TOOK IT BACK TO THE DEALERSHIP AND THEY COULD NOT FIND ANYTHING WRONG. *TR
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DRIVER WAS ATTEMPTING TO CHANGE A FLAT TIRE WHEN THE WEIGHT OF THE VEHICLE CRUSHED THE JACK THAT WAS HOLDING THE VEHICLE UP. THE CONTACT EXPRESSED CONCERN BECAUSE THE JACK THAT CAME WITH THE VEHICLE WAS NOT ADEQUATE FOR THE VEHICLE'S WEIGHT. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000. THE VIN WAS UNAVAILABLE.
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE WOULD VIBRATE EXCESSIVELY WHEN BEING DRIVEN OVER 30 MPH WITH BOTH REAR WINDOWS OPENED. THE CONTACT STATED THAT THE VIBRATION WAS SO SEVERE, THAT IT WOULD CAUSE HEADACHES FOR THOSE RIDING IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO ADVISED THAT THERE WAS A DESIGN FLAW WITHIN THE VEHICLE THAT WAS CAUSING ABNORMAL WIND PRESSURE AND VIBRATIONS. THE DEALER STATED THAT THERE WAS NOT A REPAIR AVAILABLE THAT WOULD REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.
SINCE I FIRST PURCHASED THE CAR, IT HAS GIVEN NOTHING BUT ISSUES, THE AC WENT OUT WHILE STILL UNDER WARRANTY, IT WAS FIXED SO I THOUGHT, IT BROKE DOWN AGAIN AND BECAUSE I WAS UNABLE TO DESCRIBE WORD BY WORD, I WAS TOLD IT WOULD NOT BE COVERED SINCE IT WAS NOT THE SAME ISSUE AND I NO LONGER HAD THE WARRANTY. A MECHANIC TOLD ME THAT GMC INSTALLED REALLY CHEAP AC COMPRESORS/UNIT AND HE HAS HAD A LOT OF CUSTOMERS WITH SAME ISSUE. IT IS A SHAME THAT WE PAY SO MUCH MONEY IN THE PURCHASE OF A VEHICLE AND IN RETURN WE GET A PIECE OF JUNK. I NEED HELP.
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THERE WAS AN OIL LEAK AND THE VEHICLE SHIFTED ERRATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE IT WAS CONFIRMED THAT THERE WAS AN OIL LEAK AND THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE TRANSMISSION WAS EVENTUALLY REPLACED BUT BOTH FAILURES RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 26,000.
Data synced from NHTSA on May 4, 2026