2018 GMC Terrain Complaint Log

PURCHASED A BRAND NEW GMC TERRAIN. 12 DAYS AND 460 MILES LATER THE SERVICE ENGINE SOON LIGHT CAME ON. TOOK IT TO DEALERSHIP FOR A P050F. THIS IS CODE FOR A LEAK IN THE BOOSTER. THEY DID NOT REPAIR ANYTHING, JUST CHECKED FOR LEAK AND RESET ENGINE LIGHT. AS I READ MORE, THE PROBLEM AFFECTS THE BRAKES ABILITY TO FUNCTION PROPERLY INCREASING DANGER TO DRIVER. THERE IS ALSO DEFECTIVE STOP/IDLE ON THE ENGINE THAT NO LONGER WORKS. I WAS JUST DRIVING DOWN THE ROAD IN TOWN WHEN IT POPPED ON. GM AND YOUNG'S HAVE REFUSED TO REFUND THIS DEFECTIVE VEHICLE.

DRIVING OVER A BRIDGE OVER WATER,A LOUD EXPLOSION HAPPENED.AT FIRST I DID NOT KNOW WHAT IT WAS,UNTIL I HEARD WIND BLOWING FROM THE MOON ROOF AREA.THE GLASS ON THE ROOF EXPLODED AND SENT GLASS DOWN WARD.LUCKILY I HAD THE MOON ROOF SHADE CLOSED OR THE GLASS WOULD HAVE CAME DOWN ON ME.I NEARLY LOST CONTROL. THE WEATHER WAS DRY WITH A OVERCAST SKY. THE TRAFFIC WAS VERY LIGHT.IT WAS NOT POSSIBLE FOR ANY FOREIGN MATTER TO HIT THE GLASS.I AMMEDIATELY DROVE THE VEHICLE TO THE GMC,WHERE I PURCHASED IT.( DIXIE BUICK GMC).MY VEHICLE ONLY HAS 2040 MILES ON IT.THIS WAS A SATURDAY AND THE SERVICE DEPT. WAS CLOSED. SPOKE TO THE SALES MANAGER,WHO SAID HE NEVER SEEN ANYTHING LIKE THIS BEFORE. HE GAVE ME A LOANER CAR TO USE. THE SERVICE DEPT. CALLED ON MONDAY,AND STATED THAT THE WAS NO DEFECT,AND I OR MY INSURANCE CO, WOULD HAVE TO PAY. I CALLED GMC CUSTOMER SUPPORT AND THEY STATED THAT THEY WOULD DO WHAT THE SERVICE DEPT. SAID.SO THEY WILL NOT COVER IT.FINALLY TODAY I CALLED MY INSURANCE CO. AND LOOKS LIKE THEY ALSO WILL NOT COVER IT.I'AM STILL WAITING FOR A FINAL DECISION FROM STATE FARM INS.MY VEHICLE WAS TRAVELING SOUTH ON INTERSTATE 75 IN SOUTH WEST FLORIDA IN FT. MYERS.

TL* THE CONTACT OWNS A 2018 GMC TERRAIN. WHILE DRIVING AT 70 MPH, THE CONTACT HEARD AN EXPLOSION AND COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT NOTICED THAT THE MOONROOF GLASS HAD SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO DIXIE BUICK GMC (AT 14565 S TAMIAMI TRAIL, FORT MYERS, FL 33912 AND WAS INFORMED THAT THEY COULD NOT LOCATE A FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TT THE CONSUMER STATED VEHICLE WAS FIXED BY STATE FARM INSURANCE COMPANY. *TR

I PULLED INTO OUR CARPORT. IT FELT LIKE THE CAR JUST "SPED UP AND WENT FASTER AND FASTER." IT HIT THE FRONT OF THE CAR STRAIGHT ON. NO AIRBAGS DEPLOYED NOR DID THE FRONT END COLLISION STOP HAPPEN.

1. LANE DEPARTURE WARNING ONLY WORKS WITH HANDS OFF THE STEERING WHEEL.GM REFUSES TO FIX IT AS THEY SAID THEY DESIGNED THE VEHICLE THIS WAY. WHO IN THEIR RIGHT MIND DRIVES WITH HANDS OFF THE STEERING WHEEL, WE BOUGHT THIS FEATURE FOR OUR YOUNG DRIVERS TO HAVE THEM REMINDED IF THEY DRIFT OUT OF THEIR LANE. 2. WARNING WINDOW ABOUT DISTRACTED DRIVING DISPLAYS ON THE RADIO SCREEN WHILE DRIVING, SO YOU HAVE TO TAKE YOUR EYES OFF THE ROAD TO PUSH OK TO GET RID OF IT. GM REFUSES TO DO ANYTHING ABOUT THAT EITHER. 3. SEATBELTS ARE NON ADJUSTABLE HEIGHTWISE AND LENGTHWISE. THEY ARE OK FOR TALL PEOPLE, FOR ME BEING 5'4 THEY ARE UNCOMFORTABLE AND RUB MY NECK.SO I HAVE TO DRIVE WITHOUT THEM. GM IN 2018 DESIGNED ALL THEIR GMC AND BUICK VEHICLES THIS WAY, TO SAVE MONEY, I AM SURE. THESE TYPE OF UNADJUSTSBLE SEATBELTS WERE USED BACK IM THE 80'S.

THIS CAR, A 2018 GMC TERRAIN IS EQUIPPED WITH AUTO START / STOP, A STANDARD FEATURE THAT TURNS OFF THE ENGINE WHEN BRAKE IS APPLIED, SUCH AS AT A STOP LIGHT. THE ENGINE TURNS OFF WHILE BRIEFLY STOPPED AT A STOP SIGN. THIS IS DANGEROUS AND A SAFETY ISSUE. WHILE ATTEMPTING TO PULL INTO A TRAFFIC LANE WITH THE ENGINE OFF, I HAVE EXPERIENCED AN UNSAFE LAG BEFORE THE ENGINE RESTARTS. GM HAS STATED, THE ENGINE CAN BE TURNED BACK ON BY REMOVING YOUR FOOT BRIEFLY FROM THE BRAKE PEDAL. SERIOUSLY ??? WHILE BEHIND ANOTHER VEHICLE, I WILL NOT FOLLOW THIS PROCEDURE. I HAVE NO CONFIDENCE THE ENGINE WILL RESTART AND LUNGE FORWARD, STRIKING THE VEHICLE AHEAD. I WANT GM TO PROVIDE THE CAPABILITY TO PROVIDE THE DRIVER THE ABILITY TO ENABLE OR DISABLE AUTO START / STOP. THE FEATURE IS ALSO TOUTED AS SAVING FUEL WHILE STOPPED. PERHAPS A TINY AMOUNT WHILE AT A LONG LIGHT OR TRAIN CROSSING. CERTAINLY NOT AT A STOP SIGN OR STOPPED BEHIND ANOTHER VEHICLE.

THE FIRST TIME WHILE DRIVING AT 60 MPH, THE VEHICLE INSTRUMENT PANEL WARNING LIGHTS ACTIVATED AND GAUGES FLUCTUATED FOLLOWED BY ACCELERATION, BRAKING AND STEERING MOVEMENT. THEN THE INFORMATION PANEL DISPLAYED STABILITRAK UNAVAILABLE, COLLISION WARNING UNAVAILABLE, LANE CHANGE ALERT UNAVAILABLE AND TRANSMISSION SERVICE. THE CAR THEN STARTED SHIFTING ERRATICALLY. THE 2ND TIME SAME SITUATION WHILE DRIVING 30-40 MPH.

TL* THE CONTACT OWNS A 2018 GMC TERRAIN. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER'S ALERT WARNING SYSTEM FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS PERFORMING AS INTENDED. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE. *BF LANE CHANGE ALERT NOT WORKING. UPDATED 9/18/18*JB